About House of Imports in Buena Park, CA
House of Imports, a part of the AutoNation family, is your premier Mercedes-Benz dealership. We proudly serve the areas of Fullerton, Cerritos, Buena Park, and Anaheim. Our store is located at 6862 Auto Center Drive, Buena Park and boasts one of the most comprehensive collections of Mercedes-Benz vehicles in Orange County.
Our Showroom
Stop by our car dealership's showroom to test drive a new Mercedes-Benz and to speak with one of our expert sales representatives. In addition to our new, pre-owned, and Certified Pre-Owned Mercedes-Benz cars, you'll find pre-owned cars from other manufacturers. We also carry all types of body styles, including trucks, SUVs, coupes, and cabriolets. Let our team assist you with buying your car online.
House of Imports is a 2022 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices.
Those best practices include, but are not limited to:
- Listing vehicle inventory and pricing on the dealership website
- Negotiating in an efficient and transparent manner
- Offering a fair trade-in value
- Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
J.D. Power 2022 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit J.D. Power DOE.
House of Imports Recognized as a CARFAX Top-Rated Dealer
House of Imports is being honored in the second annual CARFAX Top-Rated Dealer Program. The 2020 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five stars. The select group of dealers are being celebrated for their commitment to building consumer confidence through exceptional service and customer care.
"CARFAX has more than 2.2 million verified customer ratings and reviews for dealerships around the country," said Bill Eager, CARFAX Vice President of Dealer Business. "The Top-Rated Dealer program recognizes the best of the best for exceptional service and customer care."
"We at House of Imports are incredibly proud to have earned this CARFAX Top-Rated Dealer recognition. It is a direct reflection of our commitment to provide the best experience possible to every customer we serve. From all of our team members, Thank You for making this possible!"
You can look for House of Imports 2020 CARFAX Top-Rated Dealer badge on the CARFAX Vehicle History Reports they provide customers.
About CARFAX
CARFAX, part of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, service and sell pre-owned cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Pre-owned Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.
Finance Center
Your path to driving your dream Mercedes-Benz has never been so easy. Our team of financial experts is ready to help you set up a payment plan that works for you. You can select from our competitive finance packages and can lease or buy your Mercedes-Benz.
At House of Imports, we are committed to simplifying the financial process. We strive to offer every customer a stress-free experience. No matter your credit situation, you can talk to one of our financial experts to find a financing plan that works for you. Apply online for financing with our quick and easy credit application today.
Service and Parts Center
The House of Imports Service Department makes taking care of your Mercedes-Benz easy. Whether you need routine maintenance, warranty work or new parts, our Service Center is the best place for all your Mercedes-Benz needs.
Our expert service technicians have access to the latest Mercedes-Benz specific software updates, OEM parts, and diagnostic equipment. You can rest easy knowing that your C-Class, S-Class, or E-Class is in good hands. We ensure every vehicle is maintained and repaired in the correct way and to the latest standards.
Why Choose House of Imports?
House of Imports strives to make every buying experience pleasant and stress-free. We pride ourselves on our pre-owned and new inventory and top-notch customer service. Our expert sales representatives are here to answer your questions. They'll help you select your dream Mercedes-Benz without the pressure of having to make a sale.
All of our pre-owned vehicles feature our Pre-Owned Vehicle 1Price. This means no haggling, no back-and-forth, and no pressure. The price you see is the price you pay. We've done the research for you and price our vehicles competitively to save you time and money.
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