13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the House of Imports Difference

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Recent Reviews from House of Imports

In March 2021, I made a special trip to HOUSE OF IMPORTS ("HOI") in Buena Park, CA, from out of state to purchase a 2018 CPO GLE SUV . While my initial online and phone contacts with the sales team as an out of town buyer were positive and swiftly culminated in a purchase one day later, regrettably the vehicle had significant mechanical problems which arose within 3 days after my purchase. Remarkably, this car allegedly had been CPO certified just days earlier by HOUSE OF IMPORTS and none of these issues were identified. When I brought these concerns to my HOUSE OF IMPORTS salesperson, he was very ineffective in understanding and resolving my concerns with the car (I was within the 5 day return period, but unfortunately ~50 miles beyond Auto Nation's 250 mile return guarantee which HOUSE OF IMPORTS kept pointing out to me as a reason that there is nothing they could for me). Once the HOUSE OF IMPORTS sales manager eventually called me abut one week later to discuss my concerns, he then has since failed to follow-up with me in any way to resolve my concerns despite his commitment to do so. These failures by the sales team are extremely disappointing and show a lack of concern for the customer experience particularly with their "the sale already was made" attitude -- honestly feels more like a unsavory used car sales experience rather than the high-quality Mercedes customer experience that I had expected. Also, during the finance process at HOUSE OF IMPORTS at time of my purchase, I was provided inaccurate information concerning the purchase of optional products. While discouraging to feel misled, I do appreciate the finance person's efforts to make things right after I brought my concerns to his attention. Lastly, one month after my purchase, I still have not received the check promised to me by HOUSE OF IMPORTS at time of sale as a credit for the scratches/dings on the car nor have I received the promised touch--up paint bottle. Even after I contacted the HOUSE OF IMPORTS team to follow up, there is no sense of urgency to complete these items nor any attempt to own the delays or apologize for yet another let down by HOUSE OF IMPORTS. For all of these reasons, I'd recommend choosing another Mercedes dealer to do business with and don't take the risk that HOUSE OF IMPORTS will greatly disappoint you and/or sell a car to you with defects.

Bill Sakkab Apr 17, 2021

I purchased my vehicle over 5 years ago, I "baby" my vehicle and drive it to work and back only; using other vehicles on the weekends. So my 2015 GLA has less than 38,000 miles. When the service person Allan came out to get the mileage off my car, he opened the sunroof. I thought that was rather odd since I never said there was anything wrong with my car. Then he asked me how often do I use the sunroof. Well, I don't, so it has been opened maybe 5-6 times in the whole 5 1/2 years. Allan said he heard some "noise" and was going to have it checked. I was told that I had to have the "5 year / 50,000 mile service package done." (Over $900) When I called in to schedule the service, I was quoted $299 by whoever was on the phone. Then when I didn't hear anything towards the end of the day, I called Allan. I was told that something needed to be replaced on the sunroof panel (I'm slightly confused as I never use the sunroof, yet something needed to be replaced; covered under warranty.) My car was not ready that Wednesday. Not ready Thursday. Finally ready on Friday (good thing I have other vehicles at home to use). Allan had gone home by time I was able to get off work to get there. I was finally assisted after asking for someone to help me. Then at work the next day I was looking over the service order and saw that it said something about client stating they heard a noise when the front wheel was turned. Ok, THAT never happened. My car was NOT making any noises when I brought it in. Why was THAT on the service order? So I called the service department, and late Tuesday I had a voice message from Allan saying when he drove my car around the lot that he heard a "ticking" noise. Ok... but the service order states that the "client" heard a noise. Just a lot of things that make me feel a little uncomfortable about this whole service experience. My car is under warranty until Oct 2022... but after that... not so sure I will feel comfortable in bringing my vehicle for any service to House of Imports. Just saying.

Cindy Stromlund Thomas Mar 14, 2021

I picked up a 2021 GLE for my wife. The car itself is great (not without issues as it just came out) but I can no longer recommend people from getting them from this dealership. Immediately after picking up the car, my dad wanted the exact one as we got a decent deal on it considering it's a new release (it's probably more of an ok deal now onto it's second year). I immediately contacted Alex and he said he would look for another one and get the deal done. The second time around, I had continually had to follow up with him and he just kepet saying he'll get back to me but never did. After a few weeks, the shutdown happened so I just gave up. I'm now in the market for a GLS and their website indicated they had the spec I wanted in their inventory. I reached out and got an email from Efes. I responded back in letting him know and provided the specs I was interested in. He said he will get back to me with the numbers. Never heard back. I then receive an email from Lebanon saying he/she will get back to me as Efes is out. It is now 2 weeks later and still haven't heard from anyone. I have no problem if they for some reason don't have the car or isn't interested in the sale. Just let me know and don't bounce me around from one salesperson to another and never actually do what you say you will and string me along. I would've picked up 3 cars from them in a single year but their efforts to play games to wear you down ( just like they purposely make you wait in the dealership if you negotiated there so you run out of patience and settle on a less than ideal deal). As some of the other people have mentioned, be very careful and not get pressured in buying their service warranty and etc. They lie about you having to service your car at a Mercedes dealer or the car's warranty is voided. The FTC has very clear guidlines that they can't force you to service your vehicle at their dealership. Lastly, if you are an out of state buyer, do not let them collect the tax upfront. They kept trying to pursuade me the dealership has to collect the tax but when I asked if they will be helping me get the plates, they said no. I asked then where is the tax money going since I have to pay the tax when I go into DMV in my state. They said they didn't know. After I told them I'm not picking up the car as I don't want to end up paying tax twice, they called me back and said it was a misunderstanding (clearly BS). All in all, just know that taxes are paid directly to the state of which you will be registering your car when your plate is issued and don't let them trick you into thinking otherwise. I get it, the car buying process isn't fun. Their goal is to get as much money from you while you are trying to get the best deal. Not bitter overall but the sales tactics used by this dealership is indeed questionable as many have mentioned. I was still willing to get the car from them as I'm pretty seasoned when it comes to car puchases and because they seem to have the car I want in their inventory. I usually prefer staying away from negative reviews but it's hard to recommend working with this dealership when there's so many other options out there.

Blake Yeh Mar 9, 2021

Hello there, My Mercedez-Benz G550 had an accident in July 2018, and I chose Autonation Collision Center in Buena Park to get my car fixed. It took them 7 months to get the car they claimed already done, the car was in 8/1/2018, and was out 2/28/2019 for the first time. After 2/28/2019, we went back for FOUR different times for many different issues that were not done correctly. 1. Wheel balance was not adjusted correctly caused the car shakes severely when it was over 60miles/hour, which made me feel extremely unsafe. This abnormal vibration was reduced after the balance adjustment, but it still keep happening. Autonation keeps claiming that this is how the car is, and NEVER get it fixed. I drove my car everyday before the accident, and I am 100% sure this abnormal vibration never occur before. It made me feel very unsafe to be on road. 2. One suspension component was installed upside done, which caused wrong suspension respond reaction. 3. One bolt snapped when the car was stop at the red light, which made a huge noise. 4. The paint at right arch rim fell off when I was washing the car. It is very unacceptable, and made me question their qualification to work on my car. 5. I checked the wheel alignment at Just Tire, and Just Tire measured wheel alignment, and report shows the wheel alignment is off, so we went back to Autonation requesting them to adjust the wheel alignment, and their Director Morris Lawrence declined our request. Mr. Morris Lawrence claims the wheel alignment is correct, and he accused Just Tire was not qualified to measure the wheel alignment. Autonation did not even bother to check up on the wheel alignment. During the conversation, Mr. Morris Lawrence had been very unprofessional, rude, and lack of the most basic respect. He claimed the wheel alignment could be questioned after driving 5 miles, which made me extremely concerned the quality of their repair. My car worths more than $120,000, and has less than 20000 miles. The service I received from Autonation Collision Center Buena Park made me questioned about their qualification, professionalism, and my own safety while driving this car. I had been trying my best to be patient and understanding for their work, but Mr. Morris Lawrence's attitude and behavior gave me a lot to concern. If they have confidence with their work, why is he not willing to get the wheel alignment checked? The accident already gave me a lot of stress, and I chose Autonation because I trusted them at the first place, but this experience only add more hard time on me. From the first day the car was sent to Autonation, it has been more than 10 months. If they put in any effort to consider for the customer, the situation would be way better right now. Sincerely, Yunhong Sun

Marguerite Jun 12, 2019

I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/

riricali1995 Oct 1, 2018

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House of Imports

Recent Reviews from House of Imports

13 Million Cars Sold to Happy Drivers

Come Experience the House of Imports Difference

Recent Reviews from House of Imports

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