Their Customer service is awesome from when we arrive until we leave Thanks Jorge and Capone

Over all I am really pleased with the Great customer services that was provided to me by Arnold, in your sales dep, and finance department, keep up the good work.

Hello. I booked a service appt @ 8 am on 11/17 through Ms. Hanna Gould & was told my Service Advisor would be Mr. John Kim. Mr. John Kim was very nice & had complete knowledge pertaining to my vehicle service needs. He not only provided best quality service but made me feel as I’ve met a long time friend. In other words, he made me feel as if I’m his brother. I was completely happy with his service. I appreciate it.

Very good staff and service.

Xcellent Xperience at House of Imports. Thank you Mario for a great car buying experience. We are loving our gently pre-owned X5! Mario, car salesperson, and Capone, our finance manager were Xceptional! Xcellent X5 car buying experience.....

I bought a used car here, and after 3 days the check engine light went on. I have a warranty that allows me to take it to any AutoNation, but so far I have been turned away because I wasn’t told that the warranty would take time to activate. I left my car with them to repair it, but when I got it back the check engine light was still on. I returned it again and just got it back, but my key is broken (by them). They broke my newer key that I left in their care. The representatives respond so late when I message them about my car, and they never send information when I ask. I asked for two diagnosis papers and they still have never sent the first one.

I have been happy with House of Imports for years. My husband bought 3 of his cars from them and I have my 2nd. Besides the excellent service they provide when we bought our cars, I drive all the way from Burbank just to have the car serviced by Adam because I trust that he'll take great care of me. HOI is lucky to have him.

We leased a 2019 Mercedes GLC 300 about a week ago. Our experience was great! We went over details like the color and the packages which come with the car over the phone with Josephine, and our car was delivered to our house exactly what we wanted, and we didn't even need to go to the dealer. Jorden delivered the car to us, and he set up everything (like automatic gate and garage doors, cell phones connection..etc) for us. It was truly a hassle free car buying experience. We were very happy with service House of Imports provided us.

I received a very good service when needed and he Oferta me to bring my Mercedes Benz to my house and they’re very helpful ! This year, Allan Halina helped me with my services , great customer service.im so happy is my first time they treat me as values client 👍👋

Went in to pair my phone and top off all fluids. Chris the service advisor was by far the best in the business

I bought my car remotely, via email and phone, and House of Imports handled the transaction very well, and at an excellent price. I can highly recommend them.

Adam is our service rep. He’s knowledgeable and very helpful. Great service thus far...Thanks Adam!

this is the best dealership, Ron he is the best Salesman, he help us with the new car back in 2014 on the CLA250, he have help me and my wife save a lot of money, and even after the sell, he will call you to make sure every things is working right, he will follow up with you. not even just save money, he have also save my wife her life, because it have one time, my wife she almost die at a party, and i have call Ron my salesman how to setup the GPS on my phone, he have help me on the phone, and he have call his manager to find more info for me, so i can be able to setup the GPS on my phone, and find the Car location, I am so lucky that i have RON to be my salesman, and i have save my wife, the cops told me, if i was 30min later to find my wife, she would be dead. So I really want to say thank you to you Ron. Second person i need to say thank you to is Services Adviser (Bill Chow), Bill he have help me to set up the time for my car for oil change and other services, and Bill he will make sure my car every things is working correct before return to me, Bill he will help you to talk to the mechanic to work it right, and he is very friendly, it make you feel like best friend. He is the best person to talk to. if this dealership with out this two person, i would not buy Mercedes anymore,

First class service as expected from a MB dealer.

Best services in the Whole Los Angeles Look for Bill Chow, best services adviser.

I really enjoyed my car buying experience at HOI. I worked with the talented, intelligent, and sweet Mo. He helped me into the car of my dreams. He was very patient with me and I never once felt like I was being taken advantage of. That's so important when it comes to car buying!!! Thank you Mo and HOI. I love my car and will definitely buy my next car from you guys! (in 10 years ;))

I received a very good service when needed and I already bought three Benz in this casa and they’re very accommodating and helpful with finances ! This year, Jeff Chung helped me with my 2 Benz services , great customer service.

Excellent service and sale person Anees is very helpful and knowledgable. I want to give him 10/10.

Fast and easy service! Got car back same day..best service !

Great service , great quality . Bill Chow is awesome .

This is the best dealer in the So.Cal, very professional, Ron Amani is the best sales person for us for over 15 years, I purchased many cars, just the best of the best, I just purchase my MB 2018 G63, they will beat any other dealer in price and professionalism.

Caesar Gallegos was a very caring and patient Salesman. We highly recommend him he made the lease procedure very easy!

Excellent customer service from start to finish. Omar and his team went above and beyond our expectations when it came to purchasing our BMW X1. Thanks again!

This Branch Is the ONE! No joke at all. This is my first time writing review in my life, Here's the Reason Why. We previously visited other dealerships, one in Los Angeles, one in Costa Mesa, and one in Newport Beach; every workers in dealerships' attitude were just okay, I just felt like I was in normal dealership. This Branch, Buena Park House of Import, INC, was the one that I was getting high respects, attitudes, and do the best from Paul Jovel (Mercedes - Benz Dealer). We were very hesitating whether to buy Lexus GX, Audi Q5, BMW X5, or Mercedes Benz GLE, Paul was outstandingly explain well spontaneously. He was catching everything, starting from catching small details through large details, what the differences between those cars and Mercedes-Benz is. (No joke at all, you will see if you make an appointment to this branch.) If I can give him reward I would love to give him Rookie of the Year Award, he perfectly explain why Mercedes Benz is so much better than other cars in every details. This was our first time visiting Mercedes Benz in Buena Park Dealership. I'm planning to bring my friend to the this branch with me in this month, to honorable dealer Paul Jovel. Sincerely Thank you again Paul

Cesar is the one who offered the best deal ever in my life. He worked really hard to look for the car I need and offered the best deal for me. I highly recommence him for all people who looking for good deal car. He is the best!!

great service.

Excellent staff in sales department. Thank you Cyrus & Erwin for being patient.

They have a large inventory of vehicles

Excellent service!

Eddie was great and took great care of my mothers car thanks so much

Good prompt service with representatives and mechanics who know what they’re doing

Came here because my parents bought their 300SEL diesel through the House Of Imports back in the mid 80’s. Ive been seeing the c300 model on the roads and the body is something that i actually love. So i decided to go to there to test drive a few models. Rodriguez and Lebanon Alamaddine were a great tram. Jacob approached us in the parking lot in an easy and comfortable manner, allowed me to vascillate in my uncertainty and talked me through to help me work through what I wanted. Lebanon was very personable and emulated what the MB brand is about. Class. Loved my entire experience there!!

We loved the customer service. Ashley was excellent, very genuine and patient with us. She showed ya the different models and shared prices with us without pressure. We definitely recommend the dealer to our friends.

I had great experience with this dealership. They are not pushy, and found me the exact car I want! The purchase experience was smooth and quick! I strongly recommend this dealership. My sales representative is Cyrus, and I really appreciate his professionalism !

I came here a few days ago with my mom, and I got to admit I liked my experience in the House of Imports with my first Mercedes! Ron immediately took care of us, went above and beyond to ensure I got the vehicle of my choice. He didn't make me feel uncomfortable or pressured. Lebanon made everything possible and paperwork was pretty quick. I'm glad I gave it a shot. Highly recommended!

Bought a 2018 GLS 450 from this dealer. The employees were very polite and made the process easy and simple. Highly recommended

Great service. Bill Chou is very good consultant.

Good service. Bill Chou is a good consultant.

My wife and I bought a car from House of Imports. We expected much better service as we had from other Mercedes and dealrriee purchased from in the past. We were not made to feel special about our car buying experience.

We recently bought a ‘nearly’ new mercedes from House of Imports. It was exactly the car we were looking for and the price was just too good to pass up. No haggle great price!!! From our initial enquiry via email to the final transaction was smooth and simple. Justin, our sales rep, helped us through the process and made the whole experience a pleasurable one. Thanks Justin!!!! We will definitely be buying our next vehicle through House of Imports. You should too!

All customers Don’t buy cars here, other dealerships can more save than thousands dollars. I bought my previous one more good prices than here. And maintenance service, too. They didn’t tell you the special price for you and you’ll pay hundreds dollars more. —————- 10/12/2018 update review This dealer service the one of worse price for me. —————- I changed a car and left my sunglasses in my old car. That is very special Burbury one but lost here. They told me it’s not here. I can’t believe this.

Service dept was great, A+ service. Eddy Arvanitopoulos took care of everything from the time I dropped off my car until the time I picked it up. I am in a market for another benz and i will consider buying it from House of imports because of my experience with the service Dept.

Horrible place, and one lie after another. I have so much to write. Having a sales associate (who was faking to be a manager) start to grab my arm to move me out of his way and him having to be stoped by another salesman, is just one part of my experience. This was in front of my husband, who told him that if he touched me he would knock him the @!&@ out. I will be writing a full review with all details and names. You might want to look for my review, before going there. I assure you, you don’t want to do business with this establishment. So many other great MB dealerships. This dealership is an embarrassment to MB.

Service advisor, Joseph was great. Took care of everything and had the car back when promised.

Erwin and the House of Imports are the best. Got me what I wanted for the price I wanted and even delivered!

Fast service, very communicative on all matters. Fast response on information of issues.. Great attitude on all employees.

Excellent service always received!!! 😊👍🏼

The service adviser is very friendly and professional. But it is not convenient to get a loaner from this location. I would expect to get a Mercede Benz loaner, not a Hyundai from Enterprise.

Good experience. Thank you, Sameer Moosani.

I love taking my car to be service at the House of Imports! Top Notch service by Mr. Jag!

Great service! I recommend David Gonzalez for taking his time helping me with the SUV I purchased a couple of weeks ago.

Anees, sales person, was very nice. I have never had this kind of good experience before. They don't push you or anything. This is the greatest place to purchase a vehicle.

I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/

I just love this dealer. Customer service always exceeds my expectations. Sameer is always ready to help and always ready to give me the best options.This is my second Mercedes and I'm super happy with my purchases. Mercedes-Benz are excellent, luxurious vehicles and House of imports In Buena Park makes sure the quality of the car is projected through their customer service.

Excellent customer service. Sameer is very knowledgable and always looking for the best options for me when looking for my next Mercedes. I keep coming back to this dealer because they always give me very good deals and Sameer is always available to answer any question I might have about lease options.

From my experience, the wait time was very short. Allan Halina, the service advisor was most helpful in facilitating the process. I'll look for him next time because he is very responsive to my needs, concerns and questions.

Horrible customer service and even worst their service, they have non. Purchased a used Toyota Sienna, from the time i took it home the back door/lift gate did not work properly. After further inspection the whole back door/lift gate was misaligned. Could clearly see how the back lights did not align properly, the back door did not close automatically and it made a terrible sound when closing it. I spoke to the fleet and internet sales manager with whom i dealt with when purchasing the Toyota Sienna. On e-mail he said i was covered under warranty and to bring in the Sienna for repair. After several days the Sienna was supposedly fixed and i picked it up. Within a couple of days the problem was even worst, the back door was still misaligned it made a worst sound when closing and opening and even worst of all water got in when the Sienna was taken to a car wash. Everything i had in the back part of the Sienna got wet and the carpet was soaking wet. I contacted the fleet and internet sales manager again to report the problem. Again i was told to bring in the Sienna for repair. This time i dealt with a service consultant. I left the Sienna for repair after i had explained about the problem and how this was the second time i brought the Sienna for repair. After TWO WEEKS the Sienna was supposedly repaired by their repair facility and was told that the repair has a lifetime warranty. Well took the Sienna to a car wash and again everything got soaking wet! Now i have been trying to contact the Service Consultant have not been able to reach him nor has he replied to my e-mails. Horrible service and customer service.

Service Advisor Joseph Kuwitzky was very helpful and excellent at all the areas. He knows what he is doing. Great advisor and I recommend him for your car service.

Took 200% longer than the estimated waiting time and had to wait even longer because the checkout clerk didn't get the release order from the advisor although my car was ready.

Update 9/16/18 Two days after I finally received my car back from service I received a phone call from the finance manager Lebanon. He asked me when was I coming in to get my car because I had to sign a new contract. I told him I already got the car and I didnt understand why I had to sign a new contract. He stated that I actually had not been approved through the original company that they thought that is signed the contract for and that I had to be financed with another company at a higher interest rate making my payments higher. He proceeded to tell me "but dont worry because you said that your were going to pay the car off in a year so the higher interest rate shouldn't really matter to you". I told him that i wasn't coming in and he stated that he would get back to me on Sunday (today). I haven't heard from him and dont know exactly what is going on. I have called and left him messages several times with no response. At this point the service I received has been horrible. I would never do business with them again and dont even want the car anymore after all the hassles that comes with it!!!! Purchased a used toyota from them. Seat motor didnt work so they had me bring it back for repair (3 days after I purchased). I waited 3 weeks for it to be done. I didnt get the guarantee of my purchase which was 250 miles or 5 days (I believe) because the car was in service. I called several times and sometimes with no response so I couldn't get information about the status of the car. I finally got it back yesterday and the seat where the motor was fixed was left with greasy black handprints up and down the seat (beige leather seats), and the latch to adjust the seat. The car also had a strong scemt of cigarette smoke which it didnt have when I purchased and brought it home for 3 days.

Do not go here they ran my moms credit without her authorization and through multiple banks as well months after we went in. Very disappointed with the staff here not trustworthy at all

Simon in Services is the best! Great service an asset to the dealership.

Great service. very knowledgable staff especially Ashley Villaruel Internet Sales Manager, Erwin Artacho Internet Sales Director and Lebanon Alameddine Finance Manager. I will give you all 5 stars🌟🌟🌟🌟🌟 keep up the good work. Thumbs up👍👍 God bless All of you.

Awesome service.

Excellent Service! Will go back again for my next service appointment.

More than a 3 hour wait to change 4 new tires and alignment. No offer of a loaner car, even though I asked. What happened to your service level? It’s terrible!!!!

Had an appointment set and confirmed by email today at 7 AM for airbag recall. I arrived on time and was told all the modules were used on the prior date and they had none left. Then he goes on to state they were promised 10 by the manufacturer and none arrived. We have been waiting for over 4 years since we called in to set an appointment. Is it MBZ or is it House of Import feels our vehicle is too old and want to charge for other services to make up for the airbag recall?? Was not pleased with todays activities. Hopefully it was an anomaly. Oh by the way, why set an appointment if your going to not honor the recall....

Super excited with my purchase at Mercedes Benz Buena Park. Michael Poirier was very patient and made sure I got everything I was looking for in a car. He understood that for me, this wasn’t “just a car”, but the new addition to my family. I wasn’t embarrassed or “iffy” about my lack of knowledge in cars because he was also very honest and down to earth. He spoke to me like a person and was very patient while I made my decision. Great customer service. Thank you, Michael!

The service there was great! They helped me picked my dream car and got everything done within that day. I’ve been to 3 different dealerships but this dealership was the only one that got what I wanted!

I just got an AMG CLC63C4S from House of Imports. The whole procedure took only a couple of hours. Needless to say I am very happy. Please keep up the good work HOI!

Joseph, the service consultant was very professional and knowledgeable. He was very patient and attentive when I explained the problems my car had. He even showed me how to remedy a window and car key battery problem. I left very satisfied and happy in a very clean car! :)

The service consultant was very knowledgeable in regards to the questions I presented. He answered my questions and showed me some steps I had to do in my car to remedy the minor problems with a window and car key battery. He was very patient and attentive to all my questions. I left very happy because my problems were solved.

Service advisor, Mr. Bill Chow, is very kind and professional. I always satisfy his attitude and work to his client.

Our service rep Craig did an awesome job at resolving and remedying the poor and unsatisfactory service that both we and our vehicle received the first time around! He went above and beyond in providing excellent customer service! Thank you kindly Craig and keep up the good work!

Just got my self a CLA 250 sport. Super great service from Ronelle Florentino at house of imports in Buena park she made the whole process very delightful and Pleasant...and I can't for get Mr. Capone for all the great deals...thank you so much House of Imports

On Saturday I came in for a service on my CLS, James was the service advisor who took the car in and I requested for my interior back window to be cleaned. When the car was done he checked if my request was done. That's what I call good customer service.

The worst customers services I have seen, stopped by this place around 11 am 08/31 to pick up a part, Retail on the right side ( when walked in from the entrance)was completely rude, he gave me the part without box and looks cracking, he thought that he could rip me off, absolutely i argued with him then he said that the part will get damaged in 2 weeks anyways lol I dont know what kind dealer is that!! Of course I disputed the transaction by amex

third time bringing the car in and their service records seem to be such a mess they don’t know what service is next. Super irritating to always have to speak to the service manager and the solutions (like a feee tank of gas) were forgotten in the end.

I was attended within few minutes of arrival. The scope of work and its estimate was clearly stated. I was in and out within couple of hours, remarkable! Mr. Sam Kashani, the service adviser, explained everything in detail. He also contacted me few days after service. He is a courteous, caring and professional gentleman. I am very much satisfied with the service too. Many thanks to the staff and management. P. Sharda Your staff is genuinely courteous professionals. I was in and out within remarkably very short time on August 13, 2018. Mr. Sam Kashani, from his very busy schedule, took time to return my call. Daniel in the tire shop was very kind. This atmosphere is only possible with proper training. Thanks a million to the entire management and staff. Sincerely, P. Sharda

About a week or two ago I had the pleasure of having Allan as my service consultant for the first time. This has been the best experience I have had at House of Imports. I highly recommend Allan. He has tremendous knowledge in his department, he is very welcoming, and presents outstanding professionalism. Allan went above and beyond to help me out yesterday and it is very appreciated. If the service manager is reading, I highly recommend Allan for receiving the highest achievement award that the company has to offer. Thank you Allan again for the outstanding customer service yesterday. It is really appreciated. Definitely 5 stars for my experience yesterday.

May I first sing the praises of Mercedes-Benz?! I love the service no matter where I go! I want to give a big Thank You to Daniel Yanez in the Service Department & all of the staff at House of Imports in Buena Park, CA! I'm visiting from Salt Lake City, UT and my S550 was experiencing a low coolant issue. Not wanting to drive back to Utah with a problem like that I quickly searched for a local Mercedes-Benz Dealer and happily, I was given the directions to House of Imports close by! They were able to get my car in quickly, get the problem diagnosed & taken care of and get my car back to me on the same day - washed and sparkling clean!!☺ Needless to say, this is one very happy young lady!! I love my Mercedes-Benz! & I'm going to highly recommend House of Imports to my family and friends.

I have an appointment scheduled ahead of time to bring my truck in. I called to make sure that I would have a car to drive. They didn't have anything for her to drive and I had to wait an hour for a rental car. I'm still going to wait to see if they're going to actually fix what they promised they would fix before I purchase the truck

I highly recommend this dealership! I was just here not long ago for maintenance & the experience was pleasant. I was greeted as I stepped out of my car and my service advisor Allan did an amazing job attending to my car's needs. The staff is friendly & attentive which is always a plus! I'll definitely be back for the next service!

Good customer service. Courteous staff, will buy a car from this dealer.

service was great. John Kim was just accomodating , and made sure I was updated with the repairs necessary.

Yesterday I had the pleasure of having Allan as my service consultant for the first time. This has been the best experience I have had at House of Imports. I highly recommend Allan. He has tremendous knowledge in his department, he is very welcoming, and presents outstanding professionalism. Allan went above and beyond to help me out yesterday and it is very appreciated. If the service manager is reading, I highly recommend Allan for receiving the highest achievement award that the company has to offer. Thank you Allan again for the outstanding customer service yesterday. It is really appreciated. Definitely 5 stars for my experience yesterday.

Excellent service every time. The staff there, very professional, courteous and knowledgeable.

Very easy buying experience. I worked with David Gonzalez (sales & lease consultant), Erwin Artacho (internet sales mgr.) and Mike Atapour (finance). All were extremely professional and knowledgeable. I worked with David over a 48 hour period prior to taking delivery and when I showed up at the dealership, all I had to do was sign contracts (the signing process only took an hour, including a test drive & setting up personal features like driving lights, Bluetooth connection, etc.)

Bought a used car here and the manager David Kim made false promises that he would get the cosmetics fixed and take care of us. Once we left and came back to get the cosmetics repaired, they said they were only authorized to do half of I expected. Overall they were not honest people and gave me many misleading information. I hate this place and will never recommend anyone.

I had a wonderful experience at House of Imports. Jason was my salesman and I really lucked out. I have been so impressed with all the details in my transaction from sales to finance to service. I highly recommend this dealership. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Mr. Lebanon is very helpful and understanding it was an easy process for us.thank you so much for the amazing deal!!

My baby's birth place.

The best of the best service

House of imports is my dream come true dealer. Friendly & competent in all things ���

I had a great experience with my new Service Consultant Jeff Chung. I was greatly satisfied with his Excellent Customer Service. He showed concerns by explaining thoroughly what’s required for my car. And the job was completed in a timely manner as expected. Thank you.

The service is excellent and the prices are better than other dealerships

Colby Shaeffer is an exceptional young man! While he is the utmost professional in knowing his job, he makes you feel as if you were his only customer for that day!! He makes sure that the service is done right, answers any question you might have, and knows all about your car, and any upcoming scheduled maintenance. I travel from Pasadena to Buena Park because I Love the individual attention given to me by Colby, and the service I receive each time I go to House of Imports!!!!

I had my first service for my GLC yesterday for 10k mike service. When I called a week prior, it was very easy to make an appointment over the phone. When asked if I was waiting, I said yes since it would take about an hour. When I showed up to drop my car off, my friendly service rep Jeff Chung met and welcomed me. Since I had a couple of recalls as well, he told me it would take several hours and he did not want me to wait. He quickly got me an Uber, which only took two minutes. My car was done earlier than expected and I was sent another Uber immediately to take me back to the dealer. Jeff met me outside again and took me to sign papers before I got my car back. I am very happy with the service I received and they made it as convenient as possible for me.

I have had a 15 year relationship with Mercedes Benz House of Imports Buena Park for a REASON. The staff has treated me great. In 2010, I got a rock bottom price on my second Mercedes, a beautiful silver C300. When recently it got totalled in an accident, the current sales manager, Jake, offered me a gorgeous new 2016 C300 with a panoramic sunroof at an AMAZING discount. While I was waiting for my payout on my totalled car, both sales associates, Yussef and Dietrich, were extremely patient and helpful, answering all my questions in person, by phone call, or by text, and giving me as many test rides as I needed to make my decision to buy. They NEVER treated me like a "lookey-loo". After about two weeks, I received my payout and I was ready to buy, but someone else had already purchased the car. Yussef found the same model nearby, but with better features, and drove the car back to in bumper to bumper traffic all the way from Torrance to complete the sale, and Jake honored his original price. Now THAT is service! Yusseff has still extneded himself, beyond the transaction date, for any help I needed with the car's intel, tech, etc. No one has ever pressured me to buy at this dealership. I believe the no haggle pricing approach and beauty of the cars always seals the sale. The financing took 15 minutes. Plus, both associates were extremely personable, professional and considerate considering I was a female buying a car on my 'own'. I was very comfortable with the whole experience. They acted more as friends vs. salespersons. Hate to sound corny, but "nobody beats the house" as far as I'm concerned.

The House of Imports provides exceptional customer service, everyone that works here are very professional!! I recommend that if your looking for a new Mercedes or need service completed visit them

Jeff Chung is one of the best service technicians I've been assigned to since I began purchasing vehicles from Mercedes-Benz House of Imports Buena Park, CA. He was responsive, answered my phone calls personally, explained everything clearly, answered all my questions, and was incredibly patient, courteous, and kind. He made sure I received a loaner car without hesitation when I needed to leave my car and get to work with no hassle. He went above and beyond his job description, and tipped me off to some things that needed to be rectified, saving me a lot of money. I was so grateful. He had my car practically detailed and washed. It looked like new when I got it back. I also appreciated the personal care I received from Ryan Anderson, the manager, when my previous favorite service technician was no longer at the dealership. I've known Ryan since 2002, when I bought my first Mercedes. He always makes sure I'm taken care of, no matter what. When my 2nd Mercedes was totalled in an unfortunate accident, Ryan sent me to the sales manager, Jake, and I got a fantastic discount on my new car. Dietrich and Yousef were great in facilitating the entire seemless purchase. Nobody beats the house. It's really true. They treat you great.

Very nice and friendly people at House of Import, they help me find the car i want quick!!!!

The House of Imports is an excellent dealership and I am completely satisfied with my sales experience. Nina helped my wife and I with the leasing of a great vehicle. Nina was so nice and professional. We will definitely do more business with the House of Imports and hopefully Nina will still be there to help us.

Marcus Lombardo is my Service Adviser, he always demonstrates Professionalism, and is supper attentive to the needs of his Clients. Thank you Marcus for your excelllence in *SERVICE*. Sincerely, Sherry Compton

I had a great experience working with Jeff Chung. He was friendly and very accommodating. Jeff was courteous, articulate, and highly knowledgeable. He took the time to explain to answer questions that I had, and explained everything very clearly. Worth recommending to others.

Service was top notch

Second time going there for a car and it was a great experience as always!

Bought my car at house of imports in BP and I only take it there for any type maintenance! I love my new Rep and costumer service is wonderful! I have never had a problem. I highly recommend this place for anyone!

Javier was friendly and professional and the work completed on my car exceeded my expectations.

The House of Imports is the only place I will take my Mercedes for service. The staff is professional,friendly and always willing to accommodate my schedule. Thank you House of Imports!

They really so great!!

Friendly and excellent service with Jeff Chung

I feel the service there very good. Communication with the representative goes very smoothly.

excellent services

Look for Anees!

Our slea associate was awesome. He made our car buting experience amazing and we plan to be Mercedes Benz customers for life. Everyone was prfessional and a pleasure to do business with!

I love the atmosphere there at MB especially when it came to meeting Marcus , who was my service representative. He was very knowledgeable and explained every tiny bit of details I had questions about. He made me happy and proud to be a MB owner. Omg I’m so thrilled to have had the experience to meet and greet him informative is definitely what’s needed when you’re a newbie like myself. I truly hope MB recognize the true Personality behind this young man. Because he’s a true starter and go- getter for MB all I have to say is please keep up the Good Work MB. Sincerely Beverly Cornell-Cubie 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏾👍🏾👍🏾

Great service here

House of Imports took great care of me. The customer service and attention to detail was wonderful. I would recommend them to anyone!

Wonderful staff. Great service Sam Hwang is phenomenal. Lin Lin and Jordan are very helpful, friendly and professional. I would recommend this place very HIGHLY

the best

The vehicle selection at house of Imports was outstanding. I was able to choose from different styles and colors in my price range. The sales person John was also great and helpful before and after I purchased the vehicle. Kevin Sanchez the sales manager that helped me as well was knowledgeable and great to work with as well. I was in and out of finance quickly. The whole experience was better than I had hoped for and would reccomend House of Imports - Mercedes-Benz to anyone.

My experience with house of imports was outstanding. They were able to work with me in all of my wife’s needs. We leased a E300 from them and they were pleasantly more flexible than any of their other dealers we had communication with. Irwin did his very best to accommodate us with outstanding service. I would definitely recommend house of imports.

Dealing with James Ononui and Capone was a delightful experience. Both provided unequal excellent customer service.which we did not experience the first time we walked into the sales office of House of Imports Buena Park. No one greeted or assisted us ... probably because we did not have an appointment. BUT this was very uncommon of a car dealership and this needs to addressed by the management. What made us went back there was .James' prompt responses to my e-mails during a long course of decision-making. He also took time in explaining the features of the car . And Capone was very helpful and patient in explaining the warranties.

Very nice environment with knowledge people. I was treated with respect and all my questions were answered.

It was my pleasure to have Moe Sfarjalani to help me purchase the car. He was excelent and dependable.

Moe Sfarjalani is an excellent salesperson to work with. He patiently accommodated my specific needs along with my busy schedule and a long distance to the dealer. He gets things done professionally and yet he's a very friendly person too. He actually made me feel like a friend helping me not a typical salesperson. I highly recommend him.

I had a "SUPREMELY BLESSED" experience with the House of Imports. It was like non other!! Jerome Jackson and Ron both took excellent care of me. They made certain that every detail was addressed from the inception of shopping for a new car until my lovely 2018 Mercedes CLA 250 arrived in my driveway. I highly recommend the House of Imports if you are looking to be treated with the excellent service and ultimate respect you deserve.

This is my first Mercedes Benz experience! I am very excited and ready to enjoy my beautiful car! Thank you Nick Salama for your professionalism; you helped me make the right choice and made the process very easy. Thank you again.

I bring my GLS to House of Imports to adjust the door (doors is not align), First time Simon Chen did not want to do it, second time bring it back, see Adam Tashchyan, same thing, he did not want to take the car to repair, both said because this car not purchase at house of import, can not do it. Third time, Adam take the car in, take 4 days and I have to take the uber home and pickup the car. The car still has problem, they did not make it work.

Took entirely too long for service

We've been a dedicated customer of House of Imports for the last 18 years. We can honestly say that the service is impeccable from buying a car and sending your car for service. Mr. Bill Chow is our man whose been taking good care of us and the rest of the crew from HOI service dept. Thumbs up and 5 stars!

Excellent customer service! Jeff reports back quickly and efficiently every time. Ordered my new tires promptly. He also made sure to expedite the car on loan with great attention to detail( checked that the size was adequate knowing that Ihave 3 kids to shuttle. He also checked that I have enough gas and that the seat adjustments were ok in the car) Ran a thorough check on a couple of other flags I had mentioned. I am truly grateful for the service! Helen Kharrat

Excellent customer service! My car buying experience was spectacular! Thank you Rocco, Salah and Lebanon! We are customers for life!

WORST CAR EXPERIENCE EVER! LEASED 2018 E63 AMG AND HAS BEEN IN SHOP LITERALLY MORE THAN I HAVE BEEN ABLE TO DRIVE IT. HOUSE OF IMPORTS KEEPS TRYING TO SHIFT BLAME AND HAVE BEEN ANYTHING BUT HELPFUL IN RESOLVING THIS MATTER. AVOID THIS DEALERSHIP AT ALL COST - THIS IS HEALTHY, USEFUL ADVICE.

Thank you Bill for your advice and excellent maintenance service!

Eddy was very helpful for my MB recall's issue.

Provided excellent service with an easy appointment scheduler online. Only issue was the delay due to a car wash at the end of the service.

Had a great experience with House of Imports. Jeff Chung was the nicest guy I’ve ever had there, though everyone has always be great, he exceeded them all!

Excellent service!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Always great service!!!

I love my experience with Ashley, she helped us from the beginning , answered all questions through the phone, text messages and in the center, we had a great experience overall. Myada

We bought our glc300 here. Loved the customer service during the sale. They got us, the wife and I, during the add ins but that's ok. Since then, getting our car serviced has been less than pleasant. I'm not gonna stop going. I just won't be excited about it.

Parts Sales Ray is excellent. He is very patient and knowledgeable.

Service not bad; however, some Chinese sales will try to sell cars to you at a higher price than usual, which is very disgusting. He even got upset and shouted to me when I found out his conspiracy, and this makes me feel sick and annoying. I will never come here and buy a vehicle anymore, but I might come and do services cuz the service staffs are kind and nice. I rather go to a different Mercedez dealer to buy cars now.

Test drove a car here last week and the sales people were extremely friendly without being pushy. You can't ask for more from a car dealership. The salesperson Michael took me on a drive with the AMG GTS and was very knowledgeable about the vehicle and anything he didn't know, he didn't try to bs me and we figured it out together. Overall an amazing experience and will defintely consider buying from here when I'm ready

Thank you Eddie for helping me out with my car. I truly appreciate.

Bill is my service advisor and took my E300 to be serviced for its 1 year/10,000 mile. I also wanted the car detailed. He was able to add the detailing and get everything done in one day but then called to say everything was complete but the detailing was not done to his expectations. He wanted to have the guys redo it! I loved that! Imagine having someone who looks out for you! It felt great! When I picked up my car, it looked beautiful and of course ran perfect! Thanks Bill..!!! (The one point deduction was for the detailers not doing it right the first time)

My experience at House of Imports was extremely positive from start to finish. Daniel Tsai was courteous, helpful and not at all pushy. He got me the car I wanted but with better package and of course, better price as compared to other dealers in Los Angeles. I couldn’t be happier and I cannot recommend him enough.

Excellent service; Simon Chen is very professional, helpful and knowledgeable about every aspect of the vehicles maintenance and always mindful of the customer's needs. HIGHLY RECOMMENDED.

Good service

Great deals

Excellent customer service. Completely satisfied with my GLE350.

Our experience with house of imports was absolutely amazing. The sales manager Jason was very knowledgable, helpful and efficient. I would recommend it to all my friends.

Not all that impressed. I appreciate the fact that the car was delivered to my door but contract was wrong, had to drive far to meet for a new contract. Even then it wasn't corrected so had to work out a different solution. The old lease wasn't properly cancelled so I was still getting charged payment after a few weeks with the new car. Never getting a car without seeing it again.

Good Experience at House of Import. Eddy was very helpful and responsive.

Great service!

Service coordinator JAG was very honest recommended only what we needed and help us get the lowest price possible for a dealer service center

House of Imports Parts Personnel professional knowledgeable and efficient it don't get no better than that

Pretty low pressure and good inventory

Simon Chen was excellent!

Adam is the best service advisor

Happy Customer; From the moment we entered the dealership Moe Sfarjlani greeted us with a smile. He looked like a person we can trust. He’s professional and knowledgeable. I didn’t feel pressured throughout the process. He asked me questions to discover my needs first. After he understood my needs, he showed me the right car that suits me and my wife. We test drove the car, he explained all the features and benefits of the 2018 Mercedes-Benz E-Class patiently, answered every questions we had professionally. We felt comfortable dealing with him. Then he took us to his desk, worked out an amazing deal. The process was fun and enjoyable. At the end I purchased the car from Moe Sfarjlani. I’m very happy with my decision and would recommend all my friends and family to Moe. Best Regards, Moe

Not good place to purchase cars from in general my experience is very bad.

I’m very satisfied with the service that I get from you guys. Specially with Alexx Tissot his very professional my service advisor. Thank you.

As a serious buyer, one of the most important to me when buying a car is promptness. At Buena Park Mercedes-Benz, we wasted no time. Erwin, the internet sale didn’t stop following up until we closed the undeniable deal. Everything is well organized and ready when we come to pick-up the car from paper work,delivery,demonstration and all kinds of details. I would not hesitate to recommend Buena Park Mercedes-Benz. My wife and I are both HAPPY �

House of Imports has been my "dealer of choice" since 1999. Every employee I have encountered there when I take my E-320 and C-280 in for regular service or problem issues treats me with professionalism and fairness. The work done is excellent and I highly recommend House of Imports. Ryan, Steve and Craig are assets to the Service Department. They make my visit comfortable and pleasant. I leave feeling happy to have House of Imports take care of my Mercedes.

Drive down from Northern Cal to Disneyland when the check engine light came on and the gas gauge suddenly went to 0 on my 2015 GLA. My car was due for its tuneup anyways so I took her into the House the next morning. Craig Tom met me and when I asked to see if he could fix my car he said, “Sure no problem!” We can take care of that emergency problem as well as switching up. They gave me a loaner car and I was on my way. My car was ready the next evening. Craig kept me updated on the status of my car and fixed the problem and did the A tune up! Thanks for helping me out with my car and keeping my vacation stress free!

Excellent service from Sam Hwang and his team on my new 2018 C300. Sam and his team not only helping on my new car leasing but also taking care of the old car end leasing turning in service. Hassle free all the way. Thank you Sam and his team again !

Thank you Eddie! Great service, everything was perfect. If I ever go back, I would ask for Eddie again

Thanks Adam always appreciate your detailed and efficient service it's nice to know that my daughter car is in tiptop condition thanks to you and your service department

Frustrating experience. Went in for an airbag replacement because of a recall, which is free. Car came out with a rip in the drivers seat. Manager said they'll do a 50/50 split to repair the ripped seat. Was suppose to be a free recall, unfortunately left me with an expense. Great experience? Maybe not. Just be careful with this dealership.

Went for my regular service. Great people and wonderful experience as usual!

Great service! Thank you for translating korean for my mom.

My experience with the House of Imports is exceptional. I am always receiving full attention from the representative Brian Malabuy and Sam Kish. And all people I am dealing with. I really appreciating the comfort and courtesy that I am receiving at the facility in La Habra. They are doing great job in the Mechanics and care of my E350,

Timing and Location has made the House of Imports the convenient Mercedes Benz Service Center to do Immediate and necessary repairs on my S550. Service Advisor Adam has been wonderful in making sure the customer service aspect of the is just as good if not superior to the Quality of service my Precious(S550) also receives!! My Baby runs as she should and I am very much a "Happy MB Owner" Thank you Adam and The House for keeping my Confidence and Loyalty to Mercedes Benz easy.

This people makes you feel at home. Cold water, excellent service and plenty of eye candy while your car is being serviced.

Had a really bad experience. Took my car in for a diagnostic. I was called to pick up my car because it was ready. I get my car with no gas on empty! So they fuel my car, and tell me it's not ready yet they need to program something in the system. So my 15 to 20 min wait turned into more like a 2 hour wait! Next time I'm taking my car to a different Mercedes Benz dealer!

I had an excellent car buying experience from House Of Imports in Buena Park! From top to bottom I was treated very well and most importantly received a super competitive price. The dealership is immaculately kept and the friendly service of Craig Tom and Michael Poirier was inspiring.

I am completely satisfied with their service. Cupone and Marcus are both very professional and very helpful. I most certianly will be using them again.

Excellent service. Lin Lin Ma is very knowledgeable.

My experience was very good The sales person was very knowledgeable and very helpful tank you Ron Amani for helping me get the right car,I got a GL 550e

Patric was friendly, professional and very helpful!

Cool sales guy Karon was very informative and helpful and my boyfriend said “It was the most pleasant car buying experience ever in 56 cars” and I agree, it was effortless.

The best service department I have been coming here for the past 20 years I have gone to other Mercedes Benz dealerships and I always come back to house of imports for their service

Great job. Aaron is excellent. I had a gtreat experience.

Great place to buy from! Everything went smooth and in a timely manor!! Would definitely buy from them again!

They are very professional and knowledgeable,I recommend this dealership to everyone.

My recent experience with House of Imports was excellent. My advisor, Simon Chen was extremely professional and took care of my repair needs to my satisfaction.

Craig and Jeff provided probably the best customer service I have ever received. My friends and I woke up at 5 am to get to Disneyland right when it opened at 8. Due to an unfortunate series of events, we ended up having to call a tow truck out in Buena Park only 10 minutes from the the happiest place on earth. My friends and I were devastated. After waiting for an hour for a tow truck, we were told my car was safe to drive to the nearest Mercedes dealership, but still needed to be checked out. This is when Craig and Jeff stepped in and made our day 1000 times better. Craig had called me on my way to the dealership so that he was ready and as efficient as possible for when I arrived. Once we pulled into the service department, they quickly found the problem with the car. They ordered us an Uber so that we could get to Disneyland and then called me just a few hours later telling me that my car was ready to be picked up right after its free car wash. I returned to pick up my car and was in an out of there within 10 minutes. They could not have been nicer, sympathetic, efficient, or energized to help lift our spirits of what we thought was a spoiled day. I have told so many people about the amazing customer service I received! I would recommend seeing Craig or Jeff any day!

So far the best buying experience I've had. Justin Sllamniku is a wonderful sales guy. The whole buying process was quick, honest, and hassle-free. I would definitely recommend this dealership to anyone.

Best car buying experience in a long time, facts short negotiation. picked the car we liked and it took less than hours to make the deal. Andrew the salesman is a superstar, polite and nice represented the facts and he let us make the decision, no leading or rushing, the sales manager what a help the nicest guy in the industry closed the deal in less than an hour. our experience with the service department helped us to buy the new car from the Mercedes Benz House of import good organization where customer service comes first. Thanks

Absolutely a great dealership if you want to purchase your Mercedes. I was in and out of the dealership buying my new car in 90 minutes. The guys were courteous, hassle-free professionals and did everything for me that I was looking for. The two gentlemen, John Perez (sales) and Billy Silamniku deserve rich accolades for their service. I highly recommend House of Imports - Buena Park, CA if you choose to buy your Mercedes.

Classic bait & switch dealership. Was promised a 12 month cpo warranty on a preowned s class. Was dealing with and in constant communication with the sales person for a whole week . We are 15 mins from the dealership and the sales person sends me a text saying the car does not have a warranty . Had they been honest and upfront I would’ve factored in the cost of an after market warranty and still bought the car. They didn’t do that and didn’t budge on the price either. Buyer beware & do your homework before so you don’t end up wasting your time .

Want crazy deal for your life dream car. Come and see Sameer!

Nick was amazing thank you for helping us find just the right car 28 gle 350 �

Terrific experience leasing my new CLA. Thank you Sameer and the rest of the team.

I had a very good experience with the dealerShip Who sells mine was really good and polite

Excellent customer service! Great experience with the service they provided. I strongly recommend this place.

Im really happy with everybody, specially my service advisor , Harry Reid, Very professional, nice and kind

Good Facility, Plenty Inventory, Friendly and Helpful Staffs Honest and Fair Dealing

My car-buying experience at House of Imports in Buena Park was exceptional. My recent Mercedes purchase was actually an enjoyable experience; the transaction went smoothly without any problems. Overall, the staff did a good job. 5 STARS. I will definitely recommend that my friends and associates do business with House of Imports. Ask for Jim Ononui - a very congenial person, and a truly professional salesman.

My father owns a 1998 E320, which he bought brand new in '98 from the House of Imports. He takes extremely good care of the car, inside and out. Craig was our representative who managed the service work. My dad hadn't been to House of Imports for a while, as he had mechanics locally take care of his needs. Craig was very communicative, patient, professional and committed to completing the work in the agreed upon time frame. He kept us informed during the service and my dad was very happy with the outcome. Dad expects t keep the car another 19 years. Thanks to Craig and the House of imports!

Service and reception are exceptionally great.

The Service Manager Ryan Anderson is a superb person, he help me went thru the service so easy and yet so smoothly. Thanks ! So as the Manager Sam Kashani as well. Thank you guys ! Frank Yeh

I own 3 Mercedes and I always have a pleasant experience at House of Imports. The cars are a little costly to maintain but I’m always well taken care of when I visit.

Great service and professional personnel’s, thank

I recently purchased a GLA 250 and Sam Hwang's team answered any questions I had and was patient with me through the whole process. I highly recommend working with his team due to their expertise and extraordinary customer service.

Sales man Jim was great. However trying to get ahold of anyone in finance was a big challenge. My partner and I purchased a vehicle, we never got any information as to who picked up our loan. I called multiple times and left multiple messages so that I could find out who we needed to send a paymdnt to. 3 days later no one returned my call. "Mind u I called the following two days as well." Finally on the fourth day I was able to speak to a sales manager who was able to provide me the information I needed. It had been over a month that we bought the car and if our credit wouldve showed this as a late payment this would damage our credit considerably. The experience when purchasing was great but follow ups are terrible.

...Best auto customer service I have ever received... on many levels!!! Alexx did a great job discussing my car’s needs. The mechanic clearly identified issues that are of concern due to my excessive work commute. My car is no longer bouncing along the freeway. All the warning lights are finally gone! Life is great! Thanks House of Imports staff!

Great people and place to purchase your next car. They will do everything they can to get you what you want. Ask for a gentleman named "Moe". He is the best! I purchased a AMG CLA45. He got me the car at a great price! Thanks Moe.

My wife and I flew in from Scottsdale, AZ to buy a car here. I was working with a salesman for a week or so to set up a time to look at and purchase the vehicle. We set up an appointment for Saturday morning. We purchased last minute plane tickets to fly out there. The salesman called me Friday when we were already at the airport to tell me the car wasn't ready yet and it wouldn't be ready until Monday. My wife and I went about our business and enjoyed our weekend. We checked out of our hotel Monday morning and went to the dealership to see if the car was ready. When we got there the salesman checked on the car. He then informed us that the car was sold on Saturday. So not only did we waste our time flying out there but now we had to buy 2 more last minute plane tickets home since we were planning on driving the new car back. On top of it all they didn't seem to care that they screwed us over since they already sold the car. I would not recommend this dealership to anyone.

Great experience with Alexx in service. Thanks for taking care of my car and making sure I could get to work!

I absolutely LOVE my 2011 Chevy Camaro RS . Jason Hogben you ROCK !!! � Signed,Sealed & Delivered straight from Nevada . She is everything I wanted & you made it happen . I can't thank you enough. I had complete confidence through this whole deal � and it felt awesome . So in love with my car ��

In short, Aaron gave us the best service experience we have ever had with a dealership. I would definitely recommend Aaron and "The House"!

Great service advisor Colby I have purchased three cars here all with sales person Jason. Great experience!

I looked for a used car on Craigslist and Auto Trader and found my self on small used car lots with used cars that may have hidden mechanical issues and structural damage from a car accident. I also found my self looking at used Mercedes at a non-Mercedes dealerships. My car lender refuse to fund vehicles purchased from a unauthorized dealer and gave me a list of approved reputable dealers. The House of Imports was on the list. On Labor Day, I came in to test drive a Certified 2015 MB E350. Cyrus Moatazedi presented the vehicle. I was afraid to test drive it because it has a column shifter, which is different from my Toyota Camry's traditional floor shifter. Cyrus drove it first and gave me an introduction to the car and how it worked. He demonstrated the basic features such as how to adjust the seats and steering wheel, how to operate the column shifter, a/c, radio, navigation etc. which made it familiar and made me feel comfortable enough to test drive it back to the dealership. No high pressure and just a simple education, Cyrus made it easy for me to decide to buy my first Mercedes Benz. Cyrus had the car washed and gave me a full tank of gas. At the time of purchase, only one key was available and the manual was missing from the glove compartment. One week later, I came in to pick up the Car Manual and the second key as promised. House of Imports has the largest inventory of new and Certified Mercedes Benz. They are conveniently located on Auto Center Drive off of Beach Blvd. and the 5 Frwy. Come in for a test drive and ask for CYRUS.

Awesome buying experience; no haggling or pressure.

Great service easy process looking for the best service ask for Cyrus

Top notch all the way. Harry was my service advisor and he communicates well. My car needed an extensive long repair and he kept me in the loop day to day. SO glad to have my car back. I missed her so....

Surprised by Sam Kashani and team. Damage to my friend's S550 that he purchased from there with my suggestion. I was told that a porter hitting his car was my fault. I was not offered insurance information. I was promised their procedures and put off. The service manager Ryan never introduced himself after the incident. Sam went right in protection mode and blamed me without my testimony. pictures, camera. He blamed me, told me he would get me a ride home and assumed the sale on the repairs without contacting the owner. AMAZING.

Bought an E350 and had excellent sales service! Very friendly and helpful! EXCELLENT service Dept. Everyone here is so friendly!�

My service advisor, Aaron, was excellent! Definitely 5 star! The 1st thing I disliked was when I called I was transferred 3 times and did not get the service department. Ok, those things happen once in a while....but all 4 times I called? Second the person who made my appointment asked when could I bring in my car.......I said as early as 9;30 am and she said great you got it. I was there at 9:30 met Aaron, discussed problem and I asked will it be ready today? He said it might but possibly tomorrow. Ok great he said he would call by 3:30 pm and let me know was being done and the estimate. A 2:30 pm he called and said it would not be ready until the next day.....no one had even looked at it! If they were that busy why would I bring my car in at 9:30 am when I could have scheduled it for the following day and not been without a car. They did give me a loaner car, which I really appreciated because they had my car 3 days. Like I said, Aaron was excellent through the entire process.

Jag, the service advisor, was very helpful and knowledgeable with regards to the 30K mile maintenance check on my 2015 E350. Brought the car in at 7:30am and it was ready by 10am. Ramon, the courtesy shuttle driver, was very friendly and punctual. Thank you for the great service.

I received a 10% coupon in the mail for any service my E350 needed. I called to make the appointment and was told the A5 service was $199. When I showed up for my appointment, the cost of the A5 service with tax was $206. When I mentioned the 10% coupon, I was told that was already factored in their $199 price. This makes no sense at all. Not sure if I'll be going back to this dealership in the future for any service to my car.

Erwin Artacho delivered the absolute best customer service! Thank you for all of your help! Your quickness and honesty is quite refreshing especially in the car industry! I highly recommend House of Imports!

My car was serviced right and very fast. Quite impressed with the courtesy, promptitude and how much professionalism I was been helped by Mr. Milledge. I will definitely come back for my next service with House of Imports in Buena Park. Thank you very much.

Fabulous Place of Business I've owned 8 Mercedes this by far has been the best dealership ever. Jacob, Jason, Kevin, Romero The Best ever!!!

I highly recommend having a service with HOI. Mr Christian Magana is the best service guy ever. He always go beyond my expectations and the quality of care is excellent.

The service personel was very efficient and personable I was helped by Sam now service manager and Christian the new person to be my contact very happy with the service

Parts Department was so Nice and Helpful . I ended up buying a few things that Ray showed me and he was very kind .

Christian is the bedt advisor I've dealt with at tjis dealership. Honest and thorough. He's one of the reasons I continue to use this dealership to service my vehicle. Christian is a definite asset to HOI.

I recently purchased a GLC 300 from this dealership and I must say I was totally satisfied with the service and expertise of the salesman Mr Nick Salama. It was a real pleasure to work with him and the buying process was simple and stress free. I would greatly recommend buying your next vehicle from the HOI.

I like the services here. Christian is very helpful and sincere.

Had my first service on my GLC 300 and they were the bomb. So far so good. Like the coffee <3

This dealership is a cheater ... beware !!! They told me that my brake pads are bad and it has to be replace right away. I took my car to other dealership and they told me I still have 80-85 % left. My service advisor was Chen Simon. Do not believe what they say !!! They are spoiling reputation & Trust of Mercedes-Benz.

Adam was great. Got my car done on time. Got a ride to pick up my car. Everything was great.

james ononui was a pleaure to work with always kept me inform on everything will recommend to all my friends

I brought my car to get serviced and a few things fixed, which was no problem. After 3 days w/o a car, they offered one to me. Which was nice. (But struggled for 3 days.) Then came to pick up my car a week later and the inside of the car was so dirty from the people working on it, it was discusting. We asked for them to pls clean it and they did half heartedly. So we brought it home and my husband cleaned it. The sales person was nice, our car was fixed, but after spending the kind of money we did, I thought they would have put a little more care in returning our car cleaned.

DO NOT COME HERE PLEASE!!!!!! I have never dealt with such horrible customer service. My check engine light came on the the "manager" did not want to deal with it.

Very kind and helpful with all my questions. Through check and mark on things that needed to be fixd, then let me know. I will definitely come back to look for Christian Magana for the service.

What a wonderful place to work excellent employees peace love and chicken grease

Just had a recent car service, it was a great experience, good & fast service, Adam (our service man) was so nice � & accommodating. Thanks!!!!

Our Point of Contact for service is no longer there (Julio). No more good service. I went out of my way to schedule the car so a loaner would be available but the lady lied and no car was available when I arrived. They want you to wait all day for a van. Total up-sale too with out him. I went in for a service check and spent over 15 hundred and they didn't even replace my filters.....clip joint.

I agree with the sales process being fine...Everything after is TERRIBLE. NO ONE WILL CALL US BACK AFTER LEAVING 10+ MESSAGES WITH THE FINANCE MANAGER AMD GENERAL MANAGER. We cancelled an extended warranty a couple months ago and were told a check would be sent to us, weeks later still no check. Even shortly after buying they were impossible to reach.

THEE WORST MERCEDES DEALERSHIP I'VE BEEN TO!!! I would like to start off by saying I love mercedes benz. As a new mercedes owner, I can say nothing buy positive things about the mercedes benz brand. I got my car at the Santa Monica dealership and had it serviced in the West Covina one as well, and my experience has always been the best. With that being said, my expectations are always the same as it is Mercedes Benz, and they should provide nothing but the best. However, this dealership was by far the worst dealership I have ever been to. I took my car to get a new tire back in February. My tire had a blowout and I needed to get it fixed ASAP. This dealership was close to my job, so I decided I would go here to get it fixed and have this situation taken care of properly. Upon getting my tire fixed, I was informed by my service provider that there were a few other things I should look into getting fixed on my car. I did not have the all the money to get everything fixed with my car. at this time, so I proceeded to ask my service provider what NEEDED to get fixed. Meaning, what was 1) Hazardous, 2) Had to be fixed or would get worse. I asked him about 3 or 4 times to clarify that the necessities that had to be fixed would be fixed. I also mentioned my spare key had been broken and I needed a new one. I told him I had some warranty or package that gave me a free key. He told me I did not and that the keys were $600. I left it at that because I KNEW i had bought some sort of package that gave me a free key, so I was going to look into it. Honestly, this was the first red flag, and had my car been drivable, I would have left right then and there. He did not even look into if I had whatever package I had, nor did he seem to care to look into it for me. He proceeded to give me my paperwork and inform me that my side skirt on my car was loose, I had 2 cracked rims, and I should get a new right front tire. I asked him again, ok what needs to get fixed and what is a life or death kinda situation so to speak. He said to just get a new left tire, which was the one that blew out. I said ok and I would buy the new tire. Now, because the side skirt was loose, I proceeded to ask him if it was so loose it would fall off or anything of that matter. He said and I quote "No, it won't fall off, just get it fixed soon because the whole piece will need to be replaced because we can't just put new screws in it." Ok cool I thought. I was going to wait until the following week when I got paid to get it taken care of. My service provider is a professional, he knows what he's talking about, I can take care of it next week per his advice. Right? WRONG. My side skirt fell off 2 days after I left their dealership. 2 DAYS!!!! It fell off probably when I was driving on the freeway on the freeway or something, but either way, it fell off and I did not know until I got home and saw the piece was missing! I was livid. That is an expensive piece and I was waiting because "the professional" I spoke with told me in his own words that would not happen, and it did. I was so pissed off I was not even going to bother going back to that place. I'll go to my original dealership in Santa Monica. My NEW left tire was also loosing air, so I was going to ask them why that was as well.. So on 3/19 I decided to take my car to santa monica to have them fix the side skirt and tell me what was wrong with my tire, as it was a new tire and shouldn't be loosing air.. The Santa Monica Mercedes Team is great, I bought my car from them and they are always very informative and nice and answer all my questions. I know the team really well as I spent days picking out my benz and buying it last year, and they were great then and are great til this day. I went to my regular service provider Jim and told him I bought a new tire but it was loosing air. He looked up my paperwork and then asked why I continuing to drive on a cracked rim.. I was confused. I did not know what he was talking about as the Buena Park dealership did not inform me I SHOULD NOT DRIVE ON A CRACKED RIM BECAUSE ITS A HAZARD nor did they inform me my NEW $400 tire would not hold air with a cracked rim. Jim proceeded to inform me that a cracked rim will cause a tire to loose air slowly, aka a leak in my tire. So technically buying a new tire with a cracked rim is pointless because it will screw up my tire.. new or not. SO NOW, not only was I missing my side skirt that the buena park team said would not fall off and did, but I have to buy a new tire as well because my tire I bought a month prior was messed up because my rim was cracked and causes it to loose air and it would no longer hold air- WHICH could have been avoided had I known I should not, under any circumstance, drive on a cracked rim as it is hazardous. Jim also continued to tell me I had no tread on my right tire and I can't drive on a tire with no tread- AGAIN because it is a hazard. Now correct me if I am wrong, but $400 Mercedes Tires do not loose tread over night. And I do not handle my car roughly, so I know that the right tire probably had no tread when I went to House of Imports, but again, I was not informed of the no tread issue. I was just told to get a new right tire. AND PER THE “PROFESSIONALS," I thought I could wait to get a new one because they only told me that purchasing the left tire was essential and the rest could wait. Oh and my free key issue? Yeah, Jim looked into my account and I have the break package, which allows me to get a free key- justifying further, house of imports carelessness and laziness!! I am a 22 year old female. If you tell me a million things are wrong with my car, I am going to ask what NEEDS to be taken care of and what can wait… I did not know I would have to clarify for a “professional” that a need is in reference to anything hazardous or that could get worse or cause me to have to pay more over time. I now have to pay $900 to get 2 new front tires, fixed the cracked rims, and get my alignment fixed because of the uneven wear on both the left and right tire. (One had tread, one did not.) My new left tire has a one year warranty on it from House of Imports, but because my car is hazardous to drive, I am unable to take it back to their location (NOR WOULD I) unless I pay to have the NECESSITIES FIXED at Santa Monica, or it leaves on a tow truck as it is a hazard for me to drive. I completely get the tow truck thing, as mercedes would be liable if something happened to me. Thats not my issue, my issue is now I have to spend MY MONEY AND TAKE TIME OUT OF MY JOB to CORRECT issues that could have been fixed in the first place. What a joke. Almost a month later and I am cleaning up house of imports carelessness and mess. Its ridiculous to me that “professionals” whom I trusted did not do their job properly and inconvenienced me to such an extent. They simply did not care and were lazy in helping me. I currently do not have the full $900, but thankfully the Santa Monica Dealership understands the inconvenience and hassle I experienced, and are letting me keep my car at the dealership free of charge til I can pay for all the fixes on Tuesday. Seriously do not come to this dealerships at all. The service team is lazy and the service providers have a “don’t bother” attitude, and this is verified at my expense. I work at Emazing Lights down the street from House of Imports. (The Glove Light Company that was on Shark Tank and got a deal with Mark Cuban) and I will be sure to tell my coworkers, supervisors and the CEO not to come to this dealership. As a few of them are mercedes owners themselves, I will definitely be telling them to go elsewhere for their service needs.

Brought my car in for my annual service, detail and polished up my dinged up wheels with Jag. I'm so glad that I bought the extra protection insurance for my tires and wheels years ago because I mess them up like crazy! My dinged up wheels look brand new again every time I visit Jag. He always goes above and beyond to make sure that I leave happy.

Christian Magana is the absolute best! Every time I go in with Sadie for a service, he is professional, friendly and efficient. Dropped her off at 10am and she was ready to go in two hours....fantastic service.

I bought a car long distance from House of Imports that I found on the www.mbusa.com website, and considering they are in California and I am in Iowa, the transaction went smoother than I thought it might. However my not being at the dealership in person changed the dynamics of the relationship: communication from the dealership wasn't as sharp as I would expect for a car of this caliber, and no one from the dealership spent any real amount of time familiarizing me with the car. The financial aspects of the purchase went smoothly. I would not recommend buying a car long distance to someone else, but if I were to do this again, I would manage the transaction a little differently.

The service at House of Imports was exceptional. My service advisor - Adam Tashchyan - took personal and professional care to see that my car issue was resolved. He kept me informed as to the car issue and when resolved made sure I was satisfied before the car was released. Thanks to all at MB House of Imports!

At the House of Import, the service advisor Colby Shullfer helped me a lot and he was very friendly. I recommend him if you need help with your car service.

Adam is a credit to your organization, service was excellent and timely. I will be bringing my car back to the house of imports in the future. Thank you

I could not be happier with my buying and service experience at House of Imports. I love my Mercedes C350e. I'm averaging over 50 mpg and could not be happier! The whole team is very responsive and customer focused. Best car buying experience ever!

I went in to get my car serviced. I didn't have a appointment,but them helped me right away. They completed my service in a timely manner.

Had a great buying experience with Jim Ononui at House of Imports. This being our 7th Mercedes from our 3rd dealership, it was by bar the best. Even after the docs were signed, Jim took the time to point out and explain all of the technical features of the car.

Sam Novin-kashani always welcomes me with a smile on his face. He takes care of my GLK, gets it serviced, cleaned, and after a short wait, I drive away with a shiny car and a smile on my face! Great service, love the House of Imports.

This was the best and easiest car buying experience of my life! Lebanon was friendly and helpful, no pressure at all. Got through financing in a breeze and I was driving away in my new car. I wish everyone could have as pleasant a car buying experience as I did.

I love how I'm being taken care of. Comfort when I get my car back work done in timely matter, treated with respect offered housepatly, I rate this car dealer & service department a 5

I have two Mercedes, one on lease and one owned. All vehicle services are done within the time and I am very satisfy.

These guys try hard to please. When the occasional problem pops up, my service advisor Christian M. always gets me in quickly and provides a nice loan car so I can go about my day.

We bought our GLK350 here in Buena Park location and we always have our service here. Services always meet our satisfaction. Employee are attainable, helpful, pleasant, friendly and knowledgeable.

I joined the Mercedes family last week and I couldn't be happier! The service Tim provided and continues to provide as I soon as I reach him is the best! My biggest thank you for making this new car experience a great one! Thanks again Tim for the help!

Sam K provided with excellent service and kept me informed about my GLK 350.

Harry Reid has been the best Customer Service agent in the service department. He treats one like one really matters. He cares about his customers. I have been in for Service about 4 times (with other service people) since I bought my C300 in 2015 and I have to say, Harry will keep me coming back for service.

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.

Great Customer service, and Arnold Alix was great, and turned out that he goes to the same church that my Family and I go to.

Had a bad experience buying a car from these guys, hard to believe they are a Mercedes dealership. Sold me a CPO AMG car that he claimed over and over was in perfect condition, even after I asked him to look over it again and again. Only to find out that there was prior front end damage when I received the car. I noticed it and called the rep I dealt with right away. James/Jim Ononui said to take it to my local Mercedes dealer and once they figure out what the issues were he will solve it. Well, I made an appointment that took about a week and a half, as the local dealership was busy and didn't have loaners until that time. I sent James an email and didn't hear back, but since he said he will take care of everything I didn't think it would be an issue. I was wrong! - When I finally got my car in for inspection I was told there were Non-Mercedes zip ties holding the bumper on and that it was missing screws, they also found that one of the Daylight running lamps was pushed in. They found other things, but I'm only worried about what was mentioned. - I called James and he said he will not be able to do anything about it and was being very rude and short. He said his used car manager will call me but it's been well over a week now and not a single call or response to my email. I managed to find the used car manager's phone number and called him multiple times, no answer and never got back to me. This is my 5th Mercedes and my 4th AMG, I've never been treated like this by a dealer before. Needless to say I recommend that you STAY AWAY FROM THIS DEALERSHIP. I doubt Mercedes and Autonation will be happy to hear that this is how their name is being represented.

Mr Jag gave me the best experience ever than any other dealer has He is such a polite and responsible person, during my car service process he was updating me with all the details regarding my car problems... Im so glad i found him!! Thank You!

House of Imports provides excellent customer service. My advisor Sam reserved a Benz while my car was serviced. Sam followed up on my car and was very professional.

I took my sl500 into service and Bill Chow was so informative of what my car needed and actually took me back to the mechanic that was servicing my car and showed me the things that were being done and there were a few more items I was shown. The whole experience at the House was exceptional! Had my car back in one day running and looking great and price was great! THANKS BILL!

Jag was very accommodating & pretty much answered all of my queries regarding the GLK. I enjoyed the Starbucks drink too. Service got done in a timely manner.

Jin Ononui is the best, anyone wanting to purchase a new mercedes benz contact this man. When I started shopping 3 months prior to purchasing I made a visit to the famous Fletcher Jones and it was a disappointment. They are not straight up forward with you and once you visit they promise all and none is true, they were not even close to the House of Imports. With Mr. Ononui was straight to the point and the best price. I went to three dealers in southern California and no one was close.

Brian Malabuyoc was great... very efficient! I came in with engine light on & a couple other things that needed attention. He took care of every single thing & had me back on the road in less than 48 hours, and managed to rustle me up a loaner! Great and super easy experience. Thanks Brian!

Great services, fast and professional. Thank you!!

Been doing all my MB services here at HOI Mercedes over the last 15 years. Best MB dealer service experience I've had. Always got me an MB loaner car (I do call ahead to make a reservation) and the staff from Ryan the manager to Steve and James are all very professional and friendly. I trust them with my MB's and AMG's. Five Stars from me!

I had a fantastic transaction in this dealership. From top to bottom, everyone made it easy and pleasant to purchase my latest car. Special thanks to Steve and Jason which have been nothing short of GREAT! I will defiantly keep coming back for more great deals.

Love my car, great team of guys get you in and out... get what you pay for��

Moe S did a great job in taking the SUV out of the showroom and letting me test drove it. The whole team, overall, did a great job. Especially the internet sales manager Mitchell M. I was able to take the Mercedes home the same day.

Took my suv in for smart key work, the techs diagnosed a bad sensor. The service and specially my service writer Jag is fantastic. The only reason I buy a Mercedes is because of the service that comes along with it. Unfortunately my husband owns a national name service shop and was able to purchase and install the part for half the price. Since my car is out of warranty it was a significant savings.

What I thought was going to be a lengthy and somewhat frustrating experience turned out to be one of the simplest & pleasurable of my last 9. Arnold Alix was my salesman & hands down fantastic man, no pressure, no phony sales pitches. Genuinely cares about you and your comfort. The brief interaction with the finance manager and service, 100% excellence.

Great experience. Jag my service advisor was very helpful and make sure i was taken care of. I changed dealerships due to poor service at the other location. House Of Imports in Buena Park exceeded my expectations. Thank you Jag my cars finally rides like new again.

We got our 2016 GL550 through Hosung Bang and we couldn't be happier. He never pressured us throughout the whole process which is what we like. He's very patient and willing to do what he could to earn our business. He also follows through promptly after the sales to make sure we have everything we need. This is our second Mercedes and given our experience it looks like we will be coming back soon! Thank you Hosung!!!

When ever I need to take my vehicle in for any service I know I can count on the Excellent Service of Julio Alfonso every time!!!

Excellent service at House of Imports, Buena Park. Just had my S63 serviced there. Mr. Jag Ryatt is an ultimate professional, courteous, efficient and thoroughly knowledgeable. I have been his very satisfied customer for over 15 years.

My experience was a 10. Ronnell is the the greatest. She did every thing in a professional manner. She also keeps in contact with you after the fact. This is the second car I bought at the dealership through Ronnell. The GREATEST.

Adam Tashchyan is a nice and honest service person. He lets you what is goin on with your car. He is very knowledgeable and right to the point. I always look for him whenever I have service with ML350

Colby Shaffer was extremely professional, patient, and helpful when addressing all my questions and concerns. Excellent customer service in the service department!

Excellent. Jag Reyatt is very thorough and takes care of the car very well.

I like the service of the House of Imports. My service adviser is Mr. Jag Reyatt. He is the person who keeps us very happy with his honesty, understanding and excellent customer service. Thanks Jag

House of Import sales rep Mr Moe was great as well his Manager. It was two days of sweating deal however they took care of me honestly and in manner whole time. I really recommend teams of House of Import ever you buy your new baby in future. Thanks Mr. MOE, his mannager and entire HOI. Cheer up ! !

I had a pleasant experience at Mercedes Benz due to the professionalism, expediency, and most importantly, the great customer service and care that I received from Harry Reid. Great job Mercedes Benz! Keep up the good work!

I extremely recommend the saler, Ronelle, and the dealer, House of Imports. They give me reasonable price and remarkable service!

Lebanon Almaddine was awesome to work with. He was so helpful, thorough, knowledgeable and friendly. I did not feel pressured or uncomfortable during the entire purchasing process. Tim also was helpful working with Lebanon. I felt cared for and would recommend Lebanon.

They were fast and friendly. When I went to pick my car up it was cleaned inside and out, saved me a trip to the carwash

I've been coming here for many years, and the service each time has always been nothing short of amazing. Bill has always provide excellent service throughout the years, and always give us his best judgement and insight on the different packages and repairs that Mercedes has to offer.

Jason made the experience a great one! Thank you for going above and beyond to make sure I got the car even though there were others interested! I didn't have much contact with the company other than Jason but it was a very good experience.

I purchased my ML from House of imports Buena Park a year ago, Anees helped me very professionally and was helpful went up and beyond to satisfy his customer. Past week I went in for my first service had another great experience. Sam Novin-kashani helped me, it was another great experience dropping off my car was so quick, he took care of paperwork in minutes and shuttle was there to drop me off where I had to go. My SUV was done before expected time. I will highly recommend family and friends to buy and get service from them.

My entire car buying experience was very easy and calm thanks to Kevin Houston. He has the best personality, and is very knowledgeable. My CPO C250 was perfect as well!

A heartfelt THANK YOU to Mr. Bang, Simon, and staff! We appreciate your help and service so much!

This is my second purchase of a new Mercedes from House of Imports. My experience in buying my new car was smooth and effortless. From the time I walked into the showroom, I was immediately attended by salesperson, who assisted me in finding the car with the specs I wanted. I had completed the deal and walked out with my new car in 2 hours. I would highly recommend House of Imports for their impeccable service and good deals on cars!

Nikko was awesome. He was very professional & patient. He made us feel like VIPs

Bought my car last week, had a very positive experience. Salesman was Cyrus Moatazedi. He has checked on us since then to make sure all is well. Has volunteered to program my garage door opener for me as well. Such a nice gentleman. Process was painless. Also met the G M and of course the money guy, Boomer, to sign all the papers. He took it all in good cheer when we did not buy the extended warranty stuff. Btw, I bought a GLC

House of Imports is the best. Neat, clean, friendly & quick! Best service ever! I come all the way from Los Angeles, bypassing 2 other dealers to come here!

Boy am I unhappy with house of imports . If you want the WORST Customer service then buy here!!!!! All I can say I was hung on up twice by MOE . Then I called back and Steven did the same thing . Then you would have thought that was the worst of it !!!! Then Jeff called me today and was the rudest that you could ever be . Only if they new my CLS 550 was totaled and I need to buy a new car do you think I am going to buy from you NEVER !!!!!!!!'

Courteous service staff. Took my car for servicing quickly.

Nobody Beats "The House" !! House of Imports Mercedes Benz!

My salesmen were courteous and professional and made the buying progress easy and enjoyable. Great experience overall.

Sam was professional efficient and courteous. He provided a solution at 3:30 pm on a Saturday and I was done within an hour right before code Thank you Sam Lina and Sergio

Excellent service provider- The reason I keep buying from House of Imports is the amazing service. I know my car, time, and money will be safe and respected. Overall, I always have great experiences from scheduling to final transaction.

I had a beautiful experience purchasing my new CLS 400. Kevin searched until he found me the exact car, color, wheels and premium 2 pkg. he was not only extremely patient and attentive but he was a great listener and advisor. Very hard working salesman. Thx again Kevin

First time Mercedes buyer and was very impressed. Wonderful experience. Great customer service, no pressure sales people and extremely helpful and nice. Arnold was great! He worked hard to find the car I really thought was impossible to find. He found it but there was no pressure to purchase it. Everyone from Finance Manager to receptionist was friendly and helpful.

Thank you Harry for the service. I went without an appointment and Harry was kind enough to take my car and work thru it.

Christian Magana did an excellent job. Repaired my vehicle in a timely manner.. Very professional and courteous... Was in and out quickly.. Thank you for your service .. Sincerely Joel Rodriguez..

My advisor Julio Alfonso is awesome! I have taken my car in for service the past few years and I find him to be extremely helpful and knowledgeable.

Outstanding service and very prompt attention. I will gỗ there for every service! Ask for Adam!

Im very pleased with my new glc 300 SUV !! And Arnold has been very very accommodating with all my requests !! Very reliable dealership!

Tim Tauber /salesperson was the most courteous and professional salesperson I met at a dealership. I will encourage anyone shopping there to see his assistance and you will be pleasantly satisfied.. Wishing him the best professionally. Harry

have loaner car ready for you. convenience. clean facility.

Great sales person mr Sameer moosani made it very easy and simple so quick we love it

Special thanks to Julio Alfonso for taking such good care of me. I appreciate your constant communication and always letting me know what needs to be serviced.

I worked with several people at House of Imports to lease my GLA 250 4 Matic. They went out of their ways to make the transaction smooth and easy as possible. They processed everything via emails and phone calls, and even delivered the new car for me since I was too busy to go pickup the car. In addition, they contacted me to make sure that I know how to use my car. They setup everything for me so I would have a smooth transaction. I ended up going with House of Imports because of the sales team, personal service, and their sportier looking cars. They certainly found their niche by building their stock cars much sportier than other dealers. I couldn't find the color that I wanted any where else but here with Night Package/AMG package. And, Kevin Houston stood out even more with his efficiency and promptness. I liked the fact that they were not pushy either. Thank you.

This was my first time purchasing a Mercedes Benz and House of Imports has officially made a regular customer out of me. The deal that they gave me, could not be beat by other dealerships, and it did not require negotiating, lets just say, they give their best price right from the start! Thank you, Anisurehman and House of Imports!

House of Import gave me fast and efficient service. The employees were very friendly.

Service representative is honest and professional in recommending and servicing in customer's point of view, which make us comfortable and trust their service.

Great dealership with a great staff that live up to the Mercedes Benz reputation of excellence and outstanding quality.

Jim was professional and work was excellent. Will definitely return. Thank you.

My wife and I are completely satisfied with our buying experience with Alix. He did everything he could to make sure we were not only happy with the Car Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, My wife and I will recommend Alix to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase.

sales rep. was so helpful for me to make a decision and choose a car. I would like to recommend sales rep. to my friend.

Even though the price quoted on phone was not the true price, my service advisor, Christian, went over and above to give me the best pricing. And to make sure the work done on my car was timely. A big thanks to Christian.

My experience with House of Imports and Jason Hogben was truly amazing and smooth. I was impressed with Jason’s product knowledge, and through his diligent searching, found the perfect GLC that I was looking for. He is truly a professional and made the entire transaction easy and quick. Everyone at House of Imports was great and made the usual dreadful car buying experience a terrific one. I highly recommend Jason and House of Imports to anyone who is looking to buy a car. House of Imports is fantastic!!!

What a wonderful place to buy a car! Such a wonderful experience . Everyone was so knowledgeable . Our sales person( Brian Ocampo) was awesome . They made our experience so great, We will defiantly refer our friends and family to Buena Park Mercedes House of Imports. Way to go!!!!!

The sales staff at House of Imports were great. They were very patient and did not try to sell us on something we didn't want. Really seemed like they cared. Would buy from again

After purchasing a C-300 from House of Imports in 2009 I thought I would give them first look due to the previous transaction. I found the the car on line and contacted House which connected me with MB sales Islam Youssef. Islam was well informed, knowledgeable and provided the most seamless and transparent sell I have ever experienced in purchasing a car. 5 stars as this guy is an asset to MB House of Imports.

Nothing less than perfect service from mr Bang. Thank for his professional sales service

Brian handled my business and I liked how he did it. By the first phone call, he offered me the deal which was so close to what I had in my mind. I'll definitely continue to work more with them in the future.

good service and pricing for our dream car. We got a quote matching our expectation but make decision to purchase after 3 days consideration. The manager is delighted that we return to honor his sales quote to purchase the new car.

i went to couple MB dealers and i finally found a good deal on leasing MB GL 350. Sales representative,Tim Tauber, is excellence in customer services. He helped me find vehicle model, colors, and car features that i want. He was also patiently working on the leasing price and options

Excellent service. I got my car from Mr Hosung Bang. A real gentleman with a good heart and concern for his customers.

Colby Shaffer is the best! Excellent service!! 10 stars!!!

This was my second vehicle purchase at HOI. I tried to buy from another dealer but after visiting Long Beach Mercedes and not finding exactly what i was looking for and dealing with a few overly aggressive sales associates over at Fletcher Jones I ended up at HOI again. I had read previous reviews about people complaining that CPO's were not properly vetted there so initially I shied away from this dealership. But, in the end Tim Tauber was patient and honest and they had the exact CPO I was looking for. I hired an independent mechanic to inspect the ML I was interested in. He told me about a few minor issues but said it was a solid car. I have been more than happy with my purchase. I feel that I paid a fair price for a great car.

The deal was clean and quick. The offices were clean. There was tons of coffee and tea. Water fountains available. there was even a few breakfast pastries for free. The salesman was awesome. The only thing I could have wished for was vending machines with some food in it. We were there through lunch and you are really held hostage while waiting for finance your car etc. You have no where to go which is typical. thanks for my new used car.

SUPERB EXPERIENCE! I highly recommend House of Imports for your Mercedez-Benz needs. I just leased a brand new 2016 c300 this week, overall process was seamless and professionally handled. I had leased a 2013 c250 and needed to make a transfer lease from a different dealership, and I was immediately impressed by how they handle things. I was helped by Lebanon, and he took a very great care of me. He knew exactly what I wanted, gave me the best deal, and the entire process was quick and easy! I highly recommend Lebanon if you're looking for a Mercedez-Benz car. Will be looking forward for coming back here for years to come...

I just bought a brand new C63 and the service i got in the company couldn't have been better and i will be sure to go back and buy other cars from the same dealership as well as i will recommend them to friends and family.

Beware of this dealership, and especially Kevin Houston. Do not contact, due to very bad customer interaction, bait and switch tactics and no management assistance on your behalf when requested. The entire experience was terrible, from being passed along from sales person to sales person upon arrival, to being physically led around entire dealership looking for the car we had made appointment a week before to view, to being informed car was being purchased simultaneously as we were in negotiations, including having our trade-in being appraised. Final indignity occurred when Kevin informed us they had similar make, year and model in their Oxnard, CA dealership. Really?! We were supposed to believe not only did another buyer suddenly appear to purchase the very vehicle were attempting to purchase, but 'Not too worry folks, we have another car for you to consider'! We are going to use the Rule of 25, which indicates we all have at least 25 people in our individual circle of influence, to prohibit any of our 50 friends, family and business associates in contacting House of Imports, Buena Park, CA.

I will recommend this place. I met Islam Y, it was my first time to lease new car, he explained everything to me, show me many different types of MB cars. I love my MB. =)

I got the quote online and on the phone. Once I arrived most of the paperwork has been prepared. Just a little more adjustment and we are done.

I recently bought a S-550 at House of Import. The staffs (sales and finance) there were too arrogant, that is, not too friendly to customers. The clock in the car was malfunction the first day and I need go back for repair. My daughter laughed at the "lemon" car which I bought (i hope it not).

Aleh was very helpful and showed us the cars we came in to look for. When it came down to talking numbers he was willing to negotiate and listened to what our budget was and really cooperated well with us.

After visiting 3 dealers I ended up feeling most comfortable with house Mercedes. They were very courteous at the front desk and anis my salesman really took good care of me. He is a great guy and will really help you with the price and car you are looking for. The general manager took the time to see the whole deal through and boomer in finance helped me out so much in the final stage. Thank you for making my 2016 s550 a reality.

Our salesperson made buying my first Mercedes a real pleasure. He explained the car thoroughly and was patient in answering questions. He was extremely generous with his time.

House of Imports is awesome! I absolutely love my new E350! Thank you, Trevor Brown and team, for going the extra mile for me and for making this experience a good one. I am very impressed with your easygoing and friendly approach. I will definitely recommend House of Imports to all my friends and family. Thanks again.

We were very happy with the deal that they work out for us, and the selection of cars was impressive, plenty of cars to choose from. We got our selves a 2016 E350 that is greeeeeeat

I had the most enjoyable car buying experience ever at House of Imports. Negotiated the deal online. I flew in to LAX and Paul was nice enough to pick me up and bring me to the the dealership. The most refreshing part is that there were no add on fees or charges and no upselling. All I paid was the price of the car plus taxes and I was done. Would reccomend House of Imports to everyone and ask for Paul Alfano....he was awesome.

Excellent service! I was treated so well and I am so glad I switched from the Mercedes dealer in Newport to House of Imports. I am going to be a loyal customer for years to come and telling all my friends about the outstanding service. The general manager and his team are awesome!

This has got to be one of the worst dealerships I have ever purchased a vehicle from. [non-permissible content removed]. They have a D- rating with BBB and now I know why. If I am correct it is California law to have a window sticker on the car at delivery. Not only was the window sticker not on the car they have refused to get me the original or order a new one. It has been almost 3 months now and I am not even sure if I got the right vehicle or paid the right price based on options on the vehicle. They have done nothing but lie every time I call or email. If they lie over something this little I wonder how many other lies did I not catch. Do yourself a favor avoid this dealership at all costs [non-permissible content removed] who give Mercedes Benz a bad rap!! I have reported this to DMV as well as written reviews on YELP, BBB and DealerRater and sent email to Mercedes Benz also.

The problem was... the passenger outside rear view mirror would not drop down to show curb and side of car when in reverse. The problem was diagnosed and solved on the first visit. I was provided a loan car and I was called often to keep me updated as to the status and an expected completion time. I really appreciated that.

I am sorry to hear about Caroline's painful experience which I cannot verify but was told that particular sales rep has already been removed! Now I hope Autonation's top dogs will fix the issue, if they are true as what Caroline claims. Well, I am going to say Jason Hogben is the best and very professional and very patient with me even after I had to change my mind so many times. The 5 stars rating is actually given to Jason Hogben and his manager, not the HOI itself. If Jason worked for BMW tomorrow, my next cars will be BMW. I also had an issue with them on the extra charge but it was taken care with one email and I received my $600 refund check yesterday without further question.

Jason Hogben is the best from the best at the House of Import's employees. He is very patient with me , understanding and knowledgeable to answer all question, he doesn't mind with his time with me back and forth from another building to another building to get the keys for me so I can test drive, even with the heat over 100 degree. He help me and serve me with dignity. I don't know how to thank him , my gratitude is beyond any words of thanks. If you plan to buy Mercedes car, I fully suggest you to go with him, you will NEVER REGRET!!! Great job Jason

Unless you really like to be disrespected and your new car to be vandalized by their employees. Do the right thing! #justiceforcarolinereyes.

You need to do the right thing and let Ms Reyes out of her contract. You can know that I'm certainly never going to buy a car from you and I'm going to share her story with everyone I know unless this is resolved immediately!

Rude people at this place, never again. Take your business somewhere else

Steven is pathetic and obiviously uneducated and your company is just as stupid for allowing someone like that to work for you. Nobody I know will ever buy a car from your worthless dealership!

This place is horrible - go to Fletcher Jones Mercedes if you would like a great experience. This place is an absolute joke!

Its crazy how u have the heart to break someone that just wanted a nice car..... Aren't u ashamed of what ur company has done to this young woman... I'm guessing ur parents didn't teach u real good manners on how to treat ppl in general..... I hope u open up ur eyes to what u have coming to u and ur company... What a sad bunch of personnel u have working, what a disgrace of a vending facility becuz u ain't even considered a dealership in my eyes with ur rude, vandilizing, no ethics place u so call work...#Houseofimports

First time customer for service due to unexpected broken part. When I bought my 2014 CLA250, I was "welcomed to the family" of House of Imports. They have sure delivered their promise with excellent service, great prices and quality of work. Even though I live a little far from my dealership, I will be taking my vehicle to "my family" for all my future maintenance needs.

You can't treat customer badly and get away without a lot of negative feedback

You don't even deserve the one star I had to give you just to write the negative review. I can't believe you would still employ a mother#*€%er After he vandalized your Carloline Reyes car, after he turned himself in to Buena Parks finest. Worst of all you sold her car and won't let her out of her contract. You can't repair the car ? You should at least repair the car and give her some money just to make it right. So now you're going to get negative reviews which you so rightly deserve. Thanks to social media !!!!!!!

House Of Imports You should be very ashamed at what and your employees have done do Caroline Reyes. That employee Steven should have been fired for what he did to Caroline Reyes' car. You are all very unprofessional and Im Praying that until you fix things and make it right with Caroline Reyes , Your business will not prosper. MAKE THINGS RIGHT!!!! In Jesus name I pray Amen

You guys are absolute monsters for what you did to Caroline Reyes!

It's only a matter of time before you cowards get shut down Hahaha

After reading about what happened to Caroline Reye's, I am absolutely mortified. I will never step foot anywhere near this place. Nor will I ever refer anyone. How are Steven and Jeff still employees? You guys should be sued and held accountable to the highest extent.

House of imports is nothing but a piece of shit scam of a dealership fuck house of imports

I was in the market for a new car and spent about two months looking online trying to decide what I wanted. I also considered dealership reviews. House of Imports had fantastic customer feedback. I noticed online that they had a vehicle I was very interested in, so I sent an email inquiring about it. I got a quick response from Jim Ononui and I was able to reserve the vehicle online. I scheduled a time to come test drive it. I was greeted by Jim upon my arrival and promptly took the car out on the road. He answered all of my questions, big or small. He was so courteous and showed me tons of features. I never felt any pressure to buy. I did decide to buy the vehicle and throughout the process, I always felt at ease. Jim and the rest of the staff I encountered made me feel very comfortable and totally informed. Jim went the extra mile and drove me to the bank! I would recommend House of Imports and Jim Ononui to anyone in the market for a beautiful car and a stress free experience. Even after my purchase, he still is willing to answer any additional questions I can come up with. I will return for my next vehicle.

Coffee & muffins were great. I was able to do a little work while waiting. I was expecting them to be a little late but had to shut down my work early because the service was completed on time as promised. Ask for Adam Tashchyan at House of Imports. He is my service advisor for over 10 years.

I am a loyal customer to House of Imports ever since ending my Residency. Once again, they proved to me why I keep going back. Sameer is an amazing Sales Associate who goes above and beyond to ensure his client's expectations/desires are consistently exceeded. If you want to locate the best car, and at the best deal, go to House of Imports and ask for Sameer - you will not be disappointed.

We recently purchased a GLK 350 at House of Imports. Darryl Young, our salesman, was very helpful. He stayed on duty long after his shift to facilitate our purchase and make certain that all went well. We had a very positive experience.

I request Bill whenever I have my car serviced at Mercedes Benz in Buena Park. He takes the time to explain the scheduled service at each appointment and is true to his word when it comes to the time it will take to complete my service!

I bought my first Mercedes through House of Imports/AutoNation and the experience was wonderful! The team was extremely helpful and efficient. I found exactly what I wanted and got a great deal for a quality vehicle. If you are in the market for a new car, stop in to talk to Paul Alfano. You won't be disappointed!

Alejandra was great . She made the whole experience wonderful. Thank you for all your help . Would buy a car from here again.

I have just got my 2nd vehicle through the House if Imports and I am once again satisfied with my service and just how much they worked with me in order to get me into a new 2015 C250 ! I highly recommend Nick Salama as your salesman he's very personable and respectful

This is the second purchase of a vehicle from House of Imports, Buena Park, CA and the service received from James Hogben during the purchase was stellar, 5-star rated.

Great experience with house if imports. Second car I purchase. Love their friendly service personnel. Highly recommend.

Car buying can be one of the most stressful experiences for the consumer. This was not the case at House of Imports. We purchased our first Mercedes-Benz at The House because we had friends who had positive comments about The House Of Imports. From the initial inquiry regarding the purchase of our 2015 ML 350 to the delivery of our car, every step of the way went smoothly and we were treated with respect. We were impressed with the salesman, Adam Ferris, the financial officer, Scott, as well as the General Manager in making our experience exciting and stress-free. Because of our satisfaction, it is easy to recommend The House of Imports to anyone interested in purchasing a Mercedes-Benz.

As a first-time buyer, I had a general idea of what I was looking for. The great personnel of House of Imports helped me to spot my current college ride, 2011 Kia Forte SX hatchback, within a short amount of time. The car buying experience was smooth, and the personnel were respectful and helpful. The car is a blast to drive thus far.

Add me to the list of "glad I found them" - I got my first MB at Fletcher Jones in Newport and was very happy with that experience, but my second time around wasn't starting off as well, so I reached out to the "House". Within minutes, I had a phone call and an invitation to come over, and they had a beautiful CLA waiting for me to check out. Cesar Gallegos handled everything for me - much to my surprise, we were able to work out an incredible deal on this lease and I was treated well by everyone despite being the last customer of the day. My only (very minor) points are that they have very limited parking for customers, and that the lounge waiting area for their service department is on the small size for a luxury dealer. That may keep me from getting my car serviced there - would like to see them cater a bit more to professionals who need to work like me. Would be great to see that expanded. But these are nit-picks, and I really would encourage anyone looking at a Benz to come over and take your business here. I'm glad I did!

My sales experience at House of Imports was excellent. I was unaware of the House of imports as they are not local to me. Anees Shahnawaz responded to my internet query for a visit and test drive of a 2015 S Coupe. The night before the visit the Sales Manager called me and welcomed me to the House. The visit and test went off smoothly with an unexpected result. The House of Imports co-locates their high end cars in their showroom. My wife and I became interested in a 2015 SL sitting next to the S Coupe. We each test drove it on the spot and bought it! We drove home in our new SL the next day. The whole process was quick and easy. Thanks House of Imports.

After several disappointing experiences at other dealerships in the past, finally found a place where i didn't feel being manipulated and made me feel that they really care. Nick was the best salesman I ever dealt with in my past 12 lease deals.

James Ononui was excellent from start to finish. We ordered a 2015 CLA from him, he accommodated our busy schedule by negotiating via email and gave us a very competitive price, kept us up to date on the car's journey which took a few months as he said it would, honored the price he originally gave with no hassle or extra hidden charges, took time to go how to operate the car, then followed up with us later. James is by far the nicest sales person we have ever dealt with and we are happy that we got our car from him. We have no hesitation recommending him to anybody.

I came in for a test drive of the 2015 ML350. I was assisted by Nick Salama. He was very helpful and answered all my questions. I initially did not have any intention of purchasing but I was given an offer I could not refuse. There was no pressure at all so I drove out happy with a brand new ML350. A word of advise: keep in mind that maintaining an excellent credit score helps a lot in getting a low APR when buying a car.

Shopped by email first. Sales people worked as a team, no pressure to sell, and they kept their word as far as price, equipment and delivery.

After shopping for a new car for 6 months, and reading review after review on the various MB dealers in the O.C and L.A area, I chose the House of Imports. I must say that buying my first Mercedes from the House was a nice, stress free experience. Kudos go out to my sales lady, Ronelle Florentino. She was very patient and a pleasure to work with. I would not hesitate one bit referring the House of Imports to anyone looking to buy a Mercedes.

House of Imports provided service in purchase of the car. Mr. Kevin Houston is an excellent salesperson.

My wife and I came in for our first Mercedes. Salesman Arnold Alix made the process comfortable. He filled us in on all the details of the car and even gave us some instruction on how to operate some of the features. The negotiation was relaxed and we felt like Arnold worked hard to get us the best deal. The car is a pre-owned 2014 but was in great shape and warranties were extended. That was quite a bargain.

Had a B Service for my E350 and was really happy with the service. Mr. Kenny Kim was very helpful and very pleasant to talk to and updated me on the status of my car.

The House of Imports service department team was great! Whe I was in the market to purchase a new car, I wasn't sure if made the right decision to purchase a pre-owned. Now, I'm glad I did because I have no doubt that I would receive the same awesome service in the future! My car was service on time as promise. The price I paid for the service is reasonable. Colby is awesome to work with and he always consider what is best for the customers. Thanks Colby for the first class service. To top it off, one of the attendants, Raymond, put a refreshing cold bottled water in my car for the road!!! Thanks Raymond!

I got very good deal at House of Imports on my new CLA 250. This is my first Mercedes. I love it. I will come back after 3-5 years for the next one. BTW, If you visit this dealer, looking for Adam and Paul. They will make you happy :} Also check my seat cover mod. I done this by myself. [HTML removed]

There are no words to express how Mr. Ron Amani helped me with the purchase of my new G550 2015. HOI is the best they did beat Fletcher Jones dealer.

Bought a CPO C250, the whole process was smooth and fast.

Thanks to James Ononui for saving me money on my new lease! House of Import has the best customer service.

Thanks to George Chala for your great customer service, you go beyond the call to make things happen.

Second lease of a C250. Nick determined what we wanted price/color wise. Then he showed us color options, conferred with his manager, and presented us with our desired price. Relatively quick and pleasant transaction

I recently bought a GLK 250 Bluetec from House of Imports. The deal was pretty much agreed to by e-mail with Mark N. When I picked up the car everything was ready and Marcus L. did a great job walking me through the features. The paperwork was handled by a very competent woman and I was on my way a very happy customer. The price and financing were great too.

Recently we purchased a car from Mr Ron A., from start to finish it was a great experience. House of Imports is our "go to" for both service and sales and we've never been dissapointed. I've already passed along his card to both friends and family. We highly recommend Ron A.

I bought my second MB at house of import yesterday, it was great experience, people was patient and friendly, and I got great deal too.

My Service Advisor George C. is very friendly and courteous, has excellent knowledge of the cars. When I had an appointment, it was attended immediately, no waiting; Recommended service/repair was done well, and within the promised time frame. I travel 18 miles for the service, well worth the driving. I would recommend this Dealership and Service Department to all my friends.

Please do not come to House of Imports! The worst customer service I've received in a long time. First off Sales person Nick S. Stated my spare Key to my car would be available for pick up the following Monday.. Lies! He came back after several calls to him and said I can purchase the key. You call that customer service! Also Finance manager Stephen needs to go back to basic customer service as he was rude, short and of course made no effort to help with the deal!!! Facts!! I vow Never to go back there! Please go to Penske or Walters!

research over internet for prices, got a great deal from James O. from internet sale department of House of Import. He gave a better deal if compared to other dealers on same model and features. back and forth a few emails, then the price was settle. Offered the settled price-$200 with other dealers on same model and features, none could beat it. easy buy, no stressful or spend hours at dealer ship.

Wanted to initially downgrade my 2012 E as wanted to get lower payments so compared prices with Jaguar & Land Rover. The cheaper ones were 4 cylinders & bottom of the line so tried to ask what my House of Imports dealer could do. Wow - got a 2014 E350 for $150 less than what I was paying & just paid $20 a month more to get the service. Downgraded my payments per plan but upgraded my car. Now I have a new E350 with cool options! Thank you so much, Arnold A.!

Just purchased a new Mercedes Benz from House of Imports. This was the second vehicle that I purchased from them and both times the experience was awesome! They gave me exactly what I wanted and the service was great! They made the buying experience quick and painless. I spent less than 30 minutes at the dealership! James O. was the best! I would definitely recommend them!

This was a great experience in buying my new car. Salesman was more than accommodating and truly worked with me to get the car that I wanted. Thanks so much, Ron!

Was visiting a different dealer nearby and decided to stop in for a browse. Did not really have a Benz in mind, however the salesperson Arnold A. was very courteous, helpful and honest. Guess what....went home in a 2012 pre-owned E350. Although the dealership would not budge on the price, Arnold was the main reason we got it, no unnecessary pressure and he was very patient throughout the transaction. Very happy with the car so far and will spread the good word around.

The internet sales team at House of Imports was professional, straightforward and refreshingly honest. Mark N. and Sameer M. are a credit to good customer service and integrity. They delivered the car to my home, over 25 miles from the dealership. I would go back to buy from them again.

Thank you, Sam, Louis etc. My SL65 is over the top. Our interaction was straight forward and pleasant. The House rocks……..

I want to give a big thank you to Jason H. who helped us find the perfect MB a new CLA 250. I love my new car. All of our finance questions were answered by Stephen, he was great and very helpful. We will definitely come back to the House of Imports for all of our needs.

House of Imports is absolutely AMAZING! I never thought I would ever buy a Mercedes but I'm so HAPPY I met Ho Y. because he was such a great help with helping me with the process in my purchase for my FIRST Mercedes. I saw my Red car and I just knew this was the car for me. I didn't even check inside or test drive the car. I just completely fell in love with my car and knew I had to have it. Very grateful for Ho Yi and team for their great help in making it happen! The entire team is GREAT! They really do care enough to go the extra mile to provide options and 5-Star stellar service to ensure that you're fully satisfied with your Mercedes purchase. I am so happy with my new car! I love driving my new car! BEST INVESTMENT EVER all THANKS to HOUSE OF IMPORTS!!!! Thank you guys!!!!

I bought my first Mercedes two weeks at House of Imports in Buena Park. Before going there, I already know what car I am getting, because my parents used to drive the same one. So I just went straight to the car, and Arnold, the sales person, walked with me the whole time and helped me choose the right color and additional packages. In terms of getting the write price, Arnold is very honest, and in fact it really did not take too much time until we both agreed on the price. The final price Arnold offered me totally matched the price I had in mind based on the researches I had done. I will totally recommend House of Imports to be your first choice if you want to purchase a Mercedes, and of course go to Arnold, the best sales person!

This dealership is so competitive and will beat, not just match, any offers you receive from other M.B dealers. I got a very upfront and incredible deal for a new 2014 E350 without much negotiation. I ended up purchasing two new 2014 E350s from Kevin H. and his teamate Alek L. during the Thanksgiving weekend. Special thanks to Alek for his great effort with helping me test drive several different cars. House of Imports is the place to go if you're in the market for a Benz.

As usual, very easy to work with and the pricing is so low there's no point in shopping around, plus, I would rather buy from House of Imports because they offer the lowest price vs. giving some other dealer the chance to price match when otherwise they had no interest to simply offer a great deal. There are other dealers in Orange County who are quite large, but they prefer to "grind" and refuse to reveal pricing details. See "AA" and tell 'em the guy with two white E350's sent you!

I purchased this model when they offered the discount price of $9000. I had to pay extra money for the back and front sensors with the parking parrallel assistance package. I like the sensors to cover back, front and the blind spots. I thought the back sensor with camera should be standard as other luxury cars have. I've been told that I can have my car wash and dropping and pick up at the air ports for free. I feel good to drive with my new car.

Just purchased my new C250 from House of Imports and had a very pleasant experience! We agreed to all the numbers via email so when I walked in they were expecting me and there were no pushy salesmen or upsells. The manager came out and greeted me and showed me to the car. We test drove it and spent about 30 minutes showing me all the features and functions of the vehicle to make sure I was comfortable. Afterwards we signed all the paper work and I was out in no time! Very beautiful showroom with all the the cars and high end ones too like S-class SLS, etc. Very nice lounge area to relax with free coffee, waters etc. Everyone throughout the whole process was very friendly and professional. I would definitely recommend coming to these guys.

The salesperson Cesar kept his promise to notify me immediately once the new CLA250 arrived at their shop. He called me at 9:00 pm Friday night when the cars finally came. He and his colleagues stayed there to help me complete the sales process till midnight. It went through smoothly. Overall the staff there are polite and helpful. I enjoy the car very much now.

House of Import in Buena Park is the only Mercedes Benz dealer in town that offers coureous, friendly, and pressure-free car shopping experience. I was in the market for an E class and have visited numerous MB dealerships in the area. And none has come close to the wonderful service I received from the House of Import. Just drove home a 2014 E350. Luiz G., sales representative, spent three days working to find the car that matches my requirements, followed up with phone calls to ensure that all the satisfactions are met. Ms Susan B., Sales Manager, provides hassle-free negotiation. Arnold A., sales representative, wraps up the deail with a thorough instructions of operation.

We called about an ad posted in the Autotrader that day, and they said it was available. An hour late when we got there they said it had "just" been sold. After asking further questions they admitted that it had not been on the lot for a couple weeks. They had another ad on Edmunds. When we called on that car they did say that it was no longer available. Yet, over a week later, the ad still appears on Edmunds and Craigslist. Nobody has time to chase after false ads... it's disappointing that reputable Mercedes dealerships still do this.

It was a most pleasant experience to buy our car from this dealer. We were given a great customer service by sales associate Sameer M., who brought us lunch while we were waiting for finance manager. We will recommend any future Benz buyer to definitely visit this dealership and ask for Sameer M.

We just got a 2013 ML 350 SUV from House of Imports, Buena Park, CA. This dealer had the ML with the options and color that we were exactly looking for. No other MB dealers in San Diego, Garden Grove and Long Beach had this ML. So, we were really glad to see this SUV at House of Imports. I was told that the dealership had the largest MB vehicle selection in southern CA. Mr. Ho Y. helped us go through the transaction. He seemed very experienced in the MB vehicle transaction and was also very kind and professional. Mr. Y. gave us very helpful information about maintaining this car such as the pre-paid maintenance package and lease damage insurance program. Although it was after 6pm, the gentleman took the time to explain about many useful and state of art features that the ML 350 has. My wife usually drives this car and really enjoys it. I occasionally drive this luxury SUV and love it, too. I strongly recommend House of Imports for any MB vehicles, and particularly, Mr. Ho Y.

My wife and I were in the dealership on Sunday 7/14 just to look. Right, one thing led to another and we ended up buying a CPO 2011 white E350 Premium 2 Sport from Jason H, you will know him when you see him, all black clothing and black cowboy hat Australian guy. We told him what we liked, a car pulled up, we car took for a spin, wife didn't want to buy today so she asked for a keyless start...guess what, he switched it out to keyless start...okay then we went into the numbers and I checked on the smart phone to get retail pricing and trade-in pricing as a comparision...found this car was lower than the retail pricing so had to ask why, typicaly volume story which makes some sense when you look at the size of the place, so then we asked about financing and wanted 1.99%...got it, then asked for 60 month terms, got it...now getting nervous as we don't have anything they told us they could not do...so where do we go from there...to Finance is what happens in our case. Deal done. Did buy the 2 year extended warrantee on top of the CPO deal and found out that we get 2 free months of payments from MB Financial...we are now awed by them...car buying was never so nice. Jason didn't screw us on anything, all words spoken were action taken...and then just when you don't expect much more service from the sales consultant, Jason H spent about an hours training us on the controls...about 40 minutes more than Acura provided for another car purchase we just did. Car is working out fine, consumer reports calls it a recommended buy, reliabilty scored well so all in all...assuming car doesn't act up, I will be a long term MB customer.

Another great buying experience from Arnold A. Though we could shop around at closer dealers in south Orange County, we always go back to Arnold at House of Imports. I offered what I thought was a fair deal and they accepted...over the phone! No need to spend hours confined to a cubicle with annoying back and forth negotiations. Thanks Arnold as well as the entire sales team, including Tom in finance.

I submitted price quote via online with three different dealerships. I got replied within seconds from Sameer Moosani, internet sales manager along with actual price quote while other dealership just kindly welcome me to their dealer to check out their inventories. I emailed back with more questions and was quickly replied with a list of inventories along with price quote as well. I called Sameer and made appointment to get the car. The wonderful feeling here is the easiness that I felt with Sameer for not being pushy, intimidating that some could expect from a salesman. The rest of the buying process is just so easy and stress-free. I got the car with no pressure sales and under the invoice!!!! YAAAAYYYY!!! I would definitely recommend House of Imports to all out there.

If you want a painless car buying experience do visit the House". Our sales rep was on top of everything he found the car for us before we arrived. He had all the paperwork in motion prior to our arrival. Future vehicles will come from the "House".

I was extremely satisfied with my experience at House of Imports. The salseperson Marcus was very easy to work with, and was not pushy at all. I did not have to go through a long process to purchase the car that I ended up buying with them. I was gone through the features of the car, and the terms of my purchase in easy to understand manner. I would use them again, if I decide to buy another Mercedes.

I had a wonderful experince purchasing my pre-owned Mercedes from House of Import. The sales lady Ronelle F. was the nicest most informative sales person I have dealt with. I love House of Imports pricing since there is no need for going back and forth on the price; what you see id what you pay; simple and easy.

I recently bought a new car from House of Imports. the buying experience was very smooth & painless. my salesperson,Violet N., was very friendly, helpful & knowledgeable, I recommend her & this dealership to all prospective Mercedes buyers.

If you’re looking for a MB, House of Imports is the place to go. I can’t say enough good things about this dealership. For starters, Ho Yi, my salesman, was an absolute a joy to work with. He is so kind, incredibly patient, and is a Fleet Manager who will help you get the best deal on your car. We went on 5 test drives.. make that 6, over 3 visits before making my purchase, and not once did I feel pressured or coerced into buying a car. He is always smiling, and there to help you feel comfortable with every decision you make. Even his assistant was amazing! Also, the Finance Manager, Takeo, took the time to go over every last detail, answered all of my questions, and was so friendly and easy to work with. This was the best car buying experience, ever! I would like to add, my previous purchase was at Southbay MB, which was a total nightmare. I would not purchase a car from them again. House of Imports is the way to go. I couldn't be happier with my purchase. :)

I just wanted to share my recent experience with the House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close attention to the details. I have purchased a vehicle from the House of Imports in the past, resulting in a very good experience. Unfortunately, this last experience proved to be the opposite. The initial test drive and inspection of the vehicle was a good experience. They provided us with a vehicle history report and the clean Carfax. We didn’t initially agree on the selling price, but the sales manager was very courteous and up front with us about pricing. He gave us the trade-in cost of the vehicle and the amount of money the dealer had to incur for repairs (tires, brakes, maintenance, etc). Since we didn’t initially agree on the purchase price, the sales manager offered to call us back in the future when they adjust their selling price if the car does not sell. We agreed and left the dealer satisfied. One week later, we receive a call from the House of Imports. They counter-offered a deal which we accepted. After carefully looking at the vehicle history report and the “supposed” repairs the dealer completed on the vehicle, we requested them to include servicing the supercharger clutch bearing. They could not honor that request as they said they have already incurred over $3500 in repairs and maintenance. One of those maintenance issues included the motor mounts, as well as a brand new battery. Before completing the sale, we also requested the dealer to resolve the warning lamps noted in the dash. It mentioned a bulb/lamp faiure. The dealer said they would take care of the issue. After taking the vehicle home and allowing it to sit in the garage for 2 days before we could add it to the insurance coverage, the car did not start. It required a jump start, not only once, but every time thereafter. Since the car was purchased out of warranty, we took it to a certified independent mechanic. He found out that the battery was never replaced and that the motor mounts were not new. This has been our trusted mechanic for over 20 years, so we knew he was not pulling a fast one on us. We kept those parts to prove that these items were never replaced. We brought it to the attention of the dealer, and they said that the vehicle history report is “For internal use only.” However, they used this report as part of the sales tactics to assure us the vehicle was in great mechanical condition, and as a way of telling us that they had very little margin in turning a profit due to the costs of the maintenance items. This misrepresentation was considered fraudulent, and we should have immediately reported this to the Better Business Bureau, Consumer Reports, Department of Motor Vehicles, etc. However, we gave the House of Imports the opportunity to resolve the issue by reimbursing us for the cost of the repair as well as replacing what we found out to be “aftermarket” high intensity discharge headlights which caused the warning light “failure”. After waiting for the dealer to resolve the issue, they did not get back to us, so we contacted Mercedes Benz of North America and informed them of their fraudulent sales tactics. MBUSA mentioned that each dealer operates independently, but advised us they will make an attempt to resolve the issue. Needless to say, the House of Imports never offered a resolution to the issue. I just wanted to share this experience for those of you considering a purchase at the House of Imports. I’m sure others have had very good experiences with this dealer as we have in the past, but unfortunately our last experience was very disappointing. Our family, my sister, and my brother intend to purchase other MB cars in the future as we have owned about 9 between the three of us families, but never again are we going to purchase from the House of Imports in Buena Park, California.

I would never do business with house of imports again. There was a cash incentive program that was going to end on the end of September, which is today, and in order for me to take advantage of this program, I would have to make the purchase today. House of imports reassured me that they have the car that I want in stock, ready for me to pick up. I confirmed with them several times on the specifics, because if they did not have the exact car that I wanted, I could still obtain that car from another dealer. I confirmed with them several times, because I did not want to risk having to pay almost $2000 more if I could not make the purchase today. They reassured me, asked me for my information to process, provided me with the title and exact amount so I could get the cashier check. We have also scheduled a pick up time for today. Shockingly, they called me about 45 minutes before our scheduled pickup time, and told me that they have sold my car to someone else. They told me that they had "just sold the car to someone else who brings more profit". They said there was "nothing we can do", that they will be unavailable to locate me another car today, and I will just have to make the purchase the next day. I tried to find out what I can do, and the person did not give me a chance to talk, stated "just listen, there is nothing we can do, we waited for you to pick up the car, someone else brings more profit, you were not here, so I just sold the car to someone else", even though we had scheduled the time for me to pick up the car. I asked if there's any possibility for her to get the car with the same package I wanted from another dealer today, and she said she will call me back. No call was ever returned. At the end, I was able to buy the car that I wanted from another dealership tonight, who was professional, treated me with respect, and gave me an even better deal. Advice to anyone who wants to buy a car, do Not even attempt to do business with House of import!!!

After buying my '02 used CKL 320 Cabriolet, I set out to find a local and credible dealership and my first stop was House of Imports. My first impresssion was "this place is more like a fine resort than a car dealership" and in fairness I was treated like a guest from start to finish. Quite pleased with the staff, their service and their pricing. Especially appreciated the courtesy check up. Not 100% sure the fuel and air filters needed changing but the price was close enough to reasonable and now I know they have been replaced relative to future service. Their "A" and "B" plan rates seemed fair as well and the company literature was very impressive and complete.

I don't understand how can Edmunds.com consider House of Imports their top pick. I requested quotes from various dealerships online and I must say that folks at the House of Impors hounded me and told me exactly what I wanted to hear. They defeat and don't understand the concept of internet shopping. After been so detailed and specific on the terms and conditions that I was looking for, and ongoing emails, they still couldn't get it together. They certainly emailed me what I wanted to hear, but things immediately changed once I got there. They back paddled so fast that I will never attempt to do business with them again. They are deceiving and unethical. I realize that miminal schooling is required to become a sales person and eventually climb the coorporate ladder to become part of management. However, these guys need to go back to remedial English 101 (perhaps ESL) and Business Ethics 101. Often times we put down automakers and their poor qualitiy and unappealing designs when it comes to figuring out their drop in sales. However, we must also bring into equation that sometimes the drop in sales has to do with the manner in which inadequate, inferior and uneducated sales representatives, management and dealerships in general conduct themselves establishing a bad experience not just for the dealership, but also for the brand name. I will try my luck this time at BMW!

My warranty was nearly up on my 2004 C-Class. I decided to take my car in to get its Service A completed. I can't recall the service rep's name, however, he realized my car was near the end of its warranty and suggested I leave it to get fully serviced. The service rep brought up the "known" issues with my car and had them fixed eventhough my car was not symptomatic at the time, however it would appear soon. Thanks to the nice service rep at House of Imports, I saved from paying a lot of out of warranty work.

The actual service performed is top notch. The customer service was very poor in my opinion. Here are a few of those notable instances. 1. It was suggested that I replaced my vehicle's model Badge to a higher model. Upon looking my account in the computer, the Service Rep said "Oh, it really is an E500". 2. In the middle of being helped, the service rep turned around and helped another customer with installing a light bulb for her headlight. 3. Everytime, the service reps are constantly trying to push additional services that to me, were unneeded but presented in a way where people could be easily fooled into thinking these are needed services, such as a and A/C filter replacement. 4. The service is extremely overpriced. 5. If your car is not under warranty, and you car was not purchased/leased there, do not go here.