My car broke down in the early morning, and I called Mercedes Roadside Service for assistance. Within 15 minutes, a Mercedes service car showed up. A young serviceman greeted me with a big smile and eagerly assisted me resolve my car problem. He got my car up and running in 15 minutes. During this time, we chat pleasantly, and he explained clearly all of my questions related and non-related to the problem at hand. I am impressed with his attitude and professional service. Thank you, Mike, for a job well done. I am satisfied and appreciative of your courteous service that morning. Stay safe, Mike.

I had the BEST experience at house of imports with Jeff Chung. He was very friendly, respectful, and helpful. He even helped move my baby’s car seat and stroller to my loaner car! The work got done quickly and my car is working perfectly. After receiving the text that my car was done, Mr.Chung had my car ready in the drive thru and I was out of my loaner and in my car quickly and efficiently. Very very HAPPY customer!!!

Kevin, the fine young man who so expertly and courteously helped us purchase our S560 class sedan, provided us with superlative kindness and care. At my age of 85 years, he is the best I have ever experienced. I would certainly go back to House of Imports to purchase an auto.

very kind and fast service. Thank you.

Bill Chow was very helpful in addressing any questions we had and service was performed as promised.

Jeff Chung is the First Class Service Adviser. He is very knowledgeable, honest and professional. I definitely refer people to House of Import for their car maintenance because of Jeff Chung.

Lack of customer swevice

Service was done correctly and promptly. Carwash was not done up to Mercedes Standards and there were spots and dirt marks left everywhere.

Had to take my 2014 GL450 in for repairs due to door sensors malfunction; the service advisor was Jeff Chung. This was the second time I've worked with Jeff, very nice and helpful guy. House of Import has nice facility, modern building, tons of loaner cars available on demand. Will definitely come back here in the future for further vehicle service.

great dealer to shop for new Mercedes, George is a great guy, and very helpful.

Jeff has always been a pleasure to work with and keeps me updated a true professional

I had the most amazing experience at House of Imports. They have the best car salesmen who are genuine and honest. I want to personally thank Alex K. for helping me find the right car and going above and beyond to give me an unforgettable experience. I highly recommend this dealership if you are looking for a Mercedes.

We bought our first Mercedes (a 2017 GLA-250 CPO vehicle) at a dealership in Nevada during the pre-lockdown days in February. We don't need much of an excuse to visit Las Vegas. House of Imports is closest to our home so they got the first shot at our business, the 20,000 mile "B" service. We have no need to look elsewhere so far. The service tech (Bryan) was perfect, and the service was completed well ahead of the promised time.

Alex was beyond excellent to deal with it. He was very humble felt like he wanted to get to know me versus just selling me a car and taking my money. Thank You Alex

My service guy is Adam great persona d very profesional. Excellent service, the runners are very respectfully the most important you get treat it the same if you drive a G- Wagon or 300 the service is identical congratulations keep up the good work.

When I bring my car for service at the House of Imports ,I always experience a good , honest service from Jag Reyatt .

I purchased my Mercedes SL600 from the house of imports for a very specific reason.. Dependability. When I arrived to inspect the car, I was assured that it was gone through, and safe. The first salesman gave me a test drive, then passed me to another sales person. Philip Chis Because my purchase was a used car, it was obvious my priority level immediately dropped. Even though I had cash. I explained to him my work required me to leave town the next day, for two weeks, so I wouldn't have a chance to drive the car. He again reassured me the inspection was complete.. But I only had 5 days to address any issues..but there would be no problems.. When I returned, I took the car for a 400 mile drive, and the suspension lights came on immediately. I called Mr. Chis, he said too bad. He also said that he's only making $100, and won't be doing any more used car sales because it just wasn't worth his time. His next comment was even worse. He said, with the suspension problem, it would be better to just sell the car, with the problem.. To someone else. My next step was his sales manager Claudio. I took the car and spent $400 for my own inspection. Then sent it to Claudio. It was an obvious problem that should have been replaced during the initial inspection. And it was more than obvious it was leaking for an extended period of time. Claudio informed me that house of imports also owned Mercedes in Buena Park and to take the car there. A week later, and $100 worth of Uber rides later I was informed the repairs would cost Me $6,000.. With less than 500 miles driving.. I'm 68 years old.. And this is a serious safety issue with the suspension. This is not the level of service I anticipated, and isn't acceptable on any level. I will not be returning anytime soon. Jim Delucas

I bought a 2017 Benz E300 couple of weeks ago. Overall I had a very poor experience at this dealership. Their customer service at an individual sales person to other senior staff is pathetic. Not at all friendly, zero accountability, poor commitments and misleading information. (Do not want to name the individual and put on spot on a public forum) I am scared to even take my car to them for routine service and maintenance. I would seriously like to speak with the General Manager and relate my experience so that they can bring some positive change amongst their sales staff, service (should he desire). For now I stand by my feedback until I hear from the GM and would say AVOID.

Jeff Chung is very pleasant to work with. Treats you like a family.?

It is a pleasure to go to the House of Imports. Every body there make you feel good with first class service. 5 stars and an applause.

I am disappointed in the service and customer service at the House of Imports. I will no longer bring my vehicle there for service.

Excellent car service. Nice staff. I would recommend this dealer to a friend.

Went in to buy their advertised Fisker Karma. Called the salesperson a few days after visiting the dealership to check on the progress of the deal. Apparently they couldn't get the car to start. "It's currently a lemon from what I've learned today" was the exact quote from the salesperson, who also continued by saying "we are not trying to sell you a lemon. Hence the notification that we are fixing the karma if you really want it." That's sums up my experience in a nutshell. 👎🏾

Very good service. There's a good Korean guy in the service department

Worked with Jane, Jake and Paul to lease a new car and they were fantastic! They were efficient and so helpful! Jane was great at getting my competitive pricing with the model and specs I wanted. Paul went above and beyond and picked up the car from another dealership, then later shipped me my sunglasses that I had forgotten in my old lease. I would recommend them to anyone and will be using their services for my family in the future.

John Kim was very professional, kind, and helpful.

My service associate, Adam, is great. I must say, however, my last trip to the dealership was less than what I expected. I had to bring my car back because during the previous visit the mechanics overfilled my oil. I made an appointment to come back and Adam assured me it should be quick. I guess one man's quick is another's eternity. It took close to two hours. Adam came to me in the waiting area to let me know it was done and suggested I give the team 15 minutes so they can wash my car. I did so. I checked in at the service drive desk and expected they would bring the car right out. Half an hour later and after two encounters with a condescending service counter associate who attempted to explain to me how long it takes to dry a car, I said, that's it, I'm going to talk with Adam. Displaying excellent timing, Adam walked out just as I was ready to see him. He sent a runner to check on my car. The runner drove it out and it was dry all right, like it had been sitting in the sun for 30 minutes. Again, I have no problems with Adam, but the service drive guy (I wish I had his name) apparently has forgotten the basics of customer service. And, I think one should expect a little more from a Mercedes dealership, right?

Great experience! Quick and thorough!

Be aware!! I purchased car from house of import it was used Toyota Prius 3 touring when I saw the car looks clean but when I got home drove for next day I heard wired noise coming out of car front and back. I was very disappointed 😞 I called Robert guy who sell me the car he told me to go to you Toyota Cerritos I went Monday morning nobody really cares after you pay them cash payment. They didn’t fix my car for next 3 days because they try to get money from insurance company. NEVER BUY CAR AUTONATION !!

Professionalism and great service is what I expect to get when I go to House of Imports... and that is what I get every single time. Thank you Jeff Chang !!

it was very clear from the onset that the service advisor (Mr Tiotuico, sp?) was there to do all he could to service my car. He was very respectful, courteous, and kept me well informed about my car. I highly recommend House of Imports, Buena Park.

Hands down this is the best mercedes benz dealership in southern California. They are professional, humble and are willing to work with you on pricing and terms. House of imports is known for welcoming everyone with open arms into the Mercedes benz family. Sam lee in particular is an outstanding individual. He will do his best to get you the price that you want and into the Mercedes benz of your dreams!

Great service. It took exactly the amount of time to complete as estimated. The appointment was easy to schedule. Nice waiting area with TV, WiFi, and most important - Starbucks coffee. Bryan was excellent. Answered all our questions and knows everything about our car. I would not take it anywhere else. Excellent job, thank you.

From the first moment I stepped in the show room I was greeted well. I went to a few different Mercedes Benz dealerships and couldn’t get the deal I wanted. I did haggle but it payed off I got the 2019 E Class I wanted for a price I could afford. Yesterday 12/31/2020 I bought my lease early the financial team got me a great deal explaining different options until I chose what fit my needs. I’ll definitely recommend House of Imports thanks

Great service. Bill Chou is very good consultant.

For a high class dealer, they are not very organized or detail oriented

Purchasing my vehicle at the house of imports was the worst car buying experience I ever had the sales person Steve Rodriguez had no customer service what so ever. They didn’t wash the car they didn’t provide a manual for the car they didn’t provide a second key for the car they gave me a vehicle a that had worn out valves in the tires so when I woke up the following morning two of my tires were on flat and I was driving back to Oakland I drove 600 miles after having a hip replacement surgery and I barely got a bottle of water the sales person was horrible the finance person was a thief and a trickster. I felt like i gad been accosted and that they were trying to financially rape me. they lied to me about the rate they lied and tried to trick me about everything however my bank had sent me everything they they pulled two credit reports while I was sitting there after my deal had already been finalized by my bank I would never ever ever ever purchase a car at Buena Park Mercedes benz House of imports!!!!!!

Service is the greatest. My Service Advisor Adam Taschyan is the best in the West. I Love this guys very professional.

Great service during my first two visits. Friendly, thorough, and not pushy. Kenneth

Easy and friendly buying process. The quality of service our sales person, Nick, was unparalleled compared to any other sales person I have dealt with. Highly recommend Auto Nation for any needs.

Great service and attention to detail and customer needs. I would have given you five stars but the car wash was horrible. Had to go straight to a car wash it was left so bad. No complaints about the service department because they care about their clients. Do not have your car washed after though it’s free. Need to have it waxed and polished

Easy and friendly buying process. The quality of service our sales person, Nick, was unparalleled compared to any other sales person I have dealt with. Highly recommend Auto Nation for any needs.

I always go to Mr. Bill Chow. He takes good care of his clients. He knows which services should be done from those that can be delayed. He gives good discounts too. 👍👍👍

I go Auto Nation at Buena Park for all of my Mercedes services. Repairs are done on time and professionally. This place exceeded my expectations!

I was so impressed with the service and thorough the team was. They searched and retrieved the car I wanted during this limited inventory crisis! Worked out a GRREAT deal. Look for Team Samuel and Jane!

Always a pleasure working with Adam from buena park Mercedes benz!! He is the best of the best! Very straight forward, phenomenal customer service! Always a great experience.

Very friendly and helpful environment. I am very happy with my purchase.

I have been a customer for over 20 years and their maintenance team is professional and willing to answer questions. Shout out to Bill Chow for always doing a great job and communicates clearly and meets the needs of the customer! Thank You!

House Of Imports is awesome. The service and attention you get is perfect, they are knowledgeable and know their product perfectly and treat you like royalty.

Very friendly and helpful environment. I am very happy with my purchase.

Our experience was absolutely awesome. Everyone there was terrific, they know their product and the service could not be better.

Lin Lin was very helpful, located several cars that fit the description I wanted. Friendly and welcoming, also was able to answer all questions about the sales. 10/10 would recommend.

As always service was on time and complete Adam is extremely knows our cars and their history and takes great care to explain the necessary work to be done Wherever Adam goes I will follow

They were very professional and help me with all my needs.

The fleet manager, James Ononui was great and made my experience pleasant. I ‘built’ my GLB250 and placed my order and he kept me informed with its progress. When my car arrived he let me know and the transaction was quick and smooth. Thanks to James, this was without stress. I look forward to working with him in the future.

Awesome service every time I go! Jeff C. is the best!

Honest and fast service! They seem to keep all the protocol of Covid-19, I could feel very safe.

Bill chow and his team did a great job with all my needs. Thank you HOI!

Sam Huang and his team are the best team ever. They helped me for all my cars for the past 15 years. Always provide above and beyond services before and after the sale. Thumbs up 👍👍👍

House of imports in Buena Park offers great customer service. I was happy with the level of attention and service I was given by Chris on my recent visit.

Yo my guy Brian is the champ! Big energy! Solid guy too! Preciate the love and help over at the house in Buena Park 🤙🏽

Being my first time coming to make a purchase to house of Imports was a really good experience. Our sales person was Paul and since the first moment we arrived he received us with a warm welcome. So guys if your looking to make your car purchase don’t look any other place go look for Paul Jovel he will make sure you go home happy and with the car you been wanting.definitely recommending house of important to my friends and family.. don’t forget to ask for Paul in the city of orange 🍊 county 😉

Driving off in a Benz is all fun and roses but when a problem occurs or even if you have to take the time to take vehicle into service, it’s not a ‘happy’ situation and the Service Advisor could make all the difference. Fortunately, I deal with Allan Halina and he IS the BEST Service Advisor I’ve ever dealt with (BMW/Audi/Lexus...the BEST Service Advisor)! He’s very personable, forthcoming, takes the time to explain each issue and responds in a very timely manner. Stellar representation of Mercedes Benz!!!!!!!

My fiancée and I both leased vehicles together and couldn't have been happier with our experience. Lin Lin Ma from Sales took care of us both. She was very responsive and down to earth throughout the whole process. Her team member Jorden was also extremely helpful as we test drove the vehicles. Capone from the leasing team made sure we understood clearly all of the ins and outs of the signing process. I would recommend this fantastic team of individuals - we are 2 happy customers!

I am always hesitant to take my car in for service. I feel like a great service technician is always hard to come by. Being someone who isn't familiar with how cars work mechanically, I am always on edge while receiving vehicle service. I always expect the worst but hope for the best. That being said, let me tell you House of Imports Service Department has exceeded my expectation. Jeff Chung provides a service like no other. Every time I have a concern Jeff immediately provides assistance, not just service assistance but even answering his phone to answer a basic question, "how do I put my back seats down?" Jeff genuinely cares about his clients and this is extremely transparent in the quality of service he provides. This type of service feels obsolete. It's always refreshing and motivating to see a professional enjoy what he is doing! Thanks Jeff for providing such a wonderful experience and I can't wait to do more business with you. I recommend requesting Jeff Chung for any of your service needs. I guarantee you will not be disappointed.

Outstanding work from our sales representative, Paul treated us like family, explaining every detail about the vehicle and deal, making it a smooth transition.

My experience for bing first time customers was super nice.. since the moment we got the the salesman was super nice with us..

Took my car in and Andrew got my car in and out in a timely manner, very helpful, and courteous. Thanks again Andrew P

RYAN ANDERSON AND HIS TEAM ARE THE BEST IN TOWN , I DRIVE ALL THE WAY FROM NEWPORT BEACH TO SERVICE MY CAR THERE , ALISON IS SUPER NICE AND VERY KNOWLEDGEABLE FOR SUCH A YOUNG LADY. THANK YOU ALL !!

Jerome Jackson and Ron Amani were amazing. I expressed to them what I was looking for in a Mercedes. The car of choice was the 2021 GLC coupe 4 Matic. They were able to locate several cars for me to test drive. When I arrived for my test drive. The black GLC coupe with the beige interior was so elegant, it was well presented I fell in love with the car.

Abraham is our sales representative he’s so nice and friendly he’ll make you very comfortable no pressure we arrived by 7pm checked the car that he prepared went to yard saw what we like done deal in an hour

Bought a certified GLE 350 for my wife back in May and will never go back. Salesman spent a total of 15 minutes with us before disappearing. Had to wait for finance to find us about an hour later. Took a few weeks to finalize the deal and when we went to pickup the car no one offered to go over all the options of the car. We had to track someone down. Very little paperwork was provided to us after signing the deal which I thought was weird. When my wife went in for her first service appointment it was a disappointing experience. The service advisor was rude and provided no paperwork once again. The second and last time my wife went for service she was told that we only had the extended warranty and not the prepaid service plan. That’s why they didn’t provide any paperwork. They switched us into the warranty in stead of the prepaid maintenance. We are done with this dealership and the next car and all maintenance will be bought somewhere else.

Sam was on the ball and ready to do what ever it took to make us happy!

Always very easy to drop off and pick up my car. I use House of Imports because I know if there is a problem, they fix it right away. It is so easy to make an appointment, drop off the car, and when it is finished, they wash it and call you in advance and tell you when it will be ready.

Service adviser Allison provided an excellent and expert advise for all the repairs needed for my car at a reasonable price for a dealer. I will always recommend going to her. She’s been my service adviser for over two yeas now. And very grateful for all her assistance.

The repair took longer than expected because they didn?t have the part. In the past the dealer would fill my tank with gas as a courtesy for the inconvenience, not anymore!! Yet other auto brand continue to do it.

Service representative emailed me about my upcoming service requirement and scheduled me for an appointment. Great service and even washed and cleaned the car. Also made a follow up after the service was done.

Abraham was the agent who took care of me. He provided me with great service and every procedure was seamless. Thank you!

Ronelle was very helpful.

Allison was very helpful! Thank you.

Jag in Service is an industry veteran and took care of me and my vehicle to the Max! Coming here moving forward for my ML 350

5 star I recommend good service fix my GLA service writer assist my concern well done

Great dealership in Orange 🍊 county

terrible sales people here. Went to take a look at a vehicle here and instead received some life lesson from a kid who knows nothing about sales. I do not recommend this dealership, go else where and do not waste your time here. Leave the life lessons to your elders and take a sales class.

House of Imports is the best ! Thank you for taking such good care of me and my GLK is smiling

Friendly, professional people. Went looking for a 2019 C300 in Cardinal red and they quickly found one with all the options and packages I was looking for. The price was very good and they offer great APR rates for financing, even better than expected. I was under a little bit of time crunch and they moved the process along quickly. They are a no haggle shop, so it's nice to no they don't play games, what you see if what you get. Recommend if your looking for a Mercedes, give them a try. Update: back for service/maint. I was told it would be much longer than I originally thought, so they offered a lyft ride (free) to my house and came back later to bring me back... Great service!

The House of Imports Service Department is by my account is the best in Orange County. Professional and quality is what matters for this MBZ Service Department. If you own a MBZ and you need service go!

It is my go to service destination. Jeff Chung at the service department is exceptional. Very professional and thorough. Always takes care of all my concerns and keeps me posted on the processes. Highly recommended for servicing your vehicles.

Sam kept me informed and gets everything done in a timely manner.

Good place, get right to the point in negotiations though they could do better in the follow-up

Bryan was excellent. Explained the service that needed to be done very clearly and understandable. Care was ready when promised.

Thanks house of Import for the excellent service you provide. Thanks to my service Rep.Jag Reyatt, always makes me feel welcome and well taken care of. Looking forward for my next service. J Gitonga.

Jag Reyatt was most courteous and helpful. Car was done in a timely manner.

No one took me out and showed me the features of the car. Handed me the key’s and and said good luck. I had to figure it out in the parking lot. Sam was great and accommodating on line but when I got there wind up dealing with someone else.

The best place to go buy a car the sales associate KJ was extremely knowledgeable and courteous don’t waste your time at other Benz dealerships.

Great experience with the sales team. They are responsive and I enjoy every minutes in dealing with them. This is the fourth car I buy from House of import.

Order ahead of time. Schedule for pick up. Sam is greeted us when we arrived. Car is clean and ready . Nice customer service, easy to sign off . Thank you.

My car was delivered in style and I was treated like a king. Thank you House if Imports

I always deal with Adam Taschyan for my car maintenance . He always takes very good care of me and my car concerns. He usually goes out of his way to meet my needs. Thank you Adam .

Service at house of imports was outstanding. Exceeded my expectations on time and quality.

I have supported a North Scottsdale Mercedes Dealer for 25+ years and over $700,000 in vehicles. House of Imports provided pricing and vehicles which changed my mind. I would purchase again!

Received Excellent Customer Service from Kris.

Second time around was better than the first! That's saying alot, the attention to detail, service, and hospitality is unmatched. I'd like to give them 10 stars lol. But seriously John and Billy helped me find my new ride "Monica" or an E 450 AMG night package. It has all the bells and whistles like you'd expect in Mercedes. These guys especially John, showed me what it truly means to own a luxury vehicle. Fun fact they send all their sales team to an extensive Mercedes benz training before they start‼️Overall super happy, and the process was simple and easy.

The car I bought was great, the Salesman was friendly and did a good job. Butt: Traveled from 1000 miles away to drive car home and needed to get on the road in a timely manor. I sent check ahead of time, asked to have paper work done so I could complete and get on the road. Paper work wasn't started, car wasn't ready. They Started the paper work after I arrived and detailed the car after I checked it out. What was to take less than an hour, took over 3 hours to complete. Wasn't impressed with action taken to get this process complete when asked days ahead of time. Then I wanted to transfer my license plate from my old car to my new car. They would not let me do this task, they charged me $285 to license my car when I could transfer the plates for $24 ?? Still don't have this task complete. Then I had to fill out and sign a loan application to get the car that I already paid for?? Please remember I sent a check ahead of time and this practice is for there protection they said?? Never have I had to do this and will not do again.

Chris is always helpful, professional and extremely thorough. I highly recommend House of Imports Service Dept. I have purchased 2 cars from them and service is always top notch! Chris is an asset to your corporation A++++ service!

All I can say is John (Sales) and Billy (finance) are like LeBron and AD‼️They hooked me up with a super deal on my new baby😃 An E450 AMG night package🤯 . The hospitality, and service unheralded. Really appreciate you guys making this process easy and fun. Definitely be back again, after all this is my 2nd Benz both from HOI. Tell em Flash sent you. Thanks again you have my vote😁👍🏼

Bill Chow provided best Customer service many years.

Very good service

It was very good service and very courteous reps. It was done in timely manner. Keep up the good service??

I live in Northern California and I went there just to get a new car because of their customer service and good deals. We pretty much did all the shopping on the phone and my agent Dietrich G. Was amazing and so helpful. He found me what I was looking for and I flew there and next day I had the car. I?m so happy with the deal they gave me! Everything is great about them.

The service I received was commendable. Allan Halina went above expectations to make sure that the service was done quickly and conveniently. I appreciate the fact the my time was respected by providing transport to drop me off and pick me up when the service was completed so I didn't have to wait at the service center.

Excellent service and kindly explains all that i want to know. But i don't want to do this review again. It S too long, too many required questions and annoying

Love the customer service provided, reps are very knowledgeable and friendly

Bad service and irresponsible for the damage.

Kris is my Service consultant and he’s the best. I’ve been so happy to have the best service representatives in the last 2 years I’ve had my vehicle. I took my vehicle to the dealer in my area and was disappointed about their performance. I decided to come back to HOI even though it is far from my house but I knew I would be pleased with my maintenance. Kris made it easier for me with a loaner car. I really appreciate you Kris. Kris is an excellent Service Consultant who is always tentative and takes care of what is needed to keep my vehicle running well. Thank You Kris for your honesty, professionalism and integrity. If I'm going to buy another vehicle in the future HOI is my place. From sales to maintenance. NO PRESSURE! Thank you all for your dedication at HOI.

Great customer service. Services done in a timely manner

Service Advisor Allan Halina made the experience pleasant and trouble-free. He communicated very well and timely, this is why I choose House of Imports over multiple MB service in the area.

Everyone was very sweet and friendly and made my experience here great ...Thank you

All my trips to the dealer have been great. Service writer Adam T. Has been amazing, each time I’ve been there he has taken care of me. Always keeping me up to date on my repairs great at returning my phone calls, always friendly and helpful with anything I need. Thank You Adam for all your help!

Always happy about his detail service for me

The service department is a JV operation compared to fletcher jones and Penske etc. The service advisors are terrible with communication. They made it impossible to get a loaner I was out of a car for three days. I like the Benz but I’m not getting it serviced at house of imports .

I love Jeff Ching in the service department, because of his magnificent customer service, I will continue to be a loyal customer.

Awesome place to sell car. Please ask for Ms. Amy Kassell

Great Service Department! Adam has been doing a great job helping us and solving any issue since 2008.

We’ve been shopping a car for a month and we finally found it here at House of Imports. Thanks to Ms Ashley Villaruel for helping us find the car and specs that we’ve been looking for. She was very helpful, efficient and professional and made our car buying experience easy and stress free. Also, we want to thank Mr. Capone for giving us an excellent deal, he was not pushy at all. We closed the deal without any pressure. If we are to buy a car again in the future, will definitely buy again at this dealership!

Service: 10 out of 10 with Jeff Chung! Overall Dealership: 7 out of 10 My vehicle is the third Benz from the House of Imports BP in our household. I had some issues and miscommunication during the purchasing process. Returned for service and hands down, received nothing but supreme customer service and respect from Jeff Chung and his colleagues. Which has restored my faith in this dealership.

I brought my girlfriend's Mercedes in for a recall and some extended warranty repair service advisor told me that I was not getting a rental because I wasn't spending $3000 at there dealership I find that very unprofessional ..... The service manager later on called me an I felt like I was on a pointless call you were not trying to remedy my situation. But instead justify the reason why I wasnt getting a rental for recall work...

Kris Sharma my service advisor is the best of the best. Knowledgeable, professional and a very customer oriented service person.

Great experience, Bryan the service advisor was very helpful and friendly...thank you for all of you.

Kris in service was great as usual! He makes sure you get red carpet service! This is the best place to go for service everyone is so nice.

Took my car in for what I thought was an engine issue. Turns out that it was a transmission mount issue- which was covered under warranty. Kris was my advisor and walked me through the entire process from drop-off to pick-up. The whole experience was painless, and even though there was not a loaner car for me to borrow, House of Imports put me in an Enterprise rental- for which I was thankful! Overall experience was great!

Very satisfied with service and follow up from my service representative, good check in and check out service.

No pressure sales. Amy was my salesperson and was very knowledgeable.

Jeff Chung : service department

Friendly and good service

This is my 5th Mercedes Benz and as always the service was superb.

They are there to help you and the guys at the parts dept are very nice and funny keep up the good work

Capone provided a flawless transaction and made the experience very smooth.

I had an amazing experience at House of Imports! Everyone was warm and welcoming. Stephen was my car salesman, he helped me get my dream car with a low interest rate, with my credit score only being fair. Capone is the finance manager he helped seal the deal, he was very nice and down to earth, he also threw in an extra discount that completely wowed me! If your looking for a luxury car with a great deal House of imports is your place!

Simson Chen been very helpful , friendly! Thanks again!

Stan is the best. Ask for him. He called me after I saw a add in FB. Same day I did test drive. Not a pushy one. Reasonable and very friendly. He made it happen day after. Smooth and easy purchase.

I had my 2012 E350 for less than a year when I encountered a flat tire almost 100 miles from home. When I pulled into a tire shop, they couldn't find the tire lock key, it was missing. I hadn't established a mechanic/repair shop yet, but remembered seeing House of Imports, Buena Park near my home. I chose to have the car towed to them and rented a car to drive home. As soon as my car reached them, they called me saying they had run a diagnostic, found a few things wrong, discussed with me the options available. Professional, convenient, impeccable service. The car is back with new tires, running like a brand new vehicle. Thank you Jeff Chung and the House of Imports service team for making a scary disaster into a smooth calming experience.

Thanks so much 🙏 excelent costumer services karon Johnson and thanks again To help me to get my dream car you’re amazing person

Great customer service and very professional. Thank you!

great place, great help from sales representative

Great service, the service advisor Bill Chow always helpful 👍👍

Service were great. Andrew was courteous and was able to cover other people?s shortcomings.

Look for JEFF CHUNG! He is EXCELLENT! He is very professional and will surely take care of your car. Great customer service. You can trust him, he is very honest. Be sure to look for him!

I always go to House of Imports, Nick Salama has been helping me for years. He is patient, knowledgeable and a great person.

Great dealership for precise troubleshooting and customer satisfaction. Excellent service representative (Jim) as well as professional service mechanics.

Excellent service and best deal in town. highly recommended

Had a very bad customer service experience with service supervisor: Craig Tom. I borrowed one of his employees to take my Mercedes 550 to my house, my guess was from 3-4 miles to my house, unfortunately it was 6 miles away, who is going to know the exact mile distance to your house. He was waiting for me to stick his head to my car and scream at my face loud. I felt that he was about to attack me that is when I told him : I am calling the police and slammed my passenger door. He kept yelling at me so loud like he was under drugs. I do not want this experience happen to any valuable customer. When I think about Mercedes I think about quality cars and quality customer service and employee's. Not like a car dealer on harbor Blvd in Anaheim. Please something has to be done and not let this happening. My company has Mercedes cars, my family and neighbors. Everyone knows about this terrible customer service experience that happened to me at House of Imports at Buena Park.

Received excellent service from start to finish. Andrew kept me informed and up to date on what was going on with my car. Fortunately my warranty covered it which was awesome! Very professional customer service. I feel very comfortable returning if and when needed.

I would like to commend the help of Ms. Susan Beck regarding my MBFS concern with the contract, She is very detailed on our concern and very helpful to us, of course not to forget Cesar Gallegos the SR and Steve the asst SR, thank you much appreciated!

Fast, honest and friendly service. Andrew, my service manager, was in constant communication with me. I appreciated the fact that I wasn’t urged to get unnecessary work done on my GLS but was provided information on what might need to be addressed on my next service. It’s been a great experience from purchase to getting my car serviced here. I will definitely continue to do business with them moving forward. Although I’m still waiting for my free Mercedes hat from my salesperson 😂

Always a good experience with Jag, my service representative.

Good service as always. Special thanks to Simon Chen !!

Apparently when you pull into the service department they only approach and provide service to certain people. Watches them assist everyone else but me and after waiting 10 minute I approached someone who only showed me where all the service providers sit & I had to locate on my own the person I had an appointment with. Meanwhile they continued providing personalized service to certain people. Sit outside not in the lounge there are maskless people coughing and seemingly no big deal.

Kris Sharma quickly diagnosed the problem and the technician generated an effective repair.

My cars service was handled very professionally and timely!

VERY poor communications. Sales associate went AWOL on me and the remainder of the staff simply forwards my calls to his voicemail. 4 days later and still no return call. Service department does the same. Cannot be bothered to answer additional questions regarding service scheduling or completion timing. Just plain lousy customer service after they get your dime.

Don't bother trying to get anyone to answer their phone, or call you back in a timely fashion. Staff won't answer the phone.... they just see your caller ID and continue route you to a voicemail. VERY poor customer communications. Makes me want to return the car.

Our dealer experience was good. We were not shown how to use the many features of the car. We were not told that the owners manual is located on the cars computer. We purchased prepaid services and other warranties, to date we still have not received anything to explain what is included and were not explained to at purchase time.

Amazing service from beginning to the end. My serviced adviser Brian was just incredible in communicating with me on what's going on and from scheduling to follow up, he was just awesome! Never had a recall/dealership visit be this smooth! Thank you!

Fast and easy service! Got car back same day..best service !

Big thanks to Salesperson Dietrich Gumbrecht and CFS Omar AlQudah for making my dream comes true in getting my dream car. I had a great experience dealing with them. Excellent service in professional manner. I highly recommend dealing with them.

Easy appointment process, good service and also sanitized the car.

Stan is awesome! Walked me through the buying process and didn't waste my time. I was almost positive I was going to complete my Benz deal at Signal Hill, but Stan was sure he could beat their numbers...AND he did! I was "just looking" and ended up driving off that evening!! Lol!

Hi! Thank you Mercedes for the great service ever! And I want to thank Mr jack for for being very professional at his Job, his good enough to let his customer leave house of imports Very satisfied and happy with the great service he gave to us Thank you Jack because you made us feel that the house of imports is our home , Since 10 years ago I purchased 5 cars from the house of imports Buena Park and still getting the same great service Ever from Mr Jack Made me Drive my car and feel very secure and safe . Thank you House of imports for caring about your customers and always putting them in a good hands ??

It is good for overall but waiting time was too long. If waiting time is longer than a couple of hours, dealer should loan a car.

Great customer service from Allison Enciso in the Service Department. This is the service I was hoping to get when purchasing a Mercedes. Glad I did.

Very rude and unprofessional salesman named Alex. We told him we were coming up from 40 miles away to see a specific car and when we got there it was so dirty we could barley tell the color. I asked him why it wasn’t washed and he told me I could go to Home Depot and clean it. Total jerk, interrupted when we asked questions, we left to purchase somewhere else. Sad.

It was the WORST customer service experience. Delays closing the deal, lack of knowledge of vehicle purchased a JAGUAR. That was the first mistake purchasing another brand vehicle from a outside dealership. When issue was brought to Sales managers attention JANE. It was not the DEALERSHIPS obligation to have all that's necessary for the vehicle.. Long story short DONT PURCHASE anything other Mercedes from this location you will be disappointed!!!! I received response from General Manager with generic message to contact him 5 days after the fact.. I called left a voice message.. AWAITING his return call

Accommodating personnels. Courtesy is practiced. Honesty is observed. Wholesome attitude towards their clients. Thanks

Always in n out , and my car is always A1 when i leave this place washed and serviced ?

Great service from the sales team and the finance team, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID and since I’m located in Florida I needed to buy my car completely online without the opportunity to see my SUV in person as it was available in California. The process was smooth and always in open communication with my sales representative. The overall finance process was smooth and professional as well. However, since the car I bought has a wrap and the wrap was damaged it was a lengthy time to get it fixed by the dealer and then a lengthy time to get the car transported to Florida. When the car finally arrived in Miami I realized it had a small dent on the back of my SUV’s roof, so I now need to deal with the fixing of it at the MB AutoNation dealer in Miami. When the car arrived to Miami my Florida registration and license plates were not yet completed by the third party company the dealer used, so this process took me almost a week and a half for completion. Again the overall communication and service was great, but the overall time for completion of the process (I received my car almost four weeks later since the date I made the wire payment) was not what I expected, specially when you are buying a $150k SUV. Anyway I’m happy with my car and I hope the dent on the roof is an easy fix, which was promised to be paid by the dealer.

Initially, Gio helped me get my advisor! I come to this dealership because of the convenience of how close it is to home but he knows a lot more than some sales advisors above him and does not make you feel like you’re an idiot like some advisors do. KRIS SHARMA is amazing! I had the pleasure to switch sales advisors to him after horrible experiences with others which won’t be named. But thank you Kris and Gio! Dynamic duo! Five stars on the service. -1 star because of how long of a wait you must go through just for a tire repair. :(

Very good

Great service from the sales team and the finance team helping me for the financing process of my purchase, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID I needed to buy my car completely online without the opportunity to see my SUV in person, as this car was only available in California and Im based in Miami. The process was smooth and always in open communication with my sales representative. The overall financing process was smooth and professional as well. However, since the SUV I bought has a wrap and unfortunately it had a minor damage, it was a lengthy time to get it fixed and then a lengthy time to finally get the car transported from California to Florida. When my SUV finally arrived in Miami I realized that it had a dent on the back of my SUV's roof, so I now need to deal with the fixing of this damage at the MB dealer in Miami that is part of the AutoNation family. Also, when my SUV arrived Miami my Florida registration and license plates were not ready or completed by the third party company the dealer used, so this process took me almost a week and half after I finally received the car. Again, the overall communication and service was great, but the overall time for completion of the purchase process (it took me almost 4 weeks to get my car after the date I made the down payment) was not what I expected, specially when you are buying an almost $150k SUV. Anyway, I'm happy with my SUV and I hope the roof damage is an easy fix, which fortunately was promised to be paid by the dealer.

I bought a car remotely from Connecticut. The process was super easy and all costs were completely transparent. Very happy!

Top Mercedes benz dealer in southern California... I have bought 2 cars from them and both times they were great...

Best dealership to buy a car and service. Nice Facility, good and helpful people to work with.

Fair, friendly, efficient. Nice way to buy a car

House of deceiving and scam would fit more!!!! I was deceived by the other contract. Recently I bought an 2017 E300, the car has a total of 34,000 + tax to 38,000, so I only pay $ 370 per month. But the manager said I need to buy the company's warranty including car warranty, oil change, and tire change. in short, I just need to use it. If there is any problem, they will take care. At that time there was an interpreter following me, when I returned to pick up the money for down payment, the interpreter was not with me, so the manager instructed me to sign the contract. I did not know English, so I ended up paying $ 400 every month without any warranty for the oil changes. From the beginning they said differently, but when signing a contract, I signed another because I didn't know English so I was deceived by them. When I came back to the complaint, they pushed the responsibility away and in the end no one came to resolve it for me.

We took our car in without an appointment but Mercedes Benz warranties and recalls were identified and the majority of the issues were taken care of at no cost. We dropped it off Monday and got it back Friday. The recall was not completed and a small issue with wiper pump mentioned was not addressed. Satisfied and will go back but recommend an appointment.

Nick in sales and Andrew in service made this purchase a great experience for me. They addressed the minor issues I had with the car and provided a loaner Mercedes for my use while working on it. My next vehicle purchase will be at House of Imports.

Erwin and Stephen were awesome to work with. True pros!

They are friendly, professional, and meet their commitments

Since we are a long time customer of Nick Salama our transaction is always a pleasant one. He knows what we want and we trust him to make our trip worthwhile. He is honest and really tries his best to give us the car we want in the price we want. This is the reason why we keep doing business with him. He put us in our 3rd MB car very recently. Thank you Nick! Great Job and see you again!

Yes, the service was great! I was able to get service done on the sameday I called. I will try to avoid Saturday next time since it took longer than I anticipated.

Great Place when i arrived greeted nicely - Transaction went smoothly drove of with my Amazing car.

Buena Park at House of Imports, Jeff Chung has been extremely helpful every time I go and need assistance. Nothing but top notch service and very diligent with his work ethic. Jeff has been helping me for years and I wouldn’t want to see anyone else but him. He always makes sure the job is done and very respectful!

The staff were excellent and well informed and they gave me a great deal of comfort.

Prompt service, pleasant workers, service agent Bryant great!

Had a terrible experience bringing my car in for a manufacture defect, I had informed the service advisor about the problem during a complementary car wash, and he asked me to come in on another day, when I arrived the next day he sent me home saying the part needs to be ordered (waste of time). 3 weeks later brought the car in, I get a call that the car was damaged during the process. (My AMG is only 3 months old, and already have to go to a body shop) when the service advisor was confronted he is very rude to me and my wife and keeps saying ?everyone there are professional and knows what they are doing...? um ok sure... The only good experience I had was talking to the service manager Mr Craig , who listened took our complaints to heart. For a rental, i was given a malibu..., I mean I brought in an GLc 63 amg, only after talking to the service manager was I upgraded to an E class. But to date it was my worst experience in a mercedes benz dealership.

The Sales Lin Lin is very Helpful and Very proffesional

Bill is the most experienced service adviser. Service is quick and efficient. I really enjoy the service at House of Import.

Service was fast and well done

Jag was such a delight to work with. I would like to have maintenance with him each and everytime. He was very polite and pleasant. I really like his professionalism. he is an asset to your dealer

Pleasant car buying experience! Very good customer service, well explained all my concerns.

Josephine was the representative who helped to get the car we wanted. She was very professional and efficient and provided good suggestion for what we need.

This dealership is clean and the staff are friendly and knowledgeable. My first visit for my car service. Bryan Hoffrichter made me feel at home. He is very friendly and took care of my business in a very reasonable time. Thank you Bryan.

My experience with the House of Imports and the staff in the service department is always pleasant. A no hassle process, they always listen to my concerns and are always willing to accommodate. A big shout out to Alison in the service department, thank you so much for going above and beyond.

Terrible customer service. Service department needs some serious training. We were a loyal customer and purchased 6 cars from here but after our recent experience, we will be taking our business somewhere else. I'm only giving it a star because this will not accept a 0 star.

Excellent friendly staff less time to ✅ service

As always, service provided and professionalism of the service writer were outstanding.

Been coming here for years to service my vehicle and the service has always been impeccable! Highly recommend and wouldn't go anywhere else.

Not acceptable! Took my car for a factory recall repair. The rep told they close at 5 and last pick up is at 4:30 I start calling at 4 pm left numerous message the rep never called back until the last minute 4/47 pm so I have rush to the shop. Rep have no time to show me what?s done. So when I got home I checked and NOPE it?s not working Properly.

“Superb” service with “Excellent” customer service. I’ve been working with House of Imports for years with my MB buying and servicing the vehicles. Special thanks to House of Imports Service Advisor Simon Chan and Service Director Bryan for giving our family with excellent service and extra care each time when we take our vehicles in for service. Thank you everyone at House of Imports Service department.

A satisfied customer of house of imports for 13 + years

Great customer service at service dept.. thanks to Ryan

Ronelle, the sales rep provided excellent service from beginning to end. It had been over 14 years since my last purchase so I was somewhat nervous but the time, care and service Ronelle provided allowed the entire process to go by smoothly. She definitely provided the highest level of quality service. Since purchasing the vehicle, she continue to reach out to answer any questions I may have. Very impressive!!!

From the moment we came in to House of Imports in Buena Park, we were greeted with great customer service. Afterwards our sales rep Iman took us out on test drive and gave us all the details on safety features which is what mattered most.

Purchased my first mercedes here and Ron was so awesome to work with! They accepted my walk in and he showed me the cars that best fit the description I wanted! Thanks so much house of imports. Only thing that was missing was a big bow on my purchase lol

Great people to deal with especially Mr Nick Salama and Mr Sal Sultan

Service consultant are very knowledgeable and helpful .

Excellent service from Lin Lin Ma and Justin 👍👍

I’m not satisfied with my last visit they actually forgot my car and kept it there for five days, I decided not to buy anymore Mercedes, in fact I got rid of my 2015 CLA 250 and trade it for an American made car, I still got one Mercedes and I’ll keep it for awhile.

Excellent service from sales to service department.

Got my 3rd Mercedes last week. Ho Sung Bang is my favorite sales person. He sincerely got me the best deal for all 3 Mercedes. Buying process was simple and easy since I had negotiated deal before I visit House of Imports Buena Park. I was really appreciated by their service and sincere ess for the deal. I am so happy with my new S-Class. As you visit this dealership, ask for Ho Sung Bang. He will save you Big Bang!!

This is second time they damaged my car when i brought my car in for service, crashed on the rear near bumper. The service manager name Craig Tom was very rude, he did not want to fix my car because the argument! This is very bad manner for service manager. I had evident that showed my car was damaged by the service, also the financial manager was there and he saw the damage. It seems like people at House of Import does not care about the customer and does not want to take the responsibility. The bottom line the service manager Craig Tom was rude, he is not deserve to be a manager, he does not care customer concerns. I would not come to this dealer again, and i would not recommend anyone to come to this dealer to buy car or service.

This is my second time the service department at House of Import damage my car when I bought it in for service. The first time they made some scratch on the drive door and they fixed the damage. The second time I bought it in for the service on 9/29/2020 they scratch my car again on the right rear side bumper. I specifically told the service rep named Allan that please do not damage my car again, and he said will make sure to take car of my car. but it turn out they did it again. I talked to service manager named Craig Tom and he was very rude, after some arguments and he refused to fix my car because of my argument with poor service, event the financial manager Sllamniku was there witness the damage and he did not want to get involved. I think this service manager does not want to take responsibility and does not know how to service the customers. Please be aware of buying car and do service at House of Import, I would not recommend anyone to buy the car or service at this dealer! Be aware of extended guarantee purchase, they will try to lure you into buying the guarantee. It's a trap, don't waste your money

First of all, we have collision sensors replaced due to minor front bump but unfortunately the dent or bumper was exactly where the collision sensor is. We brought our car at House of import and it was fixed. After, we had fixed the collision came on again. To make the story short, we made an appointment yesterday. We Arrived @9am and we were told by our advisor that he let us know. We told him, we will be waiting at their lounge. Of course as a customer, we expect for our advisor to update us what's the diagnosis within at least 1-2 hrs. However, after several hours and patiently waiting, No update after 4 hours, not until my husband followed up. Jag Rejatt, the advisor knows we are waiting. Jag said, he was waiting an update from the technician but he was out to lunch! I said to my husband, it was 4 hours no diagnosis yet! What’s going on! I approached the customer care outside, he went in and approached the advisor including the manager. The customer care person told us to wait and he will come to us! The customer care did a wonderful job because he followed Up Jag 3 times. We were waiting, and jag never came out to talk to us not until my husband went in to his office! This is after another 1hr waiting! This is most lousiest customer service of an advisor we ever had! The worse part, he has an attitude! Never, in a place like this we allegedly been accused of something that he doesn't have any proof! He needs training badly! The manager, Craig was wonderful enough, he took care the situation. He gave us loaner car because our car will not be fix due to time constraints. Our wasted time in morning was fruitless due to one person inefficiency. This is our last time we bring our car to this dealership! My husband brought his car to this place bec it's closer to his work. Craig is great but the service overall is incomparable at Arcadia Mercedes.

The best in customer service.

I would recommend to buy their luxury cars from house of imports Buena Park, very helpful sales staff special mention to Cesar and The financial officer Sam. Also my first service was awesome with the service consultant Andrew and the staffs kudos to all of you!

My sales representative was excellent and very patient. The Finance Department needs to be more upfront and clear with the process.

I took my car for sun roof recall came out with my head lianer falling apart on my way home almost causing me to crash on the fwy from the headliner particulets falling into my eyes worst experience and now the general manager won't return my call in this matter

Alan is a fantastic service advisor. The atmosphere is nice. Fast, friendly and everyone is helpful. And they cleaned 2700 miles worth of bugs off my baby like it was nothing. I am always happy with the service at House of Imports.

Bill Chow is probably the rudest, most pompous, dishonest, unscrupulous, and snide service advisor I’ve ever met! He made a misrepresentation about the type of service I was getting for my car and falsely claimed that service B “did NOT include brake fluid replacement.” I ended up talking with one of the managers who confirmed that I was entitled to getting the FULL B service including the brake fluid replacement. Bill Chow had an absolutely terrible, condescending attitude. The guy obviously despises his job! He went to great lengths to intentionally falsify my email to prevent me from giving him a bad survey rating that he MOST definitely deserved! Without question, he should be FIRED immediately! The fact that he still has his job says a lot about House of Imports! Whether it’s for service or sales, my advice is to RUN AWAY from this dealer!

fabulous, Jim ONONUI was great. dealing with him was a great experience. friendly , professional in his knowledge.

If you want to buy or lease a Mercedes-Benz go to house of imports and ask for Alex Kraenkel. He is very knowledgeable and responds to any questions you may have.in a timely manner. If you want to get the best price and deal with a professional sales person that is honest and cares about making sure you are completely satisfied with your experience, look no more, ask for Alex Kraenkel at house of imports in Buena Park. He can help you online or in person.

My family and I have been buying/leasing cars from house of imports for over 20 years now. Sam and his team are always professional, efficient, trustworthy. I would strongly recommend their services to everyone.

House of Imports went over and beyond for me. Part work was a breeze and car was beautifully prepared.

This was the worst buying experience of my life. I purchased a vehicle in January and was sent home without any official license plates, assured they would arrive once the paperwork was settled. It is currently July 20, 2020 and I purchased the vehicle in the beginning of January. I STILL DO NOT HAVE PLATES FROM THIS DEALER. Once the sale was completed, they offered the bare minimum amount of support and refused to return or answer my calls. I received several tickets from police officers due to not having the correct license plate displayed, even though the agents at this dealership assured me multiple times that everything was street legal. It was not my responsibility as a first time car buyer to have all of my paperwork in 100% ready-to-go condition. It is, however, the responsibility of the dealer to make sure the paperwork is 100% before they swipe your credit card to complete the purchase. This dealership completed the purchase knowing that my paperwork was not correct, and then held me hostage for the next 6 months as I could not even use the vehicle I just purchased. Truly awful, I don't know who manages this place but they should honestly be ashamed.

I had to wait 4.5 hours for the installment of 4 tires, they need more employees for the demand of services.

Good service and excellent employees

Horrible customer service! They have the shoddiest individuals working in their sales department who will try to rip you off. They will sell you a car with mechanical issues and refuse to return your calls when you're inquiring about those issues. Will never buy from this dealership and would advise others to reconsider and go somewhere else!

Quick and hassle free service on new mercedes lease. Would buy again and recommend to others in the area for all cars used, new, or lease.

It was a very professional service I’m really appreciate it

Buying from Mercedes of Buena Park, was a greag experience. Everyone were very polite and they helped me get my payments to where I wanted them to be. I would highly recommend this dealership if your looking to get your self a Mercedes at a great price!

Great service and facilities. Personnel on loan processing were very professional and sensitive. I will recommend. Thanks

friendly sales person, experienced , helpful, efficient.

This has been such an easy experience buying a car. It was super easy and painless and house of imports was so professional and nice. They were really knowledgeable and their service was also superb. I have been to other dealerships and the experience was dreadful but I?m glad that I went to House of imports because they really took care of me.

Mr. Bang?s professionalism to get me the right car was beyond satisfaction. I really like the car he recommended and am enjoying it now.

Ron was a great sales man a very nice MB dealer.

Danny Lee, the service advisor, is pleasant, helpful and knowledgeable.

The entire team at House of Imports is awesome, a super thanks for a wonderful buying experience. One of the biggest purchases in my life when I bought a 2020 GTR Coupe! You guys made is easy, fun and a experience my family will never forget, thank you House of Imports!

Great Mercedes deals. Come down and find out for yourself

Great customer service Jag was awesome 😊thank you

It was an amazing car buying experience. My sales rep. Amy did an exceptional job explaining everything in detail.

I recently bought my car from the House of Imports. I couldn't be happier with my new car. The sales rep Michael was amazing, patient and kind. The sales manager Sal was awesome and the finance rep Billy gave me an unbeatable rate. Thank you for a positive experience and a beautiful car.

I would highly recommend AutoNation if your purchasing a vehicle or for servicing or repair.s. They have always been very professional and pleasant to deal with. My car has always been done on time. If I had any charges they were what I was told they would be and I have always been given a Mercedes loaner car when I needed one! I have always been a very happy and satisfied customer!

Paul Joven made my purchase of a Mercedes E350 a great experience. House of Imports deals with their clients in a straight forward manner. They offer deals that beat the competition, hands down. Buy here with confidence. My nephew is in the market for an E63 AMG. I'm going to tell him to shop here first.

my service advisor Danny is very helpful & polite. He shows strong willingness to solve the problem.

I recently just purchased a 2020 GLB from House of Imports. I cannot even begin to say how happy I am with not only the service that was provided but also my sales representative Paul Jovel. He made it extremely easy and was so patient with me. I told him exactly what I wanted and he had the car at the dealership the next day. He really listened to exactly what I wanted and made it happen. I will be referring anyone looking for a Mercedes over to Paul and highly recommend him.

Due to the situation we are all inIt was a first for me buying a car like this, all through phone and internet. We knew what car we wanted and the salesman, Brooks Coleman, made it all happen that it was even delivered to my doorstep! Thanks again!

two bright lights in front still not working and I need to take back.

Thank you to Allison Enciso and Ryan Anderson in the service department for taking care of their customers! Highly recommend House of Imports Mercedes Benz service department.

Caesar and Jake are the best! I will recommend them to anyone looking to buy a new or used car from House of Imports Mercedes Benz

Arrived very quickly and resolved the problem quickly then gave further information about the questions I had regarding how to operate another function

The service department at House of Imports in Buena Park sets the standard for warmth and sincerity in the auto business. My valuable time and wallet are always treated with respect and I have never felt the need to have unnecessary repairs made to my car.

Best customer services, best deal in Southern California

If I could give this dealership 0 stars I would. Took my vehicle to them over a year ago for a mechanical issue I was having that was covered under my warranty. The service technicians blew up my engine. They were supposed to fix it and I have had nothing but problems with the vehicle ever since to make a very long story short and here I am again with a catastrophic engine failure and supposedly they're redoing the job they did a year ago. Now they won't even answer any of my emails about my car. I do not trust the car and as a mother of two young children this is unacceptable!! The GM won't answer my emails nor will service! They had me car for almost 5 months last year and now here we are again!!! DO NOT ALLOW HOI TO SERVICE YOUR MB!!!!!

My sales person is outstanding! I keep going back to him, this is the fifth car I buy from him. I just can't say enough, he thinks off everything to make me happy.

The service advisor, Kris , correctly diagnosed the "Clock going backwards then resetting itself to the correct time" problem.It was a instrument battery issue which was promptly remedied under the Warranty. All service personnel were prompt, factual, and knowledgeable. Thanks for the great service. I have two complaints which appear to be design issues: 1. Squeaky brakes when backing up ever since I bought the car. 2.Driver side lower plastic seat cover keeps popping out. A luxury car shouldn't have this problem.

Good customer service and was fast service .and closes one to me

Jae provided excellent service. He explained what needs to be done and was thorough in asking questions about my concerns with the car., He even provided transportation to take me home instead of waiting in for the service to be completed and transportation to pick me up. I would highly recommend this service center.

Was the best experience no pressure ever!! They got me a lower rate then my credit union. Thank you Mike Medina!!

I got roadside service immediately when I locked my keys in the trunk of my car on that terrible rainy day.

Great buying experience. The staff was courteous and professional.

Jag is my customer service rep. He is always very profession, and listens to the concerns I have with my vehicle. The repairs however, are not up to the standards that AutoNation advertise in their mission statement from the CEO that brought HomeDepot beyond industry standards!! My radiator was replaced 2 1/2 months ago, and here it is March 17, 2020 my radiator cap had to be replaced!!?? They've got to get better with repairs...I've had to comeback too often!!!

I bought an E 550 from House of Imports in Buena Vista Ca and was very happy with the customer service. They made the process simple and gave me a great deal on my trade-in. The facility and inventory is impressive as well.

Alex and Nick are the best! Very patient and helpful in finding me the car I was happy with. Couldn?t ask for a better experience. Thank you!

My experience with Auto Nation was easy and smooth which is perfect.

The service coordinator, Jeff was very professional, friendly and knowledgeable

Besides being nearby and the place where I bought my car, they are really great to work with and my service advisor, Simon Chen is a rockstar.Highly recumbent this place.

House of imports is highly recommendable . Their excellent service is greatly appreciated. I say that because they really pay attention even on small details on the car. Outstanding service and I’m very much well satisfied with my car. My car is already 5 years old and no worries at all. That’s the reason why 3 of my daughters are also driving Mercedes. Thank you for service well done.

Great customer service. They have nothing but the best in cars. I took my car to get it service and Mario was very helpful in explaining what my car needed. I was very satisfied!

Great , no hassle problems thus far. Car was delivered and on time clean. Great Dealership with Top

Great and prompt service , I appreciate the coffee would also like cookies

Great service. Kept me in the loop.

Excellent service. The manager, Mr. Tom, has been especially kind and helpful.

Been with Mercedes for 24+ years - best dealer ever! Sam team (Hwang) Lin Lin, Paul, and Justin are exceptional. HOUSE OF IMPORTS is the PLACE to go!!!!

very professional customer service from my experience and A1 work on my vehicle . Never experienced over assessment of vehicle as for price gauging like others attempt to do.

It was my first time purchasing from house of imports and I'm completely satisfied with my purchase. Danny, the salesman, was really nice and professional. I will come back to house of imports for my next purchase as well.

Truly great purchase experience. We were able to in/out dealer within an hour, that was exceptional!! No hard pressure from financing department, we probably finished our paperwork less than 10 mins. Definitely contact Alex and Jalanbo next time for a new purchase/lease. Great team. More business to follow!!

Mario Santana, service advisor, is great. Service day went without a hitch, everything good. Thanks Mario!

I was shopping for a new car and I had a few models in mind. I was so overwhelmed with all the options that were available at this location, but Nick helped me find exactly what I wanted. Thanks so much to Nick and Billy for making my experience at House of Imports in Buena Park magnificent.

Paul did an excellent job of taking me through all the features of the new car. Super helpful overall.

The best treatment here! Alison from the service department is so friendly and caring...reliable and relatable. My car was taken care of by the best... I will come here when it's time for a trade in !! Or! should have kept the loaner ! LOL!

Very good customer service and everything. I appreciate the friendly people I associated with.

One of my best buying experiences with such a superb customer service and financial options. I will definitely recommend to everybody to come and experience this place Thank you

clean and good service. they have a lot of inventory. this was my 3rd. I would come back for the 4th.

Everyone was very friendly and making sure I was taken care of.. Thanks to all for answering my questions.

One of my best buying experiences with such a superb customer service and financial options. I will definitely recommend to everybody to come and experience this place Thank you

Simon Chen is knowledgeable in every details of car service. He has a very pleasant attitude and a top notch customer relations.

I love my new MB which has all the features I want. Because it is a new model, it may has some glitches happened once a while. For example, show the message said the A-Service is due which is not; the door handle can't lock the car... Over all I am a happy driver with this A-Class MB.

Service advisor, Jag Reyatt did an outstanding job!

Best service anywhere. Adam the advisor is tops. This is the man to call for MB service.

My car got serviced by House of import in Buena Park, Extremely good,

This dealer has a good prices and excellent customer services.

As usual, the people are very friendly and service oriented from the minute you arrive to the time you leave. Customer care is way beyond expectations. I have been bringing all my cars there since 1999.

When i was contacted about a needed service visit, I explained i had a meeting later in the day and was told i would be done in plenty of time. When i arrived, i again explained that i had a meeting and needed to ensure the service was completed on time. I was told it would not be a problem. Almost 2 hrs past my promised time, I still didn't have my car. I finally had to go to the service department and ask someone where it was and when it would be completed. The person I spoke to said he didn't know where my service rep was, but would would personally check and came back in just a few minutes with the car, Which I thanked him for, but I also wondered how much longer i would have waited if i didn't go ask myself. Needless to say I missed my meeting. I don't mind my car being serviced for a few hours as long as i know that's going to be the case and given I had asked multiple times if it would be ready and was told "no problem" multiple times is what bothers me. Very unhappy with the service I received here, but do appreciate the person who went out of his way to help me.

It's a full service dealership with extremely friendly associates and service team. The car itself is impeccable complete with cell phone links and multiple features that make the driving experience comfortable and satisfying.

They are very helpful in the financing department, making sure you can get approved for the car you want. They offers wide range of insurance for the car but won't pressure you into getting all that they offer.

Highly recommend, both the car E350 and the dealer! Sam Huang and Jordan and Ling are the best! Thank you for the warm service and guidance. I've become a fan for life!

Excellent customer service from Kris Sharma. He patiently answered all my questions and concerns. He provided me with car to use before mine was fixed - his positive attitude in addressing a situation is a bonus.? We don?t have any car around now but I will see what I can do ? and within 30 mins, I was on my way to complete my errands for the day. Thanks kris

Great service. This is my second car I?ve purchased and serviced through this dealership

They had the car I wanted and Mounceff was very helpful

I am 100% satisfied with the recent service and the more I come back the more I begin to trust that dealership and it’s people who work there. I would not want to go anywhere else as I feel I have built a solid rapport with House of Imports. Thank you so much for following up and being of service!

Very strait forward, and quick to work with They are really professional, Thank you for the excellent customer service!!!

Advisor Briana was very helpful and professional. She provided excellent service and arrange a loaner for us.

fashion, powerful, comfortable, nice service like it

Sameer is a fantastic salesman. He didn?t put pressure on me; he is very knowledgeable; he is courteous and kind; and he is someone I would highly recommend. Beautiful delearship!

pleasant experiance without wasting time and proper service with kindness. It was worth of coming back to Mercedez

Professional and prompt service; I made an appointment just the previous night and got my car serviced the next day. Jae was very courteous, helpful, explained the issues very clearly and provided solutions. I was provided with a loaner car and the work was completed the same day. Really happy that I chose the House of Imports for my car service.

I have many good things to say about the organization and the staffs were very polite, courteous, and knowledgeable!

Scott Polatyan is my Service Advisor and he does an Awesome job . He's very professional and knowledgable

Making a car choice is consistent with making a dealer choice for its customers and care of customer cars. For that reason I choice MB in Buena Park. An oils change was made and when the car was returned, the steering wheel was out of position and a noticeable grease smuge was found by the drivers door. A scratch was found as well on the plastic protective cover at the door entry; to make this even worse, the customer service manager (Craig Tom) was advised, and he told me outright ?to go to another dealer?. The customer service Manager said this ? I was and still are in shock at this type of customer service posture. Service Advisor: Mario Santana

I am pleased an well satisfied for the service and customer service they had. They made me feel at home and were genuine.

The initial contact with customers can be improved. No one direct new customers to the appropriate places that they need. Once the service consultant was contacted, the serves were much improved

Simon Chen is my service rep and he is awesome. He is very professional and outstanding customer service.

After trying two times with the old dealership , the new owners could not get us into the car we wanted . We went to house of imports and our salesperson " Mouncef Lazim "got us the car n deal we ask for , on the first try. We couldn't believe how easy they were to work with , we love this place. Thank you so much.

They will fight the bank for you. You will not regret buying a car here, awesome quality cars!

Great service advisor Bill Chen and received great service, thank you.

Wonderful service, very professional of the finance department!5stars!

The employees and the service are excellent. Sales lady’s/ Man they are friendly and helpful. Seventeen years ago when I bought the ML 430 from this dealership it was also used car.

BIP service always. Shout out to Marcus, the best!

Everyone was nice and accommodating. I needed a loaner car to check out the sensors that were beeping out of nowhere. I think the loaner system Benz has is amazing and very helpful. Although the loaner I had had a slight problem for a second, the dealership was very friendly enough to try to replace it. But it ended up working out fine. The pick up process was easy and very nice. Overall I had a great experience. Thank you!

Yesterday was my first experience with the service department at House of Imports. Team Huang and Jeff Chung provided EXCELLENT customer service. I highly recommend them to all interested in a Mercedes-Benz.

No pressure at all and prices are great Cesar was pretty helful

This is probably my 7th or 8th leased vehicle through House of Imports. They make the process so simple and virtually pain free. I have no need to visit another Mercedes dealer.

Everytime I go in for service , I get the VIP treatment, I recommend ADAM to be ur service tech !!!!! I’m Glad to have a Dealership that I can trust .

They did an excellent job . The waiting time was exactly as they promises. I was satisfied with the supervisor and the services picking up and dropping us off.

I always get treated VIP , my guy is ADAM in service , I am always pleased when I go in for service .

Excellent And Good Quality Customer Service. Very Satisfied.

Adam, has been my service adviser for over 10 years he takes pride on his work honesty transparency and safety are always his priorities, I feel safe driving my car every day thank you Adam and house of Imports.

Excellent service from everyone. Especially Nick salesmen.

I needed service on my vehicle, and I was very pleased with the staff and their friendly service!

got great price and car- GLE was shipped to me. It had scratch that they informed me after shipping the car not at the time of sale- and promised me if I accept shipment, they will reimburse me for scratch repair. It has been more than 2 months and I have called them many time, they keep on transferring me to different voice mails. I emailed Lebanon Almadinah(accountant) and he said will get back to me, but now has stopped responding to emails/calls They did not send temporary tag or manufacturer's statement of origin (MSO), so I can obtain tag from DMV. Sales person Mike Modina, kept on promising for one week that it will be mailed today. finally spoke to his manager Salah Sultan- very difficult to reach him, I called 15times before getting in touch with him- He will not call back. He told it will take 6 weeks. Luckily oklahoma DMV give me tag with bill of sales only. After that I would call every other day but no one would give me answer about the status of MSO- Finally one day a guy Mick Slama picked up phone and listening to my story, told me I am lucky I got him and he will help me. He Fedexed me MSO same day. Probably it was in their office, I am not sure why some one else won't help me Suggestion- either do not buy from them, or do not pay unless all the documents are handed over. They are very nice till getting money, after that will not even attend your phone they get busy with new customers- They feed your number in the system.

My Adviser Adam Tashchyan was very friendly and knowledgeable. Thank you for everything.

Mr Jae jung is really nice service man I really recommend

Service Advisor is great and helpful. All the staff are very friendly and hel0ful. Work is done well.

Auto National has the best customer service. They explained what problem was and what need to be repaired in detail.

Too many problems in the last several months, warranty expires 1/31/20, extremely concern what?s going to happen afterwards,

It was a pleasant experience working with Mohammed when I purchased my car at House of Imports. From start to financing, my needs were taken care of with professionalism and courtesy. I would definitely recommend House of Imports to anyone who are thinking of purchasing their Mercedes Benz.

Very busy Dealership with excellent customer service whether you?re buying a high end New Car or a Moderately priced Used vehicle. From the minute we walked through the door the entire experience was smooth, enjoyable and expedient. No pressure, no haggle, easy breezy purchase for a car that was exactly what we wanted and was advertised. Worth the hour drive to this dealership. Even during the up selling of the extended warranty ?spiel? during the transaction we felt no pressure to purchase. Very nice experience all around.

Advised at 7:30 it would take an hour and half to two hours. Well others cane and went, got loaner cars and not until i called upset at 1pm was it ready all while sitting waiting. Missing 7 hours of work at Disneyland because i called in that i was going to make it in by 1pm. Getting suspended 2 days because i service that should of bern done by 10 or even 11am was not done until 1pm. I earn $15.50 and work hard to pay my car repairs and to loose work hours and get crappy service and wwre offered 'car washing' for my troubles is not acceptable. My parent both own Benz and we love the brand but this day was a hortible one and to just get offered washes is unacceptable and i do not agree this is the way to treat anyone

I?ve purchased my car new 2006 and have never serviced anywhere but House of Imports Buena Park, CA. Jag Reyatt is my Service Consultant and he is a vital part of why I continue to service my car there. Thank You for the Great Service! Happy New Year Sue Mauga

Mr. Marcus Lombardo is very good in rendering service .

Have a great service advisor , which has kept me coming to them for 15 years now.

Kris was excellent and provided me with a loaner car until my car was done!

Excellent servic lot of care and kindness and very experienced team.

Service team was friendly, professional, and knowledgeable.

Very prompt and courteous and completed early very pleasant advisor

The experience was excellent my car was ready as soon as I got there the finance department took all of 30 minutes and I was quite happy with my vehicle

Joseph is the best. We are really satisfied with his service and he Is so professional.

Great salesperson,Breanna was nice, efficient and courteous

My experience here was great from beginning to end. This was my first time leasing a car and Urim, my sales rep, was extremely patient with me throughout the entire process (I had LOTS of questions). I had very specific non-negotiables for my dream car and Urim was able to find me a car that I absolutely fell in love with! He explained the ins and outs of the cars I was interested in and helped me choose the perfect car for me. He made the process smooth and easy for me and I wouldn't have had it any other way. Even threw in a key chain at the end of it. :) Ask for Urim if you're ever at House of Imports. He's the man!

Excellent repair shop! Allan called me right away when the car was done and even washed it without asking for it. Great way to treat a customer. He said a reminders will be emailed for the next service.

The salesperson and the complete staff are so helpful!! They make it happen for you!!! I highly recommend!!!

would recommend the service

First time in for a Service A on my C63S. Staff is super friendly and the facility is very accommodating if you wait while there. Glad I finally found a home for my service!

From start to finish our experience was amazing! All 3 ...Erwin,Billy &Long walked us through every step with the perfect combination of total professionalism mixed with warmth & caring...with a great sense of humor from each one. A great exchange & we got a new car as a result! Best car buying experience of our lives!

House of Imports Buena Park. Samuel Lee, Lebanon Alameddine and Paul Medrazo are all very nice people. Smooth transaction and very friendly people. If you going to buy Mercedes Benz try to go to this place and look for Samuel Lee and I swear you will get the best sales agent along with Lebanon. 5 star thumbs up!!!

Customer representative was professional with the service👍👍👍👍👍👍👍👍👍👍 Thank you Mario Santana👍👍👍👍👍👍

Have been having my C240 Wagon serviced by Adam for 15 years now, and have always gotten first class treatment. I give Adam an A+ for service.🙂

Great service David Kim & Ron Amani have made our experience truly pleasurable. Great service

Worst customer service ever. We bought a used car back in September. We paid cash and have yet to receive the title. We spoke to the sales person who helped several times but nothing was being done. They gave us several excuses from blame in’s it on the DMV to the Credit Union that was holding the title. After getting tired of the BS I spoke with sakes manager Jake which was absolutely a waist of time. I was then given to Lebanon who I believe is the finance manager. He admitted that their accounting department screwed up and haven’t fully paid for the vehicle. Unfortunately he has quit returning my calls so we are still in limbo. Beware of House of Imports and AutoNation. They do not care about customers or their experience

Sam Lee and Alex were instrumental in finding the deal I was looking for with required features. Alex Sam and Paul provided exceptional service and made our car buying experience fun! They are a super team!!!

Personnel attention is the real meaning of service.

Yes. Great service. Hope the lounge has more work stations.

Excellent experience with Paul! I normally HATE car shopping but Paul made the experience go smoothly. Paul and his associates were very informative and a pleasure to work with; they have a life long customer! Thank you Paul and thank you House of Imports!!!!

Services was great. Scott Polatyan help me served excellent customer services.

Satisfied with the repair and provided me a loaner . Thanks .

Mike was the representative helping us. The minute we walked in Mike greeted and acknowledged us. The process was simple, clear and most of all efficient. Paul assisted us in the finance department, went over everything smoothly. Erwin the manager checked in with us to make sure we were being taken care of. Lastly, Mike walked me through the car's features and how to set everything up. I was provided with his business card for any questions or concerns. The next day, I received a follow up call from Mike, checking in on me and asked how I was enjoying my new car. Thank you House of Imports for providing such genuine service. I am truly impressed and grateful.

Great experience buying from James Onunui. No pressure and highly knowledgeable. At no time did I feel like I was working with a ?car salesman.?

Josephine was the best! Very straightforward and easy to deal with. Made buying a new car as easy as it can be. And she gave me a fantastic deal.

I bought a certified c300 2017 2weeks ago. Before I bought it I found some problems. Dent in the windshield,Scratches in the driver window, and 2 rims, so I took the car back the dealer service to fix the problems and they told me that the driver window is tinted and I need to remove the tint in order to remove the scraches. I kept the car at the dealer service for 9 days to fix. When I got the car back I was very satisfied, but when I went to the tint shop to retent the driver window I got surprised that there's no tint, so it's a real scratch in the glass. Now, they refused to change the driver window even after we found out its not a tint.As a result it ended up with a bad experience

The service is superb! Adam always goes above and beyond to meet my needs!

Jeff was very helpful and friendly.

Ashley V. provided exceptional service and made our car buying experience fun! She's the best!!!

For the recent visit. It took me 3 hours to wait before getting my car back. And the reason was lots of people brought their car for car wash. If this is the case, they need to prioritize for those getting service should get the car wash first. Getting free car wash, they can wait. If you do not have enough people then forget the free car wash because your staff cannot handle the customers.

House of imports always have the best service and experience, My advisor Mario is always make sure I have the best experience when I?m there.

Our new car buying experience at House of Imports was one we'll always remember. We anticipated a difficult and long process, with lots of pressure but we were pleasantly surprised when that wasn't the case. Ashley Villareal is an exceptional saleswoman. She is patient and honest. She did not pressure but was there to answer all our questions and when we decided on the car we wanted she found it for us. We not only got a new car, but know we have a new friend as well. Thank you Ashley ~ you are the best!!.

I find that the dealership is great with its prices, does not create pressure, and has the time and resources to make you feel like a Mercedes buyer rather than a number. Also, they have one of the best salesman in the industry with Dietrich.

The great costumer service, and the efficiency of everybody involved. Thank you

Jag is a very efficient helper. He is always ready to help.

I had made up my mind to buy a car at this dealer, because I had superb experience with Jeff Chung when I had my previous car services. The sale person didn't let me test drive or had time to look at the car thoroughly. The car was being services while I was signing paper, etc, etc..He promised to give me a Mercedes baseball cap. Telling it is out of stock ( not true), . Owner manual for the car., I don't have it either.... Luckily problem of the car I had, Jeff Chung took car of it without any hassle.

Excellent Service, employees take care of your car needs. Thank you!

Prompt, knowledgeable, great service team.

I went in for a Precision 360 Clorox interior clean up and when they return my car it looked and smelled like did nothing to my car after leaving it there for 45 minutes.

Good service, friendly, very attentive! Kris S, my service rep, was friendly, very qualified and made sure everything was done on time and with care. My car was washed and cleaned, even on a rainy day!

JAG: The BEST service manager. VERY honest workshop!

Excellent! JAG is the best, most courteous service manager...I have had him for years and he is always concerned AND HELPFUL! GOD BLESS.

Kris was Knowledgeable and courteous. I was able to drop my car off on a Tuesday, get a rental and I was able to pick my car back up on Thursday.

Great Service! My car is in good shape. I received service with no delays.

Hopefully they will have better customer service after the sale! Been over a month tried to contact finance dept regarding warranty and service contract, but nobody even reply email or return phone calls from customer service dept!

Great experience and wonderful people. Very friendly and knowledgeable, not pushy and professional .... go out of their way to make sure you’re happy and satisfied with all the options they have to offer..... payment plans, extended warranties, and maintenance plans. ⭐️⭐️⭐️⭐️⭐️ rating.

I have a airbag recall replacement. No issue. Driver took me home. All good.

My Initial experience with House of imports was pleasant. Mehrab was welcoming and good at what he does. After we purchased our vehicle on October 6, 2019, I inquired about installing running boards for our 2020 GLS. I was told parts will be ordered and I will get a call when parts had arrived. I received a call on Saturday Nov 2 with an appointment date of November 5th at 12pm and I was told a loaner vehicle will be available for us. I was also told the parts had arrived. We arrived at about 11:35pm. We waited for about 1 hour and then we were told the loaner where all out. We were driven to an enterprise location and a vehicle which was dirty and smelly was given to us. The next day at about 1:30pm I received a call from the service advisor stating that the parts they sent were the wrong part. He also added that MB has not release the running boards for aftermarket install therefor they were unable to obtain the parts and do the job. I was in utter disbelieve and confused about the whole situation. They called me and told me the parts were in. But now I was being told the parts are not even available. They offer to drop off my car and pick up the rental at my house. We agreed on a time between 3:45-4pm. We blocked off our day to wait for our vehicle. I get a call at 5pm telling me the driver is leaving the dealer at 5:25pm with our car. At 6:45pm I called the dealer and I was told the vehicle is still at the dealership and it will arrive at my home "soon". Finally, at 7:30pm, 4 HOURS After our agreed time the car arrives. When I go to check the car, I find that either the driver, or someone at the dealership decided to dig through our glove compartment and open a brand-new USB C charger that we had inside. The blatant disregard for our personal property is unfathomable. STAY AWAY FROM THIS PLACE.

Great sales manager ; Sal Sultan Great salesman ; Kareem Jalanbo What a great service

Chris in the Service Dept, was so wonderful, Helpful, I have an older Mercedes Benz and Chris took the time to sit down with me and he helped me understand why we get certain things done to our cars when there suppose to get done on the car. No one has ever done that before, I can?t tell you enough just how helpful he really was for me. And I appreciate him being honest with me. I will never take my car any where else ever again.

It was my first time going to House of Imports Buena Park for service and was told It was time to have the brakes fluid bleed and refilled and I agreed, however logging into car fax it was done at the same location on 12/28/2019 just 11 months ago. So needless to say my adviser Simon Chen did not have his clients best interest in mind, it is clear the service department advises it is time for service when it is not needed. So needless to say I wont be servicing there again. Hopefully there is a honest service center that actually cares about keeping customer long term.

Omar in the finance department did a little 'bait and switch' on me. He waited two hours after I left the dealership, with the car and told me that he was planning to change the financing from my bank to theirs. He said he could keep the same interest rate as my bank, which was already higher than my bank originally quoted. I told him I would call him back after I spoke with my bank, which I did 3 times. I left 3 messages telling him that I wanted my original financing and he never returned my call because he knew I had signed a paper giving him the authority to change the financing (small print). Maybe legal, but very slimy. I'm taking legal action to get the money due to the difference in interest rate.

James Ononui, is a friendly non pressure salesman. It's the second time we reached out to him to purchase are second Mercedes Benz vehicle.

Excellent. Adam has great customer service. I will recommend him.

Karon Johnson is AMAZING!

Excellent service. Good job

It is always a pleasure working and dealing with my Service Adviser, Jag! He always provides me with updates through out the day and calls ahead of time to let me know when the car will be ready. As always, the service was great.

I had been communicating with Anees on what car i was looking for. He helped me find the car with ease, and once i got to the dealership for purchase, everything was set up and ready to go. I hate spending hours at dealerships going thru the whole process. That was not the case here. Everyone from Sales to Finance were on point and i was out the door with my new car in about 1.5 hours. Best dealership experience so far! Thank You HOI TEAM!

Great! Jim Ononui was great as always. Very personable and nice.

Jeff the service advisor is helpful and attentive to costumer needs. Great experience with him.

Josephine and the staff were incredible!!!! I called earlier in the week to ask about inventory and I was promptly and efficiently responded to by phone call and text messages and pictures of inventory on the lot until Josephine found was I was looking for and I didn’t have to do anything.. I set up an appointment to come in and when I got to the dealership contract was already done and car pulled up and ready...I was in and out in less than an hour and was given lunch!!! Love everything about House of Imports and especially Josephine and her staff...

Bill is the best, experienced service adviser. Good job!

I was very pleased with the support I received from Jim Ononui. He ordered my car and kept us appraised of the delivery status. I would certainly recommend Jim to my friends and family.

My buying experience with House of Imports was fantastic. Jason Hogben, my sales consultant, was knowledgeable, friendly and not aggressive. He made the entire experience very easy. The best part, my vehicle was delivered to my residence. Within 35 minutes I had signed all the documents and was given a quick overview on the major bells and whistles. I would highly recommend the House of Imports team to anyone looking to purchase a new or pre-owned vehicle!

Very helpful, great service and prompt replies. I would definitely return to this dealer for assistance.

Last week was the first time I took my car to House of Imports for a maintenance service because I just moved into the area. Easy appointment process. I arrived, dropped-off my car and was escorted to my loaner in a matter of minutes. I really had the feeling that they were ready for me to arrive. Everyone was courteous, efficient and Marcus Lombardo is the best Service Advisor ever. I also spoke to the Service Manager and he we great to work with. I will definitely be bringing my car to them in the future. Highly recommend.

My wife and two kids went in on Sunday October 6th to see the new 202 GLS 450. We had already visited two other MB dealers and did not feel the comfort we did when we med Mehrab. We had a great experience at House of Imports in Buena Park. Mehrab, our sales associate was super helpful and friendly and took the time to explain all the technology and gadgets on our new 202 GLS 450. They were extremely mindful that it was Sunday night and we had our kids with us. We had not planned on purchasing a car that evening, but their amazing staff made everything happen so fast we just could not walk away without making a deal. Anees was also super helpful and friendly. Everyone we encounter during the time we were there was nice and welcoming. We came back to the dealer this past Saturday Oct 12 to purchase all weather mats and once again everyone was extremely helpful. Mehrab even took more time to go over the technology and features of the car one more time. We are extremely happy with our car shopping experience at MB House of Imports.

My wife and two kids went in on Sunday October 6th to see the new 202 GLS 450. We had already visited two other MB dealers and did not feel the comfort we did when we med Mehrab. We had a great experience at House of Imports in Buena Park. Mehrab, our sales associate was super helpful and friendly and took the time to explain all the technology and gadgets on our new 202 GLS 450. They were extremely mindful that it was Sunday night and we had our kids with us. We had not planned on purchasing a car that evening, but their amazing staff made everything happen so fast we just could not walk away without making a deal. Anees was also super helpful and friendly. Everyone we encounter during the time we were there was nice and welcoming. We came back to the dealer this past Saturday Oct 12 to purchase all weather mats and once again everyone was extremely helpful. Mehrab even took more time to go over the technology and features of the car one more time. We are extremely happy with our car shopping experience at MB House of Imports.

The people are very friendly. They made sure all my questions where answer and provided me with a loaner during the service of my vehicle.

Without a doubt, the people at House of Imports in Buena Park are the most professional, courteous and patient I have ever dealt with when purchasing an automobile, I highly recommend anyone looking to purchase a Mercedes Benz to pay them a visit. Thank you, all of you where phenomenal. Mike Schiotis

Service was completed earlier than expected. Ryan is a good Manager.

I found the car that I had been looking for at the perfect price and the dealership under the direction of Ronelle made my car purchase seamless. Thank you for everything Ronelle and auto nation!

I recently bought. 2019 AMG GLA45 from Jason at House of Imports and I could not be happier with the experience. Not only did Jason find me the car, his knowledge of the vehicle was endless and he made the whole sales process seamless. All in all, it was the best sales experience that I have ever had at a dealership.

Excellent service. Easy to get in and quick process for leaving car and picking up.

Mr. Mario Santana was super helpful. He waited for me after his scheduled shift ended the day of the car breakdown to arrange a car for me while my car was serviced the next day.

It was good experience for me, I got a beautiful car.

Excellent friendly service!! Very knowledgeable staff .... all my questions were answered in a timely manner

Amazing customer service. Their employees were very nice and helpful. We got an amazing deal.

The service person is very knowledgeable. He is very patient. We like his service very much.

Wonderful experience ! Love that dealership won?t buy anywhere else.

Mario Santana is the advisor that helped me. He is nice and friendly and helpful. But i was a little bit frustrated about their car wash services. I have waited longer to have my car washed than to have my car done its Service A check up. I think they should hire more people to work in their car wash services.

I recently bought a 2010 Nissan Maxima from House of Imports Buena Park, my sales guy was Dietrich Gumbrecht. He was extremely helpful with all my questions and took good care of my car when it was being reconditioned for me. Very good service!

Big shout out to my service advisor Mr Bill Chow!! He has consistently provided exceptional & very professional customer service for my car’s maintenance visits & 2 front wheel replacements.

I went to House of Imports on a Sunday and was not planning on buying a car, but I wanted to see the new 2019 A220 model. Karon greeted me that morning and was kind to help me take it out on a test drive. After little thought, I knew that I liked the car and he was more than willing to accommodate to my budget and provide speedy service. There wasn’t a need to “haggle,”and go through the whole process of negotiating back and forth. He gave me the price and I was happy with it. Walked out with a car less in than 2 hours later. I loved the service and left the dealership feeling like I made a really good decision. I would come back and buy another Mercedes without reservation. The quality of the brand and quality people working there is superb. I highly recommend coming in and checking out House of Imports. Whether you want to buy or even view their cars, you will not be bothered by a hungry salesman neither would you have to deal with unnecessary debates. My fear of walking into a dealership has changed and I feel a little more confident in getting a car the next time around. Thanks Karon and Bastian for keeping it simple!

I was very much impressed with our sales representative the way he attended to us. He was so friendly, patient and able to spend time in finding the Benz we want. I highly recommend him to my friends.

Very professional and extremely Helpful. Adam is our specialist and we are very satisfied with his great service.

It was one of the best car buying experiences ever. The other employees walking around weren’t very friendly at all. Not even a simple hello, but my sales person was awesome.

Jeff Chung was my service advisor and took my A220 to be serviced. I highly recommend you to take him as your service advisor! It was a very pleasant transaction. He was very considerate and patient.

Im very satisfied with the speed and quality of work . Also the service person Allison was friendly and knowledgeable..I highly recommend House of Imports

Fleet Manager, Abraham Jeon's service was excellent. His price was so good and I did not have to negotiate the price.

Great and fast service !!!

I’m so pleased with there service good prices , plus I get 20% discounts for buying my car at this dealership so happy to keep my car in good shape and maintenance 🦋👋👌✅

Great fast service came before I had to go back to work!

In was at a Sales Meeting in Cerritos and their response time was excellent.

Had great experience at the house imports.

Quick and very thoughtful

Excellent service from Andrew Tiotuico in the service department! Highly recommended!

Service was excellent thanks .

My service at house of imports was excellent 5 star service from person that assisted me Yes Ido recommend House of Imports for your automobile service.

Excellent service. We’ve been going to Jag and he is always helpful and nice and he is the best.

I normally don’t make any comments about services rendered, however, this would be the exception. The service received was very good, the service person Adan was helpful when I dropped my car for service check and to get 4 new tires. When the car was ready, I went to pick up the car and the service person did not go with me to get my car. I think that the service personnel should be more courteous with their customers at the time of picking up theirs cars.

I purchased my vehicle through James Ononui and my experience was fantastic. Told him what I wanted and my vehicle was found. He had everything ready for me so all I had to do on the day of was to sign some quick document and I was done. Fast and easy, just how I like it (especially at dealerships)!

Excellent service. Thanks John Kim

Great customer service from Mario!!! Always friendly and courteous.

I just got my Mercedes-Benz A220 last week. Cyrus help me with everything. He is really nice. He described everything in detail. He also gave me clear information. Find Cyrus for better and nice service.

I just got my Mercedes-Benz A220 last week. Cyrus help me with everything. He is really nice. He described everything in detail. He also gave me clear information. Find Cyrus for better and nice service.

Easy, fast, knowledgeable..worked with our payment we wanted..very pleasant experience..

Very very good. Mounsef and Danny took care of us!!!

Services are great. Scott is a friendly and helpful assistant.