Service department always meets the ezpectation. They go above and beyond to serve.

My salesman "Thomas-Tom" always makes me feel at home at HOUSE OF IMPORTS. He listened and always make sure that am happy when I leave. My brother...I can called him. Thank you 🥰🥰🥰

Dominique, my service advisor was excellent. She made the entire process completely seamless, and she was a pleasure to work with. I changed service providers from the long beach location to this one because the other location tried to sell me on unnecessary services and I no longer trusted them. House of imports was more trustworthy not to mention way faster with the service. I'll be back for all my future car needs, thanks Dominique!

Thank you Mercedes House of Imports and to our service manager Melissa for taking care of me in a very timely matter, and to the services team for showing me on a precise video about what was needed for my vehicle.

Probably the worst experience that I've ever had at a Mercedes dealership. Khalinder was nice enough and that's where the service started and ended. I went in for a recall and spent a horrible 1 hour and 10 minutes at House of Imports. - I mentioned that I was in the market for a newer Mercedes and Khalinder proceeded to talk me out of it. Like, at the dealership where they sell cars! The Sales Manager definitely needs to know that Khalinder is "unselling" cars in the service department. - I needed a battery. I asked him to quote me. He said okay. I left with no quote and no battery which I desperately needed. Like is this place in the sales and service business or what? - Khalinder said that it would take about 2-3 hours for my vehicle to be ready. When I made the appoinitment, I requested a loaner. He said that my recall type would not allow a loaner and he'd call a Lyft. I waited for a Lyft for +30 minutes. It never arrived. Went back to Khalinder, he claimed to call another one, and it never arrived either. After 45 minutes of waiting on the no-show Lyfts that Khalinder supposedly "ordered," he comes outside to tell me that my vehicle was ready. Why didn't he just say that it would take an hour and I would have certainly waited in the nice, cool service area waiting room instead of outside in the hot sun. - He noted that I declined the multi-point inspection. I did not. I questioned him about it, but he said that my recall type would not allow an inspection. I guess the recall type would not allow for me to purchase a battery either. No sales. No customer service. No vehicle service.

Great experience I went into House of Imports to buy my dream car! Everyone was very kind and friendly. David Chang helped me out. He was awesome 👏 - Great customer service - Smooth transaction - Friendly environment I recommend House of Imports 100% 🥰🥰

House of Import Mercedes-Benz is the one! From the moment I arrived, I was welcomed by friendly professional staff who took care of me and my car. My service advisor, Allan, answered all my questions and did honest and professional assessment of my car and advised me with the service required. My car was serviced timely and I git it back after a few hours and I couldn't be more confident that it was well taken care of. Thank you House of Imports Mercedes-Benz.

House of Import Mercedes-Benz is the one! From the moment I arrived, I was welcomed by friendly professional staff who took care of me and my car. My service advisor, Allan, answered all my questions and did honest and professional assessment of my car and advised me with the service required. My car was serviced timely and I git it back after a few hours and I couldn't be more confident that it was well taken care of. Thank you House of Imports Mercedes-Benz.

Very good conditions, very kind and respectful, thank you.

Service consultant John Kim was great to work with. John provided a reduced price on the services I was in for a yearly oil change and front brake pad replacement. Went over everything and also checked on a possible manufacture recall.

Exceptional experience from the moment we walked into the showroom to the moment I got the keys to my new car. The staff is nice and very welcoming, everyone was nice but not pushy. I personally hate shopping for cars but I guess it has to do with previous experiences where you are so overwhelmed with all the sales reps trying to get a sale. I am so happy this time was so different. John Perez is the name of my sales rep, John gave me space and answered all my questions. The car I was looking for had been sold and was no longer available so he showed me what he had in the lot. Im sure everyone is aware of all the trick questions sales reps are trained to ask lol, well I didnt answer any on purpose and even then he remained nice and continued to work with me closely. I was treated with respect and valued me as a customer before I even agreed purchase. The process was fast once I found the perfect car. Next step was the financing process where I met Boomer. Boomer is in the financing team, paperwork was quick and easy. Boomer and John went above my expectations and I appreciate all the help and tips they both provided. I even received my AMG gift from the Mercedes AMG department and I love It!!! Thank You Team!!

The service is impeccable and I love that I receive updates as my car is being worked on. Allison my service provider is always willing to explain everything to me.

Very good attention from the seller Mr Gary and Mr Andrew from the service department. Very recommend this Dealer to buy your car

Great service and attention to detail by Adam Tashchyan. This man knows his stuff and got a very complicated, expensive and involved repair handled flawlessly. My car was properly repaired. Also assisted with purchasing upgraded OEM wheels at my request. Thank you for your excellent service.

Tom was very helpful with our vehicle purchase. The car had problems while we were driving it home and he scheduled a tow truck to come pick it up and are fixing it. Hopefully we will be able to enjoy the car for many years to come.

Excellent customer service department. Adam was great as our pint of contact at the service station.

Great service!

I always have a great experience at this location!

The fleet manager Paul Jovel is the best. We worked the deal over the phone and picked up the car a few days later. He was quick and pleasant to work with. If you are looking to buy a car at House of Imports, I would you recommend you call Paul directly instead of regular salesperson. I also lost my wallet in the car 10 months ago, they found it in my trade-in and ship back via FedEx with cash still inside along with some Mercedes Coffee Mugs!

Kris is knowledgeable for his job

My service advisor John Kim always goes over what my car needs and what can be held off for a later time. I feel that I get honest service which can be questionable at other repair shops.

Tarek was amazing. I had a great experience here. Love my car 😊

Been a loyal house of imports customer for over 20yrs. Thank you to all the service team members that having been caring for our Mercedes through the years.

Customer Service was Great! Dominique Torres is especially a nice representative for your company!

My family have been purchasing and servicing our vehicles here long before AutoNation bought the dealership. Since the takeover, the dealership has gotten steady improvements to the showroom and service reception area. It looks as if the all new service/sales building has opened this weekend. I look forward to the new improvements.

I was very happy with the promptness and professionalism of my multi point inspection by Dominique Torres and the mechanics.

Excellent service

The service representative was very unprofessional and rude. He pressured hard to sell unneeded services. When I refused, he became a jerk.

I purchased car from this dealership there was a problem with the car the dealership said they can fix the issue but it took them almost a week to fix the problem when I brought the car home it had an oil leak from the repair they did. I checked the engine oil in the car and the engine oil was dirty . I thought this dealership has a good reputation they should only sell the car after servicing changing oils and etc like those small things There was even a missing part from the car and the dealership said they have ordered the Part but it’s on back order , now I have to wait even longer.I am really disappointed with used cars sales and service department.

We?ve been taking our car to Kris Sharma for a while now. He is always honest on repairs needed and quick to get back to us with updates.

Bryan was nice and kept me updated about the service that was being done on my car.

Allan H. thank you for wonderful service! Wanted to visit LB Mercedes but they were clear they wouldn't have any loaner cars provide although I've been a customer since 2015 (3 cars in). So I took a chance with BUENA PARK and glad I did!!! Very helpful and very welcoming. I would definitely recommend them to anyone since they were quick and stellar!!

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Appreciate awesome service provided by John Kim when I visited House of Import for maintenance. Well done.

The service was good. Got my car back when promised.

Cesar Gallegos assisted me with the purchase of my new car. He showed incredible patience and made the buying process smooth.

The service is excellent. Allison is a great service agent.

Amazing service I received from David Chang. I actually have a GLE from another MB dealership that I'm supposed to picked up the next day. But when David called me to check in on me with my buying a Benz, he mentioned that he also have the same vehicle in stock in the color that I want. I didn't hesitate to see him and even though it was almost the evening, I ended up liking what David showed me and let me test drove. We finished the whole purchasing process at almost 10pm. And they were all still so patient to get the deals done though it was passed their office hours. Thank you David because you gave me the Benz I really want and I'm inlove with my 2022 GLE.

The service department is horrible. I thought dealing with the service manager, Jeff Chung, would be better but he was the worst provider of customer service. It just goes to show that if a manager doesn't provide good service, his subordinates won't either. Of all the cars I've owned, I would expect the best customer service from Mercedes. Makes me miss dealing with Honda, Acura, Toyota and Volkswagon.

I bought the Mercedes GLC 300. The car looks great and meet my expectation.

Alan is a great services kind and very professional He made my morning worries less🙏 Thank you so much Alan 🙏

All members of the sales team were very professional and timely with my car purchase. I purchased the car remotely, living 200 miles from the dealership, while all parties involved were able to answer my questions accurately and in a timely manner. This is not how the three local dealers handled my inquiry even though I made in person visits. Follow up was also at a high level, plus the delivery driver was also very informative and courteous, delivering my new car directly to my home. Excellent work House of Imports team!

I’ve only had great experiences at this dealership since purchasing my car. For all my car services I’ve been helped by staff member John Kim. The service I’ve been given is 10 out of 10, professional and helpful with all my concerns/needs. Id recommend this dealership and being helped by John.

I always have had a great experience with the House of Imports. I appreciate Andrew for his excellent service,for being nice and accommodating .

Had an amazing experience purchasing my new Mercedes at HOUSE OF IMPORTS. Kevan Nguyen, our sales person, made the experience quick and easy,not like other past ex with other dealers. Thank you HOUSE OF IMPORTS!!!!

Very pleased with the service and attention at House of Imports. As busy as the service department was yesterday it didn't feel that way. Thank you Kris for your professionalism and knowledge!

I took my E320 in for a recall inspection and the car also needed we tires. I normally would to a dealer for tires, but the car was already there, and they actually had a decent price for the tires and wheel alignment. Big Problem .... It took House of Import 3 DAYS to get the tires. What a mistake. My Benz isn't going back there

They have a very good quality of service, a prestigious brand that provides satisfaction! ! ! 100% recommended !!! Marvelous cars and new advances in technology !! Guarantee quality !!

Probably the best and most helpful visit I have ever had. Kris was so helpful and went above and beyond to make sure I had a great experience from the moment I arrived to the moment I picked up my car. Five Stars. 10 out of 10. Two thumbs up.

Great service! Thank you!

Truly one of the most outstanding auto dealerships I have ever dealt with.

Perfect example of customer service !! Blessings

did not have the car wash that was promised when I bought the car. major disappointment

Best car buying experience ever. Easy and friendly staff.

Best dealer Kris Really recommend my friend this dealer

My 420SEL continues to receive excellent service at the House of Imposts with their superb Service Consultant, Adam Tashchyan.

Excellent Customer service prior to used car purchase. Bad Customer service post used car purchase. Avoid sales man Stephine, he is dishonest and does not reply to call or email.

I Recently bought a new Mercedes Benz GLE350 The staff at House of Imports were awesome. I will consider purchasing another vehicle in the near future due to the customer service and professional service.

Charging description is not clear and D/C coupon is not applied.

This dealership is clean and the staff are friendly and knowledgeable. My first visit for my car service. Bryan Hoffrichter made me feel at home. He is very friendly and took care of my business in a very reasonable time. Thank you Bryan.

John Kim did a great job making sure my car will go through service so quickly. All done as promised. Thank you John

I haven't had too much time lately to write a review. I have been enjoying the new 2022 GLE 63s in manufaktur white. Tarek, our sales person was amazing to work with. He was very professional and also friendly to work with. He treated us like family. Not only him, the Sales Manager (I forget his name) was good to work with as well. He gave me a fair offer for my 2019 C63 trade in, which gave me the motivation to buy the new GLE. I think the best experience with this purchase was going to the finance office, which normally takes about an hour but this experience was simple and fast (maybe around 30 mins). However, the finance officer was very friendly and non pushy, which he deserves 5 stars. Pay a visit to House of Imports and you won't be disappointed. Thanks, to everyone at House of Imports for making this purchase a success. I love my new AMG. Thanks Tarek for the special treatment. Jon H. Corona, CA

As a first time buying benz custmer, I've experienced very comforting, genuine & professional service from the sales rep (Abraham). The whole process from the beginning to the end went smoothly, without any discomfort or difficulties in a timely manner. Even the financial rep Mr. Sanchez explained & guided me through the purchase of the coverage options i've needed step by step. I've had a great experience purchasing a wonderful car with amazing people. It will be my pleasure to strongly recommend House of Imports to anyone whos interested of purchasing a vehicle. :)

Great service. I had tire pressure problem and even though I went at 4:00 they fixed it within the same day. Thanks John Kim

We were provided with excellent and professional service. We worked with Tarek and Gary. We are extremely happy with our Mercedes. Highly recommend. Very responsive.

Outstanding customer

Took car in for brakes it also had a warranty issue as well on a Saturday, I was told my car wouldn’t be ready till Monday Tuesday the latest. I didn’t get my car back till Thursday. Service write was hard to get a hold of they have an option to text them never replied back to my messages. Derives writer didn’t communicate I had to keep calling.

This dealership did not value my time. I spent too much time waiting for simple things that should have been done prior to my arrival. The salesman lied to me about several things. He was also hard to get a hold of when I had questions about my purchase. To top it all off, this guy was rude and unprofessional. The finance manager and sales manager saved this sale.

Allison did a pretty good job at easing the task of getting the service completed. The process was rather seamless. Everyone I’ve worked with at HOI offers tremendous support. This is my choice dealership.

Got the c300 here . Very helpful in getting the deal i want

Really smooth purchase experience. Service is fantastic. Best dear to go for your next car shopping! Recommended!

Ladies nd gents.. as far ths company... it is imperative u guys do some home work as far pricing.. bc that is a total madness as far numbers.. nd the "rare car" line which all over the net (gle 63 s) nd the "shortage car" how long are we gona ride that bicycle ??? Geting lil old here... i will not mentioned number but as far price my jaw still on the floor as i m writing the above % percentage over other dealers.. u guys keep vigilant eye.. truly..more so on a car which by turbos hv lil lag.. nd full power only starts at 4000 rpm..i hv no tolerance for flaws on high end product i use to rally n race cars n motorcycles i do hv competent knowledge.. anyways.. good luck..🙏🍀

Justin Nguyen was great. He helped a lot and made the process smooth.

I was really pleased with the services that Louay Awad, one of the sales representatives, provided to me. He helped me a lot during the shopping process, finding a reasonable car, going through financing process and.... He went above and beyond his responsibilities to make my deal happen. I highly recommend you to consult with him first, before you start your car shopping process. I really appreciate his service and all House of Imports did for me :)

Poor Service, Charged me for Oil Change $350 and didn't no nothing on the Car. My S560 with less than 7000 miles in 3 years was due for 2nd Service. After dropping the car at dealership, they called me in 2 Hours, saying Service was done. No Car Wash or Interior vacuuming or No loaner car. After driving the car for less than 400 miles, Coolant ran out. What ?? I doubt if they ever checked anything on my Car , since mileage was very low. Why bother doing anything on the car if it has less than 10K miles ? Very Suspicious about this place. Avoid at all Costs..

From start to finish, they did what they said they would do. They provided written disclosures of what else needed repair. Jag provided good service.

My advisor was very kind and thorough. She, in-detail, explained what was entailed in the service I came in for. She also provided more than enough information that I requested. Furthermore, she provided me a ride home and back once the service was done. The service was done very quickly and well.

Abraham was very helpful, professional and informative. Great experience.

Andrew the Service Advisor was great to deal with

Bad service in the service department. Received better service at a Honda dealer.

Love the service received from House of Imports. Sales guy Kevan was amazing!!

I had a good service experience. Highly recommend.

Paid for $400 to tuna diagnostic for nothing since they didn?t find anything. There?s obviously a problem because my car always overheats. When I came to pick it up my car was trashed. Car mount thrown on the floor, dash cam unplugged and my sticker mirror on the side mirror is gone.

Best smoothest purchase ever from start to finish! Unreal A+ overall service by Thomas,David,& Capone!

Service is always prompt and professional.

Dealerships are often looked down upon when it comes to service for your vehicles because of how often you end up having to pay an arm and a leg for maintenance. Luckily I haven't had that experience here thanks to Melissa Nguyen in service! She is extraordinary in making sure you get not only quality service as a customer, but that you don't overpay for services that are not needed during your visit. That kind of honesty is hard to find. Not to mention the level of friendliness - she knows how to make you feel not just like a friend, but like family. I can't imagine going anywhere else. I've told all my friends and family about her who have a Mercedes and they won't be seeing anyone else or going anywhere else, either. If you need service, you NEED Melissa.

awesome service and welcoming atmosphere.

My experience with Nick Salama was a life changing experience that I will be so thankful and most importantly glad that I DID IT.... on my own! It was pleasant from the initial first phone call to meeting and closing the deal. Thank you Nick!

Thank you for your attention and responsible action.

Great customer service!!! I will definitely come back to this Service Center!!!

Very efficient, and on time delivery, however, didn't listen to me in terms of performing a sunroof reset after a battery change, picked up vehicle and this was not done which was disappointing to say the least.

It was a great experience to shop with house of imports!

마땅히 아는데가 없어서 여기 오지만 공장에만 들어갔다오면 또 다른 문제가 생겨서 울며 겨자먹기로 가는곳. ex)타이어 문제로 맡기면 외부내부 엉뚱 부품이 빠져있거나 한번갈일 두세번 가게 되는곳 .. 한국분 매니저 n 안내하는 분들은 친절.. 공장 수리 하는분들은 신뢰 하기 그러네요. 다른 커스터머 분들은 어떠신지?? 저에게만 이러나 싶네요.. 맘 같아선 불매운동 같은.. 고발 하고 싶은 심정이네요

Amazing service, Bill Chow is a 5 start service consultant all the way. Thanks and will continue us to service my car here

My salesman person David Chang was very friendly and helpful, he was straightforward with everything and made things very easy, he tried to make the sale very quick but paperwork takes time, 1 star less because no room for negotiation at all, but overall it was a positive experience

Really bad experience on my car service. First of all, make sure to check your estimates vs your final payment because this place will increase your final price by double or even triple. At the beginning they told me around $600.00 for a tire and alignment, you will not going to believe what happened next, they come back with a diagnosis over $12K and the advisor said: oh, don't worry insurance will pay for that, come on I understand that the insurance will cover that but come on this place is ripping off the insurance company. At the end I didn't do the service here and I took my car to a different Mercedes Benz which they give me a half of what this place was saying. PLEASE PLEASE BEFORE DOING ANY SERVICE HERE SHOP AROUND ANOTHER MERCEDES BENZ FOR HONEST AND BETTER PRICE.

This is the best place to get your awesome car!! The agents are all super nice and cars are well maintained. In my case, I bought an used car, but it looks like brand new car, super clean, smell and sounds also very great. :) Also, unlike typical used car dealers, they provided warranty for my vehicle. Definitely, I recommend this place for your new car:)

My son and I enjoyed our visit to House of Imports Mercedes Benz in Buena Park, we Felt that our business was appreciated. And we appreciate the excellent customer service we received, and loved seeing all the beautiful Mercedes that were available there. Ready for a New One ! Thank you Ms.LK & Family

Professional, courteous, honest, exceptional service.

Very easy and smooth transaction, will always purchase my cars here.

Over all House of imports is a good dealership facility

I had a 9:00am Saturday appointment to have a recall for a software update to the drear camera on my GLB250. I arrived 15 minutes early and was greeted promptly and told my service advisor would be with me soon. After waiting for 30 minutes I complained and then Dominque assisted me. I then waited another 2+ hours for a software update to be done. Was also disappointed in that my car was returned to me unwashed. Most car dealerships I have dealt with recently provide a complimentary exterior car wash. For a premium brand it was surprising that they did not have this service. I bought this car at this dealership but with the way I was treated for my service appointment it is unlikely I will buy a car from them again and likely to find a different dealership to visit if additional service is needed. 06AU update: Dealer responded to my post asking me to call them to discuss my review and how they can change my experience to a positive one. Laughable in that they felt I needed to call them when they have my contact information from my service appointment. They obviously feel they do not need to call customers after service. Other dealerships I deal with call me within 1-2 days of the service to check if I was satisfied. Dealer response just goes to show they really do not have customer satisfaction as a high priority.

No doubt about Mrs Linda james's the best among all account manager I swear to tell the whole world about her, so why don't you invest with her she's trusted and fast I never believed If I trade with $700 I will have profit of $8000 in 5 working days you are indeed the greatest woman ever God bless you ma'am I will tell all my friends and family to trade with you, you put smile on my face 😍😍😍😍 You can reach her via WhatsApp:+18047231820 Email: lindajames0337@gmail.com.

I took my vehicle in for a schedule b service. Allan Halina was my service advisor, he is awesome. He went over everything that was going to be done and kept me in the loop as to when to expect the service to be complete. This being my first Mercedes I didn't know what to expect, it took a few days to service, however Allan made sure I had a loaner to get me by while my vehicle was being worked on. House of Imports has friendly and knowledgeable staff. I will definitely recommend to anyone to go there and especially recommend Allan Halina as an advisor.

Sam Huang at House of Import is EXCELLENT!

I recommend people buy a Mercedez they are great cars and they last a long time, very safe and protected against car accident. The Dealer service is excellent and trustful . The sellers very profesional and trustful. Over all , I personally an respectfully would only buy a Mercedez Benz.

I would say the sales guy Abraham was awesome he did a fantastic job from in to out , only dissatisfaction is when you don’t get treated the same way in financing department (attitude) I told them I can get approved with a good rate from my bank he showed me that he did applied in my bank and getting the higher rate of interest from what they offer and guess what he didn’t give me an temporary approval so I can go to my bank,said we are doin final in here , and now I can see the loan is through my bank ridiculous, (words means a lot), Moreover they push you a lot to buy more packages.

Haddis Woube made this experience special. The dealership being under construction, hard to park, no receptionist present when walking in. Standing around for 5 minutes before I went to the sales desk and asked them to page him put me in a foul mood at the start. Haddis Woube Was down to earth, a straight shooter offered refreshments and even gave me a ride home because the porters were to busy. 5 star customer service.

Professional service and great communication.

Great car buying experience! Would recommend to friends and family. Happy with car and service received.

며칠전에 딜러다녀왔는데 친절하고 서비스가 빨라 좋았습니다.. 커피맛도 좋았구요..

I really like dealing with Allan. He explained very well the service required for my car. He is amazing.

I went to a dealership down the street the day before coming here to look at the same car. While at the dealership I felt like I had to be constantly on my toes to make sure I wasn’t getting taken advantage of. From the minute I walked into house of imports I felt like I was taken care of. I new I was getting the best deal and only recommendations for things I personally would need. I am so glad I went here!

David Kim the manger was fantastic. They took the time to find what I wanted, had it in stock and delivered it to me the next day.

Just leased new eqs and they had stock at the time that a want and service was excellent. Bought and leased many cars from here and I like it.

Great service, quick response,

Fast service, Bill did excellent job to accommodate my request

Always friendly, courtesy, informative,punctual services

Got my car in and out fast. Awesome service. Highly recommend

Two weeks ago my car starting displaying "Service A is needed to be completed" so I scheduled my service appointment for Friday 7/29/2022 at 10:45. The scheduling app was awesome. I took my car in and a soon as I pulled up someone was right there to take my name and verify the service needed. As soon a I got out of my vehicle they stuck a number and safety clothes on my windshield and told me where to go while my car was being taken care of. Their waiting lounge is the best, I enjoyed a complimentary cup of hot chocolate while seated in a nice comfy chair, I also browsed around in their merchandise store finding all kinds of great sales and accessories for myself and my car. After about an hour my car was completed and waiting for me to claim at the service desk where my paperwork and keys were waiting for me. All in all it was extremely pleasant having the service completed, and I'm actually looking forward to my next service inspection next year.

I had the fortunate opportunity of dealing with Kris Sharma at HOI Service department. I had purchased a vehicle from them days earlier and was having a few things serviced. Kris went out of his way to not only take care of those items but a couple additional ones I requested. The turnaround time was one day…amazing! He went out of his way to explain things in detail and was great at following up with me.

Thank you John Kim for always helping me with any issues my car might have. It’s always nice to be able to count with someone like you to be able to help me when either my vehicle needs services or repairs.

Great service and very prompt.

Goodluck finding any other dealer that will squeeze you in for a same day no-appointment service and actually finish & return your car when promised. Car dropoff only took 2 mins, loaners offered without needing to ask, in and out. Easy no nonsense. House of Imports rocks!

Process of selling my car to Buana Park House of Imports through Autonation website is very smooth and straight forward, particularly the detailed documentation of registration and proceeds which are professionally prepared. I am extremely satisfied with the degree of warm welcoming and willingness to help of Alec Merten, even though my pressing at some points. As well , along the time that I was waiting to finalise my transaction in the showroom, I saw two wealthy prospective buyers of House of Imports vehicles who show their satisfaction on their faces. This is the good testament of quality customer services that has been extended over time.

Goodluck finding any other dealer that will squeeze you in for a same day no-appointment service and actually finish & return your car when promised. Car dropoff only took 2 mins, loaners offered without needing to ask, in and out. Easy no nonsense. House of Imports rocks!

I reached out to Steven online and he helped me to find / reserve a CLA250 for me. He was responsive and easy to communicate. His manager Jane was nice and efficient, and assisted me to get the deal. They didn?t waste much of my time, and gave me the prices quickly. The financial process was a bit slower, I wished they could prepare all the legal documents ahead so I could sign and leave sooner. Overall, good experience and I would recommend other customers to get their cars at House of Imports.

I had to spend 2 hours to clean up the adhesive stick on the windshield and glass roof, this adhesive were transferred from 6 feet long of masking tape which were stuck to hold the new glass roof!!!!!

Anthony was quick with the entire process and very honest. I definitely recommend him when coming here. Great selection of cars.

The service was great! Kris Sharma was thorough and friendly. I truly appreciate his honesty and patience.

I reached out to Steven online and he helped me to find / reserve a CLA250 for me. He was responsive and easy to communicate. His manager Jane was nice and efficient, and assisted me to get the deal. They didn’t waste much of my time, and gave me the prices quickly. The financial process was a bit slower, I wished they could prepare all the legal documents ahead so I could sign and leave sooner. Overall, good experience and I would recommend other customers to get their cars at House of Imports.

It had been a long journey to purchase my dream car. I got lucky that I found Kevan Nguyen, whom assisted me for more than 6 months. Although it took serveral months to finish everything but Kevan made it worth my while. Again I appreciate the dealership and Kevan for such an amazing experience. I highly recommend anyone who’s interesting to get into Mercesdes family to check out House of Imports!!

Fast service, good customer service. I'll come back for later

I have been a long time client of House of Imports and I am disappointed with the decline in attention that I am accustomed to receiving. Although, the service department did fix the issue with my vehicle I am disappointed with seeing that they no longer provide the attention to small details such as making sure my car tires have enough air, refilling the windshield wiper fluid and washing the car and not to mention not providing a courtesy vehicle. I have been a client since 2004 and this was the caliber of service I was accustomed to receiving. Very disappointed!!!

I love coming here even if I have to drive 30 mins at 6:30am. Allison always provides me the best, friendliest and quickest service. She gives all the details without me asking and solves problems. I even got a video of my undercarriage because there was damage, but she let me know it didn’t need replacing instead of trying to squeeze me dry for a sale. Thanks for taking care of me and my Luna Bluebell! 💙

Happy to have Kris Sharma as my service advisor. He is very knowledgeable about car maintenance and clearly explained required services and estimated costs. Car is ready at the stated completion time with txt message reminder. He is an awesome and friendly advisor.

Great customer services; addressed all my questions/ concerns about my M class. I would recommend this facility to friends and others.

The service in all departments is great. If I?m not satisfied a manager is willing to correct the situation immediately.

Ryan Anderson, service manager, and Dominique Torres were great! Both were very professional and personable. I took my car in for a recall. It was in and out in less that two hours.

While car shopping doing research online, seen a car I like from house of imports, although the car was on hold I was able to start with a online chat who happens to be my sale man “Ron” he was very responsive in getting me to the shop to view the car- once inside Ron was very patient and honest while answering on my question, it’s been 8 years since I purchased a new car, Ron the sales man made me feel confident I was making the right decision. Proud to be apart of Mercedes Benz family . “House of imports” was Great !

Kris was the best service men I’ve ever met!

great costumer service! Thumbs up to Allison.

Thank you so much Brian! you made the process so simple!

I was given the option of a loan vehicle when scheduling an appointment, but when arriving at the dealership, the service advisor told me they did not have any loaners available, and I would have to provide my own transportation to go back home and to return to the dealership after the service was completed. He eventually agreed to provide a shuttle to drop me off home, but I would still have to find someone else to drive me back to the dealership. I never had issues with other dealerships providing transportation (e.g. Hyundai and Subaru), and will not be returning to this dealership in the future for service.

The Recall for my rearview Camera was suppose to take 1/2 hour, when I called to make an appointment I was told it may take an hour. I was at the dealer for a little of three hours. The good thing about it is your WiFi worked good.

Service advisor, Mr. Bill Chow, is very kind and professional. I always satisfy his attitude and work to his client.

Went in for service AD on my c300 Mercedes! Dropped off my vehicle at opening and was ready for pick up within 2-3 hours absolutely great and fast service. Bryan has been my service advisor since my vehicles first service, great guy!

My service advisor did a good job getting me in and out of the dealer. And answering all my questions.

Great experience at House of Imports. Dominique was my service rep and she did an outstanding job, she was very helpful and professional.

Bought 840i here since the sales person is way better than auto nation bmw of Buena Park. Garey is awesome! The car has two things to fixed but I feel that there are miss communication since I have to deal with Kevin from finance ( awesome) and Brian (awesome also). My 3 stars is just that the communication between the 3 of them are difficult. I have to go through Garey to reach the other two. I don’t want to bug Garey all the time but I wanted the fix. I ended up picking up the car since I have a few big plans and the car rental place they offered enterprise offered me a Nisan rouge. I’ll update my review after everything is fix but knowing that the total cost of the car is 93k I would think that they would have a better solution with this issuers.

I went to the right place to get my dream car! Everyone there was AMAZING! I usually dread to even go look at cars... House of Imports made all my fears go away! Thank you to everyone especially David for your kindness and knowledge!

Great service at this location Very friendly staff My shopping experience was the best one with a great customer service Tarek Aboushalih offered Me I walk in with no appointment and after an hour I got out work my CLA 250 2022 Love the car perfect for my 18 years old son Thank you and of course I recommend this dealer ship. Fast , profesional and friendly

I’ve had nothing but great experiences with House of Imports. My wife and I have leased multiple cars in the past 10 years. We leased our current 2020 GLS 450 with Ron Amani. He was amazing from start to finish. He was very transparent with me and helped find the exact vehicle we were looking for. They even allowed me to take the car home and check if it will fit in the garage before purchasing! Top notch service! The past few years we have been dealing with Andrew Tiotuico in the service department. Andrew never ceases to amaze me! His attentiveness to detail and efforts to go above and beyond makes the service experience go by smoothly. Andrew always makes sure to update me with what’s going on with the car and to triple check everything down to the inch. He is very easy to talk to and great to work with! Highly recommend him and Ron at House of Imports!

Took my car in the get serviced after buying it. There was a shake in my steering wheel when I went over uneven payment. I made an appointment with Andrew Tiotuico and as soon as I got there he knew exactly what the problem was and how to fix it! Great service! Happy client. Ask for Andrew when scheduling an appointment.

So in about June 20 my E350 started to sputter and the engine light came on. Took it to this place for service and figured i might as well get my A service as it was due ($500.00) while they had the car they said there were 2 bad ignition coils (covered under warrany) keep in mind there are 6. Everything was good then July 18, same problem engine light and sputtering. Took it back, they kept it for a week then notified me that the other 4 ignition coils were bad and my warranty had expired in June (really??) "We can replace themfor you, normally we charge $1650.00 but we will do it for $1350.00 WHAAAAT.?? needless to say i told them to kick rocks. Purchased a set of 6 coils oem for less than $300.00 and it took me less than an hour to replace all 6. Im sure thier mech. Can do it in 30 min. BEWARE OF THESE CROOKS IN THE SERVICE DEPT. if your under warranty your lucky but $1650.00 for 4 coils when they should have replaced them from the begining. Never again.

The whole team was great and very helpful! Quick and very detailed service.

Mercedes Benz in Buena Park (house of imports ) Have the greatest service, friendly and professional, walk In with no appointment and the sales representative Tarek Aboushalih welcome me with the big smile great customer service and make my shopping experience the best one 10 out 10 for Tarek. Thanks for your help

Service was so fast. Brought my car there and got me a rental in no time.

Allison Enciso is truly the best. She provided me with updates and a video of my service request. Ryan Anderson followed up to make sure I was satisfied.

Recently had my car in for service and was assisted by Melissa Nguyen. She was super helpful and went above all my expectations. Will definitely be back to see her for my future service needs.

Update: This review is for DOMINIQUE T. in the Service Department. Dominique provided excellent service. She got me a same day appointment. I had a nail in my tire and she had me in and out quickly. Jake and Stephen are easy to work with. They do not give you the high pressure sales pitch. The car sells itself. I appreciate that House of Imports did not have a 'market adjustment' fee. (Increasing the price just because dealers can really irks me.) Going through financing was also fairly easy. I wasn't given the heavy handed sales pitch to purchase warranties and services.

Great customer service!

Very nice and courteous lady, she took the time to listen and fixed the problem immediately

Melissa Nguyen in the service dept. is simply amazing!!! My husband and I get both our cars serviced at House of Imports only because of her exceptional service. She goes above and beyond. She even helped me purchased my new Mercedes’. Linked me up with Jake in sales and he delivered!

Had my AMG service with Bill Chow for years, no BS upsell just get the vehicle repair or maintenance done the first time, every time. A truly class act and a real professional.

House of import very good amazing service ..I have bill chow help and service all my Mercedes-Benz..bill is very professional and honest service advisor for house of import ..I’m so happy and certified all the service with him..that’s why I keep purchases car from house of import..

Excellent service. MB Service writer Vicente R. is a superstar. He's very professional and cared about my car. It was a 5-star experience. Who's does a recall for a 16-yr old car ...MB does! That is standing behind their autos! In and out in 2.5-hr. While waiting, watched the busy MB service team work like a NASCAR pit crew! Thanks for a job well done! Can't wait to see the new service center.

Wow!!! Blown away by the service department at this location. Out of all the dealers I have been to in my life. This location is the #1. I HIGHLY recommend! Bill Chow is my advisor. He's very professional and great do deal with. Some people say "quality is in the details" and Bill in the service department gets the details right. Whole service department is exceptionally good compared to competitors.

There is another dealership closer to my home, but I choose to drive a bit further just so I can go to House of Imports service center. Bill Chow take great care of my vehicle and of me. Very high level of service. Convenient hours. Bill provides good details on what needs to be done, what can wait, and recommendations.

House of Imports was very efficient and easy when setting up a service appointment. Bill Chow who was the person helping me was very responsive and quick to answer any of my questions. I had to get my brake fluid changed as well as my normal oil change. He made it simple and fast. Great experience!

House of Imports have EARNED My Business with Years of Honest and Top Tier Service and Sales. Bill Chow, my Service Adviser, is the Best of the Best. Knowledgeable, Service Oriented, Humble and Respectful. All Services performed were done to my complete satisfaction. A+ Dealership!

Wonderful experience. I was lucky to get a knowledge service person, Bill Chow, I can’t say enough about his honesty, integrity and detail to his job. He goes the extra mile to let you know what the issues are with your vehicle and the process of the repair. I have had several different service people over the years of owning Mercedes, BMW and Porsches but none of them were as qualified as Bill. He knows his stuff, if you are lucky enough to get him as your service person you will not be disappointed. House of Imports is a first class operation, fair pricing, honest assessment and great mechanics. I live in San Diego and make the 100 mile drive just to have them take care of my vehicle.

I can only speak for my experience with service at this location. I’ve worked with advisor Melissa Nguyen for many years and was so glad when she moved to Mercedes Benz. I can finally take my Benz to someone I trust! Car stuff can get pricey and while I know it needs to be done, I tend to be on guard. Luckily I found Melissa and I can trust that she’ll let me know exactly what work needs to be done and what doesn’t. I have referred all my girlfriends to her and they all had the same great experience.

My experien experience was 5 star. Adam(Aran) and Gil were great. Thank you

Wonderful experience. I was lucky to get a knowledge service person, Bill Chow, I can’t say enough about his honesty, integrity and detail to his job. He goes the extra mile to let you know what the issues are with your vehicle and the process of the repair. I have had several different service people over the years of owning Mercedes, BMW and Porsches but none of them were as qualified as Bill. He knows his stuff, if you are lucky enough to get him as your service person you will not be disappointed. House of Imports is a first class operation, fair pricing, honest assessment and great mechanics. I live in San Diego and make the 100 mile drive just to have them take care of my vehicle.

Thank you for your kindness. I strongly recommend this place.

I took my car in for service and very happy & amazed of the excellent customer service. Melissa Nguyen call me personally and facilitate the whole process & she went above and beyond making sure I get what I need and everything was transparent from day 1. I didn't follow through with the service recommended but I definitely will come back in the future.

The service was very good but the car was dusty when I got it back. I just had a complete detail on my car just a few days before. . It would be nice if the car was washed after service.

Best service & experience ever! David Chang in sales was friendly, knowledgeable and went above and beyond to help. He was very patient and personable. George in finance was excellent as well. He explained everything very well and was extremely helpful. Will return here for every car purchase and will be requesting to work with them both again!

I went into House of Imports to see my dream car! David C. helped me out. He was awesome! It was a smooth and pleasant transaction! Everyone was simply GREAT! Thank you House of Imports! #GLC300 🎉❤️👑🥂

Great service and Dominique Torres is the BEST she goes way beyond expectations. She always looks out for her clients and always keeps them up to date on what’s happening and what need to be done to get your car back in top shape .

I’ve always had good experiences getting serviced here. The employees are always transparent and helpful. Kris Sharma helped me break down the prices for my car, and he went above and beyond to helping me find the information I need and ensuring that I had a safe ride home when I had to leave my car there for a few days. He truly adds kindness to the world!

2012 vehicle that had a break recall. I had no appointment and MB Buena Park was able to accommodate me and service my car the same day. Great service!

They made buying process really easy for me. Very professional. I would refer them to my friends and family.

Excellent

The best

Tom was very energetic and helpful

Very informative and knowledgeable exsperince for keeping my car safe for running up-to-date.

The service was very friendly and informative with the issues and options to resolve. They worked with me on timing to make sure the services needed were completed on time.

It took longer than I was told (2hrs.) I had to wait 4hrs

Took my 2006 E 350 in for a warranty repair on the Sensotronic Brake Control unit. An inspection of my vehicle was done by the dealer. They sent various pictures of items needing attention, such as suspension bushings, tires, etc. They completed the repair and returned my vehicle to me. I took the car to a tire dealer for new tires. They inspected the car and noted it was now missing 3 lug nuts, 1 on driver front, 2 on driver rear. If Mercedes did such a check, how could they miss this! OR, they FORGOT to put all my lug nuts on. After getting the car back I noted no vibrations or noise and drove it 3 miles to the tire shop. This was SO DANGEROUS. Thank you House of Imports for endangering my life.

My advisor Vicente provided friendly service! The best customer service :)

Was referred by a friend to see Melissa Nguyen in Service. She was polite, knowledgeable and exceeded my expectations. Will definitely be referring Melissa and House Of Imports to everyone. Thanks!

You guys need to be reported to MB headquarters for your disgraceful service! Worst customer service and the most ridiculous experience.. I live 2 hours away and I was told that if I buy the car .. they will ship my old car … bought the car on6/24 and I was told that I will get my old car shipped by the latest 6/27… that day never came… they are giving false promises and they didn’t ship my car… they will just promise fake promises till you buy the car and they are no where to be found! I made it clear before purchasing the car that I need my old one shipped as I live 2 hours away… now they are not responding … I lost a seller that was supposed to buy my old car and I pay insurance because they promise things that they can’t fulfill and make the buying experience the most awful thing ever! It’s been 2 weeks running in circles.

Service was quick and professional. Jag,my service advisor, was communicative throughout the whole process and was very transparent

KRIS WAS GREAT AND MADE THE VISIT VERY PLEASANT. My car was expertly serviced, and done in a timely manner. It is nice to be well taken care of by everyone at House of Imports.

very professional attention to the details, a gold standard of customs service the best experience anyone can have.

Great service and competitive price! You can always get decent discounts from this dealership. I had service with Tom and Melissa, they were both fantastic!

Josephine made the whole process as smooth as possible. Would definitely recommend House of Imports.

Nick made sure my issue was resolved ever so graciously today. Took no time at all it seemed. The manager on duty yesterday, I felt, went above to fix the situation. Everyone I have is encountered at this location has been very helpful. I checked in, grabbed a Cappuccino, and a seat in front of the television.

Dominique is absolutely the best service advisor I have ever encountered. I took my car in for service B in February and complained about my gas levels disappearing on my dashboard. The day of my grandmothers funeral in April I was driving and my engine light came on. Immediately I contacted the dealership and Dominique listened to my concerns and informed me to drop my vehicle off. Later, I received a phone call stating I need a replacement fuel tank which can cost (thousands). By my surprise, my guardian angel Dominique was able to get the replacement fuel tank covered under warranty!!! And it was NOT easy!!! My car was in the service department for 3 months due to the part coming from Germany. I was the talk of the whole dealership; everyone was excited that my car was officially DONE. Thank you House of Imports, but most of all thank you Dominique for ALL that you do! Thank you for valuing your customers, keeping a positive attitude, and providing exceptional customer service.

Ali Hamze helped me a lot. He is a great salesman who went out of his way to ensure that every expectation is met. I am grateful I got my car through him.

Melissa Nguyen was my service manager she took good care of us thank you for your prompt service!

They got me into my dream car. I bought a 2019 toyota camry from them. They are very kind and so professional, I am glad I purchase the car from them. Thank you

Very thorough and professional

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I was looking for Certified Mercedes-Benz and found one I liked with all the options. I contacted them and got a quick response. I scheduled my visit and I was given all the information I required. I changed my decision and went back to the same place to complete the purchase. It was a very stress-free, professional, and welcoming experience. I would recommend the dealership to anyone who is in the market for certified vehicles. Great people and great customer service.

SALE JOSEPHINE WAS WONDERFUL IN HELPING ME FIND THE RIGHT CAR WITH THE RIGHT PRICE...THE BEST SALES THERE IS OVER THERE...HIGHLY RECOMMED ..

Service is the greatest. My Service Advisor Adam Taschyan is the best in the West. I Love this guys very professional.

I received Excellent customer service from Vicente Rodríguez. It was first time there but he was very honest, answered all my questions and made me feel at ease.

Great Advisor!

Good customer service, no hassle, no need to have a closers. This is my second purchase from this dealership. Always pleasent. Steven and Capone are a great team.

House of Imports Mercedes has by far the BEST customer service. I have been a Mercedes owner since 2012 and I will never buy another brand. I have been spoiled.

Very good and easy buying experience! Buying a used car from auto nation gives you peace of mind regarding the quality of the cars.

Amazing experience. I highly recommend for 1st time luxury vehicle buyers or if your looking to lease which is what I did. I was intimidated at first walking in, but once you sit down with one of their reps they do everything to make you feel comfortable and at home and do everything they can to get you the best rates and get you into the car you want same day. Thomas was my sales rep and was an absolute pleasure, very courteous and a great help with learning all the features in the vehicle, also Jason in the financing department was very informative and even gave me advice on how to boost my credit so that car buying in the future gets better and/or easier and I can have even better car buying/leasing opportunities. Extremely happy with my vehicle ! Walked out in a 2021 C-Class 300 and I Love it!!!!! Thank you House of Imports!

service rep bill chow is great as always, that's the main reason we come to this shop for new cars

Gary was a fantastic salesperson to work with. Very professional, knowledgeable and transparent from the outset of the transaction.

We wanted specific color exterior and interior. Made it happen, thanks to Anthony Vega and Mr Huh. Thank you again~

Allison has been my service advisor for a few years. She is courteous, knowledgeable and excellent at her job, Getting your vehicle is always nerve racking, She always puts me at ease. I know that she is not UPSELLING me. House Of Imports Mercedes Buena Park is the BEST!

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+1 (705)806-0465 /Email: claricehaynestrades@gmail.com

The people were friendly, they got you in and out fairly quickly. Very helpful with assisting you with want you needed, everything looked very nice and clean

Vincent thank you for the amazing service. Thank You for listening and taking care of our car. Till the next time

Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!

The salesman, the sales manager and the finance guy were all straightforward and professional. The buying experience was the best I have had at any dealership.

I bought my very first car from House of Imports back in 2000 and have been going there all these years. Service has always been great all those years. I recently bought the 2022 C300, my 5th car, and I gotta say, by far, the best experience!! I never would have thought I would have have so much fun buying a car and so easy and fast. Buying a new car for myself and my daughter buying my old car in 3 hours?! Wow! All thanks to Josephine Hwang. She’s very straight forward, honest and funny and she really cares about her clients. Never a dull moment with her. Highly recommended 👍🏻. I think I will never go anywhere else but House of Imports in Buena Park. Thank you so much Josephine Hwang and to your crew. You’ll definitely be my go-to person now for all my Mercedes needs. HOI is lucky to have you.

The agent that assist me is great because he was very helpful and gave me a great deal. Awesome experience

I drove by 2 Mercedes dealerships to get service at House of Imports. They do a wonderful job and take care of their customers! My service advisor Vincente was helpful and even though I took it in for a minor service helped me take care of a major engine issue

So nice there and willing to do anything to help you out. True customer service

Went in for a service and it was well taken care of.

Chris in the service department was great! He helped me get my car serviced and explained in detail what was wrong with my car.

Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!

Good people and good cars. I will definitely recommend it to all my friends. My next purchase will be at House of Imports as well.

Multipoint inspection not well done- timing change repair 6k for parts and labor is ridiculously high- still can?t pass for the Smog??? Very disappointed!

They have an excellent /expert consultant staff. Best customer service, I’ve been with them 6 years already.

Charges are excessive. Zero negotiation on too soon for certain services based on mileage..to bad...

Friendly staff. The dealership is clean. Covid free.

Purchased a used car from this dealer: -Representatives reached out quickly, always answered the phone when I called -Had the car cleaned & ready for test drive -Transparent buying process, respected my desire for financing through my credit union and did not push when I declined dealer financing -Very accommodating and relatively quick buying process (took around 3 hours from start to finish)

Melissa is amazing!! She provides exceptional service communicating everything step by step.

First time bringing in my wife?s car for complimentary paint retouch. Quality of service was excellent from the time I dropped off the vehicle, to getting a loaner car, and picking up the vehicle. Melissa of Service was easy to communicate and very responsive. Would highly recommend House of Imports - Mercedes Benz.

We love House of Import! We just bought another vehicle from HOI in Buena Park. All the people there from Sales Department to Service Dept are highly commendable due to their knowledge and attitude in dealing with customers. We have been dealing with HOI in BP from the early 2000 and we love Mercedes Benz.

everything is good 👍

Purchase was smooth and with no problems. All staff handled with exceptional courtesy and professionalism.

My buying experience from House Of Imports can only be described as a positive one! Was in the market for a new 2022 C300. Due to the current microchip shortage, I went in knowing that supplies were very limited, but I still wanted to take a chance to find my car. I had visited another dealership which had a market adjustment on all of there cars which dissuaded me from purchasing there. Upon arriving I was greeted by Sales Representative Gary. He had asked what I was in the market for, and proceeded to show me what they had available. He was extremely knowledgeable and friendly and he was able to get me a car with my exact specifications! The buying process went extremely smoothly. Finance was also stress free with Billy who walked me through the payment portion/coverage for the car. The entire process was seamless and I could tell everyone was there to ensure I had a positive experience. Also a shoutout to Alex, as I was also looking to sell my old car. He was extremely efficient in giving me an offer, as I was in and out with a check for my old car in about an hour! As a first time car buyer I would recommend House of Imports for years to come. Thanks again!

My advisor was quick to receive me, explained clearly and completely the work to be done, benefits of service, and charges. It was very professional attitude. He was pleasant all the time. Work was done on time.

It was a great experience & Completely Satisfaction for getting my Car Service From House if Imports, for the rite work to be done.

Dealer was kind, professional, and went out of their way to fix my issue. Much appreciated to all involved.

Brian H. my service rep gave me excellent customer service and would like to work with him agaim

Service representative was knowledgeable and helpful, i also believe that the technician did a great job on my car. Thanks a lot!

100% recommend!! I am so grateful to have worked with House of Imports for my new GLE purchase! I worked with Ronelle, an amazing sales lady. She was extremely kind and helpful with my out of state sale. She gave me details all along the way. She kept me updated and helped me understand the process. I would highly recommend working with Ronelle for your next Mercedes purchase. ♥️ Thank you Ronelle!!!!

Allison is very professional always updates me on repairs always on time Ryan Anderson is awesome he supports a great team Great job Ryan and Allison for taking care of my sons first visit when he brought in his Mbz Thank you

Is very patient service in here, dealers would prepared all of stuff before you purchase.

I got the car exactly what I ask for. Thank you! I have to say that this was by far my best car shopping experience. The saleswoman was adept as well as very informative. She even made sure to answer each and every question we had patiently. We will surely be coming to the Autonation in Buena Park for years to come.

Great customer service from my advisor ( Rodriguez)

I have no complaints! My service advisor Allison is wonderful, honest and she has great customer service Excellent

My GLC needed a small repair that the warranty was able to cover, and an oil change. The service advisor, Allison, was great in explaining my warranty. Every employee acknowledged me as I walked through the showrooms and lounge. Car was fixed and serviced in a reasonable amount of time.

Received an excellent service from Kevin. He provided significant information on the product . Very helpful from availability of the cars and features. Provided lots of time to make decision.

Great service - staff is very friendly and helpful

You can find a really good deals on pre-owned. Service Department are professionals

This is the 8th car I have purchased from this dealership.

Service Manager, Adam, was most helpful and easy to work with. Finally, a service guy I can ask for each time I come to the shop. As for quality of repairs, that will be accountable after I drive the car a few weeks but, at the moment all is excellent.

Service done in a perfect way . I recommend the dealers for my friend and family

The service representative Adam was very Knowledgeable and did the job with Fast service And Fair price

Easy access, great people, reasonable and very accommodating.

I live in Laguna Niguel and am very close to 3 other dealerships but I drive all the way to Buena Park just to give my business to a great dealership. My salesman is Jason Hogben and he has sold our family 10 different Mercedes over the years. He is top notch and cares about his clients. Very sincere and never passes judgment and he will treat you fair, just like everyone else at this dealership has. They are a real class act.

My experience was great . It was my first time getting my S550 service . I?ll definitely return for next service.

Met with a smile and a nice greeting. Had appointment with Adam who remembers me and welcomes me. Gets the info he needs from us and gets the car taken for checkup. Hi is always so polite and well informed. Very professional and helpful.

I’ve been a customer for 21 years and Jerome Jackson and Ron are the best salesmen. Top notch service every time

very pleasant visit to do the recall repair and very professional and friendly.

Took my car into the House of Imports at Buena Park for service and maintenance. I received prompt and excellent service. Very please and happy with the services.

We purchased a 2022 GLB from Sam and his team at house of imports. The whole process was super easy. Sam helped us locate the exact GLB we wanted when other stores could not. He gave us a fair price and was easy to work with

I have been taking my car for service at House of Imports for the last 3 years, service is great.

I went to take my car for a service, Alison attended me and she was very professional and friendly in serving me, the service was excellent

I am always satisfied with the excellent service I receive at the House of Imports Mercedes Benz. Ron Amani is the best sales person and Adam Taschniyan is the best service advisor in the business.

Always a great experience. No hassle. I can just drive in with no appointment

The burchase experience I had with this particular dealership was very smooth, they did everything they can to closely match my requested down payment as well as monthly payments. The sale person was very nice and knowledgeable.

service rep understood and made the appointment easy and fast. I've been coming to this location for years and I live in the Valley. Thank you for always servicing my car.

Very helpful and accommodating staff. They took the time to answer all of my questions and I never felt rushed. I highly recommend this dealership.

Easy & courteous , friendly and no pressure and provided me with many options of future service and repair

I had a good experience buying my car

Mr. Bill Chou at Buena Park House of Imports provided his top professional services as always.

Melissa Nguyen was a great service tech, searching out a coupon for me to save $$. Lounge felt like a resort.

Bill Chow my advisor is the best service reps I have come across in quite some time. Look him up if you need work done on your Mercedes.

I made an appointment to do Schedule A service and assigned me to a service rep. I also check the price for the service which is better than the other dealership. Then I asked about complimentary car wash, I was told “just mention to the rep” When I brought the car in, the assigned rep took a day off, no replacement was assigned. So I have to wait to get one. When I mentioned the car wash, I was told that car wash is under construction. What kind communication among their team members? I was told on the phone there is a 10% , then the rep said “No”. The service includes tire rotation, my mileage is about 3600 miles, so rep said it’s not needed. Shall I bring my car in when it gets 5000 miles? Overall, the team members are lack of communication, the information given were not aligned.

Bryan Hoffrichter was my service consultant. He was professional and my car was completed in a timely manner.

Service is great at House of Imports. They took care of my car.

Great service representatives. Service was done while I waited which is very convenient for me. Clean facility and waiting area.

Always a pleasant experience. It doesn’t matter which advisor helps me, it’s the same pleasant experience. The process is easy and I’m comfortable with the work they do to my GLC300. I have been to other MB dealers and the customer service doesn’t compare with House of Imports.

John was really helpful in purchasing and installing my tires. He kept me informed during the process of how long it would take.

Mr. Bryan Hoffrichter, Service Advisor at House of Imports is highly professional, greatly knowledgeable and extremely service oriented with an admirable attitude of caring and communicating with politeness and grace. It was a pleasure to deal with him.

Adam is the best service rep. The dealership is under construction. But my wait was short and they have a great Starbucks coffee machine

I am not the type of person to write a review, but this team really deserves it. Quality from beginning to end.

Wonderful experience. Made it a very easy process.

Consultant Brian Hoffritchter was friendly and knowledgeable. Disappointed there was no courtesy car was and bottle water though.

I recently serviced my Mercedes C300 in their Buena Park location, I was expected to wait 2 hours but the service personal were able to finish the work earlier which I was very happy about..Thank you !

There was an airbag recall on my 2011 C-300. I had received, at least three notifications, but was too busy to get in there. Finally, I made the appointment, but once I arrived, I was told my car would not be to my avail for about five (5) hours, which did not sit well with me; I had an appointment in L.A. County, within the next two hours. I was immediately put at ease, in being told that House of Imports would provide me with a rental car. It really made my day, and I didn't have to concern myself with having to hurry back to Orange County, once I entered all that late, afternoon traffic, coming from L.A. I was also able to get a quote on a few cosmetic items, and I left with a laundry list of things that my local mechanic can handle. I'm very appreciative of the professional service rendered at House of Imports, and look forward to purchasing my next MBZ there.

very perfect service,like it very much.sales talk nicely and friendly.

My service advisor Allison got my car in and out without any issues ????

Went to House of Import for a service appointment, was greeted by a rep as soon as I pulled in, the service advisor walked me through what?s to be done, how long it might take, etc. my car was ready in less than 3 hours, super job!

Great service, easy to get in and out, dealership close to office

Expert MB maintenance and if your signed up to House of Imports, they always email you service specials that are comparable or better than prices at independent or foreign repair shops.

Great service. Was able to get the vehicle that I wanted, and they kept up great communication through the entire process. Justin was awesome. Definitely recommended.

My car was serviced by Alan at House of Imports. A very professional and prompt guy. His attention to detail is unparalleled. He will keep you updated every step of the way

I was very impressed with my service advisor, Melissa. She was extremely friendly and attentive, and I really appreciate how responsive she was to my need to get in and out quickly.

From start to finish, I felt like I was treated like I was doing luxury/designer shopping when all I was there for was to get my car serviced. Thank you!

I arrived early as I had an early appointment but my service rep did not arrive and I was taken care of by another rep. She was great and gave me an honest opinion of what my car needed. She kept in touch with me during my service.

I have always owned a Mercedes and always through the House. Everyone is so nice and welcoming but mort important they take good care of you, through the whole process there very communicative and make sure your obtaining the best terms. I highly recommend them.

I dropped my car off. And my service advisor, call me when it was ready. .....

Good service experience

My last 2 experiences at House of Imports were stellar. Bryan, my service advisor took care of everything in record time giving me back part of my day. Grateful to him as everyone else I came into contact with.

My experience was outstanding! I was treated very well, and I was very impressed with the clean waiting rooms.

Dominique was very helpful, exact about what was to be done and explained all the work to me. It was all done on time. She called me when the service was done. The whole staff at service was very welcoming and all asked how could they help me.

The best services, their knowledge, their patience? make me very happy after bought the car and want to recommend this dealer to my friends in the future

Very professional, courteous and honest regarding your vehicle

The agents were very polite, helpful and proficient in their work. I highly recommend them and the company. I am happy to be your customer.

Friendly staff and easy in and out service! No hassles or issues, down to business and your car is done!

Awesome service , great inventory, far and easy great deal

Adam is always so helpful! Always makes my service appt quick and stress free!!!

Great full experience,awesome job.No complain

Everyone at dealership was professional and nice. Will recommend this place to other people. Am happy with purchase.

Good service representatives Mr Adam Their building is under construction so car wash to be expected

Me. Allison Enciso was amazing, she went over & beyond making sure everything was clear & concise

I visited House of Imports to have a repair done on a vehicle I purchased there several years ago. I received quotes from House of Imports Fletcher Jones as well, which was $15 higher. I got an email coupon for 25% off services that was honored. When I arrived, the quote was much higher than what I was given during a phone call earlier in the day. Melissa graciously handled my issue and offered to ask her manager. The lower price quote was honored without hassle. Melissa was helpful and friendly during the entire visit. The waiting area felt COVID safe, as it was not crowded and there was an area to sit by myself.

Promo Price: Service A special $119.95 Dealer Price at dealer: $378.08 There is too much difference.

The people are friendly and go above and beyond to make you happy. Service is quick and reliable. I love going there when I need to. I don?t mind the 30 minute drive at all!

I had a scheduled service maintenance for my GLA 250 last Feb 12, 2022, Allan Halina of the the service department was very accommodating. I will surely request for him the next time I visit the House of Imports . Good job!

I was disappointed when they didn?t have a loaner car for me even though I indicated it when I booked the appointment. However I am pleased with the service I received from Allan Halina. He is helpful, friendly, and kept me informed with the process.

Service personnel are very helpful and honest.

Recently I purchased an SUV, and purchased the maintenance package, which was around $4,000. 00. The service agent (Kris Sharma), recommended a weel alignment, which I though was not necessary, but he persuaded me to get it. Since I paid for the service package, I thought it would be covered, but apparently it it wasn’t and I paid like $200 for it. So the 4K appear to only cover oil changes, wiper blades, inspection of fluids, and reset of service lights. I would not recommend anyone purchasing this type of service packages, unfortunately at signing the contract, the sales person in so persuasive that it is almost impossible to say No. it would be nice if they give you a breakdown of what is covered and what is not.based on the misinformation, I will not consider purchasing Mercedes again, specially not from House of imports. I will consider BMW, Audi, or another vehicle in thi range

I am satisfied with service of my vehicle at Mercedez Benz Dealer.

I took my vehicle for service, normally if I have a check engine they would charge me $219 just to check my car right. This time around I knew what was wrong with my vehicle and I pointed out two different things that I knew needed to happen. The representative wanted to charge me $219 separate for each thing I pointed out. He said because they need to install a computer and check all of them individually. He said if I had a computer I wouldn't have to pay. This is the first time in many years I've been going to this dealer this has ever happened to me.

My friend referred this dealership to us with the contact. She is efficient and make the work easy.

Everyone at House of Imports welcomes you. They are attentive to all your needs and questions but my sales person Justin who sold me my GLC 300 is even more awesome!! Overall a 5 star experience!

Bill Chow is very professional and always helpful & courteous when I come for service.

Mr Sharma I service went out of his way to help me

John Kim is the best! He always goes beyond to make sure I am taken care of! Every appointment is a breeze.

I have driven MB since 1986 and have always gone to the House of imports in Buena Park California. My dealer is Sam Wong who is superlative in all categories and my service advisor is Jag Reyett who is without equal.

Melissa Nguyen was very polite and helpful service manager

Ron Armani is the best car salesman we have ever had the pleasure of dealing with. My wife and I have only dealt with him for the last ten years (maybe a bit more) but he is honest, and always looks for the best deal possible for us.

Great atmosphere sales team was great didn’t pressure you any to buying and helped us pick the perfect vehicle

I live in TX and bought a GLC 43 2021 in May, when delivered it had a dent on one of the doors, I did not have a sales person, only somebody who answer the phone when I called asking for the truck, I spoke with Capone, which he has nice up until the point that I signed the documents, then he was not available anymore, Paul is the guy who was in charge of the arrangements of the deliver, and the day after the deliver I told him about the dent and said he was going to talk to the manager, I called about 20 times at this point to the dealership and ask for the manager and He or She is never there, Paul do not answer or text back anymore and Capone not only doesn't answer anymore but he did not send the title so I can register the truck in TX, my bank had to get involve and then some ladies named Rhonda, Susan and Janeth got involved in a chain of emails about the title, well, apparently Capone or whomever was in charge did not send the documents to HCTX until August 16, and I bought the truck in MAY !!!!!!! It's been 4 month and I can finally drive the truck without been scared of getting a ticket because of the plates but the dent still there. It is unbelievable the lack of customer service, not only I DO NOT RECOMMEND this place, I'm disappointed that Mercedes-Benz allows this type of service.

I purchased a used 2018 Range Rover Velar from this company for $67,000 out of state (Texas). The pictures looked perfect online, but when I received the vehicle it had over $7,000 worth of scratches inside. They never posted the interior damage online. It literally looks like the previous owner was a cat!!! I asked them to replace the damaged interior parts and they refused. This company really gives the Mercedes and Land Rover brands a terrible name and disservice. The salesman simply said, well it wasn't my vehicle, so I never inspected it. This means, he and the company didn't give a xxxx and don't give a xxxx about their service or products they sale to you. It also took them 2 months to send me ownership documents. I purchased the vehicle in July and it's September 26, 2021 and I still haven't received my tags. The vehicle literally just sits in the garage. I'm a military veteran and I do not recommend buying a vehicle from this company everrrrrrr!!!!

John Kim is the best Best service ever

Service always exceeds expectations at HOI.

He called and kept me up to date on his ETA and got my car started

Bill Chow is the service advisor par excellence! He is attentive to my concerns, making sure that every detail on my MZB is thoroughly examined to insure safe passage for my family and myself.

Had appointment at 11am. Made to wait just shy of 6 hours for oil change and to check tire air pressure. No vending machine, no place to charge my phone. Very frustrating. Very last person there. Finally got my car and drove away and car warning lights were on. Had to take the next day to another place to get warning lights reset and proper air pressure in tires. I will never come back here again.

Great car service , great customer service, and great products!

Timely is matter to me . Thank House of import.

Great service through Jonathan on my recent visit to the House of Imports. Timely repairs were greatly appreciated

GREAT Experience!! Had such a bad experience buying my last MB at a different dealership, THIS experience was amazing! Salesman Ed was professional, approachable, on his game! Thank you! Stephanie D.Jelinek

The dealer always welcomed me with a friendly smile, and I was happy until I left the Benz store. When I visited for the first time six years ago, he taught me so kindly and always responded brightly, so I like this place and I will recommend it to people I know.

Jag Reyatt in service takes care of us and our fleet. Make sure you see him.

the outstanding service and the nice attitude of mr. Jag

Mr. Allan Halina at the service department was very helpful and knowledgable.He explained very clear what I needed to know. Very accomodating.I highly recommend House of Imports for regular car service with a personnel around like him.

Overall it was a breeze interacting with House.of Imports initially through the internet and then through email. One issue still pending is getting my Owner's Manual. It was missing and I was told that it would be ordered right away and delivered to me via FedEx. It's been 2 weeks and I haven't received my Owner's Manual due to having to order it from Germany and it takes longer???..I am not happy about that.

Found the exact car I wanted through MBUSA.com. It was at House if Imports. I began communicating with Kevan, set up appointment to see the car and already got an offer on my trade. Unfortunately Kevan had another customer. So Ashley stepped in to facilitate the transaction. We took a drive and I was immediately in love with the car. Few bits of paperwork then the wait started! Only criticism I have is the amount of waiting. Otherwise the whole experience was very easy! Definitely recommend going to them.

Easy appointment scheduling. Service advisors are very knowledgeable about MBZ fleet and recommended service items.

Allison and Ryan make sure that our three MB cars receive efficient and quality care. We have been customers of House of Imports for over 30 years.

Always a pleasure to visit the service center when dealing with John Kim. I know I'll be in good hands.

Allan the service technician was very friendly and professional, I'm very happy with the the service provide!

Excellent service thanks to my service advisor Jag and Linlin very professional very helpful . always do amazing job . every time I do my car service they take care of my vehicle with the best service and advice. I’m very happy with my choice.

From start to finish this dealership made my purchase so smooth and simple. I purchased this car without seeing it and the salesmen, Robert, was great with sending me more photos and a visual inspection that was very accurate. The car was a 2017 but was in perfect condition as stated. The manager, Lebanon, was extremely responsive and accommodating. My purchase was not a big ticket item but they treated me and the transaction like it was.

Good and quicky service. I like this brand and house imports. I have been with them for 5 years. John Kim is very professional Technican, He care about my car and explain very detail and carefully for me. Helpful and solve my problem quickly.

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later

Our family and extended family have bought and leased many cars from House of Imports in Buena Park for decades. Our latest experience did not disappoint. Team Hwang was very patient with us, showing us many cars (new and certified pre-owned) in its inventory. The whole experience was very pleasant and stress-free. And we're very happy with our new GLC. We highly recommend House of Imports for buying or leasing a Mercedes Benz.

Two items needed repair when we first purchased our GLA 250 in June 2020. Although almost a year has passed, MB in Buena Park accepted our repairs, ordered the parts and fixed everything, complimentary. John Kim was quick and efficient in meeting our needs, even providing a wonderful 2021 GLC 300 as a loaner! Absolutely happy to rate 11 out of 10 stars!!

Good?I am very satisfied with the purchase method this time. I am 10 points satisfied with the salesman?s service attitude, and I am responsible for my work attitude.

Very happy to have my car serviced there, thanks John Kim

Timely service. Very helpful staff, clean facilities.

Service Department: John Kim was very professional and attentive. Had a flat tire and John Kim was quick to get me in and out within an hour or so. The facilities were clean and the lead greeter was very attentive and friendly as well. Forgot his name but he’s been there for 20 plus years. I particularly liked the fact that they did a video recording of my vehicle prior to it going into service. And being that I’m very careful with my Mercedes, it gave me great comfort to know that they were willing to take responsibility, should a scratch or dent show up after the repair was completed. Overall, I was very pleased with service experience at House of Imports Mercedes Benz in Buena Park, Ca. Keep up the good work guys!!! Emil R. —-

This place has great customer service and they don’t try to sell you all the extra things to hike up the price. They also delivered my car and hooked me up with a place to get an extra key made. Very very helpful and up front and honest .

Mr Hann made my car shopping and amazing experience. He took care of all the needs and stayed with us until it was complete and late at night.

Andrew (service advisor) & Ryan (service manager) coordinated to make this last visit a very positive experience. Everything (including estimated repair times) was done as promised - all pre-service arrangements and commitments were exceptionally met.

I can honestly say, the attention given was outstanding. Lin Lin was very informative and knowledgeable and was very impressed with her tool bag, she was ready to install both license plates before leaving. First time buying a Mercedes Benz and I have No regrets. I’m very happy with my choice.

I want to thank Andrew, my service advisor, he was great. I appreciate how he was able to accommodate my work requests for my car. There are two things that I have noticed though that I have not experienced from other dealership?s service center. One, my car was returned to me without being car washed. Maybe they have problems with water supply? Two, my tire pressure monitor has alerted me that three of my tires has low air, maybe it has not been reset after they did wheel resurfacing on three of those four wheels. Maybe next time the technician will be more conscientious and I will get to have a complimentary car wash? Who knows?

Stan D. Did an excellent job in providing us insights into the Mercedes certified used vehicle we selected. We had searched for this specific used vehicle for over 6 months. We appreciate his assistance in securing this most current vehicle. The dealership also offered a fair price for our Mercedes trade in. Thanks Stan and House of Imports / Auto Nation!

Overall good experience. However I picked up a dirty car after recent service visit.

I brought my car in for service and my cat was ready in less time than expected. Jag always provides excellent service.

They did a great job and it was done in a very timely manner!

Brian from the Service Dep't is totally awesome person! He covers all what my car needed! Thank You!

Salesman was out for the weekend therefore I was appointed a new one which was respectable person but the paperwork, car, and numbers were way off from what I was promised change after change and I was annoyed because not once did I hear the manager say look we messed up here so here?s what we can offer to fix this. All he said was this is how we messed up and this is what you?re now going to pay or get not a single sorry from him. I left work early that day at 3pm, didn?t leave the dealership till 8:15pm spent more time waiting by their desks/lobby than signing paperwork only took 30-40 mins rest of the time I was waiting. Never even got the chance to test drive my car till after I purchased it, by the time I got out of finance it was dark and no one at the dealer even showed me how to negative anything inside the car!

I was up front and honest when I arrived about how much I was going to put down and brought my auto navigator offer from capital one. I was hopeful this car buying experience would be quick and easy and it was anything but that and was def not haggle free!! Not only was a lied to about time frame on when down payment was due I was pressured in to buying an extended warranty and they switched my lenders and had me sign paper work for a new lender on a holiday so I wasn’t able to call them myself and was told capitol decided not to finance me which was a down eight lie so I ended up signing for an 8 percent higher interest rate and my payments went from 436 a month to 615 some how now it’s a nightmare trying to get them to resign my financing with capitol one with out the extended warranty. As they are saying it’s final!

Customer service was excellent! Met alll of my wants and needs

Good service and good people

Annual MB C300 service, vehicle is low mileage 2008 49k

Korean service is very convenient at House of Import at Buena Park. And Service man prepared and provided a car for during service.

Service department is fast and friendly. Always greeted promptly, given a loaner car and service is completed quickly. Highly recommend this location.

I bought benz glc 4matic. I like it. The dealer was kind and thoughtful.

I really it ,everything is perfect I will keeping shopping here Josephin is a very nice and kindness person

I had a great car shopping experience and i would definitely recommend to a friend. The process was fast. I had to actually take my vehicle to get serviced after I noticed an issue with my radio but the services were quick and my car was ready in a day!

Great service as always. Thank you Jeff and Craig!

Ryan Anderson and Adam T. are amazing. They have been so helpful with some major repair costs that Mercedes would not take responsibility for. I highly recommend House of Imports to everyone!

Jerome Jackson & Ron made my new 2021 G63 AMG G Wagon purchasing experience process a phenomenal experience, by demonstrating Stellar Customer Service. Jerome and Ron are true assets to The House of Imports Mercedes of Buena Park.

Thank you Adam for always taking such good care of my car needs. You always go out of your way to guide me as to the right things I need to take care of my car. I trust your judgement and expertise. I always have a good experience with you. Thank you again for your professionalism and caring nature.

Easy to work with, Bryan did a great job. Free loaner while repair was being done.

I was truly not planning on getting a car when I showed up to test drive, but Jake was so awesome to work with. He was very accommodating, not pushy, and made the whole experience seamless and easy!

Prior to selling a vehicle on May 17, 2021 that I Initially purchased from House of Imports December 19, 2018, November 23, 2020 I had previously requested cancellation of extended warranty by contacting Omar Qudah, Finance Manager directly. He sent me the form to sign and I returned it to him signed right away. He never responded to my inquiry for follow up and the cancellation still has not been processed 6 months later. I contacted Customer Service through their website’s online chat to file a complaint about this problem and also again through a different channel request cancellation of the warranty. Now I still need the extended warranty cancelled - I sold the vehicle to another dealer as a part of a trade-in on May 17, 2021. 2+ years ago I also had a similar problem with Lebanon Alamadinne, Finance Manager with the same subject - my request to cancel a warranty on the same vehicle. It took me a series of phone calls and emails and more phone calls over a period of over 6+ months for him to ever respond to my inquiry and return communication. I have spoken to over three dealerships to get their advice in what to do. They all have said my request is such a simple one that only takes 10 minutes to process so they like me are perplexed as to why House of Imports would make this so difficult for their customers.

I moved to Riverside and prefer the service at the House of imports. The best service mgr. that I have known for over20yrs. He use to be my service writer after I bought my first Mercedes. All of the service writers have been the best. It starts from the top!!!

Hoyoung Kim is very professional and polite person I?ve ever met. He listened to me very well. Quick and clear communication. Thank you for all your help on that day.

It was a pleasure dealing with John Kim. Service repair process went smooth and I was not inconvenienced. Just what I needed.

Everything was excellent! The staff was very professional

I came in for my annual service check up. Kris was great! He was very prompt, informative, and helpful. Thank you!

excellent service and very helpful service was done perfect

Gave me a deal and treated me very fairly!

Took 3 hours for an oil change even when I booked early 7am appointment to avoid the crowd, even worst they forgot to put an air intake manifold back inside the engine bay, car wasn’t wash like they normally do probably because of the construction but still not an acceptable excuse they could have hire a van to wash the car for you.

My car got the damage from the rates invasion. I am very pleased to see my car not only back to original but looks like a new car. I know it took more than a month to complete the repair. The Service Department took care of every detail to fix it. During the pandemic, it experienced a shortage of parts. I am so glad it is over now.

Excellent car and sales . I trade in my car to get an new car. it took so long to complete the paperwork

My experience at Mercedes House of Imports was smooth and great! George in sales new the inventory and helped us find the perfect vehicle even after his shift ended. He stayed to make sure we got the right car for us. Kevin Sanchez in finace made the expeierence streamline. We got the vehicle we wanted and a payment that was good for us. Thanks!

Me. Ho Sung Bang provides a very professional explanation about GLC 300 buy options to me and it was very helpful.

Serviced my Mercedes and as usual they did a great job!

Great experience! I will be bringing my car back here for all services. Thanks, guys!

Jag was amazing when it came to all the timeline and what was needed to be done. He said the car would be ready in the evening but got it done within 1.5 hour which was amazing. I would recommend Jag for all your service needs.

Service was for a "Recall". The agent was friendly and knowledgable. In fact I called the service department days later for a different issue and I was connected with Kris, the agent that provided previous service. He set us on the correct track and solved our issue.

Highly recommended! Good service, and especially thank Sam and Josephine for the professional assistance! Greatest team 😆😆👍👍👍

I've been coming to this dealership for many years and they had always provided me with excellent service. Sam Hwang and his teammate Justin were great.

A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.

Professional, friendly, and helpful staff. Sales and Service are great to work with.

Best service and best price good sales Josephine very nice and honest .

Great customer service !

They take care of their customers and vehicle with the best service and advice. Mr. Adam , Service Rep. was friendly and took care of my car service. He got me a rental and advice me on what my car needed. Also it was done on time.

Car repair auxillary battery malfunction Tire alignment. Day after I brought home, malfunction of anti-collision assist plus so now I have appointment to return. These things happen and I am confident that Adam Tashchyan, the service manager, will give it his professional attention, as always. Facilities are under construction, but everyone is doing their best.

Best service available. That?s why I keep going back.

Jeff Chung from service department never disappoint. I can always count on him to get any problems fixed when I bring in my vehicle. Always a satisfied customer!👍🏼👍🏼

Always a great experience. My service Rep. Jag Reyatte,goes above and beyond to ensure all my needs are met and in a timely manner. I bought my GL450 there and I have been serving my vehicle there for the last 10 years.

Excellent service not always speedy but the quality makes it worth the wait

Service tech is very helpful

Excellent coordinated service by everyone I encountered on my visits on 4/4 and 4/5. Ronelle was my sales advisor and she was very informative, very thorough, and extremely personable. Really loved her laugh!

Told me my AC would be covered to fix then they said it wouldn’t be covered even though I have warranty bad customer service

Excellent service thanks to my service advisor Andrew tiotuico very professional very helpful always do amazing job every time I do my car service

Would recommend to anyone shopping for a Mercedes. The salesperson that helped me was very personable.

Excellent costumer service overall. Friendly reception with updated information about my car service.

I am very satisfied. My Service Consultant Bryan Hoffrichter provided excellent service.

My husband and I have been searching for another vehicle for months and wanted to buy it out right. House of Imports was the only dealership that was willing to work with us. Surprisingly no dealership really wants to deal with customers that pay cash. Even though we bought a Toyota Highlander from House of Imports they still treated us as if we bought a Mercedes. Our salesman Dietrich Gumbrecht gave us excellent service he even took the time to drop off the vehicle to us at our home. The next time we purchase a vehicle House of Imports will be our first choice.

The car buying and sales experience was great, but finance takes way too long to print papers and get signatures. Merecedes/AutoNation needs to automate the process like Tesla and Lexus.

Excellent service as always .... been with house of import since 2012 and every time I do my service they always treat me as a VIP . My service advisor Allan Halina did a great job on the replacement of windshield on my 5 month old GLE 350 .

Very pleased, to both the service advisor and the service technician who performed the service B.

Service advisor was great but the overall customer service of this dealership has deteriorated over the years since I?ve been going to this dealership for needed car service and/or repairs.

Everyone was exceptional! Great service all around!

It was pleasant to know that all personnel doesn't mind to work after hours as long as they have customer satisfy with purchase.

Excellent service and thanks to Abraham for helping us out.

Terrible experience, took a month to get and came with scratches, very dirty and smelling like cigarets.

I had a wonderful process buying my car with Dietrich Gumbrecht. He was quite helpful and understanding when it came to meeting my needs and requirements in a car. The process went quickly and he was a very outgoing and friendly salesman. I now see Andrew Tiotuico for scheduled maintenance, whom is also extremely helpful and kind. House of Imports has been nothing but great for me - I have no complaints and am seriously so blessed to have such a trustworthy dealership to go to! I highly recommend visiting them for your car needs.

Very good service On time service

Adam was great, he provided a loaner vehicle and my car was repaired quickly

Honest and Excellent reliable customer service.

Not only was the associated service writer pleasant, knowledgeable, and on top of the progress of the tasks to be accomplished, but also kept me advised of any and all additional service actions that were discovered during the service. This allowed me to make relative decisions as to have them addressed immediately or accomplish the additional work at my next visit. Your team is a class act that make consumers such as I recommend your facility to friends and family.

Advisor is knowledgeable on the vehicles and provided great service.

Their services department have lots room to improve, I did make appointment two days before bringing my car for fix scratch they did a previous service, they told me they will loan a car for me because they need one or two days to do that work, I was arrive 10 minutes before 9:00am until 11:20am still waiting loan car, unfortunately I have my own plan so I have to leave , soooo sad waste my whole morning time.

Lots of help and information. No pressure or pushing. We were pleased and made a purchase.

Easiest transaction ever to buy a new car. The sales person Paul was very accommodating and during these crazy times was able to deliver the car of my dreams over 100 miles away!

THEIR EXCELLENT AND PROFECIONAL SERVICE . WAS TREATED VERY PROFECIONALY FROM BEGUINNING TO END.

Repair cost was painful, however did good work. As you know already mbz has problems as they got older.

It was great really nice and friendly service. They took good care of me

Andrew was an excellent and courteous service representative

Nick Salama reached out as I am nearing my lease end. He worked out a deal and made the experience as painless as buying/leasing a car can be.

Great service. Jeff is the best.

Thanks Bill Chow help my SUV GLE350, service or repair in efficient and kind.

I appreciate House of Imports professional service 💖

The advisor was a kind. He had a quick response to my question.

Bryan was wonderful very helpful he is now my new service advisor

Adam was very professional, helpful and friendly

Mr. Bang was nice, informative and made it easy for us for the best car. Service was great!