Always courteous

Adam was my service rep, he is awesome. Very responsive simply the best Marv

I always get great customer service and excellent care taking when I visit . My GLK is always smiling when we drive home. Thank you the best care and attention to detail. The House Rocks! ♥️

A family member of mine inquired about a vehicle and was ready to pay!!! They gave him the run around due to holding the vehicle! Why in the world would you post the vehicle for sale online?????? Why would you tell him you would take his payment then not take it? Why tell him the car is his then go back on your word? A person is only as good as their word! You know exactly who I am speaking of and hope the higher ups will see this review!! I have never seen someone treated with such disrespect when their trying to spend money!

I got the car exactly what I ask for. Thank you! I have to say that this was by far my best car shopping experience. The saleswoman was adept as well as very informative. She even made sure to answer each and every question we had patiently. We will surely be coming to the Autonation in Buena Park for years to come.

Excellent Service as usual, Fast and Reliable. Allan is. Excellent !!!

Allan Halina is a great service manager. He listens to what you need and provides great assistance. Enjoy working with him,

Great customer service from my advisor ( Rodriguez)

I have no complaints! My service advisor Allison is wonderful, honest and she has great customer service Excellent

My GLC needed a small repair that the warranty was able to cover, and an oil change. The service advisor, Allison, was great in explaining my warranty. Every employee acknowledged me as I walked through the showrooms and lounge. Car was fixed and serviced in a reasonable amount of time.

Great service！my mother in law got her new Benz! Thanks for your help and service. Will recommend friends come over and take a look.

excellent service from Dealer, easy and quick process of buying.

Great service the fix everything

Such a great experience my 2nd car sold to house of important and Alex has been superb from appointment setup that is convenient for me and finalizing the purchase with Alec was super fast and he is so kind we truly appreciate all of u. Autonation provided the best price over all of their competitors cannot be matched.

Received an excellent service from Kevin. He provided significant information on the product . Very helpful from availability of the cars and features. Provided lots of time to make decision.

Great service - staff is very friendly and helpful

Great service--props to Kevan!

We had an awesome experience at Mercedes dealer help of Kevan Nguyen. He was very knowledgeable and very friendly. He made us very comfortable, answered all our questions. We will be a returning customer, hope to see him there for our next Mercedes.😊 Thanks Kevan!

You can find a really good deals on pre-owned. Service Department are professionals

This is the 8th car I have purchased from this dealership.

Service Manager, Adam, was most helpful and easy to work with. Finally, a service guy I can ask for each time I come to the shop. As for quality of repairs, that will be accountable after I drive the car a few weeks but, at the moment all is excellent.

Service done in a perfect way . I recommend the dealers for my friend and family

It has already been 5 years since I got to know the house of import ( Messedes Benz dealler) in Buena park, CA. I've had my car regulare service twice a year and all the staff have always been friendly, honest and sincere. Last Friday, while repurchasing a new car, without hesitation, I bought a new Mercedes-Benz from the house of import. The sales staff also explained the car in detail and were friendly. If anyone want to buy a car , I highly recommended House of Import.

The service representative Adam was very Knowledgeable and did the job with Fast service And Fair price

Easy access, great people, reasonable and very accommodating.

I've bought a lot of used cars in the past and this is definitely one of my top experiences. Honest people, top quality cars, SUPER easy buying experience. These guys seem to only deal in clean cars with a solid history. I would recommend them to anyone and would even go back myself despite the fact live in San Diego. My sales associate was Louay, he and all the support staff and managers were very welcoming and friendly.

I live in Laguna Niguel and am very close to 3 other dealerships but I drive all the way to Buena Park just to give my business to a great dealership. My salesman is Jason Hogben and he has sold our family 10 different Mercedes over the years. He is top notch and cares about his clients. Very sincere and never passes judgment and he will treat you fair, just like everyone else at this dealership has. They are a real class act.

My experience was great . It was my first time getting my S550 service . I?ll definitely return for next service.

Met with a smile and a nice greeting. Had appointment with Adam who remembers me and welcomes me. Gets the info he needs from us and gets the car taken for checkup. Hi is always so polite and well informed. Very professional and helpful.

This place has always been extremely professional and helpful.

unfriendly and intimidating

Bill Chow is the best service consultant I ever had. Honest, efficient and great customer support. He’s the reason I keep going back to House of Import for over 10 years and 4 Mercedes

I’ve been a customer for 21 years and Jerome Jackson and Ron are the best salesmen. Top notch service every time

House of Imports, Buena Park. Our whole family's destination for Mercedes Benz purchase, lease, and services. One-step reservation... Drove in next day morning... Smiling faces shouting "Good Morning!" everywhere. Felt like I owned the place. Instant smile on my face. Thorough and easy to understand explaining. Fast and courteous service. Peace of mind. Fresh Coffee. What more do you want. Two thumbs up.

very pleasant visit to do the recall repair and very professional and friendly.

Took my car into the House of Imports at Buena Park for service and maintenance. I received prompt and excellent service. Very please and happy with the services.

I requested Information on a specific GLE 350 and Antony Vega called me asap to let me know that they had the car I wanted in stock and told me I could come by to check it out. He was very nice and knowledgeable and answered every question we had. I loved the fact that we did not feel pushed or trapped by him or anyone else at the dealership. This was not or first new car purchase and normally it’s always a headache and stressful and makes us want to run out of there. But the was not the case with Anthony Vega. I definitely would recommend everyone to him because not only did he know what he was talking about but he also made us feel very comfortable. As soon as we decided to make the deal this other gentleman ( I forgot his name) helped us with the paper work and he was also amazing and very helpful. I will definitely be coming back! :)

Ease of dropping my car, complimentary transport (if your home is within the covered location distance), nice and clean facilities, and most of all, excellent customer service (many thanks to John Kim!). John is fair and honest, and knows his craft. Look for him the next time you visit HOI, Buena Park, next time :)

Excellent service! Lingling is very professional and dependable when you need help! I have leased four cars from her and will do more business with her in the future.

Good.

good service and friendly staff

We purchased a 2022 GLB from Sam and his team at house of imports. The whole process was super easy. Sam helped us locate the exact GLB we wanted when other stores could not. He gave us a fair price and was easy to work with

Always first rate service!

Just cant believe it. I bought a GTC AMG one year and half ago and i was 1000% sure i have purchased windshield protection coverage as well. 3 months into it, it cracked and when i called them they told me i do not have it. It went on for a year. Finally i got the paperwork to prove i have that coverage. smh i expected a lot better but employees lying.

I am so happy with the service department of The House of Import of Buena Park, I have been coming for years to this place and they don’t cease to amaze me. The personnel is outstanding! - I usually get help from Bryan Hoffrichter, and he goes above and beyond to ensure customers complete satisfaction. I was there recently, and I was able to get a loaner car while my car was being serviced, Bryan knew that I was dropping my car on my way to work and he had the loaner car ready for me so I can get to work on time, and in a few hours later, he called to let me know my car was ready, so on my way back I was able to pick up my car. Thank you very much Bryan for always providing a great service!!

I have been taking my car for service at House of Imports for the last 3 years, service is great.

I went to take my car for a service, Alison attended me and she was very professional and friendly in serving me, the service was excellent

I am always satisfied with the excellent service I receive at the House of Imports Mercedes Benz. Ron Amani is the best sales person and Adam Taschniyan is the best service advisor in the business.

Always a great experience. No hassle. I can just drive in with no appointment

The burchase experience I had with this particular dealership was very smooth, they did everything they can to closely match my requested down payment as well as monthly payments. The sale person was very nice and knowledgeable.

service rep understood and made the appointment easy and fast. I've been coming to this location for years and I live in the Valley. Thank you for always servicing my car.

Very helpful and accommodating staff. They took the time to answer all of my questions and I never felt rushed. I highly recommend this dealership.

Easy & courteous , friendly and no pressure and provided me with many options of future service and repair

Friendly and helpful agents..

I had a good experience buying my car

Very well run place with very bright pleasant staff.There is entire different vibe in that dealership versus others I have been in . They really try and work with you and not try ro beat you up with overly aggressive tactics

Mr. Bill Chou at Buena Park House of Imports provided his top professional services as always.

Jag was one of the best service dealers which I had ever seen. He always puts your first and will do anything he can to keep your car running smooth.

Melissa Nguyen was a great service tech, searching out a coupon for me to save $$. Lounge felt like a resort.

Jag is a great Service Manager. Takes personal care of our Car.

Bill Chow my advisor is the best service reps I have come across in quite some time. Look him up if you need work done on your Mercedes.

Poor community and information shared in the service team! I made an appointment for Schedule A service, the price was better than another dealership. I was assigned to one service rep. I also asked if there is a complimentary car wash and I was told “just mentioned it to the service rep” It turned out the service rep has a day off on that day and I was not informed. So they assigned another rep to me. I mentioned car wash, service rep told me “car wash “ is under construction. What kind communication among their group? I was told the special price has 10% off on the phone, then I was told that does not apply because it’s special.

I decided to order a car from house of imports because they have the best customer reviews. I made the right decision. Kevin and Jason were friendly, knowledgeable and professional!

I made an appointment to do Schedule A service and assigned me to a service rep. I also check the price for the service which is better than the other dealership. Then I asked about complimentary car wash, I was told “just mention to the rep” When I brought the car in, the assigned rep took a day off, no replacement was assigned. So I have to wait to get one. When I mentioned the car wash, I was told that car wash is under construction. What kind communication among their team members? I was told on the phone there is a 10% , then the rep said “No”. The service includes tire rotation, my mileage is about 3600 miles, so rep said it’s not needed. Shall I bring my car in when it gets 5000 miles? Overall, the team members are lack of communication, the information given were not aligned.

Sales Retail Associate Justin Nguyen was simply amazing. Very responsive, followed up with me, answered all my questions promptly, and has followed up with me several times since my purchase to ensure I’m still happy with my Mercedes’ experience. Well done sir. Ask for him by name when you visit House of Imports, he will take care of you.

Quick service

Love the car I got. I am 79 and my Kia Sportage is so easy to get in and out.

allison always takes care of me when i send in my car...

Bryan Hoffrichter was my service consultant. He was professional and my car was completed in a timely manner.

Service Consultant: Bryan Hoffrichter Do not care for what client asked Technician's recommendations not passed onto after work

First off, House of Imports has inventory of EQS models at the dealership unlike the others where the cars are awaiting delivery and even then someone has already purchased them sight unseen. On a whim, my wife and I stopped by a MB dealership in Newport Beach. They had two cars in the showroom but only one was available to sit in, the base model with no other options. It’s still a nice car but they wanted a $25,000 markup because of demand. No way we were paying that for a car with no options. We later started browsing online and that’s when we noticed better selection of ESQ at House of Imports. We submitted a request for a well-equipped model. Almost immediately we heard from Nick Salama. My first question to him was “Do you guys add market demand adjustment surcharge?” I was pleasantly surprised when he confirmed House of Imports adds no such extra charge. Then I asked him about trading in our 2019 Audi eTron that had some damage to the front passenger side bumper and headlights and whether I should repair it first or if House of Imports could take the car as-is. After we input the information on the car, we were surprised again by the trade in value offered-even with the body damage to the car. That pretty much sealed the deal. We went in, test drove the EQS, signed the papers and went home in a better and more luxurious electric car capable of almost double the range of the car we had. And that’s not all; within a few days we received a call from the finance manager who told us that they found additional rebates. He emailed us new paperwork that we signed electronically. And now we are paying less than what we originally thought we were going to pay. In short, House of Imports is the place to go for a Mercedes-Benz, especially the new EQS, which we love. Nick Salama is a wonderful person and very responsive and attentive. I was hungry and ordered DoorDash and he allowed ne to eat in his office.

Great experience with House of Imports! The staff were all friendly and informative. Kevan was exceptional in helping me with my purchase and after sells. They gave me a great price and provided excellent customer service every step of the way. A quick and stress-free car-buying experience. I highly recommend House of Imports.

Service is great at House of Imports. They took care of my car.

Dietrich G. made it real easy to buy. I walked in, picked my model and walked over to financing. Pretty easy when I hear buying a new car is difficult and overpriced. This is my 5th MBZ purchase and second time with House of Imports. I came back of the treatment and selection.

Overall experience was great. I wish it took sooner since I dropped off on Saturday but that day wasn’t for any major repairs only for quick service.

I recently purchased a car from House of Imports. The vehicle started having loud thumbing noises and red error messages showing up. Additionally the vehicle had a cracked windshield, worn out tires, brakes, and rusted rotors. I was OK with these conditions because it is an old car. After much trouble, I was finally able to get the car to service. I showed them an audio recording of the noise and images of the red error lights. Few hours later they called and told me nothing was wrong with the car and told me to take the car back. I asked them to take the car to Tesla and they said no. After 2 more weeks of driving, the vehicle completely shutdown and did not start. I had to get car towed over to Tesla for service. I emailed the managers and the general manager (David Kim) about the trouble but nobody responded. I would personally advise people to stay away from this dealership. I regret that I purchased a vehicle from them. I will proceed with filing complaints with AutoNation. I doubt they will do anything but it is important that the public knows about the scam.

Good service and fair pricing.

Great service representatives. Service was done while I waited which is very convenient for me. Clean facility and waiting area.

Always a pleasant experience. It doesn’t matter which advisor helps me, it’s the same pleasant experience. The process is easy and I’m comfortable with the work they do to my GLC300. I have been to other MB dealers and the customer service doesn’t compare with House of Imports.

Great, expedited service. Adam in service department is great to work with!

Great dealership. Very efficient service. Bill Chow makes it all work so smoothly.

John was really helpful in purchasing and installing my tires. He kept me informed during the process of how long it would take.

Team Sam Wang Is very good take care for me I am 100% Satisfied Thank you so much .

My experience was great. Working with Jim was easy

I am so happy to lease a glc car from House of Import in Buena Park. Their customers care is excellent, especially Kevin Nguyen helped me alot to get the car more quickly than i expected. He’s patient and quick to response. Thanks dude.

This was definitely not the experience I was expecting at a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they throw me on the back burner they didn't even start on my car for 4 weeks!! My car was in there over a month for a simple EIS replacement. When I go to pay they gave me a price of $1000 more than what we agreed on. So I go to pick up my car and it's FILTHY!!! They didn't even wash it. I couldn't believe they let a car they fixed go off the lot looking like that, unacceptable! Their excuse was because they didn't want to move it because the battery was low. HELLO! Why wouldn't they change it?! So I drive the car off the lot and pop into the store, I go to turn my car on and it's DEAD!! I'm so bummed and shocked, I'm at a loss for words.... UPDATE: PLEASE READ!!!!! As you can see the owner reached out to me so I gave them a call. Long story short Jeff told me he would get back to me the following day after he talked to his boss and its been a week and a half!!!! Every time I call I have to leave a message and he never returns my calls. I spoke to Jake and he said he was going to talk to him and then call me back.... STILL NOTHING!! This is so unacceptable I am so upset and im going to do the most now.

I purchased a car at house of imports, the purchased process was so easy I highly recommend them. BTW my salesmen was Steven.

Mr. Bryan Hoffrichter, Service Advisor at House of Imports is highly professional, greatly knowledgeable and extremely service oriented with an admirable attitude of caring and communicating with politeness and grace. It was a pleasure to deal with him.

Adam is the best service rep. The dealership is under construction. But my wait was short and they have a great Starbucks coffee machine

I am not the type of person to write a review, but this team really deserves it. Quality from beginning to end.

Very professional team started from searching the inventory find the car we like, showing us test driving, guiding us the details of the car. We feel very comfortable enjoyed with this car purchase and definitely recommend you to visit there for your next car.

I brought the car because of Check Engine warning. Everything was seamless, from setting appointment online, receiving the unit, communicating with me regarding repair status until releasing. My advisor Allison Enciso was very efficient, helpful and friendly. It feels like leaving your car to a friend and not really taking it for service. Great Job!

We bought our car here and then enrolled in the service package. They used to have a complimentary car wash after service but has been suspended (said it was because of the construction works in progress). The service is overall good, and we just wish the car wash resume in no delay.

Wonderful experience. Made it a very easy process.

Consultant Brian Hoffritchter was friendly and knowledgeable. Disappointed there was no courtesy car was and bottle water though.

Excellent customer service, Jake the salesperson was awesome. Could not have asked for better.

Best car buying experience I've had! Wonderful service and personal attention from Louay (the best!) and the sales manager Lebanon - could not have had a better, more seamless experience. Louay helped me reserve a car that had been very difficult for me to find and get in the timing that I needed, he went above and beyond and even offered to facetime me to look at features to answer all of my (million!) questions, which was super helpful since I was coming from a distance. Highly recommend!

Clean dealership with friendly individuals

I recently serviced my Mercedes C300 in their Buena Park location, I was expected to wait 2 hours but the service personal were able to finish the work earlier which I was very happy about..Thank you !

There was an airbag recall on my 2011 C-300. I had received, at least three notifications, but was too busy to get in there. Finally, I made the appointment, but once I arrived, I was told my car would not be to my avail for about five (5) hours, which did not sit well with me; I had an appointment in L.A. County, within the next two hours. I was immediately put at ease, in being told that House of Imports would provide me with a rental car. It really made my day, and I didn't have to concern myself with having to hurry back to Orange County, once I entered all that late, afternoon traffic, coming from L.A. I was also able to get a quote on a few cosmetic items, and I left with a laundry list of things that my local mechanic can handle. I'm very appreciative of the professional service rendered at House of Imports, and look forward to purchasing my next MBZ there.

very perfect service,like it very much.sales talk nicely and friendly.

As soon as I arrived, they took care of me right away. Dinh was fantastic. He went above and beyond in order to solve the tissue with my car and answered all my questions. He made me feel like a valued customer. I highly recommend House of Imports.

My service advisor Allison got my car in and out without any issues ????

They buying experience at House of Imports was great. I called up the agent, made an appointment to see the car I which I was interested, and the car was ready for me when I arrived. Usually agents will allow you to test drive the car around the block. At House of Imports, my agent Robert allowed me to get on and off the highway 4 times, a total of about 6 miles. It allowed me a better feel for how the car drives. The rest of the buying experience was pretty great as well. I brought my own car loan, but the finance manager was able to get me a better rate from a local credit union. Overall, I’d highly recommend shopping for a car from this dealership.

I bought some parts for my Mercedes-Benz the service was 100%

good service and good quality!

I bought the 2019 Honda Pilot here. They are very kind and trustworthy. They were very honest and the car condition was very good. I've bought a car and been driving for a week, and it's in perfect condition. In particular, Mr. Ali Hemze was very kind to me. He explained the car very kindly and helped me a lot to get cheap and good insurance. I was not good at English because I was Korean, but he kindly guided me and helped me. This dealer shop is very honest and pricey. I'd like to recommend this dealer shop and Mr. I'm very satisfied.

Went to House of Import for a service appointment, was greeted by a rep as soon as I pulled in, the service advisor walked me through what?s to be done, how long it might take, etc. my car was ready in less than 3 hours, super job!

Bill is nice and discount for me. Nice quickly job.

Great Customer Service. Highly recommend Chris as your service consultant.

Allison Enciso is such a professional service person! I have no negative experiences with her, not once. She is very polite, explained/explain in details with in services and most of all honest! Allison keep up the great work. 😉

Great service, easy to get in and out, dealership close to office

Expert MB maintenance and if your signed up to House of Imports, they always email you service specials that are comparable or better than prices at independent or foreign repair shops.

Great service. Was able to get the vehicle that I wanted, and they kept up great communication through the entire process. Justin was awesome. Definitely recommended.

Allison incisal provided me with the best service. From start to finish it was as easy as can be. Thank you for keeping our Mercedes-Benz in tiptop shape.

Service advisor, Adam T., was very helpful explaining and making sure the service and repairs were completed to my satisfaction on my S-class MBZ. Glad to drive the car, with confidence, knowing that the work was done professionally and that the shop will honor the warranty for two years. Thank you!

I reached out to House of Imports to have a broken window replace, a glove compartment latch and center console latch replace after someone broke into my vehicle. I had my claim # at hand when I called and spoke to a Service representative. They advise me to bring it in, based on my insurance, they typically have no issues. I took my car in Thursday , received a call 4 days later to tell me to pick up my car " they weren't going to be able to service it" its what that 30 sec phone call was about. Lucky, my insurance had informed me of the $200 or so difference in the labor rate the dealer was seeking as they were charging mechanic's labor rate bc they do not have a Collison center, so I understood why I had to pick up my car, not bc their representative explained anything to me. It would have been nice to been informed they do no have a Collison center from the beginning and I wouldn't have wasted 4 days, given I had also called him and left a voicemail, no call was ever returned. I got a ride to the dealer right after work, just to arrive and find out their service dept. closes at 7pm. I arrived at 6:55pm and was unable to retrieve my car. their website shows dealer closes at 9pm. It was an extremely unpleasant experience and complete waste of my time.

Cesar was great. We took care of everything before I got there. Signed paperwork and was done in a couple hours. Fantastic service.

Fantastic service from Justin.

My car was serviced by Alan at House of Imports. A very professional and prompt guy. His attention to detail is unparalleled. He will keep you updated every step of the way

I was very impressed with my service advisor, Melissa. She was extremely friendly and attentive, and I really appreciate how responsive she was to my need to get in and out quickly.

From start to finish, I felt like I was treated like I was doing luxury/designer shopping when all I was there for was to get my car serviced. Thank you!

The work and the service were both outstanding. My consultant who took my car and brought it back was also outstanding. The only reasons I did not give this review five stars is because 1) the greeter at the outside post (the man standing behind a counter on the right as you drive your vehicle in) was rude and dismissive and 2)they don't have their car wash working. It's expensive here so I think everything should be perfect to get 5 stars.

Good experience with salesmen Kevin.

I arrived early as I had an early appointment but my service rep did not arrive and I was taken care of by another rep. She was great and gave me an honest opinion of what my car needed. She kept in touch with me during my service.

My service advisor is very knowledgeable

For one they made you feel very comfortable no pushy sales, answering all questions I had the quality they showed was top notch would recommend these people and dealership as I have already thank you for the great time you made buying a vehicle from you

I have always owned a Mercedes and always through the House. Everyone is so nice and welcoming but mort important they take good care of you, through the whole process there very communicative and make sure your obtaining the best terms. I highly recommend them.

I dropped my car off. And my service advisor, call me when it was ready. .....

Good service experience

I was impressed by my service advisor, Vicente. He is attentive, professional, and communicative.

As usual, I was greeted by staffs politely and my service advisor, Adam, is always helpful. He really goes out of his way to make sure his customers are satisfied with the outcome at the end of the service transaction. Honestly, this makes up the whole experience worthwhile despite the fact that the dealer service rate is much higher than the local mechanics.

I have used the House for the past 10 years, purchased 4 new Mercedes here, its my go to shop every time, service and sales are exceptional

My last 2 experiences at House of Imports were stellar. Bryan, my service advisor took care of everything in record time giving me back part of my day. Grateful to him as everyone else I came into contact with.

My experience was outstanding! I was treated very well, and I was very impressed with the clean waiting rooms.

Came in to purchase a used GLC 43. Met my S.A. Justin Nguyen and just wanted to give him a huge shout out for a great experience. He went above and beyond in answering all my questions, helping me troubleshoot the car play, getting stuff out of my trade in vehicle, and even gave me his number if I had more questions. Of course, I did and sent him a few texts, which he all replied back to pretty quickly. I feel like Justin had my back during the whole process and never wanted me to feel uncomfortable. Will definitely be coming back and asking for Justin again. Thank you!

Dominique was very helpful, exact about what was to be done and explained all the work to me. It was all done on time. She called me when the service was done. The whole staff at service was very welcoming and all asked how could they help me.

The best services, their knowledge, their patience? make me very happy after bought the car and want to recommend this dealer to my friends in the future

Very professional, courteous and honest regarding your vehicle

The agents were very polite, helpful and proficient in their work. I highly recommend them and the company. I am happy to be your customer.

Friendly staff and easy in and out service! No hassles or issues, down to business and your car is done!

Awesome service , great inventory, far and easy great deal

Appointment for service was right on time. Staff was on top of things, communicated what had to be done very clearly. Plenty of staff around. Jef Chung, my adviser was excellent-all recalls, charges fully explained. He texted me when my car would be ready. It was a very easy and pleasant experience. I would highly recommend their service department.

This review is base on my recent service experience at House of Imports on 02/28/22 with Vincente Rodriguez. My car is due for B2 service and also tire change. After I told him the services my car needs, he was upfront and transparent with the cost and itemization. He even got me the last loaner of the day. I dropped the car off on Monday before 10am and the car was ready by 9am on Tuesday. The process was smooth.

Adam is always so helpful! Always makes my service appt quick and stress free!!!

very professional,

Very bad service. Bought a used car, the trunk is broken, contacted the sales and never responded.

What a smooth transaction, Alex L. talk to me on the phone with a verbal offer. I then took the car in next day and met Alec, after he took few pics, he came back with paperwork for me to sign. The whole transaction took less than hour and I walked out with a check in my hand. Thanks for a great experience.

They got the rare bolts I needed in a couple of days special order. Really nice staff but Google maps kind of missed the immediate right turn when I got off the northbound 5 freeway.

Great service, everyone there was extremely kind and friendly. Would definitely recommend buying any vehicles from Robert and the team.

I am very impressive with a customer service my last visit four days ago I bought as 580 the sales person very well trained and very helpful the GM is a very nice guy he’s gone three or four times in between when I’m doing my paperwork to find out how’s everything at my transaction went through very smoothly just let you guys know I come to the house of Import from Woodland Hills this is my sixth Mercedes from House of Import thank you House of import for the great service

Great full experience,awesome job.No complain

Everyone at dealership was professional and nice. Will recommend this place to other people. Am happy with purchase.

Good service representatives Mr Adam Their building is under construction so car wash to be expected

Excellent Customer Service

If you value your time and peace of mind, I strongly suggest that you take your business elsewhere. I bought a car over a year and they mistakenly registered my car to the wrong address. I had to find out every single detail about this purchase all by myself, by calling around. I understand mistakes happen, but how they handled this, is by avoiding the issue, which is beyond unprofessional. They ignore their own internal emails, don't expect them to respond to yours.

Me. Allison Enciso was amazing, she went over & beyond making sure everything was clear & concise

Overall it was a very pleasant experience given to us by Paul and Jason, although other sells reps ignored us when we walked in but at the end my brother walked out a very happy man by purchasing his very first Car/MB.

I visited House of Imports to have a repair done on a vehicle I purchased there several years ago. I received quotes from House of Imports Fletcher Jones as well, which was $15 higher. I got an email coupon for 25% off services that was honored. When I arrived, the quote was much higher than what I was given during a phone call earlier in the day. Melissa graciously handled my issue and offered to ask her manager. The lower price quote was honored without hassle. Melissa was helpful and friendly during the entire visit. The waiting area felt COVID safe, as it was not crowded and there was an area to sit by myself.

Great Service by my advisor Adam, he answered all my questions and took care of my service needs. 5 star service!

I just realized that my wife's sunglasses was stolen inside the sunglasses compartment. We never removed it there. It's a white Chanel camillia sunglasses. When we dropped off the car, it was in there and when we picked it up, it's no longer there and my wife just found out this morning when she need to wear them while driving and it's not there.

Adam, Professional and personable at the same time. I have requested Adam everytime I need any type of service. He is quick to identify potential problems and his timing is impeccable. Always keeps me updated and he is quick to notify me of any changes that have occurred. I can always count on him to get the the job done in a time efficient manner. I always request Adam and I refer all family and friends to him. He has gone above and beyond his responsibilities to ensure that we are happy. Adam is a true asset to his organization. It's hard to to find a honest Service Consultant today in the automotive industry and Adam has always been quick to assist in any and all my service needs. Note, that my service request are more complicated than your usual customers due to me being in the Collision industry and Adams has not failed me yet. Ask for Adam you can not go wrong. Thank you again and again Adam. See you soon!

Great service, always go above and beyond my expectations, and the staff is all very friendly and accommodating.

Promo Price: Service A special $119.95 Dealer Price at dealer: $378.08 There is too much difference.

The people are friendly and go above and beyond to make you happy. Service is quick and reliable. I love going there when I need to. I don?t mind the 30 minute drive at all!

Great team of professionals.

We had a 9:00am appointment for a curiosity inspection and a gentleman named Jag was our service representative. This was the very first time we have taken our vehicle in for anything and I guess I expected more but was disappointed. Jag said we weren't even required to have our vehicle inspected for 136 days. He made me feel awful for wasting his time. Long story short... we enjoyed a complimentary hot chocolate while waiting in the lounge. Jag told us it would be about an hour, so after the hour I went to Jags office where he was speaking with someone and he looked in my direction and yelled not yet, I'll come get you when it's done. I looked at all the vehicles that were lined up so I just took it as they were super busy. After another 40 minutes I went back over to Jags office where he stayed he was just waiting for them to bring it up. I went and got my husband from the lounge and finally after another 10 minutes Jag came out with paperwork for me to show what was completed and walked us over to a bunch of cars that were parked off to the side with about 10 other cars just sitting there. I knew the car has been completed earlier because the first time I went to his office I noticed my car parked right where it was when he took it is to it. Jag had just took care of other things ignoring that we were patiently waiting. Our car didn't enemies look like anything was done to it. No seat pushed back, no security paper on floor, nothing but the mileage checked which he did as soon as I have him my key.

The House of Imports , Buena Park has a very friendly Greeter as soon as You pull in. This was my thrid time to bring in my Wife's car on a recall. Each time I've had the same Service Tech to write me up. His name is Allan Halina. All three times that I have been there He has been very Professional in how He acts. And yet at the Sametime, He acts VERY Friendly and is interested in talking about what is going on in your life since the last time I was there, and I feel the same way about him. The repair this past Thursday, 02/17/22 was quick and I enjoyed reading a magazine from home while I sat in the outside area on the side of the Main Building. Thank You, Gary Fred McIntyre 02/18/22

Dealer Promo Price: Service A special $119.95 Dealer charge: $378.08 There is too much difference.

Allison did it again! A service that exceeded my expectations! Thanks a lot for getting it done the right way.

Manager did not call me like i was told that he would.My last oil change they spilled oil on my engine and all over the engine cover and also failed to rotate my tires and one tire was low on air pressure

I had a scheduled service maintenance for my GLA 250 last Feb 12, 2022, Allan Halina of the the service department was very accommodating. I will surely request for him the next time I visit the House of Imports . Good job!

I was disappointed when they didn?t have a loaner car for me even though I indicated it when I booked the appointment. However I am pleased with the service I received from Allan Halina. He is helpful, friendly, and kept me informed with the process.

John Kim has the best customer service I’ve ever experienced!

Mike has been helping me today with my purchase. Smooth sailing Mike M. Ty! Kris in the service department always there for me anytime I have a question and always there for me when I bring my car in for anything. He always goes above and beyond! Ty Kris!

Horrible way of doing business. I was in contact with Ed Nader, one of the sales reps. for a Mercedes CLA 35 2020. I was ready to make a purchase but Ed went dead silent on me. I e-mailed him again about the car and his manager Jane Choi responded if she can help. She did not introduce herself as Ed's manager so I just thought it was another sales rep. trying to chime in. I said I wanted to wait for Ed. He never contacted me again and when I finally called and spoke with Jane today, I found out the car was sold the day Ed went silent and stopped responding to my e-mails. It seems like from sales reps. to their managers, this place has no business ethics and does not care about their customers. They just want the sale!

I recently purchased brand new amg gtc, only a few available in the US. Negotiation was not that difficult in this chaotic market. Jason and Tom helped me to get through overall process, and most importantly, there was not hassle. I went there twice one for test drive and second for signing all the docs. All the time i spent at the dealership was about an hour which is very quick. I strongly recommend house of import if you are interested in getting a new car!

Got 2022 S580, yay!!!! Sales Rep Abraham was awesome!!!

Service personnel are very helpful and honest.

Service is fast and very nice

My vehicle needed service at the House of Imports, Buena Park. I left my vehicle clean (exterior washed/waxed) with the understanding that it will be returned to me in the like manner to the care of Ms. Allison Enciso (service advisor) and her technicians. Ms. Enciso was amiable and clear on the first encounter at the dealership when I had to drop off my vehicle. She provided an accurate estimate. Ms. Enciso provided good initial follow up. Total of 3 stars. However, upon receiving my vehicle, the exterior was caked with dust and dirt- not how I left it to their care. 1 star deducted for dirty return of my vehicle. 1 star deducted for no follow ups in a span of 5 days (via email and/or text). Overall rating of 3 stars. Heavy emphasis on the service advisor and possibly her technicians or allied personnel. Their performance may not necessarily reflect the company as a whole, but may need further reinforcement of customer service mission at their department. Given, I would still recommend House of Imports. I recommend that House of Imports provide their employees training, or at least annual reinforcement, imparting a sense of value to ALL Mercedes-Benz customers (new and old). I am an old Mercedes-Benz owner, but the service experience should be equal to that of someone who had recently purchased their vehicle and was coming in for their first service. Customer retention and repeat customer is achieved through excellent service experience Mercedes-Benz is known for. This was my experience prior to this latest experience, so I was disappointed of this latest event.

I am not the type to write a negative review without first giving a business the chance to make things right. I purchased a used VW Tiguan from The House of Imports on 1/24/22. I had financing through my credit union with a pre-approval letter. It was a quick signing of the contract and I was to return with a check from my bank by 2/1/22. I received a phone call from the Finance Manager on 1/31/22 informing me that if I did not bring a check to him by 2/1/22 before noon, financing would go through their bank at 14%. Yeah right! I let Mr. Finance know I would have payment to him as promised. As soon as the call ended, he ran my credit carelessly and without my permission 4 times, before the day it was due. I was notified immediately by Experian. I have been working really hard trying to re-build my credit standing after loosing everything. Not only did this lower my credit score 20+ points, now I cannot co-sign for my son who is in need of a car now. I immediately emailed to have something in writing. His response was, "yes, that was us, I ran it because I thought your funding wouldn't go through." He did not even give me the following day to come through. As promised, my husband delivered a cashiers check from my bank before noon. My emails asking for removal of the inquiries were ignored completely, that is until the eighth day. One day past me being able to return my car with no questions asked. Not only has Mr. Finance chosen to ignore me since his "oops, my bad" email, my sales man ignored my emails and even the GM has not called me or responded to my emails. Instead, I was pawned off to an admin assistant who apologized for the GM being too busy to get back to me. This is not some excuse for me to try and come up. I thought by going to a dealership it awards you a headache free experience, some basic professional courtesies. I was so wrong! I paid more, completely got my credit jacked (pretty sure some laws were broken) and as for my car. This is a fact! The 150 point inspection promised, never took place. you would think I had bought a diesel. The car made noise like a diesel and my husband after a few days decided to check a few items. The dip stick barely registered oil and the little that did register was black as tar. My transmission is slipping and my a/c spits cool air and then stops cooling after 10 minutes. I have given the dealership more than enough time to make the situation right. All I have is a poorly written letter by an admin, apparently sent to the credit bureaus. Don't buy a car from this very unprofessional establishment that doesn't deserve to carry the name Mercedes Benz.

I bought the car from House of Import and have the maintenance service there. The service is always great and pleasant. Everyone is friendly. Waiting time wasnt too long and the lobby area is great and pretty calm.

Recently bought a car from House of Imports and had a 5-star experience from start to finish! The transaction was clear, quick, and painless. Justin was nice enough to give me a very thorough demonstration on how to use the vehicle and all the cool features. I've been enjoying my new car for about a week now and happy to report that everything has been smooth. Will definitely recommend House of Imports to anyone looking to buy or lease a new Mercedes!

A car message to check-up came on, and an office worker received car service on the busiest Saturday afternoon. I had an urgent appointment in the afternoon, so I went to pick up the car around 9pm. The staff waited for me even late at night. After verifying your identity, they safely handed you your car keys.

Alec was great I appreciate his thoroughness and helpfulness. Thank you

Everyone was friendly and helpful. This is an AutoNation dealership. Very honest and best price to value I could find for the make/model of car I purchased. Very happy.

First time servicing my GLB and everything went great.

Recently I purchased an SUV, and purchased the maintenance package, which was around $4,000. 00. The service agent (Kris Sharma), recommended a weel alignment, which I though was not necessary, but he persuaded me to get it. Since I paid for the service package, I thought it would be covered, but apparently it it wasn’t and I paid like $200 for it. So the 4K appear to only cover oil changes, wiper blades, inspection of fluids, and reset of service lights. I would not recommend anyone purchasing this type of service packages, unfortunately at signing the contract, the sales person in so persuasive that it is almost impossible to say No. it would be nice if they give you a breakdown of what is covered and what is not.based on the misinformation, I will not consider purchasing Mercedes again, specially not from House of imports. I will consider BMW, Audi, or another vehicle in thi range

I am satisfied with service of my vehicle at Mercedez Benz Dealer.

Great dealership! Employees are super nice and very helpful, will go the extra mile to make sure you are happy with your car!

I took my vehicle for service, normally if I have a check engine they would charge me $219 just to check my car right. This time around I knew what was wrong with my vehicle and I pointed out two different things that I knew needed to happen. The representative wanted to charge me $219 separate for each thing I pointed out. He said because they need to install a computer and check all of them individually. He said if I had a computer I wouldn't have to pay. This is the first time in many years I've been going to this dealer this has ever happened to me.

My friend referred this dealership to us with the contact. She is efficient and make the work easy.

Overall, the experience was not pleasant. The service advisor was disrespectful and rude. The manager made excuses to just the lack of professionalism.

Bought a certified 2019 E300. The sales rep Stan did a great job helping me find the car the talked to me and said this is the car to buy. It has all the features that are important to me. Boomer is finance did a great job explaining my options and I financed with Mercedes Financial services. Also bought an extra 2 year warranty. Only issue was they delivered the car with some small amounts of trash in the car I guess someone used the car while they were waiting to sell it and the detail team missed it. Problem solved Stan said bring it back in and they treated me to a detail. I was getting a email from my car about the starter battery. The service department did a great job and even lent me a car to use while they did the repair.

Worked with Allison and they were able to get my car ready, it was overheating and had an issue with the Thermostat, only having 27k miles was surprised, but they took care of it. The part was not in stock so they had to order it and having dropped it on a Thursday, this was not going to be ready until late Monday afternoon. That is the only reason this is not 5 stars as it was inconvenient to rent a car when my lease is under warranty and in the shop for 4 days. The service was good and they did communicate when it would be ready.

Justin who sold me my GLC 300 was THE BEST!!!!! Anyone wanting to buy a Mercedes at House of Imports go see Justin!!! 5 stars isn't enough!!! Everyone is helpful and attentive but Justin gives it a top notch! Very happy!

Everyone at House of Imports welcomes you. They are attentive to all your needs and questions but my sales person Justin who sold me my GLC 300 is even more awesome!! Overall a 5 star experience!

At first, I thought I was going to end up being upset. They were behind scheylike 30 minutes. However, Bryan ended up helping me. Quick and straight to the point. Kinda felt rushed. But, he helped with all of my requests. He told me the price was 229. I told him that I’d been quoted iver the phone 200 flat. He was quick to honor that. Thanks bro. I then asked for a last minute loaner vehicle because he estimated the job to take 2-4 hours. I was accommodated that as well. The job ended up taking 2 hours. And I am very content.

alex was great

Very informative of what steps we're taking for the process and kept me informed with every step taken

Great service, awesome team over at House of Imports. They care about the drivers and vehicles!

I had a recall done by them, it didn’t take long about an hour

Great experience with House of Imports! The staff were all friendly and informative. Antonio was exceptional in helping me with my purchase. They gave me a great price which was less than what other dealerships were asking for and provided excellent customer service every step of the way. A quick and stress-free car-buying experience. I highly recommend House of Imports.

I have been a House of Imports client over 22 years. There has not been a time when I was not satisfied. The sales and customer service team are professional and always helpful. In particular, our service point of contact Bill Chow! Thanks again for all you do for our family.

Warranty and service work complete in a timely, hassle-free manner!

Bill Chow is very professional and always helpful & courteous when I come for service.

Mr Sharma I service went out of his way to help me

Amiable staff

I appreciate what Mellisa Nguyen did. She is very helpful and attentive. She took care of me soon as I got there. I will recommend her to my friends. Thank you Mellisa.

We have purchased 5 vehicles from this location and continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to other ones. We live 35 miles away and still drive here just because we are always treated here well. I highly recommend this dealership and Mercedes ownership. Our car had issues, we used Roadside Assistance for tow free of charge and they called an Uber to take us to the dealership. Ask for Ryan A. or Andrew T. at the Service Center and they will take care of you!

John Kim is the best! He always goes beyond to make sure I am taken care of! Every appointment is a breeze.

Extremely satisfied with the service, timeliness and great customer care. John Kim, the customer care representative is very knowledgeable and proactive in helping me know the care needed in future. I strongly recommend this place. Kudos to Mercedes Benz, why it is number one in quality of service and robust engineering and design of the vehicle!

I have driven MB since 1986 and have always gone to the House of imports in Buena Park California. My dealer is Sam Wong who is superlative in all categories and my service advisor is Jag Reyett who is without equal.

Melissa Nguyen was very polite and helpful service manager

If your value from a car dealership is zero customer service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured they are doing their best not doing anything to resolve your problems. We have gotten no real response even when they failed to send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again a second time. We tried to be understanding, as sometimes mistakes do happen. However, they have made no effort to reimburse us for the extra charges or even be communicative about it; our money had simply vanished. Not only that, they were very obscure about when your car would be delivered and if there had been changes or delays. We had to wait and wait until we had to find out what was going on ourselves. It seems that some of the dealers there don’t care about the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. I bought a lot of cars before in my life and had my fair share of problems, but never this badly. There were problems on their side that were never told to us, and we had to seek out solutions in their place. Honestly, this was more trouble than the car was worth.

I drove away without getting an oil change. Kris H. used every scare tactic in the book to try to make me think my car was going to break down if I didn’t buy an extended warranty. He told me that the package I purchased for services might not be covered even though I was specifically referred there from my dealership and that they wouldn’t know if it was covered until they looked at my car. He then proceeded to tell me that even though I’ve only driven a few thousand miles, my car was due for the 40 thousand service and it would cost hundreds of dollars. Fortunately I walked back into his office to ask why we were doing the 40 thousand service when the car had just received the 30 thousand service and another customer in his office followed me out to let me know he was trying to swindle me. I got in my car and left. He absolutely tried to take advantage of me. I will never be going back there again.

After checking the sale on the website, I visited the store in person. I knew that seven GLE COUPE units were coming in, but a seller (I won't mention his name) ignored me and showed only other sales to encourage me to buy another car. When I said I only wanted Gle Coupe again, he came back to the office and pretended to search for sales and watched football games on TV in the waiting room beyond his seat. I was angry at his rude attitude and annoyed at meeting the worst dealer, so I just came out. I don't want to meet such a rude dealer again. Why doesn't such a great seller watch football at home? Why would he go to work and ruin the customers' mood? He is the BEST DEALER in the world :)

Good service

Ron Armani is the best car salesman we have ever had the pleasure of dealing with. My wife and I have only dealt with him for the last ten years (maybe a bit more) but he is honest, and always looks for the best deal possible for us.

It was a godsend that the high performance fuel pump was covered by the extended warranty...yay! Melissa Nguyen, service advisor, was professional and knowledgeable. I only wish that my car had been washed/vacuumed before returning it to me.

Great atmosphere sales team was great didn’t pressure you any to buying and helped us pick the perfect vehicle

I live in TX and bought a GLC 43 2021 in May, when delivered it had a dent on one of the doors, I did not have a sales person, only somebody who answer the phone when I called asking for the truck, I spoke with Capone, which he has nice up until the point that I signed the documents, then he was not available anymore, Paul is the guy who was in charge of the arrangements of the deliver, and the day after the deliver I told him about the dent and said he was going to talk to the manager, I called about 20 times at this point to the dealership and ask for the manager and He or She is never there, Paul do not answer or text back anymore and Capone not only doesn't answer anymore but he did not send the title so I can register the truck in TX, my bank had to get involve and then some ladies named Rhonda, Susan and Janeth got involved in a chain of emails about the title, well, apparently Capone or whomever was in charge did not send the documents to HCTX until August 16, and I bought the truck in MAY !!!!!!! It's been 4 month and I can finally drive the truck without been scared of getting a ticket because of the plates but the dent still there. It is unbelievable the lack of customer service, not only I DO NOT RECOMMEND this place, I'm disappointed that Mercedes-Benz allows this type of service.

I purchased a used 2018 Range Rover Velar from this company for $67,000 out of state (Texas). The pictures looked perfect online, but when I received the vehicle it had over $7,000 worth of scratches inside. They never posted the interior damage online. It literally looks like the previous owner was a cat!!! I asked them to replace the damaged interior parts and they refused. This company really gives the Mercedes and Land Rover brands a terrible name and disservice. The salesman simply said, well it wasn't my vehicle, so I never inspected it. This means, he and the company didn't give a xxxx and don't give a xxxx about their service or products they sale to you. It also took them 2 months to send me ownership documents. I purchased the vehicle in July and it's September 26, 2021 and I still haven't received my tags. The vehicle literally just sits in the garage. I'm a military veteran and I do not recommend buying a vehicle from this company everrrrrrr!!!!

John Kim is the best Best service ever

Service always exceeds expectations at HOI.

He called and kept me up to date on his ETA and got my car started

Bill Chow is the service advisor par excellence! He is attentive to my concerns, making sure that every detail on my MZB is thoroughly examined to insure safe passage for my family and myself.

Had appointment at 11am. Made to wait just shy of 6 hours for oil change and to check tire air pressure. No vending machine, no place to charge my phone. Very frustrating. Very last person there. Finally got my car and drove away and car warning lights were on. Had to take the next day to another place to get warning lights reset and proper air pressure in tires. I will never come back here again.

Great car service , great customer service, and great products!

Timely is matter to me . Thank House of import.

Great service through Jonathan on my recent visit to the House of Imports. Timely repairs were greatly appreciated

GREAT Experience!! Had such a bad experience buying my last MB at a different dealership, THIS experience was amazing! Salesman Ed was professional, approachable, on his game! Thank you! Stephanie D.Jelinek

The dealer always welcomed me with a friendly smile, and I was happy until I left the Benz store. When I visited for the first time six years ago, he taught me so kindly and always responded brightly, so I like this place and I will recommend it to people I know.

Jag Reyatt in service takes care of us and our fleet. Make sure you see him.

I love this place and the most lovable person over there is Mr Jag The service advisor who makes our visits to the house very enjoyable

the outstanding service and the nice attitude of mr. Jag

Mr. Allan Halina at the service department was very helpful and knowledgable.He explained very clear what I needed to know. Very accomodating.I highly recommend House of Imports for regular car service with a personnel around like him.

Overall it was a breeze interacting with House.of Imports initially through the internet and then through email. One issue still pending is getting my Owner's Manual. It was missing and I was told that it would be ordered right away and delivered to me via FedEx. It's been 2 weeks and I haven't received my Owner's Manual due to having to order it from Germany and it takes longer???..I am not happy about that.

Found the exact car I wanted through MBUSA.com. It was at House if Imports. I began communicating with Kevan, set up appointment to see the car and already got an offer on my trade. Unfortunately Kevan had another customer. So Ashley stepped in to facilitate the transaction. We took a drive and I was immediately in love with the car. Few bits of paperwork then the wait started! Only criticism I have is the amount of waiting. Otherwise the whole experience was very easy! Definitely recommend going to them.

Easy appointment scheduling. Service advisors are very knowledgeable about MBZ fleet and recommended service items.

Allison and Ryan make sure that our three MB cars receive efficient and quality care. We have been customers of House of Imports for over 30 years.

Always a pleasure to visit the service center when dealing with John Kim. I know I'll be in good hands.

Allan the service technician was very friendly and professional, I'm very happy with the the service provide!

Excellent service thanks to my service advisor Jag and Linlin very professional very helpful . always do amazing job . every time I do my car service they take care of my vehicle with the best service and advice. I’m very happy with my choice.

From start to finish this dealership made my purchase so smooth and simple. I purchased this car without seeing it and the salesmen, Robert, was great with sending me more photos and a visual inspection that was very accurate. The car was a 2017 but was in perfect condition as stated. The manager, Lebanon, was extremely responsive and accommodating. My purchase was not a big ticket item but they treated me and the transaction like it was.

Good and quicky service. I like this brand and house imports. I have been with them for 5 years. John Kim is very professional Technican, He care about my car and explain very detail and carefully for me. Helpful and solve my problem quickly.

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later

Our family and extended family have bought and leased many cars from House of Imports in Buena Park for decades. Our latest experience did not disappoint. Team Hwang was very patient with us, showing us many cars (new and certified pre-owned) in its inventory. The whole experience was very pleasant and stress-free. And we're very happy with our new GLC. We highly recommend House of Imports for buying or leasing a Mercedes Benz.

Two items needed repair when we first purchased our GLA 250 in June 2020. Although almost a year has passed, MB in Buena Park accepted our repairs, ordered the parts and fixed everything, complimentary. John Kim was quick and efficient in meeting our needs, even providing a wonderful 2021 GLC 300 as a loaner! Absolutely happy to rate 11 out of 10 stars!!

Good?I am very satisfied with the purchase method this time. I am 10 points satisfied with the salesman?s service attitude, and I am responsible for my work attitude.

Very happy to have my car serviced there, thanks John Kim

Timely service. Very helpful staff, clean facilities.

Service Department: John Kim was very professional and attentive. Had a flat tire and John Kim was quick to get me in and out within an hour or so. The facilities were clean and the lead greeter was very attentive and friendly as well. Forgot his name but he’s been there for 20 plus years. I particularly liked the fact that they did a video recording of my vehicle prior to it going into service. And being that I’m very careful with my Mercedes, it gave me great comfort to know that they were willing to take responsibility, should a scratch or dent show up after the repair was completed. Overall, I was very pleased with service experience at House of Imports Mercedes Benz in Buena Park, Ca. Keep up the good work guys!!! Emil R. —-

This place has great customer service and they don’t try to sell you all the extra things to hike up the price. They also delivered my car and hooked me up with a place to get an extra key made. Very very helpful and up front and honest .

Mr Hann made my car shopping and amazing experience. He took care of all the needs and stayed with us until it was complete and late at night.

Andrew (service advisor) & Ryan (service manager) coordinated to make this last visit a very positive experience. Everything (including estimated repair times) was done as promised - all pre-service arrangements and commitments were exceptionally met.

I can honestly say, the attention given was outstanding. Lin Lin was very informative and knowledgeable and was very impressed with her tool bag, she was ready to install both license plates before leaving. First time buying a Mercedes Benz and I have No regrets. I’m very happy with my choice.

I want to thank Andrew, my service advisor, he was great. I appreciate how he was able to accommodate my work requests for my car. There are two things that I have noticed though that I have not experienced from other dealership?s service center. One, my car was returned to me without being car washed. Maybe they have problems with water supply? Two, my tire pressure monitor has alerted me that three of my tires has low air, maybe it has not been reset after they did wheel resurfacing on three of those four wheels. Maybe next time the technician will be more conscientious and I will get to have a complimentary car wash? Who knows?

Stan D. Did an excellent job in providing us insights into the Mercedes certified used vehicle we selected. We had searched for this specific used vehicle for over 6 months. We appreciate his assistance in securing this most current vehicle. The dealership also offered a fair price for our Mercedes trade in. Thanks Stan and House of Imports / Auto Nation!

Overall good experience. However I picked up a dirty car after recent service visit.

I brought my car in for service and my cat was ready in less time than expected. Jag always provides excellent service.

They did a great job and it was done in a very timely manner!

Brian from the Service Dep't is totally awesome person! He covers all what my car needed! Thank You!

Salesman was out for the weekend therefore I was appointed a new one which was respectable person but the paperwork, car, and numbers were way off from what I was promised change after change and I was annoyed because not once did I hear the manager say look we messed up here so here?s what we can offer to fix this. All he said was this is how we messed up and this is what you?re now going to pay or get not a single sorry from him. I left work early that day at 3pm, didn?t leave the dealership till 8:15pm spent more time waiting by their desks/lobby than signing paperwork only took 30-40 mins rest of the time I was waiting. Never even got the chance to test drive my car till after I purchased it, by the time I got out of finance it was dark and no one at the dealer even showed me how to negative anything inside the car!

I was up front and honest when I arrived about how much I was going to put down and brought my auto navigator offer from capital one. I was hopeful this car buying experience would be quick and easy and it was anything but that and was def not haggle free!! Not only was a lied to about time frame on when down payment was due I was pressured in to buying an extended warranty and they switched my lenders and had me sign paper work for a new lender on a holiday so I wasn’t able to call them myself and was told capitol decided not to finance me which was a down eight lie so I ended up signing for an 8 percent higher interest rate and my payments went from 436 a month to 615 some how now it’s a nightmare trying to get them to resign my financing with capitol one with out the extended warranty. As they are saying it’s final!

Customer service was excellent! Met alll of my wants and needs

Good service and good people

Annual MB C300 service, vehicle is low mileage 2008 49k

Korean service is very convenient at House of Import at Buena Park. And Service man prepared and provided a car for during service.

Service department is fast and friendly. Always greeted promptly, given a loaner car and service is completed quickly. Highly recommend this location.

I bought benz glc 4matic. I like it. The dealer was kind and thoughtful.

I really it ,everything is perfect I will keeping shopping here Josephin is a very nice and kindness person

I had a great car shopping experience and i would definitely recommend to a friend. The process was fast. I had to actually take my vehicle to get serviced after I noticed an issue with my radio but the services were quick and my car was ready in a day!

Great service as always. Thank you Jeff and Craig!

Ryan Anderson and Adam T. are amazing. They have been so helpful with some major repair costs that Mercedes would not take responsibility for. I highly recommend House of Imports to everyone!

Jerome Jackson & Ron made my new 2021 G63 AMG G Wagon purchasing experience process a phenomenal experience, by demonstrating Stellar Customer Service. Jerome and Ron are true assets to The House of Imports Mercedes of Buena Park.

Thank you Adam for always taking such good care of my car needs. You always go out of your way to guide me as to the right things I need to take care of my car. I trust your judgement and expertise. I always have a good experience with you. Thank you again for your professionalism and caring nature.

Easy to work with, Bryan did a great job. Free loaner while repair was being done.

I was truly not planning on getting a car when I showed up to test drive, but Jake was so awesome to work with. He was very accommodating, not pushy, and made the whole experience seamless and easy!

Prior to selling a vehicle on May 17, 2021 that I Initially purchased from House of Imports December 19, 2018, November 23, 2020 I had previously requested cancellation of extended warranty by contacting Omar Qudah, Finance Manager directly. He sent me the form to sign and I returned it to him signed right away. He never responded to my inquiry for follow up and the cancellation still has not been processed 6 months later. I contacted Customer Service through their website’s online chat to file a complaint about this problem and also again through a different channel request cancellation of the warranty. Now I still need the extended warranty cancelled - I sold the vehicle to another dealer as a part of a trade-in on May 17, 2021. 2+ years ago I also had a similar problem with Lebanon Alamadinne, Finance Manager with the same subject - my request to cancel a warranty on the same vehicle. It took me a series of phone calls and emails and more phone calls over a period of over 6+ months for him to ever respond to my inquiry and return communication. I have spoken to over three dealerships to get their advice in what to do. They all have said my request is such a simple one that only takes 10 minutes to process so they like me are perplexed as to why House of Imports would make this so difficult for their customers.

I moved to Riverside and prefer the service at the House of imports. The best service mgr. that I have known for over20yrs. He use to be my service writer after I bought my first Mercedes. All of the service writers have been the best. It starts from the top!!!

Hoyoung Kim is very professional and polite person I?ve ever met. He listened to me very well. Quick and clear communication. Thank you for all your help on that day.

It was a pleasure dealing with John Kim. Service repair process went smooth and I was not inconvenienced. Just what I needed.

Everything was excellent! The staff was very professional

I came in for my annual service check up. Kris was great! He was very prompt, informative, and helpful. Thank you!

excellent service and very helpful service was done perfect

Gave me a deal and treated me very fairly!

Took 3 hours for an oil change even when I booked early 7am appointment to avoid the crowd, even worst they forgot to put an air intake manifold back inside the engine bay, car wasn’t wash like they normally do probably because of the construction but still not an acceptable excuse they could have hire a van to wash the car for you.

My car got the damage from the rates invasion. I am very pleased to see my car not only back to original but looks like a new car. I know it took more than a month to complete the repair. The Service Department took care of every detail to fix it. During the pandemic, it experienced a shortage of parts. I am so glad it is over now.

Excellent car and sales . I trade in my car to get an new car. it took so long to complete the paperwork

My experience at Mercedes House of Imports was smooth and great! George in sales new the inventory and helped us find the perfect vehicle even after his shift ended. He stayed to make sure we got the right car for us. Kevin Sanchez in finace made the expeierence streamline. We got the vehicle we wanted and a payment that was good for us. Thanks!

Me. Ho Sung Bang provides a very professional explanation about GLC 300 buy options to me and it was very helpful.

Serviced my Mercedes and as usual they did a great job!

Great experience! I will be bringing my car back here for all services. Thanks, guys!

Jag was amazing when it came to all the timeline and what was needed to be done. He said the car would be ready in the evening but got it done within 1.5 hour which was amazing. I would recommend Jag for all your service needs.

Service was for a "Recall". The agent was friendly and knowledgable. In fact I called the service department days later for a different issue and I was connected with Kris, the agent that provided previous service. He set us on the correct track and solved our issue.

Highly recommended! Good service, and especially thank Sam and Josephine for the professional assistance! Greatest team 😆😆👍👍👍

I've been coming to this dealership for many years and they had always provided me with excellent service. Sam Hwang and his teammate Justin were great.

A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.

Professional, friendly, and helpful staff. Sales and Service are great to work with.

Best service and best price good sales Josephine very nice and honest .

Great customer service !

They take care of their customers and vehicle with the best service and advice. Mr. Adam , Service Rep. was friendly and took care of my car service. He got me a rental and advice me on what my car needed. Also it was done on time.

Abraham helped me purchase a new car for my mom. I live in NY and I did not have to visit the office as Abraham was great in helping me go through the process virtually. He even delivered the car to my mom's house! Thanks Abraham!

Car repair auxillary battery malfunction Tire alignment. Day after I brought home, malfunction of anti-collision assist plus so now I have appointment to return. These things happen and I am confident that Adam Tashchyan, the service manager, will give it his professional attention, as always. Facilities are under construction, but everyone is doing their best.

Best service available. That?s why I keep going back.

Jeff Chung from service department never disappoint. I can always count on him to get any problems fixed when I bring in my vehicle. Always a satisfied customer!👍🏼👍🏼

Always a great experience. My service Rep. Jag Reyatte,goes above and beyond to ensure all my needs are met and in a timely manner. I bought my GL450 there and I have been serving my vehicle there for the last 10 years.

Excellent service not always speedy but the quality makes it worth the wait

Service tech is very helpful

Excellent coordinated service by everyone I encountered on my visits on 4/4 and 4/5. Ronelle was my sales advisor and she was very informative, very thorough, and extremely personable. Really loved her laugh!

Told me my AC would be covered to fix then they said it wouldn’t be covered even though I have warranty bad customer service

Excellent service thanks to my service advisor Andrew tiotuico very professional very helpful always do amazing job every time I do my car service

Would recommend to anyone shopping for a Mercedes. The salesperson that helped me was very personable.

Excellent costumer service overall. Friendly reception with updated information about my car service.

I am very satisfied. My Service Consultant Bryan Hoffrichter provided excellent service.

My husband and I have been searching for another vehicle for months and wanted to buy it out right. House of Imports was the only dealership that was willing to work with us. Surprisingly no dealership really wants to deal with customers that pay cash. Even though we bought a Toyota Highlander from House of Imports they still treated us as if we bought a Mercedes. Our salesman Dietrich Gumbrecht gave us excellent service he even took the time to drop off the vehicle to us at our home. The next time we purchase a vehicle House of Imports will be our first choice.

The car buying and sales experience was great, but finance takes way too long to print papers and get signatures. Merecedes/AutoNation needs to automate the process like Tesla and Lexus.

Excellent service as always .... been with house of import since 2012 and every time I do my service they always treat me as a VIP . My service advisor Allan Halina did a great job on the replacement of windshield on my 5 month old GLE 350 .

Very pleased, to both the service advisor and the service technician who performed the service B.

Service advisor was great but the overall customer service of this dealership has deteriorated over the years since I?ve been going to this dealership for needed car service and/or repairs.

Everyone was exceptional! Great service all around!

It was pleasant to know that all personnel doesn't mind to work after hours as long as they have customer satisfy with purchase.

Excellent service and thanks to Abraham for helping us out.

Terrible experience, took a month to get and came with scratches, very dirty and smelling like cigarets.

I had a wonderful process buying my car with Dietrich Gumbrecht. He was quite helpful and understanding when it came to meeting my needs and requirements in a car. The process went quickly and he was a very outgoing and friendly salesman. I now see Andrew Tiotuico for scheduled maintenance, whom is also extremely helpful and kind. House of Imports has been nothing but great for me - I have no complaints and am seriously so blessed to have such a trustworthy dealership to go to! I highly recommend visiting them for your car needs.

Very good service On time service

Adam was great, he provided a loaner vehicle and my car was repaired quickly

Honest and Excellent reliable customer service.

Not only was the associated service writer pleasant, knowledgeable, and on top of the progress of the tasks to be accomplished, but also kept me advised of any and all additional service actions that were discovered during the service. This allowed me to make relative decisions as to have them addressed immediately or accomplish the additional work at my next visit. Your team is a class act that make consumers such as I recommend your facility to friends and family.

Advisor is knowledgeable on the vehicles and provided great service.

Their services department have lots room to improve, I did make appointment two days before bringing my car for fix scratch they did a previous service, they told me they will loan a car for me because they need one or two days to do that work, I was arrive 10 minutes before 9:00am until 11:20am still waiting loan car, unfortunately I have my own plan so I have to leave , soooo sad waste my whole morning time.

Lots of help and information. No pressure or pushing. We were pleased and made a purchase.

Easiest transaction ever to buy a new car. The sales person Paul was very accommodating and during these crazy times was able to deliver the car of my dreams over 100 miles away!

I purchased my vehicle over 5 years ago, I "baby" my vehicle and drive it to work and back only; using other vehicles on the weekends. So my 2015 GLA has less than 38,000 miles. When the service person Allan came out to get the mileage off my car, he opened the sunroof. I thought that was rather odd since I never said there was anything wrong with my car. Then he asked me how often do I use the sunroof. Well, I don't, so it has been opened maybe 5-6 times in the whole 5 1/2 years. Allan said he heard some "noise" and was going to have it checked. I was told that I had to have the "5 year / 50,000 mile service package done." (Over $900) When I called in to schedule the service, I was quoted $299 by whoever was on the phone. Then when I didn't hear anything towards the end of the day, I called Allan. I was told that something needed to be replaced on the sunroof panel (I'm slightly confused as I never use the sunroof, yet something needed to be replaced; covered under warranty.) My car was not ready that Wednesday. Not ready Thursday. Finally ready on Friday (good thing I have other vehicles at home to use). Allan had gone home by time I was able to get off work to get there. I was finally assisted after asking for someone to help me. Then at work the next day I was looking over the service order and saw that it said something about client stating they heard a noise when the front wheel was turned. Ok, THAT never happened. My car was NOT making any noises when I brought it in. Why was THAT on the service order? So I called the service department, and late Tuesday I had a voice message from Allan saying when he drove my car around the lot that he heard a "ticking" noise. Ok... but the service order states that the "client" heard a noise. Just a lot of things that make me feel a little uncomfortable about this whole service experience. My car is under warranty until Oct 2022... but after that... not so sure I will feel comfortable in bringing my vehicle for any service to House of Imports. Just saying.

THEIR EXCELLENT AND PROFECIONAL SERVICE . WAS TREATED VERY PROFECIONALY FROM BEGUINNING TO END.

Repair cost was painful, however did good work. As you know already mbz has problems as they got older.

It was great really nice and friendly service. They took good care of me

Andrew was an excellent and courteous service representative

Nick Salama reached out as I am nearing my lease end. He worked out a deal and made the experience as painless as buying/leasing a car can be.

Great service. Jeff is the best.

Thanks Bill Chow help my SUV GLE350, service or repair in efficient and kind.

I appreciate House of Imports professional service 💖

The advisor was a kind. He had a quick response to my question.

Bryan was wonderful very helpful he is now my new service advisor

Adam was very professional, helpful and friendly

Mr. Bang was nice, informative and made it easy for us for the best car. Service was great!

Great sales staff, no pressure and overall a great experience, KJ is great, thank you

Excellent service , Jag Rayatt the best Consultant

Alan always takes care of my cars needs, answers my questions and is very personable. Love him as my service rep.

We purchased our 2016 GLE 350 4 years ago from House of Imports and have been happy ever since. They have always treated us very well and kept us informed of scheduled maintenance even though we don't put high mileage on our SUV. The use of their website was great in locating the perfect vehicle for us without a lot of foot work. We would buy again from House of Imports in Buena Park.

Everything was perfect. Love my car. It was stressless.

Our repair experience is always efficient, kind and knowledgeable.

Me and my wife went in to speak with Ron Amani very professional he had the car we inquired ready to show so we did not waste time A service overall

I only lease my cars through Alex Kraenkel. I find him to be professional and he has excellent communication with his clients. I have referred him several friends over the years. I am very happy with my new lease.

The lease process was efficient and professional. This is the 6th car I leased from them.

Overall it was and always a good experience at House of Imports.

For 16 yrs been going to the house of imports. Bill Chow is the best Service Advisor out there!

Best service experience. Courteous. Responsive. Took care of my scheduled service and the warranty repairs. Above and beyond my expectations.

Friendly, knowledgeable, & efficient

Excellent services for helping me to choose the good car and good deal

If you’re looking for a new Mercedes I would go to House of imports and ask for George he did a great job on hooking my wife and I up with a GLB and a GLC 2021.

Brian was super friendly and made everything super easy to do

From notice, through appointment scheduling, to visit for inspection and service, and return of vehicle; all aces. Comfortable waiting room and accessories store colocated on site. Very convenient. Great friendly and efficient team.

It is always a pleasure to work with Alex Kraenkel. This is third time we return to purchase a vehicle due to the amazing services we obtain.

as always all my questions were answered and suggestions that would be helpful. Having my car serviced. Appreciate the courtesy extended to me

Very helpful staff. Very satisfied with device provided

Bryan is alway professional, efficient and treats us with dignity and respect.

Went in for recall, repairs, and oil change. Got it done over night and was offered a shuttle to enterprise and a complimentary rental for the delay.

My service advisor (Bill Chow) is great he makes sure all my concerns are taking care of

Bill Chow and his team exceed my expectations every time I visit House of Imports.

Excellent service!!! Nick was professional, courteous and answered all my questions. Highly recommend!

Service department is awesome! Greeted with a smile and my car is always taken care of in a fast and efficient manner. Big thanks to Ryan Anderson and his team! Dietrich in sales is wonderful! He is not your average pushy salesman. He is professional, accommodating and makes the buying experience enjoyable. I highly recommend him if you are in the market for a MB.

Lin Lin is an amazing patient dealer. She?s there only person I?ve trusted with my car buying process for years. If you chose House of imports in Buena Park please check her out. Let her know Queen sent cha.

Bryan was great! He went above and beyond. Very refreshing!

Relatively smooth, seamless process.... - No pressure from salesperson -Understanding of my wants/needs

I went there to buy a car, the staff there were very kind and answered any questions very professionally. The final paper work was also very fast and accurate. I like House of Imports very much, I would recommend everyone to go.

Fast service Detailed info and recommendations Friendly and good people Loaner always available if needef

Nice and kind! Thank you Ashley, Iman!

Our sales person Amy was spectacular, she was determined to find exactly what we wanted. Super happy with this dealership will definitely be back.

great dealer to shop for new Mercedes, George is a great guy, and very helpful.

Jeff has always been a pleasure to work with and keeps me updated a true professional

Jeff Chung is very pleasant to work with. Treats you like a family.?

Excellent car service. Nice staff. I would recommend this dealer to a friend.

Went in to buy their advertised Fisker Karma. Called the salesperson a few days after visiting the dealership to check on the progress of the deal. Apparently they couldn't get the car to start. "It's currently a lemon from what I've learned today" was the exact quote from the salesperson, who also continued by saying "we are not trying to sell you a lemon. Hence the notification that we are fixing the karma if you really want it." That's sums up my experience in a nutshell. 👎🏾

John Kim was very professional, kind, and helpful.

it was very clear from the onset that the service advisor (Mr Tiotuico, sp?) was there to do all he could to service my car. He was very respectful, courteous, and kept me well informed about my car. I highly recommend House of Imports, Buena Park.

For a high class dealer, they are not very organized or detail oriented

Purchasing my vehicle at the house of imports was the worst car buying experience I ever had the sales person Steve Rodriguez had no customer service what so ever. They didn’t wash the car they didn’t provide a manual for the car they didn’t provide a second key for the car they gave me a vehicle a that had worn out valves in the tires so when I woke up the following morning two of my tires were on flat and I was driving back to Oakland I drove 600 miles after having a hip replacement surgery and I barely got a bottle of water the sales person was horrible the finance person was a thief and a trickster. I felt like i gad been accosted and that they were trying to financially rape me. they lied to me about the rate they lied and tried to trick me about everything however my bank had sent me everything they they pulled two credit reports while I was sitting there after my deal had already been finalized by my bank I would never ever ever ever purchase a car at Buena Park Mercedes benz House of imports!!!!!!

Great service and attention to detail and customer needs. I would have given you five stars but the car wash was horrible. Had to go straight to a car wash it was left so bad. No complaints about the service department because they care about their clients. Do not have your car washed after though it’s free. Need to have it waxed and polished

Easy and friendly buying process. The quality of service our sales person, Nick, was unparalleled compared to any other sales person I have dealt with. Highly recommend Auto Nation for any needs.

I go Auto Nation at Buena Park for all of my Mercedes services. Repairs are done on time and professionally. This place exceeded my expectations!

Very friendly and helpful environment. I am very happy with my purchase.

I have been a customer for over 20 years and their maintenance team is professional and willing to answer questions. Shout out to Bill Chow for always doing a great job and communicates clearly and meets the needs of the customer! Thank You!

House Of Imports is awesome. The service and attention you get is perfect, they are knowledgeable and know their product perfectly and treat you like royalty.

Very friendly and helpful environment. I am very happy with my purchase.

Our experience was absolutely awesome. Everyone there was terrific, they know their product and the service could not be better.

They were very professional and help me with all my needs.

The fleet manager, James Ononui was great and made my experience pleasant. I ‘built’ my GLB250 and placed my order and he kept me informed with its progress. When my car arrived he let me know and the transaction was quick and smooth. Thanks to James, this was without stress. I look forward to working with him in the future.

Bill chow and his team did a great job with all my needs. Thank you HOI!

House of imports in Buena Park offers great customer service. I was happy with the level of attention and service I was given by Chris on my recent visit.

Being my first time coming to make a purchase to house of Imports was a really good experience. Our sales person was Paul and since the first moment we arrived he received us with a warm welcome. So guys if your looking to make your car purchase don’t look any other place go look for Paul Jovel he will make sure you go home happy and with the car you been wanting.definitely recommending house of important to my friends and family.. don’t forget to ask for Paul in the city of orange 🍊 county 😉

Outstanding work from our sales representative, Paul treated us like family, explaining every detail about the vehicle and deal, making it a smooth transition.

My experience for bing first time customers was super nice.. since the moment we got the the salesman was super nice with us..

RYAN ANDERSON AND HIS TEAM ARE THE BEST IN TOWN , I DRIVE ALL THE WAY FROM NEWPORT BEACH TO SERVICE MY CAR THERE , ALISON IS SUPER NICE AND VERY KNOWLEDGEABLE FOR SUCH A YOUNG LADY. THANK YOU ALL !!

Jerome Jackson and Ron Amani were amazing. I expressed to them what I was looking for in a Mercedes. The car of choice was the 2021 GLC coupe 4 Matic. They were able to locate several cars for me to test drive. When I arrived for my test drive. The black GLC coupe with the beige interior was so elegant, it was well presented I fell in love with the car.

The repair took longer than expected because they didn?t have the part. In the past the dealer would fill my tank with gas as a courtesy for the inconvenience, not anymore!! Yet other auto brand continue to do it.

Service representative emailed me about my upcoming service requirement and scheduled me for an appointment. Great service and even washed and cleaned the car. Also made a follow up after the service was done.

Ronelle was very helpful.

5 star I recommend good service fix my GLA service writer assist my concern well done

Great dealership in Orange 🍊 county

House of Imports is the best ! Thank you for taking such good care of me and my GLK is smiling

Good place, get right to the point in negotiations though they could do better in the follow-up

Bryan was excellent. Explained the service that needed to be done very clearly and understandable. Care was ready when promised.

Great experience with the sales team. They are responsive and I enjoy every minutes in dealing with them. This is the fourth car I buy from House of import.

My car was delivered in style and I was treated like a king. Thank you House if Imports

I always deal with Adam Taschyan for my car maintenance . He always takes very good care of me and my car concerns. He usually goes out of his way to meet my needs. Thank you Adam .

Service at house of imports was outstanding. Exceeded my expectations on time and quality.

All I can say is John (Sales) and Billy (finance) are like LeBron and AD‼️They hooked me up with a super deal on my new baby😃 An E450 AMG night package🤯 . The hospitality, and service unheralded. Really appreciate you guys making this process easy and fun. Definitely be back again, after all this is my 2nd Benz both from HOI. Tell em Flash sent you. Thanks again you have my vote😁👍🏼

Bill Chow provided best Customer service many years.

It was very good service and very courteous reps. It was done in timely manner. Keep up the good service??

I live in Northern California and I went there just to get a new car because of their customer service and good deals. We pretty much did all the shopping on the phone and my agent Dietrich G. Was amazing and so helpful. He found me what I was looking for and I flew there and next day I had the car. I?m so happy with the deal they gave me! Everything is great about them.

Excellent service and kindly explains all that i want to know. But i don't want to do this review again. It S too long, too many required questions and annoying

Love the customer service provided, reps are very knowledgeable and friendly

Great customer service. Services done in a timely manner

Service Advisor Allan Halina made the experience pleasant and trouble-free. He communicated very well and timely, this is why I choose House of Imports over multiple MB service in the area.

Everyone was very sweet and friendly and made my experience here great ...Thank you

The service department is a JV operation compared to fletcher jones and Penske etc. The service advisors are terrible with communication. They made it impossible to get a loaner I was out of a car for three days. I like the Benz but I’m not getting it serviced at house of imports .

Service: 10 out of 10 with Jeff Chung! Overall Dealership: 7 out of 10 My vehicle is the third Benz from the House of Imports BP in our household. I had some issues and miscommunication during the purchasing process. Returned for service and hands down, received nothing but supreme customer service and respect from Jeff Chung and his colleagues. Which has restored my faith in this dealership.

Very satisfied with service and follow up from my service representative, good check in and check out service.

This is my 5th Mercedes Benz and as always the service was superb.

Simson Chen been very helpful , friendly! Thanks again!

Stan is the best. Ask for him. He called me after I saw a add in FB. Same day I did test drive. Not a pushy one. Reasonable and very friendly. He made it happen day after. Smooth and easy purchase.

Great customer service and very professional. Thank you!

Great service, the service advisor Bill Chow always helpful 👍👍

Service were great. Andrew was courteous and was able to cover other people?s shortcomings.

I always go to House of Imports, Nick Salama has been helping me for years. He is patient, knowledgeable and a great person.

Received excellent service from start to finish. Andrew kept me informed and up to date on what was going on with my car. Fortunately my warranty covered it which was awesome! Very professional customer service. I feel very comfortable returning if and when needed.

I would like to commend the help of Ms. Susan Beck regarding my MBFS concern with the contract, She is very detailed on our concern and very helpful to us, of course not to forget Cesar Gallegos the SR and Steve the asst SR, thank you much appreciated!

Always a good experience with Jag, my service representative.

Apparently when you pull into the service department they only approach and provide service to certain people. Watches them assist everyone else but me and after waiting 10 minute I approached someone who only showed me where all the service providers sit & I had to locate on my own the person I had an appointment with. Meanwhile they continued providing personalized service to certain people. Sit outside not in the lounge there are maskless people coughing and seemingly no big deal.

Kris Sharma quickly diagnosed the problem and the technician generated an effective repair.

My cars service was handled very professionally and timely!

Our dealer experience was good. We were not shown how to use the many features of the car. We were not told that the owners manual is located on the cars computer. We purchased prepaid services and other warranties, to date we still have not received anything to explain what is included and were not explained to at purchase time.

Easy appointment process, good service and also sanitized the car.

Hi! Thank you Mercedes for the great service ever! And I want to thank Mr jack for for being very professional at his Job, his good enough to let his customer leave house of imports Very satisfied and happy with the great service he gave to us Thank you Jack because you made us feel that the house of imports is our home , Since 10 years ago I purchased 5 cars from the house of imports Buena Park and still getting the same great service Ever from Mr Jack Made me Drive my car and feel very secure and safe . Thank you House of imports for caring about your customers and always putting them in a good hands ??

It is good for overall but waiting time was too long. If waiting time is longer than a couple of hours, dealer should loan a car.

Accommodating personnels. Courtesy is practiced. Honesty is observed. Wholesome attitude towards their clients. Thanks

Always in n out , and my car is always A1 when i leave this place washed and serviced ?

Great service from the sales team and the finance team helping me for the financing process of my purchase, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID I needed to buy my car completely online without the opportunity to see my SUV in person, as this car was only available in California and Im based in Miami. The process was smooth and always in open communication with my sales representative. The overall financing process was smooth and professional as well. However, since the SUV I bought has a wrap and unfortunately it had a minor damage, it was a lengthy time to get it fixed and then a lengthy time to finally get the car transported from California to Florida. When my SUV finally arrived in Miami I realized that it had a dent on the back of my SUV's roof, so I now need to deal with the fixing of this damage at the MB dealer in Miami that is part of the AutoNation family. Also, when my SUV arrived Miami my Florida registration and license plates were not ready or completed by the third party company the dealer used, so this process took me almost a week and half after I finally received the car. Again, the overall communication and service was great, but the overall time for completion of the purchase process (it took me almost 4 weeks to get my car after the date I made the down payment) was not what I expected, specially when you are buying an almost $150k SUV. Anyway, I'm happy with my SUV and I hope the roof damage is an easy fix, which fortunately was promised to be paid by the dealer.

I bought a car remotely from Connecticut. The process was super easy and all costs were completely transparent. Very happy!

Best dealership to buy a car and service. Nice Facility, good and helpful people to work with.

They are friendly, professional, and meet their commitments

Since we are a long time customer of Nick Salama our transaction is always a pleasant one. He knows what we want and we trust him to make our trip worthwhile. He is honest and really tries his best to give us the car we want in the price we want. This is the reason why we keep doing business with him. He put us in our 3rd MB car very recently. Thank you Nick! Great Job and see you again!

Buena Park at House of Imports, Jeff Chung has been extremely helpful every time I go and need assistance. Nothing but top notch service and very diligent with his work ethic. Jeff has been helping me for years and I wouldn’t want to see anyone else but him. He always makes sure the job is done and very respectful!

The staff were excellent and well informed and they gave me a great deal of comfort.

Prompt service, pleasant workers, service agent Bryant great!

Had a terrible experience bringing my car in for a manufacture defect, I had informed the service advisor about the problem during a complementary car wash, and he asked me to come in on another day, when I arrived the next day he sent me home saying the part needs to be ordered (waste of time). 3 weeks later brought the car in, I get a call that the car was damaged during the process. (My AMG is only 3 months old, and already have to go to a body shop) when the service advisor was confronted he is very rude to me and my wife and keeps saying ?everyone there are professional and knows what they are doing...? um ok sure... The only good experience I had was talking to the service manager Mr Craig , who listened took our complaints to heart. For a rental, i was given a malibu..., I mean I brought in an GLc 63 amg, only after talking to the service manager was I upgraded to an E class. But to date it was my worst experience in a mercedes benz dealership.

Jag was such a delight to work with. I would like to have maintenance with him each and everytime. He was very polite and pleasant. I really like his professionalism. he is an asset to your dealer

Pleasant car buying experience! Very good customer service, well explained all my concerns.

Excellent friendly staff less time to ✅ service