
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from House of Imports
Recent Reviews from House of Imports
1
Really bad dealership !
Becky Chang
Jun 7, 2023
5
Staff was very friendly and helpful. Provided the proper guidance for a first time car buyer.
Ryan Hoang
Jun 6, 2023
5
everything is perfect! I am late for the appointment, but they still put me on the schedule ~ and the price is so nice!
Ava LI
Jun 6, 2023
5
Great place to buy a Mercedes! Impeccable service!
Jorge Garcia
Jun 5, 2023
1
My recent experience with house If imports was less than satisfactory. Upon receiving my S450 2020, which I had exported, I discovered that the spare key was missing and the floor mats had been replaced. After contacting the sales consultant, I received a response after a prolonged delay of 5-6 days, advising me to speak with their manager. Sadly, my interaction with the manager proved equally unhelpful, as he disputed my claim regarding the floor mats and subsequently disappeared after I requested the missing spare key. Subsequently, I escalated the matter to the general manager, but despite sending a complete record of the conversation, I received no response. Based on my experience, I would hesitate to recommend this dealership, as their response to my concerns was marked by a lack of responsiveness and customer service.
Ahmed Anter
Jun 5, 2023
5
In and out in about 45 minutes with a loaner car. Service was completed in about 3 hours. Dropped of loaner and got my car back in about 20 minutes
DBMercOwner
Jun 5, 2023
5
Dominique was so helpful with the process, everything was ready to go, dropped off the car got the rental I was in and out fast as expected. The car was ready the next day and I am so happy with the new tires and alignment, the car drives like new. Thank you Dominique for always taking care of me you always make this process look easy.
Elmer Amaya
Jun 5, 2023
5
Gls580 is great vehicle and fast delivery
Atom109
Jun 4, 2023
5
The experience was great. Salesmen were friendly, and professional.
Gabriel Santos
Jun 4, 2023
5
Josephine at House of Imports is easy to work with and respond to all concerns promptly. Negotiation process for a lease was very pleasant. Paperwork process was quick and easy.
Sam Lee
Jun 3, 2023
4
Took me about 3 hours to leave with the car. Not negotiation in prices, payments clear. This sell you stuff you may not want, still be prepared the finance manager will it take a no for an answer.
Elazaro
Jun 3, 2023
5
I recently purchased a new Mercedes SUV and I want to express my gratitude to the sales manager, Lebanon Almeddine, for his professional assistance in resolving all my queries. The sales team, including sales manager Lebanon Almeddine, finance manager Lawrence, and salesperson Jake, did a fantastic job.
c amanda
Jun 2, 2023
5
Great service, my rep Alan Halina was excellent and provided outstanding service.
Nakeya Perry
Jun 2, 2023
5
Good services
Joanna Ma
Jun 2, 2023
5
My experience with sales person David & finance manager Lawrence was great. They both were very knowledgeable and answered all of my questions and concerns about my new lease. Was able to get to know these guys a little during my visit which made me feel right at home. I would recommend these gentlemen in the future. Thank you again.
Christal Flores
Jun 2, 2023
5
I cannot express how thankful I am to the Seles Manager LEBANON ALAMEDDINE who took my call and assigned me with another great employee MOHAMADKHEIR SANDOS. Those two gentlemen took me under their wings through the sales process and made it very easy: during the test-drive, I took my time. I've driven multiple vehicles, and when I finally was ready to sit down and discuss the deal, I was taken to a glass office and within 10 minutes, Lebanon found me a deal that fit my budget and my needs. House Of Imports is really unique; The waiting area is quiet and they offer some goodies. Cold bottles of water stored in a cooler and a large coffee makers with many different types of coffee beans. The bathrooms are clean. The showroom is spotless. The setup is smart, and on top of that, the diversity at this dealership is a top-notch. All that to say, it feels you're at home. Thank you Lebanon and MO, I'll be sending my friends to you, because I know you will treat them well.
Antonio Badrani
Jun 2, 2023
5
Had a problem while driving on freeway on a get away weekend so I called service department to schedule an appointment for our vehicle, and they offered us to bring car in same day. We replied with it can wait until the next business day. The young lady was polite, courteous, and knowledgeable and schedule or appointment immediately upon arrival the next business day, the staff got us in and in our loaner car within minutes. The repairs to our vehicle were done in one day. Bravo House of imports
dudley perry
Jun 1, 2023
5
Andrew was the best service advisor I’ve ever had
annye tran
May 31, 2023
5
The experience was great. Salesmen were friendly, and professional.
Gabriel Santos
May 31, 2023
5
Service Advisor is always very professional and prompt with updates. They always try to accommodate you and they never try to up-sale you on things you don’t need.
Happy88
May 30, 2023
5
Allison Enciso and Bryan have been the best when I've needed their help!
Mario Cardenas
May 29, 2023
5
Great service No doubt about it
MIKE SONG
May 29, 2023
5
Daisy was very helpful. She described everything that was to be done withmy car.
Martha Solis
May 29, 2023
5
Alexis at HOI was amazing. Definitely recommend, very professional and explained e everhtnint well
Itzel Jaimes
May 27, 2023
5
I love coming here for my car service! Dominique always takes care of me , she’s very professional and so kind.
Jahaziel Quezada
May 26, 2023
5
It is efficient and nice attitude to tell me what to do.
TPM COLLABORATE
May 26, 2023
5
The House always provides great service. I appreciate all the staff in the Service department.
thuy vo
May 25, 2023
5
Service personnel do a good job. The facility is nice.
Chanho Lee
May 25, 2023
5
Linlin is very nice. She explained all the details patiently.
shaojie qu
May 24, 2023
5
Had my AMG service with Bill Chow for years, no BS upsell just get the vehicle repair or maintenance done the first time, every time. A truly class act and a real professional.
Willi Chiao
May 22, 2023
5
Allison Enciso at the House of Imports in Buena Park, once again, did a fantastic job in scheduling the recall of our 2021 Mercedes GLA and in assuring that it was washed an completed on time! Thanks again, Steve Katnik
Steve Katnik
May 22, 2023
2
After getting my service A done to my car, i was told that i need a lot of work done to the car, and then he said that the car is not worth it , like he got a brand new 2023 benz🤔
lavelle carter
May 21, 2023
5
My wife forgot her iPhone i the car while they took it for repair. The phone had a Coco-Chanel case that?s more expensive than the device, yet, we found the phone right where she left it. Honesty is rare these days, and find an organization the upholds that quality is something very special. Kuddos to the house of imports friends, for such good service, excellent and quality work + Honesty. ??????????
Pablo Custodio
May 21, 2023
5
Bill Chow has provided me excellent customer service over the years. Treats me like it?s his car. Honest and thorough.
Michael Torres
May 21, 2023
5
Good Service by the Service Manager Jag. Took care of the problem in best way.
Jeevan Kamnani
May 21, 2023
5
Professional, friendly and helpful service.
Shannon Richardson
May 19, 2023
5
Dominique is very efficient and thorough. Bringing my car in for service is so easy with her.
Rhianna Franco Squad Goals
May 19, 2023
5
I have been taking my S-class to Melissa for a year now and she has been great! Recently just had a tire emergency and she got me in and out same day. Thanks!
Basir Zahir
May 19, 2023
5
Dominique is the best, Very thorough and efficient. She’s taken care of me since my first time getting my car serviced.
Rhianna Franco
May 19, 2023
5
Bill Chow is the man! Top tier sales advisor to takes care of your servicing needs and treat you right to keep coming back. Always a pleasure to deal with Bill Chow
IkerFranco
May 19, 2023
5
Excellent customer service. It was first time to have a service at House of Import. Overall, it is wonderful experience. Service advisor Andrew is very professional and a nice gentleman to work with. thumbs up !!!
Mike Hua
May 18, 2023
5
Came here to service my C class and staff were all very helpful! Andrew answered all my questions, was accommodating, and was very efficient with his communication
Megan Hou
May 18, 2023
5
Last week, I worked with Kevin Nguyen on the purchase of a new Mercedes EQB, and I couldn’t be more pleased with his salesmanship and the team at House of Imports in Buena Park. I have owned various Mercedes’, Porsches, Land Rovers and BMWs over the years — and helped guide several friends through their purchase decisions — and it’s rare that I find someone who makes the process quick and painless. Kevin was communicative, respectful of our time, and made it all easy. We did the entire deal over the phone, wired the funds, and Kevin had the car delivered to Pasadena the same day. He even picked up our lease return, for a completely seamless transaction. Mercedes dealerships are a dime a dozen in Southern California, and so many of them have a habit of passing you off from one sales representative to the next leaving you wondering who you’re even working with anymore. My entire experience with House of Imports couldn’t have been further from that. If you want to work with one person from start to finish and get a competitive deal without any fuss, I highly encourage you to reach out to Kevin Nguyen for your next Mercedes.
Hunter Johnson
May 18, 2023
5
good service . friendly. very please with the sale manager, I am please with car that I am purchase.
Terilyn Dang
May 18, 2023
5
It was one of the best car buying experiences. Mouncef, the salesman was great. I told him the car I wanted, and he got me the car. He went above and beyond to help me with this purchase. Billy, the finance manager, was also great. Billy is very thorough with his explanation and thoughtful. They are two of the nicest people. I will definitely come back to House of Imports.
Kha Cao
May 17, 2023
4
Although it took 7 1/2 hours to get my car the Service A, the employees were polite and professional. Just wish I would have known it would take the majority of my day instead of an hour or 2.
Alberto Gonzalez
May 17, 2023
5
I took my E class in for service B. Adam Tashchyan is my adviser and has been for the past 10 yrs. He always goes above and beyond to help. He is the definition of great customer service. Need I say more?
no name
May 17, 2023
5
Very pleased with the Hwang?s team, from going over the options and placing the order, to following up on the status, to learning about the features and functions?.All team members were involved in helping us. Thanks to Jimmer, Jordan, Josephine, Justin, and Steve!
Jeannie Young
May 17, 2023
5
I really appreciate the great work they have done. My car was done right on time as price was excellent,
Rambod S
May 16, 2023
5
This was an awesome experience each person that I had an encounter with was knowledgeable and worked expeditiously to get me in and out as I had an event to attend. Thank you all I greatly appreciate this experience.
Quenetta Davis
May 16, 2023
5
Great customer service, communication and overall friendliness.
Alva Deneal
May 16, 2023
5
Good sales service
Santo Mui
May 15, 2023
5
Bill is always amazing!
Martin Costello
May 15, 2023
5
Service was prompt upon arrival checked in right away, and details were explained, and care was ready in 1 1/2 hour cleaned and was
Alejandrino Mayol Jr
May 15, 2023
5
Repair and replace car hub High efficiency and professional service Bought 6 new cars here maintenance here over the years Company dealership has always satisfied me Thank you so much !
DAVID ZHANG
May 15, 2023
5
David was very helpful and answered all my questions even after purchasing my car.
Karla Escoto
May 13, 2023
5
Ms. Allison Enciso, thank you very much for your patience, professionalism, and honest service spirit, which makes me feel that it is safe and trustworthy to hand over the car to you for service.
Julia Chen
May 13, 2023
5
I just wanted to say these people here are amazing, especially Lebanon. He runs The sales department I?ve been buying cars from them for the last four years. I have already purchased almost 5 cars and referred probably 3 to 5 customers and they were all satisfied. Keep up the good work thank you guys.
Faris Escheik
May 13, 2023
5
Alex is excellent Good attitude friendly Very helpful He needs a raise please!
Elmer Rao
May 12, 2023
5
fast and professional.
Dennis Curry
May 12, 2023
5
Great service thank you Dominique Torres for always going above and accommodating and your great service.
Prudence
May 12, 2023
5
David answered all my questions, and even after purchasing the car, he still has been very helpful..
Pokemon
May 12, 2023
5
I have been bringing my car for maintenance service at Mercedes Benz House of Imports, Buena Park since 2017 & I will say that their quality service has been consistent. My service specialist, Mr Bill Chow, leads that consistent quality of service. Overall, best of the best!!
Leah Armas
May 12, 2023
3
Very good contact before buying the car ; after no more contact despite several e-mails ; car delivered with sun visor patched with tape !!! (LA- San Diego holding it with my left hand)
jean michel vincent
May 11, 2023
4
Justin Nguyen is very good. Very knowledgeable in vehicle’s features. He took care of the vehicle very well and he was so easy to talk to. One thing really changed, no pressure and no stress at all. Great overall experience. I’m happy.
Nathaniel Mendoza
May 11, 2023
1
Terrible! Impossible to get in touch with my service rep, car sat one week for very minor part (camera bracket). Could not talk to service manager because he was "moving on" or so the operator said. People in parts never returned numerous calls. Now, more than a week later, have still heard nothing from anyone at the dealership about the part.
USCfan#1
May 11, 2023
5
Always an amazing experience. My Service Advisors are knowledgeable and able to meet your needs. Professional and dedicated to making you happy
Nachi Ikonte
May 8, 2023
4
No replay from service advice. Although was a well reception when bring in the car for service.
Szekwong Lam
May 8, 2023
5
They gave me a great deal. John, Leb, and the rest of the team, were really helpful, friendly and straightforward.
Sasha Mahtani
May 6, 2023
3
Work was done quickly. It was concerning that my customer rep was not able to access previous work done on my car at this site so was not able to answer some questions I had.
Steve Ploehn
May 5, 2023
5
It was easy to an appointment and Great services One thing I really loved that Wash my dirty car 😊 Thank you for all of you work hard And kindness
Mye Yoo
May 5, 2023
3
Work was done quickly. I was concerned that the service rep was not able to access previous work done at this site so some questions I had went unanswered.
sploehn
May 5, 2023
5
Top service , I drive a long distance to service my car at house of imports ! They are simply the best ! Alison is amazing.
Ray Shahi
May 5, 2023
5
Online appointment set up simple. Melissa was kind and explained the necessary services well. All staff were kind and quick
Lina Kim
May 4, 2023
5
Bought my E 350 and the staff is amazing. I recommend checking this place out cause they will take care of you.
Ariel Antonio
May 4, 2023
5
very helpful and professional sales rep , Mr Jovel was a very good guidance for our new car purchasing
Cesar Hernandez
May 4, 2023
5
When I bought a car 4 years ago, the financial advisor pushed hard on extra coverage which increased my payment significantly, so it was very unpleasant. I bought a new car this time, and the atmosphere has completely changed. There was no push, and it felt so good to see it fit the consumer's position as much as possible. Throw away your preconceived notions and visit again.
Sonny Kwon
May 3, 2023
5
Technician Eli came to my house to install a new battery. Seamless! On time! Super easy and convenient. Thank you!
Gregory telson
May 3, 2023
5
As always, Nick always takes care of me. It's my 3rd transaction with him, and he is always helpful and can understand what I really need.
Golden Arachnid
May 3, 2023
5
Customer service is very good my service advisor is amazing bill chow
Tenita Sargent
May 2, 2023
5
Bryan is great! Every time I take my car for service he is quick to get me in and out!
Tamika Taylor
May 2, 2023
5
You have done a good job in all aspects, whether it is the reception, introducing the functions of the new car, handling the car purchase procedures, and the service attitude of all personnel are commendable.
New Tian Di Llc
May 2, 2023
5
After having a terrible experience with CarMax, my salesperson, Daisy, prioritize what I was looking for and was able to deliver an exceptional customer service experience. I left Mercedes-Benz House of Imports as a 100% satisfied customer and even after a couple days of purchasing the vehicle, Daisy still checked up on me to see how everything was going. Can?t wait to come back for my next Mercedes.
Daniel Aguilar
May 2, 2023
5
Bryan is great! Every time I take my car for service he is quick to get me in and out!
Tamika Taylor
May 1, 2023
5
Alexis was so wonderful and patient with us during the whole process! Very happy to have her as our sales agent and would definitely come back to her for our next purchase. Everyone was so nice and never pushy like other dealerships. Also had alot of options to choose from. Overall very satisfied with our experience.
Micah Jung
May 1, 2023
2
This is our first time having our routine oil change service at House of Imports. The appointment was at 11:00 am and it was completed at 2:30 pm. The service consultant said it would take 1-1.5 hours when we checked in. We didn’t expect it would take 3.5 hours for a simple oil change service. We are pretty disappointed.
Connie Ta
May 1, 2023
5
House of Imports of Buena Park is by far the best dealership when it comes to quality and customer service. Do not hesitate in taking a visit if you are in the look for a new or used car. The staff there treats you with the utmost respect. Look for David Chang he is a sweet heart and incredibly helpful!
Abner Pinedo
May 1, 2023
2
Got my new car from House of imports. Service is poor. The rep just tried to sell the car with high finance rate even my credit is very good. I didn’t take the offer. The manager pretended the other guy wanna but this car with cash. Ok fine,give to him. This is not my first Mercedes but could be my last one. I spent my time to watch them perform. Both of them are older than me. This is funny. This is how Mercedes sell cars to their customers. I just left to buy BMW and they called me back. Finally they offer me a lower APR. The rep offered me discount on maintenance. When I went to the billing office the worker didn’t mentioned any discount about the maintenance. Then I wouldn’t buy extra maintenance. As I know Mercedes usually give small gifts for the new car owner. The rep never mentioned so I asked if you have a key chain as a gift. He said yes yes I can ship to your address. Of course I never received the gift. This is so tricky. They look at people and take orders. Good luck.
Josie Zhang
Apr 29, 2023
5
We had specifics needed for a car. The details of what was needed was so hard to find. JANE CHOI came through. What a wonderful smooth experience. Considering the short amount of time we had, we were in and out. Thank you JANE CHOI! Our parents were very happy!!!
Dante & Anastasia Lee
Apr 29, 2023
5
The House of Imports is one of the best dealeships i’ve ever searched for a car at. They made everything easy and simple for me. The customer service was outstanding. They made me feel comfortable as if i’m a guest at home. They Made sure i walked out the with car i wanted with no problems. I will most definitely be back and also refer anybody who is searching for a vehicle to the House of Imports.
Jermar Tippens
Apr 28, 2023
5
My car had a problem with the breaks and some oil leakage from the engine, I was afraid to take it into the dealership because of the cost but my experience at this service center was nothing but pleasant experience. Alan, my service provider, kept me in inform and he explained in detail about what needed to be done and how it can affect my car if it wasn't repair, on top of that he gave me a discount for being a US veteran. EXELLENT SERVICE
Byung Kang
Apr 28, 2023
5
We bought my wife’s car at the House of Imports. Any high rating would be based on the salesperson, David Chang, who was the most conscientious and considerate salesperson I’ve ever encountered. He was quick to research information and was also very knowledgeable about the car we were interested in and eventually bought. After the sale, he took time to fully explain all the features of the car to my wife, and even made himself available to assist my wife on the next day to purchase new floor mats.
First Timers
Apr 28, 2023
5
The House of Imports is one of the best dealeships i?ve ever searched for a car at. They made everything easy and simple for me. The customer service was outstanding. They made me feel comfortable as if i?m a guest at home. They Made sure i walked out the with car i wanted with no problems. I will most definitely be back and also refer anybody who is searching for a vehicle to the House of Imports.
Jermar Tippens
Apr 28, 2023
1
If your sprinter van owner, don’t go there! I made an appointment and drove up there to found out from service advisor, they do not service sprinter van :( None of the staffs knew that except service advisor ???
steven lee
Apr 27, 2023
5
service rep bill chow is great, we love him.
kesheng wu
Apr 27, 2023
5
Sabrina provided great customer service with being my first time to service my vehicle very fast, easy and efficient. She made sure I was well taken care of as well as any questions or concerns were very well answered. Which made my experience with this Mercedes dealership amazing. Glad to make my primary dealership, will highly recommend!
Fatima Ledezma
Apr 27, 2023
5
Overall great and fast service.
Sam Ruiz
Apr 25, 2023
5
Adam Tashchyan was an excellent advisor. I went for an Oil change and my original advisor was out so he helped me very quickly and efficiently. I was able to get my car back quick and washed 😌
Vicky Hernandez
Apr 24, 2023
5
Amazing Kind and Cooperative I want to tell many people about such an Excellent sale team of House of Imports Thank you so Much
Insoo Lee
Apr 23, 2023
2
I arrived at 11 AM on time as scheduled, however, I waited for 25 minutes after checked in with no help from service advisor. I found out that the advisor was helping someone else without appointment. The point of making an appointment ahead of time is to receive a timely service. I ended up wasted a lot of my precious time, was running late for my next meeting. Robert
Robert Hsieh
Apr 22, 2023
5
I recently visited House of Imports to look for a used car. Before visiting, I browsed their website, which is informative and up-to-date with detailed information about each vehicle, making it easy for me to prepare. Scheduling a viewing was a breeze, and the House of Imports team was incredibly helpful throughout the process. Gary, who showed me the vehicle, was knowledgeable and addressed all my questions and concerns, providing a great customer experience. Billy in financing ensured that the purchase process was hassle-free. I went for a test drive after work on Thursday and drove the vehicle home on Friday afternoon - a seamless and efficient process. Overall, my experience with House of Imports was exceptional, and I highly recommend them to anyone in search of a quality used car.
Nate Wilson
Apr 21, 2023
5
Allan has been amazing during my car service. He knows how to take care of customers and provide the best customer service. I only go to house of import for Allan, and he knows when I come in for service he will do his best to get my car back to me within timely manner. Amazing guy with a great customer service.
Nadia Sohail
Apr 21, 2023
5
I recently visited House of Imports to look for a used car. Before visiting, I browsed their website, which is informative and up-to-date with detailed information about each vehicle, making it easy for me to prepare. Scheduling a viewing was a breeze, and the House of Imports team was incredibly helpful throughout the process. Gary, who showed me the vehicle, was knowledgeable and addressed all my questions and concerns, providing a great customer experience. Billy in financing ensured that the purchase process was hassle-free. I went for a test drive after work on Thursday and drove the vehicle home on Friday afternoon - a seamless and efficient process. Overall, my experience with House of Imports was exceptional, and I highly recommend them to anyone in search of a quality used car.
NWILSON
Apr 21, 2023
5
Was about to leave for a qick trip on a Saturday and suddenly found one of my tires was completely flat. House of Imports Service department was able to get me in at 3:30p and out the door with a replacement before 5:00p. Much appreciated.
William Millhench
Apr 20, 2023
5
It was a pleasure to experience the exemplary quality of service and attention I received from Bryan and the entire Buena Park House of Imports servicing team.
Lawrence Lebron
Apr 20, 2023
5
Great service! Very convenient! Leave my car one day and pick it up the next:)
Sandra Bautista
Apr 20, 2023
5
Awesome place to buy a car. They really worked with me so we were both happy with the deal.
Kristopher Ribali
Apr 19, 2023
5
He was a very kind and polite person. He kindly answered all my questions. While I was buying the car, he made sure my children were comfortable. Even after purchase, they make phone calls to check the condition of the vehicle and our satisfaction. I am kindly managing not only the purchase process but also after the purchase.
Hyun Jong Kim
Apr 19, 2023
5
Just bought a car a couple days ago here & let me tell you the people here make it as easy as possible. Nice, friendly, honest service where they take out all of the stress & worries when it comes to buying a car. Thank you so much for everything. I will definitely recommend this dealership to anyone looking for a Benz as they really take the time to assist in any way possible to make sure that their customers leave happy. You’re the best. Thanks Jimmer & Josephine for getting me my dream car. I will be recommending you guys to anybody which I know that is looking for a new Mercedes. Thanks
David Dayan
Apr 19, 2023
5
I had to have a license plate holder install the service repersenative was Awesome. They check my tires for low air pressure and provide a car wash the team at House of imports are great 👍🏼.
Ernest W
Apr 19, 2023
5
Great service Adam amazing Great service Adam amazing
Mohamad Albouidani
Apr 19, 2023
5
Khalinder Kris helped me out! Ty!
jay v
Apr 18, 2023
4
good service but the the time waiting so long
Dat Le
Apr 18, 2023
1
It was not a good one, 1st I have to take my car in for a recall, I don't get a ride home or a loaner. I was told I needed to pay for my own uber. When I showed up to pick up my car they said that the car wouldn't start even though they had called to let me know it was ready for pick up. Now I needed to take another uber back home and they would let me know when it was ready for pick up. So I will need another uber when the time comes to pick it up
douglas
Apr 18, 2023
5
My experience at House of Imports was fantastic! Lin Lin is incredible to work with, she’s very helpful and quick to respond. Something I wanted to avoid was spending a large chunk of my day at the dealership and everyone who helped me made that possible. I was in and out within just a few hours which was exactly what I had hoped for. Overall, I am in love with my new Mercedes and would highly recommend House of Imports!
Julie G
Apr 18, 2023
4
Nice people! Allen in service was great.
Ron
Apr 16, 2023
5
Dropped off my C250 for a vehicle recall Service. Was helped by Service Advisor Andrew T. Just wanted to say what excellent service he provided. It felt quick. He kept me up with updates. Would definitely come back for future services.
Dxniel69
Apr 16, 2023
5
👍
El Chepe Macias
Apr 15, 2023
5
Alexis Shin & Jorge of House of Imports were amazing & super helpful during the purchasing process. 5 stars!
Jenny Kim
Apr 15, 2023
5
Alexis Shin & Jorge of House of Imports were amazing & super helpful during the purchasing process. 5 stars!
Jenny Kim
Apr 15, 2023
5
I had a great experience during my service appointment. Kris Sharma was exceptional in providing great knowledge about my vehicle. He is very friendly and went above and beyond to ensure I understood what my car needed. House of Imports never disappoints.
Nidia Lopez
Apr 14, 2023
5
Makibg service appointment is easy - online scheduling. When I arrived there, they got my name and car info ready. Service manager, Bryan was kind and knowledgeable. While service took 2 hours, I waited at the lobby. Wifi was super fast, I was able to work as I were in my office.
Janice Bohum
Apr 13, 2023
5
Salesperson Alexis was great to show us the different options for the car that we were interested in. Price negotiation was very straight forward. A courtesy call from Alexis and the service dept after the purchase was a plus. Overall great service.
Andrew Kang
Apr 13, 2023
1
made an appointment , only to wait for 25 min. check-in took way too long, longer for loaner... loaner was absolutely filthy...INSIDE & OUT !!!! Pictures taken. Was not told how long it would take.. called ourselves to find out status. was not ready at time promised.. and now our interior is all dusty from body work done...
Macz666
Apr 13, 2023
5
Friendly and fast service. The car was delivered to my door with all documents. Jake was helpful even after the sale, I was able to reach out for questions.
Thanh Thao Hoang
Apr 13, 2023
5
Sam Hwang?s team treated me like a family that?s the reason why I keep coming back to buy from this dealership.
Hector De Guzman
Apr 13, 2023
5
Service was great, Lui** was very nice and professional, 5+stars 👍 I had issue with my car but they fixed well and now it’s like a brand new
An K
Apr 12, 2023
5
Melissa N., my service advisor, made my experience at HOUSE OF IMPORTS the best amongst all the MB dealerships I?ve ever been to! She was personable- really easy to talk to, kind, and showed genuine concern for my safety when she saw the condition of my GLC300 (no thanks to CALSTAR MOTORS in Glendale?s help *ahem*). I felt comfortable sharing my concerns with Melissa. It really felt like we had been friends for years?even though we had just met! Will definitely recommend HOUSE OF IMPORTS in Buena Park to all my MB friends and family, most especially recommend them to Melissa, for all their service needs. 10/10 in all aspects of my visit (spectacular communication, speedy service, accommodating, friendly staff, easy to find location, etc, you name it!!!). Thank you again MELISSA N. and her awesome bosses as well: RYAN and JEFF. 1500000% happy with my experience.
Melissa Salvador
Apr 12, 2023
5
I had a nail in my tire. Took it in got it fixed and a sweet car wash within an hour and I was on my way to work. Happy camper 😁
marcie la cava
Apr 11, 2023
5
I went there for a service A. It was a great experience from beginning to end. Very professional! Easy online service appointment system. They give me confirmation in 15 minutes by email.
Pan Ken
Apr 11, 2023
5
Melissa Nguyen, my service advisor, made my experience at HOUSE OF IMPORTS the best amongst all the MB dealerships I’ve ever been to! She was personable- easy to talk to, kind, and showed genuine concern for my safety and provided a prompt solution when she saw the condition of my GLC300 (no thanks to CALSTAR MOTORS in GLENDALE’s help *ahem*). I felt comfortable sharing my concerns with her….it was as if we had been friends for years! Will definitely recommend HOUSE OF IMPORTS in Buena Park to all my MB friends and family, most especially recommend them to MELISSA, for all their service needs. (And no I am not being biased with this rating cause of her beautiful name 😜) 10/10 stars in all aspects of my visit (spectacular communication, SPEEDY service, accommodating, friendly staff, easy to find location, etc, you name it!!!). Thank you again MELISSA N. and her awesome bosses as well: RYAN (sup bro) and JEFF (loved my loaner e-scooter and bus pass btw. haha jk readers😜. Got a nice 2023 GLC300 as a loaner for 2 weeks 😍). 1500000% happy with my experience. Will gladly suffer the 30+ mile LA traffic from Glendale to Buena Park just to come back to this amazing team for future services.
Melissa Salvador
Apr 11, 2023
5
Very professional and reasonable in arriving at a mutually acceptable price.
Amir Durrani
Apr 11, 2023
5
I would be happy to write a great review for House of Imports, who recently provided a fantastic yearly car service on my Mercedes GLE450. Firstly, let me say that the level of customer service provided by House of Imports was exceptional. From the moment you entered their premises, you are greeted by friendly and knowledgeable staff who were more than happy to answer any questions or concerns I had regarding the service of my vehicle. The technicians who worked on my Mercedes GLE450 were incredibly skilled and knowledgeable. They provided a thorough service, ensuring that every aspect of my vehicle was inspected, maintained and repaired where necessary. They also took the time to explain any issues they discovered and provided me with detailed information on what needed to be done to fix them. Furthermore, the service provided by House of Imports was completed in a timely and efficient manner. I was kept up-to-date throughout the entire process, from the initial inspection to the final delivery of my vehicle. Overall, I would highly recommend House of Imports to anyone looking for exceptional car servicing. The quality of their workmanship, coupled with their outstanding customer service, makes them a standout in the industry. Thanks again to the team at House of Imports for providing such an outstanding service!
Karissa Aguiar
Apr 8, 2023
5
First time coming to Mercedes house of imports and they were very helpful in helping me with my problem I had with my Mercedes b250e electrical problem I had. Before taking my car to house of imports I called repair smith on line they came out did a diagnostic on my car and said it was a module gave me a code but did not know what module it was and changed me $250.00 for the diagnostics so that’s when I took my car to house of imports Thursday and got back Thursday excluding Saturday and Sunday works and runs good know great job thank you house of imports.
johnny gomez
Apr 7, 2023
5
Thank you for purchasing our car and selling us our new car. Thank you thank you
Reynaldo Macias
Apr 7, 2023
5
All in one Mercedes benz center! If you plan to service your car, I highly recommend getting Luis Cardenas as your service advisor. Luis is very helpful, friendly, courteous, and communicative.
J.J.
Apr 7, 2023
5
Extremely knowledgeable crew, Friendly and Speedy services. Have been a customer for over 15 years and we keep coming back. We bought and owned several vehicles from House of imports . They are “Nothing but the Best”
D&M2023
Apr 7, 2023
5
Luis Cardenas helped me with ease and gave me a beautiful loaner car as it took few days to fix
Malani Ancheta
Apr 7, 2023
5
Great service experience. Bill chow is a super service agent
CKFinley
Apr 6, 2023
5
Excellent customer service. Everyone is friendly and knowledgeable. Thank you to Bill Chow, who is my service advisor for always taking care of me when I come in. Your extensive experience and professionalism is always appreciated and noticed.
Nani
Apr 5, 2023
5
awsome service. very payient and i love this brand and my car thank you guys
Erika is cool
Apr 5, 2023
5
i love the service. and my car. very patient staff and awesome overall. thank youu
Erika Velasco
Apr 5, 2023
5
Ease of dropping my car (and pick-up); complimentary transport (if your home is within the covered location distance), nice and clean facilities, and most of all, excellent customer service (many thanks to Andrew Tiotuico!). Andrew is fair and honest, will guide you on the process and give you honest recommendations (necessities). Look for him the next time you visit HOI, Buena Park, next time :)
Victorino Martin
Apr 5, 2023
5
Great service and great accommodations always. Being come back for the last 8 years. Nick is the Best. Best customer service.
elissar slim
Apr 4, 2023
4
Overall, I am very satisfied with this experience. But the attitude of the staff when signing the contract was a bit strange, and my friend and I felt uncomfortable. Besides, everything is very worry free and I am very satisfied with my car.
Xinyu Ma
Apr 4, 2023
5
Have the car of my dreams, They make dreams come true:
John Harris
Apr 4, 2023
5
WE brought our 1998 C 230 in for service to The House Of Imports where the car has been maintained since we bought it new in 1997. Adam Tashchyan was our service advisor. Adam always treats us with respect. Adam is prompt to return our calls, if additional work is required, he lets us know right away. We Highly recommend Adam Tashchyan at the House Of Imports.
Mike
Apr 4, 2023
5
Jake did a phenomenal job helping me find the perfect car for me. Ask for Jake Sanchez when you go here.
Lorenzo Felix Leyva
Apr 3, 2023
5
Excellent service. Cooperative
Deanna Fendley Whitlow
Apr 2, 2023
5
Great and fast service!
sr x
Apr 1, 2023
5
Great service from the time of entering the facility. My service Advisor Andrew was hospitable and great.
Theo Moore
Mar 31, 2023
5
Quick, friendly and reliable service always! My consultant really came through with communicating with me quickly with the status of my vehicle and as promised my vehicle was ready right on time.
Evelyn Casillas
Mar 31, 2023
5
Great crossover. Fun to drive. It is reliable.
Don Tsai
Mar 31, 2023
5
Allan my service rep. was extremely helpful and knowledgeable. I had my yearly service and recall done. He updates you of your car status in timely manner. Very good customer service.Service team are friendly and fast as well. Thank you!
Jean Rosales
Mar 31, 2023
5
Annual car maintenance on Schedule ?A?. I received courteous and efficient service. I was in and out in about an hour.
Aurora Castro
Mar 31, 2023
5
Dominique assisted me ,n Had all new 4 tires ,brake pads,recalls,oil changed done.. Everything went smoothly in timely manner..Dominique was very helpful..shes the best..hanks so much?
Julia Sulu
Mar 30, 2023
5
I was in and out in less than 15 mins to drop off my car for major service thanks to the available loaner cars
James Huynh
Mar 30, 2023
5
I always get outstanding service from my service advisor whenever my car needs maintenance or repairs. He understands my needs and takes care of my car the way he would take care of his own. He is knowledgeable, consistently reliable, honest and trustworthy. I have a feeling of confidence and safety as I drive my car home after being serviced by Andrew Tiotuico.
Cornelio Arellano Castro
Mar 30, 2023
5
Dominique assisted me ,n Had all new 4 tires ,brake pads,recalls,oil changed done.. Everything went smoothly in timely manner..Dominique was very helpful..shes the best..hanks so much🙃
Julia Sulu
Mar 29, 2023
1
I went to this dealership to buy a new car and it was one of the worst experiences. Then i was assigned to another sales person, Abraham (Hoyoung) Kim. Abraham was not really interested in helping us out, and said this is what it is, rather than trying to see or understand what we are talking about. It felt like he was trying get rid of us. We drove 40 minutes one way and spent 45 minutes there hoping to get the car, but we had to just walk out due to the way we were treated.
Daksh Raheja
Mar 29, 2023
5
They helped make purchasing a vehicle fast and easy for my mom's birthday gift. Thank you!
Clef Pastor
Mar 28, 2023
5
Our sales representative, Paul Jovel is very professional and knowledgeable. He helped us in making our decision much easier. Paul is very patience and honest in answering all our questions. He gave us all possible options for us to be able to choose the best payment plan. Paul is a well mannered and a people person who never pressure us in buying the car. Thank you Paul
Michael
Mar 28, 2023
5
Very good service
TH Wu
Mar 27, 2023
5
The service was great and fast
Steve Oh
Mar 27, 2023
5
Jag is a great Service Manager. Takes personal care of our Car.
Jeevan Kamnani
Mar 27, 2023
3
Service was ok. 2 problems. They did not wash the car as promised. I had to request this be completed after I arrived to pick up car. They did not correct an item I requested. There was a loose exhaust tip cover that was obvious upon visual inspection. They said they drove the car and did not hear any rattling? This lack of attention to detail is concerning.
DavidHolland
Mar 27, 2023
5
I was helped out by Khalinder Sharma for my first service on my car. He went above and beyond to take care of me and I am very thankful for his help. I will definitely be taking my car for it’s services to this location.
Adrian Avillaneda
Mar 26, 2023
5
This is my family's second time purchasing a vehicle at this dealership and both times were great experiences. Our salesman, John, was very helpful. We told him what we were looking for and he was able to find us something, which is a little harder with used cars in my opinion. Kevin in finance was amazing and it was our second time dealing with him. He definitely did what he could to hook us up on certain things and I feel he was honest about which services we would actually need. We aren't exactly local to this dealer, so I can't comment on their service department, but I think we will give their service department a try when we're due for service next. If you're looking for a Mercedes, I would definitely recommend contacting House of Imports.
Alex BC
Mar 26, 2023
4
Good Service
강종석
Mar 24, 2023
5
I received the most outstanding service from Ryan Anderson and Allison Enciso. I am receiving updates throughout the day, including a video.
Scott Fishman
Mar 24, 2023
5
I met the sales representative, Mounsef, when I called to inquire if the dealership had an EQB 300 with a 3rd row seat. Mounsef said they did not have but had a couple that would be arriving soon. He asked if I wanted to see any other vehicles and I said I was not interested. I provided my contact information. Mounsef called me after a vehicle with the features I wanted was available. I made an appointment to see and test drive the vehicle. I had to take my 9-year-old child. Mounsef was professional and warm with the both of us. I was presented with concrete payment numbers for purchase and lease. I was not ready to commit to purchasing the vehicle that day and there was no harassment or questioning. Two days later, I returned and made the purchase.
Elizabeth Villalobos
Mar 24, 2023
3
The floor salesman was good but was a bit forgetful. Had to be reminded of requests several times. The sales manager was great, trying to accommodate requests as best as he can. However, there were discrepancies on what’s included with the vehicle. For example, the window sticker says cargo nets and key glove were included. The sales manager told me unfortunately they are not. Then, I wonder why they didn’t bother to correct the information. It was misleading at worst. Also, there were some very minor issues, which show at least the interior and the windshield weren’t thoroughly inspected or the inspection information wasn’t properly converted to the salesperson. I was a bit disappointed with my findings, but overall, I’m somewhat satisfied with the buying experience.
GlobalTravel
Mar 23, 2023
5
Easy purchase! Special thanks to our sales person Kevin.
S A
Mar 22, 2023
5
Fast service.
BoonandGrace
Mar 22, 2023
5
Good service quick appointments friendly advisor
Yvette Lewis
Mar 22, 2023
5
I can't be happier with the service I received from Paul Jovel and the team at House of Imports. I ordered a Mercedes GLE AMG 63 S SUV, customised to my specifications and picked it up early this month right on schedule. Paul's communications throughout the sales process, and the detailed run through picking up the vehicle were excellent. My son also highly recommends their service department - they really care.
Robert Sakker
Mar 21, 2023
5
Luis, my service tech was friendly, honest, and helpful. I hope he will be around longer because I feel he is trustworthy.
KCassaro
Mar 21, 2023
5
Adam is great always Thank you Adam!!!
zi youn jeon
Mar 20, 2023
5
Super easy working with the team at House of Imports, Cesar really took care of me as soon as I arrived at the dealership. The team made my whole experience pretty easy, walked in went straight to the vehicle of my choosing, test drove, then straight to paperwork. 10/10 would recommend. Definitely going to be going back to them in the near future.
Michae Rosriguez
Mar 20, 2023
5
Our first experience with the service department. Very easy and the department is run super efficiently. We didn’t get the loaner we signed up for but the time went by so quickly it didn’t really matter. Luis Cardenas took very good care of us and kept us informed at every turn.
CGrayston
Mar 20, 2023
5
Allison is very attentive to my needs and does her best to make sure that my car is taken care of properly
Dennis Thomas
Mar 20, 2023
5
Two exceptions kept this from being perfect and both were related to the detail cleaning.
Cordelia Anderson
Mar 20, 2023
5
Always friendly and great service!
Jenny
Mar 18, 2023
5
I send my car for the first time had a really good service from start to finish will really recommend this place.
Marco soto
Mar 17, 2023
5
Thank you Tommy Huh for helping out my family, you are an amazing Sales Manager
Tom Cruz
Mar 16, 2023
5
ALI HAMZE IS AMAZING. He is beyond patient, understanding, and trustworthy when it comes to purchasing a vehicle. He goes above and beyond to make sure it’s the best experience. I would give him 100 stars if I could. Thank you again Ali!
Myah Arceneaux
Mar 16, 2023
5
Took in the car Tuesday afternoon for oil leaks and vibration noises coming. Car was fixed very quick on time. I always take my cars here to house of imports to Adam.
Melkon Indjarabian
Mar 16, 2023
5
I have been using house of import for all this years and will be using them when ever I need service
Arnel Nunag
Mar 16, 2023
5
On time, quick, friendly!
Carolyn W
Mar 16, 2023
5
I've been working with House of Imports - specifically the Sam Hwang Team for over 10 years. I drive from Los Angeles & probably pass a few Mercedes dealerships on the way. Is it convenient to drive to Buena Park for me? No but I have checked out a few other dealerships over the years & it just wasn't the same. I can't tell you how VIP I feel when I walk in there. Four cars & multiple family members later, I could never work with anyone else. They are top notch & do everything they can to make your experience excellent. I have become friends with their excellent team - Lin Lin & Justin too - their staff stays on with them all these years later because they run like a well oiled machine. I highly recommend The Hwang Team at House of Imports.
Marie Fimbres
Mar 15, 2023
5
Josephine, excellent help me through the transaction. Thank you.
Jack Tse
Mar 15, 2023
5
I've been working with House of Imports - specifically the Sam Hwang Team for over 10 years. I drive from Los Angeles & probably pass a few Mercedes dealerships on the way. Is it convenient to drive to Buena Park for me? No but I have checked out a few other dealerships over the years & it just wasn't the same. I can't tell you how VIP I feel when I walk in there. Four cars & multiple family members later, I could never work with anyone else. They are top notch & do everything they can to make your experience excellent. I have become friends with their excellent team - Lin Lin & Justin too - their staff stays on with them all these years later because they run like a well oiled machine. I highly recommend The Hwang Team at House of Imports.
Marie Chung Fimbres
Mar 15, 2023
4
The bank and I thought it was strange and unusual for a dealership to call and verify a cashiers check. And the bank was more disappointed than I was with the experience, because they thought that I was being racially, profiled and dehumanize by the experience. Knowing that a cashiers check is already verified and ready funds. I only hope moving forward in the experience with customers with dealership that they come to an understanding and realize that a cashier check is ready funds and not put their customers through a horrific experience. My salesman was so kind and professional. I really appreciate his character and his knowledge of his job he was so apologetic about what happened.
Dr.Sneed
Mar 15, 2023
4
AutoNation is the best source to locating quality efficient, immaculate vehicles to buy.. when you buy a car under their umbrella of service, I assure you you are buying a quality reliable vehicle! Now in the dealership may not be good, but the car will be great. Look beyond the faults, of the dealership and just know AutoNation represents amazing cars.
Robert Sneed
Mar 15, 2023
5
I love House of Import’s service. My service consultant Dominique Torres always keeps me informed during the service and make it easy! Great service!
R J (레몬연어)
Mar 14, 2023
5
This place has always been extremely professional and helpful.
Liz Munoz
Mar 14, 2023
5
I had an amazing experience with House of Imports in Buena Park, CA! Everything was superb from the buying process to the timeliness and effectiveness of the staff. Abraham Kim (fleet manager) is knowledgeable, kind, caring, and professional. He made sure everything was taken care of and periodically checked in to make sure I got what I needed and wanted. Abraham made me feel like family throughout my experience of purchasing a vehicle. Jason Nazari (Customer Financial Services Manager) was straight to the point and always suggested and pointed out what was important with the vehicle. Jason made the purchasing and financing experience smooth, efficient, and personalized. Not once did I feel any misinformation from Jason. Amazing person. Finally from previous experiences that I have dealt with personnel at this dealership, Allison Enciso (Service Consultant) always sets up the appointments with the services needed for your vehicle effectively and recommends true things needed for your vehicle. She has been an amazing asset to house of imports and deserves to be praised and promoted in her career! Amazing job house of imports keep it up.
Abran Batres
Mar 14, 2023
3
Luis is a great member of there, but the mechanics leave the alarm different, now I have to go back to there to get it back the same way It was.
Hector R
Mar 13, 2023
5
Anthony was incredible. He had a lot of knowledge about the car and was very responsive.
Kuzhali Valli
Mar 12, 2023
5
I keep getting asked why I always make the 45+minute drive down to HOI..it’s because of service center advisors, like Andrew, who consider my concerns as their own, and ensure that I leave worry-free. The service speaks for itself
Deanna
Mar 12, 2023
5
Very professional - the car is great
MBZElectric
Mar 12, 2023
1
Had me drive over an hour to their lot to see a car that they sold already, knowingly have me come over an hour there to try to sell me a different car.
Nathan N. Shamtoub
Mar 11, 2023
5
Jeff Chung and Bryan Hoffrichter in the service department have always been reliable and respondent. I trust them and I feel blessed to know these two gentlemen.
Drek Santos
Mar 10, 2023
5
The Advisor Sabrina Matus and her MB Team have provided me an excellent recall service for my ML350 including a detailed check. They gave my car a very shiny wash in top clean condition.
Client Benny
Mar 10, 2023
3
I brought my car in for a specific issue. They returned it saying there was no problem. They explained what they did(which wasn’t much, no tests or anything) so it was given back. I was also given the option for a shuttle or loaner, but they had neither
Cam1322
Mar 10, 2023
5
The experience was great. Allan, the service representative was very accommodating and friendly. He was expert on his field.
Marcial Calagui
Mar 10, 2023
5
Customer service is very excellent and understand your issues and concerns! We had an issue in regards to taking in our car for service when it needed an emergency brake replacement and took real good care of me and my husband. They always find a solution for us especially the mangers. They make sure you leave happy!
Petra Orozco
Mar 9, 2023
5
I bought my brand new GLB 250 2023 here last October and I must say it was a pleasant experience. They understood exactly what I wanted and were very patient with me showing and explaining the car to me. John is an excellent sales person and like I said very patient. Customer service is very excellent and understand your issues and concerns! They always find a solution for us especially the mangers. They make sure you leave happy!
Jacqueline Orozco
Mar 9, 2023
5
The job performed and the employees are top notch. I have referred friends to HOI and appreciate the same service.
Michele
Mar 9, 2023
5
Sean exceeded expectations as a sales person Very efficient and nice personality.
kay yocham
Mar 8, 2023
5
my service advisor was so helpful i scheduled my battery replacement, went there on time and she had the vehicle done in less than an hour, look for allison for service and for sales look for ron.
joseph maligat
Mar 8, 2023
5
Thanks to kris Sharma’s advise my car needs were met and my car is running like new
Ernie Boubion
Mar 8, 2023
5
I had a slow leak in one of my tires and Adam was able to get an appointment for me at the last minute to repair the leak. I arrived and less than 30 minutes later my tire was fixed and I was on the road again. House of Imports is such a great dealership for sales and service. I purchased my 2022 GLE there and it was a great experience. Ron Amani was great to work with when I was deciding which model of SUV that was best for me. I will definitely buy from House of Imports again!
Loft Drew
Mar 8, 2023
5
I recently visited House of Imports with the intention of only looking/test driving vehicles. Ended up trading and had a great experience. John Perez is the sales rep to see!!
Lakerlover
Mar 8, 2023
4
Overall happy with the deal and especially the car. Ron was good to work with and i was able to get to a good place financially.
mike mcgill
Mar 7, 2023
5
Got a flat tire on my car. Call the service rep. and have it replaced quickly. Very happy with the service.
Susan
Mar 7, 2023
5
I dropped off my vehicle at 10am I was out the door by 10:15 In a loner car on my way get and fast service thanks to Allan always making sure I?m taking care of .
Jessie Martinez
Mar 7, 2023
5
Great customer service team!!! Will definitely recommend to anyone interested in getting a Benz.
Samantha Woo
Mar 6, 2023
5
House of Imports is California’s best Mercedes-Benz dealership. I totally recommend it for buying new vehicles, used vehicles and don’t forget to add an extended limited warranty, because it’s worth it. The Sales Manager Lebanon Alameddine is a man of integrity and values. I’ve purchased an S-Class from Hose Of Imports in 2018 and Mr. Alameddine advised me to add an extended warranty and I’m glad he did. I live in Santa Monica, but 4 years later and I keep coming to House Of Imports for my vehicle needs, why? Because of their customer service, their honesty and knowledgeable service department (thanks to the service manager Jeff Chung), the speedy and smooth loner process (thanks to Sebrina Matus) and when I call and ask for Mr. Alameddine for help, he returns my call and does everything in his ability to satisfy me and get the job done. Thank you House Of Imports👑
Antonio Badrani
Mar 6, 2023
5
I have been blessed to have a wonderful service technician when checking in a car for service. She has done a wonderful job and was able to find out what the problem was with my car. I had tried another service technician but I don't feel he accepted what I was telling him.
Walter Fisher
Mar 6, 2023
1
It's very bad experience. I leased a Mercedes here and sold my BMW. They said that they would pay off for my BMW but I got bill from BMW . And I asked what happened to the House of Import and they said they're gonna send check and solve it. A couple of week later, he (Mr Bang) called me and something wrong with the check and asked me to send check to BMW and then they will send check to me. So I sent check to BMW but they never send check to me. They said they sent check to BMW. WhI reaal don't understand. Tnow he ask me to contact BMW and solve the problem. They never feel responsibility. I am really really disappointed with House of Import Buena PARK
S.M. Lee
Mar 4, 2023
1
Horrible experience. Do not come here! Person never show up for my appointment. When I went there I waited 45 minutes to talk to someone else. I asked to see a car. They didn’t want me to see a car until I commit to buy. How can I commit to buy if I haven’t seen the car?. What if has dents? I asked 3 times to see the car, and Steven kept reinforcing the price and telling me how much will be out the door. I told him these numbers doesn’t mean anything unless I see a car. I got fed up and told him you know what I waited enough. Why you can just show me the car? I told them I will go to a different dealer instead. They probably thought I didn’t have enough money to buy since I am young. Well, I have a degree and can afford a car, but I will be going to another dealer instead. Horrible experience. No new cars to show only used ones. Why are you hiding the new cars? Is like they don’t want them to sell. I will not be back! Save your time and gas!
Kevin Williams
Mar 4, 2023
1
I was sold a lemon and now they don’t want to take the vehicle back after having it less than 2 weeks. I had to miss work while I had my car at another dealership who also stated that they would have never been able to sell a car like the one house of imports sold me. No one is making things right. I have purchased multiple vehicles from HOI and I will never be going back.
monica orozco
Mar 3, 2023
5
Alexis was amazing, made the buying process easy and peaceful
Dona Jackson
Mar 3, 2023
5
We went to House of Imports for checking out and test-driving a few vehicles that we were interested in. They were really helpful in finding us the right car and providing financing options. When we were not sure whether to proceed with the initially provided financing, they were willing to give us rebates and discounts for making us decide to eventually go for the c class we wanted. We were satisfied with the smooth buying process and the dealership had a lot more options of vehicles than other locations and that was really helpful.
Daehyun Kim
Mar 3, 2023
5
My experience with Mellisa Nguyen my Mercedes attendant is so great. She is very helpful, knowledgeable and supporting. Thanks to her a lot
nsaw45 nsaw45
Mar 2, 2023
4
When I called to house of imports in Buena Park for recall, at first the representative told me I that don’t need to bring a car into dealership. It was 3 mails letter of recall and one of the latter said “risk of a crash or injury.” which I left voice message , Then Emily (apparently someone at Las Vegas office) texted me saying they will revise and yes need to bring the vehicle and if I need loaner. Usually Adam help me (house of import Buena Park) but he was off that day. Luis helped me and saying they won’t give me a loaner but since miscommunication he will still give me a rental car for one day, that was helpful because I had work to go to. Afternoon Luis texted me “ There isnt any recommendations, your rotors are just in the yellow 50% in life. we just had to bring it to your attention. But your car is ready for pick up. Also I did get with my manager. We can do the work for $1350 and we can have it done before the last pick up today. Let me know Which isn’t recommended and no need to spend extra money I decided not to. Overall was good experience, first when I though no car to drive back to work made me preoccupied. 3 weeks ago changed my windshield it was $2,700 same location and didn’t even ask for rental car. This time was little hard for this dealership to give me their rental car even made appointment and over our conversation they asked me for loaner.
Lydia Koh
Mar 2, 2023
5
We went to House of Imports for checking out and test-driving a few vehicles that we were interested in. They were really helpful in finding us the right car and providing financing options. When we were not sure whether to proceed with the initially provided financing, they were willing to give us rebates and discounts for making us decide to eventually go for the c class we wanted. We were satisfied with the smooth buying process and the dealership had a lot more options of vehicles than other locations and that was really helpful.
Daehyun
Mar 2, 2023
5
Kris Sharma helped me service my car. From when I first arrived, the valet were friendly and quick, and I was advised on what they needed to do with my car within 10 minutes of arriving. It only took them an hour to fix it in what appeared to be a very busy Saturday. Thanks guys! Will definitely come here again.
Emma Mattsson
Mar 1, 2023
5
Amazing service by Abraham and David! Thank you for making our experience the best and for being so polite and helpful every step of the way! The process was so smooth and both my mom and I are so happy with the service and the new car!
Danielle Kim
Mar 1, 2023
5
everything very satisfied.
Andrew Kim
Mar 1, 2023
5
Brought in for flat tire and replaced with new sun flat tire:) great and clean service with smile.
Tommy Huh
Mar 1, 2023
5
I loved my Mercedes and my friends also thank you for your reliability, you are the best 🌟🌟 🌟🌟 🌟
sawsan massadeh
Feb 28, 2023
5
Great to bring the car to House of Imports, had fat tire and they replaced my run flat tire quick.
Tommy Huh
Feb 28, 2023
5
House of imports is by far the best place to get a new car. This is true because our parents got an amazing deal and two weeks later we were there buying a new car. Once again Mouncef got us a deal that was too good to be true. We were hesitant at first and had to walk away. We then went to two different Benz dealership to see if we could get a better deal but we were right back to house of import that night to purchase the car. Mouncef never pressured us into buying anything and let us decide on our own if we wanted to purchase the car or not. He isn’t just a great sales person but a great person all around. We also got to work with Billy Sillamniku during our paperwork signing. He made it super easy to understand and made the process quick. He also gave us a better deal with the packages than what my parents paid for which made it a plus. He kept us in our budget and didn’t push or force us into something we were not comfortable with. Overall house of imports is an amazing dealership. Their staff is super friendly and I would recommend anyone who is looking for a car to go here. Obviously they are doing something right if my parents bought a brand new Mercedes and two weeks later we are there purchasing one as well. Great job Mouncef and billy!! Y’all the real MVP!
Alicia Howard
Feb 28, 2023
5
Car was taken in on time, all repairs and maintenance done as requested and ready before promised time. They even washed and vacuumed the car on a rainy day!
Susanna Vahramian
Feb 28, 2023
5
Very pleased with my service and all staff. Service was very honest and helpful.
Elizabeth Raymondo
Feb 28, 2023
5
Another great excellent customer service from House of Imports Bryan Kreighter with regards to my 4 tire purchase and alignment last week! Am a happy customer for years with your dealership!
Fe Cardenas
Feb 27, 2023
5
Coolent levels alerted me to have car checked. House of Imports took me immediately and remedied my circumstances .
Zarrahy
Feb 27, 2023
5
Positive experience, great customer service, salesperson very helpful, surprisingly knowledgeable, if he did not have the answer did not ignore the questions. Finance informative, knowledgeable, customer service fine. Everyone we came in contact with overall good customer service. Thank You
Fred Hafliger
Feb 27, 2023
5
My sale rep was new but he was attentive to my need and help me purchase a GLA AMG for my mother. Awesome job Shawn👍
Jennie Vo
Feb 25, 2023
5
I was amazed at the really kind, precise, and perfect service, and I really appreciate it. Special thanks to Bryan from the service part for his professional work. I love Mercedes Benz forever.
Yulia Kim
Feb 25, 2023
5
I was amazed at the really kind, precise, and perfect service, and I really appreciate it. Special thanks to Bryan from the service part for his professional work. I love Mercedes Benz forever.
Y.P
Feb 24, 2023
5
Professional and knowledgeable!
Cynthia
Feb 24, 2023
5
Amazing experience buying a 2021 GLC. Highly recommend the Hwang sales team. The service department was also amazing.
Michael Johnson
Feb 24, 2023
5
Amazing experience buying a 2021 GLC. Highly recommend the Hwang sales team. The service department was also amazing.
Michael Johnson
Feb 23, 2023
5
Thank you for treating your guests with friendly service.
John Lee
Feb 23, 2023
5
Salah sultan is a great guy he helped us in making a decision after looking for so long
Shereen ramo
Feb 23, 2023
5
Nice thanks yuo
Cesar Peraza
Feb 22, 2023
1
Horrible service
Alex A
Feb 22, 2023
5
The place is so clean and neat
Steve Bui
Feb 21, 2023
5
The paperwork was a little bit long than I expected but they were helpful and honest. There was no stress during the negotiation which the sales price was fair and straightforward.
Jeff Liu
Feb 21, 2023
5
Very great service and mercedes team. Kept me very well informed about my vehicle and very polite. Definitely recommend coming here. You won't be disappointed!
sara mayen
Feb 20, 2023
5
I have been coming here for years and Bill Chow is exceptional, nice and knowledgeable, will recommend him anytime.
Dardanella Blas
Feb 20, 2023
5
Best experience working with Jane Choi, Kevin Nguyen and Kevin Sanchez. Thank you Team!
Bobby Lee
Feb 18, 2023
4
It was for a recall, which includes to check the entire car. There was a checklist checking for leaks and it mentioned that the car has no leaks at all. Opening the hood, you will see that there is a leak near the oil filter. It is very hard to miss, I thought I will get more information about it but the checklist instead showed no visible leaks. I am starting to doubt if they really checked anything on their checklist at all.
Stephanie Francisco
Feb 18, 2023
5
Very professional. Identified a significant scratch on roof of used car I planned on buying. Car was brought to body shop and touched up while I was dealing with paperwork. Seamless
Patrick Frimat
Feb 17, 2023
5
We purchased our new Mercedes at House of Imports and couldn't be happier! Outstanding customer service and David, Gary and Jason are the best!
Laura Perches
Feb 16, 2023
5
The tech and service advisor are easy to work with. They make sure that I am happy with their service. I would highly recommend bringing your Mercedes-Benz here for service. They are very thorough and make sure your are satisfied when you leave.
Kimberly Fisheli
Feb 16, 2023
5
Fast n good
Peter Kim
Feb 16, 2023
5
I have #a 10000-mile service and it is smoothly and had good service.
Hsin Hsiung Hsu
Feb 16, 2023
1
Don't believe all the fake 5 star reviews. Unhelpful staff, especially the parts department. Never will give them business again.
CnE Pup
Feb 14, 2023
5
I would like to thank you to J.Chung manager & Andrew ,Chung came to me explain that dealer did no longer have liftting service if I would like rent a car or wait for about 3hrs.I said will wait at dealer They informed me they will do job Expertized as soon as possible,they kept promised service completed in 3 hours I was very satisfied there service.
Smartphone
Feb 14, 2023
5
I have nothing besides absolute love for this location, my rep Luis was very kind and informative. I was granted a loaner car during the process which was a plus. I spoke with the on site manager to give Luis kudos for his professionalism and making sure my car was sparkling clean upon departure. I will definitely patronize in the future
Dohna Mackins
Feb 13, 2023
5
David Chang is a very attentive person. I let him know my parameters, my concerns, and my ideal usage. He gave me multiple options that was within my preferred price point, and immediately got to work. I got there a little before 7pm, even though they close at 9pm, after spending all day looking for a car. I was fully prepared to walk out of there without a vehicle purchase, but David and his sales manager, Capone worked with what I wanted, needed, and can do. They accepted my trade in at a fair price. House of Imports also served my mother with her dream car just a few months back. Highly suggest this place. Any future Benz purchases, I look forward to working with David again. - Jerjan Alim
J Luna
Feb 12, 2023
5
Friendly, service good
Huu Minh Tri Nguyen
Feb 12, 2023
5
We went to house of imports to check out a 2022 E class 350. When we arrived Mounef greeted us and asked us a few questions on what we were looking for. After looking at a few cars we knew what we wanted. Mounef was there the entire time helping us and answering all the questions we had. He was very friendly and made the process of buying a car very easy “even though we made it tough on his end”. He got us the car at the price point we wanted. After purchasing the car, he sat with us and showed us how to use every feature in the car. He didn’t have to do this since he already made the sell but this is the type of person Mounef is and wanted us to know the ins and outs of the car before sending us home. I would not hesitate on going to this dealership. The dealership was very nice and clean. They had a bunch of different models and colors to choose from. The finance manager “Omar Qudah” was also a big help. He broke down all the number for us so we can understand and got us a very good deal on the extended warranty! It’s a high end car which warranty is a must. Overall we had a wonderful experience with Mounef and Omar. If you are in the market for a new luxury car go here and ask for Mounef. You will not be disappointed.
Dylan Cao
Feb 11, 2023
3
Overall good experience. Service advisor Kris was very responsive, and communicated cost estimates that were accurate to what it ended up being. The only downside to the experience was upon pickup. It took them more than 30 minutes to get my car and several people that arrived after me left before me. It seemed they couldn't locate the key. Then when the car arrived, it was dirty inside. They replaced the windshield and there was tape and other debris from the job still on the floor and in the cup holder area. The door sills on both sides of the car were filthy as they were working when it was raining. The car didn't look like it had been cleaned up at all. That was my biggest disappointment. I understand with a windshield you can't wash the car right away, but they could at least clean up after themselves inside. Other than that overall good experience. Car was done on time and quicker than they estimated.
Philip Soulanille
Feb 11, 2023
5
My Service Manager is Bryan, he was professional and efficient. He addressed all my concerns. I had to leave my vehicle overnight and got a courtesy car from him which is very nice, he kept me posted throughout. I will recommend him to anyone whose Mercedez needs a service.
Kenny Lee
Feb 11, 2023
5
Excelente son muy amables hablan tu idioma te tratan de lo mejor
Franciso O
Feb 10, 2023
5
My service manager Bryan is professional, very knowledgeable and address all my concern. If anyone need their Mercedez to be serviced/repair, go to House of Import in Buena Park and asked for Bryan
Jessie Y L
Feb 10, 2023
1
My lease is up and decided to purchase my vehicle. I had everything I needed to finance through my credit union. All I needed was a payoff letter. I made a huge mistake by calling the dealership. Jake Sanchez seemed very nice and helpful but in the end his intentions were not good. He claimed I needed to do a final inspection. I believed him and made the appointment to come in. He then asked me to go inside and fill out some forms. The forms looked like a loan application. When I contested he claimed my credit wouldn’t be ran and it was simply protocol in case my lender failed. That was a lie and my credit was ran. After, Keith Zmich the finance manager had me in his office for hours. He wanted to sell me extra stuff I didn’t want. All I wanted was the payoff letter or option contract to take to my bank. The experience was overwhelming. Keith claimed I had to sign the documents to send the contract to my lender. He seemed upset and rude at the end. He didn’t even ask for my lenders email or tell me how he was sending him the information. The next day I called the 800 number for Mercedes Benz finance and they confirmed my biggest fear. I was lied too. A retail installment agreement isn’t necessary to purchase my car. The dealership isn’t able to give me the payoff paperwork! I was stunned. I thought this dealership was honest since I had such a wonderful experience the first time. If they had any ethics they would have referred to the 800 number instead of having me go through all of this. They also ended up giving me an interest rate 4 points higher than my bank. I was taken advantage of and they got another sale for the month. Update 2/9/2023: I read the owners response and would like to provide an update. I called the number you provided TUESDAY from 9am-9pm asking for clarification on how to pay off this new agreement. I was sent to voicemail over and over and over. I emailed all of the finance department staff and no one responded to me. I emailed the GM and nothing. On Wednesday I called over and over with out any response. I called Mercedes-Benz Financial and asked them to call for me, they placed me on hold but couldn’t get ahold of anyone. My sister also called with out any luck. Finally, my lender got ahold of a lady in sales who looked into the contract and informed him I had FIVE days to come in with the check (2/10/23). My original lease isn’t over until the 18th. Jake claimed he was extending the contract to give me lender time to process the paperwork. While I was in Keith’s office I asked him how long he had extended my option for because I couldn’t see it on the contract he answered “don’t worry about it that doesn’t matter.” Turns out he shortened it by 8 days. I was never rude to them. I did what they asked to get my payoff. When we were leaving Keith said, “Get ready to pay more” and dismissed us. You all sell hundreds of cars each month. I don’t understand why they were so emotional over $11,000 in warranties I didn’t want and never asked for.
Olga Moreno
Feb 9, 2023
5
Service is the greatest. My Service Advisor Adam Taschyan is the best in the West. I Love this guys very professional.
Mardo Guzman
Feb 9, 2023
5
When we explained the issue to our service advisor Aram Tashchyn he made sure someone was right on it to check the problem and was fixed.
JnS W
Feb 9, 2023
5
Brought my car in due to service light on the team led by Bill Chow found the reason, through a diagnosis and made the recommendation for repair. Bill communicated the time, costs, and delivered my car back, feeling brand new.
Patrick Burke
Feb 9, 2023
5
I experienced two flat tires and I was given proper guidance from Bill Chow whether I could still drive my car to the dealer or needed to request towing service. I stayed at the service center to wait for the tire job. It was done within the time range Bill estimated. The lounge was clean and quiet. However, I wish the waiting room has electrical outlet next to the chair to charge phone battery.
Fen
Feb 9, 2023
5
Thank you David Padilla and Sal for helping us choose our dream car! David was so helpful and very patient. I’m loving my new Mercedes!
Veronica Nunez
Feb 8, 2023
5
I greatly recommend this Mercedes-Benz location. They facilitated a smooth process when purchasing my desired vehicle. Ali A., has great customer service skills and is very knowledgeable when answering any questions even after I made my purchase.
Nora Valle
Feb 8, 2023
5
I have purchased a number of cars from House of Imports. Every aspect of the process was exceptional. Jim made sure everything was perfect. His communication was fast and helpful. The vehicles were in perfect condition. If there were any needs afterwards, he was available. I live out of state but have used them for autos even though I have dealers near me.
MARK GLYMAN
Feb 8, 2023
5
The service was professional and timely.
Ann
Feb 8, 2023
4
Honest and reasonable service
Julie Cha
Feb 7, 2023
5
From the first visit till taking deilvery of my new Mercedes Benz GLE53 AMG , Dietrich and Jason were a class act. It was truly a pleasure dealing with these guys. A true professionals. I'm an Auto Nation Client for life now thanks to these guys. Thank you for all you do. Keep up the good work . I will refer as many people as I can to you guys . Warm and Best Regards . Amir H. Khakzadeh
Amir Khakzadeh
Feb 7, 2023
5
EXCELLENT in EVERY RESPECT! Jag's courteous and friendly respect towards us as customers is commendable!
Suru Manek
Feb 7, 2023
5
AutoNation always provides professional and timely service. We trust their quality and responsive service.
Andy Wang
Feb 7, 2023
5
Melissa was amazing with the problems I had with my car !
John Castillo
Feb 6, 2023
5
If you think tires are over priced at dealers, you’re wrong… they quoted $200 less than American Tire Depot and Big O Tires! I’m glad I made that call. 😉
John Baik
Feb 5, 2023
5
I have been going through the internet to know the Legit trading platform to invest with, I came across Mrs Alexander Melissa her company is the best ever they're reliable, they give their investors the best trading strategies and signals. I started with minimum of $700 a Week later I was credited $8,550. Contact her Via WhatsApp:+1 (210) 628 9394 E-mail: alexandermelissa800@gmail.com
Claire Bonz's
Feb 5, 2023
5
Had a wonderful experience in purchasing my C300. I had many questions and they were all answered. I was hooked after completing my test drive. Thank you so much.
Paul McPhillips
Feb 4, 2023
5
Both Nick and Kujtim were excellent. On time, prepared, very descriptive, accurate explanations. Definitely knew my needs and wants. Will be back and will refer others.
Hyunsook Parkjo
Feb 3, 2023
5
I’ve needed to take my car for service here my advisor Bryan has always been awesome and has never tried to BS me. Work has been great and hey I always appreciate being able to get a loaner!
Matthew T.
Feb 2, 2023
5
My overall experience was wonderful. Gary Morones and David Padilla were exceptional. Gary was very helpful researching and emailing photos of potential cars. David ensured my purchasing was above and beyond.
Lissette
Feb 2, 2023
5
The service is smooth and straightforward. My advisor was helpful. I would recommend deal direct.
Jenniferyi
Feb 2, 2023
5
Purchased 2 vehicles in a month here, Stephen was helpful, no markup, no hidden, and no bargain. All staff’s superbly trained and nicely. Recommended making sure to check with Stephen, his the guys can get your deal done in 5 minutes.
Steven Dang
Feb 1, 2023
5
Outstanding service completed in a timely manner without any issues. Promises made and promises delivered.
Mercedes99
Feb 1, 2023
5
It was great experience and service. They make it easy
Go Digi Dental Lab
Jan 31, 2023
5
The staff are professional and I have a great experience during the process of getting a new car.
Norman Horsfield
Jan 31, 2023
5
Very clean respectful and listens carefully Dominique is friendly and easy to talk to 5 stars for her.
Keely Early
Jan 30, 2023
5
Great customer service w Dominique. Explained thoroughly and concise. All work completed by the end of day. Very satisfied.
Alfonso
Jan 28, 2023
5
Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.
Rex F Alvior
Jan 26, 2023
3
I am capable of most repairs of my car. The air hoses for the rear are under the battery and the acid from the battery damaged the hoses. The problem is, I have had to search elsewhere for air strut parts. Got over charged for parts of a struct kit (I was sold separately from the kit, why?)without ever getting clear information for the parts but lots of feeling, I should let them work of my car (or to buy another car). I wanted to paint damage from air struct failure and they gave me touch up paint and told me to go to a body shop to find a bigger quantity. $32 for not one can but a drip for touch up. Deductible is $250... but the job took 30 minutes after I found the iridium silver paint. I love my car but getting simple things for her is impossible when only the technician can get the information for parts(2010 s550). Finally done.
Mike Anderson
Jan 26, 2023
5
Hi name is Quy, and I very happy to have House of Import Mercedez Buena Park for service my car, Chris is the advisor to help me from A-Z, very excellent and I always like this car dealership! Thanks Again, Quy Quach
Bea Phan
Jan 26, 2023
2
arrived on time for my appointment. had to wait for service technician for 40 mintues. Had battery issue was not taken care of it had to come back .
service
Jan 26, 2023
5
Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.
CoRex
Jan 26, 2023
4
I genuinely look forward to getting my Mazda serviced here. I bought it about 2 years ago and maintenance is covered under my contract so it’s really convenient. My only suggestion would be that the parts are ordered and ready at the time of my appointment. I’ve shown up a few times and had to reschedule because they didn’t have the parts although my appointment had been booked for more than a few days or a week. Not a big deal but it would ideal to not have to reschedule so often.
C Cacho
Jan 26, 2023
4
I had a A service done, and a couple recalls completed. I came in by 9 am for a non appointment recalls. My advisor said I could also get my A service done. Everything was completed in a timely manner. My vehicle was even washed and detailed a bit.
Steven Mitchell
Jan 26, 2023
5
Was very satisfied with the service:) Very quick and very kind in service.
Joyce Park
Jan 25, 2023
5
Clean dealership with friendly individuals
James Porras
Jan 25, 2023
1
Bad service really only one sales man.
Daniel Aragon
Jan 25, 2023
5
It was an excellent experience. Salesperson was sincere and a good listener. She was also a good mediator between buyer and her supervisor who make the final decision.
Mija Nguyen
Jan 25, 2023
5
Purchased by Mercedes GLB 250 4MATIC from here. Sales specialist Tarek was awesome and helpful during the purchase process. Very nice staff and easy process for vehicle purchase. Those who wants to buy Mercedes benz, I highly recommend to check this place.
Hriush Adhikari
Jan 24, 2023
5
A great experience that reminds Mercedes owners of why you purchased this brand. Comprehensive, fair pricing and your car delivered to you washed & ready to go!
Anna Petruzzelli
Jan 24, 2023
5
We recently purchased a 2021 Mercedes GLE 53 AMG and let me tell you how AMAZING of a car buying experience it was. Robert was our sales agent and he is a blessing. Was always transparent and accommodating. He shows us ever car we had interest in and landed on our new GLE AMG and also gave us a great trade in price for our old Benz. Please come here and buy a car from Robert he’s the man.
Adrian Palomino
Jan 24, 2023
5
I bought my car (KIA) here in 2020 and the House has done nothing but take care of me. Paul and Bryan’s team of technicians go beyond. I was just there this past Friday for an oil change and service. It was a huge surprise to be packing my kid in the car and notice that I didn’t have to vacuum and clean my car. It was almost show room ready. Thank you house of Imports!!
Kenny McRimmon
Jan 23, 2023
5
I have been here to get service completed for my GLC 300 a couple times now but, I finally feel compelled to give a review thanks to Bill Chow. He is a man of integrity and knowledge and I wouldn't want to work with anyone else moving forward. I will be returning for a new battery soon. Thanks Bill for excellent service! Take care of this man House of Imports.
Carlos Torres-Infante
Jan 20, 2023
5
excellent customer service,friendly employees,promised the vehicle repair on time,i recommend this auto repair facility the House of Import in Buena Park.
Glenn Cuesta
Jan 20, 2023
4
Took my car in for the Service B maintenance. Besides the usual preventative maintenance performed, I was informed that they also addressed some recall issues for the vehicle. My advisor, Bill Chow, was responsive and took time to address my concerns.
Jennifer W.
Jan 20, 2023
5
Great service provided by Adam my service advisor, it’s always a pleasure coming in and being helped by him. I left a happy customer and will definitely be back for more services and to purchase another vehicle through house of imports.
MinnieW
Jan 19, 2023
5
House of Imports has been a great experience. The best dealership I?ve ever been to they really take care of their customers.. I have bought two Mercedes from them and I wouldn?t go anywhere else.
Starr Marceax
Jan 19, 2023
5
Good
Betty King
Jan 18, 2023
5
House of Imports has great service! They’re always prompt and professional. Allison is amazing and always goes above and beyond to help- highly recommend!
Amy
Jan 18, 2023
5
Excellent service!
Sungue Jang
Jan 18, 2023
5
Just bought a used 2018 Tesla Model X from Abraham Kim at House of Imports and had an amazing experience. It took me a couple of days to finally decide to get the car because I wanted to do more research before I purchased it. Throughout the whole process he was there to help me and answer any questions I had. I did not get the sense of pressure from him to purchase the vehicle. He did not pressure me to purchase a Mercedes Benz and was happy to help me get into the Tesla. I had an amazing experience and will always go back to him if I need to make another car purchase. Abraham was an amazing help!! Thank you!!!
Jason Kim
Jan 18, 2023
1
Zero starts ! Very bad experience with finance department person named Capone Sychareun When I bought my car I came with pre approval letter from my bank with detailed instructions for dealership I had to guide him how to do it over 3 phone calls until issue was resolved, then he never send me my 2023 car stickers that was already paid by the previous car owner and he made me chase after him and call over and over again almost 4 months for it and never followed back and still never received the 2023 car stickers very unprofessional finance person please guys make sure not to work with him and choose a different finance person that will run your things smoothly that’s my best advice!
Idan Elkrief
Jan 17, 2023
5
We bought our C class from there and they were helpful, explanatory and time saving. Went in and out the whole deal took no more than an hour! Managers and finance people were easy to work with. Our salesman Stephen helped us with the car throughly and professionally.
Ibrahim Maras
Jan 17, 2023
5
Great service!
Sam Liu
Jan 17, 2023
5
Friendly and knowledgeable people! Repairs done right the first time . If you need your vehicle serviced ask for Dominique!!
Danny Machado
Jan 17, 2023
5
Traded in and bought E350 at this dealership (House of imports) both at originally quoted prices, it was a simple process. We are quite happy with the car and their service. Mr. John Perez helped me much for days. Nice dealership!!
Tiger Lion
Jan 17, 2023
5
Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me
sam azzam
Jan 16, 2023
4
Jae was very helpful and everyone there was very polite.
Sonia Delatorre
Jan 16, 2023
5
House of imports always does an amazing job with my Mercedes. Ask for service adviser Jag. Extremely knowledgeable and provides exceptional service every time!
AJ Doll
Jan 16, 2023
5
Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me
Mayssa Azzam
Jan 16, 2023
5
Mr. Sam Hwang's sales team prepared both the vehicle and documentation seamlessly before my arrival as always. I have been purchasing all my MBZ from this team in the last 26 years and thier service s never let me down.
dgeking
Jan 13, 2023
5
Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them
Sandbar
Jan 13, 2023
3
My window wiper was replaced during the maintenance check up when nothing was wrong with the wiper. Then it made the really annoying squeeking noise. I went back and they replaced it. It still makes the squeezing noise. It’s been raining a lot lately and it was so stressful every time I drove.
Michelle
Jan 13, 2023
5
Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them
Nigel Wood
Jan 13, 2023
5
I had a great experience with this dealer. The salesman Ali was great. I inquired about the vehicle online and he reached out right away. He made the process simple and easy. By far the best car buying experience I've had. Extremely happy with the vehicle and the customer service experience.
jshirin
Jan 12, 2023
5
I was extremely pleased with how efficient the service department acted. The appointment was scheduled quickly. The time spent from checking in with the service advisor and getting the loaner car was quick and easy. This dealer is the most efficient dealer that I have worked with.
Miss Leti
Jan 12, 2023
5
We always take our GLC300 in to House of Imports for service. The service advisor, Allison, is great to deal with and very open and honest.
Andrew Blehi
Jan 9, 2023
5
Easy, good communication from my service advisor and the team was quick.
Stephanie
Jan 8, 2023
5
The service department is great. From the service advisors to the Mercedes Technician’s provide quick service. New spacious customer waiting longe, with complimentary Starbucks Coffee machines and refrigerated bottle water.
John Zepeda
Jan 7, 2023
4
Got a blowout on freeway. Was able to make appointment for the next day via text to replace tire (lugnut was stuck and would not come off). Was simple and easy. All good!
John Ramirez
Jan 7, 2023
5
Jag Reyatt is my Service Consultant and has been for a long while now. I purchased my new C230 in 2006 and it’s been my only vehicle since 2006 - the service has been good to me and I’ve been blessed to have Jag Reyatt as my Service Advisor. Thank You for caring!
Sue Mauga
Jan 6, 2023
5
Thank you for working on my car until the problem was solved. The commitment to each and every customer is noted and appreciated.
Carol Shore
Jan 6, 2023
5
I needed some work done on my car my service advisor Allan Halina was great. He gave me a good price and my car was returned in a timely manner.Would highly recommend him very professional.
Liza Avila
Jan 5, 2023
5
Excellent and convenient location. My experience over here is always good. Got already 2 cars from this dealership. Even servicing side is very helpful. Great place to deal.
Bandana Thakur
Jan 4, 2023
5
I can't say enough of the excellent communication and expedient service from Ho Dao. Ho walked us thru each process to assist with my Mom's Mercedes GLK, was very knowledgeable and most importantly polite and helpful. Will definitely recommend and service again with House because of him.
takumiprjcts
Jan 4, 2023
5
I am very pleased that I have a great service B on my car. Everything was checked and it was timely returned. I recommend HOI very highly. Allisson it's a great service rep. I always get updates in my car while in service. Great personnel.
Marisela
Jan 4, 2023
5
Excellent service by sales rep. No haggling over price, in fact sold our dream car a little bit lower than advertised. I did a lot of shopping around and house of imports was and is the best
Rodney
Jan 4, 2023
5
Excellent work. I?ve been had my car service in this dealer for many years, I?m really with it.
Ming Ma
Jan 4, 2023
5
Friendly staff, no pressure at all. Very smooth and fast.
Ben Rostami
Jan 4, 2023
5
One of the quickest and easiest experiences I’ve had in buying a car and walking away knowing I was not only given a great deal, but secured in my purchase. The staff was so welcoming and informative about any and all questions that I had and were more than willing to go above and beyond in explaining all aspects of the car and contract to me.
ShannonTea
Jan 3, 2023
5
The House of Imports team treated me like a VIP. Robert, from the sales team, was very knowledgeable about the different models I test drove. Sal, from the management team, searched for the best rates I could receive on my loan. Billy, from the finance team, worked to get me a solid contract. Stephen, from the sales team, followed up several days after my purchase to see if I needed any help with the dashboard tech. I feel very confident about getting the best deal and will definitely be purchasing my next car with the House of Imports.
golfnart
Jan 2, 2023
4
It was good. Someone was there to help me through the process and there was also a Vietnamese translator which helped me understand more. Very good and friendly.
Hieu Nguyen
Jan 2, 2023
5
Service consultant is very helpful!
Cathy liu
Jan 1, 2023
4
Easy process great customer service but if its a busy day could take hours to get outta there. Gorgeous dealership very good selection of imports! Anthony was a great salesman!
Dartanan Scott
Jan 1, 2023
5
Service at AutoNation Mercedes is always pleasant. Staffs are helpful, service is great. The only falls is their car wash building was undergo a renovations. Waited for 2 years, the car wash facilities finally return. We had our service plus throughout car wash finally. Giving them 5 stars!
candy chan
Dec 29, 2022
5
My service rep Melissa always provides exceptional service in a timely manner. She takes care of all my concerns whether it?s an oil change or maintenance on my car. Also the Manager, Ryan is very friendly and acknowledges every customers that walks in. It?s all about the experience and the service.
Marisol Alvarez
Dec 29, 2022
5
Allison was nice and the service was quick. I was given a summary of upcoming repairs with details including pricing.
Chelsea Rodriguez
Dec 28, 2022
5
My experience was excellent. I felt very well taken care of,and the car looks like it was well treated, they provided me with updated information about the condition of the car and I want to thank you for the good service I received.
Jonathan Gutiérrez Parra
Dec 27, 2022
5
Abraham Kim helped to buy a new MB. All the process was very quick and kind. That was an excellent experience!!!
EY
Dec 26, 2022
5
Bill Chow is a very experienced and professional service consultant! I am very grateful to him!
bingleng0093
Dec 25, 2022
5
Servicing my car was very easy here. From booking appointment to car drop off, service advisor getting back and car service quality all awesome. Thanks guys
Anand Belaguly
Dec 23, 2022
5
Alison was very helpful and helped me get my car fixed and on time.
RomadaGLK
Dec 22, 2022
5
Good and convenient location. Customer services is good, understand what’s the issue to fix and clear for customer. Thanks.
Wanpen Sinthawanarong
Dec 21, 2022
5
Melissa Nguyen addressed multiple issues with my car that were not caught by another mercedes dealer, who had serviced my car about two months prior. Her professionalism and efficiency made the process quick and painless. Will continue to work with her in the future!
Joyce Gnoel
Dec 21, 2022
5
Advisor was very nice and helpful.Service was done on a timely manner.
Satisfied me
Dec 21, 2022
5
Only place I have bought all my Mercedes cars from, they are very communicative, have your best interest at heart and they listened. There service center is great too easy, booking appointments ahead and making sure your in and out fast.
Y�sica Gonz�lez
Dec 21, 2022
5
Melissa Nguyen was very helpful. She made sure to get my car serviced in a timely manner and answered all of the questions I had. Thank you for the amazing service.
Ken Adams
Dec 20, 2022
5
Had a great experience. Ali was my sales guy. Very good guy. Didn't pressure or act like the normal slimey salesman. I recommend House of Imports and asking for Ali.
John Klene
Dec 20, 2022
5
We recommend Sabrina as Advisor. We were in and out in no time and car was ready earlier than promised. Good job Sabrina, thank you 🙏
Melody De Dios Pascual
Dec 19, 2022
5
Love the ease and promptness of getting my car serviced through Melissa Nguyen. Car was super clean when I got it back. I feel spoiled, thank you.
KarynnS
Dec 19, 2022
5
My husband came in to trade in our 2016 Prius and were looking to buy a CPO GLC 300. Steve helped us out and made the entire experience so easy. I’ve never had such a great experience buying a car. I felt valued and appreciated. I will be a returning customer in the future!
Megan
Dec 17, 2022
5
I have a CLA250 and will NOT have anyone else but Adam (service) at House of Imports take care of my car. He always makes me feel like my car is his only priority and keeps me updated on the status constantly. Adam always makes sure that I have the necessary transportation I need while my car is in service and goes out of his way to accommodate me. Thank you so much for all your help.
Laurette Alves-Zaragoza
Dec 13, 2022
5
There is such a huge inventory of the same cars so lots of bargaining room!! Highly recommended. Looking for my car took hours since I kept test driving car after car, but financing took 40 minutes or less. Please go here because of the high volume of cars they have which means less money out of your pocket 🎊
Sophia Mercy Hibson
Dec 9, 2022
5
I always say, I?d rather make the drive for great service than take my car anywhere else just for convenience. Fast service with a smile and I never have complaints. Thank you!
Cleo Gordon
Dec 9, 2022
1
They got jokes. A car was purchased and it had 4 defective tires. All 4 have bubbles and the 2 rear are the wrong size. The dealer said bring the car back. 1. Bring car so we can test the tires. 2. You get there and they start talking about did you buy tire and rim insurance. 3. Then, they decide that they will only replace the 2 rear tires with Goodyear run flats. 4. Then they don't have those,, so they wi replace with Continental run flats. 5. Then they come back and say they don't have that brand but will replace with Perilli run flats. 6. Now over 2 1/2 hours later,, they come show you some erroneous picture of 1 tir and rim.. Supposedly proving that these current rims and tires aren't the ones that were on the car when they sold it to you. So I requested that they go through the camera footage to prove it. Now my integrity is being questioned. They come back and say the footage only goes back so far. Now they are again willing to replace the 2 rear ones. Well they should be replacing all 4. I lan to continue this issue with MBUSA and the BBB. Perhaps even my local television stations KNBC, KABC, KTLA, KCBS. This is a shame. This is some nonsense and foolishness.
Norita Perine-Jones
Dec 8, 2022
5
I have always had a bad experience buying a used car. I always felt like the salesman always got the better of me. At House of Imports and more specific my salesman, Gary Morones, I was treated extremely well. Gary and their entire team was very helpful. I felt I was talking to long time friends. When I caught something minor about the car, the sales manager took it to service, put it up on the rack and they found something minor. They fixed it up and I took delivery of the car the next day. I will buy my next car from them and you should too.
TG
Dec 8, 2022
5
ALLISON ALWAYS MAKES EVERYTHING STRESSLESS. Friendly polite and prompt.
Leticia Gomez
Dec 7, 2022
5
Excellent customer service without exception!
Gus Miranda
Dec 6, 2022
5
My experience with my service personnel Khalinder was excellent! I got the service recommended by Khalinder. I was in and out in a hurry. My time is impotant to me. Thank you Khalander, Phil Napper
phillip Napper Sr
Dec 6, 2022
5
Many thanks to my Service Consultant, Jag Reyatt. A true professional in every sense. Beautiful facility and great staff.
Jon Vrooman
Dec 6, 2022
5
Went in for my B service. Was told I would get a tire rotation which was not done. The service writer promised to call me back about a question on my GPS that neither he nor I could figure out. He never called back. Thinking back when they originally delivered the car it was dirty. For a luxury car dealership they do not make you feel like you bought a luxury car. Felt like I spent over $300.00 for an oil change as that is the only service actually performed.
Bart Kolber
Dec 4, 2022
5
grateful and thankful for omar and nick salamah for making our visit great by helping us to choose the right car . thanks
Khalid Altawarah
Dec 2, 2022
4
Approached by staff right away. Did not rush despite us arriving near closing. Even took us to two test drives. Never pushy. Look for Gary, he will take car of you.
Dunn
Dec 1, 2022
5
My salesperson Nathaniel Choe is so awesome! He helped me through the buying process and even after he still reaches out to check up on me to make sure I am happy with the car. Service is awesome, my advisor Sabrina made sure my experience was like no other! It didn't even feel like a repair visit. Just nice experience all the way around!
Sonya Knox
Nov 30, 2022
5
Rear door not opening and recall on third row seat
Reatha
Nov 30, 2022
5
The sales team offers family feel and provide detailed services.
AM1300 今日話題 Today's Topic
Nov 29, 2022
5
Very patient auto sales man!smooth process and transparency. Would definitely recommend it and look forward to a lasting relationship.
Erika Howe
Nov 29, 2022
5
As a first time Mercedes owner I was highly disappointed with the customer experience on my first two service visits and was very reluctant to return. Then Dominique Torres gave me the most impressive service, to the extent I walked away in awe! She was kind, outgoing, and she took care of every detail before I had to ask. Her follow up was amazing!! I highly recommend her and look forward to her assisting me on my next service visit! Thank you Dominique for a stellar visit!
Vicky Pantages Velazquez
Nov 24, 2022
5
What a fantastic experience! Jason found the perfect car for me and Kevin made the financing process a breeze. I highly recommend House of Imports
SB
Nov 24, 2022
5
Leasing a new car with House of Import Took me one hour to sign all the paper work, and drive away my new car ! Excellent service. Will definitely come back for my next car purchase. Great service and pleasant experience !
William Auyang
Nov 24, 2022
5
Excellent customer service and help me fix the issue of my car.
Allan Tandoc
Nov 24, 2022
5
I had a great visit to House of Imports on Friday! I started a new lease on a gorgeous CLA with all of the options I wanted. Jason did an incredible job finding the perfect car for me. Kevin made the financing and paperwork a quick and easy process and worked out a great deal. This is my third lease from HOI, I will definitely come back again for my next car.
Susan Baukus
Nov 23, 2022
5
Overall a good experience. Kris was very professional and provided exceptional guidance. I?m a very satisfied customer.
Matthew Cummings
Nov 22, 2022
5
This is the best place to buy a Mercedes! So many choices, and the cars are parked in the parking structure.
Chih Chang Chen
Nov 21, 2022
5
Delivered the car after some effort to convince them...but the car is clean and the service/followup has been stellar. A+ operation.
BC
Nov 21, 2022
5
very nice facility and nice people, very friendly and knowledgeable for the new EQS SUV
American Labor Law Company
Nov 21, 2022
5
Five stars recommended for the great service and nice people working there !
Manuel Medina
Nov 20, 2022
5
Great service! Found exactly the car i was looking for. And my bank helped me out with the best loan deal
Pablo Rodriguez
Nov 19, 2022
5
Excellent service. I have brought my car for service to this Dealer, since I bought the car.
Patricia Garcia
Nov 18, 2022
5
Excellent service from front desk, service advisor and mechanic.
Eddy Guz
Nov 17, 2022
4
Our salesman, Ron Amani, was fantastic. Purchasing a car that is 2500 miles away can be stressful, but Ron was always available to answer calls and texts and ease our minds during the process. He far exceeded our expectations.
David Fontana
Nov 17, 2022
5
We weren?t even looking for a Mercedes but we?re sold because of the great customer service in Buena Park, I just had my first service and they couldn?t have been nicer or more efficient. Very impressed!
Kristina Kase
Nov 15, 2022
5
I purchased a 2020 Mercedes a month ago and this was the first time I have ever done a transaction of this magnitude without seeing the product first hand! I love the car and the people were all very helpful!!!
Dr. Richard J. Stuart
Nov 11, 2022
5
House of Imports has always been my preferred Benz dealer for almost 10 years now. Bought 2 cars from them knowing customer service is always excellent. My service consultant Bryan Hoffrichter always provides prompt assistance and respectful service. I highly recommend House of Imports!
Fe Cardenas
Nov 10, 2022
5
Every one was so friendly. and sale person Stephen helped me during buying car also after sales he was on contact with me and provide great service , setup my Mercedes-Bens account. There was no force of buying extra item or service. every car had reasonable price. also OMAR financing manager was very friendly and helpful. I am happy with them and recommend them.
Afshin-ha
Nov 10, 2022
4
Jake was a great salesman. Kind and considerate. Everyone at the dealership made me feel comfortable. Will definitely be back for another car. Will send family and friends also. Thank u house of imports!
Derek
Nov 10, 2022
5
My first purchase at the house was back in 1996. I have been a dedicated customer and loyal to Ryan Anderson and his team, they are dedicated professional and really make you feel super important, trustworthy.
Jonah Proffit
Nov 1, 2022
5
Bryan was very professional and courteous. I have been going here 2010.
April Nichols
Nov 1, 2022
5
Most amazing service. True professionals and were able to answer all my questions. They went above and beyond to show they cared and really wanted to help me. I will be recommending them to all my friends and family
Richie Pena
Oct 31, 2022
5
Great service and quick return on service repairs. Always a good experience. In my opinion, nothing beats the House of Imports!😀
Cedria J. Roberson
Oct 31, 2022
4
I had a good experience. Everyone was professional.
Rufus Taylor
Oct 31, 2022
5
Great service and great deal on a nice car.
Justin Alsabti
Oct 29, 2022
5
Awesome experience will recommend to all my friends and family! Thanks for the easy and fast transaction for this transaction A++++ service
Chris Dee
Oct 28, 2022
5
Excellent service from LinLin Ma and her team! Great experience purchasing my MB from House of Import. Definitely come back again for next MB!
Michael Lin
Oct 27, 2022
5
My advisor, Kris, was help me for a regular maintenance service & fix some problems of my car. His help and follow-ups were smooth and nice! So thankful for having him as my advisor. Thank you! Kris!
Kenneth Kim
Oct 26, 2022
5
They were kind and quick to check up my car. It's easy to book and the lounge is great
김진주
Oct 25, 2022
5
Got my car fixed with great customer service and got a 400 dollar discount since I was a AAA member.
Richard Guevarra
Oct 25, 2022
5
I have taken my car for servicing to House of Imports since I bought my car and I have always had great customer service. I typically schedule an appointment, but on this occasion I did not, and I drove to the service department and was greeted by friendly staff and was asked if I wanted someone in particular to help me, I said I would take who ever is available. I was assigned Bryan. He was quick, efficient and looked into a Lyft but it was too expensive, so he got me a loaner car for the day. I was very happy that I was able to make it work. Bryan kept me informed and updated me through out day. Thank you
Lupe Dupuis
Oct 22, 2022
5
Brian H was very helpful. The tires were competitive to market price. So i went with House of Import!
Cecilia
Oct 22, 2022
5
From start to finish, and beyond, the experience I had with the used car sales department was amazing. It was one of the smoothest transitions/sales that I've been a part of and what sets this experience apart from others is the service from Paul Joval. Kudos to him and the rest of the used car sales team. Yes, it is a Mercedes dealership and this is what I expected but for a dealership and sales associate to actually live up to the expectations is hard to come by these days.
Jonathan
Oct 21, 2022
5
They have a good costumer service
Teresa Pulido
Oct 20, 2022
2
Sent my car to the service dept to get a few things checked. Turns out the lift to raise the car up for inspection stuck in the raised position. No problem as I have another vehicle but it was a bit of an inconvenience as I had to wait 5 days to get my car back. On the good side, it allowed them to inspect for any fluid leaks which they found non on my ABC control system but they did recommend a few items that needed to be taken care of in the future. All in All, My representative Melissa was great. She was very patient and knew her job well. Thanks Mercedes of Buena Park
Steven Lopez
Oct 20, 2022
5
Hello Moniq is my representative and she is amazing job and pretty smiles every time I seen Thank you Moniq !
Christopher Kim
Oct 20, 2022
5
Excellent service and very nice atmosphere.
Emy Paredes
Oct 19, 2022
5
The service department has Excellent customer service my advisor was very helpful and provided me with the best service possible
Shanda Cottle
Oct 16, 2022
5
Paul, Bryan, and the crew are Ggooood at jobs ? I tell all my friends to buy there.
Elisha Badu West-McRimmon
Oct 15, 2022
5
The service personnel are extremely nice and helpful.
Cinda Gates
Oct 11, 2022
5
excellent sales environment and n o pressure sales
Sana Nauman
Oct 11, 2022
5
There is many Korean people
Minam Lee
Oct 10, 2022
5
I live in Arizona and found a 2019 Infiniti QX80 at House of Imports. I reached out and received communication from Anthony Vega. Anthony is outstanding and made the experience personable and real easy. I have never purchased a vehicle out of state let alone had one shipped to me before. Anthony and team made it easy and I always knew the timeline. I highly recommend this dealership!
Jamie Westmiller
Oct 9, 2022
5
Melissa Nguyen is good advisor . Warm greetings helpful . Nice , professional .
Phuoc Tran
Oct 7, 2022
5
Service awasome all the time and nice workers ^^ Recommend my friends to house of imports already ~~lol
Clara Kim
Oct 6, 2022
5
Very nice dealership. Great looking facility and friendly/professional people. they offer uber service for your maintenance needs and have two very nice waiting areas if you want to wait. Everyone I've dealth with has been very nice to work with. The buying process is fairly easy, they have a no haggle price, so what you see is what you get. However, like most places they will try and upsell options, but it is as soft sale, they don't push. overall great place to deal with, I would recommend to anyone
Donald Bass
Oct 6, 2022
5
Nice dealership, awesome salesman, they make you and your new car feel very well taken care of.
cami largo
Oct 4, 2022
5
Good costomer care,great service.
Adrian Pacheco
Oct 3, 2022
5
Robert Co was very sweet , friendly and knowledgeable. He was able to answer all of my questions and concerns and provide top notch quality service . Capone was my financial advisor and was able to take care of all the finance aspects. He was also very sweet and friendly ! The whole staff I encountered went above and beyond to provide top service from test driving to buying same day. I especially appreciated Robert getting my elderly mother some ice cream while we waited bc she is a diabetic and it was that type of genuine customer service I really admire and appreciate! Thank you to all that helped me out in buying my car and for making the process easy and enjoyable!
Cynthia Turner
Oct 2, 2022
5
Friendly welcoming. Addressed all issues previously discussed, concerning vehicle. I requested and was granted a loaner vehicle for the duration of maintenance, with no hesitation. Great service overall.
Jeanine Bugarin-Montoya
Sep 30, 2022
5
Great friendly service I was unable to get a friend to drop me off so was ready to wait 3 hours My service advisor said nothing as I was prepared to wait till finished Amazing he came and found me in the lounge 45 minutes later His attention to my needs was spectacular
Roger Frizzelle
Sep 29, 2022
5
I have been getting my car serviced at HOI for around 10 years. Had it in twice in September with a new service consultant, Jag, who provided great customer service. He took excellent care of the maintenance and repair work.
Dennis
Sep 29, 2022
5
Great experience I went into House of Imports to buy my dream car! Everyone was very kind and friendly. David Chang helped me out. He was awesome 👏 - Great customer service - Smooth transaction - Friendly environment I recommend House of Imports 100% 🥰🥰
Pamela Rodriguez
Sep 25, 2022
5
House of Import Mercedes-Benz is the one! From the moment I arrived, I was welcomed by friendly professional staff who took care of me and my car. My service advisor, Allan, answered all my questions and did honest and professional assessment of my car and advised me with the service required. My car was serviced timely and I git it back after a few hours and I couldn't be more confident that it was well taken care of. Thank you House of Imports Mercedes-Benz.
Michael Maksimos
Sep 24, 2022
5
The service is impeccable and I love that I receive updates as my car is being worked on. Allison my service provider is always willing to explain everything to me.
Yvonne Pasinato
Sep 23, 2022
5
Tom was very helpful with our vehicle purchase. The car had problems while we were driving it home and he scheduled a tow truck to come pick it up and are fixing it. Hopefully we will be able to enjoy the car for many years to come.
Jeff Ruesch
Sep 22, 2022
5
Excellent customer service department. Adam was great as our pint of contact at the service station.
Marco Elias
Sep 22, 2022
5
Kris is knowledgeable for his job
Chan Yiim
Sep 20, 2022
5
Customer Service was Great! Dominique Torres is especially a nice representative for your company!
Roger Hunter
Sep 17, 2022
5
My family have been purchasing and servicing our vehicles here long before AutoNation bought the dealership. Since the takeover, the dealership has gotten steady improvements to the showroom and service reception area. It looks as if the all new service/sales building has opened this weekend. I look forward to the new improvements.
James L
Sep 17, 2022
1
The service representative was very unprofessional and rude. He pressured hard to sell unneeded services. When I refused, he became a jerk.
Safa Kaddis
Sep 16, 2022
5
We?ve been taking our car to Kris Sharma for a while now. He is always honest on repairs needed and quick to get back to us with updates.
Poonum
Sep 15, 2022
5
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Dokambo James
Sep 14, 2022
5
Appreciate awesome service provided by John Kim when I visited House of Import for maintenance. Well done.
King Freight (USA), Inc.
Sep 14, 2022
5
The service is excellent. Allison is a great service agent.
Mario Anguiano
Sep 12, 2022
5
Amazing service I received from David Chang. I actually have a GLE from another MB dealership that I'm supposed to picked up the next day. But when David called me to check in on me with my buying a Benz, he mentioned that he also have the same vehicle in stock in the color that I want. I didn't hesitate to see him and even though it was almost the evening, I ended up liking what David showed me and let me test drove. We finished the whole purchasing process at almost 10pm. And they were all still so patient to get the deals done though it was passed their office hours. Thank you David because you gave me the Benz I really want and I'm inlove with my 2022 GLE.
Selle08
Sep 12, 2022
5
I bought the Mercedes GLC 300. The car looks great and meet my expectation.
Fiona
Sep 10, 2022
5
All members of the sales team were very professional and timely with my car purchase. I purchased the car remotely, living 200 miles from the dealership, while all parties involved were able to answer my questions accurately and in a timely manner. This is not how the three local dealers handled my inquiry even though I made in person visits. Follow up was also at a high level, plus the delivery driver was also very informative and courteous, delivering my new car directly to my home. Excellent work House of Imports team!
Mike A
Sep 9, 2022
5
I always have had a great experience with the House of Imports. I appreciate Andrew for his excellent service,for being nice and accommodating .
Maritess Ceballos
Sep 8, 2022
1
I took my E320 in for a recall inspection and the car also needed we tires. I normally would to a dealer for tires, but the car was already there, and they actually had a decent price for the tires and wheel alignment. Big Problem .... It took House of Import 3 DAYS to get the tires. What a mistake. My Benz isn't going back there
Stephen Grom
Sep 7, 2022
5
They have a very good quality of service, a prestigious brand that provides satisfaction! ! ! 100% recommended !!! Marvelous cars and new advances in technology !! Guarantee quality !!
Francisco Costa
Sep 7, 2022
5
Truly one of the most outstanding auto dealerships I have ever dealt with.
Mark Oliff
Sep 5, 2022
5
Best dealer Kris Really recommend my friend this dealer
Yeon Kim
Sep 2, 2022
3
Charging description is not clear and D/C coupon is not applied.
Joon Park
Sep 1, 2022
5
Really smooth purchase experience. Service is fantastic. Best dear to go for your next car shopping! Recommended!
Twenty Five Seven Transport
Aug 25, 2022
5
Abraham was very helpful, professional and informative. Great experience.
Kevin Yoon
Aug 20, 2022
5
I had a good service experience. Highly recommend.
Pei Nee Liang
Aug 19, 2022
1
Paid for $400 to tuna diagnostic for nothing since they didn?t find anything. There?s obviously a problem because my car always overheats. When I came to pick it up my car was trashed. Car mount thrown on the floor, dash cam unplugged and my sticker mirror on the side mirror is gone.
John Sane
Aug 19, 2022
5
awesome service and welcoming atmosphere.
Francisco Oswualdo Vasquez
Aug 16, 2022
5
Thank you for your attention and responsible action.
ryan baek
Aug 13, 2022
5
Great customer service!!! I will definitely come back to this Service Center!!!
Maria Licudine
Aug 13, 2022
5
It was a great experience to shop with house of imports!
Shangfei
Aug 11, 2022
4
My salesman person David Chang was very friendly and helpful, he was straightforward with everything and made things very easy, he tried to make the sale very quick but paperwork takes time, 1 star less because no room for negotiation at all, but overall it was a positive experience
Saria A
Aug 10, 2022
5
My son and I enjoyed our visit to House of Imports Mercedes Benz in Buena Park, we Felt that our business was appreciated. And we appreciate the excellent customer service we received, and loved seeing all the beautiful Mercedes that were available there. Ready for a New One ! Thank you Ms.LK & Family
Loretta Kimble
Aug 9, 2022
5
Professional, courteous, honest, exceptional service.
Jacqueline Faith Pratt-Wilson
Aug 9, 2022
5
Very easy and smooth transaction, will always purchase my cars here.
Ligang Du
Aug 9, 2022
5
Over all House of imports is a good dealership facility
Uzma Nadeem
Aug 7, 2022
5
No doubt about Mrs Linda james's the best among all account manager I swear to tell the whole world about her, so why don't you invest with her she's trusted and fast I never believed If I trade with $700 I will have profit of $8000 in 5 working days you are indeed the greatest woman ever God bless you ma'am I will tell all my friends and family to trade with you, you put smile on my face 😍😍😍😍 You can reach her via WhatsApp:+18047231820 Email: lindajames0337@gmail.com.
Itx Amanda MtshaLii
Aug 6, 2022
5
I recommend people buy a Mercedez they are great cars and they last a long time, very safe and protected against car accident. The Dealer service is excellent and trustful . The sellers very profesional and trustful. Over all , I personally an respectfully would only buy a Mercedez Benz.
Nora Avina
Aug 5, 2022
5
Professional service and great communication.
Lisa Haina
Aug 4, 2022
5
Great car buying experience! Would recommend to friends and family. Happy with car and service received.
Kang Kim
Aug 4, 2022
5
I really like dealing with Allan. He explained very well the service required for my car. He is amazing.
Richard Pingul
Aug 3, 2022
5
I went to a dealership down the street the day before coming here to look at the same car. While at the dealership I felt like I had to be constantly on my toes to make sure I wasn’t getting taken advantage of. From the minute I walked into house of imports I felt like I was taken care of. I new I was getting the best deal and only recommendations for things I personally would need. I am so glad I went here!
Rebecca
Aug 3, 2022
5
David Kim the manger was fantastic. They took the time to find what I wanted, had it in stock and delivered it to me the next day.
Pacifica Chemical Inc
Aug 3, 2022
5
Fast service, Bill did excellent job to accommodate my request
Kenneth Wu
Aug 2, 2022
5
Always friendly, courtesy, informative,punctual services
Vannasiri Woraratanadharm
Aug 2, 2022
5
Got my car in and out fast. Awesome service. Highly recommend
Michael Johnson
Aug 2, 2022
5
Thank you John Kim for always helping me with any issues my car might have. It’s always nice to be able to count with someone like you to be able to help me when either my vehicle needs services or repairs.
Rodrigo Maldonado
Aug 1, 2022
5
Great service and very prompt.
Meri Rama
Aug 1, 2022
5
Goodluck finding any other dealer that will squeeze you in for a same day no-appointment service and actually finish & return your car when promised. Car dropoff only took 2 mins, loaners offered without needing to ask, in and out. Easy no nonsense. House of Imports rocks!
Andrew Park
Jul 31, 2022
4
I reached out to Steven online and he helped me to find / reserve a CLA250 for me. He was responsive and easy to communicate. His manager Jane was nice and efficient, and assisted me to get the deal. They didn?t waste much of my time, and gave me the prices quickly. The financial process was a bit slower, I wished they could prepare all the legal documents ahead so I could sign and leave sooner. Overall, good experience and I would recommend other customers to get their cars at House of Imports.
Sabrina Qiu
Jul 28, 2022
4
I had to spend 2 hours to clean up the adhesive stick on the windshield and glass roof, this adhesive were transferred from 6 feet long of masking tape which were stuck to hold the new glass roof!!!!!
Joseph Dinh
Jul 28, 2022
5
Fast service, good customer service. I'll come back for later
Jayson Park
Jul 26, 2022
5
Happy to have Kris Sharma as my service advisor. He is very knowledgeable about car maintenance and clearly explained required services and estimated costs. Car is ready at the stated completion time with txt message reminder. He is an awesome and friendly advisor.
Fe Romulo
Jul 25, 2022
4
Great customer services; addressed all my questions/ concerns about my M class. I would recommend this facility to friends and others.
Tommy Tran
Jul 25, 2022
5
The service in all departments is great. If I?m not satisfied a manager is willing to correct the situation immediately.
Natalie Montoya
Jul 24, 2022
5
Ryan Anderson, service manager, and Dominique Torres were great! Both were very professional and personable. I took my car in for a recall. It was in and out in less that two hours.
Ana Costa
Jul 24, 2022
5
Thank you so much Brian! you made the process so simple!
Cynthia Magallanes
Jul 22, 2022
5
Went in for service AD on my c300 Mercedes! Dropped off my vehicle at opening and was ready for pick up within 2-3 hours absolutely great and fast service. Bryan has been my service advisor since my vehicles first service, great guy!
Josue Ochoa
Jul 21, 2022
5
My service advisor did a good job getting me in and out of the dealer. And answering all my questions.
Dilinh Tran
Jul 21, 2022
5
I went to the right place to get my dream car! Everyone there was AMAZING! I usually dread to even go look at cars... House of Imports made all my fears go away! Thank you to everyone especially David for your kindness and knowledge!
Vanessa Gamboa-Rodriguez
Jul 20, 2022
5
Great service at this location Very friendly staff My shopping experience was the best one with a great customer service Tarek Aboushalih offered Me I walk in with no appointment and after an hour I got out work my CLA 250 2022 Love the car perfect for my 18 years old son Thank you and of course I recommend this dealer ship. Fast , profesional and friendly
Mariana Cruz Sandoval
Jul 20, 2022
5
Allison Enciso is truly the best. She provided me with updates and a video of my service request. Ryan Anderson followed up to make sure I was satisfied.
Scott F.
Jul 18, 2022
5
Wonderful experience. I was lucky to get a knowledge service person, Bill Chow, I can’t say enough about his honesty, integrity and detail to his job. He goes the extra mile to let you know what the issues are with your vehicle and the process of the repair. I have had several different service people over the years of owning Mercedes, BMW and Porsches but none of them were as qualified as Bill. He knows his stuff, if you are lucky enough to get him as your service person you will not be disappointed. House of Imports is a first class operation, fair pricing, honest assessment and great mechanics. I live in San Diego and make the 100 mile drive just to have them take care of my vehicle.
Erik Kopp
Jul 15, 2022
5
I went into House of Imports to see my dream car! David C. helped me out. He was awesome! It was a smooth and pleasant transaction! Everyone was simply GREAT! Thank you House of Imports! #GLC300 🎉❤️👑🥂
Vanessa Gamboa-Rodriguez
Jul 14, 2022
5
Great service and Dominique Torres is the BEST she goes way beyond expectations. She always looks out for her clients and always keeps them up to date on what’s happening and what need to be done to get your car back in top shape .
Danny Gomez
Jul 14, 2022
5
2012 vehicle that had a break recall. I had no appointment and MB Buena Park was able to accommodate me and service my car the same day. Great service!
Vikki B
Jul 13, 2022
5
They made buying process really easy for me. Very professional. I would refer them to my friends and family.
Glenn Monsod
Jul 13, 2022
5
Service was quick and professional. Jag,my service advisor, was communicative throughout the whole process and was very transparent
Peter Cheng
Jul 10, 2022
5
KRIS WAS GREAT AND MADE THE VISIT VERY PLEASANT. My car was expertly serviced, and done in a timely manner. It is nice to be well taken care of by everyone at House of Imports.
Gregory Manning
Jul 10, 2022
5
Ali Hamze helped me a lot. He is a great salesman who went out of his way to ensure that every expectation is met. I am grateful I got my car through him.
Joshua Kim
Jul 7, 2022
5
Hello.... everyone can I have your attention, I saw testimonies from several people talking about Mrs. Kayla Williams and I also decided to contact her and see how she operates, It was so fortunate her service is reliable and trustworthy, Her service is the best I've seen so far in Forex trade. I made an investment of $500 with her on Bitcoin trade and got my cash out of $5,500 within 7 days of trading without any stress or delay. WOW, all Thanks to you MRS. Kayla, You are heaven- sent to me. May God continues to bless your good works, I never thought that online trading could be so helpful. Her service is fast and reliable, If you're interested to invest in bitcoin trade kindly contact her via Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544
Oluwatoyin Akinduro
Jul 6, 2022
5
I was looking for Certified Mercedes-Benz and found one I liked with all the options. I contacted them and got a quick response. I scheduled my visit and I was given all the information I required. I changed my decision and went back to the same place to complete the purchase. It was a very stress-free, professional, and welcoming experience. I would recommend the dealership to anyone who is in the market for certified vehicles. Great people and great customer service.
Sanjay Maru
Jul 6, 2022
5
Good customer service, no hassle, no need to have a closers. This is my second purchase from this dealership. Always pleasent. Steven and Capone are a great team.
Connie H.
Jul 4, 2022
5
House of Imports Mercedes has by far the BEST customer service. I have been a Mercedes owner since 2012 and I will never buy another brand. I have been spoiled.
Maricruz Aguirre
Jul 3, 2022
5
Very good and easy buying experience! Buying a used car from auto nation gives you peace of mind regarding the quality of the cars.
Charlie Y.
Jul 3, 2022
5
service rep bill chow is great as always, that's the main reason we come to this shop for new cars
Gexia Chi
Jul 2, 2022
5
Gary was a fantastic salesperson to work with. Very professional, knowledgeable and transparent from the outset of the transaction.
Chau
Jul 2, 2022
5
Allison has been my service advisor for a few years. She is courteous, knowledgeable and excellent at her job, Getting your vehicle is always nerve racking, She always puts me at ease. I know that she is not UPSELLING me. House Of Imports Mercedes Buena Park is the BEST!
MaricruzA
Jul 1, 2022
5
I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+1 (705)806-0465 /Email: claricehaynestrades@gmail.com
Vanecent Katungu
Jun 30, 2022
5
The people were friendly, they got you in and out fairly quickly. Very helpful with assisting you with want you needed, everything looked very nice and clean
Maria Windsor
Jun 30, 2022
5
Vincent thank you for the amazing service. Thank You for listening and taking care of our car. Till the next time
Edgar Munoz
Jun 30, 2022
5
Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!
Maria Izarraraz
Jun 29, 2022
5
The salesman, the sales manager and the finance guy were all straightforward and professional. The buying experience was the best I have had at any dealership.
Andrew Alder-Larue
Jun 26, 2022
5
I bought my very first car from House of Imports back in 2000 and have been going there all these years. Service has always been great all those years. I recently bought the 2022 C300, my 5th car, and I gotta say, by far, the best experience!! I never would have thought I would have have so much fun buying a car and so easy and fast. Buying a new car for myself and my daughter buying my old car in 3 hours?! Wow! All thanks to Josephine Hwang. She’s very straight forward, honest and funny and she really cares about her clients. Never a dull moment with her. Highly recommended 👍🏻. I think I will never go anywhere else but House of Imports in Buena Park. Thank you so much Josephine Hwang and to your crew. You’ll definitely be my go-to person now for all my Mercedes needs. HOI is lucky to have you.
Monette Suayan Lapena
Jun 25, 2022
5
The agent that assist me is great because he was very helpful and gave me a great deal. Awesome experience
Reggienald Gamalinda
Jun 24, 2022
5
I drove by 2 Mercedes dealerships to get service at House of Imports. They do a wonderful job and take care of their customers! My service advisor Vincente was helpful and even though I took it in for a minor service helped me take care of a major engine issue
KFett
Jun 24, 2022
5
So nice there and willing to do anything to help you out. True customer service
Ronald Worthan
Jun 23, 2022
5
Went in for a service and it was well taken care of.
Chong Pak
Jun 23, 2022
5
Chris in the service department was great! He helped me get my car serviced and explained in detail what was wrong with my car.
Mayra Banuelos
Jun 22, 2022
5
Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!
Maria Rojas
Jun 22, 2022
5
Good people and good cars. I will definitely recommend it to all my friends. My next purchase will be at House of Imports as well.
Martin Shatakhyan
Jun 17, 2022
2
Multipoint inspection not well done- timing change repair 6k for parts and labor is ridiculously high- still can?t pass for the Smog??? Very disappointed!
Elizabeth Flores
Jun 16, 2022
5
They have an excellent /expert consultant staff. Best customer service, I’ve been with them 6 years already.
Vu Tran
Jun 14, 2022
4
Charges are excessive. Zero negotiation on too soon for certain services based on mileage..to bad...
Steve
Jun 11, 2022
5
Friendly staff. The dealership is clean. Covid free.
Pete Urbano
Jun 9, 2022
5
Purchased a used car from this dealer: -Representatives reached out quickly, always answered the phone when I called -Had the car cleaned & ready for test drive -Transparent buying process, respected my desire for financing through my credit union and did not push when I declined dealer financing -Very accommodating and relatively quick buying process (took around 3 hours from start to finish)
Taylor Brown
Jun 8, 2022
5
Melissa is amazing!! She provides exceptional service communicating everything step by step.
Carolina Rosas
Jun 2, 2022
5
First time bringing in my wife?s car for complimentary paint retouch. Quality of service was excellent from the time I dropped off the vehicle, to getting a loaner car, and picking up the vehicle. Melissa of Service was easy to communicate and very responsive. Would highly recommend House of Imports - Mercedes Benz.
Joe Mike Bartolata
Jun 1, 2022
5
We love House of Import! We just bought another vehicle from HOI in Buena Park. All the people there from Sales Department to Service Dept are highly commendable due to their knowledge and attitude in dealing with customers. We have been dealing with HOI in BP from the early 2000 and we love Mercedes Benz.
Aurora Castro
May 28, 2022
5
everything is good 👍
Sunghyun Kim
May 27, 2022
5
Purchase was smooth and with no problems. All staff handled with exceptional courtesy and professionalism.
Spc, Llc
May 27, 2022
5
My buying experience from House Of Imports can only be described as a positive one! Was in the market for a new 2022 C300. Due to the current microchip shortage, I went in knowing that supplies were very limited, but I still wanted to take a chance to find my car. I had visited another dealership which had a market adjustment on all of there cars which dissuaded me from purchasing there. Upon arriving I was greeted by Sales Representative Gary. He had asked what I was in the market for, and proceeded to show me what they had available. He was extremely knowledgeable and friendly and he was able to get me a car with my exact specifications! The buying process went extremely smoothly. Finance was also stress free with Billy who walked me through the payment portion/coverage for the car. The entire process was seamless and I could tell everyone was there to ensure I had a positive experience. Also a shoutout to Alex, as I was also looking to sell my old car. He was extremely efficient in giving me an offer, as I was in and out with a check for my old car in about an hour! As a first time car buyer I would recommend House of Imports for years to come. Thanks again!
Patrick Alano
May 25, 2022
5
My advisor was quick to receive me, explained clearly and completely the work to be done, benefits of service, and charges. It was very professional attitude. He was pleasant all the time. Work was done on time.
Akhlesh Kumar
May 25, 2022
5
It was a great experience & Completely Satisfaction for getting my Car Service From House if Imports, for the rite work to be done.
Anson Patrick
May 21, 2022
5
Dealer was kind, professional, and went out of their way to fix my issue. Much appreciated to all involved.
James Kyle
May 21, 2022
5
Brian H. my service rep gave me excellent customer service and would like to work with him agaim
Fe Cardenas
May 21, 2022
5
Service representative was knowledgeable and helpful, i also believe that the technician did a great job on my car. Thanks a lot!
Christopher Perez
May 21, 2022
5
100% recommend!! I am so grateful to have worked with House of Imports for my new GLE purchase! I worked with Ronelle, an amazing sales lady. She was extremely kind and helpful with my out of state sale. She gave me details all along the way. She kept me updated and helped me understand the process. I would highly recommend working with Ronelle for your next Mercedes purchase. ♥️ Thank you Ronelle!!!!
Chloe
May 21, 2022
5
Allison is very professional always updates me on repairs always on time Ryan Anderson is awesome he supports a great team Great job Ryan and Allison for taking care of my sons first visit when he brought in his Mbz Thank you
Mark Edwards
May 18, 2022
5
Is very patient service in here, dealers would prepared all of stuff before you purchase.
Qingtao Deng
May 14, 2022
5
I got the car exactly what I ask for. Thank you! I have to say that this was by far my best car shopping experience. The saleswoman was adept as well as very informative. She even made sure to answer each and every question we had patiently. We will surely be coming to the Autonation in Buena Park for years to come.
Medy Panaligan
May 12, 2022
5
Great customer service from my advisor ( Rodriguez)
Pradip Thapa
May 11, 2022
5
I have no complaints! My service advisor Allison is wonderful, honest and she has great customer service Excellent
Flordeliz Rodriguez
May 11, 2022
5
My GLC needed a small repair that the warranty was able to cover, and an oil change. The service advisor, Allison, was great in explaining my warranty. Every employee acknowledged me as I walked through the showrooms and lounge. Car was fixed and serviced in a reasonable amount of time.
Andrew Sevilla
May 11, 2022
5
Received an excellent service from Kevin. He provided significant information on the product . Very helpful from availability of the cars and features. Provided lots of time to make decision.
Helen Joyce Shirakawa/Lewis Saruwatari
May 8, 2022
5
Great service - staff is very friendly and helpful
Emily Guillen
May 8, 2022
5
You can find a really good deals on pre-owned. Service Department are professionals
Woody Seregon
May 6, 2022
5
This is the 8th car I have purchased from this dealership.
Robert Whyte
May 5, 2022
5
Service Manager, Adam, was most helpful and easy to work with. Finally, a service guy I can ask for each time I come to the shop. As for quality of repairs, that will be accountable after I drive the car a few weeks but, at the moment all is excellent.
Renee Gravley
May 5, 2022
5
Service done in a perfect way . I recommend the dealers for my friend and family
Amira Attia
May 5, 2022
5
The service representative Adam was very Knowledgeable and did the job with Fast service And Fair price
Alex Vardi
May 4, 2022
5
Easy access, great people, reasonable and very accommodating.
Rosemary Vivero
May 3, 2022
5
I live in Laguna Niguel and am very close to 3 other dealerships but I drive all the way to Buena Park just to give my business to a great dealership. My salesman is Jason Hogben and he has sold our family 10 different Mercedes over the years. He is top notch and cares about his clients. Very sincere and never passes judgment and he will treat you fair, just like everyone else at this dealership has. They are a real class act.
William Ivy
May 1, 2022
5
My experience was great . It was my first time getting my S550 service . I?ll definitely return for next service.
Victor Garcia
May 1, 2022
5
Met with a smile and a nice greeting. Had appointment with Adam who remembers me and welcomes me. Gets the info he needs from us and gets the car taken for checkup. Hi is always so polite and well informed. Very professional and helpful.
Christina Weightman
Apr 30, 2022
5
I’ve been a customer for 21 years and Jerome Jackson and Ron are the best salesmen. Top notch service every time
Geraldine Taylor
Apr 28, 2022
4
very pleasant visit to do the recall repair and very professional and friendly.
Ramir Quiambao
Apr 27, 2022
5
Took my car into the House of Imports at Buena Park for service and maintenance. I received prompt and excellent service. Very please and happy with the services.
Annie
Apr 27, 2022
5
We purchased a 2022 GLB from Sam and his team at house of imports. The whole process was super easy. Sam helped us locate the exact GLB we wanted when other stores could not. He gave us a fair price and was easy to work with
Tim Chen
Apr 22, 2022
5
I have been taking my car for service at House of Imports for the last 3 years, service is great.
Myrtle Dunson
Apr 19, 2022
5
I went to take my car for a service, Alison attended me and she was very professional and friendly in serving me, the service was excellent
Daniela Duplan
Apr 19, 2022
5
I am always satisfied with the excellent service I receive at the House of Imports Mercedes Benz. Ron Amani is the best sales person and Adam Taschniyan is the best service advisor in the business.
Ralph L. Mercer
Apr 18, 2022
5
Always a great experience. No hassle. I can just drive in with no appointment
Virginia Langarica
Apr 16, 2022
5
The burchase experience I had with this particular dealership was very smooth, they did everything they can to closely match my requested down payment as well as monthly payments. The sale person was very nice and knowledgeable.
Khalid Khawaldeh
Apr 16, 2022
5
service rep understood and made the appointment easy and fast. I've been coming to this location for years and I live in the Valley. Thank you for always servicing my car.
Justin Hwang
Apr 16, 2022
1
Very helpful and accommodating staff. They took the time to answer all of my questions and I never felt rushed. I highly recommend this dealership.
Charlene Lobarbio
Apr 15, 2022
5
Easy & courteous , friendly and no pressure and provided me with many options of future service and repair
Carlos Oliva
Apr 15, 2022
5
I had a good experience buying my car
Vera Frailey
Apr 14, 2022
5
Mr. Bill Chou at Buena Park House of Imports provided his top professional services as always.
Tsau Don Tsai
Apr 13, 2022
5
Melissa Nguyen was a great service tech, searching out a coupon for me to save $$. Lounge felt like a resort.
Judith Heylek
Apr 12, 2022
5
Bill Chow my advisor is the best service reps I have come across in quite some time. Look him up if you need work done on your Mercedes.
Brian Haarman
Apr 11, 2022
1
I made an appointment to do Schedule A service and assigned me to a service rep. I also check the price for the service which is better than the other dealership. Then I asked about complimentary car wash, I was told “just mention to the rep” When I brought the car in, the assigned rep took a day off, no replacement was assigned. So I have to wait to get one. When I mentioned the car wash, I was told that car wash is under construction. What kind communication among their team members? I was told on the phone there is a 10% , then the rep said “No”. The service includes tire rotation, my mileage is about 3600 miles, so rep said it’s not needed. Shall I bring my car in when it gets 5000 miles? Overall, the team members are lack of communication, the information given were not aligned.
Jenny Liu
Apr 8, 2022
5
Bryan Hoffrichter was my service consultant. He was professional and my car was completed in a timely manner.
Evelyn A Wang
Apr 6, 2022
5
Service is great at House of Imports. They took care of my car.
Mayra Cruz
Apr 2, 2022
5
Great service representatives. Service was done while I waited which is very convenient for me. Clean facility and waiting area.
Tanya Panossian
Mar 30, 2022
5
Always a pleasant experience. It doesn’t matter which advisor helps me, it’s the same pleasant experience. The process is easy and I’m comfortable with the work they do to my GLC300. I have been to other MB dealers and the customer service doesn’t compare with House of Imports.
Patrise
Mar 30, 2022
5
John was really helpful in purchasing and installing my tires. He kept me informed during the process of how long it would take.
TammyT.
Mar 29, 2022
5
Mr. Bryan Hoffrichter, Service Advisor at House of Imports is highly professional, greatly knowledgeable and extremely service oriented with an admirable attitude of caring and communicating with politeness and grace. It was a pleasure to deal with him.
Karim Raza Chairman BTG Textil
Mar 25, 2022
5
Adam is the best service rep. The dealership is under construction. But my wait was short and they have a great Starbucks coffee machine
Jeremy Cutler
Mar 25, 2022
5
I am not the type of person to write a review, but this team really deserves it. Quality from beginning to end.
Andrew Delsol
Mar 25, 2022
5
Wonderful experience. Made it a very easy process.
Paul Chu
Mar 24, 2022
3
Consultant Brian Hoffritchter was friendly and knowledgeable. Disappointed there was no courtesy car was and bottle water though.
Kevin Romero
Mar 24, 2022
5
I recently serviced my Mercedes C300 in their Buena Park location, I was expected to wait 2 hours but the service personal were able to finish the work earlier which I was very happy about..Thank you !
Lidia Perez
Mar 23, 2022
5
There was an airbag recall on my 2011 C-300. I had received, at least three notifications, but was too busy to get in there. Finally, I made the appointment, but once I arrived, I was told my car would not be to my avail for about five (5) hours, which did not sit well with me; I had an appointment in L.A. County, within the next two hours. I was immediately put at ease, in being told that House of Imports would provide me with a rental car. It really made my day, and I didn't have to concern myself with having to hurry back to Orange County, once I entered all that late, afternoon traffic, coming from L.A. I was also able to get a quote on a few cosmetic items, and I left with a laundry list of things that my local mechanic can handle. I'm very appreciative of the professional service rendered at House of Imports, and look forward to purchasing my next MBZ there.
Christella Cornin Clark
Mar 21, 2022
5
very perfect service,like it very much.sales talk nicely and friendly.
Duo Zhang
Mar 21, 2022
5
My service advisor Allison got my car in and out without any issues ????
David Atnip
Mar 20, 2022
5
Went to House of Import for a service appointment, was greeted by a rep as soon as I pulled in, the service advisor walked me through what?s to be done, how long it might take, etc. my car was ready in less than 3 hours, super job!
C. L. Chen
Mar 17, 2022
5
Great service, easy to get in and out, dealership close to office
John Dangelo
Mar 16, 2022
5
Expert MB maintenance and if your signed up to House of Imports, they always email you service specials that are comparable or better than prices at independent or foreign repair shops.
Edgardo Caldera
Mar 15, 2022
5
Great service. Was able to get the vehicle that I wanted, and they kept up great communication through the entire process. Justin was awesome. Definitely recommended.
Adam D
Mar 15, 2022
5
My car was serviced by Alan at House of Imports. A very professional and prompt guy. His attention to detail is unparalleled. He will keep you updated every step of the way
Sudarshan Kurwadkar
Mar 13, 2022
5
I was very impressed with my service advisor, Melissa. She was extremely friendly and attentive, and I really appreciate how responsive she was to my need to get in and out quickly.
Sandra Madrid
Mar 12, 2022
5
From start to finish, I felt like I was treated like I was doing luxury/designer shopping when all I was there for was to get my car serviced. Thank you!
Mariam Fazil
Mar 12, 2022
5
I arrived early as I had an early appointment but my service rep did not arrive and I was taken care of by another rep. She was great and gave me an honest opinion of what my car needed. She kept in touch with me during my service.
Walter Fisher
Mar 11, 2022
5
I have always owned a Mercedes and always through the House. Everyone is so nice and welcoming but mort important they take good care of you, through the whole process there very communicative and make sure your obtaining the best terms. I highly recommend them.
Yesica Gonzalez
Mar 9, 2022
5
I dropped my car off. And my service advisor, call me when it was ready. .....
Linda Reedevance
Mar 9, 2022
5
Good service experience
GSamson
Mar 8, 2022
5
My last 2 experiences at House of Imports were stellar. Bryan, my service advisor took care of everything in record time giving me back part of my day. Grateful to him as everyone else I came into contact with.
Libby Zarrahy
Mar 7, 2022
5
Great full experience,awesome job.No complain
Betty To
Feb 26, 2022
5
Service personnel are very helpful and honest.
Melba Gan
Feb 15, 2022
5
Everyone at House of Imports welcomes you. They are attentive to all your needs and questions but my sales person Justin who sold me my GLC 300 is even more awesome!! Overall a 5 star experience!
Ivan A. Monroy
Feb 1, 2022
5
Great atmosphere sales team was great didn’t pressure you any to buying and helped us pick the perfect vehicle
Tazz Harrison
Jan 2, 2022
5
Service always exceeds expectations at HOI.
Eberardo Mariscal
Aug 24, 2021
5
He called and kept me up to date on his ETA and got my car started
Jack Schwartz
Aug 23, 2021
5
Bill Chow is the service advisor par excellence! He is attentive to my concerns, making sure that every detail on my MZB is thoroughly examined to insure safe passage for my family and myself.
Marple64
Aug 8, 2021
1
Had appointment at 11am. Made to wait just shy of 6 hours for oil change and to check tire air pressure. No vending machine, no place to charge my phone. Very frustrating. Very last person there. Finally got my car and drove away and car warning lights were on. Had to take the next day to another place to get warning lights reset and proper air pressure in tires. I will never come back here again.
Dana Taylor
Aug 6, 2021
5
Timely is matter to me . Thank House of import.
John Quang Nguyen
Aug 2, 2021
5
Great service through Jonathan on my recent visit to the House of Imports. Timely repairs were greatly appreciated
Gary M. Kehrier
Jul 31, 2021
5
GREAT Experience!! Had such a bad experience buying my last MB at a different dealership, THIS experience was amazing! Salesman Ed was professional, approachable, on his game! Thank you! Stephanie D.Jelinek
Den Stef Jelinek
Jul 31, 2021
5
The dealer always welcomed me with a friendly smile, and I was happy until I left the Benz store. When I visited for the first time six years ago, he taught me so kindly and always responded brightly, so I like this place and I will recommend it to people I know.
Suzy Kim
Jul 25, 2021
5
Jag Reyatt in service takes care of us and our fleet. Make sure you see him.
Samy Rahman
Jul 23, 2021
5
the outstanding service and the nice attitude of mr. Jag
Ray Saeid
Jul 19, 2021
5
Mr. Allan Halina at the service department was very helpful and knowledgable.He explained very clear what I needed to know. Very accomodating.I highly recommend House of Imports for regular car service with a personnel around like him.
Vicente Olegario Jr
Jul 18, 2021
4
Overall it was a breeze interacting with House.of Imports initially through the internet and then through email. One issue still pending is getting my Owner's Manual. It was missing and I was told that it would be ordered right away and delivered to me via FedEx. It's been 2 weeks and I haven't received my Owner's Manual due to having to order it from Germany and it takes longer???..I am not happy about that.
Perla
Jul 16, 2021
5
Found the exact car I wanted through MBUSA.com. It was at House if Imports. I began communicating with Kevan, set up appointment to see the car and already got an offer on my trade. Unfortunately Kevan had another customer. So Ashley stepped in to facilitate the transaction. We took a drive and I was immediately in love with the car. Few bits of paperwork then the wait started! Only criticism I have is the amount of waiting. Otherwise the whole experience was very easy! Definitely recommend going to them.
Lara A Herndon
Jul 15, 2021
5
Easy appointment scheduling. Service advisors are very knowledgeable about MBZ fleet and recommended service items.
Marc Stowers
Jul 9, 2021
5
Allison and Ryan make sure that our three MB cars receive efficient and quality care. We have been customers of House of Imports for over 30 years.
Bill Stirton
Jul 3, 2021
5
Always a pleasure to visit the service center when dealing with John Kim. I know I'll be in good hands.
HappyCstmr
Jul 3, 2021
5
Allan the service technician was very friendly and professional, I'm very happy with the the service provide!
GDelaRosa
Jul 2, 2021
5
Excellent service thanks to my service advisor Jag and Linlin very professional very helpful . always do amazing job . every time I do my car service they take care of my vehicle with the best service and advice. I’m very happy with my choice.
Maggie Li
Jun 27, 2021
5
Good and quicky service. I like this brand and house imports. I have been with them for 5 years. John Kim is very professional Technican, He care about my car and explain very detail and carefully for me. Helpful and solve my problem quickly.
Victoria Pinky
Jun 25, 2021
1
I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later
Shayne Car
Jun 23, 2021
5
Service Department: John Kim was very professional and attentive. Had a flat tire and John Kim was quick to get me in and out within an hour or so. The facilities were clean and the lead greeter was very attentive and friendly as well. Forgot his name but he’s been there for 20 plus years. I particularly liked the fact that they did a video recording of my vehicle prior to it going into service. And being that I’m very careful with my Mercedes, it gave me great comfort to know that they were willing to take responsibility, should a scratch or dent show up after the repair was completed. Overall, I was very pleased with service experience at House of Imports Mercedes Benz in Buena Park, Ca. Keep up the good work guys!!! Emil R. —-
Junior Roca
Jun 16, 2021
5
This place has great customer service and they don’t try to sell you all the extra things to hike up the price. They also delivered my car and hooked me up with a place to get an extra key made. Very very helpful and up front and honest .
Kim Blake -Lish
Jun 14, 2021
5
Andrew (service advisor) & Ryan (service manager) coordinated to make this last visit a very positive experience. Everything (including estimated repair times) was done as promised - all pre-service arrangements and commitments were exceptionally met.
Reggie P
Jun 11, 2021
5
I can honestly say, the attention given was outstanding. Lin Lin was very informative and knowledgeable and was very impressed with her tool bag, she was ready to install both license plates before leaving. First time buying a Mercedes Benz and I have No regrets. I’m very happy with my choice.
Raquel Raquel
Jun 10, 2021
5
Stan D. Did an excellent job in providing us insights into the Mercedes certified used vehicle we selected. We had searched for this specific used vehicle for over 6 months. We appreciate his assistance in securing this most current vehicle. The dealership also offered a fair price for our Mercedes trade in. Thanks Stan and House of Imports / Auto Nation!
Starrchild
Jun 9, 2021
5
Overall good experience. However I picked up a dirty car after recent service visit.
Tom Thuerbach
Jun 7, 2021
2
I was up front and honest when I arrived about how much I was going to put down and brought my auto navigator offer from capital one. I was hopeful this car buying experience would be quick and easy and it was anything but that and was def not haggle free!! Not only was a lied to about time frame on when down payment was due I was pressured in to buying an extended warranty and they switched my lenders and had me sign paper work for a new lender on a holiday so I wasn’t able to call them myself and was told capitol decided not to finance me which was a down eight lie so I ended up signing for an 8 percent higher interest rate and my payments went from 436 a month to 615 some how now it’s a nightmare trying to get them to resign my financing with capitol one with out the extended warranty. As they are saying it’s final!
Brendanjmill
Jun 2, 2021
5
Good service and good people
Marilu Van Essen
May 31, 2021
5
Great service as always. Thank you Jeff and Craig!
Vernon Strickland
May 25, 2021
5
Jerome Jackson & Ron made my new 2021 G63 AMG G Wagon purchasing experience process a phenomenal experience, by demonstrating Stellar Customer Service. Jerome and Ron are true assets to The House of Imports Mercedes of Buena Park.
FitandFab
May 23, 2021
5
Thank you Adam for always taking such good care of my car needs. You always go out of your way to guide me as to the right things I need to take care of my car. I trust your judgement and expertise. I always have a good experience with you. Thank you again for your professionalism and caring nature.
Gail Kazangey
May 21, 2021
5
Easy to work with, Bryan did a great job. Free loaner while repair was being done.
John B.
May 21, 2021
5
I was truly not planning on getting a car when I showed up to test drive, but Jake was so awesome to work with. He was very accommodating, not pushy, and made the whole experience seamless and easy!
Devynpet
May 20, 2021
5
I moved to Riverside and prefer the service at the House of imports. The best service mgr. that I have known for over20yrs. He use to be my service writer after I bought my first Mercedes. All of the service writers have been the best. It starts from the top!!!
Irene Ruiz Flores
May 17, 2021
5
Everything was excellent! The staff was very professional
Geoff Hughes Jr.
May 15, 2021
5
I came in for my annual service check up. Kris was great! He was very prompt, informative, and helpful. Thank you!
Cathreen
May 14, 2021
5
Gave me a deal and treated me very fairly!
Jaadugar
May 13, 2021
5
My experience at Mercedes House of Imports was smooth and great! George in sales new the inventory and helped us find the perfect vehicle even after his shift ended. He stayed to make sure we got the right car for us. Kevin Sanchez in finace made the expeierence streamline. We got the vehicle we wanted and a payment that was good for us. Thanks!
Geoff Mcknight
May 4, 2021
5
Highly recommended! Good service, and especially thank Sam and Josephine for the professional assistance! Greatest team 😆😆👍👍👍
Janice Kuan
Apr 27, 2021
5
I've been coming to this dealership for many years and they had always provided me with excellent service. Sam Hwang and his teammate Justin were great.
icymadonna
Apr 27, 2021
1
A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.
Tondelayo Elboushi
Apr 27, 2021
5
Professional, friendly, and helpful staff. Sales and Service are great to work with.
Patricia Ashford
Apr 25, 2021
5
Best service and best price good sales Josephine very nice and honest .
Jen Mu
Apr 25, 2021
5
Great customer service !
Sun Sun
Apr 23, 2021
5
They take care of their customers and vehicle with the best service and advice. Mr. Adam , Service Rep. was friendly and took care of my car service. He got me a rental and advice me on what my car needed. Also it was done on time.
Sergio Lopez
Apr 23, 2021
5
Jeff Chung from service department never disappoint. I can always count on him to get any problems fixed when I bring in my vehicle. Always a satisfied customer!👍🏼👍🏼
Tina Thuy Ho
Apr 22, 2021
5
Always a great experience. My service Rep. Jag Reyatte,goes above and beyond to ensure all my needs are met and in a timely manner. I bought my GL450 there and I have been serving my vehicle there for the last 10 years.
Irene M.
Apr 19, 2021
5
Service tech is very helpful
Hernando Centino
Apr 17, 2021
5
Excellent coordinated service by everyone I encountered on my visits on 4/4 and 4/5. Ronelle was my sales advisor and she was very informative, very thorough, and extremely personable. Really loved her laugh!
Daniel Chan
Apr 13, 2021
1
Told me my AC would be covered to fix then they said it wouldn’t be covered even though I have warranty bad customer service
Not happy
Apr 12, 2021
5
Excellent service thanks to my service advisor Andrew tiotuico very professional very helpful always do amazing job every time I do my car service
Ryan Guillem
Apr 7, 2021
5
My husband and I have been searching for another vehicle for months and wanted to buy it out right. House of Imports was the only dealership that was willing to work with us. Surprisingly no dealership really wants to deal with customers that pay cash. Even though we bought a Toyota Highlander from House of Imports they still treated us as if we bought a Mercedes. Our salesman Dietrich Gumbrecht gave us excellent service he even took the time to drop off the vehicle to us at our home. The next time we purchase a vehicle House of Imports will be our first choice.
Yolanda
Apr 4, 2021
5
The car buying and sales experience was great, but finance takes way too long to print papers and get signatures. Merecedes/AutoNation needs to automate the process like Tesla and Lexus.
EJSBuyer
Apr 1, 2021
5
Excellent service as always .... been with house of import since 2012 and every time I do my service they always treat me as a VIP . My service advisor Allan Halina did a great job on the replacement of windshield on my 5 month old GLE 350 .
Allan Z. Gestuvo
Mar 31, 2021
5
Very pleased, to both the service advisor and the service technician who performed the service B.
Maria’s E550
Mar 31, 2021
5
Excellent service and thanks to Abraham for helping us out.
Jean Turtur Lau
Mar 23, 2021
5
Very good service On time service
Adel Salib
Mar 18, 2021
5
Honest and Excellent reliable customer service.
Jennifer Yi
Mar 17, 2021
5
Not only was the associated service writer pleasant, knowledgeable, and on top of the progress of the tasks to be accomplished, but also kept me advised of any and all additional service actions that were discovered during the service. This allowed me to make relative decisions as to have them addressed immediately or accomplish the additional work at my next visit. Your team is a class act that make consumers such as I recommend your facility to friends and family.
Kenclack
Mar 16, 2021
1
Their services department have lots room to improve, I did make appointment two days before bringing my car for fix scratch they did a previous service, they told me they will loan a car for me because they need one or two days to do that work, I was arrive 10 minutes before 9:00am until 11:20am still waiting loan car, unfortunately I have my own plan so I have to leave , soooo sad waste my whole morning time.
Nancy Kwong
Mar 15, 2021
5
Lots of help and information. No pressure or pushing. We were pleased and made a purchase.
INCOGNITO
Mar 15, 2021
5
THEIR EXCELLENT AND PROFECIONAL SERVICE . WAS TREATED VERY PROFECIONALY FROM BEGUINNING TO END.
Jack Azpeitia
Mar 13, 2021
5
Great service. Jeff is the best.
Joanne Essex
Mar 5, 2021
5
Thanks Bill Chow help my SUV GLE350, service or repair in efficient and kind.
Carol Ho
Mar 5, 2021
5
I appreciate House of Imports professional service 💖
Anita Reyna-Jones
Mar 5, 2021
5
Adam was very professional, helpful and friendly
Lijuan Yu
Mar 3, 2021
5
Great sales staff, no pressure and overall a great experience, KJ is great, thank you
Shopper
Mar 1, 2021
5
Alan always takes care of my cars needs, answers my questions and is very personable. Love him as my service rep.
Sally Soriano
Feb 26, 2021
5
Friendly, knowledgeable, & efficient
Vincent L. Lanuza
Feb 14, 2021
5
If you’re looking for a new Mercedes I would go to House of imports and ask for George he did a great job on hooking my wife and I up with a GLB and a GLC 2021.
Steve Evans
Feb 11, 2021
5
Brian was super friendly and made everything super easy to do
Mychal P
Feb 11, 2021
5
It is always a pleasure to work with Alex Kraenkel. This is third time we return to purchase a vehicle due to the amazing services we obtain.
new car
Feb 9, 2021
5
as always all my questions were answered and suggestions that would be helpful. Having my car serviced. Appreciate the courtesy extended to me
happpytime
Feb 9, 2021
5
Bill Chow and his team exceed my expectations every time I visit House of Imports.
Cwalters1180
Feb 2, 2021
5
Service department is awesome! Greeted with a smile and my car is always taken care of in a fast and efficient manner. Big thanks to Ryan Anderson and his team! Dietrich in sales is wonderful! He is not your average pushy salesman. He is professional, accommodating and makes the buying experience enjoyable. I highly recommend him if you are in the market for a MB.
Denise Frize
Feb 1, 2021
5
Fast service Detailed info and recommendations Friendly and good people Loaner always available if needef
Marissa Aban-Salvani
Jan 27, 2021
5
Nice and kind! Thank you Ashley, Iman!
Jennifer Han
Jan 23, 2021
5
it was very clear from the onset that the service advisor (Mr Tiotuico, sp?) was there to do all he could to service my car. He was very respectful, courteous, and kept me well informed about my car. I highly recommend House of Imports, Buena Park.
Albert Tovar
Jan 3, 2021
1
Purchasing my vehicle at the house of imports was the worst car buying experience I ever had the sales person Steve Rodriguez had no customer service what so ever. They didn’t wash the car they didn’t provide a manual for the car they didn’t provide a second key for the car they gave me a vehicle a that had worn out valves in the tires so when I woke up the following morning two of my tires were on flat and I was driving back to Oakland I drove 600 miles after having a hip replacement surgery and I barely got a bottle of water the sales person was horrible the finance person was a thief and a trickster. I felt like i gad been accosted and that they were trying to financially rape me. they lied to me about the rate they lied and tried to trick me about everything however my bank had sent me everything they they pulled two credit reports while I was sitting there after my deal had already been finalized by my bank I would never ever ever ever purchase a car at Buena Park Mercedes benz House of imports!!!!!!
Holly St James
Dec 30, 2020
3
Great service and attention to detail and customer needs. I would have given you five stars but the car wash was horrible. Had to go straight to a car wash it was left so bad. No complaints about the service department because they care about their clients. Do not have your car washed after though it’s free. Need to have it waxed and polished
JoséGallegos
Dec 26, 2020
5
Very friendly and helpful environment. I am very happy with my purchase.
Sonia Paniagua-Morales
Dec 23, 2020
5
I have been a customer for over 20 years and their maintenance team is professional and willing to answer questions. Shout out to Bill Chow for always doing a great job and communicates clearly and meets the needs of the customer! Thank You!
Max A. Ordonez
Dec 23, 2020
5
House Of Imports is awesome. The service and attention you get is perfect, they are knowledgeable and know their product perfectly and treat you like royalty.
Larry P
Dec 23, 2020
5
They were very professional and help me with all my needs.
Maritza Lopez
Dec 22, 2020
5
The fleet manager, James Ononui was great and made my experience pleasant. I ‘built’ my GLB250 and placed my order and he kept me informed with its progress. When my car arrived he let me know and the transaction was quick and smooth. Thanks to James, this was without stress. I look forward to working with him in the future.
Nosa Oyemade
Dec 22, 2020
5
Ronelle was very helpful.
Pistonbones
Dec 11, 2020
5
5 star I recommend good service fix my GLA service writer assist my concern well done
Lyned Cabel
Dec 10, 2020
5
Great dealership in Orange 🍊 county
Hoang Anh Tuan
Dec 10, 2020
5
House of Imports is the best ! Thank you for taking such good care of me and my GLK is smiling
Shirley
Dec 9, 2020
5
My car was delivered in style and I was treated like a king. Thank you House if Imports
Stan W.
Dec 5, 2020
5
All I can say is John (Sales) and Billy (finance) are like LeBron and AD‼️They hooked me up with a super deal on my new baby😃 An E450 AMG night package🤯 . The hospitality, and service unheralded. Really appreciate you guys making this process easy and fun. Definitely be back again, after all this is my 2nd Benz both from HOI. Tell em Flash sent you. Thanks again you have my vote😁👍🏼
Darnell Thompson
Nov 30, 2020
5
Great customer service. Services done in a timely manner
Veronica Sandoval
Nov 27, 2020
5
Service Advisor Allan Halina made the experience pleasant and trouble-free. He communicated very well and timely, this is why I choose House of Imports over multiple MB service in the area.
Abby Caliva Bajet
Nov 27, 2020
1
The service department is a JV operation compared to fletcher jones and Penske etc. The service advisors are terrible with communication. They made it impossible to get a loaner I was out of a car for three days. I like the Benz but I’m not getting it serviced at house of imports .
Rolo Tomassi
Nov 23, 2020
5
Service: 10 out of 10 with Jeff Chung! Overall Dealership: 7 out of 10 My vehicle is the third Benz from the House of Imports BP in our household. I had some issues and miscommunication during the purchasing process. Returned for service and hands down, received nothing but supreme customer service and respect from Jeff Chung and his colleagues. Which has restored my faith in this dealership.
Heather Vuong
Nov 20, 2020
5
Simson Chen been very helpful , friendly! Thanks again!
Kathy Gorden
Nov 14, 2020
5
Great service, the service advisor Bill Chow always helpful 👍👍
Analyn Caguioa Samson
Nov 12, 2020
5
Kris Sharma quickly diagnosed the problem and the technician generated an effective repair.
kg941car#@
Nov 4, 2020
5
Accommodating personnels. Courtesy is practiced. Honesty is observed. Wholesome attitude towards their clients. Thanks
Jessie Curva
Oct 29, 2020
5
Great service from the sales team and the finance team helping me for the financing process of my purchase, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID I needed to buy my car completely online without the opportunity to see my SUV in person, as this car was only available in California and Im based in Miami. The process was smooth and always in open communication with my sales representative. The overall financing process was smooth and professional as well. However, since the SUV I bought has a wrap and unfortunately it had a minor damage, it was a lengthy time to get it fixed and then a lengthy time to finally get the car transported from California to Florida. When my SUV finally arrived in Miami I realized that it had a dent on the back of my SUV's roof, so I now need to deal with the fixing of this damage at the MB dealer in Miami that is part of the AutoNation family. Also, when my SUV arrived Miami my Florida registration and license plates were not ready or completed by the third party company the dealer used, so this process took me almost a week and half after I finally received the car. Again, the overall communication and service was great, but the overall time for completion of the purchase process (it took me almost 4 weeks to get my car after the date I made the down payment) was not what I expected, specially when you are buying an almost $150k SUV. Anyway, I'm happy with my SUV and I hope the roof damage is an easy fix, which fortunately was promised to be paid by the dealer.
Guillermo Horta
Oct 28, 2020