13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from House of Imports

My lease is up and decided to purchase my vehicle. I had everything I needed to finance through my credit union. All I needed was a payoff letter. I made a huge mistake by calling the dealership. Jake Sanchez seemed very nice and helpful but in the end his intentions were not good. He claimed I needed to do a final inspection. I believed him and made the appointment to come in. He then asked me to go inside and fill out some forms. The forms looked like a loan application. When I contested he claimed my credit wouldn’t be ran and it was simply protocol in case my lender failed. That was a lie and my credit was ran. After, Keith Zmich the finance manager had me in his office for hours. He wanted to sell me extra stuff I didn’t want. All I wanted was the payoff letter or option contract to take to my bank. The experience was overwhelming. Keith claimed I had to sign the documents to send the contract to my lender. He seemed upset and rude at the end. He didn’t even ask for my lenders email or tell me how he was sending him the information. The next day I called the 800 number for Mercedes Benz finance and they confirmed my biggest fear. I was lied too. A retail installment agreement isn’t necessary to purchase my car. The dealership isn’t able to give me the payoff paperwork! I was stunned. I thought this dealership was honest since I had such a wonderful experience the first time. If they had any ethics they would have referred to the 800 number instead of having me go through all of this. They also ended up giving me an interest rate 4 points higher than my bank. I was taken advantage of and they got another sale for the month. Update 2/9/2023: I read the owners response and would like to provide an update. I called the number you provided TUESDAY from 9am-9pm asking for clarification on how to pay off this new agreement. I was sent to voicemail over and over and over. I emailed all of the finance department staff and no one responded to me. I emailed the GM and nothing. On Wednesday I called over and over with out any response. I called Mercedes-Benz Financial and asked them to call for me, they placed me on hold but couldn’t get ahold of anyone. My sister also called with out any luck. Finally, my lender got ahold of a lady in sales who looked into the contract and informed him I had FIVE days to come in with the check (2/10/23). My original lease isn’t over until the 18th. Jake claimed he was extending the contract to give me lender time to process the paperwork. While I was in Keith’s office I asked him how long he had extended my option for because I couldn’t see it on the contract he answered “don’t worry about it that doesn’t matter.” Turns out he shortened it by 8 days. I was never rude to them. I did what they asked to get my payoff. When we were leaving Keith said, “Get ready to pay more” and dismissed us. You all sell hundreds of cars each month. I don’t understand why they were so emotional over $11,000 in warranties I didn’t want and never asked for.

Olga Moreno Feb 9, 2023

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later

Shayne Car Jun 23, 2021

A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.