Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.

I am capable of most repairs of my car. The air hoses for the rear are under the battery and the acid from the battery damaged the hoses. The problem is, I have had to search elsewhere for air strut parts. Got over charged for parts of a struct kit (I was sold separately from the kit, why?)without ever getting clear information for the parts but lots of feeling, I should let them work of my car (or to buy another car). I wanted to paint damage from air struct failure and they gave me touch up paint and told me to go to a body shop to find a bigger quantity. $32 for not one can but a drip for touch up. Deductible is $250... but the job took 30 minutes after I found the iridium silver paint. I love my car but getting simple things for her is impossible when only the technician can get the information for parts(2010 s550). Finally done.

Hi name is Quy, and I very happy to have House of Import Mercedez Buena Park for service my car, Chris is the advisor to help me from A-Z, very excellent and I always like this car dealership! Thanks Again, Quy Quach

arrived on time for my appointment. had to wait for service technician for 40 mintues. Had battery issue was not taken care of it had to come back .

Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.

I genuinely look forward to getting my Mazda serviced here. I bought it about 2 years ago and maintenance is covered under my contract so it’s really convenient. My only suggestion would be that the parts are ordered and ready at the time of my appointment. I’ve shown up a few times and had to reschedule because they didn’t have the parts although my appointment had been booked for more than a few days or a week. Not a big deal but it would ideal to not have to reschedule so often.

I had a A service done, and a couple recalls completed. I came in by 9 am for a non appointment recalls. My advisor said I could also get my A service done. Everything was completed in a timely manner. My vehicle was even washed and detailed a bit.

Was very satisfied with the service:) Very quick and very kind in service.

Clean dealership with friendly individuals

Bad service really only one sales man.

It was an excellent experience. Salesperson was sincere and a good listener. She was also a good mediator between buyer and her supervisor who make the final decision.

Purchased by Mercedes GLB 250 4MATIC from here. Sales specialist Tarek was awesome and helpful during the purchase process. Very nice staff and easy process for vehicle purchase. Those who wants to buy Mercedes benz, I highly recommend to check this place.

A great experience that reminds Mercedes owners of why you purchased this brand. Comprehensive, fair pricing and your car delivered to you washed & ready to go!

We recently purchased a 2021 Mercedes GLE 53 AMG and let me tell you how AMAZING of a car buying experience it was. Robert was our sales agent and he is a blessing. Was always transparent and accommodating. He shows us ever car we had interest in and landed on our new GLE AMG and also gave us a great trade in price for our old Benz. Please come here and buy a car from Robert he’s the man.

I bought my car (KIA) here in 2020 and the House has done nothing but take care of me. Paul and Bryan’s team of technicians go beyond. I was just there this past Friday for an oil change and service. It was a huge surprise to be packing my kid in the car and notice that I didn’t have to vacuum and clean my car. It was almost show room ready. Thank you house of Imports!!

I have been here to get service completed for my GLC 300 a couple times now but, I finally feel compelled to give a review thanks to Bill Chow. He is a man of integrity and knowledge and I wouldn't want to work with anyone else moving forward. I will be returning for a new battery soon. Thanks Bill for excellent service! Take care of this man House of Imports.

excellent customer service,friendly employees,promised the vehicle repair on time,i recommend this auto repair facility the House of Import in Buena Park.

Took my car in for the Service B maintenance. Besides the usual preventative maintenance performed, I was informed that they also addressed some recall issues for the vehicle. My advisor, Bill Chow, was responsive and took time to address my concerns.

Great service provided by Adam my service advisor, it’s always a pleasure coming in and being helped by him. I left a happy customer and will definitely be back for more services and to purchase another vehicle through house of imports.

House of Imports has been a great experience. The best dealership I?ve ever been to they really take care of their customers.. I have bought two Mercedes from them and I wouldn?t go anywhere else.

Good

House of Imports has great service! They’re always prompt and professional. Allison is amazing and always goes above and beyond to help- highly recommend!

Excellent service!

Just bought a used 2018 Tesla Model X from Abraham Kim at House of Imports and had an amazing experience. It took me a couple of days to finally decide to get the car because I wanted to do more research before I purchased it. Throughout the whole process he was there to help me and answer any questions I had. I did not get the sense of pressure from him to purchase the vehicle. He did not pressure me to purchase a Mercedes Benz and was happy to help me get into the Tesla. I had an amazing experience and will always go back to him if I need to make another car purchase. Abraham was an amazing help!! Thank you!!!

Zero starts ! Very bad experience with finance department person named Capone Sychareun When I bought my car I came with pre approval letter from my bank with detailed instructions for dealership I had to guide him how to do it over 3 phone calls until issue was resolved, then he never send me my 2023 car stickers that was already paid by the previous car owner and he made me chase after him and call over and over again almost 4 months for it and never followed back and still never received the 2023 car stickers very unprofessional finance person please guys make sure not to work with him and choose a different finance person that will run your things smoothly that’s my best advice!

We bought our C class from there and they were helpful, explanatory and time saving. Went in and out the whole deal took no more than an hour! Managers and finance people were easy to work with. Our salesman Stephen helped us with the car throughly and professionally.

Great service!

Friendly and knowledgeable people! Repairs done right the first time . If you need your vehicle serviced ask for Dominique!!

Traded in and bought E350 at this dealership (House of imports) both at originally quoted prices, it was a simple process. We are quite happy with the car and their service. Mr. John Perez helped me much for days. Nice dealership!!

Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me

Jae was very helpful and everyone there was very polite.

House of imports always does an amazing job with my Mercedes. Ask for service adviser Jag. Extremely knowledgeable and provides exceptional service every time!

Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me

I wish I could leave a zero star because this was the worst experience I’ve ever had at a dealership or any service department, very disappointing at how they do business especially since the cars their servicing are higher end you would expect the service to match.

Mr. Sam Hwang's sales team prepared both the vehicle and documentation seamlessly before my arrival as always. I have been purchasing all my MBZ from this team in the last 26 years and thier service s never let me down.

Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them

My window wiper was replaced during the maintenance check up when nothing was wrong with the wiper. Then it made the really annoying squeeking noise. I went back and they replaced it. It still makes the squeezing noise. It’s been raining a lot lately and it was so stressful every time I drove.

Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them

Not happy sold me a truck with lots of problems and all they say is we fixed it. 2 batteries died e brake don't work specker are blowen and unhook wires left exposed fuel fitter is bad and that what I found so far. Not happy at all don't buy used from this dealership

I had a great experience with this dealer. The salesman Ali was great. I inquired about the vehicle online and he reached out right away. He made the process simple and easy. By far the best car buying experience I've had. Extremely happy with the vehicle and the customer service experience.

I was extremely pleased with how efficient the service department acted. The appointment was scheduled quickly. The time spent from checking in with the service advisor and getting the loaner car was quick and easy. This dealer is the most efficient dealer that I have worked with.

Excellent service. Melissa was very helpful throughout the whole service process.

Andrew was really helpful with my maintenance on my car

Salespeople were very accomodating and not pushy, unlike other MB dealers. We completed our purchase in record time. Very pleased with the vehicle.

This has been the best experience in purchasing a vehicle I have ever had this will be my permanent car buying location

Could not have asked for a better experience with Justin. From the second we walked into the building he was nothing but professional and courteous, will absolutely recommend friends and family to come to House of Imports in the future!

We always take our GLC300 in to House of Imports for service. The service advisor, Allison, is great to deal with and very open and honest.

Easy, good communication from my service advisor and the team was quick.

The service department is great. From the service advisors to the Mercedes Technician’s provide quick service. New spacious customer waiting longe, with complimentary Starbucks Coffee machines and refrigerated bottle water.

Got a blowout on freeway. Was able to make appointment for the next day via text to replace tire (lugnut was stuck and would not come off). Was simple and easy. All good!

i went because there was a recall...Also it had a message of convenience package is unavailable at this time i replaced the battery myself i ask the advisor if i guys could reset it using your obd2 just the message sin nce i was going for a recall anyways...She daid i had to pay like $280 wish they could erase the message and helped me without the fee because i went their to fix the recall and i know it wasn't done because my vin didnt fall on the troubled years and vin# so i technically went there to have them insoect it and get a carwash... wish they could have extended a little but...but i guess it is what it is...

Dominique, is an amazing service advisor. 👏 always takes car of me and my car. O and her personality is great!!!

The customer service here is top notch! Everyone is professional, warm and friendly. They truly want to make sure the customer is well taken care of and satisfied with their vehicle purchase and the service received. At many places, you complete your transaction and that’s the end of it; it’s different at the House of Imports. It’s important to them that you continue to be happy with your purchase. They follow up with you post purchase and make themselves available for any questions or concerns you might have. Ron Amani, in the sales department is one of the main reasons I have continued to do business with House of Imports for many years now despite having a Mercedes dealership much closer to my home. Ron is EXCEPTIONAL!

They were super professional from the first step through the final step. They respect the customer. I am really satisfied. I would recommend this dealer to my family and friends. Mr. Nick Salama was the best ever. Thank you so much.

Jag Reyatt is my Service Consultant and has been for a long while now. I purchased my new C230 in 2006 and it’s been my only vehicle since 2006 - the service has been good to me and I’ve been blessed to have Jag Reyatt as my Service Advisor. Thank You for caring!

Thank you for working on my car until the problem was solved. The commitment to each and every customer is noted and appreciated.

Amazing dealership! Sales & Finance were courteous and went the extra mile to help us find & acquire the ideal vehicle. Thank you, Robert & Billy

Great service, fast and reliable.

Amazing service! There’s a lot of problem solvers on staff, my service was very quick/easy, they are really efficient at the House of Imports.

I needed some work done on my car my service advisor Allan Halina was great. He gave me a good price and my car was returned in a timely manner.Would highly recommend him very professional.

Excellent and convenient location. My experience over here is always good. Got already 2 cars from this dealership. Even servicing side is very helpful. Great place to deal.

I can't say enough of the excellent communication and expedient service from Ho Dao. Ho walked us thru each process to assist with my Mom's Mercedes GLK, was very knowledgeable and most importantly polite and helpful. Will definitely recommend and service again with House because of him.

I am very pleased that I have a great service B on my car. Everything was checked and it was timely returned. I recommend HOI very highly. Allisson it's a great service rep. I always get updates in my car while in service. Great personnel.

Excellent service by sales rep. No haggling over price, in fact sold our dream car a little bit lower than advertised. I did a lot of shopping around and house of imports was and is the best

Excellent work. I?ve been had my car service in this dealer for many years, I?m really with it.

Friendly staff, no pressure at all. Very smooth and fast.

I had a great experience. Nathaniel Choe was a fantastic salesman and walked me through everything. We made a deal fast and drove home with the car even faster. Thank you !

Excellent experience with House of Imports. Have been a customer of theirs since 2002.

One of the quickest and easiest experiences I’ve had in buying a car and walking away knowing I was not only given a great deal, but secured in my purchase. The staff was so welcoming and informative about any and all questions that I had and were more than willing to go above and beyond in explaining all aspects of the car and contract to me.

Excellent !!!

In the past few years, I have purchased many vehicles from the House of Imports in Buena Park. However, the service that they provided to me was not professional AT ALL. WORST NIGHTMARE. I have purchased SL 63 brand new ones twice already, however both cars had same issues such as open hood warning and check starter battery warning while I am driving and etc. Also, DO NOT RENT their loaner car. The car that I rent was having many issues such as shuddering steering wheels. 3 times, it was same issues for GLB, GLC, GLE. Today, I personally took my car to the dealership because of the window wiper not working properly. Technician named, Bryan mentioned to me that it is all because of California's weather without any issues and advised me to press windshield washer fluid button. This means do I need to press the button while I am driving all the time??? This is very ridiculous that I have to deal with a brand new car twice. TRUST ME, if you spend 5 mins on youtube, you will know what will be the issue of the noisy wipers right away. They think that they gave me 100% satisfaction of customer service and professionalism. They mentioned that they tried their best however the service that I had from them was way below than what I expected. I WILL NEVER RETURN TO THIS LOCATION in Buena Park.

One of the quickest and easiest experiences I’ve had in buying a car and walking away knowing I was not only given a great deal, but secured in my purchase. The staff was so welcoming and informative about any and all questions that I had and were more than willing to go above and beyond in explaining all aspects of the car and contract to me.

The Sales Manager and the Salesman provided us with everything that we needed on our visit. Great service and the place is very welcoming.

Worst dealership I went to. The female Service Advisor wasn't very helpful at all. I drove 2.5 hours for nothing. Getting information is like pulling teeth. I went to Mercedes Benz in Temecula and the service is awesome!

Great customer service, especially working with sales specialist John Perez. Very informative and helpful all around.

Very great service, fast work and good customer service

The House of Imports team treated me like a VIP. Robert, from the sales team, was very knowledgeable about the different models I test drove. Sal, from the management team, searched for the best rates I could receive on my loan. Billy, from the finance team, worked to get me a solid contract. Stephen, from the sales team, followed up several days after my purchase to see if I needed any help with the dashboard tech. I feel very confident about getting the best deal and will definitely be purchasing my next car with the House of Imports.

It was good. Someone was there to help me through the process and there was also a Vietnamese translator which helped me understand more. Very good and friendly.

Great service I love coming to house of imports. I been servicing my vehicles here for years

Service consultant is very helpful!

Easy process great customer service but if its a busy day could take hours to get outta there. Gorgeous dealership very good selection of imports! Anthony was a great salesman!

Quick and easy, Bryan is always a pleasure to work with!!

Excellent customer service.

Service at AutoNation Mercedes is always pleasant. Staffs are helpful, service is great. The only falls is their car wash building was undergo a renovations. Waited for 2 years, the car wash facilities finally return. We had our service plus throughout car wash finally. Giving them 5 stars!

My service rep Melissa always provides exceptional service in a timely manner. She takes care of all my concerns whether it?s an oil change or maintenance on my car. Also the Manager, Ryan is very friendly and acknowledges every customers that walks in. It?s all about the experience and the service.

My car was still under warranty so I made an appointment with my local Mercedes-Benz dealer (MBZ of Anaheim). They wanted to charge me $300 just to look at my rear view mirror for no legitimate reason! They had no loaner car available despite the fact that I’d made an appointment and both the service writer and his manager were very argumentative with me when I pressed them on the warranty issue. As a result, I drove directly from Anaheim to Buena Park’s House of Imports MBZ. Result…No charge (service writer says to me, “Your car’s under warranty! Why would they try and charge you?”), HOI gave me a free loaner car despite not having an appointment and were very courteous. On the purchase side, I’ve found HOI MBZ to not only have a better selection of new MBZ vehicles but they are far easier to deal with and, having shopped around, find them to be the best priced dealer out there. I’ve purchased over a dozen vehicles from HOI over the years and a few from MBZ of Anaheim and there is just no comparison between the two… HOI hands down! 😎

Allison was nice and the service was quick. I was given a summary of upcoming repairs with details including pricing.

feel good

My experience was excellent. I felt very well taken care of,and the car looks like it was well treated, they provided me with updated information about the condition of the car and I want to thank you for the good service I received.

Melissa Nguyen was great help

The Salesmen are very attentive and professional.

Purchased a G wagon last Sunday, right before Christmas from House of Imports and took the car in for some items that we agreed upon prior to sale. MELISSA N. was a huge help! She’s been helpful, understood our schedule and helped make it work for us. She’s also to the point, advocated for us and has been super transparent. We have other cars including Toyotas and a Maserati and so far Melissa has been our favorite service advisor to date among all those service departments as well!

Melisa Nguyen was very helpful

Melisa Nguyen was great I love coming to her she’s the best

Abraham Kim helped to buy a new MB. All the process was very quick and kind. That was an excellent experience!!!

Abraham Kim helped to buy a new MB. All the process was very quick and kind. That was an excellent experience!!!

Bill Chow is a very experienced and professional service consultant! I am very grateful to him!

Servicing my car was very easy here. From booking appointment to car drop off, service advisor getting back and car service quality all awesome. Thanks guys

We bought a used Honda CR-V Hybrid from House of Imports this past week, and this place has earned our business in the future. Justin went above and beyond in communicating with me and having the vehicle ready and waiting for a test drive upon our arrival. Justin was knowledgeable, courteous, and friendly. The buying process was smooth, and we were in and out quickly. The car was detailed and fully gassed up. A bonus! We highly recommend that you check them out if you're in the market for a new or used care and want a smooth transaction. Be sure to ask for Justin Nguyen!

My wife’s GLC 300 needed a preventative maintenance B at 71k miles. I scheduled a convenient date and time with Service Representative Ms. Dominique Torres. Due to our conflicting schedule I needed to bring in the car the night before at 6PM. Ms. Torres was professional and helpful in explaining all the details of the PM and other items I stated needing repairs. Due to the high volume of other repairs I asked if a loaner vehicle was available and sure enough there was one available. We were in and out of the dealership in less than 30 minutes. Two days later I received a call from Ms. Torres to inform me that my vehicle was ready for pick up. I was thrilled when she informed me that the fuel delivery repair was under warranty. We finished up the paperwork quickly and I drove off in my wife’s car completely cleaned and fueled just before the Christmas holidays.

Repair and Maintenance cost is too high compared to individual repair shop who use the genuine MB parts, and communicating with Rep is not convenient as I expected.

Alison was very helpful and helped me get my car fixed and on time.

Took my car for service and was blown away by the service department at this location. Melissa Nguyen was attentive, professional , knowledgeable and was excellent in providing great customer service.Highly recommended.

Jake was very helpful he answered all my questions. The process was very quick I will go back again and I will recommend this dealer to my friends and fam thank you again I’m very happy with my purchase and the service I got.

Melissa Nguyen addressed multiple issues with my car that were not caught by another mercedes dealer, who had serviced my car about two months prior. Her professionalism and efficiency made the process quick and painless. Will continue to work with her in the future!

Good and convenient location. Customer services is good, understand what’s the issue to fix and clear for customer. Thanks.

Melissa Nguyen addressed multiple issues with my car that were not caught by another mercedes dealer, who had serviced my car about two months prior. Her professionalism and efficiency made the process quick and painless. Will continue to work with her in the future!

Advisor was very nice and helpful.Service was done on a timely manner.

Only place I have bought all my Mercedes cars from, they are very communicative, have your best interest at heart and they listened. There service center is great too easy, booking appointments ahead and making sure your in and out fast.

Melissa Nguyen is my service advisor she’s one of the best I have seen always very helpful

Great experience from start to finish. Entire team is helpful, courteous, and professional. Definitely will do business here again!

Melissa Nguyen was very helpful. She made sure to get my car serviced in a timely manner and answered all of the questions I had. Thank you for the amazing service.

Had a great experience. Ali was my sales guy. Very good guy. Didn't pressure or act like the normal slimey salesman. I recommend House of Imports and asking for Ali.

Love the ease and promptness of getting my car serviced through Melissa Nguyen. Car was super clean when I got it back. I feel spoiled, thank you.

Sales was very friendly and very patiently to help my to find my car.

Sabrina is the one, she definitely will be our advisor forever. We’re in and out in no time and car was ready earlier than promised. Thank you, Sabrina🙏

They return my car with broken trunk lock and denied responsibility. They ask to call the General Manager, but they never connect me to him. It’s just a gimmick, no real solution. If you really want to help me , you know my telephone number.

Mercedes house of imports has always been a top notch car dealership. Just 1 time i came with my wife to find a new car. No one helped us or acknowledge of our existence for 20+mins. We cant find anyone to help us, until we asked someone for help. That shouldnt be the case. We have to be greeted and asked if we need any assistance, first thing we walk into the door. None of the desk managers cared to asked either, not just sales.

We recommend Sabrina as Advisor. We were in and out in no time and car was ready earlier than promised. Good job Sabrina, thank you 🙏

Love the ease and promptness of getting my car serviced through Melissa Nguyen. Car was super clean when I got it back. I feel spoiled, thank you.

직원분들이 엄청 친절하셔서 좋았어요. 영어가 조금 부족한데, 한국인 매니저분도 계셔서 한국어로 설명 잘 들었습니다 :) 직원분들이 신경도 많이 써주셔서 감사했습니다ㅎㅎ

My service rep Sabrina is great

My husband came in to trade in our 2016 Prius and were looking to buy a CPO GLC 300. Steve helped us out and made the entire experience so easy. I’ve never had such a great experience buying a car. I felt valued and appreciated. I will be a returning customer in the future!

Good service with Sales person

House of Imports is kind and helped me get things done quickly.

Great service, timely, efficient, knowledgeable; thanks to Adam, the service rep, and the entire service crew! BTW, the new service facility is fantastic!

We came in to service my mom’s car and landed with Melissa, who was so attentive, excited, and kind to work with. She explained everything so detailed and assured us that the car was just having an AC issue. It had a foul smell, and she was able to get a replacement ordered and fixed for us in a couple of days. Mom is also looking for a new car due to her lease coming up, and she even introduced us to a sales rep on the floor! Love that customer care and the friendly approach she gave to us! House of Import will be where we will be purchasing my mom’s electric SUV!

Great place to get a brand new Mercedes!

I usually don’t write much reviews, but Melissa Nguyen in service was super helpful and knowledgeable. Her customer service was above and beyond my expectations. Highly recommend coming here for all your service needs and don’t forget to ask for Melissa!!

House of Imports. Thank you for the new building, clean images and friendly service.

Ask for Paul and he’ll help you out. Very professional and easy buying process.

Nick Salma goes above and beyond, again and again. He makes my car buying expensive a pleasure.

非常滿意

Appointment was on time and had me out within 1-1/2 hours on my A service. Brian super friendly, and organized.

親切！

My service advisor, Adam is absolutely amazing. Adam always works with me around my schedule when it comes to bringing my car in for repairs and making sure I have transportation for the rest of my day. I can always trust that he will keep me updated on my car and trust his opinion on any repairs or recommendations he has for my Mercedes. I love my Benz and refuse to have anyone else but Adam take care of my car.

I drive by 2 Mercedes dealerships to come here. They take great care of their customers!

Awesome staff was treated kindly everyone was so friendly, knowledgeable and honest was able to drive off in my dream car thanks to enormous efforts to meet me halfway on desired deal grateful for you house of imports!!

Very good services. Thank you so much

I have a CLA250 and will NOT have anyone else but Adam (service) at House of Imports take care of my car. He always makes me feel like my car is his only priority and keeps me updated on the status constantly. Adam always makes sure that I have the necessary transportation I need while my car is in service and goes out of his way to accommodate me. Thank you so much for all your help.

Stephen in sales and George in finance made my Mercedes Benz purchase quick and easy! Thank you for my S550!

“Superb” service with “Excellent” AAA customer service. I’ve been working with House of Imports for years with all my MB buying and servicing my vehicles. I would like to send special thanks to House of Imports Service Director Bryan and his service advisor Andrew for taking care of our family with excellent services and extra care each time when we take our vehicles in for services. Once again thank you everyone at House of Imports Service department.

Exellent

There is such a huge inventory of the same cars so lots of bargaining room!! Highly recommended. Looking for my car took hours since I kept test driving car after car, but financing took 40 minutes or less. Please go here because of the high volume of cars they have which means less money out of your pocket 🎊

I always say, I?d rather make the drive for great service than take my car anywhere else just for convenience. Fast service with a smile and I never have complaints. Thank you!

Great customer service

They got jokes. A car was purchased and it had 4 defective tires. All 4 have bubbles and the 2 rear are the wrong size. The dealer said bring the car back. 1. Bring car so we can test the tires. 2. You get there and they start talking about did you buy tire and rim insurance. 3. Then, they decide that they will only replace the 2 rear tires with Goodyear run flats. 4. Then they don't have those,, so they wi replace with Continental run flats. 5. Then they come back and say they don't have that brand but will replace with Perilli run flats. 6. Now over 2 1/2 hours later,, they come show you some erroneous picture of 1 tir and rim.. Supposedly proving that these current rims and tires aren't the ones that were on the car when they sold it to you. So I requested that they go through the camera footage to prove it. Now my integrity is being questioned. They come back and say the footage only goes back so far. Now they are again willing to replace the 2 rear ones. Well they should be replacing all 4. I lan to continue this issue with MBUSA and the BBB. Perhaps even my local television stations KNBC, KABC, KTLA, KCBS. This is a shame. This is some nonsense and foolishness.

I have always had a bad experience buying a used car. I always felt like the salesman always got the better of me. At House of Imports and more specific my salesman, Gary Morones, I was treated extremely well. Gary and their entire team was very helpful. I felt I was talking to long time friends. When I caught something minor about the car, the sales manager took it to service, put it up on the rack and they found something minor. They fixed it up and I took delivery of the car the next day. I will buy my next car from them and you should too.

House of imports service technicians were friendly professional and did excellent work. I had the pleasure to work with Bryan H.

We just got EQE. we loved!! Specially sales agent Mr Bang was very professional and he ensured every point of satisfaction is meet. House of Import MBZ is the always our choice for purchasing and ongoing service!!

ALLISON ALWAYS MAKES EVERYTHING STRESSLESS. Friendly polite and prompt.

I’ve been coming here for the last few years for services on both my Mercedes Benz sedan and suv. Never once was I disappointed in the services, fast, and welcoming. My awesome advisor Andrew T, who never rush you and always look out for deals and your best interest in keeping your car well maintained. Definitely recommend location and company.

Excellent customer service without exception!

My experience with my service personnel Khalinder was excellent! I got the service recommended by Khalinder. I was in and out in a hurry. My time is impotant to me. Thank you Khalander, Phil Napper

Many thanks to my Service Consultant, Jag Reyatt. A true professional in every sense. Beautiful facility and great staff.

Great

First class dealership. Friendly, no pressure. I felt very informed every step of the way.

Many thanks to my Service Consultant, Jag Reyatt. A true professional in every sense. Beautiful facility and great staff.

Perfect customer service!

Great and excellent service.

Fleet manager Abraham's service is highly satisfactory. He showed satisfactory service from beginning to end until the car was delivered. Overall, the staff were also very friendly.

Good.

If you every think about getting a car ask for Tarek Aboushalih! The best sales specialist! The whole process was smooth and comfortable!

Excellent support in our purchase from Jane Choi and Jake Sanchez! Both are credit to this dealership.

Went in for my B service. Was told I would get a tire rotation which was not done. The service writer promised to call me back about a question on my GPS that neither he nor I could figure out. He never called back. Thinking back when they originally delivered the car it was dirty. For a luxury car dealership they do not make you feel like you bought a luxury car. Felt like I spent over $300.00 for an oil change as that is the only service actually performed.

Adam was was serviceman at House of Imports. He was excellent, experienced and very courteous. He made sure all needed repairs were completed. He returned the car in spotless condition. I would recommend him as your service attendant at House of Imports.

I drive 2 and a half hours to purchase a vehicle I couldn’t find at any other dealership. John was our sales person and made our experience as smooth as possible. We had an issue with the battery after bringing the vehicle home and Lebanon helped fix the issue without us having to drive all the way out. Overall great experience at House of Imports

Everytime I come to this dealership for services, they are extremely helpful. They really work with you and do their best. I have never left unhappy with the work done, because I trust their work ethics. They have flexible hours, make it easy to schedule any appointments, and provide a loaner for the day when needed. I have worked with Brian and Adam, and both have been very professional. Although, I am sure regardless of who were to help me, I would receive excellent service. Thank you.

Jag who is the service advisor was on time and was really diligent on everything that needs to be done. He was very detailed too. I will now have my regular service done at the Buena Park Mercedes Benz facility.

Great

grateful and thankful for omar and nick salamah for making our visit great by helping us to choose the right car . thanks

Thank you Jag for always taking such good care of us and our vehicles! Even though this isn’t the closest service center to us we come here because of the service they provide!

Although I had to wait about 10-15 mins for the tech to check-in my vehicle, the service was great. New facilities look great and the car wash was nice.

Approached by staff right away. Did not rush despite us arriving near closing. Even took us to two test drives. Never pushy. Look for Gary, he will take car of you.

Good customer service, good deal

Very kindly

My salesperson Nathaniel Choe is so awesome! He helped me through the buying process and even after he still reaches out to check up on me to make sure I am happy with the car. Service is awesome, my advisor Sabrina made sure my experience was like no other! It didn't even feel like a repair visit. Just nice experience all the way around!

Rear door not opening and recall on third row seat

Excellent

Dominique Torres met me and did the service I needed. She keep in contact with me and called when the car was done.

The sales team offers family feel and provide detailed services.

Very patient auto sales man!smooth process and transparency. Would definitely recommend it and look forward to a lasting relationship.

My service appointment was scheduled for Tuesday 11/22. I had taken the car in for a routine 80K service. At the time of the appointment, I had requested a rental for use. I arrived at 7:45 am and had the service attendee notify Allan Halina of my arrival. Allan finished up with a previous client and was out to see me thereafter. We went over my vehicle and went over the details of what was to be done. Upon arrival, I also had a safety sensor alert, so we added that to the scope. Back to the office for WO completion and rental car set up. All in all I was out in about 30 min. The car was not completed the same day, due to the extra work needed. Unfortunately, I wasn't able to pick up the vehicle until that Friday after Thanksgiving. I did appreciate Allan keeping me posted on the timeline and I know they did all they could to get my car back. Not a big problem on my end. I was in the loaner and I wanted my car done right. At the end of it all, the bill was higher than I had anticipated, and did ask for any Black Friday discounts (I tried). My car was ready, so I had the confidence of knowing that it was done right. A few days later I texted Allan about a package I had left in the rental. I felt that it would be a long shot that it would be found. Allan returned my text, took a look and was able to retrieve the package. To summarize, I am very pleased with the quality of customer service that Allan had provided and the quality of work that the service technicians had performed. I feel the difference when I drive off and I like that feeling. 5-stars for this visit. Thank you ~

Great service and they cleaned my car so well! Highly recommend them!

Excellent experience buying new glc300 coupe

As a first time Mercedes owner I was highly disappointed with the customer experience on my first two service visits and was very reluctant to return. Then Dominique Torres gave me the most impressive service, to the extent I walked away in awe! She was kind, outgoing, and she took care of every detail before I had to ask. Her follow up was amazing!! I highly recommend her and look forward to her assisting me on my next service visit! Thank you Dominique for a stellar visit!

What a fantastic experience! Jason found the perfect car for me and Kevin made the financing process a breeze. I highly recommend House of Imports

Leasing a new car with House of Import Took me one hour to sign all the paper work, and drive away my new car ! Excellent service. Will definitely come back for my next car purchase. Great service and pleasant experience !

Excellent customer service and help me fix the issue of my car.

Polite, takes great care of customers, helps out everything with high class service, even gives a free car wash! What more can you ask for? :)

Fast service and friendly workers.

Very helpful and nice, in and out of there quick

I had a great visit to House of Imports on Friday! I started a new lease on a gorgeous CLA with all of the options I wanted. Jason did an incredible job finding the perfect car for me. Kevin made the financing and paperwork a quick and easy process and worked out a great deal. This is my third lease from HOI, I will definitely come back again for my next car.

Overall a good experience. Kris was very professional and provided exceptional guidance. I?m a very satisfied customer.

Fast service ,good service and follow up

Alan is a great services kind and very professional He made my morning worries less🙏 Thank you so much Alan 🙏

This is the best place to buy a Mercedes! So many choices, and the cars are parked in the parking structure.

Delivered the car after some effort to convince them...but the car is clean and the service/followup has been stellar. A+ operation.

very nice facility and nice people, very friendly and knowledgeable for the new EQS SUV

One of my greatest experiences, and a dealer ship, I wan to tanks all the team, but Melissa, she helped me allots, great ,attention, great person, that's how u want to be treated, tks so much, Mercedes-benz, of Buena Park 🙏

Dominque was amazing. She was extremely helpful, extremely knowledgeable and smiled the entire time. She created a level of comfort that I appreciated.

Five stars recommended for the great service and nice people working there !

Great service! Found exactly the car i was looking for. And my bank helped me out with the best loan deal

Always courteous, great customer service

Excellent service. I have brought my car for service to this Dealer, since I bought the car.

Quick service and my car was washed this time around!

My representative was Khalinder (Kris). My car and I have never received such great care. I have been to several mechanic shops near my house, but leaving my car there brought an uneasy feeling due to the complexity of the model. Bringing my car to the House of Imports Service Center was a GREAT choice. Kris welcomed me with a warm smile and took his time explaining what I needed. While my car was being serviced, he updated me with photos and videos. I noticed other representatives and not many matched his energy and passion for the job. I will go to Kris for all my vehicle's needs going forward. Thank you!!!!

Excellent service from front desk, service advisor and mechanic.

Our salesman, Ron Amani, was fantastic. Purchasing a car that is 2500 miles away can be stressful, but Ron was always available to answer calls and texts and ease our minds during the process. He far exceeded our expectations.

This place has always been extremely professional and helpful.

House of Imports is my go to MB shop and I always deal with Adam. He is honest, straightforward and if it can't be fixed he'll let me know. They really treat you right at this service center.

I wish I could give them more stars! They are wonderful. I had the chance to do business with Mr.Abraham Kim Fleet Manager Such a professional and nice person. He is not pushy, he consider your time, your need and your budget, his goal is to make you happy base on your budget. Thank You Abraham ~

Every one was so friendly. and sale person Stephen helped me during buying car also after sales he was on contact with me and provide great service , setup my Mercedes-Bens account. There was no force of buying extra item or service. every car had reasonable price. also OMAR financing manager was very friendly and helpful. I am happy with them and recommend them.

Looking for an extended warranty for my GLE450, both Andrew and Ryan were extremely helpful and professional. Also thanks to Jerome for your help.

I had an appointment with Adam Tashchyan as my service consultant to take my car for service. He was very helpful and went out of his way to help me and try to make me as a customer happy I will do business again with House of Imports but only with Adam as my service consultant to do any service or maintenance on my car. Adam was a A ++++ For his services

We weren?t even looking for a Mercedes but we?re sold because of the great customer service in Buena Park, I just had my first service and they couldn?t have been nicer or more efficient. Very impressed!

Sold a car out from under me while I had financing.

I purchased a 2020 Mercedes a month ago and this was the first time I have ever done a transaction of this magnitude without seeing the product first hand! I love the car and the people were all very helpful!!!

problem finding and solution was good. However, it was only done verbally and not presented in writing or email or message. did not make it clear of what was wrong and what was fixed in writing. customers having difficulties to remember and not easy to pass the issue to family members. also it took longer than our expectation. family members still don't know what the problem was and what and how they fixed it.

House of Imports has always been my preferred Benz dealer for almost 10 years now. Bought 2 cars from them knowing customer service is always excellent. My service consultant Bryan Hoffrichter always provides prompt assistance and respectful service. I highly recommend House of Imports!

Every one was so friendly. and sale person Stephen helped me during buying car also after sales he was on contact with me and provide great service , setup my Mercedes-Bens account. There was no force of buying extra item or service. every car had reasonable price. also OMAR financing manager was very friendly and helpful. I am happy with them and recommend them.

Jake was a great salesman. Kind and considerate. Everyone at the dealership made me feel comfortable. Will definitely be back for another car. Will send family and friends also. Thank u house of imports!

Very rarely do you come across sales folks that continue to go above and beyond to help customers AFTER they’ve made a purchased. At the House of Imports - Buena Park you’ll get just that. S/o to Paul Jovel for being the best car salesman I’ve ever worked with. I appreciate you for always being so helpful & attentive to all my needs and addressing them right away. The best Service Advisor I’ve ever worked with is Andrew Tiotuico. I took my car in for a part issue and I really didn’t think there would be a solution but somehow Andrew was able to work his magic and take care of the problem for me. He was such a delight to work with. He was friendly & communicative throughout the entire process. He gave me frequent updates as my car was getting fixed. Super happy I got a chance to work with him. Andrew will definitely be my go to guy for all car service needs moving forward.

Best Merced dealership in ca

Great!

Delivered the car after some effort to convince them...but the car is clean and the service/followup has been stellar. A+ operation.

Great experience as always. Waited for car and was updated periodically on when the service would be complete. My service advisor was on top of it and quick.

Pleased with the service. John did a great job with explaining the options that I had to resolve the issue.

I have been purchasing all my cars and have them serviced here at this dealership for almost 3 decades. Good services, good inventory and they meet my needs.

Their service is outstanding! I’ve been with Mercedes for many years and everyone is as helpful as expected to be. If your car needs repairs everyone is on standby or you’ll receive a letter in the mail about an issue if your unaware to bring it in. While your vehicles under maintenance you’ll be able to use one of there exclusive free rentals if available. I want to thank everyone here who does a terrific job in Mercedes House of imports I’m always confident they’ll get the job done!

I was looking for a C300 coupe and luckily found it at House of Imports. Buying a car always stresses me out but this time was different. Everyone was very patient, nice and informative from Jason and Val on the sales staff to Jason in the finance department. The process of buying was smooth and I feel like I got exactly what I wanted for a fair price. I love my new car and I can’t recommend this dealership enough.

Very helpful and friendly employees there, Allan was so nice and accurate, overall it's a very good service.

Customer service was good.

It is tough to give 4 full stars but ultimately, now that I have my car, I think 4 stars is fair. I love it! My first experience coming into House of Imports was great. I felt well taken care of and important. Upon my second visit with my mother, we did not receive the same treatment. Purchasing the car was confusing and frustrating. No one would tell us what was going on and it seemed shady at times. It was frustrating because this should have been a day to celebrate but all of the employees seemed very flustered and unhappy. No one smiled at us apart from our finance guy. It was very awkward to say the least. However, I’m very satisfied with my purchase and once everything was said and done, we felt better. I wish the management would take time to enforce better vibes to customers purchasing from them. This was my first car purchase ever and it felt like a very sad and frustrating experience rather than a celebration.

Professional and friendly staff!

Great experience! I honestly had no intention of walking out with a vehicle that day, but Steve and Lebanon made the process easy, they showed us many options, and they gave me a deal I couldn’t pass up. The whole process was smooth and everyone there made us feel welcome. Would highly recommend!

We had a great experience buying our daughter her 1st car at House of Imports. We received a quote before heading to the dealership. When we arrived, they had the vehicle pulled up and ready for us. We decided to buy it, and shockingly, they didn't try to up-sell us, and the out the door price was actually a little less than what they quoted due to the sales tax rate. We had a great experience after shopping at multiple dealerships, we finally found one that was straight forward, honest and professional. Everything went super quick with no surprises. We are very happy with our purchase and we will be back! Thank you Kevan for a smooth and easy purchase.

Came here for my scheduled service and was able to get an appointment fairly quickly and smoothly. On the day of the service, I was helped by Aram and he was very courteous and professional. Was a very stress free experience.

My first purchase at the house was back in 1996. I have been a dedicated customer and loyal to Ryan Anderson and his team, they are dedicated professional and really make you feel super important, trustworthy.

Bryan was very professional and courteous. I have been going here 2010.

Most amazing service. True professionals and were able to answer all my questions. They went above and beyond to show they cared and really wanted to help me. I will be recommending them to all my friends and family

Great service and quick return on service repairs. Always a good experience. In my opinion, nothing beats the House of Imports!😀

I had a good experience. Everyone was professional.

Received excellent customer service from Allison E. Service consultant., took the time to ensure my questions and concerns were addressed. Looking forward to my next vehicle’s service.

Great service and great deal on a nice car.

Steven Van Scoy was great. He provided an outstanding customer Service. Had a great experience buying my GLE 350 Mercedes. I really recommend House of Imports.

From working with the salesman Jake to finance manager Capone, the transaction was pleasurable and very easy to work with.

The sale went perfect ! Will recommend to all my friends to go here for their car needs!!!

Awesome experience will recommend to all my friends and family! Thanks for the easy and fast transaction for this transaction A++++ service

Excellent service from LinLin Ma and her team! Great experience purchasing my GLE from House of Import. Definitely come back again for next MB!

Adam was a delight and made everything as smooth as possible. Went in for service and was happy with how it went!

Excellent service from LinLin Ma and her team! Great experience purchasing my MB from House of Import. Definitely come back again for next MB!

Will NEVER return!!!! Horrendous service and completely dismissive of people’s time! Had an appointment today for 7 A.M.-was there at 7 A.M. sharp only to be informed that the service advisor that I usually work with would not be in until 8 A.M. so in lieu of waiting, another service advisor comes out looking visibly irritated from the get go by my presence. Explained the issue (tire pressure lights were on)-he condescendingly states that I just needed to reset the program and dismissed me. Would not check tires-just simply dismissed me. Drove off, came home and just started to drive and there it is again!!!!! Service? Change that to NO Service. One thing I can guarantee, NO Client and NO more business-

My advisor, Kris, was help me for a regular maintenance service & fix some problems of my car. His help and follow-ups were smooth and nice! So thankful for having him as my advisor. Thank you! Kris!

Hands down the best service advisor in history goes to Melissa. She makes sure anything I need repaired or serviced is taken care of without a doubt. She goes above and beyond. Not to mention how approachable and welcoming she is.

Kris Khalinder: great Service Advisor!!! really keeps my updated!

Wonderful service from Sales to Service Comfortable in doing business with Friendly and persuasive with facts and figures

Loved my experience! From start to finished I felt so welcomed and heard, I went in for a car and got the whole experience. Amazing staff, amazing environment! It was a easy decision to get the car and I would do business with them in the future again. 10/10 would recommend!!!

They were kind and quick to check up my car. It's easy to book and the lounge is great

Got my car fixed with great customer service and got a 400 dollar discount since I was a AAA member.

Took my car to check the battery malfunction message, car was fixed and after checking vehicle other car issues were fixed also. Overall superb job! Thanks

Great service & answer every question ask

It was a great experience for me. They got me in and out in no time. Thank you Thank you.

I have taken my car for servicing to House of Imports since I bought my car and I have always had great customer service. I typically schedule an appointment, but on this occasion I did not, and I drove to the service department and was greeted by friendly staff and was asked if I wanted someone in particular to help me, I said I would take who ever is available. I was assigned Bryan. He was quick, efficient and looked into a Lyft but it was too expensive, so he got me a loaner car for the day. I was very happy that I was able to make it work. Bryan kept me informed and updated me through out day. Thank you

Brian H was very helpful. The tires were competitive to market price. So i went with House of Import!

It was good every time I visited because of the clean store and friendly staff. A place I would like to visit again.

Great service from Justin Nguyen! He made the process smooth and quicker than I expected.

CD player doesn't work after they replace airbags.

From start to finish, and beyond, the experience I had with the used car sales department was amazing. It was one of the smoothest transitions/sales that I've been a part of and what sets this experience apart from others is the service from Paul Joval. Kudos to him and the rest of the used car sales team. Yes, it is a Mercedes dealership and this is what I expected but for a dealership and sales associate to actually live up to the expectations is hard to come by these days.

Not professional customer service en comparison to such place !

Nice service

I was pleased at 1st with our initial visit but after Service was done on our vehicle my steering column doesn't work and it's leaking oil and I wasn't told, I informed the service manager and was told that there wasn't anything that he could do to help, we are very disappointed 😢

They have a good costumer service

Sent my car to the service dept to get a few things checked. Turns out the lift to raise the car up for inspection stuck in the raised position. No problem as I have another vehicle but it was a bit of an inconvenience as I had to wait 5 days to get my car back. On the good side, it allowed them to inspect for any fluid leaks which they found non on my ABC control system but they did recommend a few items that needed to be taken care of in the future. All in All, My representative Melissa was great. She was very patient and knew her job well. Thanks Mercedes of Buena Park

Hello Moniq is my representative and she is amazing job and pretty smiles every time I seen Thank you Moniq !

This is probably the best Benz dealership I’ve went to. There was no pressure of sale, all of the employees including managers were very informative and helpful didn’t leave anything up for guessing. I just bought my c300 2019 CPO from them and I couldn’t be happier. The process was smooth and no run arounds. Shout out to Lebanon & Jake for making the time for me & my mother.

Excellent service and very nice atmosphere.

Very professional service. Every person I can in contact with was polite and gave me the help I needed. Will definitely return for next service.

Chris gave excellent customer care! I couldn’t be more happy with his service!

The most important thing, when I go to any service place I look at the people and how they will treat me. From the moment I drive into the service tunnel, I am quickly greeted by someone. The place is clean and well kept, it makes you wanna feel relax. What can I say about my service rep, Mel from the first moment we met, she made me feel at ease. She took care of every need, that I needed, from a loaner car to talking football. Mel will work with you to help in any way she could. I would like to think so. She made the feeling of spending money a little easier, lol! I've been coming here now and my experiences at the House of Imports have yet to change.

The service department has Excellent customer service my advisor was very helpful and provided me with the best service possible

Awesome customer service

Paul, Bryan, and the crew are Ggooood at jobs ? I tell all my friends to buy there.

Melissa and the team took speedy and quality care of the entire process! Also she gave me great tips and recommendations!

I got the greatest care deal here. Ask for nick

I love this place to buy my cars. This time is my second time to purchase a Benz, my first one I bought was around 3 years ago. The environment neat and the service person nice to us. Justin is the best service person. My cousin decides to buy a new 2023 GLC300 too, he cannot waiting for to get it. HAHA!

I love it It is the my family best car.

Let me start by saying that I LOVE MY CAR! I got a beautiful white GLE with cream interior and specific specs/features that I have been looking for, they happened to get it! However, House of Imports was a huge disappointment. 1. I called at 5pm to see if the car was available, showed up at 630pm (90 mins later) to meet the sales person I had spoken to, and when I showed up, he didn't even introduce himself, he just said "GLE?". By his demeanor I assumed he was an assistant taking me to meet someone more professional. Nope, I even had to say "hi, how are youuu?" 2. People come in all day and window shop wasting staff's time, but not me, I came to get my car. Every time I had a question, he left and look 10-15 mins to come back with an answer. Sorry that I had 5 questions about features, warranty, possible interest rates for financing, the MercedesMe App and a question about the Carfax. 4. Aggressive saleswoman had her customers come up to the car touching it while we were parking and getting out, even opening the door while my 5 year old was still inside! 3. I purchased this car, ME, I, DENISE, and apparently he shook my husbands hand, downstairs, and congratulated him?? Nothing ever said to me. WOW. 4. I was told by him and another staff member that I the car purchase comes with a 1 year trial of an array of premium Mercedes features such as remote engine start, live maps, ETC , however, after 6 emails back and forth and several calls to the Mercedes services, he finally emails be back that they all were mistaken. My husband purchased his Mercedes from Fletcher Jones a few months ago and literally, day and night of a difference, holy cow do I regret ever going to HOI. Their customer service is mind-blowingly bad, multiple staff do not even understand Mercedes services and that aggressive lady really blew it for me. Thank goodness I live closer to other MB dealers that have great service 5 star goes to the finance guy, David, and 1 star goes to the lukewarm waterbottles.

Great customer service Cesar and the whole crew was very helpful and helped me purchase my dream car . So great full for them . Definitely recommend house of imports .

My service visit went well yesterday. I found a screw lodged in my tire. The service advisor also found a recall for the 48 volt battery assistant. No charges for my service.

Bryan made it easy and quick to get my vehicle into the system and loaner ready to go when the initial paperwork was signed. Kept me updated and was honest on the upcoming work being done.

The service personnel are extremely nice and helpful.

excellent sales environment and n o pressure sales

There is many Korean people

I live in Arizona and found a 2019 Infiniti QX80 at House of Imports. I reached out and received communication from Anthony Vega. Anthony is outstanding and made the experience personable and real easy. I have never purchased a vehicle out of state let alone had one shipped to me before. Anthony and team made it easy and I always knew the timeline. I highly recommend this dealership!

Melissa Nguyen is good advisor . Warm greetings helpful . Nice , professional .

I live in Arizona and found a 2019 Infiniti QX80 at House of Imports. I reached out and received communication from Anthony Vega. Anthony is outstanding and made the experience personable and real easy. I have never purchased a vehicle out of state let alone had one shipped to me before. Anthony and team made it easy and I always knew the timeline. I highly recommend this dealership!

Service awasome all the time and nice workers ^^ Recommend my friends to house of imports already ~~lol

Very nice dealership. Great looking facility and friendly/professional people. they offer uber service for your maintenance needs and have two very nice waiting areas if you want to wait. Everyone I've dealth with has been very nice to work with. The buying process is fairly easy, they have a no haggle price, so what you see is what you get. However, like most places they will try and upsell options, but it is as soft sale, they don't push. overall great place to deal with, I would recommend to anyone

Nice dealership, awesome salesman, they make you and your new car feel very well taken care of.

Good costomer care,great service.

Robert Co was very sweet , friendly and knowledgeable. He was able to answer all of my questions and concerns and provide top notch quality service . Capone was my financial advisor and was able to take care of all the finance aspects. He was also very sweet and friendly ! The whole staff I encountered went above and beyond to provide top service from test driving to buying same day. I especially appreciated Robert getting my elderly mother some ice cream while we waited bc she is a diabetic and it was that type of genuine customer service I really admire and appreciate! Thank you to all that helped me out in buying my car and for making the process easy and enjoyable!

Friendly welcoming. Addressed all issues previously discussed, concerning vehicle. I requested and was granted a loaner vehicle for the duration of maintenance, with no hesitation. Great service overall.

Great friendly service I was unable to get a friend to drop me off so was ready to wait 3 hours My service advisor said nothing as I was prepared to wait till finished Amazing he came and found me in the lounge 45 minutes later His attention to my needs was spectacular

I have been getting my car serviced at HOI for around 10 years. Had it in twice in September with a new service consultant, Jag, who provided great customer service. He took excellent care of the maintenance and repair work.

Great experience I went into House of Imports to buy my dream car! Everyone was very kind and friendly. David Chang helped me out. He was awesome 👏 - Great customer service - Smooth transaction - Friendly environment I recommend House of Imports 100% 🥰🥰

House of Import Mercedes-Benz is the one! From the moment I arrived, I was welcomed by friendly professional staff who took care of me and my car. My service advisor, Allan, answered all my questions and did honest and professional assessment of my car and advised me with the service required. My car was serviced timely and I git it back after a few hours and I couldn't be more confident that it was well taken care of. Thank you House of Imports Mercedes-Benz.

The service is impeccable and I love that I receive updates as my car is being worked on. Allison my service provider is always willing to explain everything to me.

Tom was very helpful with our vehicle purchase. The car had problems while we were driving it home and he scheduled a tow truck to come pick it up and are fixing it. Hopefully we will be able to enjoy the car for many years to come.

Excellent customer service department. Adam was great as our pint of contact at the service station.

Kris is knowledgeable for his job

Customer Service was Great! Dominique Torres is especially a nice representative for your company!

My family have been purchasing and servicing our vehicles here long before AutoNation bought the dealership. Since the takeover, the dealership has gotten steady improvements to the showroom and service reception area. It looks as if the all new service/sales building has opened this weekend. I look forward to the new improvements.

The service representative was very unprofessional and rude. He pressured hard to sell unneeded services. When I refused, he became a jerk.

We?ve been taking our car to Kris Sharma for a while now. He is always honest on repairs needed and quick to get back to us with updates.

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Appreciate awesome service provided by John Kim when I visited House of Import for maintenance. Well done.

The service is excellent. Allison is a great service agent.

Amazing service I received from David Chang. I actually have a GLE from another MB dealership that I'm supposed to picked up the next day. But when David called me to check in on me with my buying a Benz, he mentioned that he also have the same vehicle in stock in the color that I want. I didn't hesitate to see him and even though it was almost the evening, I ended up liking what David showed me and let me test drove. We finished the whole purchasing process at almost 10pm. And they were all still so patient to get the deals done though it was passed their office hours. Thank you David because you gave me the Benz I really want and I'm inlove with my 2022 GLE.

I bought the Mercedes GLC 300. The car looks great and meet my expectation.

All members of the sales team were very professional and timely with my car purchase. I purchased the car remotely, living 200 miles from the dealership, while all parties involved were able to answer my questions accurately and in a timely manner. This is not how the three local dealers handled my inquiry even though I made in person visits. Follow up was also at a high level, plus the delivery driver was also very informative and courteous, delivering my new car directly to my home. Excellent work House of Imports team!

I always have had a great experience with the House of Imports. I appreciate Andrew for his excellent service,for being nice and accommodating .

I took my E320 in for a recall inspection and the car also needed we tires. I normally would to a dealer for tires, but the car was already there, and they actually had a decent price for the tires and wheel alignment. Big Problem .... It took House of Import 3 DAYS to get the tires. What a mistake. My Benz isn't going back there

They have a very good quality of service, a prestigious brand that provides satisfaction! ! ! 100% recommended !!! Marvelous cars and new advances in technology !! Guarantee quality !!

Truly one of the most outstanding auto dealerships I have ever dealt with.

Best dealer Kris Really recommend my friend this dealer

Charging description is not clear and D/C coupon is not applied.

Really smooth purchase experience. Service is fantastic. Best dear to go for your next car shopping! Recommended!

Abraham was very helpful, professional and informative. Great experience.

I had a good service experience. Highly recommend.

Paid for $400 to tuna diagnostic for nothing since they didn?t find anything. There?s obviously a problem because my car always overheats. When I came to pick it up my car was trashed. Car mount thrown on the floor, dash cam unplugged and my sticker mirror on the side mirror is gone.

awesome service and welcoming atmosphere.

Thank you for your attention and responsible action.

Great customer service!!! I will definitely come back to this Service Center!!!

It was a great experience to shop with house of imports!

My salesman person David Chang was very friendly and helpful, he was straightforward with everything and made things very easy, he tried to make the sale very quick but paperwork takes time, 1 star less because no room for negotiation at all, but overall it was a positive experience

My son and I enjoyed our visit to House of Imports Mercedes Benz in Buena Park, we Felt that our business was appreciated. And we appreciate the excellent customer service we received, and loved seeing all the beautiful Mercedes that were available there. Ready for a New One ! Thank you Ms.LK & Family

Professional, courteous, honest, exceptional service.

Very easy and smooth transaction, will always purchase my cars here.

Over all House of imports is a good dealership facility

No doubt about Mrs Linda james's the best among all account manager I swear to tell the whole world about her, so why don't you invest with her she's trusted and fast I never believed If I trade with $700 I will have profit of $8000 in 5 working days you are indeed the greatest woman ever God bless you ma'am I will tell all my friends and family to trade with you, you put smile on my face 😍😍😍😍 You can reach her via WhatsApp:+18047231820 Email: lindajames0337@gmail.com.

I recommend people buy a Mercedez they are great cars and they last a long time, very safe and protected against car accident. The Dealer service is excellent and trustful . The sellers very profesional and trustful. Over all , I personally an respectfully would only buy a Mercedez Benz.

Professional service and great communication.

Great car buying experience! Would recommend to friends and family. Happy with car and service received.

I really like dealing with Allan. He explained very well the service required for my car. He is amazing.

I went to a dealership down the street the day before coming here to look at the same car. While at the dealership I felt like I had to be constantly on my toes to make sure I wasn’t getting taken advantage of. From the minute I walked into house of imports I felt like I was taken care of. I new I was getting the best deal and only recommendations for things I personally would need. I am so glad I went here!

David Kim the manger was fantastic. They took the time to find what I wanted, had it in stock and delivered it to me the next day.

Fast service, Bill did excellent job to accommodate my request

Always friendly, courtesy, informative,punctual services

Got my car in and out fast. Awesome service. Highly recommend

Thank you John Kim for always helping me with any issues my car might have. It’s always nice to be able to count with someone like you to be able to help me when either my vehicle needs services or repairs.

Great service and very prompt.

Goodluck finding any other dealer that will squeeze you in for a same day no-appointment service and actually finish & return your car when promised. Car dropoff only took 2 mins, loaners offered without needing to ask, in and out. Easy no nonsense. House of Imports rocks!

I reached out to Steven online and he helped me to find / reserve a CLA250 for me. He was responsive and easy to communicate. His manager Jane was nice and efficient, and assisted me to get the deal. They didn?t waste much of my time, and gave me the prices quickly. The financial process was a bit slower, I wished they could prepare all the legal documents ahead so I could sign and leave sooner. Overall, good experience and I would recommend other customers to get their cars at House of Imports.

I had to spend 2 hours to clean up the adhesive stick on the windshield and glass roof, this adhesive were transferred from 6 feet long of masking tape which were stuck to hold the new glass roof!!!!!

Fast service, good customer service. I'll come back for later

Happy to have Kris Sharma as my service advisor. He is very knowledgeable about car maintenance and clearly explained required services and estimated costs. Car is ready at the stated completion time with txt message reminder. He is an awesome and friendly advisor.

Great customer services; addressed all my questions/ concerns about my M class. I would recommend this facility to friends and others.

The service in all departments is great. If I?m not satisfied a manager is willing to correct the situation immediately.

Ryan Anderson, service manager, and Dominique Torres were great! Both were very professional and personable. I took my car in for a recall. It was in and out in less that two hours.

Thank you so much Brian! you made the process so simple!

Went in for service AD on my c300 Mercedes! Dropped off my vehicle at opening and was ready for pick up within 2-3 hours absolutely great and fast service. Bryan has been my service advisor since my vehicles first service, great guy!

My service advisor did a good job getting me in and out of the dealer. And answering all my questions.

I went to the right place to get my dream car! Everyone there was AMAZING! I usually dread to even go look at cars... House of Imports made all my fears go away! Thank you to everyone especially David for your kindness and knowledge!

Great service at this location Very friendly staff My shopping experience was the best one with a great customer service Tarek Aboushalih offered Me I walk in with no appointment and after an hour I got out work my CLA 250 2022 Love the car perfect for my 18 years old son Thank you and of course I recommend this dealer ship. Fast , profesional and friendly

Allison Enciso is truly the best. She provided me with updates and a video of my service request. Ryan Anderson followed up to make sure I was satisfied.

Wonderful experience. I was lucky to get a knowledge service person, Bill Chow, I can’t say enough about his honesty, integrity and detail to his job. He goes the extra mile to let you know what the issues are with your vehicle and the process of the repair. I have had several different service people over the years of owning Mercedes, BMW and Porsches but none of them were as qualified as Bill. He knows his stuff, if you are lucky enough to get him as your service person you will not be disappointed. House of Imports is a first class operation, fair pricing, honest assessment and great mechanics. I live in San Diego and make the 100 mile drive just to have them take care of my vehicle.

I went into House of Imports to see my dream car! David C. helped me out. He was awesome! It was a smooth and pleasant transaction! Everyone was simply GREAT! Thank you House of Imports! #GLC300 🎉❤️👑🥂

Great service and Dominique Torres is the BEST she goes way beyond expectations. She always looks out for her clients and always keeps them up to date on what’s happening and what need to be done to get your car back in top shape .

2012 vehicle that had a break recall. I had no appointment and MB Buena Park was able to accommodate me and service my car the same day. Great service!

They made buying process really easy for me. Very professional. I would refer them to my friends and family.

Service was quick and professional. Jag,my service advisor, was communicative throughout the whole process and was very transparent

KRIS WAS GREAT AND MADE THE VISIT VERY PLEASANT. My car was expertly serviced, and done in a timely manner. It is nice to be well taken care of by everyone at House of Imports.

Ali Hamze helped me a lot. He is a great salesman who went out of his way to ensure that every expectation is met. I am grateful I got my car through him.

Hello.... everyone can I have your attention, I saw testimonies from several people talking about Mrs. Kayla Williams and I also decided to contact her and see how she operates, It was so fortunate her service is reliable and trustworthy, Her service is the best I've seen so far in Forex trade. I made an investment of $500 with her on Bitcoin trade and got my cash out of $5,500 within 7 days of trading without any stress or delay. WOW, all Thanks to you MRS. Kayla, You are heaven- sent to me. May God continues to bless your good works, I never thought that online trading could be so helpful. Her service is fast and reliable, If you're interested to invest in bitcoin trade kindly contact her via Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544

I was looking for Certified Mercedes-Benz and found one I liked with all the options. I contacted them and got a quick response. I scheduled my visit and I was given all the information I required. I changed my decision and went back to the same place to complete the purchase. It was a very stress-free, professional, and welcoming experience. I would recommend the dealership to anyone who is in the market for certified vehicles. Great people and great customer service.

Good customer service, no hassle, no need to have a closers. This is my second purchase from this dealership. Always pleasent. Steven and Capone are a great team.

House of Imports Mercedes has by far the BEST customer service. I have been a Mercedes owner since 2012 and I will never buy another brand. I have been spoiled.

Very good and easy buying experience! Buying a used car from auto nation gives you peace of mind regarding the quality of the cars.

service rep bill chow is great as always, that's the main reason we come to this shop for new cars

Gary was a fantastic salesperson to work with. Very professional, knowledgeable and transparent from the outset of the transaction.

Allison has been my service advisor for a few years. She is courteous, knowledgeable and excellent at her job, Getting your vehicle is always nerve racking, She always puts me at ease. I know that she is not UPSELLING me. House Of Imports Mercedes Buena Park is the BEST!

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+1 (705)806-0465 /Email: claricehaynestrades@gmail.com

The people were friendly, they got you in and out fairly quickly. Very helpful with assisting you with want you needed, everything looked very nice and clean

Vincent thank you for the amazing service. Thank You for listening and taking care of our car. Till the next time

Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!

The salesman, the sales manager and the finance guy were all straightforward and professional. The buying experience was the best I have had at any dealership.

I bought my very first car from House of Imports back in 2000 and have been going there all these years. Service has always been great all those years. I recently bought the 2022 C300, my 5th car, and I gotta say, by far, the best experience!! I never would have thought I would have have so much fun buying a car and so easy and fast. Buying a new car for myself and my daughter buying my old car in 3 hours?! Wow! All thanks to Josephine Hwang. She’s very straight forward, honest and funny and she really cares about her clients. Never a dull moment with her. Highly recommended 👍🏻. I think I will never go anywhere else but House of Imports in Buena Park. Thank you so much Josephine Hwang and to your crew. You’ll definitely be my go-to person now for all my Mercedes needs. HOI is lucky to have you.

The agent that assist me is great because he was very helpful and gave me a great deal. Awesome experience

I drove by 2 Mercedes dealerships to get service at House of Imports. They do a wonderful job and take care of their customers! My service advisor Vincente was helpful and even though I took it in for a minor service helped me take care of a major engine issue

So nice there and willing to do anything to help you out. True customer service

Went in for a service and it was well taken care of.

Chris in the service department was great! He helped me get my car serviced and explained in detail what was wrong with my car.

Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!

Good people and good cars. I will definitely recommend it to all my friends. My next purchase will be at House of Imports as well.

Multipoint inspection not well done- timing change repair 6k for parts and labor is ridiculously high- still can?t pass for the Smog??? Very disappointed!

They have an excellent /expert consultant staff. Best customer service, I’ve been with them 6 years already.

Charges are excessive. Zero negotiation on too soon for certain services based on mileage..to bad...

Friendly staff. The dealership is clean. Covid free.

Purchased a used car from this dealer: -Representatives reached out quickly, always answered the phone when I called -Had the car cleaned & ready for test drive -Transparent buying process, respected my desire for financing through my credit union and did not push when I declined dealer financing -Very accommodating and relatively quick buying process (took around 3 hours from start to finish)

Melissa is amazing!! She provides exceptional service communicating everything step by step.

First time bringing in my wife?s car for complimentary paint retouch. Quality of service was excellent from the time I dropped off the vehicle, to getting a loaner car, and picking up the vehicle. Melissa of Service was easy to communicate and very responsive. Would highly recommend House of Imports - Mercedes Benz.

We love House of Import! We just bought another vehicle from HOI in Buena Park. All the people there from Sales Department to Service Dept are highly commendable due to their knowledge and attitude in dealing with customers. We have been dealing with HOI in BP from the early 2000 and we love Mercedes Benz.

everything is good 👍

Purchase was smooth and with no problems. All staff handled with exceptional courtesy and professionalism.

My buying experience from House Of Imports can only be described as a positive one! Was in the market for a new 2022 C300. Due to the current microchip shortage, I went in knowing that supplies were very limited, but I still wanted to take a chance to find my car. I had visited another dealership which had a market adjustment on all of there cars which dissuaded me from purchasing there. Upon arriving I was greeted by Sales Representative Gary. He had asked what I was in the market for, and proceeded to show me what they had available. He was extremely knowledgeable and friendly and he was able to get me a car with my exact specifications! The buying process went extremely smoothly. Finance was also stress free with Billy who walked me through the payment portion/coverage for the car. The entire process was seamless and I could tell everyone was there to ensure I had a positive experience. Also a shoutout to Alex, as I was also looking to sell my old car. He was extremely efficient in giving me an offer, as I was in and out with a check for my old car in about an hour! As a first time car buyer I would recommend House of Imports for years to come. Thanks again!

My advisor was quick to receive me, explained clearly and completely the work to be done, benefits of service, and charges. It was very professional attitude. He was pleasant all the time. Work was done on time.

It was a great experience & Completely Satisfaction for getting my Car Service From House if Imports, for the rite work to be done.

Dealer was kind, professional, and went out of their way to fix my issue. Much appreciated to all involved.

Brian H. my service rep gave me excellent customer service and would like to work with him agaim

Service representative was knowledgeable and helpful, i also believe that the technician did a great job on my car. Thanks a lot!

100% recommend!! I am so grateful to have worked with House of Imports for my new GLE purchase! I worked with Ronelle, an amazing sales lady. She was extremely kind and helpful with my out of state sale. She gave me details all along the way. She kept me updated and helped me understand the process. I would highly recommend working with Ronelle for your next Mercedes purchase. ♥️ Thank you Ronelle!!!!

Allison is very professional always updates me on repairs always on time Ryan Anderson is awesome he supports a great team Great job Ryan and Allison for taking care of my sons first visit when he brought in his Mbz Thank you

Is very patient service in here, dealers would prepared all of stuff before you purchase.

I got the car exactly what I ask for. Thank you! I have to say that this was by far my best car shopping experience. The saleswoman was adept as well as very informative. She even made sure to answer each and every question we had patiently. We will surely be coming to the Autonation in Buena Park for years to come.

Great customer service from my advisor ( Rodriguez)

I have no complaints! My service advisor Allison is wonderful, honest and she has great customer service Excellent

My GLC needed a small repair that the warranty was able to cover, and an oil change. The service advisor, Allison, was great in explaining my warranty. Every employee acknowledged me as I walked through the showrooms and lounge. Car was fixed and serviced in a reasonable amount of time.

Received an excellent service from Kevin. He provided significant information on the product . Very helpful from availability of the cars and features. Provided lots of time to make decision.

Great service - staff is very friendly and helpful

You can find a really good deals on pre-owned. Service Department are professionals

This is the 8th car I have purchased from this dealership.

Service Manager, Adam, was most helpful and easy to work with. Finally, a service guy I can ask for each time I come to the shop. As for quality of repairs, that will be accountable after I drive the car a few weeks but, at the moment all is excellent.

Service done in a perfect way . I recommend the dealers for my friend and family

The service representative Adam was very Knowledgeable and did the job with Fast service And Fair price

Easy access, great people, reasonable and very accommodating.

I live in Laguna Niguel and am very close to 3 other dealerships but I drive all the way to Buena Park just to give my business to a great dealership. My salesman is Jason Hogben and he has sold our family 10 different Mercedes over the years. He is top notch and cares about his clients. Very sincere and never passes judgment and he will treat you fair, just like everyone else at this dealership has. They are a real class act.

My experience was great . It was my first time getting my S550 service . I?ll definitely return for next service.

Met with a smile and a nice greeting. Had appointment with Adam who remembers me and welcomes me. Gets the info he needs from us and gets the car taken for checkup. Hi is always so polite and well informed. Very professional and helpful.

I’ve been a customer for 21 years and Jerome Jackson and Ron are the best salesmen. Top notch service every time

very pleasant visit to do the recall repair and very professional and friendly.

Took my car into the House of Imports at Buena Park for service and maintenance. I received prompt and excellent service. Very please and happy with the services.

We purchased a 2022 GLB from Sam and his team at house of imports. The whole process was super easy. Sam helped us locate the exact GLB we wanted when other stores could not. He gave us a fair price and was easy to work with

I have been taking my car for service at House of Imports for the last 3 years, service is great.

I went to take my car for a service, Alison attended me and she was very professional and friendly in serving me, the service was excellent

I am always satisfied with the excellent service I receive at the House of Imports Mercedes Benz. Ron Amani is the best sales person and Adam Taschniyan is the best service advisor in the business.

Always a great experience. No hassle. I can just drive in with no appointment

The burchase experience I had with this particular dealership was very smooth, they did everything they can to closely match my requested down payment as well as monthly payments. The sale person was very nice and knowledgeable.

service rep understood and made the appointment easy and fast. I've been coming to this location for years and I live in the Valley. Thank you for always servicing my car.

Very helpful and accommodating staff. They took the time to answer all of my questions and I never felt rushed. I highly recommend this dealership.

Easy & courteous , friendly and no pressure and provided me with many options of future service and repair

I had a good experience buying my car

Mr. Bill Chou at Buena Park House of Imports provided his top professional services as always.

Melissa Nguyen was a great service tech, searching out a coupon for me to save $$. Lounge felt like a resort.

Bill Chow my advisor is the best service reps I have come across in quite some time. Look him up if you need work done on your Mercedes.

I made an appointment to do Schedule A service and assigned me to a service rep. I also check the price for the service which is better than the other dealership. Then I asked about complimentary car wash, I was told “just mention to the rep” When I brought the car in, the assigned rep took a day off, no replacement was assigned. So I have to wait to get one. When I mentioned the car wash, I was told that car wash is under construction. What kind communication among their team members? I was told on the phone there is a 10% , then the rep said “No”. The service includes tire rotation, my mileage is about 3600 miles, so rep said it’s not needed. Shall I bring my car in when it gets 5000 miles? Overall, the team members are lack of communication, the information given were not aligned.

Bryan Hoffrichter was my service consultant. He was professional and my car was completed in a timely manner.

Service is great at House of Imports. They took care of my car.

Great service representatives. Service was done while I waited which is very convenient for me. Clean facility and waiting area.

Always a pleasant experience. It doesn’t matter which advisor helps me, it’s the same pleasant experience. The process is easy and I’m comfortable with the work they do to my GLC300. I have been to other MB dealers and the customer service doesn’t compare with House of Imports.

John was really helpful in purchasing and installing my tires. He kept me informed during the process of how long it would take.

Mr. Bryan Hoffrichter, Service Advisor at House of Imports is highly professional, greatly knowledgeable and extremely service oriented with an admirable attitude of caring and communicating with politeness and grace. It was a pleasure to deal with him.

Adam is the best service rep. The dealership is under construction. But my wait was short and they have a great Starbucks coffee machine

I am not the type of person to write a review, but this team really deserves it. Quality from beginning to end.

Wonderful experience. Made it a very easy process.

Consultant Brian Hoffritchter was friendly and knowledgeable. Disappointed there was no courtesy car was and bottle water though.

I recently serviced my Mercedes C300 in their Buena Park location, I was expected to wait 2 hours but the service personal were able to finish the work earlier which I was very happy about..Thank you !

There was an airbag recall on my 2011 C-300. I had received, at least three notifications, but was too busy to get in there. Finally, I made the appointment, but once I arrived, I was told my car would not be to my avail for about five (5) hours, which did not sit well with me; I had an appointment in L.A. County, within the next two hours. I was immediately put at ease, in being told that House of Imports would provide me with a rental car. It really made my day, and I didn't have to concern myself with having to hurry back to Orange County, once I entered all that late, afternoon traffic, coming from L.A. I was also able to get a quote on a few cosmetic items, and I left with a laundry list of things that my local mechanic can handle. I'm very appreciative of the professional service rendered at House of Imports, and look forward to purchasing my next MBZ there.

very perfect service,like it very much.sales talk nicely and friendly.

My service advisor Allison got my car in and out without any issues ????

Went to House of Import for a service appointment, was greeted by a rep as soon as I pulled in, the service advisor walked me through what?s to be done, how long it might take, etc. my car was ready in less than 3 hours, super job!

Great service, easy to get in and out, dealership close to office