From scheduling the appointment to obtaining a loaner to picking up our vehicle, the process went as smoothly as anyone can hope for. While Jeff wasn't the Service Writer that I was originally scheduled to meet, he came right out on time, introduced himself and advised that he would be taking care of our vehicle. He was informative and knowledgeable as well as friendly and welcoming. I can definitely recommend the Service Department at House of Imports based on my experience.

Brianna Reed was my advisor and took great care of my car and kept me up to date on all the details. I went in for a few cosmetic repairs and maintenance and got my car back after one full day later looking and driving as if brand new again. Thank you for the great customer service and for getting everything done so quickly.

Mr. Ho Bang was very professional and knowledgeable. He clearly understood what I was looking for. I would definitely recommend him if anyone is looking for new Mercedes Benz.

BILL CHOW is amazing! He is the best service advisor at House of Imports- Buena Park. He is professional, knowledgeable and extremely helpful. I needed a glass replacement due to a tint company I hired messing up my rear windshield. I made an appointment with him and he explained everything thoroughly. He even had a loaner car ready for me upon my request. He took care of everything for me and kept me updated throughout the entire process. There may be a wait to see him because many others have him as their service advisor--he is THAT good at what he does. Rest assured, he will get you taken care of. He is my mom’s and I official go to service advisor. I recommend Bill Chow for all your service needs. Thank you Bill Chow for providing me with the best service! I look forward to scheduling my next appointment with you.

Had a great experience picking up a new car from HOI. Josephine made the process as quick and painless as possible and provided a fantastic deal on a new GLE for our growing family. The team was great to work with! I'll definitely be coming back and referring my business to them for years to come.

Jason Hogben and his team went above and beyond to get me the highly sought after G-Wagon. Jason flew down in person to go over the paper work for my signing. They used an express shipper with enclosed carrier to bring the vehicle to my doorstep. Their service is courteous, knowledgeable and proven reliable. I would recommend House of Imports for any vehicle purchase. I had a Tesla X prior to purchasing this vehicle. After having a faulty Auto-Pilot system which spontaneously turned on and drove me into a Bank of America, I knew that I needed to get out of the electric market until it is more safe and stable. Not only is the Auto-Pilot system faulty, but it also doesn't have Electro Magnetic Frequency (EMF) protection. So you are basically getting radiated whilst using the vehicle. I test drove most all the cars in the Luxury SUV class of vehicles. A brief review of a few: The BMW X7 had really cool touchless dashboard where you could control the entertainment system with gestures of your hands. It has great safety and gas efficiency. However, the handling felt like a mini van. The car didn't drive like the Sport Vehicle that BMW is known for. The kids didn't like how high the seats were and it blocked their views and made them feel incarcerated and claustrophobic. The Porche Turbo S was fun to drive but the console was obstructed by the steering wheel. The interior cabin space felt tight. The Jaguar I-Pace had superior handling to the Tesla Model X, excellent turning radius, but slower charger options than the Tesla. I found the G-Wagon to the best in terms of safety and advanced technology that you could count on. With it's new remodeled design, increased cabin space, and safety features that are reliable, tried and true, I knew that there would be no auto-pilot errors or accidents caused by AI. The downside is that it is gas, however, I don't drive more than a 5-mile radius 5 out of 7 days, so the impact on the environment is limited.

Great and friendly people

Jerome Jackson and Ron Amanir provided excellent Service in getting me into my new lease. They are very professional and caring. I will always return to this location for all of my Mercedes needs.

Great dealer gave me the best price and service!

Bought a GLC 300 from Jim Ononui. Love the car, great price and Jim was fantastic to deal with. They took good care of me, I recommend them and Jim in particular.

There were very very High quality

Great Service!!! They always so above and beyond expectations!

Too long of a wait. Estimated time was one hour it took more than 3 hours with not any problem found

Even though the MB network was down, which slowed down the software updates to my car, John Kim in the service dept. was very helpful and communicated with me the whole time I was waiting. The shuttle service took me to grab lunch and was very courteous and prompt. Thanks for a great experience!

Excellent first experience! Will definitely return!

My eyes are hooked on a Mercedes-Benz AMG, 😆.

Service Good. Difficult to find customer parking.

Great customer service

Great customer service. Adam is always very helpful.

Hello there, My Mercedez-Benz G550 had an accident in July 2018, and I chose Autonation Collision Center in Buena Park to get my car fixed. It took them 7 months to get the car they claimed already done, the car was in 8/1/2018, and was out 2/28/2019 for the first time. After 2/28/2019, we went back for FOUR different times for many different issues that were not done correctly. 1. Wheel balance was not adjusted correctly caused the car shakes severely when it was over 60miles/hour, which made me feel extremely unsafe. This abnormal vibration was reduced after the balance adjustment, but it still keep happening. Autonation keeps claiming that this is how the car is, and NEVER get it fixed. I drove my car everyday before the accident, and I am 100% sure this abnormal vibration never occur before. It made me feel very unsafe to be on road. 2. One suspension component was installed upside done, which caused wrong suspension respond reaction. 3. One bolt snapped when the car was stop at the red light, which made a huge noise. 4. The paint at right arch rim fell off when I was washing the car. It is very unacceptable, and made me question their qualification to work on my car. 5. I checked the wheel alignment at Just Tire, and Just Tire measured wheel alignment, and report shows the wheel alignment is off, so we went back to Autonation requesting them to adjust the wheel alignment, and their Director Morris Lawrence declined our request. Mr. Morris Lawrence claims the wheel alignment is correct, and he accused Just Tire was not qualified to measure the wheel alignment. Autonation did not even bother to check up on the wheel alignment. During the conversation, Mr. Morris Lawrence had been very unprofessional, rude, and lack of the most basic respect. He claimed the wheel alignment could be questioned after driving 5 miles, which made me extremely concerned the quality of their repair. My car worths more than $120,000, and has less than 20000 miles. The service I received from Autonation Collision Center Buena Park made me questioned about their qualification, professionalism, and my own safety while driving this car. I had been trying my best to be patient and understanding for their work, but Mr. Morris Lawrence's attitude and behavior gave me a lot to concern. If they have confidence with their work, why is he not willing to get the wheel alignment checked? The accident already gave me a lot of stress, and I chose Autonation because I trusted them at the first place, but this experience only add more hard time on me. From the first day the car was sent to Autonation, it has been more than 10 months. If they put in any effort to consider for the customer, the situation would be way better right now. Sincerely, Yunhong Sun

1. They underestimated the costs to fix way below actual. They did a poor job of estimating. 2. They over estimated the length of time to fix the car which is why they delivered my car a few days ahead of schedule. 3. I asked them to check my MBZ E350 computer system due to potential malfunction. They didn't do a good job. The system malfunction lights came on right after the accident. It was temporarily fixed but the problem came back on shortly after I drove my car home. 4. They did do a very good job at fixing the damaged areas which were the back door, front door, the frame and chassy of the car. They did an excellent job on making the damage wheel new again. For that I gave them 2 out of 5 Stars.

They are happy to sell you a car - but if you have an issue...you're on your own. I bought a car and was told that if there were any issues, to bring the car back within 5 days and there would be no questions asked. I asked them I need commercial registration and they said it’s ok we will take care of them. They told me we will take care of it and it will take 4-6 weeks. I went to there 3 times in first 6 weeks and asked them about commercial registration and they said yes you should have it soon. I received my registration after 6 weeks and unfortunately it was regular registration. I went to there again to ask them and they said it was DMV problem and we will take care of it in 2 weeks. It’s already passed 2 weeks and they still didn’t take care of it. I tried to call them many times but they didn’t return my call. I'm so disappointed by the lack of ownership of this problem. I don't care if they have good cars - I don't trust them to take care of an issue. Apparently they can just churn out car sales so they don't have to care about a customer. Hopefully they'll change their ways soon because I don't want anyone else to have to go through this! My Strongly recommendation PLEASE DON’T GO TO THIS DEALER. I will not go the this dealer anymore.

Overall great experience leasing from here, smooth experience and we felt very well taken care of. We would definitely lease from here again.

Worst dealership I have ever set foot in. The sales team are amateurs. I've never been to any luxury car dealership that had such unprofessional, uninformed and "weird" sales staff. Go to any other MB dealership. If you go here be prepared to spend three times as much time standing around. It's beyond my comprehension how MB could allow this type of representation of their product line. I simply left and drove a few miles away to another dealership and got my new car in less than 90 min flat, from a salesperson who was relatable and proessional

I’ve been going to this place for 7-8yrs and the service has been excellent. However, for yesterday’s service ...I was not so pleased. I had to call in three times to check on the status of my car. Third time I called after 30 min. of promised time, my car was ready but left not notifying me. Service person said he tried to call me, but I did not receive any calls at all. When the service person said to give me a little discount , I did not respond, since I was a bit offended. I wanted an adequate service not a tiny break on the payment. I was not feeling happy and satisfied when I left the service department.

Great customer services. I was here to test drive , sales advisor Danny Lee war very knowledge and patience

They are happy to sell you a car - but if you have an issue...you're on your own. My husband bought a car and was told that if there were any issues, to bring the car back within 5 days and there would be no questions asked. So - that's what he did. They took the car back without too much trouble and promised that our deposit check of $20K would be shredded and that none of the financing would go through. Super smooth, right? WRONG. 3 weeks later they cashed the check. We notified them right away but no one seemed to take any responsibility and kept telling us, "they'd get back to us." $20,000 is a lot of money to take out of a checking account - but no one seemed concerned at all! Now - after more than a week of trying to get our money back the manager calls and tells my husband to call the finance company to take care of the issue. REALLY?!? He gives a lame excuse, "they won't talk to us any more." That is so unbelievable. Your own finance company (Mercedes-Benz Financial Services) won't talk to you about a mistake YOU made by submitting a customer's $20,000 check and financial paperwork?! What kind of business is this?? We still don't have our money, but House of Imports has left us out on our own. NO HELP WHATSOEVER. I'm so disappointed by the lack of ownership of this problem. I don't care if they have good cars - I don't trust them to take care of an issue. Apparently they can just churn out car sales so they don't have to care about a customer. Hopefully they'll change their ways soon because I don't want anyone else to have to go through this!

Always a great experience. No attempt to sell you stuff you don't need or want. The car I wanted was in San Diego, James had the car delivered to my home in Tarzana on a Saturday. Could not be happier.

Deplorable customer service by service manager, Sam. I brought in my car to get my radio sound fixed. I was charged $500 for the repair. The original service rep I was working with, made the receipt different from what we agreed to verbally and written through email. I urge all customers to make sure receipts are consistent with the charge for service they promise. They did fraudulent work by saying something and documenting something else on the receipt. The original rep left the job and Sam did not believe anything I told him even though I showed proof with email testaments. When I tried to explain to Sam, the manager, the history I had with my car service and the original rep, Sam became frustrated and told me that he did not want to continue going back and forth with me and it was my word against his mechanics. Sam told me that he had his lead mechanic working on my car. After the said “fixed radio” by the lead mechanic, Sam aggressively insisted that is was Normal for my car radio to STAY ON for 3 minutes after my car was turned off with key out. He cut me off in the middle of sentences while I spoke to him. He even raised his voice at me. Even though I knew it was not normal, I kindly asked him to please provide a written statement stating that it was normal for my car radio to stay on while the car was off as he was insisting, and he retracted his words and said he would do his research. After all that, I got a call back and I was told that my car radio was finally fixed and that the radio would turn off automatically when the car was turned off. After being in the shop for over a week, being mistreated by various employees, including the manager, Sam, and charged $500, I picked up my car only to find that my car had the original problem: NO SOUND from the radio. I would like to make it known that the customer service that I experienced here by multiple service reps, including Kris, who yelled at me over the phone and told me that the radio malfunction was NORMAL and the manager, Sam, was absolutely disgusting!! Nobody should be treated the way I was treated. My car was in the shop for about a month for various repairs, which I paid over $2,000 for, and every interaction hostile and violent. My experience was a complete nightmare and something should be done about this. These employees need training on professionalism, personal skills and customer service. My experience was tremendously stressful!! The lead mechanics are incompetent, the employees and managers are barbaric, hostile, and lack communication skills, conflict resolution skills and leadership skills. On multiple occasions my car was returned to me with wires hanging out and electrical parts exposed and out of place (I have pictures of this and so does Sam). On multiple occasions, I brought my car in for services and repairs that I paid for, and returned to me with NOTHING DONE, only finding out that nothing was done once I drive my car out the lot. Does anyone make sure that the repairs are actually done before the car is returned to clients? Where are the checks and balances? I advise everyone to beware for this place!!! Only one star because my $500 was returned to me after their “lead mechanic” couldn’t properly fix the sound on my radio. However, there is no way to compensate my time wasted, added stress and the disrespect I suffered at this place. Please Be assured that I have reported this experience to Mercedes Benz headquarters and I will be reporting to the BBB.

I had an appointment for noon get Service A on my 2018 Mercedes. At first the when we arrived for our appointment we were not greeted. Then I asked one of the young kids working the reception desk about my appointment, he asked who was my appointment with, I had forgotten. He couldn't help me and said another service gentleman would have to help. Another person came by my car later and looked my name up and said it was Andrew. Once Andrew was called and he took over, the service was excellent. He made sure we were taken care of, walked us through the process and we received a loaner car as it would take several hours for the service. Andrew kept us in the loop and was great and professional. Thank you.

Great experience! Everyone was kind and helpful!

A fairly large car dealership that imports expensive European cars, hence its name. My grandmother purchased her car there and I am happy to say that they have great customer service and experienced salespeople as well as a very awesome coffee machine. 😂😂😂

I. Do know about this awesome Mercedes dealership awesome Port since 1984 got my first car 300--D which was the first year of my experienced and noticed that this Dealership is the best deallerships in Buena Park in oremge country's & becomes my favorite car dealership & since 1984 I'm not driving any other car only Mercedes-Benz strongest Allegan & reliable transportation in the world specially with such team's of personal who are totally welcome you &please to serving for any kind of help or advices. Best regards Hassan chitsaz people's champion. God bless 🙏🥊 🙏🥊 🙏🥊 🙏🥊 🙏🥊👊🥊👊🙏👍🥉🥉🥉🥉🙏🥊🙏🥊🙏🥊👍

Jovel, Jorge, Sanchez helped me a lot on the purchase that i made last week. They made it easy and quick for me. thank you so much

Friendly sales associates. Enjoyed the test drive experience.

Jeff Chung is my service rep, and his service is exceptional. I have a peace of mind that my service is taken care of and I have a loaner to continue with my day without delay while my car is in service. He keeps you up to date on status and communicates with anything they see during service check ups. If you want premium service see Jeff at House of Imports

Good and speedy service!

Adam has always gone above and beyond to make sure my service experience is fantastic. I have several cars and always bring them to him for service. He truly makes my experience pleasant with his knowledge and concerns. How refreshing to have someone look out for the customer and provide expert advice and service. I will always return to see Adam.

horrible experience with their service advisor: "CHOW, BILL". 20 minutes late for the scheduled appointment time; let me wait for 2 hours for 'resets' motor and an unknown recall. he even being impatient with my questions. i was very mad with all this horrible experience. i still cannot believe this is how Mercedes treat the customer like this. i hope anyone read this avoid this horrible service advisor: 1701 CHOW, BILL at all cost.

I had a perfect experience with Sales Manager Erwin. Perfectly honest and helpful - no glossy finish at all. Erwins team worked hard to make sure I am satisfied in every way. I would recommend Erwin to anyone shopping for a car and ready for a refreshingly honest customer experience. Thank you Erwin.

I picked up car with dusts after repair . No car wash after repair.

They reserved the car I found at MB website. Friendly Sales Associates.

They reserved the car that I saw from the MB website. Very friendly Sales Associates.

STAFF WAS FRIENDLY BUT I WAS DISAPPOINTED THAT THEY WOULD NOT HOLD THE CAR I CAME TO BUY FOR AN 8PM APPOINTMENT FOR 2 MIN WHILE I GOT OFF THE FREEWAY WHILE SPEAKING WITH THEM ON THE PHONE THEY SOLD THE CAR IN MY FACE SAYING I WAS 2 MIN LATE !

Their customer service was outstanding. They answered all my questions in a pleasant manner. I had a great experience and purchased a vehicle.

Best Service Department!! Adam and Scott are very helpful they worked together to solve the issue on my car.

Erwin and Caesar are fantastic! Recently purchased a Mercedes E Coupe, they went about and beyond to accommodate me! They even delivered the car to Los Angeles. I highly recommend this Dealership. No pressure, great prices and beautiful facility.

We bought a 2016 CPO vehicle at House of Imports Buena Park last week. the No-haggling vehicle price policy was great but the push to purchase the extended warranty/prepaid maintenance was horrible. The paper work/finance guy (Omar) spent a very long time stating that the Mercedes factory and CPO warranty are junks trying to get me to buy the extended warranty, dropping the price 2 different times. I did not get the extended warranty but it was extremely stressful kept saying NO to the guy.

Cyrus has been very professional, helpful and patient in accommodating us to purchase the car that we like that we can afford He made all the effort to talk to managers so we can make a deal

HOI is THE place to find the perfect MB. Iman is a most gracious host and helped me through the process of finding the right fit. Weather you know what you want or just need a little help Iman is the person to ask for. We hit it off right away. He is more like a personal shopper. Thanks again House of Imports my mb GEL550e is a great fit.

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Great service. JAG helped me through the entire process, great professional.

be careful unreliable with appointments

I called Monday morning to inquire about the process of bringing my ‘04 E55 AMG in for some possible warranty work on the SBC (brake) system. I was quickly informed that the cars SBC was covered under the extended warranty was scheduled to drop the car off that afternoon. The service writer Scott was prompt and was very helpful when dropping the car off, he even notified me of an open recall and listed that repair on the work order. Scott followed up with me the next morning saying that, indeed, the work was covered under warranty and should be completed later in the day. I picked up the car the following morning and was in and out of the service department in about 5 minutes. With the age of my car and the fact that I was coming in for warranty work I expected some push back or to be up-sold on service. Not the case at all, the process was painless, quick and above all honest.

Thumbs up for Simon Chen at House of Imports Buena Park. Simon takes care to hear and address my concerns when bringing my car in for service. Thanks Simon!

Sales professionals in any one company are not created equal. I contacted Stephen R. of Mercedes Benz House of Imports for a replacement lease vehicle and he did a straight-forward deal with me. We exchanged information via email and text a day before and closed the deal in 1-1/2 hours the next day. I really appreciated that.

What I liked was a no pressure environment my sales person Danny Lee was very helpful to me on picking out my new car . Must be a great place to work as everyone walks around with a smile on their faces.

First time here for service. Scott is a great service manager. With the constant flow of customers in and out, Scott did a great job keeping me posted on the status of my vehicle while I waited. Genuinely a great guy. Paul Griffith

My car service was completed and delivered as promised.

GLC-300 is great and whole purchasing experience is even better! Thanks for Sam, Ling-Ling, and Jordan, 5 of 5!!!

Got a 2019 Benz E300. Sameer Moosani is a very professional and efficient salesperson that I'd like to work with again for my future leases.

This is the worst dealer I have ever worked with. I've called several times and no one seems to know how to use a phone to return a call. They lost my business when I returned my lease. Worst customer service ever.

First class service!

Joseph De Dios is very professional and super helpful. He answered all my questions even after work hours. Jacob Pelzl is also very helpful.

Lots Of choices...Sam , Marcus & maintenance crew👌🏽

Service advisor was nice to me loved the ride back to the house and the valet pick up on my mb was perfect

Very satisfied

Jacob (sales) really went above and beyond and helped me get the car I wanted (red interior is hard to find) Even weeks after my purchase he was reachable for questions My husband and I had. Really an amazing experience! I was very pleased!

Excellent service! Thank you very much.

Great Service and huge selections !

My GLK350 got the replacement airbags and Jeff Chung was my service rep from House of Imports and he called me right away. He was courteous and wonderful! Polite, helpful and quick in action. Noticed a small problem when got the car back and the other staff in the parking area went to check with the service rep for me. Got me water while I was waiting. Jeff came to me when he was free and he handled it right away! Thank you Jeff and other staff who helped me!

This has been my worst car buying experience ever. You would think a Mercedes AutoNation would have the highest level of customer service, but maybe that’s what they bank on. My salesperson, Ken Krysanov, seemed like an honest person at first over the phone, but when I came in, I think he knew I was already sold, and he felt he could take advantage of me. In order to get a loan, Ken said I had to purchase a $3,695 dealer warranty because the lender would not approve the loan without it, but that I can cancel it for a full refund after 6 months. I went ahead with it, but when I got home, I did not receive any information about the warranty at all. Just an admin fee for $3,695 showing on the purchase contract. When I called Ken to get documentation for it, he told me there wasn’t any, but not to worry because I was in the system. I told him usually whenever I purchase a warranty, I get paperwork outlining the Terms and Conditions. Then he tells me I’d get it later after the loan gets finalized. Then he sends me a document that I signed purchasing the warranty, and it references the Terms and Conditions, which I do not recall ever seeing at the signing. My guess is, because they didn’t want me to see the terms and conditions for cancellations. Probably after 6 months, it would be pro-rated for a much less refund, if any at all. I also did not receive the floor mats that were advertised with the car. When I was signing, they weren’t on the due bill, so we asked Ken. Ken said he knew nothing about them. I told him it was itemized in the binder as included options and asked him for the binder. He said he didn’t know where it was, without even trying to look for it, or ask anyone. They said if mats came with the car, then they’ll be in the car. Ken pulls up the ad, and says he does not see anything about them in the ad, but when I got home, I pulled up the ad, and it said “Included options: Carpet Floor Mats and Carpet Trunk Mat $225” I took a screenshot and emailed it to him. The Trunk Mat is in the car, I figured maybe they got shampooed and they’d put the floormats in the car once it’s sold. He didn’t bother checking that either, he just said he’ll order a new set, and I have to drive an hour again to come back and pick them up. I asked if he can just have them sent to me instead of the dealer or if I can pick them up from a Toyota AutoNation that’s closer to me but he refused, again did not even want to try to see if that was possible. Another thing that bothered me, when we took the car for a test drive and I got behind the wheel, and started to drive, I noticed a puttering sound coming from the engine. I know Ken heard it too, and he starts talking very loudly and excitedly about when he test drove a corvette. So I interrupted him and told him I could hear a puttering noise. That’s when he acknowledged that he heard it earlier too, but it went away and we figured maybe the engine was just cold. The entire time we drove, I would talk ask about the car, but Ken would keep talking about the corvette. I figured maybe because it’s a used car and not a Mercedes, but he seemed somewhat informed in answering my questions about the car, but would always segue back into the corvette. It’s been a week and half now, and I still have no proof the floor mats were ordered, and no response to my request for the Terms and Conditions of the Dealer Warranty. I call or email Ken everyday, and all he ever says is he’s working on it, but nothing comes of it. And when he says he’ll get back to me, he never does, I only get my responses because I call or email him again. I should have received both of those items when I got the car, what’s going on right now does not seem right or legal. I’m going to consult an attorney and I refuse to finalize the loan and pay the remaining deposit that is due, until I get the floor mats sent to me and receive the Terms and Conditions of the Dealer Warranty.

Joseph Kuwitzky in the service department has exceptional service! He is professional, transparent, and prompt! He had my Mercedes C350E fully serviced within two hours of arrival and went over everything with me. I’ll be going back to this location when my lease expires to look at new options to buy or lease. Thank you Joseph!

Joseph Kuwitzky in the service department has exceptional service! He is professional, transparent, and prompt! He had my Mercedes C350E fully serviced within two hours of arrival and went over everything with me. I’ll be going back to this location when my lease expires to look at new options to buy or lease. Thank you Joseph!

the dealership has a lot of inventory to choose. The sales is Very friendly.

I recently acquired my first MB, a E350, bought from a private seller and I needed to connect with a local Benz dealership. I saw an ad in the House of Imports website for a free "Pit Stop" screening. So I called HOI and got an appointment for the same day afternoon. Kris Sharma was my technician/rep. He was thorough . . . took images of my car/details using his iPad, had no problem with my request for "Pit Stop". The lounge for customers has two Starbucks coffee stations serving free coffee, decaf and hot chocolate. Nice touch. After two hours, Kris came to the lounge to get me, took me to his office, reviewed what needed to be done, and walked me to my car which had been washed and dried. Great customer service. Will be back!

Everything went smooth! We came in without an appointment but were assisted without having to wait. Mario was very helpful and polite! Our car received a nice wash and the inside was touched up, too! Thank you House of Import! It was a nice visit! Please keep that up.

I received absolutely top notch service from Jim Ononui in my recent lease of a new SL450. Jim set aside time for me, found the car that fit the bill and traded for it, and had us in and out of the dealership in a couple of hours or so. All the other people we dealt with at House of Imports were super helpful and friendly. I'm glad to have brought my business to Jim!

I had Scott to help with me my service and I could not have asked for a better representative. Really pleased with the customer service.

We purchased a used Porsche Panamera on March 31 from the House of Imports in Buena Park, an AutoNation affiliate. It came with AutoNation's satisfaction guarantee, of 250 miles or 5 days. With less than 100 miles on it and on the 3rd day it was low of oil. We took in for that and we noticed the smell of antifreeze. The service manager, Kevin Sanchez, told us to take it Irvine Porsche (part of AutoNation) and they would take care of everything for us. It was not until the 5th day of being in the shop that House of Imports finally authorized the repairs. I would NOT recommend the House of Imports for ANYTHING.

Fast, friendly and efficient.

WE GOT TAKEN DEEP! My wife and I purchased a 2016 Mercedes Benz GLA-250 4Matic in April 2017. She shopped online and we walked in with pre-approved financing from Capital One. We found a used 2016 Mercedes Benz GLA-250 on the lot which we were very happy with. Unfortunately we had to deal with Capone the Finance guy. He gave us paperwork indicating that our financing was with Capitol One, he switched us over to General Motors Financing and we didn't find out until we got the bill. He told us that we purchased coverage for all routine maintenance for the life of the loan and that was a total lie which we found out after THREE oil changes. (A Services) We paid $1,600 for maintenance that was worth $600 at inflated dealer service prices. Capone jacked up the rate and term of the loan in his favor. We are stuck in 7 year loan even though we had a big down payment ($7k). Sure he had us sign all the paperwork locking in but the deal on paper had nothing to do with his verbal representations. The dealer management knew how badly we were taken and signed off on the deal. I called to complain and they confirmed what was done but that was it. When our routine maintenance was used up and we could not get a 4th "A" Service done all they did was confirm that we only purchased 3 services. House of Imports Auto Nation will not negotiate on the car price saying that it is fair but they continued to take us deeper and deeper on the deal. At this point I feel CHEETED and TAKEN. At least we picked out a great car but I will always remember how paid dearly for it.

I bought a Nissan Altima in December 2018 and replaced both headlights, brakes, had the computer reprogrammed and now towed it to Nissan this morning to find out the transmission needs to be replaced. At 69k miles and only owning the car 4months I will NEVER buy another car from any Autonation.

Kindness kindness kindness~

Great service. Jeff Chung is always polite and friendly.

I was pleased with the service. I have purchased seven cars from Fletcher Jones, and had my cars serviced with Caliber for the past twenty years. I am going to work with House of Imports from now on.

Jim Ononui my sells rep is the best! Thank you Jim!!

Great service！I definitely will highly recommend them to my friends. They are considerate and always give you piece of mind.

I have been a house of imports customer since 1987. Jag Reyet has been my service advisor since the same time. My experience with House of Imports as well as Mercedes Benz has been excellent every time I bring my car for service or buy a new one.

I bought a 2014 Rav4 Ev 2 months ago. The vehicle shuts off on the freeway since day 1, the battery only gets 72 miles out of 115 miles. Every time I charge after vehicle dying, I blow a breaker while charging. I have kept the sales sheet in window that says 113 miles on extended charge. I've towed this vehicle 3 times now, my wife has cried every day to me about this vehicle. I own another Rav4 Ev and drive to work 50 miles everyday 100 mile round trip. I work for Vw and I'm a certified high voltage technician. I cant believe this is how you treat your customers. I have documentation now from another Toyota dealer and Ev west that the battery range is only 60% and faulty under heavy load. I just want to give the car back or please hold up your word. There is something called a warranty! Respect your customers and hold your word. I'm contacting KTLA about this and BBB. I will call a lawyer next. You cannot sell a car that dies on freeway. The salesman told us the vehicle gets a 113 mile range, well it only get 72.....thats a 40 mile difference. How is a car that's died 3x and left my wife stranded not under warranty Toyota?

House of Imports was awesome. Jacob Rodriguez was my sells man. He got me exactly what I was looking for. It was easy breezy. He was very down to earth and really worked with my budget definitely willl be going back to get my second car!

My experience was totally amazing. They fixed my car perfectly and provided great communication throughout the whole process. Thank You House of Imports !!

excellent sales service

recently bought a car from house of imports, excellent service

Great service

Great service

Very professional and also reliable. Always satisfied with the work.

Sam is the man! Brought a beautiful car home without having to be there many hours!

The service was excellent , and every item that needed attention was addressed. Mr. Jag Reyatt is an efficient, knowledgeable, and excellent service manager.

Thanks you Mr.Bang!!!

Mario did an outstanding job about informing me regarding the status of my car's repair. Very friendly, kind and courtesy. It was a pleasure working with him.

Nick What is my daughter salesman and he was wonderful very informative and caring did not try to push us or force us to buy anything we didn’t want nor need

Pushy place and people. Excessive waiting. Even their computer network had issues that day. They did not seem too interested in pitting customers first unless you were looking to buy one of their top line show room models.

My service adviser Bill Chow was very helpful.

Nobody beats the house! It’s such a true saying for HOI. Every time I bring any of our cars in they always make sure to take care of us and take care of us right. I have two other MBZ dealers close to my house and work but because if superior customer service I always make the trek to House of Imports in Buena Park. They have such a great team to work with and they all cover for each other when the other is not available.

Good experience & Friendly staff!

Excellent service and value! Speedy purchase process. 👍

Jeff Chung has been providing excellent service every time I got a service from the House of Imports. Thanks, Jeff.

Service department Joseph he so awesome great customer service 🙌 . Thank you Joseph😊

The team at House of Imports made the purchase of my AMG E63 incredibly easy. Paul is an awesome sales person with impressive knowledge of the vehicles. The car is amazing! Thanks, Chris

Kris Sharma was very attentive to my and needs and detailed out all items needed for my vehicle.

I had a service B. Bill made it very easy to take it in that day and I had it back in 2 hours. everything was done and I had my Chi tea latte. Thank you for the great service.

Fleet managers are so nice

The House has been taking care of my Benz for several years and I can absolutely say they are fantastic. They always give clear concise advise on servicing needs make recommendations on the must do items and suggested items. I’m a single woman so I really appreciate this and always know that I’m getting honest advice. Their service and customer care is five star. Thank You to Sam and Simon.

I had an amazing experience. I am excited about getting my next car in three years. Our salesman was informative, professional, and kind. I would highly recommend him and the dealership to all my friends and family.

Good.

Worse experienced ever, they took the floor mats away from the car and promised me to get me one, but never happened. They just waited until the return policy expired and never heard back from them. Not the best place to buy a car. Finished manager was rude and treated me different because only one bank would take my loan. I feel discriminated

Your BMW dealer located at 6750 Auto Center Dr, Buena Park, CA 90621. Is the worst BMW dealer I have gone in to. They made return of a BMW so difficult that I needed to select another dealer. BMW dealer in Santa Ana charged me only disposition fee with out getting another car from them. To any one on the market to buy or less a BMW avoid Buna Park dealer

So dissatisfied services

Outstanding service.

Took my Mercedes CLS to the house of imports for my yearly service. What a customer service, they make you feel like family. On top of it they gave me a great deal on prepaid maintenance, this is my new dealership to come to, got a VIP treatment from the time I walked in. Thank you hours of imports!

Joseph Kuwitzky the Service Consultant at the House Of Imports Buena Park Ca , Is the Best when it comes to Great Customer Service . I had a lot of Questions about my Mercedes Benz in regards my Service B Plan ,, And The Gentleman answer all my questions in a Very Professional way .. That makes a big difference when it comes from getting the Best Service , Thank You Joseph ...

Leasing the car from here very easy and fast, The sales team of Mr. Sam Hwang, Ms. Lin Lin Ma, very highly recomended, Very helpful, Fast, Easy & Professional. I intoduce friend to lease the car with No Brain at all.

Lin Lin and her sales team are awesome! I never once felt pressured to buy. Lin Lin gave me all the information needed to make an informed decision. There was no haggling and I got a really great deal on the car I wanted. Would definitely recommend stopping here if you are looking for a Mercedes.

Greater customer service and friendly staff

Very nice and friendly team. Excellent cars and competitive prices and finance rates.

Best experience I have ever had. Lin Lin, Jordan, and Sam were fabulous to work with and I will be back for sure in the near future. I highly recommend them to anyone

Great initial experience leasing our Mercedes. Fantastic service.

Good service in all prospects..good job

Excellent customer service

AMAZING experience at House of Imports! We are elated with our new SUV- A huge and special thank you to Johnny Garcia and Ronelle both went over and beyond to make this experience a success.

I’m another happy Home of Imports customer! My Sales Manager Erwin Artacho, was simply the best sales person I’ve ever purchased and car from. Erwin made the process easy and relaxed. Erwin answered my questions throughly and always returned my phone calls in a very reasonable period of time. He made my wife and I feel appreciated and respected throughout the buying process. He didn’t hesitate to charge his schedule to accommodate are needs. I have already recommended Erwin and the House of Imports to friends. Thank you again for having such a great sales staff. Jack Rizzotto Jr.

The House of Imports , number one friendly costumer service. That why we're going back, thank you. Keep up the good services.

Bad customer service in Parts. Take your car somewhere else!!! Not worth it leaving with unpleasant interactions. Manager or Owner Please observe your employees on how they interact and treat your clients over the phone! Your employees are scaring your clients away. Rude service received !!!

Sales Associate Ronelle Florentino was awesome in picking the right car me and my family, she was very professional in finding the right vehicle for the right price, easy to to contact through emails, text or phone calls, felt very comfortable talking with her, will recommend any friends or family members if they are interested in looking to purchase a car... thanks again, Carlos M.

I was that close to buy a car today. The carfax of the car had no accident no damage but the service history indicates that it was damaged.!!!! I hate liars

Love d keychain and d abundant Starbucks coffee 😂😂😂

Jag is the best and so knowledgeable!

Terrible experience with these people at the Mercedes Auto Nation. Be prepared to be lied to and have your paperwork done multiple times and then realize that it was still incorrect with errors and overcharges. Do yourself a favor and do business with a local owned dealer who actually gives a damn. Not a corporate owner dealership who only cares about their numbers and bottom line.

The car I bought is a 2007 make but was very well maintained, very clean. They helped me removing the front window tints for no charge.

Mario was very helpful and attentive to my needs. Will definitely be seeing him as my service advisor.

The service writer took very good care of my wife when I sent my GLK down. We didn’t even have to leave car it was diagnosed on the spot , great dealer and great service.

Closest MBZ dealer where I lived .... They’re ok 👌 ......

Great and quick service!

This is most horrible place i have ever been. The people do not care for customer they just care for money. I have traded my car here but it is been 45 days but till now they have not paid my trade off value yet and now no one from Dealership contacting me and neither picking up my phone. They cheated me and moreover I continue to checking with them and wasting my time. I would recommend no one should shop here.

Staff here is totally unprofessional. Once they sold the car they don't care about customer and staff don't follow up on any customer problems. Be careful on trading your car here they may take take forever to pay for your traded car and it may impact you credit. Moreover I recommend to not shop with this dealership.

John Kim is a very good service advisor. Cool guy

A bunch of biggets in the parts department i ordered a part that was $180 my gf was trying to surprise me by ordering the same part without informing me but when she handed me the part i asked her what did the total amount come out to and she replied $88 fml must be nice to be a female shopping for car parts lmfao

Just had my wife’s first service of her GLE & House of Imports did a great job. I do recommend their service center...

Very Professional, helpful and trustworthy.

My service consultant Adam was helpful and trustworthy

Fast and efficient and super friendly and soooo easy

Excellent service, friendly staffs

Great experience!!

Capone in the finance department was great as well as Eddie in the service department. A+

Loved the very good price, no haggle in return, NO unwanted dealer installed NON-options. Very courteous professionals, DANNY lee was simply THE BEST.. I had flown in from PHX, car was ready, check out details, test-drive. Had contract within an hour. Loved the drive back home to AZ the same night. Totally opposite of the experines w/ my local dealer here, who insist on selling me what I do not ask for.

Loved the very good price, no haggle in return, NO unwanted dealer installed NON-options. Very courteous professionals, DANNY LEE was simply THE BEST. I had flown in from PHX, car was ready, check out details, test-drive. Had contract within an hour. Loved the drive back home to AZ the same night. Totally opposite of the experiences w/ my local dealer here, who insist on selling me what I do not ask for.

My service advisor Jag is the best... taken care of me for 8 years now

The employees who assisted us were friendly, knowledgeable, polite, and efficient. We received excellent and fast service. I am recommending House of Imports to all my friend and family.

My experience with buying a used luxury SUV from Nick Salama, Major Accounts Manager at House of Imports was spectacular. We was very professional. Although I was buying a competitor brand- and being that we were at a Mercedes Benz dealership- he did not force his brand on me. Great speedy service for a busy Sunday.

Paul Jovel was great to work with. My brother and I were very happy with his customer service when we were looking for a car for my mom. We ended up purchasing a very nice 2019 CLA.

Came here because my parents bought their 300SEL diesel through the House Of Imports back in the mid 80’s. Ive been seeing the c300 model on the roads and the body is something that i actually love. So i decided to go to there to test drive a few models. Jacob Rodriguez and Lebanon Alamaddine were a great team. Jacob approached us in the parking lot in an easy and comfortable manner, allowed me to vascillate in my uncertainty and talked me through to help me work through what I wanted. Lebanon was very personable and emulated what the MB brand is about. Class. Loved my entire experience there!!

The Hwang group were very helpful and made the transaction enjoyable. It was the 4th MB we have gotten with their help - each has been a blessing. Great job!

service is poor ... unfriendly staff & service takes forever ... other customer i talked had the sane experience ... mercedes in newport is much, much better.

Great, easy car buying experience.

Marcus Lombardo is one of the nicest, funniest, easy going, knowledgeable service consultants House of Imports has!! He makes the whole experience top class! He is my first choice every time, he will take care of you like your family!

great internet sales team able to reserve the car for me to test drive in person, sell it to me with a few hours and return the rental for me while I drive back to Arizona

good service and fast and very friendly

Great service! Best price! House of Imports saved me a lot of time by giving me the price by email. Within 3 hours, I drove a new car out of the dealer. Paul, the sales guy, did a good follow up after we picked up the car.

Went in for 20k B service. The team there did great work and my advisor made every effort to ensure I was able to get a loaner car even though they were already maxed out for those. Kudos to house of imports for their excellent customer service!

Selection of cars was great. I didn't have to look far for the car I wanted.

Very pleasant experience Knowledgeable staff With Kariem’s effort and expertise every thing went very smooth

Find Justin Yoo . He is good person and gave us really good deal.

This past week my wife and I had our 2018 Mercedes-Benz GLC serviced at House of Imports in Allan Halina, who took care of us, was friendly, helpful and professional. We felt that he cared not only for our car, but for us as well. Because he was aware when we dropped off our car that my wife was not feeling well, he immediately arranged for us to get loaner until our service was completed the next morning. We were extremely happy and satisfied with the experience. Bob and Marlene Burton.

Svc was excellent and timely. Just wish it didn’t cost so much to maintain an S class!

Good services, I enjoyed very much ,either GLS550 or C class for my wife this time was all treated professionally !

Amazing staff! I would go back there to lease again and again! Sal, Nina and Bastian were awesome! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

5 stars professional knowledge, kindness and excellent service.

Our salesman (Dietrick) did a great job and was very helpful. I brought my car in to review and everything was taken care of in a timely manner. He introduced also me to the service advisor while I was there and he gave me insight to the service department. I have already referred Dietrick to friends that are considering a Mercedes dealership

Prompt and efficient service by my friendly service advisor Joe Kuwitzky! I have enjoyed fair prices for honest work.

best Mercedes Benz dealership!

I received a very good service when needed and he Oferta me to bring my Mercedes Benz to my house and they’re very helpful ! This year, Allan Halina helped me with my services , great customer service.im so happy is my first time they treat me as values client 👍👋

Went in to pair my phone and top off all fluids. Chris the service advisor was by far the best in the business

Best services in the Whole Los Angeles Look for Bill Chow, best services adviser.

I received a very good service when needed and I already bought three Benz in this casa and they’re very accommodating and helpful with finances ! This year, Jeff Chung helped me with my 2 Benz services , great customer service.

This is the best dealer in the So.Cal, very professional, Ron Amani is the best sales person for us for over 15 years, I purchased many cars, just the best of the best, I just purchase my MB 2018 G63, they will beat any other dealer in price and professionalism.

Cesar is the one who offered the best deal ever in my life. He worked really hard to look for the car I need and offered the best deal for me. I highly recommence him for all people who looking for good deal car. He is the best!!

Excellent service!

Eddie was great and took great care of my mothers car thanks so much

Good prompt service with representatives and mechanics who know what they’re doing

We loved the customer service. Ashley was excellent, very genuine and patient with us. She showed ya the different models and shared prices with us without pressure. We definitely recommend the dealer to our friends.

Good service. Bill Chou is a good consultant.

My wife and I bought a car from House of Imports. We expected much better service as we had from other Mercedes and dealrriee purchased from in the past. We were not made to feel special about our car buying experience.

Horrible place, and one lie after another. I have so much to write. Having a sales associate (who was faking to be a manager) start to grab my arm to move me out of his way and him having to be stoped by another salesman, is just one part of my experience. This was in front of my husband, who told him that if he touched me he would knock him the @!&@ out. I will be writing a full review with all details and names. You might want to look for my review, before going there. I assure you, you don’t want to do business with this establishment. So many other great MB dealerships. This dealership is an embarrassment to MB.

Excellent service always received!!! 😊👍🏼

Great service! I recommend David Gonzalez for taking his time helping me with the SUV I purchased a couple of weeks ago.

I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/

Excellent customer service. Sameer is very knowledgable and always looking for the best options for me when looking for my next Mercedes. I keep coming back to this dealer because they always give me very good deals and Sameer is always available to answer any question I might have about lease options.

From my experience, the wait time was very short. Allan Halina, the service advisor was most helpful in facilitating the process. I'll look for him next time because he is very responsive to my needs, concerns and questions.

Great service. very knowledgable staff especially Ashley Villaruel Internet Sales Manager, Erwin Artacho Internet Sales Director and Lebanon Alameddine Finance Manager. I will give you all 5 stars🌟🌟🌟🌟🌟 keep up the good work. Thumbs up👍👍 God bless All of you.

More than a 3 hour wait to change 4 new tires and alignment. No offer of a loaner car, even though I asked. What happened to your service level? It’s terrible!!!!

Super excited with my purchase at Mercedes Benz Buena Park. Michael Poirier was very patient and made sure I got everything I was looking for in a car. He understood that for me, this wasn’t “just a car”, but the new addition to my family. I wasn’t embarrassed or “iffy” about my lack of knowledge in cars because he was also very honest and down to earth. He spoke to me like a person and was very patient while I made my decision. Great customer service. Thank you, Michael!

I just got an AMG CLC63C4S from House of Imports. The whole procedure took only a couple of hours. Needless to say I am very happy. Please keep up the good work HOI!

The service consultant was very knowledgeable in regards to the questions I presented. He answered my questions and showed me some steps I had to do in my car to remedy the minor problems with a window and car key battery. He was very patient and attentive to all my questions. I left very happy because my problems were solved.

Just got my self a CLA 250 sport. Super great service from Ronelle Florentino at house of imports in Buena park she made the whole process very delightful and Pleasant...and I can't for get Mr. Capone for all the great deals...thank you so much House of Imports

I had an excellent service and very helpful and knowledge able new service advisor whose name is the same as mine, Joseph. I recommend House of Imports for maintaining your MB cars. I have been with them for a long, long time.

May I first sing the praises of Mercedes-Benz?! I love the service no matter where I go! I want to give a big Thank You to Daniel Yanez in the Service Department & all of the staff at House of Imports in Buena Park, CA! I'm visiting from Salt Lake City, UT and my S550 was experiencing a low coolant issue. Not wanting to drive back to Utah with a problem like that I quickly searched for a local Mercedes-Benz Dealer and happily, I was given the directions to House of Imports close by! They were able to get my car in quickly, get the problem diagnosed & taken care of and get my car back to me on the same day - washed and sparkling clean!!☺ Needless to say, this is one very happy young lady!! I love my Mercedes-Benz! & I'm going to highly recommend House of Imports to my family and friends.

service was great. John Kim was just accomodating , and made sure I was updated with the repairs necessary.

I had a wonderful experience at House of Imports. Jason was my salesman and I really lucked out. I have been so impressed with all the details in my transaction from sales to finance to service. I highly recommend this dealership. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Mr. Lebanon is very helpful and understanding it was an easy process for us.thank you so much for the amazing deal!!

The best of the best service

House of imports is my dream come true dealer. Friendly & competent in all things ���

I had a great experience with my new Service Consultant Jeff Chung. I was greatly satisfied with his Excellent Customer Service. He showed concerns by explaining thoroughly what’s required for my car. And the job was completed in a timely manner as expected. Thank you.

The service is excellent and the prices are better than other dealerships

The House of Imports provides exceptional customer service, everyone that works here are very professional!! I recommend that if your looking for a new Mercedes or need service completed visit them

Jeff Chung is one of the best service technicians I've been assigned to since I began purchasing vehicles from Mercedes-Benz House of Imports Buena Park, CA. He was responsive, answered my phone calls personally, explained everything clearly, answered all my questions, and was incredibly patient, courteous, and kind. He made sure I received a loaner car without hesitation when I needed to leave my car and get to work with no hassle. He went above and beyond his job description, and tipped me off to some things that needed to be rectified, saving me a lot of money. I was so grateful. He had my car practically detailed and washed. It looked like new when I got it back. I also appreciated the personal care I received from Ryan Anderson, the manager, when my previous favorite service technician was no longer at the dealership. I've known Ryan since 2002, when I bought my first Mercedes. He always makes sure I'm taken care of, no matter what. When my 2nd Mercedes was totalled in an unfortunate accident, Ryan sent me to the sales manager, Jake, and I got a fantastic discount on my new car. Dietrich and Yousef were great in facilitating the entire seemless purchase. Nobody beats the house. It's really true. They treat you great.

Marcus Lombardo is my Service Adviser, he always demonstrates Professionalism, and is supper attentive to the needs of his Clients. Thank you Marcus for your excelllence in *SERVICE*. Sincerely, Sherry Compton

Bought my car at house of imports in BP and I only take it there for any type maintenance! I love my new Rep and costumer service is wonderful! I have never had a problem. I highly recommend this place for anyone!

Our slea associate was awesome. He made our car buting experience amazing and we plan to be Mercedes Benz customers for life. Everyone was prfessional and a pleasure to do business with!

Very nice environment with knowledge people. I was treated with respect and all my questions were answered.

It was my pleasure to have Moe Sfarjalani to help me purchase the car. He was excelent and dependable.

This is my first Mercedes Benz experience! I am very excited and ready to enjoy my beautiful car! Thank you Nick Salama for your professionalism; you helped me make the right choice and made the process very easy. Thank you again.

Excellent customer service! My car buying experience was spectacular! Thank you Rocco, Salah and Lebanon! We are customers for life!

Excellent service!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Thank you Eddie for helping me out with my car. I truly appreciate.

Bill is my service advisor and took my E300 to be serviced for its 1 year/10,000 mile. I also wanted the car detailed. He was able to add the detailing and get everything done in one day but then called to say everything was complete but the detailing was not done to his expectations. He wanted to have the guys redo it! I loved that! Imagine having someone who looks out for you! It felt great! When I picked up my car, it looked beautiful and of course ran perfect! Thanks Bill..!!! (The one point deduction was for the detailers not doing it right the first time)

Great service!

Service coordinator JAG was very honest recommended only what we needed and help us get the lowest price possible for a dealer service center

As a serious buyer, one of the most important to me when buying a car is promptness. At Buena Park Mercedes-Benz, we wasted no time. Erwin, the internet sale didn’t stop following up until we closed the undeniable deal. Everything is well organized and ready when we come to pick-up the car from paper work,delivery,demonstration and all kinds of details. I would not hesitate to recommend Buena Park Mercedes-Benz. My wife and I are both HAPPY �

House of Imports has been my "dealer of choice" since 1999. Every employee I have encountered there when I take my E-320 and C-280 in for regular service or problem issues treats me with professionalism and fairness. The work done is excellent and I highly recommend House of Imports. Ryan, Steve and Craig are assets to the Service Department. They make my visit comfortable and pleasant. I leave feeling happy to have House of Imports take care of my Mercedes.

Drive down from Northern Cal to Disneyland when the check engine light came on and the gas gauge suddenly went to 0 on my 2015 GLA. My car was due for its tuneup anyways so I took her into the House the next morning. Craig Tom met me and when I asked to see if he could fix my car he said, “Sure no problem!” We can take care of that emergency problem as well as switching up. They gave me a loaner car and I was on my way. My car was ready the next evening. Craig kept me updated on the status of my car and fixed the problem and did the A tune up! Thanks for helping me out with my car and keeping my vacation stress free!

Excellent service from Sam Hwang and his team on my new 2018 C300. Sam and his team not only helping on my new car leasing but also taking care of the old car end leasing turning in service. Hassle free all the way. Thank you Sam and his team again !

Thank you Eddie! Great service, everything was perfect. If I ever go back, I would ask for Eddie again

Thanks Adam always appreciate your detailed and efficient service it's nice to know that my daughter car is in tiptop condition thanks to you and your service department

Frustrating experience. Went in for an airbag replacement because of a recall, which is free. Car came out with a rip in the drivers seat. Manager said they'll do a 50/50 split to repair the ripped seat. Was suppose to be a free recall, unfortunately left me with an expense. Great experience? Maybe not. Just be careful with this dealership.

Went for my regular service. Great people and wonderful experience as usual!

Great service! Thank you for translating korean for my mom.

My experience with the House of Imports is exceptional. I am always receiving full attention from the representative Brian Malabuy and Sam Kish. And all people I am dealing with. I really appreciating the comfort and courtesy that I am receiving at the facility in La Habra. They are doing great job in the Mechanics and care of my E350,

Timing and Location has made the House of Imports the convenient Mercedes Benz Service Center to do Immediate and necessary repairs on my S550. Service Advisor Adam has been wonderful in making sure the customer service aspect of the is just as good if not superior to the Quality of service my Precious(S550) also receives!! My Baby runs as she should and I am very much a "Happy MB Owner" Thank you Adam and The House for keeping my Confidence and Loyalty to Mercedes Benz easy.

This people makes you feel at home. Cold water, excellent service and plenty of eye candy while your car is being serviced.

I had an excellent car buying experience from House Of Imports in Buena Park! From top to bottom I was treated very well and most importantly received a super competitive price. The dealership is immaculately kept and the friendly service of Craig Tom and Michael Poirier was inspiring.

I am completely satisfied with their service. Cupone and Marcus are both very professional and very helpful. I most certianly will be using them again.

Excellent service. Lin Lin Ma is very knowledgeable.

My experience was very good The sales person was very knowledgeable and very helpful tank you Ron Amani for helping me get the right car,I got a GL 550e

Patric was friendly, professional and very helpful!

The best service department I have been coming here for the past 20 years I have gone to other Mercedes Benz dealerships and I always come back to house of imports for their service

Great place to buy from! Everything went smooth and in a timely manor!! Would definitely buy from them again!

They are very professional and knowledgeable,I recommend this dealership to everyone.

My recent experience with House of Imports was excellent. My advisor, Simon Chen was extremely professional and took care of my repair needs to my satisfaction.

Craig and Jeff provided probably the best customer service I have ever received. My friends and I woke up at 5 am to get to Disneyland right when it opened at 8. Due to an unfortunate series of events, we ended up having to call a tow truck out in Buena Park only 10 minutes from the the happiest place on earth. My friends and I were devastated. After waiting for an hour for a tow truck, we were told my car was safe to drive to the nearest Mercedes dealership, but still needed to be checked out. This is when Craig and Jeff stepped in and made our day 1000 times better. Craig had called me on my way to the dealership so that he was ready and as efficient as possible for when I arrived. Once we pulled into the service department, they quickly found the problem with the car. They ordered us an Uber so that we could get to Disneyland and then called me just a few hours later telling me that my car was ready to be picked up right after its free car wash. I returned to pick up my car and was in an out of there within 10 minutes. They could not have been nicer, sympathetic, efficient, or energized to help lift our spirits of what we thought was a spoiled day. I have told so many people about the amazing customer service I received! I would recommend seeing Craig or Jeff any day!

So far the best buying experience I've had. Justin Sllamniku is a wonderful sales guy. The whole buying process was quick, honest, and hassle-free. I would definitely recommend this dealership to anyone.

Best car buying experience in a long time, facts short negotiation. picked the car we liked and it took less than hours to make the deal. Andrew the salesman is a superstar, polite and nice represented the facts and he let us make the decision, no leading or rushing, the sales manager what a help the nicest guy in the industry closed the deal in less than an hour. our experience with the service department helped us to buy the new car from the Mercedes Benz House of import good organization where customer service comes first. Thanks

Absolutely a great dealership if you want to purchase your Mercedes. I was in and out of the dealership buying my new car in 90 minutes. The guys were courteous, hassle-free professionals and did everything for me that I was looking for. The two gentlemen, John Perez (sales) and Billy Silamniku deserve rich accolades for their service. I highly recommend House of Imports - Buena Park, CA if you choose to buy your Mercedes.

Classic bait & switch dealership. Was promised a 12 month cpo warranty on a preowned s class. Was dealing with and in constant communication with the sales person for a whole week . We are 15 mins from the dealership and the sales person sends me a text saying the car does not have a warranty . Had they been honest and upfront I would’ve factored in the cost of an after market warranty and still bought the car. They didn’t do that and didn’t budge on the price either. Buyer beware & do your homework before so you don’t end up wasting your time .

Want crazy deal for your life dream car. Come and see Sameer!

Nick was amazing thank you for helping us find just the right car 28 gle 350 �

Terrific experience leasing my new CLA. Thank you Sameer and the rest of the team.

I had a very good experience with the dealerShip Who sells mine was really good and polite

Excellent customer service! Great experience with the service they provided. I strongly recommend this place.

Im really happy with everybody, specially my service advisor , Harry Reid, Very professional, nice and kind

Good Facility, Plenty Inventory, Friendly and Helpful Staffs Honest and Fair Dealing

My car-buying experience at House of Imports in Buena Park was exceptional. My recent Mercedes purchase was actually an enjoyable experience; the transaction went smoothly without any problems. Overall, the staff did a good job. 5 STARS. I will definitely recommend that my friends and associates do business with House of Imports. Ask for Jim Ononui - a very congenial person, and a truly professional salesman.

My father owns a 1998 E320, which he bought brand new in '98 from the House of Imports. He takes extremely good care of the car, inside and out. Craig was our representative who managed the service work. My dad hadn't been to House of Imports for a while, as he had mechanics locally take care of his needs. Craig was very communicative, patient, professional and committed to completing the work in the agreed upon time frame. He kept us informed during the service and my dad was very happy with the outcome. Dad expects t keep the car another 19 years. Thanks to Craig and the House of imports!

Service and reception are exceptionally great.

The Service Manager Ryan Anderson is a superb person, he help me went thru the service so easy and yet so smoothly. Thanks ! So as the Manager Sam Kashani as well. Thank you guys ! Frank Yeh

I own 3 Mercedes and I always have a pleasant experience at House of Imports. The cars are a little costly to maintain but I’m always well taken care of when I visit.

Great service and professional personnel’s, thank

I recently purchased a GLA 250 and Sam Hwang's team answered any questions I had and was patient with me through the whole process. I highly recommend working with his team due to their expertise and extraordinary customer service.

Sales man Jim was great. However trying to get ahold of anyone in finance was a big challenge. My partner and I purchased a vehicle, we never got any information as to who picked up our loan. I called multiple times and left multiple messages so that I could find out who we needed to send a paymdnt to. 3 days later no one returned my call. "Mind u I called the following two days as well." Finally on the fourth day I was able to speak to a sales manager who was able to provide me the information I needed. It had been over a month that we bought the car and if our credit wouldve showed this as a late payment this would damage our credit considerably. The experience when purchasing was great but follow ups are terrible.

...Best auto customer service I have ever received... on many levels!!! Alexx did a great job discussing my car’s needs. The mechanic clearly identified issues that are of concern due to my excessive work commute. My car is no longer bouncing along the freeway. All the warning lights are finally gone! Life is great! Thanks House of Imports staff!

Great people and place to purchase your next car. They will do everything they can to get you what you want. Ask for a gentleman named "Moe". He is the best! I purchased a AMG CLA45. He got me the car at a great price! Thanks Moe.

My wife and I flew in from Scottsdale, AZ to buy a car here. I was working with a salesman for a week or so to set up a time to look at and purchase the vehicle. We set up an appointment for Saturday morning. We purchased last minute plane tickets to fly out there. The salesman called me Friday when we were already at the airport to tell me the car wasn't ready yet and it wouldn't be ready until Monday. My wife and I went about our business and enjoyed our weekend. We checked out of our hotel Monday morning and went to the dealership to see if the car was ready. When we got there the salesman checked on the car. He then informed us that the car was sold on Saturday. So not only did we waste our time flying out there but now we had to buy 2 more last minute plane tickets home since we were planning on driving the new car back. On top of it all they didn't seem to care that they screwed us over since they already sold the car. I would not recommend this dealership to anyone.

Great experience with Alexx in service. Thanks for taking care of my car and making sure I could get to work!

I absolutely LOVE my 2011 Chevy Camaro RS . Jason Hogben you ROCK !!! � Signed,Sealed & Delivered straight from Nevada . She is everything I wanted & you made it happen . I can't thank you enough. I had complete confidence through this whole deal � and it felt awesome . So in love with my car ��

In short, Aaron gave us the best service experience we have ever had with a dealership. I would definitely recommend Aaron and "The House"!

Great service advisor Colby I have purchased three cars here all with sales person Jason. Great experience!

I looked for a used car on Craigslist and Auto Trader and found my self on small used car lots with used cars that may have hidden mechanical issues and structural damage from a car accident. I also found my self looking at used Mercedes at a non-Mercedes dealerships. My car lender refuse to fund vehicles purchased from a unauthorized dealer and gave me a list of approved reputable dealers. The House of Imports was on the list. On Labor Day, I came in to test drive a Certified 2015 MB E350. Cyrus Moatazedi presented the vehicle. I was afraid to test drive it because it has a column shifter, which is different from my Toyota Camry's traditional floor shifter. Cyrus drove it first and gave me an introduction to the car and how it worked. He demonstrated the basic features such as how to adjust the seats and steering wheel, how to operate the column shifter, a/c, radio, navigation etc. which made it familiar and made me feel comfortable enough to test drive it back to the dealership. No high pressure and just a simple education, Cyrus made it easy for me to decide to buy my first Mercedes Benz. Cyrus had the car washed and gave me a full tank of gas. At the time of purchase, only one key was available and the manual was missing from the glove compartment. One week later, I came in to pick up the Car Manual and the second key as promised. House of Imports has the largest inventory of new and Certified Mercedes Benz. They are conveniently located on Auto Center Drive off of Beach Blvd. and the 5 Frwy. Come in for a test drive and ask for CYRUS.

Awesome buying experience; no haggling or pressure.

Great service easy process looking for the best service ask for Cyrus

Top notch all the way. Harry was my service advisor and he communicates well. My car needed an extensive long repair and he kept me in the loop day to day. SO glad to have my car back. I missed her so....

Surprised by Sam Kashani and team. Damage to my friend's S550 that he purchased from there with my suggestion. I was told that a porter hitting his car was my fault. I was not offered insurance information. I was promised their procedures and put off. The service manager Ryan never introduced himself after the incident. Sam went right in protection mode and blamed me without my testimony. pictures, camera. He blamed me, told me he would get me a ride home and assumed the sale on the repairs without contacting the owner. AMAZING.

Bought an E350 and had excellent sales service! Very friendly and helpful! EXCELLENT service Dept. Everyone here is so friendly!�

My service advisor, Aaron, was excellent! Definitely 5 star! The 1st thing I disliked was when I called I was transferred 3 times and did not get the service department. Ok, those things happen once in a while....but all 4 times I called? Second the person who made my appointment asked when could I bring in my car.......I said as early as 9;30 am and she said great you got it. I was there at 9:30 met Aaron, discussed problem and I asked will it be ready today? He said it might but possibly tomorrow. Ok great he said he would call by 3:30 pm and let me know was being done and the estimate. A 2:30 pm he called and said it would not be ready until the next day.....no one had even looked at it! If they were that busy why would I bring my car in at 9:30 am when I could have scheduled it for the following day and not been without a car. They did give me a loaner car, which I really appreciated because they had my car 3 days. Like I said, Aaron was excellent through the entire process.

Jag, the service advisor, was very helpful and knowledgeable with regards to the 30K mile maintenance check on my 2015 E350. Brought the car in at 7:30am and it was ready by 10am. Ramon, the courtesy shuttle driver, was very friendly and punctual. Thank you for the great service.

I received a 10% coupon in the mail for any service my E350 needed. I called to make the appointment and was told the A5 service was $199. When I showed up for my appointment, the cost of the A5 service with tax was $206. When I mentioned the 10% coupon, I was told that was already factored in their $199 price. This makes no sense at all. Not sure if I'll be going back to this dealership in the future for any service to my car.

Erwin Artacho delivered the absolute best customer service! Thank you for all of your help! Your quickness and honesty is quite refreshing especially in the car industry! I highly recommend House of Imports!

My car was serviced right and very fast. Quite impressed with the courtesy, promptitude and how much professionalism I was been helped by Mr. Milledge. I will definitely come back for my next service with House of Imports in Buena Park. Thank you very much.

Fabulous Place of Business I've owned 8 Mercedes this by far has been the best dealership ever. Jacob, Jason, Kevin, Romero The Best ever!!!

I highly recommend having a service with HOI. Mr Christian Magana is the best service guy ever. He always go beyond my expectations and the quality of care is excellent.

The service personel was very efficient and personable I was helped by Sam now service manager and Christian the new person to be my contact very happy with the service

Parts Department was so Nice and Helpful . I ended up buying a few things that Ray showed me and he was very kind .

Christian is the bedt advisor I've dealt with at tjis dealership. Honest and thorough. He's one of the reasons I continue to use this dealership to service my vehicle. Christian is a definite asset to HOI.

I recently purchased a GLC 300 from this dealership and I must say I was totally satisfied with the service and expertise of the salesman Mr Nick Salama. It was a real pleasure to work with him and the buying process was simple and stress free. I would greatly recommend buying your next vehicle from the HOI.

I like the services here. Christian is very helpful and sincere.

Had my first service on my GLC 300 and they were the bomb. So far so good. Like the coffee <3

This dealership is a cheater ... beware !!! They told me that my brake pads are bad and it has to be replace right away. I took my car to other dealership and they told me I still have 80-85 % left. My service advisor was Chen Simon. Do not believe what they say !!! They are spoiling reputation & Trust of Mercedes-Benz.

Adam was great. Got my car done on time. Got a ride to pick up my car. Everything was great.

I brought my car to get serviced and a few things fixed, which was no problem. After 3 days w/o a car, they offered one to me. Which was nice. (But struggled for 3 days.) Then came to pick up my car a week later and the inside of the car was so dirty from the people working on it, it was discusting. We asked for them to pls clean it and they did half heartedly. So we brought it home and my husband cleaned it. The sales person was nice, our car was fixed, but after spending the kind of money we did, I thought they would have put a little more care in returning our car cleaned.

DO NOT COME HERE PLEASE!!!!!! I have never dealt with such horrible customer service. My check engine light came on the the "manager" did not want to deal with it.

Very kind and helpful with all my questions. Through check and mark on things that needed to be fixd, then let me know. I will definitely come back to look for Christian Magana for the service.

What a wonderful place to work excellent employees peace love and chicken grease

Just had a recent car service, it was a great experience, good & fast service, Adam (our service man) was so nice � & accommodating. Thanks!!!!

Our Point of Contact for service is no longer there (Julio). No more good service. I went out of my way to schedule the car so a loaner would be available but the lady lied and no car was available when I arrived. They want you to wait all day for a van. Total up-sale too with out him. I went in for a service check and spent over 15 hundred and they didn't even replace my filters.....clip joint.

I agree with the sales process being fine...Everything after is TERRIBLE. NO ONE WILL CALL US BACK AFTER LEAVING 10+ MESSAGES WITH THE FINANCE MANAGER AMD GENERAL MANAGER. We cancelled an extended warranty a couple months ago and were told a check would be sent to us, weeks later still no check. Even shortly after buying they were impossible to reach.

Brought my car in for my annual service, detail and polished up my dinged up wheels with Jag. I'm so glad that I bought the extra protection insurance for my tires and wheels years ago because I mess them up like crazy! My dinged up wheels look brand new again every time I visit Jag. He always goes above and beyond to make sure that I leave happy.

Christian Magana is the absolute best! Every time I go in with Sadie for a service, he is professional, friendly and efficient. Dropped her off at 10am and she was ready to go in two hours....fantastic service.

I bought a car long distance from House of Imports that I found on the www.mbusa.com website, and considering they are in California and I am in Iowa, the transaction went smoother than I thought it might. However my not being at the dealership in person changed the dynamics of the relationship: communication from the dealership wasn't as sharp as I would expect for a car of this caliber, and no one from the dealership spent any real amount of time familiarizing me with the car. The financial aspects of the purchase went smoothly. I would not recommend buying a car long distance to someone else, but if I were to do this again, I would manage the transaction a little differently.

The service at House of Imports was exceptional. My service advisor - Adam Tashchyan - took personal and professional care to see that my car issue was resolved. He kept me informed as to the car issue and when resolved made sure I was satisfied before the car was released. Thanks to all at MB House of Imports!

At the House of Import, the service advisor Colby Shullfer helped me a lot and he was very friendly. I recommend him if you need help with your car service.

I could not be happier with my buying and service experience at House of Imports. I love my Mercedes C350e. I'm averaging over 50 mpg and could not be happier! The whole team is very responsive and customer focused. Best car buying experience ever!

I went in to get my car serviced. I didn't have a appointment,but them helped me right away. They completed my service in a timely manner.

Had a great buying experience with Jim Ononui at House of Imports. This being our 7th Mercedes from our 3rd dealership, it was by bar the best. Even after the docs were signed, Jim took the time to point out and explain all of the technical features of the car.

Sam Novin-kashani always welcomes me with a smile on his face. He takes care of my GLK, gets it serviced, cleaned, and after a short wait, I drive away with a shiny car and a smile on my face! Great service, love the House of Imports.

This was the best and easiest car buying experience of my life! Lebanon was friendly and helpful, no pressure at all. Got through financing in a breeze and I was driving away in my new car. I wish everyone could have as pleasant a car buying experience as I did.

I love how I'm being taken care of. Comfort when I get my car back work done in timely matter, treated with respect offered housepatly, I rate this car dealer & service department a 5

I have two Mercedes, one on lease and one owned. All vehicle services are done within the time and I am very satisfy.

These guys try hard to please. When the occasional problem pops up, my service advisor Christian M. always gets me in quickly and provides a nice loan car so I can go about my day.

We bought our GLK350 here in Buena Park location and we always have our service here. Services always meet our satisfaction. Employee are attainable, helpful, pleasant, friendly and knowledgeable.

I joined the Mercedes family last week and I couldn't be happier! The service Tim provided and continues to provide as I soon as I reach him is the best! My biggest thank you for making this new car experience a great one! Thanks again Tim for the help!

Sam K provided with excellent service and kept me informed about my GLK 350.

Harry Reid has been the best Customer Service agent in the service department. He treats one like one really matters. He cares about his customers. I have been in for Service about 4 times (with other service people) since I bought my C300 in 2015 and I have to say, Harry will keep me coming back for service.

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.

Great Customer service, and Arnold Alix was great, and turned out that he goes to the same church that my Family and I go to.

Had a bad experience buying a car from these guys, hard to believe they are a Mercedes dealership. Sold me a CPO AMG car that he claimed over and over was in perfect condition, even after I asked him to look over it again and again. Only to find out that there was prior front end damage when I received the car. I noticed it and called the rep I dealt with right away. James/Jim Ononui said to take it to my local Mercedes dealer and once they figure out what the issues were he will solve it. Well, I made an appointment that took about a week and a half, as the local dealership was busy and didn't have loaners until that time. I sent James an email and didn't hear back, but since he said he will take care of everything I didn't think it would be an issue. I was wrong! - When I finally got my car in for inspection I was told there were Non-Mercedes zip ties holding the bumper on and that it was missing screws, they also found that one of the Daylight running lamps was pushed in. They found other things, but I'm only worried about what was mentioned. - I called James and he said he will not be able to do anything about it and was being very rude and short. He said his used car manager will call me but it's been well over a week now and not a single call or response to my email. I managed to find the used car manager's phone number and called him multiple times, no answer and never got back to me. This is my 5th Mercedes and my 4th AMG, I've never been treated like this by a dealer before. Needless to say I recommend that you STAY AWAY FROM THIS DEALERSHIP. I doubt Mercedes and Autonation will be happy to hear that this is how their name is being represented.

Mr Jag gave me the best experience ever than any other dealer has He is such a polite and responsible person, during my car service process he was updating me with all the details regarding my car problems... Im so glad i found him!! Thank You!

House of Imports provides excellent customer service. My advisor Sam reserved a Benz while my car was serviced. Sam followed up on my car and was very professional.

I took my sl500 into service and Bill Chow was so informative of what my car needed and actually took me back to the mechanic that was servicing my car and showed me the things that were being done and there were a few more items I was shown. The whole experience at the House was exceptional! Had my car back in one day running and looking great and price was great! THANKS BILL!

Jag was very accommodating & pretty much answered all of my queries regarding the GLK. I enjoyed the Starbucks drink too. Service got done in a timely manner.

Jin Ononui is the best, anyone wanting to purchase a new mercedes benz contact this man. When I started shopping 3 months prior to purchasing I made a visit to the famous Fletcher Jones and it was a disappointment. They are not straight up forward with you and once you visit they promise all and none is true, they were not even close to the House of Imports. With Mr. Ononui was straight to the point and the best price. I went to three dealers in southern California and no one was close.

Brian Malabuyoc was great... very efficient! I came in with engine light on & a couple other things that needed attention. He took care of every single thing & had me back on the road in less than 48 hours, and managed to rustle me up a loaner! Great and super easy experience. Thanks Brian!

Great services, fast and professional. Thank you!!

Been doing all my MB services here at HOI Mercedes over the last 15 years. Best MB dealer service experience I've had. Always got me an MB loaner car (I do call ahead to make a reservation) and the staff from Ryan the manager to Steve and James are all very professional and friendly. I trust them with my MB's and AMG's. Five Stars from me!

I had a fantastic transaction in this dealership. From top to bottom, everyone made it easy and pleasant to purchase my latest car. Special thanks to Steve and Jason which have been nothing short of GREAT! I will defiantly keep coming back for more great deals.

Love my car, great team of guys get you in and out... get what you pay for��

Moe S did a great job in taking the SUV out of the showroom and letting me test drove it. The whole team, overall, did a great job. Especially the internet sales manager Mitchell M. I was able to take the Mercedes home the same day.

Took my suv in for smart key work, the techs diagnosed a bad sensor. The service and specially my service writer Jag is fantastic. The only reason I buy a Mercedes is because of the service that comes along with it. Unfortunately my husband owns a national name service shop and was able to purchase and install the part for half the price. Since my car is out of warranty it was a significant savings.

What I thought was going to be a lengthy and somewhat frustrating experience turned out to be one of the simplest & pleasurable of my last 9. Arnold Alix was my salesman & hands down fantastic man, no pressure, no phony sales pitches. Genuinely cares about you and your comfort. The brief interaction with the finance manager and service, 100% excellence.

Great experience. Jag my service advisor was very helpful and make sure i was taken care of. I changed dealerships due to poor service at the other location. House Of Imports in Buena Park exceeded my expectations. Thank you Jag my cars finally rides like new again.

We got our 2016 GL550 through Hosung Bang and we couldn't be happier. He never pressured us throughout the whole process which is what we like. He's very patient and willing to do what he could to earn our business. He also follows through promptly after the sales to make sure we have everything we need. This is our second Mercedes and given our experience it looks like we will be coming back soon! Thank you Hosung!!!

When ever I need to take my vehicle in for any service I know I can count on the Excellent Service of Julio Alfonso every time!!!

Excellent service at House of Imports, Buena Park. Just had my S63 serviced there. Mr. Jag Ryatt is an ultimate professional, courteous, efficient and thoroughly knowledgeable. I have been his very satisfied customer for over 15 years.

My experience was a 10. Ronnell is the the greatest. She did every thing in a professional manner. She also keeps in contact with you after the fact. This is the second car I bought at the dealership through Ronnell. The GREATEST.

Adam Tashchyan is a nice and honest service person. He lets you what is goin on with your car. He is very knowledgeable and right to the point. I always look for him whenever I have service with ML350

Colby Shaffer was extremely professional, patient, and helpful when addressing all my questions and concerns. Excellent customer service in the service department!

Excellent. Jag Reyatt is very thorough and takes care of the car very well.

Had a wonderful experience at House of imports. Ronelle Florentino was in constant communication. She called me right away when my baby came off the trailer and I was able to get her right away. She also helped me take advantage of some great Mercedes incentives and save some money. I am extremely happy with the entire experience . Most of all I am extremely happy with my new car. Rionelle, Michael, and the sales gentleman whose name is escapes me at the moment are all extremely accommodating and helpful.

I like the service of the House of Imports. My service adviser is Mr. Jag Reyatt. He is the person who keeps us very happy with his honesty, understanding and excellent customer service. Thanks Jag

House of Import sales rep Mr Moe was great as well his Manager. It was two days of sweating deal however they took care of me honestly and in manner whole time. I really recommend teams of House of Import ever you buy your new baby in future. Thanks Mr. MOE, his mannager and entire HOI. Cheer up ! !

I had a pleasant experience at Mercedes Benz due to the professionalism, expediency, and most importantly, the great customer service and care that I received from Harry Reid. Great job Mercedes Benz! Keep up the good work!

I extremely recommend the saler, Ronelle, and the dealer, House of Imports. They give me reasonable price and remarkable service!

Over all I am really pleased with the Great customer services that was provided to me by Arnold, in your sales dep, and finance department, keep up the good work.

Lebanon Almaddine was awesome to work with. He was so helpful, thorough, knowledgeable and friendly. I did not feel pressured or uncomfortable during the entire purchasing process. Tim also was helpful working with Lebanon. I felt cared for and would recommend Lebanon.

They were fast and friendly. When I went to pick my car up it was cleaned inside and out, saved me a trip to the carwash

I've been coming here for many years, and the service each time has always been nothing short of amazing. Bill has always provide excellent service throughout the years, and always give us his best judgement and insight on the different packages and repairs that Mercedes has to offer.

Jason made the experience a great one! Thank you for going above and beyond to make sure I got the car even though there were others interested! I didn't have much contact with the company other than Jason but it was a very good experience.

I purchased my ML from House of imports Buena Park a year ago, Anees helped me very professionally and was helpful went up and beyond to satisfy his customer. Past week I went in for my first service had another great experience. Sam Novin-kashani helped me, it was another great experience dropping off my car was so quick, he took care of paperwork in minutes and shuttle was there to drop me off where I had to go. My SUV was done before expected time. I will highly recommend family and friends to buy and get service from them.

My entire car buying experience was very easy and calm thanks to Kevin Houston. He has the best personality, and is very knowledgeable. My CPO C250 was perfect as well!

This is my second purchase of a new Mercedes from House of Imports. My experience in buying my new car was smooth and effortless. From the time I walked into the showroom, I was immediately attended by salesperson, who assisted me in finding the car with the specs I wanted. I had completed the deal and walked out with my new car in 2 hours. I would highly recommend House of Imports for their impeccable service and good deals on cars!

Nikko was awesome. He was very professional & patient. He made us feel like VIPs

Bought my car last week, had a very positive experience. Salesman was Cyrus Moatazedi. He has checked on us since then to make sure all is well. Has volunteered to program my garage door opener for me as well. Such a nice gentleman. Process was painless. Also met the G M and of course the money guy, Boomer, to sign all the papers. He took it all in good cheer when we did not buy the extended warranty stuff. Btw, I bought a GLC

House of Imports is the best. Neat, clean, friendly & quick! Best service ever! I come all the way from Los Angeles, bypassing 2 other dealers to come here!

Boy am I unhappy with house of imports . If you want the WORST Customer service then buy here!!!!! All I can say I was hung on up twice by MOE . Then I called back and Steven did the same thing . Then you would have thought that was the worst of it !!!! Then Jeff called me today and was the rudest that you could ever be . Only if they new my CLS 550 was totaled and I need to buy a new car do you think I am going to buy from you NEVER !!!!!!!!'

Courteous service staff. Took my car for servicing quickly.

Nobody Beats "The House" !! House of Imports Mercedes Benz!

My salesmen were courteous and professional and made the buying progress easy and enjoyable. Great experience overall.

Sam was professional efficient and courteous. He provided a solution at 3:30 pm on a Saturday and I was done within an hour right before code Thank you Sam Lina and Sergio

Excellent service provider- The reason I keep buying from House of Imports is the amazing service. I know my car, time, and money will be safe and respected. Overall, I always have great experiences from scheduling to final transaction.

I had a beautiful experience purchasing my new CLS 400. Kevin searched until he found me the exact car, color, wheels and premium 2 pkg. he was not only extremely patient and attentive but he was a great listener and advisor. Very hard working salesman. Thx again Kevin

First time Mercedes buyer and was very impressed. Wonderful experience. Great customer service, no pressure sales people and extremely helpful and nice. Arnold was great! He worked hard to find the car I really thought was impossible to find. He found it but there was no pressure to purchase it. Everyone from Finance Manager to receptionist was friendly and helpful.

Thank you Harry for the service. I went without an appointment and Harry was kind enough to take my car and work thru it.

Christian Magana did an excellent job. Repaired my vehicle in a timely manner.. Very professional and courteous... Was in and out quickly.. Thank you for your service .. Sincerely Joel Rodriguez..

My advisor Julio Alfonso is awesome! I have taken my car in for service the past few years and I find him to be extremely helpful and knowledgeable.

Outstanding service and very prompt attention. I will gỗ there for every service! Ask for Adam!

Im very pleased with my new glc 300 SUV !! And Arnold has been very very accommodating with all my requests !! Very reliable dealership!

Tim Tauber /salesperson was the most courteous and professional salesperson I met at a dealership. I will encourage anyone shopping there to see his assistance and you will be pleasantly satisfied.. Wishing him the best professionally. Harry

have loaner car ready for you. convenience. clean facility.

Great sales person mr Sameer moosani made it very easy and simple so quick we love it

Special thanks to Julio Alfonso for taking such good care of me. I appreciate your constant communication and always letting me know what needs to be serviced.

I worked with several people at House of Imports to lease my GLA 250 4 Matic. They went out of their ways to make the transaction smooth and easy as possible. They processed everything via emails and phone calls, and even delivered the new car for me since I was too busy to go pickup the car. In addition, they contacted me to make sure that I know how to use my car. They setup everything for me so I would have a smooth transaction. I ended up going with House of Imports because of the sales team, personal service, and their sportier looking cars. They certainly found their niche by building their stock cars much sportier than other dealers. I couldn't find the color that I wanted any where else but here with Night Package/AMG package. And, Kevin Houston stood out even more with his efficiency and promptness. I liked the fact that they were not pushy either. Thank you.

This was my first time purchasing a Mercedes Benz and House of Imports has officially made a regular customer out of me. The deal that they gave me, could not be beat by other dealerships, and it did not require negotiating, lets just say, they give their best price right from the start! Thank you, Anisurehman and House of Imports!

House of Import gave me fast and efficient service. The employees were very friendly.

Service representative is honest and professional in recommending and servicing in customer's point of view, which make us comfortable and trust their service.

Great dealership with a great staff that live up to the Mercedes Benz reputation of excellence and outstanding quality.

Jim was professional and work was excellent. Will definitely return. Thank you.

My wife and I are completely satisfied with our buying experience with Alix. He did everything he could to make sure we were not only happy with the Car Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, My wife and I will recommend Alix to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase.

sales rep. was so helpful for me to make a decision and choose a car. I would like to recommend sales rep. to my friend.

Even though the price quoted on phone was not the true price, my service advisor, Christian, went over and above to give me the best pricing. And to make sure the work done on my car was timely. A big thanks to Christian.

My experience with House of Imports and Jason Hogben was truly amazing and smooth. I was impressed with Jason’s product knowledge, and through his diligent searching, found the perfect GLC that I was looking for. He is truly a professional and made the entire transaction easy and quick. Everyone at House of Imports was great and made the usual dreadful car buying experience a terrific one. I highly recommend Jason and House of Imports to anyone who is looking to buy a car. House of Imports is fantastic!!!

What a wonderful place to buy a car! Such a wonderful experience . Everyone was so knowledgeable . Our sales person( Brian Ocampo) was awesome . They made our experience so great, We will defiantly refer our friends and family to Buena Park Mercedes House of Imports. Way to go!!!!!

The sales staff at House of Imports were great. They were very patient and did not try to sell us on something we didn't want. Really seemed like they cared. Would buy from again

After purchasing a C-300 from House of Imports in 2009 I thought I would give them first look due to the previous transaction. I found the the car on line and contacted House which connected me with MB sales Islam Youssef. Islam was well informed, knowledgeable and provided the most seamless and transparent sell I have ever experienced in purchasing a car. 5 stars as this guy is an asset to MB House of Imports.

Nothing less than perfect service from mr Bang. Thank for his professional sales service

Brian handled my business and I liked how he did it. By the first phone call, he offered me the deal which was so close to what I had in my mind. I'll definitely continue to work more with them in the future.

good service and pricing for our dream car. We got a quote matching our expectation but make decision to purchase after 3 days consideration. The manager is delighted that we return to honor his sales quote to purchase the new car.

i went to couple MB dealers and i finally found a good deal on leasing MB GL 350. Sales representative,Tim Tauber, is excellence in customer services. He helped me find vehicle model, colors, and car features that i want. He was also patiently working on the leasing price and options

This was my second vehicle purchase at HOI. I tried to buy from another dealer but after visiting Long Beach Mercedes and not finding exactly what i was looking for and dealing with a few overly aggressive sales associates over at Fletcher Jones I ended up at HOI again. I had read previous reviews about people complaining that CPO's were not properly vetted there so initially I shied away from this dealership. But, in the end Tim Tauber was patient and honest and they had the exact CPO I was looking for. I hired an independent mechanic to inspect the ML I was interested in. He told me about a few minor issues but said it was a solid car. I have been more than happy with my purchase. I feel that I paid a fair price for a great car.

SUPERB EXPERIENCE! I highly recommend House of Imports for your Mercedez-Benz needs. I just leased a brand new 2016 c300 this week, overall process was seamless and professionally handled. I had leased a 2013 c250 and needed to make a transfer lease from a different dealership, and I was immediately impressed by how they handle things. I was helped by Lebanon, and he took a very great care of me. He knew exactly what I wanted, gave me the best deal, and the entire process was quick and easy! I highly recommend Lebanon if you're looking for a Mercedez-Benz car. Will be looking forward for coming back here for years to come...

I just bought a brand new C63 and the service i got in the company couldn't have been better and i will be sure to go back and buy other cars from the same dealership as well as i will recommend them to friends and family.

Beware of this dealership, and especially Kevin Houston. Do not contact, due to very bad customer interaction, bait and switch tactics and no management assistance on your behalf when requested. The entire experience was terrible, from being passed along from sales person to sales person upon arrival, to being physically led around entire dealership looking for the car we had made appointment a week before to view, to being informed car was being purchased simultaneously as we were in negotiations, including having our trade-in being appraised. Final indignity occurred when Kevin informed us they had similar make, year and model in their Oxnard, CA dealership. Really?! We were supposed to believe not only did another buyer suddenly appear to purchase the very vehicle were attempting to purchase, but 'Not too worry folks, we have another car for you to consider'! We are going to use the Rule of 25, which indicates we all have at least 25 people in our individual circle of influence, to prohibit any of our 50 friends, family and business associates in contacting House of Imports, Buena Park, CA.

I got the quote online and on the phone. Once I arrived most of the paperwork has been prepared. Just a little more adjustment and we are done.

I recently bought a S-550 at House of Import. The staffs (sales and finance) there were too arrogant, that is, not too friendly to customers. The clock in the car was malfunction the first day and I need go back for repair. My daughter laughed at the "lemon" car which I bought (i hope it not).

Aleh was very helpful and showed us the cars we came in to look for. When it came down to talking numbers he was willing to negotiate and listened to what our budget was and really cooperated well with us.

After visiting 3 dealers I ended up feeling most comfortable with house Mercedes. They were very courteous at the front desk and anis my salesman really took good care of me. He is a great guy and will really help you with the price and car you are looking for. The general manager took the time to see the whole deal through and boomer in finance helped me out so much in the final stage. Thank you for making my 2016 s550 a reality.

Our salesperson made buying my first Mercedes a real pleasure. He explained the car thoroughly and was patient in answering questions. He was extremely generous with his time.

We were very happy with the deal that they work out for us, and the selection of cars was impressive, plenty of cars to choose from. We got our selves a 2016 E350 that is greeeeeeat

I had the most enjoyable car buying experience ever at House of Imports. Negotiated the deal online. I flew in to LAX and Paul was nice enough to pick me up and bring me to the the dealership. The most refreshing part is that there were no add on fees or charges and no upselling. All I paid was the price of the car plus taxes and I was done. Would reccomend House of Imports to everyone and ask for Paul Alfano....he was awesome.

This has got to be one of the worst dealerships I have ever purchased a vehicle from. [non-permissible content removed]. They have a D- rating with BBB and now I know why. If I am correct it is California law to have a window sticker on the car at delivery. Not only was the window sticker not on the car they have refused to get me the original or order a new one. It has been almost 3 months now and I am not even sure if I got the right vehicle or paid the right price based on options on the vehicle. They have done nothing but lie every time I call or email. If they lie over something this little I wonder how many other lies did I not catch. Do yourself a favor avoid this dealership at all costs [non-permissible content removed] who give Mercedes Benz a bad rap!! I have reported this to DMV as well as written reviews on YELP, BBB and DealerRater and sent email to Mercedes Benz also.

The problem was... the passenger outside rear view mirror would not drop down to show curb and side of car when in reverse. The problem was diagnosed and solved on the first visit. I was provided a loan car and I was called often to keep me updated as to the status and an expected completion time. I really appreciated that.

First time customer for service due to unexpected broken part. When I bought my 2014 CLA250, I was "welcomed to the family" of House of Imports. They have sure delivered their promise with excellent service, great prices and quality of work. Even though I live a little far from my dealership, I will be taking my vehicle to "my family" for all my future maintenance needs.

I was in the market for a new car and spent about two months looking online trying to decide what I wanted. I also considered dealership reviews. House of Imports had fantastic customer feedback. I noticed online that they had a vehicle I was very interested in, so I sent an email inquiring about it. I got a quick response from Jim Ononui and I was able to reserve the vehicle online. I scheduled a time to come test drive it. I was greeted by Jim upon my arrival and promptly took the car out on the road. He answered all of my questions, big or small. He was so courteous and showed me tons of features. I never felt any pressure to buy. I did decide to buy the vehicle and throughout the process, I always felt at ease. Jim and the rest of the staff I encountered made me feel very comfortable and totally informed. Jim went the extra mile and drove me to the bank! I would recommend House of Imports and Jim Ononui to anyone in the market for a beautiful car and a stress free experience. Even after my purchase, he still is willing to answer any additional questions I can come up with. I will return for my next vehicle.

Coffee & muffins were great. I was able to do a little work while waiting. I was expecting them to be a little late but had to shut down my work early because the service was completed on time as promised. Ask for Adam Tashchyan at House of Imports. He is my service advisor for over 10 years.

I am a loyal customer to House of Imports ever since ending my Residency. Once again, they proved to me why I keep going back. Sameer is an amazing Sales Associate who goes above and beyond to ensure his client's expectations/desires are consistently exceeded. If you want to locate the best car, and at the best deal, go to House of Imports and ask for Sameer - you will not be disappointed.

We recently purchased a GLK 350 at House of Imports. Darryl Young, our salesman, was very helpful. He stayed on duty long after his shift to facilitate our purchase and make certain that all went well. We had a very positive experience.

I request Bill whenever I have my car serviced at Mercedes Benz in Buena Park. He takes the time to explain the scheduled service at each appointment and is true to his word when it comes to the time it will take to complete my service!

I bought my first Mercedes through House of Imports/AutoNation and the experience was wonderful! The team was extremely helpful and efficient. I found exactly what I wanted and got a great deal for a quality vehicle. If you are in the market for a new car, stop in to talk to Paul Alfano. You won't be disappointed!

Alejandra was great . She made the whole experience wonderful. Thank you for all your help . Would buy a car from here again.

I have just got my 2nd vehicle through the House if Imports and I am once again satisfied with my service and just how much they worked with me in order to get me into a new 2015 C250 ! I highly recommend Nick Salama as your salesman he's very personable and respectful

This is the second purchase of a vehicle from House of Imports, Buena Park, CA and the service received from James Hogben during the purchase was stellar, 5-star rated.

Great experience with house if imports. Second car I purchase. Love their friendly service personnel. Highly recommend.

Car buying can be one of the most stressful experiences for the consumer. This was not the case at House of Imports. We purchased our first Mercedes-Benz at The House because we had friends who had positive comments about The House Of Imports. From the initial inquiry regarding the purchase of our 2015 ML 350 to the delivery of our car, every step of the way went smoothly and we were treated with respect. We were impressed with the salesman, Adam Ferris, the financial officer, Scott, as well as the General Manager in making our experience exciting and stress-free. Because of our satisfaction, it is easy to recommend The House of Imports to anyone interested in purchasing a Mercedes-Benz.

As a first-time buyer, I had a general idea of what I was looking for. The great personnel of House of Imports helped me to spot my current college ride, 2011 Kia Forte SX hatchback, within a short amount of time. The car buying experience was smooth, and the personnel were respectful and helpful. The car is a blast to drive thus far.

Add me to the list of "glad I found them" - I got my first MB at Fletcher Jones in Newport and was very happy with that experience, but my second time around wasn't starting off as well, so I reached out to the "House". Within minutes, I had a phone call and an invitation to come over, and they had a beautiful CLA waiting for me to check out. Cesar Gallegos handled everything for me - much to my surprise, we were able to work out an incredible deal on this lease and I was treated well by everyone despite being the last customer of the day. My only (very minor) points are that they have very limited parking for customers, and that the lounge waiting area for their service department is on the small size for a luxury dealer. That may keep me from getting my car serviced there - would like to see them cater a bit more to professionals who need to work like me. Would be great to see that expanded. But these are nit-picks, and I really would encourage anyone looking at a Benz to come over and take your business here. I'm glad I did!

My sales experience at House of Imports was excellent. I was unaware of the House of imports as they are not local to me. Anees Shahnawaz responded to my internet query for a visit and test drive of a 2015 S Coupe. The night before the visit the Sales Manager called me and welcomed me to the House. The visit and test went off smoothly with an unexpected result. The House of Imports co-locates their high end cars in their showroom. My wife and I became interested in a 2015 SL sitting next to the S Coupe. We each test drove it on the spot and bought it! We drove home in our new SL the next day. The whole process was quick and easy. Thanks House of Imports.

After several disappointing experiences at other dealerships in the past, finally found a place where i didn't feel being manipulated and made me feel that they really care. Nick was the best salesman I ever dealt with in my past 12 lease deals.

James Ononui was excellent from start to finish. We ordered a 2015 CLA from him, he accommodated our busy schedule by negotiating via email and gave us a very competitive price, kept us up to date on the car's journey which took a few months as he said it would, honored the price he originally gave with no hassle or extra hidden charges, took time to go how to operate the car, then followed up with us later. James is by far the nicest sales person we have ever dealt with and we are happy that we got our car from him. We have no hesitation recommending him to anybody.

I came in for a test drive of the 2015 ML350. I was assisted by Nick Salama. He was very helpful and answered all my questions. I initially did not have any intention of purchasing but I was given an offer I could not refuse. There was no pressure at all so I drove out happy with a brand new ML350. A word of advise: keep in mind that maintaining an excellent credit score helps a lot in getting a low APR when buying a car.

Shopped by email first. Sales people worked as a team, no pressure to sell, and they kept their word as far as price, equipment and delivery.

After shopping for a new car for 6 months, and reading review after review on the various MB dealers in the O.C and L.A area, I chose the House of Imports. I must say that buying my first Mercedes from the House was a nice, stress free experience. Kudos go out to my sales lady, Ronelle Florentino. She was very patient and a pleasure to work with. I would not hesitate one bit referring the House of Imports to anyone looking to buy a Mercedes.

House of Imports provided service in purchase of the car. Mr. Kevin Houston is an excellent salesperson.

My wife and I came in for our first Mercedes. Salesman Arnold Alix made the process comfortable. He filled us in on all the details of the car and even gave us some instruction on how to operate some of the features. The negotiation was relaxed and we felt like Arnold worked hard to get us the best deal. The car is a pre-owned 2014 but was in great shape and warranties were extended. That was quite a bargain.

Had a B Service for my E350 and was really happy with the service. Mr. Kenny Kim was very helpful and very pleasant to talk to and updated me on the status of my car.

The House of Imports service department team was great! Whe I was in the market to purchase a new car, I wasn't sure if made the right decision to purchase a pre-owned. Now, I'm glad I did because I have no doubt that I would receive the same awesome service in the future! My car was service on time as promise. The price I paid for the service is reasonable. Colby is awesome to work with and he always consider what is best for the customers. Thanks Colby for the first class service. To top it off, one of the attendants, Raymond, put a refreshing cold bottled water in my car for the road!!! Thanks Raymond!

I got very good deal at House of Imports on my new CLA 250. This is my first Mercedes. I love it. I will come back after 3-5 years for the next one. BTW, If you visit this dealer, looking for Adam and Paul. They will make you happy :} Also check my seat cover mod. I done this by myself. [HTML removed]

There are no words to express how Mr. Ron Amani helped me with the purchase of my new G550 2015. HOI is the best they did beat Fletcher Jones dealer.

Bought a CPO C250, the whole process was smooth and fast.

Thanks to James Ononui for saving me money on my new lease! House of Import has the best customer service.

Thanks to George Chala for your great customer service, you go beyond the call to make things happen.

Second lease of a C250. Nick determined what we wanted price/color wise. Then he showed us color options, conferred with his manager, and presented us with our desired price. Relatively quick and pleasant transaction

I recently bought a GLK 250 Bluetec from House of Imports. The deal was pretty much agreed to by e-mail with Mark N. When I picked up the car everything was ready and Marcus L. did a great job walking me through the features. The paperwork was handled by a very competent woman and I was on my way a very happy customer. The price and financing were great too.

Recently we purchased a car from Mr Ron A., from start to finish it was a great experience. House of Imports is our "go to" for both service and sales and we've never been dissapointed. I've already passed along his card to both friends and family. We highly recommend Ron A.

I bought my second MB at house of import yesterday, it was great experience, people was patient and friendly, and I got great deal too.

My Service Advisor George C. is very friendly and courteous, has excellent knowledge of the cars. When I had an appointment, it was attended immediately, no waiting; Recommended service/repair was done well, and within the promised time frame. I travel 18 miles for the service, well worth the driving. I would recommend this Dealership and Service Department to all my friends.

Please do not come to House of Imports! The worst customer service I've received in a long time. First off Sales person Nick S. Stated my spare Key to my car would be available for pick up the following Monday.. Lies! He came back after several calls to him and said I can purchase the key. You call that customer service! Also Finance manager Stephen needs to go back to basic customer service as he was rude, short and of course made no effort to help with the deal!!! Facts!! I vow Never to go back there! Please go to Penske or Walters!

research over internet for prices, got a great deal from James O. from internet sale department of House of Import. He gave a better deal if compared to other dealers on same model and features. back and forth a few emails, then the price was settle. Offered the settled price-$200 with other dealers on same model and features, none could beat it. easy buy, no stressful or spend hours at dealer ship.

Wanted to initially downgrade my 2012 E as wanted to get lower payments so compared prices with Jaguar & Land Rover. The cheaper ones were 4 cylinders & bottom of the line so tried to ask what my House of Imports dealer could do. Wow - got a 2014 E350 for $150 less than what I was paying & just paid $20 a month more to get the service. Downgraded my payments per plan but upgraded my car. Now I have a new E350 with cool options! Thank you so much, Arnold A.!

Just purchased a new Mercedes Benz from House of Imports. This was the second vehicle that I purchased from them and both times the experience was awesome! They gave me exactly what I wanted and the service was great! They made the buying experience quick and painless. I spent less than 30 minutes at the dealership! James O. was the best! I would definitely recommend them!

This was a great experience in buying my new car. Salesman was more than accommodating and truly worked with me to get the car that I wanted. Thanks so much, Ron!

Was visiting a different dealer nearby and decided to stop in for a browse. Did not really have a Benz in mind, however the salesperson Arnold A. was very courteous, helpful and honest. Guess what....went home in a 2012 pre-owned E350. Although the dealership would not budge on the price, Arnold was the main reason we got it, no unnecessary pressure and he was very patient throughout the transaction. Very happy with the car so far and will spread the good word around.

The internet sales team at House of Imports was professional, straightforward and refreshingly honest. Mark N. and Sameer M. are a credit to good customer service and integrity. They delivered the car to my home, over 25 miles from the dealership. I would go back to buy from them again.

Thank you, Sam, Louis etc. My SL65 is over the top. Our interaction was straight forward and pleasant. The House rocks……..