12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from House of Imports

Do not buy a used car here that is not a Mercedes. Maybe even if it a Mercedes. Service goes down the drain once the car is sold and the return 5 day period is over. When I purchased the vehicle they told me the current issues with the vehicle will be resolved and I received a we owe from them. But seems like I have to jump through hoops and have to ask for something that should be rightfully mine to receive. Had an issue with the repair on the upholstery and the repair was made with the incorrect leather and now the driver side rear seat is different from the passenger side. Makes the car look like Frankenstein. Hopefully they will respond. But as for now I really regret buying from them. Autonation puts out a front they are all the same but they really are not be careful they try to trick you into thinking this. Word of advice buy cars from their respective dealerships don't buy a used car from an Autonation Mercedes that is not a Mercedes or any other mix it makes things very difficult if you have any issues that need to be straightened out. UPDATE 10/7/2019: Told me to call so I did. Claimed GM was not available so left a message. No response yet. UPDATE 10/7/2019: Posting picture of repaired upholstery notice how the perforation on the seat is different from the back rest. Also seems to be a different color. Maybe this will be a wake up call so someone can finally get back to me. UPDATE 10/17/2019: Left a second message on 10/15/2019 and have yet to receive any reply from the General Manager. Looks like they just post that response automatically and the GM has no idea what is going on. Will keep trying will post any updates. UPDATE 11/7/2019: It has been over a month have not heard from anyone at the dealership. Guess they dont act on their word. How surprising. Stay away from this STEALERSHIP they seem to be in every meaning of it. UPDATE 12/02/2019: It has been about 2 months now. Still no response from the GM or anyone who cares to make things right. UPDATE 1/21/2020: Still no contact from GM or whoever. Customer care at its finest. Haha.

John Kim Jan 21, 2020

Hello there, My Mercedez-Benz G550 had an accident in July 2018, and I chose Autonation Collision Center in Buena Park to get my car fixed. It took them 7 months to get the car they claimed already done, the car was in 8/1/2018, and was out 2/28/2019 for the first time. After 2/28/2019, we went back for FOUR different times for many different issues that were not done correctly. 1. Wheel balance was not adjusted correctly caused the car shakes severely when it was over 60miles/hour, which made me feel extremely unsafe. This abnormal vibration was reduced after the balance adjustment, but it still keep happening. Autonation keeps claiming that this is how the car is, and NEVER get it fixed. I drove my car everyday before the accident, and I am 100% sure this abnormal vibration never occur before. It made me feel very unsafe to be on road. 2. One suspension component was installed upside done, which caused wrong suspension respond reaction. 3. One bolt snapped when the car was stop at the red light, which made a huge noise. 4. The paint at right arch rim fell off when I was washing the car. It is very unacceptable, and made me question their qualification to work on my car. 5. I checked the wheel alignment at Just Tire, and Just Tire measured wheel alignment, and report shows the wheel alignment is off, so we went back to Autonation requesting them to adjust the wheel alignment, and their Director Morris Lawrence declined our request. Mr. Morris Lawrence claims the wheel alignment is correct, and he accused Just Tire was not qualified to measure the wheel alignment. Autonation did not even bother to check up on the wheel alignment. During the conversation, Mr. Morris Lawrence had been very unprofessional, rude, and lack of the most basic respect. He claimed the wheel alignment could be questioned after driving 5 miles, which made me extremely concerned the quality of their repair. My car worths more than $120,000, and has less than 20000 miles. The service I received from Autonation Collision Center Buena Park made me questioned about their qualification, professionalism, and my own safety while driving this car. I had been trying my best to be patient and understanding for their work, but Mr. Morris Lawrence's attitude and behavior gave me a lot to concern. If they have confidence with their work, why is he not willing to get the wheel alignment checked? The accident already gave me a lot of stress, and I chose Autonation because I trusted them at the first place, but this experience only add more hard time on me. From the first day the car was sent to Autonation, it has been more than 10 months. If they put in any effort to consider for the customer, the situation would be way better right now. Sincerely, Yunhong Sun

Marguerite Jun 12, 2019

I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/

riricali1995 Oct 1, 2018

The people that work here are the most unprofessional people I have ever met. Luckily Autonation provides a 5 day return policy so I was able to give back the car and not deal with any of the headaches. My sister had originally tried to set up an appointment for a BMW 740i from these guys and coordinated for them to bring the car to me at 11 am on a Saturday. Just look at the ridiculous way Andrew, their sales person who they pay money to, communicate with clients. See the conversation in the pictures. The guy basically said let's throw the whole deal out the window because I overslept. Even after this I drove back with Justin, a different sales person, to purchase the car. Once we got to the dealership I never haggled on the price or anything like that, all I said was the steering wheel shakes between 65mph and 75mph and having experience with used cars it could be a variety of things. I specifically said to Justin Sllamniku that when I buy used cars I have the dealership fix all the issues and I come pick up the car after, I will sign everything and come get it when you fix all the issues. Justin and Mitchell both said no its ok go ahead and take the car you have a 5 day return policy and we will schedule for all the repairs to be done on Monday at BMW Valencia, don't worry about anything. I was told Mark Newton would call me at 8am to set everything up. I took Monday off to take the car to Valencia BMW so I can get all those issues resolved. I had my loan ready to go and the bank was waiting to send a check. When I called Mark at 10am on Monday, he then emailed Valencia BMW and afterwards they replied the person dealing with all this is not there and ill have to come back Tuesday. BMW Valencia is 30 miles away from me and I specifically took the day off to deal with this and I gave the dealership a chance to fix the car to begin with, before I take vehicle. I also noticed that the cars bumper in the front was painted really poorly and had a lot of overspray, so I decided to take the car to my body shop to find out that the entire left side of the car was painted and was poorly blended. I bought lease returns before and I have to say whoever painted that bumper looked like it was done by someone in their drive way. Just take a look yourself. I am not a professional but even I saw that. See pictures. Eventually after speaking to Mark many times, I was authorized to take the car to Center BMW which is 10 mins walking distance for me. I took the car to Center BMW and while trying to balance the wheels they found out the wheels were bent, the car remained there for the next 3 days while we argue about having it being approved as a repair. We called Mark to try to get this approved and done with but Mark said "why don't we give you a rental car and we will take the BMW and try to have it repaired at our dealership (House of Imports)". My problem with that is the fact I had given the sales people the opportunity in the beginning to do that. Even after finding out the left side of the car is messed up and the badging on the car showing as a BMW 750i instead of 740i, I was going to purchase the car anyways as long as everything was approved to make my life easier. They put this car back on sale still with the same false badging which this is blatantly misrepresenting the car. Here is the link (cars.com/vehicledetail/d…) Sometimes you have to do what is best for the customer not the business, especially when the customer gave you several chances to have the car repaired on your terms. Mark said he only wants to fix the car "on his terms". I took the car back and emailed their GM and got no response. I would stay away from these guys. The only good part was Autonation 5 day return policy. I ended up buying a 2013 BMW from Norm Reeves Honda. The sales person was younger but more professional and the car was in much better shape and overall a much better experience.

Alex Jun 1, 2017

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Reputation score by peer group in the automotive industry as reported by Reputation.com.

House of Imports

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12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from House of Imports

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