13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the House of Imports Difference

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Recent Reviews from House of Imports

I had a really horrible experience here. I had brought our car into another shop before who told me to bring the car to a dealer to check the brake SBC issue which is covered under warranty. House of Imports (HOI) told me it’s another issue not covered under warranty and charged me. I agreed to fixing the brake issue and asked if they’d be finished by that Saturday and the service advisor said yes and that they’d actually fix it that same day. After I agreed and then negotiated the price down for that service, HOI seemed unsatisfied that I negotiated the price down, so the service advisor called me much later in the evening and all of a sudden told me that there’s alot of fluids leaking from my car, even though he didn’t tell me that before when i agreed to fix the brake issue, and my car was not leaking fluids before I brought it to HOI. Then the next day when I was supposed to pick up the car, the service advisor says that I can’t drive the car because of the fluid leak and that the car should be towed, but that they took off the fender and so it won’t be ready for pickup yet. Then I asked if someone could put it back so that I could pick the car, and then he called back later saying someone put the fender back, but that they don’t mind if we leave it till Monday. Everything that’s happened at HOI is so fishy... So when I go to pick it up on Monday, they said that there was alot of fluid coming out, along the lines of bursting or gushing out of the car when it’s turned on and that I can’t turn it on or drive it and that I need to tow it. I did tow it like they recommended. But in the end, HOI refused to admit that their tech caused the hydraulic fluid leak, even though clearly my car did not have hydraulic fluid gushing out of my car before I brought it to HOI. I even talked to the service manager, and he refused to admit that they caused the problem and he said that maybe it could’ve been leaking before but that it was just covered by something. Then when I asked him how come after your techs put back everything, including the parts that were supposedly covering the leak, there is now huge amount of fluids leaking out when the car’s turned and the leak is no longer covered? And he could not give me a straight answer to that, he just said something like oh that’s just a hypothetical situation, etc. etc. I will never ever come back to HOI and will definitely warn all of my friends and family to never come here. After bringing my car to get fixed at HOI, it came out with more problems and now we can’t even turn it on or drive it!

Angela Cee Jul 22, 2021

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later

Shayne Carduny Jun 23, 2021

Shayne Car Jun 23, 2021

A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.

Tondelayo Elboushi Apr 27, 2021

I purchased my vehicle over 5 years ago, I "baby" my vehicle and drive it to work and back only; using other vehicles on the weekends. So my 2015 GLA has less than 38,000 miles. When the service person Allan came out to get the mileage off my car, he opened the sunroof. I thought that was rather odd since I never said there was anything wrong with my car. Then he asked me how often do I use the sunroof. Well, I don't, so it has been opened maybe 5-6 times in the whole 5 1/2 years. Allan said he heard some "noise" and was going to have it checked. I was told that I had to have the "5 year / 50,000 mile service package done." (Over $900) When I called in to schedule the service, I was quoted $299 by whoever was on the phone. Then when I didn't hear anything towards the end of the day, I called Allan. I was told that something needed to be replaced on the sunroof panel (I'm slightly confused as I never use the sunroof, yet something needed to be replaced; covered under warranty.) My car was not ready that Wednesday. Not ready Thursday. Finally ready on Friday (good thing I have other vehicles at home to use). Allan had gone home by time I was able to get off work to get there. I was finally assisted after asking for someone to help me. Then at work the next day I was looking over the service order and saw that it said something about client stating they heard a noise when the front wheel was turned. Ok, THAT never happened. My car was NOT making any noises when I brought it in. Why was THAT on the service order? So I called the service department, and late Tuesday I had a voice message from Allan saying when he drove my car around the lot that he heard a "ticking" noise. Ok... but the service order states that the "client" heard a noise. Just a lot of things that make me feel a little uncomfortable about this whole service experience. My car is under warranty until Oct 2022... but after that... not so sure I will feel comfortable in bringing my vehicle for any service to House of Imports. Just saying.

Cindy Stromlund Thomas Mar 14, 2021

Hello there, My Mercedez-Benz G550 had an accident in July 2018, and I chose Autonation Collision Center in Buena Park to get my car fixed. It took them 7 months to get the car they claimed already done, the car was in 8/1/2018, and was out 2/28/2019 for the first time. After 2/28/2019, we went back for FOUR different times for many different issues that were not done correctly. 1. Wheel balance was not adjusted correctly caused the car shakes severely when it was over 60miles/hour, which made me feel extremely unsafe. This abnormal vibration was reduced after the balance adjustment, but it still keep happening. Autonation keeps claiming that this is how the car is, and NEVER get it fixed. I drove my car everyday before the accident, and I am 100% sure this abnormal vibration never occur before. It made me feel very unsafe to be on road. 2. One suspension component was installed upside done, which caused wrong suspension respond reaction. 3. One bolt snapped when the car was stop at the red light, which made a huge noise. 4. The paint at right arch rim fell off when I was washing the car. It is very unacceptable, and made me question their qualification to work on my car. 5. I checked the wheel alignment at Just Tire, and Just Tire measured wheel alignment, and report shows the wheel alignment is off, so we went back to Autonation requesting them to adjust the wheel alignment, and their Director Morris Lawrence declined our request. Mr. Morris Lawrence claims the wheel alignment is correct, and he accused Just Tire was not qualified to measure the wheel alignment. Autonation did not even bother to check up on the wheel alignment. During the conversation, Mr. Morris Lawrence had been very unprofessional, rude, and lack of the most basic respect. He claimed the wheel alignment could be questioned after driving 5 miles, which made me extremely concerned the quality of their repair. My car worths more than $120,000, and has less than 20000 miles. The service I received from Autonation Collision Center Buena Park made me questioned about their qualification, professionalism, and my own safety while driving this car. I had been trying my best to be patient and understanding for their work, but Mr. Morris Lawrence's attitude and behavior gave me a lot to concern. If they have confidence with their work, why is he not willing to get the wheel alignment checked? The accident already gave me a lot of stress, and I chose Autonation because I trusted them at the first place, but this experience only add more hard time on me. From the first day the car was sent to Autonation, it has been more than 10 months. If they put in any effort to consider for the customer, the situation would be way better right now. Sincerely, Yunhong Sun

Marguerite Jun 12, 2019

I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/

riricali1995 Oct 1, 2018

House of Imports

Recent Reviews from House of Imports

13 Million Cars Sold to Happy Drivers

Come Experience the House of Imports Difference

Recent Reviews from House of Imports

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