
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from House of Imports
Recent Reviews from House of Imports
5
Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.
Rex F Alvior
Jan 26, 2023
3
I am capable of most repairs of my car. The air hoses for the rear are under the battery and the acid from the battery damaged the hoses. The problem is, I have had to search elsewhere for air strut parts. Got over charged for parts of a struct kit (I was sold separately from the kit, why?)without ever getting clear information for the parts but lots of feeling, I should let them work of my car (or to buy another car). I wanted to paint damage from air struct failure and they gave me touch up paint and told me to go to a body shop to find a bigger quantity. $32 for not one can but a drip for touch up. Deductible is $250... but the job took 30 minutes after I found the iridium silver paint. I love my car but getting simple things for her is impossible when only the technician can get the information for parts(2010 s550). Finally done.
Mike Anderson
Jan 26, 2023
5
Hi name is Quy, and I very happy to have House of Import Mercedez Buena Park for service my car, Chris is the advisor to help me from A-Z, very excellent and I always like this car dealership! Thanks Again, Quy Quach
Bea Phan
Jan 26, 2023
2
arrived on time for my appointment. had to wait for service technician for 40 mintues. Had battery issue was not taken care of it had to come back .
service
Jan 26, 2023
5
Made a service appointment via HOI website (super easy). The one thing I really want to point out are these words "customer advocacy". Besides the regular maintenace, I made to mention about the ongoing off/on abnormal braking sounds while backing out, and "needs" rotation of the tires. Everything were checked out to factory specifications. My 2 concerns were address: 1. braking sounds might be weather-related, 2. tires not needed for rotation. How often do I come across these kind of (honest) people? (It's easy to say "oh I did some brake work", Oh I rotated the tires"). I was impressed when the service consultant (Allan Halina) said something like "everything were good, save your money". Also, their 2 big coffee machines are back for our fresh-ground, fresh-brewed coffee. Overall, it was a great experience.
CoRex
Jan 26, 2023
4
I genuinely look forward to getting my Mazda serviced here. I bought it about 2 years ago and maintenance is covered under my contract so it’s really convenient. My only suggestion would be that the parts are ordered and ready at the time of my appointment. I’ve shown up a few times and had to reschedule because they didn’t have the parts although my appointment had been booked for more than a few days or a week. Not a big deal but it would ideal to not have to reschedule so often.
C Cacho
Jan 26, 2023
4
I had a A service done, and a couple recalls completed. I came in by 9 am for a non appointment recalls. My advisor said I could also get my A service done. Everything was completed in a timely manner. My vehicle was even washed and detailed a bit.
Steven Mitchell
Jan 26, 2023
5
Was very satisfied with the service:) Very quick and very kind in service.
Joyce Park
Jan 25, 2023
5
Clean dealership with friendly individuals
James Porras
Jan 25, 2023
1
Bad service really only one sales man.
Daniel Aragon
Jan 25, 2023
5
It was an excellent experience. Salesperson was sincere and a good listener. She was also a good mediator between buyer and her supervisor who make the final decision.
Mija Nguyen
Jan 25, 2023
5
Purchased by Mercedes GLB 250 4MATIC from here. Sales specialist Tarek was awesome and helpful during the purchase process. Very nice staff and easy process for vehicle purchase. Those who wants to buy Mercedes benz, I highly recommend to check this place.
Hriush Adhikari
Jan 24, 2023
5
A great experience that reminds Mercedes owners of why you purchased this brand. Comprehensive, fair pricing and your car delivered to you washed & ready to go!
Anna Petruzzelli
Jan 24, 2023
5
We recently purchased a 2021 Mercedes GLE 53 AMG and let me tell you how AMAZING of a car buying experience it was. Robert was our sales agent and he is a blessing. Was always transparent and accommodating. He shows us ever car we had interest in and landed on our new GLE AMG and also gave us a great trade in price for our old Benz. Please come here and buy a car from Robert he’s the man.
Adrian Palomino
Jan 24, 2023
5
I bought my car (KIA) here in 2020 and the House has done nothing but take care of me. Paul and Bryan’s team of technicians go beyond. I was just there this past Friday for an oil change and service. It was a huge surprise to be packing my kid in the car and notice that I didn’t have to vacuum and clean my car. It was almost show room ready. Thank you house of Imports!!
Kenny McRimmon
Jan 23, 2023
5
I have been here to get service completed for my GLC 300 a couple times now but, I finally feel compelled to give a review thanks to Bill Chow. He is a man of integrity and knowledge and I wouldn't want to work with anyone else moving forward. I will be returning for a new battery soon. Thanks Bill for excellent service! Take care of this man House of Imports.
Carlos Torres-Infante
Jan 20, 2023
5
excellent customer service,friendly employees,promised the vehicle repair on time,i recommend this auto repair facility the House of Import in Buena Park.
Glenn Cuesta
Jan 20, 2023
4
Took my car in for the Service B maintenance. Besides the usual preventative maintenance performed, I was informed that they also addressed some recall issues for the vehicle. My advisor, Bill Chow, was responsive and took time to address my concerns.
Jennifer W.
Jan 20, 2023
5
Great service provided by Adam my service advisor, it’s always a pleasure coming in and being helped by him. I left a happy customer and will definitely be back for more services and to purchase another vehicle through house of imports.
MinnieW
Jan 19, 2023
5
House of Imports has been a great experience. The best dealership I?ve ever been to they really take care of their customers.. I have bought two Mercedes from them and I wouldn?t go anywhere else.
Starr Marceax
Jan 19, 2023
5
Good
Betty King
Jan 18, 2023
5
House of Imports has great service! They’re always prompt and professional. Allison is amazing and always goes above and beyond to help- highly recommend!
Amy
Jan 18, 2023
5
Excellent service!
Sungue Jang
Jan 18, 2023
5
Just bought a used 2018 Tesla Model X from Abraham Kim at House of Imports and had an amazing experience. It took me a couple of days to finally decide to get the car because I wanted to do more research before I purchased it. Throughout the whole process he was there to help me and answer any questions I had. I did not get the sense of pressure from him to purchase the vehicle. He did not pressure me to purchase a Mercedes Benz and was happy to help me get into the Tesla. I had an amazing experience and will always go back to him if I need to make another car purchase. Abraham was an amazing help!! Thank you!!!
Jason Kim
Jan 18, 2023
1
Zero starts ! Very bad experience with finance department person named Capone Sychareun When I bought my car I came with pre approval letter from my bank with detailed instructions for dealership I had to guide him how to do it over 3 phone calls until issue was resolved, then he never send me my 2023 car stickers that was already paid by the previous car owner and he made me chase after him and call over and over again almost 4 months for it and never followed back and still never received the 2023 car stickers very unprofessional finance person please guys make sure not to work with him and choose a different finance person that will run your things smoothly that’s my best advice!
Idan Elkrief
Jan 17, 2023
5
We bought our C class from there and they were helpful, explanatory and time saving. Went in and out the whole deal took no more than an hour! Managers and finance people were easy to work with. Our salesman Stephen helped us with the car throughly and professionally.
Ibrahim Maras
Jan 17, 2023
5
Great service!
Sam Liu
Jan 17, 2023
5
Friendly and knowledgeable people! Repairs done right the first time . If you need your vehicle serviced ask for Dominique!!
Danny Machado
Jan 17, 2023
5
Traded in and bought E350 at this dealership (House of imports) both at originally quoted prices, it was a simple process. We are quite happy with the car and their service. Mr. John Perez helped me much for days. Nice dealership!!
Tiger Lion
Jan 17, 2023
5
Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me
sam azzam
Jan 16, 2023
4
Jae was very helpful and everyone there was very polite.
Sonia Delatorre
Jan 16, 2023
5
House of imports always does an amazing job with my Mercedes. Ask for service adviser Jag. Extremely knowledgeable and provides exceptional service every time!
AJ Doll
Jan 16, 2023
5
Excellent service, no pressure, very helpful, everyone was very knowledgeable and will to work with me
Mayssa Azzam
Jan 16, 2023
1
I wish I could leave a zero star because this was the worst experience I’ve ever had at a dealership or any service department, very disappointing at how they do business especially since the cars their servicing are higher end you would expect the service to match.
Colin Cobb Jr
Jan 13, 2023
5
Mr. Sam Hwang's sales team prepared both the vehicle and documentation seamlessly before my arrival as always. I have been purchasing all my MBZ from this team in the last 26 years and thier service s never let me down.
dgeking
Jan 13, 2023
5
Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them
Sandbar
Jan 13, 2023
3
My window wiper was replaced during the maintenance check up when nothing was wrong with the wiper. Then it made the really annoying squeeking noise. I went back and they replaced it. It still makes the squeezing noise. It’s been raining a lot lately and it was so stressful every time I drove.
Michelle
Jan 13, 2023
5
Buying a car from AutoNation House of Imports was a pleasurable experience. Every single person we spoke to during the process was nice, friendly and knowledgeable. I would not hesitate to buy another car from them
Nigel Wood
Jan 13, 2023
1
Not happy sold me a truck with lots of problems and all they say is we fixed it. 2 batteries died e brake don't work specker are blowen and unhook wires left exposed fuel fitter is bad and that what I found so far. Not happy at all don't buy used from this dealership
brian bianchi
Jan 12, 2023
5
I had a great experience with this dealer. The salesman Ali was great. I inquired about the vehicle online and he reached out right away. He made the process simple and easy. By far the best car buying experience I've had. Extremely happy with the vehicle and the customer service experience.
jshirin
Jan 12, 2023
5
I was extremely pleased with how efficient the service department acted. The appointment was scheduled quickly. The time spent from checking in with the service advisor and getting the loaner car was quick and easy. This dealer is the most efficient dealer that I have worked with.
Miss Leti
Jan 12, 2023
5
Excellent service. Melissa was very helpful throughout the whole service process.
Christian Pinzon
Jan 11, 2023
5
Andrew was really helpful with my maintenance on my car
Omar Gonzalez
Jan 9, 2023
5
Salespeople were very accomodating and not pushy, unlike other MB dealers. We completed our purchase in record time. Very pleased with the vehicle.
Momma of2
Jan 9, 2023
5
This has been the best experience in purchasing a vehicle I have ever had this will be my permanent car buying location
Latrice Elder
Jan 9, 2023
5
Could not have asked for a better experience with Justin. From the second we walked into the building he was nothing but professional and courteous, will absolutely recommend friends and family to come to House of Imports in the future!
Anderson Chang
Jan 9, 2023
5
We always take our GLC300 in to House of Imports for service. The service advisor, Allison, is great to deal with and very open and honest.
Andrew Blehi
Jan 9, 2023
5
Easy, good communication from my service advisor and the team was quick.
Stephanie
Jan 8, 2023
5
The service department is great. From the service advisors to the Mercedes Technician’s provide quick service. New spacious customer waiting longe, with complimentary Starbucks Coffee machines and refrigerated bottle water.
John Zepeda
Jan 7, 2023
4
Got a blowout on freeway. Was able to make appointment for the next day via text to replace tire (lugnut was stuck and would not come off). Was simple and easy. All good!
John Ramirez
Jan 7, 2023
4
i went because there was a recall...Also it had a message of convenience package is unavailable at this time i replaced the battery myself i ask the advisor if i guys could reset it using your obd2 just the message sin nce i was going for a recall anyways...She daid i had to pay like $280 wish they could erase the message and helped me without the fee because i went their to fix the recall and i know it wasn't done because my vin didnt fall on the troubled years and vin# so i technically went there to have them insoect it and get a carwash... wish they could have extended a little but...but i guess it is what it is...
Tony
Jan 6, 2023
5
Dominique, is an amazing service advisor. 👏 always takes car of me and my car. O and her personality is great!!!
Mary Haro
Jan 6, 2023
5
The customer service here is top notch! Everyone is professional, warm and friendly. They truly want to make sure the customer is well taken care of and satisfied with their vehicle purchase and the service received. At many places, you complete your transaction and that’s the end of it; it’s different at the House of Imports. It’s important to them that you continue to be happy with your purchase. They follow up with you post purchase and make themselves available for any questions or concerns you might have. Ron Amani, in the sales department is one of the main reasons I have continued to do business with House of Imports for many years now despite having a Mercedes dealership much closer to my home. Ron is EXCEPTIONAL!
Latrice Allen
Jan 6, 2023
5
They were super professional from the first step through the final step. They respect the customer. I am really satisfied. I would recommend this dealer to my family and friends. Mr. Nick Salama was the best ever. Thank you so much.
Irene Park
Jan 6, 2023
5
Jag Reyatt is my Service Consultant and has been for a long while now. I purchased my new C230 in 2006 and it’s been my only vehicle since 2006 - the service has been good to me and I’ve been blessed to have Jag Reyatt as my Service Advisor. Thank You for caring!
Sue Mauga
Jan 6, 2023
5
Thank you for working on my car until the problem was solved. The commitment to each and every customer is noted and appreciated.
Carol Shore
Jan 6, 2023
5
Amazing dealership! Sales & Finance were courteous and went the extra mile to help us find & acquire the ideal vehicle. Thank you, Robert & Billy
Rosa Mendoza
Jan 5, 2023
5
Great service, fast and reliable.
Carlos Daza
Jan 5, 2023
5
Amazing service! There’s a lot of problem solvers on staff, my service was very quick/easy, they are really efficient at the House of Imports.
Brick Flair
Jan 5, 2023
5
I needed some work done on my car my service advisor Allan Halina was great. He gave me a good price and my car was returned in a timely manner.Would highly recommend him very professional.
Liza Avila
Jan 5, 2023
5
Excellent and convenient location. My experience over here is always good. Got already 2 cars from this dealership. Even servicing side is very helpful. Great place to deal.
Bandana Thakur
Jan 4, 2023
5
I can't say enough of the excellent communication and expedient service from Ho Dao. Ho walked us thru each process to assist with my Mom's Mercedes GLK, was very knowledgeable and most importantly polite and helpful. Will definitely recommend and service again with House because of him.
takumiprjcts
Jan 4, 2023
5
I am very pleased that I have a great service B on my car. Everything was checked and it was timely returned. I recommend HOI very highly. Allisson it's a great service rep. I always get updates in my car while in service. Great personnel.
Marisela
Jan 4, 2023
5
Excellent service by sales rep. No haggling over price, in fact sold our dream car a little bit lower than advertised. I did a lot of shopping around and house of imports was and is the best
Rodney
Jan 4, 2023
5
Excellent work. I?ve been had my car service in this dealer for many years, I?m really with it.
Ming Ma
Jan 4, 2023
5
Friendly staff, no pressure at all. Very smooth and fast.
Ben Rostami
Jan 4, 2023
5
I had a great experience. Nathaniel Choe was a fantastic salesman and walked me through everything. We made a deal fast and drove home with the car even faster. Thank you !
ray lopez
Jan 3, 2023
5
Excellent experience with House of Imports. Have been a customer of theirs since 2002.
Vince Monteparte
Jan 3, 2023
5
One of the quickest and easiest experiences I’ve had in buying a car and walking away knowing I was not only given a great deal, but secured in my purchase. The staff was so welcoming and informative about any and all questions that I had and were more than willing to go above and beyond in explaining all aspects of the car and contract to me.
Shannon T.
Jan 3, 2023
5
Excellent !!!
Okin Park
Jan 3, 2023
1
In the past few years, I have purchased many vehicles from the House of Imports in Buena Park. However, the service that they provided to me was not professional AT ALL. WORST NIGHTMARE. I have purchased SL 63 brand new ones twice already, however both cars had same issues such as open hood warning and check starter battery warning while I am driving and etc. Also, DO NOT RENT their loaner car. The car that I rent was having many issues such as shuddering steering wheels. 3 times, it was same issues for GLB, GLC, GLE. Today, I personally took my car to the dealership because of the window wiper not working properly. Technician named, Bryan mentioned to me that it is all because of California's weather without any issues and advised me to press windshield washer fluid button. This means do I need to press the button while I am driving all the time??? This is very ridiculous that I have to deal with a brand new car twice. TRUST ME, if you spend 5 mins on youtube, you will know what will be the issue of the noisy wipers right away. They think that they gave me 100% satisfaction of customer service and professionalism. They mentioned that they tried their best however the service that I had from them was way below than what I expected. I WILL NEVER RETURN TO THIS LOCATION in Buena Park.
Michael Kang
Jan 3, 2023
5
One of the quickest and easiest experiences I’ve had in buying a car and walking away knowing I was not only given a great deal, but secured in my purchase. The staff was so welcoming and informative about any and all questions that I had and were more than willing to go above and beyond in explaining all aspects of the car and contract to me.
ShannonTea
Jan 3, 2023
5
The Sales Manager and the Salesman provided us with everything that we needed on our visit. Great service and the place is very welcoming.
Mark Panahon
Jan 2, 2023
1
Worst dealership I went to. The female Service Advisor wasn't very helpful at all. I drove 2.5 hours for nothing. Getting information is like pulling teeth. I went to Mercedes Benz in Temecula and the service is awesome!
Lou L
Jan 2, 2023
5
Great customer service, especially working with sales specialist John Perez. Very informative and helpful all around.
Ashley Dizon
Jan 2, 2023
5
Very great service, fast work and good customer service
Angelina Herrera
Jan 2, 2023
5
The House of Imports team treated me like a VIP. Robert, from the sales team, was very knowledgeable about the different models I test drove. Sal, from the management team, searched for the best rates I could receive on my loan. Billy, from the finance team, worked to get me a solid contract. Stephen, from the sales team, followed up several days after my purchase to see if I needed any help with the dashboard tech. I feel very confident about getting the best deal and will definitely be purchasing my next car with the House of Imports.
golfnart
Jan 2, 2023
4
It was good. Someone was there to help me through the process and there was also a Vietnamese translator which helped me understand more. Very good and friendly.
Hieu Nguyen
Jan 2, 2023
5
Great service I love coming to house of imports. I been servicing my vehicles here for years
Ricky Fuentes
Jan 1, 2023
5
Service consultant is very helpful!
Cathy liu
Jan 1, 2023
4
Easy process great customer service but if its a busy day could take hours to get outta there. Gorgeous dealership very good selection of imports! Anthony was a great salesman!
Dartanan Scott
Jan 1, 2023
5
Quick and easy, Bryan is always a pleasure to work with!!
Matthew Whaley
Dec 29, 2022
5
Excellent customer service.
James Kazakos
Dec 29, 2022
5
Service at AutoNation Mercedes is always pleasant. Staffs are helpful, service is great. The only falls is their car wash building was undergo a renovations. Waited for 2 years, the car wash facilities finally return. We had our service plus throughout car wash finally. Giving them 5 stars!
candy chan
Dec 29, 2022
5
My service rep Melissa always provides exceptional service in a timely manner. She takes care of all my concerns whether it?s an oil change or maintenance on my car. Also the Manager, Ryan is very friendly and acknowledges every customers that walks in. It?s all about the experience and the service.
Marisol Alvarez
Dec 29, 2022
5
My car was still under warranty so I made an appointment with my local Mercedes-Benz dealer (MBZ of Anaheim). They wanted to charge me $300 just to look at my rear view mirror for no legitimate reason! They had no loaner car available despite the fact that I’d made an appointment and both the service writer and his manager were very argumentative with me when I pressed them on the warranty issue. As a result, I drove directly from Anaheim to Buena Park’s House of Imports MBZ. Result…No charge (service writer says to me, “Your car’s under warranty! Why would they try and charge you?”), HOI gave me a free loaner car despite not having an appointment and were very courteous. On the purchase side, I’ve found HOI MBZ to not only have a better selection of new MBZ vehicles but they are far easier to deal with and, having shopped around, find them to be the best priced dealer out there. I’ve purchased over a dozen vehicles from HOI over the years and a few from MBZ of Anaheim and there is just no comparison between the two… HOI hands down! 😎
Pat Petruzzelli
Dec 28, 2022
5
Allison was nice and the service was quick. I was given a summary of upcoming repairs with details including pricing.
Chelsea Rodriguez
Dec 28, 2022
5
feel good
Jun M.
Dec 27, 2022
5
My experience was excellent. I felt very well taken care of,and the car looks like it was well treated, they provided me with updated information about the condition of the car and I want to thank you for the good service I received.
Jonathan Gutiérrez Parra
Dec 27, 2022
5
Melissa Nguyen was great help
omar lazaro
Dec 26, 2022
5
The Salesmen are very attentive and professional.
Vince Luu
Dec 26, 2022
5
Purchased a G wagon last Sunday, right before Christmas from House of Imports and took the car in for some items that we agreed upon prior to sale. MELISSA N. was a huge help! She’s been helpful, understood our schedule and helped make it work for us. She’s also to the point, advocated for us and has been super transparent. We have other cars including Toyotas and a Maserati and so far Melissa has been our favorite service advisor to date among all those service departments as well!
Samira Hurd
Dec 26, 2022
5
Melisa Nguyen was very helpful
Evelyn Sanchez
Dec 26, 2022
5
Melisa Nguyen was great I love coming to her she’s the best
A A
Dec 26, 2022
5
Abraham Kim helped to buy a new MB. All the process was very quick and kind. That was an excellent experience!!!
EY
Dec 26, 2022
5
Abraham Kim helped to buy a new MB. All the process was very quick and kind. That was an excellent experience!!!
han bryan
Dec 25, 2022
5
Bill Chow is a very experienced and professional service consultant! I am very grateful to him!
bingleng0093
Dec 25, 2022
5
Servicing my car was very easy here. From booking appointment to car drop off, service advisor getting back and car service quality all awesome. Thanks guys
Anand Belaguly
Dec 23, 2022
5
We bought a used Honda CR-V Hybrid from House of Imports this past week, and this place has earned our business in the future. Justin went above and beyond in communicating with me and having the vehicle ready and waiting for a test drive upon our arrival. Justin was knowledgeable, courteous, and friendly. The buying process was smooth, and we were in and out quickly. The car was detailed and fully gassed up. A bonus! We highly recommend that you check them out if you're in the market for a new or used care and want a smooth transaction. Be sure to ask for Justin Nguyen!
Neal Patcha
Dec 22, 2022
5
My wife’s GLC 300 needed a preventative maintenance B at 71k miles. I scheduled a convenient date and time with Service Representative Ms. Dominique Torres. Due to our conflicting schedule I needed to bring in the car the night before at 6PM. Ms. Torres was professional and helpful in explaining all the details of the PM and other items I stated needing repairs. Due to the high volume of other repairs I asked if a loaner vehicle was available and sure enough there was one available. We were in and out of the dealership in less than 30 minutes. Two days later I received a call from Ms. Torres to inform me that my vehicle was ready for pick up. I was thrilled when she informed me that the fuel delivery repair was under warranty. We finished up the paperwork quickly and I drove off in my wife’s car completely cleaned and fueled just before the Christmas holidays.
Fred Law
Dec 22, 2022
3
Repair and Maintenance cost is too high compared to individual repair shop who use the genuine MB parts, and communicating with Rep is not convenient as I expected.
Brian Whang
Dec 22, 2022
5
Alison was very helpful and helped me get my car fixed and on time.
RomadaGLK
Dec 22, 2022
5
Took my car for service and was blown away by the service department at this location. Melissa Nguyen was attentive, professional , knowledgeable and was excellent in providing great customer service.Highly recommended.
johntrinh12
Dec 21, 2022
5
Jake was very helpful he answered all my questions. The process was very quick I will go back again and I will recommend this dealer to my friends and fam thank you again I’m very happy with my purchase and the service I got.
Noemi
Dec 21, 2022
5
Melissa Nguyen addressed multiple issues with my car that were not caught by another mercedes dealer, who had serviced my car about two months prior. Her professionalism and efficiency made the process quick and painless. Will continue to work with her in the future!
Joyce Gnoel
Dec 21, 2022
5
Good and convenient location. Customer services is good, understand what’s the issue to fix and clear for customer. Thanks.
Wanpen Sinthawanarong
Dec 21, 2022
5
Melissa Nguyen addressed multiple issues with my car that were not caught by another mercedes dealer, who had serviced my car about two months prior. Her professionalism and efficiency made the process quick and painless. Will continue to work with her in the future!
Joyce Gnoel
Dec 21, 2022
5
Advisor was very nice and helpful.Service was done on a timely manner.
Satisfied me
Dec 21, 2022
5
Only place I have bought all my Mercedes cars from, they are very communicative, have your best interest at heart and they listened. There service center is great too easy, booking appointments ahead and making sure your in and out fast.
Y�sica Gonz�lez
Dec 21, 2022
5
Melissa Nguyen is my service advisor she’s one of the best I have seen always very helpful
navi sandhir
Dec 20, 2022
5
Great experience from start to finish. Entire team is helpful, courteous, and professional. Definitely will do business here again!
Lynn Puisis
Dec 20, 2022
5
Melissa Nguyen was very helpful. She made sure to get my car serviced in a timely manner and answered all of the questions I had. Thank you for the amazing service.
Ken Adams
Dec 20, 2022
5
Had a great experience. Ali was my sales guy. Very good guy. Didn't pressure or act like the normal slimey salesman. I recommend House of Imports and asking for Ali.
John Klene
Dec 20, 2022
5
Love the ease and promptness of getting my car serviced through Melissa Nguyen. Car was super clean when I got it back. I feel spoiled, thank you.
Vyzurky
Dec 19, 2022
5
Sales was very friendly and very patiently to help my to find my car.
Stephen Wang
Dec 19, 2022
5
Sabrina is the one, she definitely will be our advisor forever. We’re in and out in no time and car was ready earlier than promised. Thank you, Sabrina🙏
John Pascual
Dec 19, 2022
1
They return my car with broken trunk lock and denied responsibility. They ask to call the General Manager, but they never connect me to him. It’s just a gimmick, no real solution. If you really want to help me , you know my telephone number.
Gregory Jablonowski
Dec 19, 2022
3
Mercedes house of imports has always been a top notch car dealership. Just 1 time i came with my wife to find a new car. No one helped us or acknowledge of our existence for 20+mins. We cant find anyone to help us, until we asked someone for help. That shouldnt be the case. We have to be greeted and asked if we need any assistance, first thing we walk into the door. None of the desk managers cared to asked either, not just sales.
David Tran
Dec 19, 2022
5
We recommend Sabrina as Advisor. We were in and out in no time and car was ready earlier than promised. Good job Sabrina, thank you 🙏
Melody De Dios Pascual
Dec 19, 2022
5
Love the ease and promptness of getting my car serviced through Melissa Nguyen. Car was super clean when I got it back. I feel spoiled, thank you.
KarynnS
Dec 19, 2022
5
직원분들이 엄청 친절하셔서 좋았어요. 영어가 조금 부족한데, 한국인 매니저분도 계셔서 한국어로 설명 잘 들었습니다 :) 직원분들이 신경도 많이 써주셔서 감사했습니다ㅎㅎ
Gimae
Dec 17, 2022
5
My service rep Sabrina is great
Evlin Chang
Dec 17, 2022
5
My husband came in to trade in our 2016 Prius and were looking to buy a CPO GLC 300. Steve helped us out and made the entire experience so easy. I’ve never had such a great experience buying a car. I felt valued and appreciated. I will be a returning customer in the future!
Megan
Dec 17, 2022
5
Good service with Sales person
Yulius Dakhi
Dec 16, 2022
5
House of Imports is kind and helped me get things done quickly.
Prime Cares
Dec 16, 2022
5
Great service, timely, efficient, knowledgeable; thanks to Adam, the service rep, and the entire service crew! BTW, the new service facility is fantastic!
elrafaelito
Dec 15, 2022
5
We came in to service my mom’s car and landed with Melissa, who was so attentive, excited, and kind to work with. She explained everything so detailed and assured us that the car was just having an AC issue. It had a foul smell, and she was able to get a replacement ordered and fixed for us in a couple of days. Mom is also looking for a new car due to her lease coming up, and she even introduced us to a sales rep on the floor! Love that customer care and the friendly approach she gave to us! House of Import will be where we will be purchasing my mom’s electric SUV!
Yoomie Yoo
Dec 15, 2022
5
Great place to get a brand new Mercedes!
Peter Craciun
Dec 15, 2022
5
I usually don’t write much reviews, but Melissa Nguyen in service was super helpful and knowledgeable. Her customer service was above and beyond my expectations. Highly recommend coming here for all your service needs and don’t forget to ask for Melissa!!
Linda Ma
Dec 15, 2022
5
House of Imports. Thank you for the new building, clean images and friendly service.
John Lee
Dec 15, 2022
5
Ask for Paul and he’ll help you out. Very professional and easy buying process.
Broc Mayo
Dec 15, 2022
5
Nick Salma goes above and beyond, again and again. He makes my car buying expensive a pleasure.
Anna Evans
Dec 15, 2022
5
非常滿意
徐洸玲
Dec 14, 2022
5
Appointment was on time and had me out within 1-1/2 hours on my A service. Brian super friendly, and organized.
Janet Woodward
Dec 14, 2022
5
親切!
Sam Chen
Dec 13, 2022
5
My service advisor, Adam is absolutely amazing. Adam always works with me around my schedule when it comes to bringing my car in for repairs and making sure I have transportation for the rest of my day. I can always trust that he will keep me updated on my car and trust his opinion on any repairs or recommendations he has for my Mercedes. I love my Benz and refuse to have anyone else but Adam take care of my car.
Laurette Alves
Dec 13, 2022
5
I drive by 2 Mercedes dealerships to come here. They take great care of their customers!
Kristin Fetterling
Dec 13, 2022
5
Awesome staff was treated kindly everyone was so friendly, knowledgeable and honest was able to drive off in my dream car thanks to enormous efforts to meet me halfway on desired deal grateful for you house of imports!!
Cindy Cabral
Dec 13, 2022
5
Very good services. Thank you so much
Ana Kunz
Dec 13, 2022
5
I have a CLA250 and will NOT have anyone else but Adam (service) at House of Imports take care of my car. He always makes me feel like my car is his only priority and keeps me updated on the status constantly. Adam always makes sure that I have the necessary transportation I need while my car is in service and goes out of his way to accommodate me. Thank you so much for all your help.
Laurette Alves-Zaragoza
Dec 13, 2022
5
Stephen in sales and George in finance made my Mercedes Benz purchase quick and easy! Thank you for my S550!
richard narne
Dec 12, 2022
5
“Superb” service with “Excellent” AAA customer service. I’ve been working with House of Imports for years with all my MB buying and servicing my vehicles. I would like to send special thanks to House of Imports Service Director Bryan and his service advisor Andrew for taking care of our family with excellent services and extra care each time when we take our vehicles in for services. Once again thank you everyone at House of Imports Service department.
TC MV
Dec 12, 2022
5
Exellent
Anthony Thien Doan
Dec 12, 2022
5
There is such a huge inventory of the same cars so lots of bargaining room!! Highly recommended. Looking for my car took hours since I kept test driving car after car, but financing took 40 minutes or less. Please go here because of the high volume of cars they have which means less money out of your pocket 🎊
Sophia Mercy Hibson
Dec 9, 2022
5
I always say, I?d rather make the drive for great service than take my car anywhere else just for convenience. Fast service with a smile and I never have complaints. Thank you!
Cleo Gordon
Dec 9, 2022
5
Great customer service
Maritza Regalado
Dec 8, 2022
1
They got jokes. A car was purchased and it had 4 defective tires. All 4 have bubbles and the 2 rear are the wrong size. The dealer said bring the car back. 1. Bring car so we can test the tires. 2. You get there and they start talking about did you buy tire and rim insurance. 3. Then, they decide that they will only replace the 2 rear tires with Goodyear run flats. 4. Then they don't have those,, so they wi replace with Continental run flats. 5. Then they come back and say they don't have that brand but will replace with Perilli run flats. 6. Now over 2 1/2 hours later,, they come show you some erroneous picture of 1 tir and rim.. Supposedly proving that these current rims and tires aren't the ones that were on the car when they sold it to you. So I requested that they go through the camera footage to prove it. Now my integrity is being questioned. They come back and say the footage only goes back so far. Now they are again willing to replace the 2 rear ones. Well they should be replacing all 4. I lan to continue this issue with MBUSA and the BBB. Perhaps even my local television stations KNBC, KABC, KTLA, KCBS. This is a shame. This is some nonsense and foolishness.
Norita Perine-Jones
Dec 8, 2022
5
I have always had a bad experience buying a used car. I always felt like the salesman always got the better of me. At House of Imports and more specific my salesman, Gary Morones, I was treated extremely well. Gary and their entire team was very helpful. I felt I was talking to long time friends. When I caught something minor about the car, the sales manager took it to service, put it up on the rack and they found something minor. They fixed it up and I took delivery of the car the next day. I will buy my next car from them and you should too.
TG
Dec 8, 2022
5
House of imports service technicians were friendly professional and did excellent work. I had the pleasure to work with Bryan H.
Michael Darling
Dec 7, 2022
5
We just got EQE. we loved!! Specially sales agent Mr Bang was very professional and he ensured every point of satisfaction is meet. House of Import MBZ is the always our choice for purchasing and ongoing service!!
Jennifer Ahn
Dec 7, 2022
5
ALLISON ALWAYS MAKES EVERYTHING STRESSLESS. Friendly polite and prompt.
Leticia Gomez
Dec 7, 2022
5
I’ve been coming here for the last few years for services on both my Mercedes Benz sedan and suv. Never once was I disappointed in the services, fast, and welcoming. My awesome advisor Andrew T, who never rush you and always look out for deals and your best interest in keeping your car well maintained. Definitely recommend location and company.
Jennie Dinh
Dec 6, 2022
5
Excellent customer service without exception!
Gus Miranda
Dec 6, 2022
5
My experience with my service personnel Khalinder was excellent! I got the service recommended by Khalinder. I was in and out in a hurry. My time is impotant to me. Thank you Khalander, Phil Napper
phillip Napper Sr
Dec 6, 2022
5
Many thanks to my Service Consultant, Jag Reyatt. A true professional in every sense. Beautiful facility and great staff.
Jon Vrooman
Dec 6, 2022
5
Great
perdy calderon
Dec 5, 2022
5
First class dealership. Friendly, no pressure. I felt very informed every step of the way.
Rory Rubio
Dec 5, 2022
5
Many thanks to my Service Consultant, Jag Reyatt. A true professional in every sense. Beautiful facility and great staff.
Michael Vrooman
Dec 5, 2022
5
Perfect customer service!
Maryjane Gu
Dec 5, 2022
5
Great and excellent service.
Ignacio Castro
Dec 5, 2022
5
Fleet manager Abraham's service is highly satisfactory. He showed satisfactory service from beginning to end until the car was delivered. Overall, the staff were also very friendly.
Gray Jang
Dec 5, 2022
5
Good.
Cao Li
Dec 5, 2022
5
If you every think about getting a car ask for Tarek Aboushalih! The best sales specialist! The whole process was smooth and comfortable!
Amina Elwir
Dec 5, 2022
5
Excellent support in our purchase from Jane Choi and Jake Sanchez! Both are credit to this dealership.
J San Juan
Dec 4, 2022
5
Went in for my B service. Was told I would get a tire rotation which was not done. The service writer promised to call me back about a question on my GPS that neither he nor I could figure out. He never called back. Thinking back when they originally delivered the car it was dirty. For a luxury car dealership they do not make you feel like you bought a luxury car. Felt like I spent over $300.00 for an oil change as that is the only service actually performed.
Bart Kolber
Dec 4, 2022
5
Adam was was serviceman at House of Imports. He was excellent, experienced and very courteous. He made sure all needed repairs were completed. He returned the car in spotless condition. I would recommend him as your service attendant at House of Imports.
Wilma Shanks
Dec 3, 2022
5
I drive 2 and a half hours to purchase a vehicle I couldn’t find at any other dealership. John was our sales person and made our experience as smooth as possible. We had an issue with the battery after bringing the vehicle home and Lebanon helped fix the issue without us having to drive all the way out. Overall great experience at House of Imports
Diana Galindo
Dec 3, 2022
5
Everytime I come to this dealership for services, they are extremely helpful. They really work with you and do their best. I have never left unhappy with the work done, because I trust their work ethics. They have flexible hours, make it easy to schedule any appointments, and provide a loaner for the day when needed. I have worked with Brian and Adam, and both have been very professional. Although, I am sure regardless of who were to help me, I would receive excellent service. Thank you.
Ysabel Rodriguez
Dec 2, 2022
5
Jag who is the service advisor was on time and was really diligent on everything that needs to be done. He was very detailed too. I will now have my regular service done at the Buena Park Mercedes Benz facility.
Wivina Santos
Dec 2, 2022
5
Great
Li Zhu
Dec 2, 2022
5
grateful and thankful for omar and nick salamah for making our visit great by helping us to choose the right car . thanks
Khalid Altawarah
Dec 2, 2022
5
Thank you Jag for always taking such good care of us and our vehicles! Even though this isn’t the closest service center to us we come here because of the service they provide!
Shafali Grewal
Dec 1, 2022
5
Although I had to wait about 10-15 mins for the tech to check-in my vehicle, the service was great. New facilities look great and the car wash was nice.
Jeff Timoteo
Dec 1, 2022
4
Approached by staff right away. Did not rush despite us arriving near closing. Even took us to two test drives. Never pushy. Look for Gary, he will take car of you.
Dunn
Dec 1, 2022
5
Good customer service, good deal
Vanessa Dong
Nov 30, 2022
5
Very kindly
Tim Choi
Nov 30, 2022
5
My salesperson Nathaniel Choe is so awesome! He helped me through the buying process and even after he still reaches out to check up on me to make sure I am happy with the car. Service is awesome, my advisor Sabrina made sure my experience was like no other! It didn't even feel like a repair visit. Just nice experience all the way around!
Sonya Knox
Nov 30, 2022
5
Rear door not opening and recall on third row seat
Reatha
Nov 30, 2022
5
Excellent
Hyunsik Choi
Nov 29, 2022
5
Dominique Torres met me and did the service I needed. She keep in contact with me and called when the car was done.
Fred Shuken
Nov 29, 2022
5
The sales team offers family feel and provide detailed services.
AM1300 今日話題 Today's Topic
Nov 29, 2022
5
Very patient auto sales man!smooth process and transparency. Would definitely recommend it and look forward to a lasting relationship.
Erika Howe
Nov 29, 2022
5
My service appointment was scheduled for Tuesday 11/22. I had taken the car in for a routine 80K service. At the time of the appointment, I had requested a rental for use. I arrived at 7:45 am and had the service attendee notify Allan Halina of my arrival. Allan finished up with a previous client and was out to see me thereafter. We went over my vehicle and went over the details of what was to be done. Upon arrival, I also had a safety sensor alert, so we added that to the scope. Back to the office for WO completion and rental car set up. All in all I was out in about 30 min. The car was not completed the same day, due to the extra work needed. Unfortunately, I wasn't able to pick up the vehicle until that Friday after Thanksgiving. I did appreciate Allan keeping me posted on the timeline and I know they did all they could to get my car back. Not a big problem on my end. I was in the loaner and I wanted my car done right. At the end of it all, the bill was higher than I had anticipated, and did ask for any Black Friday discounts (I tried). My car was ready, so I had the confidence of knowing that it was done right. A few days later I texted Allan about a package I had left in the rental. I felt that it would be a long shot that it would be found. Allan returned my text, took a look and was able to retrieve the package. To summarize, I am very pleased with the quality of customer service that Allan had provided and the quality of work that the service technicians had performed. I feel the difference when I drive off and I like that feeling. 5-stars for this visit. Thank you ~
Gerry Ruiz
Nov 28, 2022
5
Great service and they cleaned my car so well! Highly recommend them!
Lucas Tran
Nov 25, 2022
5
Excellent experience buying new glc300 coupe
George Markou
Nov 25, 2022
5
As a first time Mercedes owner I was highly disappointed with the customer experience on my first two service visits and was very reluctant to return. Then Dominique Torres gave me the most impressive service, to the extent I walked away in awe! She was kind, outgoing, and she took care of every detail before I had to ask. Her follow up was amazing!! I highly recommend her and look forward to her assisting me on my next service visit! Thank you Dominique for a stellar visit!
Vicky Pantages Velazquez
Nov 24, 2022
5
What a fantastic experience! Jason found the perfect car for me and Kevin made the financing process a breeze. I highly recommend House of Imports
SB
Nov 24, 2022
5
Leasing a new car with House of Import Took me one hour to sign all the paper work, and drive away my new car ! Excellent service. Will definitely come back for my next car purchase. Great service and pleasant experience !
William Auyang
Nov 24, 2022
5
Excellent customer service and help me fix the issue of my car.
Allan Tandoc
Nov 24, 2022
5
Polite, takes great care of customers, helps out everything with high class service, even gives a free car wash! What more can you ask for? :)
Tiffany Chen
Nov 23, 2022
4
Fast service and friendly workers.
John Lopez
Nov 23, 2022
5
Very helpful and nice, in and out of there quick
Angel Medina
Nov 23, 2022
5
I had a great visit to House of Imports on Friday! I started a new lease on a gorgeous CLA with all of the options I wanted. Jason did an incredible job finding the perfect car for me. Kevin made the financing and paperwork a quick and easy process and worked out a great deal. This is my third lease from HOI, I will definitely come back again for my next car.
Susan Baukus
Nov 23, 2022
5
Overall a good experience. Kris was very professional and provided exceptional guidance. I?m a very satisfied customer.
Matthew Cummings
Nov 22, 2022
5
Fast service ,good service and follow up
young lee
Nov 21, 2022
1
Alan is a great services kind and very professional He made my morning worries less🙏 Thank you so much Alan 🙏
Lisa Hong
Nov 21, 2022
5
This is the best place to buy a Mercedes! So many choices, and the cars are parked in the parking structure.
Chih Chang Chen
Nov 21, 2022
5
Delivered the car after some effort to convince them...but the car is clean and the service/followup has been stellar. A+ operation.
BC
Nov 21, 2022
5
very nice facility and nice people, very friendly and knowledgeable for the new EQS SUV
American Labor Law Company
Nov 21, 2022
5
One of my greatest experiences, and a dealer ship, I wan to tanks all the team, but Melissa, she helped me allots, great ,attention, great person, that's how u want to be treated, tks so much, Mercedes-benz, of Buena Park 🙏
Omar Rosales
Nov 20, 2022
5
Dominque was amazing. She was extremely helpful, extremely knowledgeable and smiled the entire time. She created a level of comfort that I appreciated.
Bryon Ashlock
Nov 20, 2022
5
Five stars recommended for the great service and nice people working there !
Manuel Medina
Nov 20, 2022
5
Great service! Found exactly the car i was looking for. And my bank helped me out with the best loan deal
Pablo Rodriguez
Nov 19, 2022
5
Always courteous, great customer service
luis garcia
Nov 18, 2022
5
Excellent service. I have brought my car for service to this Dealer, since I bought the car.
Patricia Garcia
Nov 18, 2022
5
Quick service and my car was washed this time around!
Diana Ruedas
Nov 17, 2022
5
My representative was Khalinder (Kris). My car and I have never received such great care. I have been to several mechanic shops near my house, but leaving my car there brought an uneasy feeling due to the complexity of the model. Bringing my car to the House of Imports Service Center was a GREAT choice. Kris welcomed me with a warm smile and took his time explaining what I needed. While my car was being serviced, he updated me with photos and videos. I noticed other representatives and not many matched his energy and passion for the job. I will go to Kris for all my vehicle's needs going forward. Thank you!!!!
Deanna Blaine
Nov 17, 2022
5
Excellent service from front desk, service advisor and mechanic.
Eddy Guz
Nov 17, 2022
4
Our salesman, Ron Amani, was fantastic. Purchasing a car that is 2500 miles away can be stressful, but Ron was always available to answer calls and texts and ease our minds during the process. He far exceeded our expectations.
David Fontana
Nov 17, 2022
5
This place has always been extremely professional and helpful.
Liz Munoz
Nov 16, 2022
5
House of Imports is my go to MB shop and I always deal with Adam. He is honest, straightforward and if it can't be fixed he'll let me know. They really treat you right at this service center.
Blue Montez
Nov 16, 2022
5
I wish I could give them more stars! They are wonderful. I had the chance to do business with Mr.Abraham Kim Fleet Manager Such a professional and nice person. He is not pushy, he consider your time, your need and your budget, his goal is to make you happy base on your budget. Thank You Abraham ~
seung han
Nov 15, 2022
5
Every one was so friendly. and sale person Stephen helped me during buying car also after sales he was on contact with me and provide great service , setup my Mercedes-Bens account. There was no force of buying extra item or service. every car had reasonable price. also OMAR financing manager was very friendly and helpful. I am happy with them and recommend them.
afshin ha
Nov 15, 2022
5
Looking for an extended warranty for my GLE450, both Andrew and Ryan were extremely helpful and professional. Also thanks to Jerome for your help.
U. J. Polo
Nov 15, 2022
5
I had an appointment with Adam Tashchyan as my service consultant to take my car for service. He was very helpful and went out of his way to help me and try to make me as a customer happy I will do business again with House of Imports but only with Adam as my service consultant to do any service or maintenance on my car. Adam was a A ++++ For his services
Nick Soulicias
Nov 15, 2022
5
We weren?t even looking for a Mercedes but we?re sold because of the great customer service in Buena Park, I just had my first service and they couldn?t have been nicer or more efficient. Very impressed!
Kristina Kase
Nov 15, 2022
1
Sold a car out from under me while I had financing.
Steven Howes
Nov 11, 2022
5
I purchased a 2020 Mercedes a month ago and this was the first time I have ever done a transaction of this magnitude without seeing the product first hand! I love the car and the people were all very helpful!!!
Dr. Richard J. Stuart
Nov 11, 2022
4
problem finding and solution was good. However, it was only done verbally and not presented in writing or email or message. did not make it clear of what was wrong and what was fixed in writing. customers having difficulties to remember and not easy to pass the issue to family members. also it took longer than our expectation. family members still don't know what the problem was and what and how they fixed it.
Ivy Choi
Nov 10, 2022
5
House of Imports has always been my preferred Benz dealer for almost 10 years now. Bought 2 cars from them knowing customer service is always excellent. My service consultant Bryan Hoffrichter always provides prompt assistance and respectful service. I highly recommend House of Imports!
Fe Cardenas
Nov 10, 2022
5
Every one was so friendly. and sale person Stephen helped me during buying car also after sales he was on contact with me and provide great service , setup my Mercedes-Bens account. There was no force of buying extra item or service. every car had reasonable price. also OMAR financing manager was very friendly and helpful. I am happy with them and recommend them.
Afshin-ha
Nov 10, 2022
4
Jake was a great salesman. Kind and considerate. Everyone at the dealership made me feel comfortable. Will definitely be back for another car. Will send family and friends also. Thank u house of imports!
Derek
Nov 10, 2022
5
Very rarely do you come across sales folks that continue to go above and beyond to help customers AFTER they’ve made a purchased. At the House of Imports - Buena Park you’ll get just that. S/o to Paul Jovel for being the best car salesman I’ve ever worked with. I appreciate you for always being so helpful & attentive to all my needs and addressing them right away. The best Service Advisor I’ve ever worked with is Andrew Tiotuico. I took my car in for a part issue and I really didn’t think there would be a solution but somehow Andrew was able to work his magic and take care of the problem for me. He was such a delight to work with. He was friendly & communicative throughout the entire process. He gave me frequent updates as my car was getting fixed. Super happy I got a chance to work with him. Andrew will definitely be my go to guy for all car service needs moving forward.
Bee Kay
Nov 9, 2022
5
Best Merced dealership in ca
Abdallah Shalabi
Nov 9, 2022
5
Great!
Kerry Lim
Nov 8, 2022
5
Delivered the car after some effort to convince them...but the car is clean and the service/followup has been stellar. A+ operation.
Ben Cary
Nov 8, 2022
5
Great experience as always. Waited for car and was updated periodically on when the service would be complete. My service advisor was on top of it and quick.
TANYA PANOSSIAN
Nov 7, 2022
5
Pleased with the service. John did a great job with explaining the options that I had to resolve the issue.
Sean Minooei
Nov 7, 2022
5
I have been purchasing all my cars and have them serviced here at this dealership for almost 3 decades. Good services, good inventory and they meet my needs.
Logan TP
Nov 7, 2022
5
Their service is outstanding! I’ve been with Mercedes for many years and everyone is as helpful as expected to be. If your car needs repairs everyone is on standby or you’ll receive a letter in the mail about an issue if your unaware to bring it in. While your vehicles under maintenance you’ll be able to use one of there exclusive free rentals if available. I want to thank everyone here who does a terrific job in Mercedes House of imports I’m always confident they’ll get the job done!
Ivan Corona
Nov 6, 2022
5
I was looking for a C300 coupe and luckily found it at House of Imports. Buying a car always stresses me out but this time was different. Everyone was very patient, nice and informative from Jason and Val on the sales staff to Jason in the finance department. The process of buying was smooth and I feel like I got exactly what I wanted for a fair price. I love my new car and I can’t recommend this dealership enough.
Darren Cooper
Nov 5, 2022
5
Very helpful and friendly employees there, Allan was so nice and accurate, overall it's a very good service.
Amal Abdelhadi
Nov 5, 2022
5
Customer service was good.
Tom Vu
Nov 3, 2022
4
It is tough to give 4 full stars but ultimately, now that I have my car, I think 4 stars is fair. I love it! My first experience coming into House of Imports was great. I felt well taken care of and important. Upon my second visit with my mother, we did not receive the same treatment. Purchasing the car was confusing and frustrating. No one would tell us what was going on and it seemed shady at times. It was frustrating because this should have been a day to celebrate but all of the employees seemed very flustered and unhappy. No one smiled at us apart from our finance guy. It was very awkward to say the least. However, I’m very satisfied with my purchase and once everything was said and done, we felt better. I wish the management would take time to enforce better vibes to customers purchasing from them. This was my first car purchase ever and it felt like a very sad and frustrating experience rather than a celebration.
SydForFitness Sydney
Nov 3, 2022
4
Professional and friendly staff!
Kate Park
Nov 2, 2022
5
Great experience! I honestly had no intention of walking out with a vehicle that day, but Steve and Lebanon made the process easy, they showed us many options, and they gave me a deal I couldn’t pass up. The whole process was smooth and everyone there made us feel welcome. Would highly recommend!
Julie Tobar
Nov 2, 2022
5
We had a great experience buying our daughter her 1st car at House of Imports. We received a quote before heading to the dealership. When we arrived, they had the vehicle pulled up and ready for us. We decided to buy it, and shockingly, they didn't try to up-sell us, and the out the door price was actually a little less than what they quoted due to the sales tax rate. We had a great experience after shopping at multiple dealerships, we finally found one that was straight forward, honest and professional. Everything went super quick with no surprises. We are very happy with our purchase and we will be back! Thank you Kevan for a smooth and easy purchase.
Deanna Dambra
Nov 2, 2022
5
Came here for my scheduled service and was able to get an appointment fairly quickly and smoothly. On the day of the service, I was helped by Aram and he was very courteous and professional. Was a very stress free experience.
Engy Cox
Nov 1, 2022
5
My first purchase at the house was back in 1996. I have been a dedicated customer and loyal to Ryan Anderson and his team, they are dedicated professional and really make you feel super important, trustworthy.
Jonah Proffit
Nov 1, 2022
5
Bryan was very professional and courteous. I have been going here 2010.
April Nichols
Nov 1, 2022
5
Most amazing service. True professionals and were able to answer all my questions. They went above and beyond to show they cared and really wanted to help me. I will be recommending them to all my friends and family
Richie Pena
Oct 31, 2022
5
Great service and quick return on service repairs. Always a good experience. In my opinion, nothing beats the House of Imports!😀
Cedria J. Roberson
Oct 31, 2022
4
I had a good experience. Everyone was professional.
Rufus Taylor
Oct 31, 2022
5
Received excellent customer service from Allison E. Service consultant., took the time to ensure my questions and concerns were addressed. Looking forward to my next vehicle’s service.
Jenny Torres
Oct 30, 2022
5
Great service and great deal on a nice car.
Justin Alsabti
Oct 29, 2022
5
Steven Van Scoy was great. He provided an outstanding customer Service. Had a great experience buying my GLE 350 Mercedes. I really recommend House of Imports.
Sheila Perez
Oct 28, 2022
5
From working with the salesman Jake to finance manager Capone, the transaction was pleasurable and very easy to work with.
Cynthia Casem Jackson
Oct 28, 2022
5
The sale went perfect ! Will recommend to all my friends to go here for their car needs!!!
Christopher Delaney
Oct 28, 2022
5
Awesome experience will recommend to all my friends and family! Thanks for the easy and fast transaction for this transaction A++++ service
Chris Dee
Oct 28, 2022
5
Excellent service from LinLin Ma and her team! Great experience purchasing my GLE from House of Import. Definitely come back again for next MB!
Michael Lin
Oct 27, 2022
5
Adam was a delight and made everything as smooth as possible. Went in for service and was happy with how it went!
Andrea Murillo
Oct 27, 2022
5
Excellent service from LinLin Ma and her team! Great experience purchasing my MB from House of Import. Definitely come back again for next MB!
Michael Lin
Oct 27, 2022
1
Will NEVER return!!!! Horrendous service and completely dismissive of people’s time! Had an appointment today for 7 A.M.-was there at 7 A.M. sharp only to be informed that the service advisor that I usually work with would not be in until 8 A.M. so in lieu of waiting, another service advisor comes out looking visibly irritated from the get go by my presence. Explained the issue (tire pressure lights were on)-he condescendingly states that I just needed to reset the program and dismissed me. Would not check tires-just simply dismissed me. Drove off, came home and just started to drive and there it is again!!!!! Service? Change that to NO Service. One thing I can guarantee, NO Client and NO more business-
Ann Choi
Oct 26, 2022
5
My advisor, Kris, was help me for a regular maintenance service & fix some problems of my car. His help and follow-ups were smooth and nice! So thankful for having him as my advisor. Thank you! Kris!
Kenneth Kim
Oct 26, 2022
5
Hands down the best service advisor in history goes to Melissa. She makes sure anything I need repaired or serviced is taken care of without a doubt. She goes above and beyond. Not to mention how approachable and welcoming she is.
Mark Tobar
Oct 25, 2022
5
Kris Khalinder: great Service Advisor!!! really keeps my updated!
Lodivina Abellanosa
Oct 25, 2022
5
Wonderful service from Sales to Service Comfortable in doing business with Friendly and persuasive with facts and figures
James Wat
Oct 25, 2022
5
Loved my experience! From start to finished I felt so welcomed and heard, I went in for a car and got the whole experience. Amazing staff, amazing environment! It was a easy decision to get the car and I would do business with them in the future again. 10/10 would recommend!!!
Emilio Baez
Oct 25, 2022
5
They were kind and quick to check up my car. It's easy to book and the lounge is great
김진주
Oct 25, 2022
5
Got my car fixed with great customer service and got a 400 dollar discount since I was a AAA member.
Richard Guevarra
Oct 25, 2022
5
Took my car to check the battery malfunction message, car was fixed and after checking vehicle other car issues were fixed also. Overall superb job! Thanks
Mike Barrera
Oct 24, 2022
5
Great service & answer every question ask
Marco Duarte
Oct 24, 2022
5
It was a great experience for me. They got me in and out in no time. Thank you Thank you.
Drew Tran
Oct 23, 2022
5
I have taken my car for servicing to House of Imports since I bought my car and I have always had great customer service. I typically schedule an appointment, but on this occasion I did not, and I drove to the service department and was greeted by friendly staff and was asked if I wanted someone in particular to help me, I said I would take who ever is available. I was assigned Bryan. He was quick, efficient and looked into a Lyft but it was too expensive, so he got me a loaner car for the day. I was very happy that I was able to make it work. Bryan kept me informed and updated me through out day. Thank you
Lupe Dupuis
Oct 22, 2022
5
Brian H was very helpful. The tires were competitive to market price. So i went with House of Import!
Cecilia
Oct 22, 2022
5
It was good every time I visited because of the clean store and friendly staff. A place I would like to visit again.
wongu kim
Oct 21, 2022
5
Great service from Justin Nguyen! He made the process smooth and quicker than I expected.
David Han
Oct 21, 2022
1
CD player doesn't work after they replace airbags.
Chunkyu Park
Oct 21, 2022
5
From start to finish, and beyond, the experience I had with the used car sales department was amazing. It was one of the smoothest transitions/sales that I've been a part of and what sets this experience apart from others is the service from Paul Joval. Kudos to him and the rest of the used car sales team. Yes, it is a Mercedes dealership and this is what I expected but for a dealership and sales associate to actually live up to the expectations is hard to come by these days.
Jonathan
Oct 21, 2022
3
Not professional customer service en comparison to such place !
hammam khamis
Oct 20, 2022
5
Nice service
Yuchun Chiang
Oct 20, 2022
1
I was pleased at 1st with our initial visit but after Service was done on our vehicle my steering column doesn't work and it's leaking oil and I wasn't told, I informed the service manager and was told that there wasn't anything that he could do to help, we are very disappointed 😢
Loretta Kimble
Oct 20, 2022
5
They have a good costumer service
Teresa Pulido
Oct 20, 2022
2
Sent my car to the service dept to get a few things checked. Turns out the lift to raise the car up for inspection stuck in the raised position. No problem as I have another vehicle but it was a bit of an inconvenience as I had to wait 5 days to get my car back. On the good side, it allowed them to inspect for any fluid leaks which they found non on my ABC control system but they did recommend a few items that needed to be taken care of in the future. All in All, My representative Melissa was great. She was very patient and knew her job well. Thanks Mercedes of Buena Park
Steven Lopez
Oct 20, 2022
5
Hello Moniq is my representative and she is amazing job and pretty smiles every time I seen Thank you Moniq !
Christopher Kim
Oct 20, 2022
5
This is probably the best Benz dealership I’ve went to. There was no pressure of sale, all of the employees including managers were very informative and helpful didn’t leave anything up for guessing. I just bought my c300 2019 CPO from them and I couldn’t be happier. The process was smooth and no run arounds. Shout out to Lebanon & Jake for making the time for me & my mother.
Riya Thakkar
Oct 19, 2022
5
Excellent service and very nice atmosphere.
Emy Paredes
Oct 19, 2022
5
Very professional service. Every person I can in contact with was polite and gave me the help I needed. Will definitely return for next service.
Dwain Baker
Oct 18, 2022
5
Chris gave excellent customer care! I couldn’t be more happy with his service!
Dawn ONeal
Oct 18, 2022
5
The most important thing, when I go to any service place I look at the people and how they will treat me. From the moment I drive into the service tunnel, I am quickly greeted by someone. The place is clean and well kept, it makes you wanna feel relax. What can I say about my service rep, Mel from the first moment we met, she made me feel at ease. She took care of every need, that I needed, from a loaner car to talking football. Mel will work with you to help in any way she could. I would like to think so. She made the feeling of spending money a little easier, lol! I've been coming here now and my experiences at the House of Imports have yet to change.
seanwaan
Oct 17, 2022
5
The service department has Excellent customer service my advisor was very helpful and provided me with the best service possible
Shanda Cottle
Oct 16, 2022
5
Awesome customer service
Pedro Gonzalez
Oct 15, 2022
5
Paul, Bryan, and the crew are Ggooood at jobs ? I tell all my friends to buy there.
Elisha Badu West-McRimmon
Oct 15, 2022
5
Melissa and the team took speedy and quality care of the entire process! Also she gave me great tips and recommendations!
Nathan Nguyen
Oct 14, 2022
5
I got the greatest care deal here. Ask for nick
Lois Shreim
Oct 14, 2022
5
I love this place to buy my cars. This time is my second time to purchase a Benz, my first one I bought was around 3 years ago. The environment neat and the service person nice to us. Justin is the best service person. My cousin decides to buy a new 2023 GLC300 too, he cannot waiting for to get it. HAHA!
Julia Cheng
Oct 14, 2022
5
I love it It is the my family best car.
DalSoo Yoon
Oct 14, 2022
2
Let me start by saying that I LOVE MY CAR! I got a beautiful white GLE with cream interior and specific specs/features that I have been looking for, they happened to get it! However, House of Imports was a huge disappointment. 1. I called at 5pm to see if the car was available, showed up at 630pm (90 mins later) to meet the sales person I had spoken to, and when I showed up, he didn't even introduce himself, he just said "GLE?". By his demeanor I assumed he was an assistant taking me to meet someone more professional. Nope, I even had to say "hi, how are youuu?" 2. People come in all day and window shop wasting staff's time, but not me, I came to get my car. Every time I had a question, he left and look 10-15 mins to come back with an answer. Sorry that I had 5 questions about features, warranty, possible interest rates for financing, the MercedesMe App and a question about the Carfax. 4. Aggressive saleswoman had her customers come up to the car touching it while we were parking and getting out, even opening the door while my 5 year old was still inside! 3. I purchased this car, ME, I, DENISE, and apparently he shook my husbands hand, downstairs, and congratulated him?? Nothing ever said to me. WOW. 4. I was told by him and another staff member that I the car purchase comes with a 1 year trial of an array of premium Mercedes features such as remote engine start, live maps, ETC , however, after 6 emails back and forth and several calls to the Mercedes services, he finally emails be back that they all were mistaken. My husband purchased his Mercedes from Fletcher Jones a few months ago and literally, day and night of a difference, holy cow do I regret ever going to HOI. Their customer service is mind-blowingly bad, multiple staff do not even understand Mercedes services and that aggressive lady really blew it for me. Thank goodness I live closer to other MB dealers that have great service 5 star goes to the finance guy, David, and 1 star goes to the lukewarm waterbottles.
Denise Reese
Oct 12, 2022
5
Great customer service Cesar and the whole crew was very helpful and helped me purchase my dream car . So great full for them . Definitely recommend house of imports .
dijonnae harrell
Oct 11, 2022
5
My service visit went well yesterday. I found a screw lodged in my tire. The service advisor also found a recall for the 48 volt battery assistant. No charges for my service.
Steven Mitchell
Oct 11, 2022
5
Bryan made it easy and quick to get my vehicle into the system and loaner ready to go when the initial paperwork was signed. Kept me updated and was honest on the upcoming work being done.
Alexander Gonzalez
Oct 11, 2022
5
The service personnel are extremely nice and helpful.
Cinda Gates
Oct 11, 2022
5
excellent sales environment and n o pressure sales
Sana Nauman
Oct 11, 2022
5
There is many Korean people
Minam Lee
Oct 10, 2022
5
I live in Arizona and found a 2019 Infiniti QX80 at House of Imports. I reached out and received communication from Anthony Vega. Anthony is outstanding and made the experience personable and real easy. I have never purchased a vehicle out of state let alone had one shipped to me before. Anthony and team made it easy and I always knew the timeline. I highly recommend this dealership!
Jamie Westmiller
Oct 9, 2022
5
Melissa Nguyen is good advisor . Warm greetings helpful . Nice , professional .
Phuoc Tran
Oct 7, 2022
5
I live in Arizona and found a 2019 Infiniti QX80 at House of Imports. I reached out and received communication from Anthony Vega. Anthony is outstanding and made the experience personable and real easy. I have never purchased a vehicle out of state let alone had one shipped to me before. Anthony and team made it easy and I always knew the timeline. I highly recommend this dealership!
Jamie Westmiller
Oct 7, 2022
5
Service awasome all the time and nice workers ^^ Recommend my friends to house of imports already ~~lol
Clara Kim
Oct 6, 2022
5
Very nice dealership. Great looking facility and friendly/professional people. they offer uber service for your maintenance needs and have two very nice waiting areas if you want to wait. Everyone I've dealth with has been very nice to work with. The buying process is fairly easy, they have a no haggle price, so what you see is what you get. However, like most places they will try and upsell options, but it is as soft sale, they don't push. overall great place to deal with, I would recommend to anyone
Donald Bass
Oct 6, 2022
5
Nice dealership, awesome salesman, they make you and your new car feel very well taken care of.
cami largo
Oct 4, 2022
5
Good costomer care,great service.
Adrian Pacheco
Oct 3, 2022
5
Robert Co was very sweet , friendly and knowledgeable. He was able to answer all of my questions and concerns and provide top notch quality service . Capone was my financial advisor and was able to take care of all the finance aspects. He was also very sweet and friendly ! The whole staff I encountered went above and beyond to provide top service from test driving to buying same day. I especially appreciated Robert getting my elderly mother some ice cream while we waited bc she is a diabetic and it was that type of genuine customer service I really admire and appreciate! Thank you to all that helped me out in buying my car and for making the process easy and enjoyable!
Cynthia Turner
Oct 2, 2022
5
Friendly welcoming. Addressed all issues previously discussed, concerning vehicle. I requested and was granted a loaner vehicle for the duration of maintenance, with no hesitation. Great service overall.
Jeanine Bugarin-Montoya
Sep 30, 2022
5
Great friendly service I was unable to get a friend to drop me off so was ready to wait 3 hours My service advisor said nothing as I was prepared to wait till finished Amazing he came and found me in the lounge 45 minutes later His attention to my needs was spectacular
Roger Frizzelle
Sep 29, 2022
5
I have been getting my car serviced at HOI for around 10 years. Had it in twice in September with a new service consultant, Jag, who provided great customer service. He took excellent care of the maintenance and repair work.
Dennis
Sep 29, 2022
5
Great experience I went into House of Imports to buy my dream car! Everyone was very kind and friendly. David Chang helped me out. He was awesome 👏 - Great customer service - Smooth transaction - Friendly environment I recommend House of Imports 100% 🥰🥰
Pamela Rodriguez
Sep 25, 2022
5
House of Import Mercedes-Benz is the one! From the moment I arrived, I was welcomed by friendly professional staff who took care of me and my car. My service advisor, Allan, answered all my questions and did honest and professional assessment of my car and advised me with the service required. My car was serviced timely and I git it back after a few hours and I couldn't be more confident that it was well taken care of. Thank you House of Imports Mercedes-Benz.
Michael Maksimos
Sep 24, 2022
5
The service is impeccable and I love that I receive updates as my car is being worked on. Allison my service provider is always willing to explain everything to me.
Yvonne Pasinato
Sep 23, 2022
5
Tom was very helpful with our vehicle purchase. The car had problems while we were driving it home and he scheduled a tow truck to come pick it up and are fixing it. Hopefully we will be able to enjoy the car for many years to come.
Jeff Ruesch
Sep 22, 2022
5
Excellent customer service department. Adam was great as our pint of contact at the service station.
Marco Elias
Sep 22, 2022
5
Kris is knowledgeable for his job
Chan Yiim
Sep 20, 2022
5
Customer Service was Great! Dominique Torres is especially a nice representative for your company!
Roger Hunter
Sep 17, 2022
5
My family have been purchasing and servicing our vehicles here long before AutoNation bought the dealership. Since the takeover, the dealership has gotten steady improvements to the showroom and service reception area. It looks as if the all new service/sales building has opened this weekend. I look forward to the new improvements.
James L
Sep 17, 2022
1
The service representative was very unprofessional and rude. He pressured hard to sell unneeded services. When I refused, he became a jerk.
Safa Kaddis
Sep 16, 2022
5
We?ve been taking our car to Kris Sharma for a while now. He is always honest on repairs needed and quick to get back to us with updates.
Poonum
Sep 15, 2022
5
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Dokambo James
Sep 14, 2022
5
Appreciate awesome service provided by John Kim when I visited House of Import for maintenance. Well done.
King Freight (USA), Inc.
Sep 14, 2022
5
The service is excellent. Allison is a great service agent.
Mario Anguiano
Sep 12, 2022
5
Amazing service I received from David Chang. I actually have a GLE from another MB dealership that I'm supposed to picked up the next day. But when David called me to check in on me with my buying a Benz, he mentioned that he also have the same vehicle in stock in the color that I want. I didn't hesitate to see him and even though it was almost the evening, I ended up liking what David showed me and let me test drove. We finished the whole purchasing process at almost 10pm. And they were all still so patient to get the deals done though it was passed their office hours. Thank you David because you gave me the Benz I really want and I'm inlove with my 2022 GLE.
Selle08
Sep 12, 2022
5
I bought the Mercedes GLC 300. The car looks great and meet my expectation.
Fiona
Sep 10, 2022
5
All members of the sales team were very professional and timely with my car purchase. I purchased the car remotely, living 200 miles from the dealership, while all parties involved were able to answer my questions accurately and in a timely manner. This is not how the three local dealers handled my inquiry even though I made in person visits. Follow up was also at a high level, plus the delivery driver was also very informative and courteous, delivering my new car directly to my home. Excellent work House of Imports team!
Mike A
Sep 9, 2022
5
I always have had a great experience with the House of Imports. I appreciate Andrew for his excellent service,for being nice and accommodating .
Maritess Ceballos
Sep 8, 2022
1
I took my E320 in for a recall inspection and the car also needed we tires. I normally would to a dealer for tires, but the car was already there, and they actually had a decent price for the tires and wheel alignment. Big Problem .... It took House of Import 3 DAYS to get the tires. What a mistake. My Benz isn't going back there
Stephen Grom
Sep 7, 2022
5
They have a very good quality of service, a prestigious brand that provides satisfaction! ! ! 100% recommended !!! Marvelous cars and new advances in technology !! Guarantee quality !!
Francisco Costa
Sep 7, 2022
5
Truly one of the most outstanding auto dealerships I have ever dealt with.
Mark Oliff
Sep 5, 2022
5
Best dealer Kris Really recommend my friend this dealer
Yeon Kim
Sep 2, 2022
3
Charging description is not clear and D/C coupon is not applied.
Joon Park
Sep 1, 2022
5
Really smooth purchase experience. Service is fantastic. Best dear to go for your next car shopping! Recommended!
Twenty Five Seven Transport
Aug 25, 2022
5
Abraham was very helpful, professional and informative. Great experience.
Kevin Yoon
Aug 20, 2022
5
I had a good service experience. Highly recommend.
Pei Nee Liang
Aug 19, 2022
1
Paid for $400 to tuna diagnostic for nothing since they didn?t find anything. There?s obviously a problem because my car always overheats. When I came to pick it up my car was trashed. Car mount thrown on the floor, dash cam unplugged and my sticker mirror on the side mirror is gone.
John Sane
Aug 19, 2022
5
awesome service and welcoming atmosphere.
Francisco Oswualdo Vasquez
Aug 16, 2022
5
Thank you for your attention and responsible action.
ryan baek
Aug 13, 2022
5
Great customer service!!! I will definitely come back to this Service Center!!!
Maria Licudine
Aug 13, 2022
5
It was a great experience to shop with house of imports!
Shangfei
Aug 11, 2022
4
My salesman person David Chang was very friendly and helpful, he was straightforward with everything and made things very easy, he tried to make the sale very quick but paperwork takes time, 1 star less because no room for negotiation at all, but overall it was a positive experience
Saria A
Aug 10, 2022
5
My son and I enjoyed our visit to House of Imports Mercedes Benz in Buena Park, we Felt that our business was appreciated. And we appreciate the excellent customer service we received, and loved seeing all the beautiful Mercedes that were available there. Ready for a New One ! Thank you Ms.LK & Family
Loretta Kimble
Aug 9, 2022
5
Professional, courteous, honest, exceptional service.
Jacqueline Faith Pratt-Wilson
Aug 9, 2022
5
Very easy and smooth transaction, will always purchase my cars here.
Ligang Du
Aug 9, 2022
5
Over all House of imports is a good dealership facility
Uzma Nadeem
Aug 7, 2022
5
No doubt about Mrs Linda james's the best among all account manager I swear to tell the whole world about her, so why don't you invest with her she's trusted and fast I never believed If I trade with $700 I will have profit of $8000 in 5 working days you are indeed the greatest woman ever God bless you ma'am I will tell all my friends and family to trade with you, you put smile on my face 😍😍😍😍 You can reach her via WhatsApp:+18047231820 Email: lindajames0337@gmail.com.
Itx Amanda MtshaLii
Aug 6, 2022
5
I recommend people buy a Mercedez they are great cars and they last a long time, very safe and protected against car accident. The Dealer service is excellent and trustful . The sellers very profesional and trustful. Over all , I personally an respectfully would only buy a Mercedez Benz.
Nora Avina
Aug 5, 2022
5
Professional service and great communication.
Lisa Haina
Aug 4, 2022
5
Great car buying experience! Would recommend to friends and family. Happy with car and service received.
Kang Kim
Aug 4, 2022
5
I really like dealing with Allan. He explained very well the service required for my car. He is amazing.
Richard Pingul
Aug 3, 2022
5
I went to a dealership down the street the day before coming here to look at the same car. While at the dealership I felt like I had to be constantly on my toes to make sure I wasn’t getting taken advantage of. From the minute I walked into house of imports I felt like I was taken care of. I new I was getting the best deal and only recommendations for things I personally would need. I am so glad I went here!
Rebecca
Aug 3, 2022
5
David Kim the manger was fantastic. They took the time to find what I wanted, had it in stock and delivered it to me the next day.
Pacifica Chemical Inc
Aug 3, 2022
5
Fast service, Bill did excellent job to accommodate my request
Kenneth Wu
Aug 2, 2022
5
Always friendly, courtesy, informative,punctual services
Vannasiri Woraratanadharm
Aug 2, 2022
5
Got my car in and out fast. Awesome service. Highly recommend
Michael Johnson
Aug 2, 2022
5
Thank you John Kim for always helping me with any issues my car might have. It’s always nice to be able to count with someone like you to be able to help me when either my vehicle needs services or repairs.
Rodrigo Maldonado
Aug 1, 2022
5
Great service and very prompt.
Meri Rama
Aug 1, 2022
5
Goodluck finding any other dealer that will squeeze you in for a same day no-appointment service and actually finish & return your car when promised. Car dropoff only took 2 mins, loaners offered without needing to ask, in and out. Easy no nonsense. House of Imports rocks!
Andrew Park
Jul 31, 2022
4
I reached out to Steven online and he helped me to find / reserve a CLA250 for me. He was responsive and easy to communicate. His manager Jane was nice and efficient, and assisted me to get the deal. They didn?t waste much of my time, and gave me the prices quickly. The financial process was a bit slower, I wished they could prepare all the legal documents ahead so I could sign and leave sooner. Overall, good experience and I would recommend other customers to get their cars at House of Imports.
Sabrina Qiu
Jul 28, 2022
4
I had to spend 2 hours to clean up the adhesive stick on the windshield and glass roof, this adhesive were transferred from 6 feet long of masking tape which were stuck to hold the new glass roof!!!!!
Joseph Dinh
Jul 28, 2022
5
Fast service, good customer service. I'll come back for later
Jayson Park
Jul 26, 2022
5
Happy to have Kris Sharma as my service advisor. He is very knowledgeable about car maintenance and clearly explained required services and estimated costs. Car is ready at the stated completion time with txt message reminder. He is an awesome and friendly advisor.
Fe Romulo
Jul 25, 2022
4
Great customer services; addressed all my questions/ concerns about my M class. I would recommend this facility to friends and others.
Tommy Tran
Jul 25, 2022
5
The service in all departments is great. If I?m not satisfied a manager is willing to correct the situation immediately.
Natalie Montoya
Jul 24, 2022
5
Ryan Anderson, service manager, and Dominique Torres were great! Both were very professional and personable. I took my car in for a recall. It was in and out in less that two hours.
Ana Costa
Jul 24, 2022
5
Thank you so much Brian! you made the process so simple!
Cynthia Magallanes
Jul 22, 2022
5
Went in for service AD on my c300 Mercedes! Dropped off my vehicle at opening and was ready for pick up within 2-3 hours absolutely great and fast service. Bryan has been my service advisor since my vehicles first service, great guy!
Josue Ochoa
Jul 21, 2022
5
My service advisor did a good job getting me in and out of the dealer. And answering all my questions.
Dilinh Tran
Jul 21, 2022
5
I went to the right place to get my dream car! Everyone there was AMAZING! I usually dread to even go look at cars... House of Imports made all my fears go away! Thank you to everyone especially David for your kindness and knowledge!
Vanessa Gamboa-Rodriguez
Jul 20, 2022
5
Great service at this location Very friendly staff My shopping experience was the best one with a great customer service Tarek Aboushalih offered Me I walk in with no appointment and after an hour I got out work my CLA 250 2022 Love the car perfect for my 18 years old son Thank you and of course I recommend this dealer ship. Fast , profesional and friendly
Mariana Cruz Sandoval
Jul 20, 2022
5
Allison Enciso is truly the best. She provided me with updates and a video of my service request. Ryan Anderson followed up to make sure I was satisfied.
Scott F.
Jul 18, 2022
5
Wonderful experience. I was lucky to get a knowledge service person, Bill Chow, I can’t say enough about his honesty, integrity and detail to his job. He goes the extra mile to let you know what the issues are with your vehicle and the process of the repair. I have had several different service people over the years of owning Mercedes, BMW and Porsches but none of them were as qualified as Bill. He knows his stuff, if you are lucky enough to get him as your service person you will not be disappointed. House of Imports is a first class operation, fair pricing, honest assessment and great mechanics. I live in San Diego and make the 100 mile drive just to have them take care of my vehicle.
Erik Kopp
Jul 15, 2022
5
I went into House of Imports to see my dream car! David C. helped me out. He was awesome! It was a smooth and pleasant transaction! Everyone was simply GREAT! Thank you House of Imports! #GLC300 🎉❤️👑🥂
Vanessa Gamboa-Rodriguez
Jul 14, 2022
5
Great service and Dominique Torres is the BEST she goes way beyond expectations. She always looks out for her clients and always keeps them up to date on what’s happening and what need to be done to get your car back in top shape .
Danny Gomez
Jul 14, 2022
5
2012 vehicle that had a break recall. I had no appointment and MB Buena Park was able to accommodate me and service my car the same day. Great service!
Vikki B
Jul 13, 2022
5
They made buying process really easy for me. Very professional. I would refer them to my friends and family.
Glenn Monsod
Jul 13, 2022
5
Service was quick and professional. Jag,my service advisor, was communicative throughout the whole process and was very transparent
Peter Cheng
Jul 10, 2022
5
KRIS WAS GREAT AND MADE THE VISIT VERY PLEASANT. My car was expertly serviced, and done in a timely manner. It is nice to be well taken care of by everyone at House of Imports.
Gregory Manning
Jul 10, 2022
5
Ali Hamze helped me a lot. He is a great salesman who went out of his way to ensure that every expectation is met. I am grateful I got my car through him.
Joshua Kim
Jul 7, 2022
5
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Oluwatoyin Akinduro
Jul 6, 2022
5
I was looking for Certified Mercedes-Benz and found one I liked with all the options. I contacted them and got a quick response. I scheduled my visit and I was given all the information I required. I changed my decision and went back to the same place to complete the purchase. It was a very stress-free, professional, and welcoming experience. I would recommend the dealership to anyone who is in the market for certified vehicles. Great people and great customer service.
Sanjay Maru
Jul 6, 2022
5
Good customer service, no hassle, no need to have a closers. This is my second purchase from this dealership. Always pleasent. Steven and Capone are a great team.
Connie H.
Jul 4, 2022
5
House of Imports Mercedes has by far the BEST customer service. I have been a Mercedes owner since 2012 and I will never buy another brand. I have been spoiled.
Maricruz Aguirre
Jul 3, 2022
5
Very good and easy buying experience! Buying a used car from auto nation gives you peace of mind regarding the quality of the cars.
Charlie Y.
Jul 3, 2022
5
service rep bill chow is great as always, that's the main reason we come to this shop for new cars
Gexia Chi
Jul 2, 2022
5
Gary was a fantastic salesperson to work with. Very professional, knowledgeable and transparent from the outset of the transaction.
Chau
Jul 2, 2022
5
Allison has been my service advisor for a few years. She is courteous, knowledgeable and excellent at her job, Getting your vehicle is always nerve racking, She always puts me at ease. I know that she is not UPSELLING me. House Of Imports Mercedes Buena Park is the BEST!
MaricruzA
Jul 1, 2022
5
I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+1 (705)806-0465 /Email: claricehaynestrades@gmail.com
Vanecent Katungu
Jun 30, 2022
5
The people were friendly, they got you in and out fairly quickly. Very helpful with assisting you with want you needed, everything looked very nice and clean
Maria Windsor
Jun 30, 2022
5
Vincent thank you for the amazing service. Thank You for listening and taking care of our car. Till the next time
Edgar Munoz
Jun 30, 2022
5
Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!
Maria Izarraraz
Jun 29, 2022
5
The salesman, the sales manager and the finance guy were all straightforward and professional. The buying experience was the best I have had at any dealership.
Andrew Alder-Larue
Jun 26, 2022
5
I bought my very first car from House of Imports back in 2000 and have been going there all these years. Service has always been great all those years. I recently bought the 2022 C300, my 5th car, and I gotta say, by far, the best experience!! I never would have thought I would have have so much fun buying a car and so easy and fast. Buying a new car for myself and my daughter buying my old car in 3 hours?! Wow! All thanks to Josephine Hwang. She’s very straight forward, honest and funny and she really cares about her clients. Never a dull moment with her. Highly recommended 👍🏻. I think I will never go anywhere else but House of Imports in Buena Park. Thank you so much Josephine Hwang and to your crew. You’ll definitely be my go-to person now for all my Mercedes needs. HOI is lucky to have you.
Monette Suayan Lapena
Jun 25, 2022
5
The agent that assist me is great because he was very helpful and gave me a great deal. Awesome experience
Reggienald Gamalinda
Jun 24, 2022
5
I drove by 2 Mercedes dealerships to get service at House of Imports. They do a wonderful job and take care of their customers! My service advisor Vincente was helpful and even though I took it in for a minor service helped me take care of a major engine issue
KFett
Jun 24, 2022
5
So nice there and willing to do anything to help you out. True customer service
Ronald Worthan
Jun 23, 2022
5
Went in for a service and it was well taken care of.
Chong Pak
Jun 23, 2022
5
Chris in the service department was great! He helped me get my car serviced and explained in detail what was wrong with my car.
Mayra Banuelos
Jun 22, 2022
5
Josephine is an amazing sales representative! She was extremely helpful, patient and she definitely knows what she’s doing. I’m so happy that she was able to help me get my dream car!
Maria Rojas
Jun 22, 2022
5
Good people and good cars. I will definitely recommend it to all my friends. My next purchase will be at House of Imports as well.
Martin Shatakhyan
Jun 17, 2022
2
Multipoint inspection not well done- timing change repair 6k for parts and labor is ridiculously high- still can?t pass for the Smog??? Very disappointed!
Elizabeth Flores
Jun 16, 2022
5
They have an excellent /expert consultant staff. Best customer service, I’ve been with them 6 years already.
Vu Tran
Jun 14, 2022
4
Charges are excessive. Zero negotiation on too soon for certain services based on mileage..to bad...
Steve
Jun 11, 2022
5
Friendly staff. The dealership is clean. Covid free.
Pete Urbano
Jun 9, 2022
5
Purchased a used car from this dealer: -Representatives reached out quickly, always answered the phone when I called -Had the car cleaned & ready for test drive -Transparent buying process, respected my desire for financing through my credit union and did not push when I declined dealer financing -Very accommodating and relatively quick buying process (took around 3 hours from start to finish)
Taylor Brown
Jun 8, 2022
5
Melissa is amazing!! She provides exceptional service communicating everything step by step.
Carolina Rosas
Jun 2, 2022
5
First time bringing in my wife?s car for complimentary paint retouch. Quality of service was excellent from the time I dropped off the vehicle, to getting a loaner car, and picking up the vehicle. Melissa of Service was easy to communicate and very responsive. Would highly recommend House of Imports - Mercedes Benz.
Joe Mike Bartolata
Jun 1, 2022
5
We love House of Import! We just bought another vehicle from HOI in Buena Park. All the people there from Sales Department to Service Dept are highly commendable due to their knowledge and attitude in dealing with customers. We have been dealing with HOI in BP from the early 2000 and we love Mercedes Benz.
Aurora Castro
May 28, 2022
5
everything is good 👍
Sunghyun Kim
May 27, 2022
5
Purchase was smooth and with no problems. All staff handled with exceptional courtesy and professionalism.
Spc, Llc
May 27, 2022
5
My buying experience from House Of Imports can only be described as a positive one! Was in the market for a new 2022 C300. Due to the current microchip shortage, I went in knowing that supplies were very limited, but I still wanted to take a chance to find my car. I had visited another dealership which had a market adjustment on all of there cars which dissuaded me from purchasing there. Upon arriving I was greeted by Sales Representative Gary. He had asked what I was in the market for, and proceeded to show me what they had available. He was extremely knowledgeable and friendly and he was able to get me a car with my exact specifications! The buying process went extremely smoothly. Finance was also stress free with Billy who walked me through the payment portion/coverage for the car. The entire process was seamless and I could tell everyone was there to ensure I had a positive experience. Also a shoutout to Alex, as I was also looking to sell my old car. He was extremely efficient in giving me an offer, as I was in and out with a check for my old car in about an hour! As a first time car buyer I would recommend House of Imports for years to come. Thanks again!
Patrick Alano
May 25, 2022
5
My advisor was quick to receive me, explained clearly and completely the work to be done, benefits of service, and charges. It was very professional attitude. He was pleasant all the time. Work was done on time.
Akhlesh Kumar
May 25, 2022
5
It was a great experience & Completely Satisfaction for getting my Car Service From House if Imports, for the rite work to be done.
Anson Patrick
May 21, 2022
5
Dealer was kind, professional, and went out of their way to fix my issue. Much appreciated to all involved.
James Kyle
May 21, 2022
5
Brian H. my service rep gave me excellent customer service and would like to work with him agaim
Fe Cardenas
May 21, 2022
5
Service representative was knowledgeable and helpful, i also believe that the technician did a great job on my car. Thanks a lot!
Christopher Perez
May 21, 2022
5
100% recommend!! I am so grateful to have worked with House of Imports for my new GLE purchase! I worked with Ronelle, an amazing sales lady. She was extremely kind and helpful with my out of state sale. She gave me details all along the way. She kept me updated and helped me understand the process. I would highly recommend working with Ronelle for your next Mercedes purchase. ♥️ Thank you Ronelle!!!!
Chloe
May 21, 2022
5
Allison is very professional always updates me on repairs always on time Ryan Anderson is awesome he supports a great team Great job Ryan and Allison for taking care of my sons first visit when he brought in his Mbz Thank you
Mark Edwards
May 18, 2022
5
Is very patient service in here, dealers would prepared all of stuff before you purchase.
Qingtao Deng
May 14, 2022
5
I got the car exactly what I ask for. Thank you! I have to say that this was by far my best car shopping experience. The saleswoman was adept as well as very informative. She even made sure to answer each and every question we had patiently. We will surely be coming to the Autonation in Buena Park for years to come.
Medy Panaligan
May 12, 2022
5
Great customer service from my advisor ( Rodriguez)
Pradip Thapa
May 11, 2022
5
I have no complaints! My service advisor Allison is wonderful, honest and she has great customer service Excellent
Flordeliz Rodriguez
May 11, 2022
5
My GLC needed a small repair that the warranty was able to cover, and an oil change. The service advisor, Allison, was great in explaining my warranty. Every employee acknowledged me as I walked through the showrooms and lounge. Car was fixed and serviced in a reasonable amount of time.
Andrew Sevilla
May 11, 2022
5
Received an excellent service from Kevin. He provided significant information on the product . Very helpful from availability of the cars and features. Provided lots of time to make decision.
Helen Joyce Shirakawa/Lewis Saruwatari
May 8, 2022
5
Great service - staff is very friendly and helpful
Emily Guillen
May 8, 2022
5
You can find a really good deals on pre-owned. Service Department are professionals
Woody Seregon
May 6, 2022
5
This is the 8th car I have purchased from this dealership.
Robert Whyte
May 5, 2022
5
Service Manager, Adam, was most helpful and easy to work with. Finally, a service guy I can ask for each time I come to the shop. As for quality of repairs, that will be accountable after I drive the car a few weeks but, at the moment all is excellent.
Renee Gravley
May 5, 2022
5
Service done in a perfect way . I recommend the dealers for my friend and family
Amira Attia
May 5, 2022
5
The service representative Adam was very Knowledgeable and did the job with Fast service And Fair price
Alex Vardi
May 4, 2022
5
Easy access, great people, reasonable and very accommodating.
Rosemary Vivero
May 3, 2022
5
I live in Laguna Niguel and am very close to 3 other dealerships but I drive all the way to Buena Park just to give my business to a great dealership. My salesman is Jason Hogben and he has sold our family 10 different Mercedes over the years. He is top notch and cares about his clients. Very sincere and never passes judgment and he will treat you fair, just like everyone else at this dealership has. They are a real class act.
William Ivy
May 1, 2022
5
My experience was great . It was my first time getting my S550 service . I?ll definitely return for next service.
Victor Garcia
May 1, 2022
5
Met with a smile and a nice greeting. Had appointment with Adam who remembers me and welcomes me. Gets the info he needs from us and gets the car taken for checkup. Hi is always so polite and well informed. Very professional and helpful.
Christina Weightman
Apr 30, 2022
5
I’ve been a customer for 21 years and Jerome Jackson and Ron are the best salesmen. Top notch service every time
Geraldine Taylor
Apr 28, 2022
4
very pleasant visit to do the recall repair and very professional and friendly.
Ramir Quiambao
Apr 27, 2022
5
Took my car into the House of Imports at Buena Park for service and maintenance. I received prompt and excellent service. Very please and happy with the services.
Annie
Apr 27, 2022
5
We purchased a 2022 GLB from Sam and his team at house of imports. The whole process was super easy. Sam helped us locate the exact GLB we wanted when other stores could not. He gave us a fair price and was easy to work with
Tim Chen
Apr 22, 2022
5
I have been taking my car for service at House of Imports for the last 3 years, service is great.
Myrtle Dunson
Apr 19, 2022
5
I went to take my car for a service, Alison attended me and she was very professional and friendly in serving me, the service was excellent
Daniela Duplan
Apr 19, 2022
5
I am always satisfied with the excellent service I receive at the House of Imports Mercedes Benz. Ron Amani is the best sales person and Adam Taschniyan is the best service advisor in the business.
Ralph L. Mercer
Apr 18, 2022
5
Always a great experience. No hassle. I can just drive in with no appointment
Virginia Langarica
Apr 16, 2022
5
The burchase experience I had with this particular dealership was very smooth, they did everything they can to closely match my requested down payment as well as monthly payments. The sale person was very nice and knowledgeable.
Khalid Khawaldeh
Apr 16, 2022
5
service rep understood and made the appointment easy and fast. I've been coming to this location for years and I live in the Valley. Thank you for always servicing my car.
Justin Hwang
Apr 16, 2022
1
Very helpful and accommodating staff. They took the time to answer all of my questions and I never felt rushed. I highly recommend this dealership.
Charlene Lobarbio
Apr 15, 2022
5
Easy & courteous , friendly and no pressure and provided me with many options of future service and repair
Carlos Oliva
Apr 15, 2022
5
I had a good experience buying my car
Vera Frailey
Apr 14, 2022
5
Mr. Bill Chou at Buena Park House of Imports provided his top professional services as always.
Tsau Don Tsai
Apr 13, 2022
5
Melissa Nguyen was a great service tech, searching out a coupon for me to save $$. Lounge felt like a resort.
Judith Heylek
Apr 12, 2022
5
Bill Chow my advisor is the best service reps I have come across in quite some time. Look him up if you need work done on your Mercedes.
Brian Haarman
Apr 11, 2022
1
I made an appointment to do Schedule A service and assigned me to a service rep. I also check the price for the service which is better than the other dealership. Then I asked about complimentary car wash, I was told “just mention to the rep” When I brought the car in, the assigned rep took a day off, no replacement was assigned. So I have to wait to get one. When I mentioned the car wash, I was told that car wash is under construction. What kind communication among their team members? I was told on the phone there is a 10% , then the rep said “No”. The service includes tire rotation, my mileage is about 3600 miles, so rep said it’s not needed. Shall I bring my car in when it gets 5000 miles? Overall, the team members are lack of communication, the information given were not aligned.
Jenny Liu
Apr 8, 2022
5
Bryan Hoffrichter was my service consultant. He was professional and my car was completed in a timely manner.
Evelyn A Wang
Apr 6, 2022
5
Service is great at House of Imports. They took care of my car.
Mayra Cruz
Apr 2, 2022
5
Great service representatives. Service was done while I waited which is very convenient for me. Clean facility and waiting area.
Tanya Panossian
Mar 30, 2022
5
Always a pleasant experience. It doesn’t matter which advisor helps me, it’s the same pleasant experience. The process is easy and I’m comfortable with the work they do to my GLC300. I have been to other MB dealers and the customer service doesn’t compare with House of Imports.
Patrise
Mar 30, 2022
5
John was really helpful in purchasing and installing my tires. He kept me informed during the process of how long it would take.
TammyT.
Mar 29, 2022
5
Mr. Bryan Hoffrichter, Service Advisor at House of Imports is highly professional, greatly knowledgeable and extremely service oriented with an admirable attitude of caring and communicating with politeness and grace. It was a pleasure to deal with him.
Karim Raza Chairman BTG Textil
Mar 25, 2022
5
Adam is the best service rep. The dealership is under construction. But my wait was short and they have a great Starbucks coffee machine
Jeremy Cutler
Mar 25, 2022
5
I am not the type of person to write a review, but this team really deserves it. Quality from beginning to end.
Andrew Delsol
Mar 25, 2022
5
Wonderful experience. Made it a very easy process.
Paul Chu
Mar 24, 2022
3
Consultant Brian Hoffritchter was friendly and knowledgeable. Disappointed there was no courtesy car was and bottle water though.
Kevin Romero
Mar 24, 2022
5
I recently serviced my Mercedes C300 in their Buena Park location, I was expected to wait 2 hours but the service personal were able to finish the work earlier which I was very happy about..Thank you !
Lidia Perez
Mar 23, 2022
5
There was an airbag recall on my 2011 C-300. I had received, at least three notifications, but was too busy to get in there. Finally, I made the appointment, but once I arrived, I was told my car would not be to my avail for about five (5) hours, which did not sit well with me; I had an appointment in L.A. County, within the next two hours. I was immediately put at ease, in being told that House of Imports would provide me with a rental car. It really made my day, and I didn't have to concern myself with having to hurry back to Orange County, once I entered all that late, afternoon traffic, coming from L.A. I was also able to get a quote on a few cosmetic items, and I left with a laundry list of things that my local mechanic can handle. I'm very appreciative of the professional service rendered at House of Imports, and look forward to purchasing my next MBZ there.
Christella Cornin Clark
Mar 21, 2022
5
very perfect service,like it very much.sales talk nicely and friendly.
Duo Zhang
Mar 21, 2022
5
My service advisor Allison got my car in and out without any issues ????
David Atnip
Mar 20, 2022
5
Went to House of Import for a service appointment, was greeted by a rep as soon as I pulled in, the service advisor walked me through what?s to be done, how long it might take, etc. my car was ready in less than 3 hours, super job!
C. L. Chen
Mar 17, 2022
5
Great service, easy to get in and out, dealership close to office
John Dangelo
Mar 16, 2022
5
Expert MB maintenance and if your signed up to House of Imports, they always email you service specials that are comparable or better than prices at independent or foreign repair shops.
Edgardo Caldera
Mar 15, 2022
5
Great service. Was able to get the vehicle that I wanted, and they kept up great communication through the entire process. Justin was awesome. Definitely recommended.
Adam D
Mar 15, 2022
5
My car was serviced by Alan at House of Imports. A very professional and prompt guy. His attention to detail is unparalleled. He will keep you updated every step of the way
Sudarshan Kurwadkar
Mar 13, 2022
5
I was very impressed with my service advisor, Melissa. She was extremely friendly and attentive, and I really appreciate how responsive she was to my need to get in and out quickly.
Sandra Madrid
Mar 12, 2022
5
From start to finish, I felt like I was treated like I was doing luxury/designer shopping when all I was there for was to get my car serviced. Thank you!
Mariam Fazil
Mar 12, 2022
5
I arrived early as I had an early appointment but my service rep did not arrive and I was taken care of by another rep. She was great and gave me an honest opinion of what my car needed. She kept in touch with me during my service.
Walter Fisher
Mar 11, 2022
5
I have always owned a Mercedes and always through the House. Everyone is so nice and welcoming but mort important they take good care of you, through the whole process there very communicative and make sure your obtaining the best terms. I highly recommend them.
Yesica Gonzalez
Mar 9, 2022
5
I dropped my car off. And my service advisor, call me when it was ready. .....
Linda Reedevance
Mar 9, 2022
5
Good service experience
GSamson
Mar 8, 2022
5
My last 2 experiences at House of Imports were stellar. Bryan, my service advisor took care of everything in record time giving me back part of my day. Grateful to him as everyone else I came into contact with.
Libby Zarrahy
Mar 7, 2022
5
My experience was outstanding! I was treated very well, and I was very impressed with the clean waiting rooms.
Brenda Ali
Mar 6, 2022
5
Dominique was very helpful, exact about what was to be done and explained all the work to me. It was all done on time. She called me when the service was done. The whole staff at service was very welcoming and all asked how could they help me.
robert kaplan
Mar 5, 2022
5
The best services, their knowledge, their patience? make me very happy after bought the car and want to recommend this dealer to my friends in the future
Jennifer Yang
Mar 5, 2022
4
Very professional, courteous and honest regarding your vehicle
Evelyn Rivera
Mar 5, 2022
5
The agents were very polite, helpful and proficient in their work. I highly recommend them and the company. I am happy to be your customer.
Mariam
Mar 4, 2022
5
Friendly staff and easy in and out service! No hassles or issues, down to business and your car is done!
Edna V
Mar 4, 2022
5
Awesome service , great inventory, far and easy great deal
Ray Shahi
Mar 3, 2022
5
Adam is always so helpful! Always makes my service appt quick and stress free!!!
William Gravel
Mar 2, 2022
5
Great full experience,awesome job.No complain
Betty To
Feb 26, 2022
5
Everyone at dealership was professional and nice. Will recommend this place to other people. Am happy with purchase.
Marcos Ortega
Feb 26, 2022
5
Good service representatives Mr Adam Their building is under construction so car wash to be expected
Ali Mazaheri
Feb 26, 2022
4
Me. Allison Enciso was amazing, she went over & beyond making sure everything was clear & concise
Chanse Carter
Feb 23, 2022
5
I visited House of Imports to have a repair done on a vehicle I purchased there several years ago. I received quotes from House of Imports Fletcher Jones as well, which was $15 higher. I got an email coupon for 25% off services that was honored. When I arrived, the quote was much higher than what I was given during a phone call earlier in the day. Melissa graciously handled my issue and offered to ask her manager. The lower price quote was honored without hassle. Melissa was helpful and friendly during the entire visit. The waiting area felt COVID safe, as it was not crowded and there was an area to sit by myself.
Debbie Sperry
Feb 22, 2022
4
Promo Price: Service A special $119.95 Dealer Price at dealer: $378.08 There is too much difference.
Daniel Jung
Feb 21, 2022
5
The people are friendly and go above and beyond to make you happy. Service is quick and reliable. I love going there when I need to. I don?t mind the 30 minute drive at all!
Cleo Gordon
Feb 21, 2022
5
I had a scheduled service maintenance for my GLA 250 last Feb 12, 2022, Allan Halina of the the service department was very accommodating. I will surely request for him the next time I visit the House of Imports . Good job!
Emmylou Perez/Raymond Perez
Feb 17, 2022
4
I was disappointed when they didn?t have a loaner car for me even though I indicated it when I booked the appointment. However I am pleased with the service I received from Allan Halina. He is helpful, friendly, and kept me informed with the process.
Baochau Tran
Feb 17, 2022
5
Service personnel are very helpful and honest.
Melba Gan
Feb 15, 2022
2
Recently I purchased an SUV, and purchased the maintenance package, which was around $4,000. 00. The service agent (Kris Sharma), recommended a weel alignment, which I though was not necessary, but he persuaded me to get it. Since I paid for the service package, I thought it would be covered, but apparently it it wasn’t and I paid like $200 for it. So the 4K appear to only cover oil changes, wiper blades, inspection of fluids, and reset of service lights. I would not recommend anyone purchasing this type of service packages, unfortunately at signing the contract, the sales person in so persuasive that it is almost impossible to say No. it would be nice if they give you a breakdown of what is covered and what is not.based on the misinformation, I will not consider purchasing Mercedes again, specially not from House of imports. I will consider BMW, Audi, or another vehicle in thi range
Anel Aceves
Feb 7, 2022
5
I am satisfied with service of my vehicle at Mercedez Benz Dealer.
Paciano Dizon
Feb 6, 2022
1
I took my vehicle for service, normally if I have a check engine they would charge me $219 just to check my car right. This time around I knew what was wrong with my vehicle and I pointed out two different things that I knew needed to happen. The representative wanted to charge me $219 separate for each thing I pointed out. He said because they need to install a computer and check all of them individually. He said if I had a computer I wouldn't have to pay. This is the first time in many years I've been going to this dealer this has ever happened to me.
Nathaniel Navarro
Feb 5, 2022
5
My friend referred this dealership to us with the contact. She is efficient and make the work easy.
Cheng Chia
Feb 4, 2022
5
Everyone at House of Imports welcomes you. They are attentive to all your needs and questions but my sales person Justin who sold me my GLC 300 is even more awesome!! Overall a 5 star experience!
Ivan A. Monroy
Feb 1, 2022
5
Bill Chow is very professional and always helpful & courteous when I come for service.
Loan Herrick
Jan 27, 2022
5
Mr Sharma I service went out of his way to help me
Dan Kaplan
Jan 27, 2022
5
John Kim is the best! He always goes beyond to make sure I am taken care of! Every appointment is a breeze.
Samantha C.
Jan 26, 2022
5
I have driven MB since 1986 and have always gone to the House of imports in Buena Park California. My dealer is Sam Wong who is superlative in all categories and my service advisor is Jag Reyett who is without equal.
Lucy Keele
Jan 24, 2022
5
Melissa Nguyen was very polite and helpful service manager
Sally Okeke
Jan 23, 2022
5
Ron Armani is the best car salesman we have ever had the pleasure of dealing with. My wife and I have only dealt with him for the last ten years (maybe a bit more) but he is honest, and always looks for the best deal possible for us.
Mark
Jan 14, 2022
5
Great atmosphere sales team was great didn’t pressure you any to buying and helped us pick the perfect vehicle
Tazz Harrison
Jan 2, 2022
1
I purchased a used 2018 Range Rover Velar from this company for $67,000 out of state (Texas). The pictures looked perfect online, but when I received the vehicle it had over $7,000 worth of scratches inside. They never posted the interior damage online. It literally looks like the previous owner was a cat!!! I asked them to replace the damaged interior parts and they refused. This company really gives the Mercedes and Land Rover brands a terrible name and disservice. The salesman simply said, well it wasn't my vehicle, so I never inspected it. This means, he and the company didn't give a xxxx and don't give a xxxx about their service or products they sale to you. It also took them 2 months to send me ownership documents. I purchased the vehicle in July and it's September 26, 2021 and I still haven't received my tags. The vehicle literally just sits in the garage. I'm a military veteran and I do not recommend buying a vehicle from this company everrrrrrr!!!!
Sharif Hall
Sep 26, 2021
5
Service always exceeds expectations at HOI.
Eberardo Mariscal
Aug 24, 2021
5
He called and kept me up to date on his ETA and got my car started
Jack Schwartz
Aug 23, 2021
5
Bill Chow is the service advisor par excellence! He is attentive to my concerns, making sure that every detail on my MZB is thoroughly examined to insure safe passage for my family and myself.
Marple64
Aug 8, 2021
1
Had appointment at 11am. Made to wait just shy of 6 hours for oil change and to check tire air pressure. No vending machine, no place to charge my phone. Very frustrating. Very last person there. Finally got my car and drove away and car warning lights were on. Had to take the next day to another place to get warning lights reset and proper air pressure in tires. I will never come back here again.
Dana Taylor
Aug 6, 2021
5
Great car service , great customer service, and great products!
Uzoma S Amah
Aug 2, 2021
5
Timely is matter to me . Thank House of import.
John Quang Nguyen
Aug 2, 2021
5
Great service through Jonathan on my recent visit to the House of Imports. Timely repairs were greatly appreciated
Gary M. Kehrier
Jul 31, 2021
5
GREAT Experience!! Had such a bad experience buying my last MB at a different dealership, THIS experience was amazing! Salesman Ed was professional, approachable, on his game! Thank you! Stephanie D.Jelinek
Den Stef Jelinek
Jul 31, 2021
5
The dealer always welcomed me with a friendly smile, and I was happy until I left the Benz store. When I visited for the first time six years ago, he taught me so kindly and always responded brightly, so I like this place and I will recommend it to people I know.
Suzy Kim
Jul 25, 2021
5
Jag Reyatt in service takes care of us and our fleet. Make sure you see him.
Samy Rahman
Jul 23, 2021
5
the outstanding service and the nice attitude of mr. Jag
Ray Saeid
Jul 19, 2021
5
Mr. Allan Halina at the service department was very helpful and knowledgable.He explained very clear what I needed to know. Very accomodating.I highly recommend House of Imports for regular car service with a personnel around like him.
Vicente Olegario Jr
Jul 18, 2021
4
Overall it was a breeze interacting with House.of Imports initially through the internet and then through email. One issue still pending is getting my Owner's Manual. It was missing and I was told that it would be ordered right away and delivered to me via FedEx. It's been 2 weeks and I haven't received my Owner's Manual due to having to order it from Germany and it takes longer???..I am not happy about that.
Perla
Jul 16, 2021
5
Found the exact car I wanted through MBUSA.com. It was at House if Imports. I began communicating with Kevan, set up appointment to see the car and already got an offer on my trade. Unfortunately Kevan had another customer. So Ashley stepped in to facilitate the transaction. We took a drive and I was immediately in love with the car. Few bits of paperwork then the wait started! Only criticism I have is the amount of waiting. Otherwise the whole experience was very easy! Definitely recommend going to them.
Lara A Herndon
Jul 15, 2021
5
Easy appointment scheduling. Service advisors are very knowledgeable about MBZ fleet and recommended service items.
Marc Stowers
Jul 9, 2021
5
Allison and Ryan make sure that our three MB cars receive efficient and quality care. We have been customers of House of Imports for over 30 years.
Bill Stirton
Jul 3, 2021
5
Always a pleasure to visit the service center when dealing with John Kim. I know I'll be in good hands.
HappyCstmr
Jul 3, 2021
5
Allan the service technician was very friendly and professional, I'm very happy with the the service provide!
GDelaRosa
Jul 2, 2021
5
Excellent service thanks to my service advisor Jag and Linlin very professional very helpful . always do amazing job . every time I do my car service they take care of my vehicle with the best service and advice. I’m very happy with my choice.
Maggie Li
Jun 27, 2021
5
From start to finish this dealership made my purchase so smooth and simple. I purchased this car without seeing it and the salesmen, Robert, was great with sending me more photos and a visual inspection that was very accurate. The car was a 2017 but was in perfect condition as stated. The manager, Lebanon, was extremely responsive and accommodating. My purchase was not a big ticket item but they treated me and the transaction like it was.
Gina Hernandez
Jun 26, 2021
5
Good and quicky service. I like this brand and house imports. I have been with them for 5 years. John Kim is very professional Technican, He care about my car and explain very detail and carefully for me. Helpful and solve my problem quickly.
Victoria Pinky
Jun 25, 2021
1
I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later
Shayne Car
Jun 23, 2021
5
Our family and extended family have bought and leased many cars from House of Imports in Buena Park for decades. Our latest experience did not disappoint. Team Hwang was very patient with us, showing us many cars (new and certified pre-owned) in its inventory. The whole experience was very pleasant and stress-free. And we're very happy with our new GLC. We highly recommend House of Imports for buying or leasing a Mercedes Benz.
H Chang
Jun 23, 2021
4
Two items needed repair when we first purchased our GLA 250 in June 2020. Although almost a year has passed, MB in Buena Park accepted our repairs, ordered the parts and fixed everything, complimentary. John Kim was quick and efficient in meeting our needs, even providing a wonderful 2021 GLC 300 as a loaner! Absolutely happy to rate 11 out of 10 stars!!
Jeannie Kim
Jun 21, 2021
5
Good?I am very satisfied with the purchase method this time. I am 10 points satisfied with the salesman?s service attitude, and I am responsible for my work attitude.
Guo Xiong Chen
Jun 21, 2021
5
Very happy to have my car serviced there, thanks John Kim
David Duong
Jun 21, 2021
5
Timely service. Very helpful staff, clean facilities.
Hyunsook Park Jo
Jun 19, 2021
5
Service Department: John Kim was very professional and attentive. Had a flat tire and John Kim was quick to get me in and out within an hour or so. The facilities were clean and the lead greeter was very attentive and friendly as well. Forgot his name but he’s been there for 20 plus years. I particularly liked the fact that they did a video recording of my vehicle prior to it going into service. And being that I’m very careful with my Mercedes, it gave me great comfort to know that they were willing to take responsibility, should a scratch or dent show up after the repair was completed. Overall, I was very pleased with service experience at House of Imports Mercedes Benz in Buena Park, Ca. Keep up the good work guys!!! Emil R. —-
Junior Roca
Jun 16, 2021
5
This place has great customer service and they don’t try to sell you all the extra things to hike up the price. They also delivered my car and hooked me up with a place to get an extra key made. Very very helpful and up front and honest .
Kim Blake -Lish
Jun 14, 2021
5
Mr Hann made my car shopping and amazing experience. He took care of all the needs and stayed with us until it was complete and late at night.
Joel C
Jun 12, 2021
5
Andrew (service advisor) & Ryan (service manager) coordinated to make this last visit a very positive experience. Everything (including estimated repair times) was done as promised - all pre-service arrangements and commitments were exceptionally met.
Reggie P
Jun 11, 2021
5
I can honestly say, the attention given was outstanding. Lin Lin was very informative and knowledgeable and was very impressed with her tool bag, she was ready to install both license plates before leaving. First time buying a Mercedes Benz and I have No regrets. I’m very happy with my choice.
Raquel Raquel
Jun 10, 2021
4
I want to thank Andrew, my service advisor, he was great. I appreciate how he was able to accommodate my work requests for my car. There are two things that I have noticed though that I have not experienced from other dealership?s service center. One, my car was returned to me without being car washed. Maybe they have problems with water supply? Two, my tire pressure monitor has alerted me that three of my tires has low air, maybe it has not been reset after they did wheel resurfacing on three of those four wheels. Maybe next time the technician will be more conscientious and I will get to have a complimentary car wash? Who knows?
Ma Glenda Ravas
Jun 10, 2021
5
Stan D. Did an excellent job in providing us insights into the Mercedes certified used vehicle we selected. We had searched for this specific used vehicle for over 6 months. We appreciate his assistance in securing this most current vehicle. The dealership also offered a fair price for our Mercedes trade in. Thanks Stan and House of Imports / Auto Nation!
Starrchild
Jun 9, 2021
5
Overall good experience. However I picked up a dirty car after recent service visit.
Tom Thuerbach
Jun 7, 2021
5
I brought my car in for service and my cat was ready in less time than expected. Jag always provides excellent service.
Wendy Hess
Jun 7, 2021
5
They did a great job and it was done in a very timely manner!
Renee Depeso
Jun 6, 2021
5
Brian from the Service Dep't is totally awesome person! He covers all what my car needed! Thank You!
Arnold Galinato
Jun 4, 2021
1
Salesman was out for the weekend therefore I was appointed a new one which was respectable person but the paperwork, car, and numbers were way off from what I was promised change after change and I was annoyed because not once did I hear the manager say look we messed up here so here?s what we can offer to fix this. All he said was this is how we messed up and this is what you?re now going to pay or get not a single sorry from him. I left work early that day at 3pm, didn?t leave the dealership till 8:15pm spent more time waiting by their desks/lobby than signing paperwork only took 30-40 mins rest of the time I was waiting. Never even got the chance to test drive my car till after I purchased it, by the time I got out of finance it was dark and no one at the dealer even showed me how to negative anything inside the car!
Steven Soria
Jun 3, 2021
2
I was up front and honest when I arrived about how much I was going to put down and brought my auto navigator offer from capital one. I was hopeful this car buying experience would be quick and easy and it was anything but that and was def not haggle free!! Not only was a lied to about time frame on when down payment was due I was pressured in to buying an extended warranty and they switched my lenders and had me sign paper work for a new lender on a holiday so I wasn’t able to call them myself and was told capitol decided not to finance me which was a down eight lie so I ended up signing for an 8 percent higher interest rate and my payments went from 436 a month to 615 some how now it’s a nightmare trying to get them to resign my financing with capitol one with out the extended warranty. As they are saying it’s final!
Brendanjmill
Jun 2, 2021
5
Customer service was excellent! Met alll of my wants and needs
Ricky
Jun 1, 2021
5
Good service and good people
Marilu Van Essen
May 31, 2021
5
Annual MB C300 service, vehicle is low mileage 2008 49k
Larry Constantino
May 31, 2021
5
Korean service is very convenient at House of Import at Buena Park. And Service man prepared and provided a car for during service.
Hyekyung Ban
May 31, 2021
5
Service department is fast and friendly. Always greeted promptly, given a loaner car and service is completed quickly. Highly recommend this location.
Denise Frize
May 31, 2021
5
I bought benz glc 4matic. I like it. The dealer was kind and thoughtful.
Ji Yun Kang
May 30, 2021
5
I really it ,everything is perfect I will keeping shopping here Josephin is a very nice and kindness person
Xiaoyan Yang
May 27, 2021
4
I had a great car shopping experience and i would definitely recommend to a friend. The process was fast. I had to actually take my vehicle to get serviced after I noticed an issue with my radio but the services were quick and my car was ready in a day!
Luz Figueroa
May 26, 2021
5
Great service as always. Thank you Jeff and Craig!
Vernon Strickland
May 25, 2021
5
Ryan Anderson and Adam T. are amazing. They have been so helpful with some major repair costs that Mercedes would not take responsibility for. I highly recommend House of Imports to everyone!
Drew Panico
May 25, 2021
5
Jerome Jackson & Ron made my new 2021 G63 AMG G Wagon purchasing experience process a phenomenal experience, by demonstrating Stellar Customer Service. Jerome and Ron are true assets to The House of Imports Mercedes of Buena Park.
FitandFab
May 23, 2021
5
Thank you Adam for always taking such good care of my car needs. You always go out of your way to guide me as to the right things I need to take care of my car. I trust your judgement and expertise. I always have a good experience with you. Thank you again for your professionalism and caring nature.
Gail Kazangey
May 21, 2021
5
Easy to work with, Bryan did a great job. Free loaner while repair was being done.
John B.
May 21, 2021
5
I was truly not planning on getting a car when I showed up to test drive, but Jake was so awesome to work with. He was very accommodating, not pushy, and made the whole experience seamless and easy!
Devynpet
May 20, 2021
1
Prior to selling a vehicle on May 17, 2021 that I Initially purchased from House of Imports December 19, 2018, November 23, 2020 I had previously requested cancellation of extended warranty by contacting Omar Qudah, Finance Manager directly. He sent me the form to sign and I returned it to him signed right away. He never responded to my inquiry for follow up and the cancellation still has not been processed 6 months later. I contacted Customer Service through their website’s online chat to file a complaint about this problem and also again through a different channel request cancellation of the warranty. Now I still need the extended warranty cancelled - I sold the vehicle to another dealer as a part of a trade-in on May 17, 2021. 2+ years ago I also had a similar problem with Lebanon Alamadinne, Finance Manager with the same subject - my request to cancel a warranty on the same vehicle. It took me a series of phone calls and emails and more phone calls over a period of over 6+ months for him to ever respond to my inquiry and return communication. I have spoken to over three dealerships to get their advice in what to do. They all have said my request is such a simple one that only takes 10 minutes to process so they like me are perplexed as to why House of Imports would make this so difficult for their customers.
J Daniel Gawrys
May 19, 2021
5
I moved to Riverside and prefer the service at the House of imports. The best service mgr. that I have known for over20yrs. He use to be my service writer after I bought my first Mercedes. All of the service writers have been the best. It starts from the top!!!
Irene Ruiz Flores
May 17, 2021
5
Hoyoung Kim is very professional and polite person I?ve ever met. He listened to me very well. Quick and clear communication. Thank you for all your help on that day.
Eun Young Son
May 17, 2021
5
It was a pleasure dealing with John Kim. Service repair process went smooth and I was not inconvenienced. Just what I needed.
Danny Kim
May 17, 2021
5
Everything was excellent! The staff was very professional
Geoff Hughes Jr.
May 15, 2021
5
I came in for my annual service check up. Kris was great! He was very prompt, informative, and helpful. Thank you!
Cathreen
May 14, 2021
5
excellent service and very helpful service was done perfect
Kanan Mapara
May 14, 2021
5
Gave me a deal and treated me very fairly!
Jaadugar
May 13, 2021
5
My car got the damage from the rates invasion. I am very pleased to see my car not only back to original but looks like a new car. I know it took more than a month to complete the repair. The Service Department took care of every detail to fix it. During the pandemic, it experienced a shortage of parts. I am so glad it is over now.
Margaret Shieh
May 7, 2021
5
Excellent car and sales . I trade in my car to get an new car. it took so long to complete the paperwork
Leechin Liu
May 7, 2021
5
My experience at Mercedes House of Imports was smooth and great! George in sales new the inventory and helped us find the perfect vehicle even after his shift ended. He stayed to make sure we got the right car for us. Kevin Sanchez in finace made the expeierence streamline. We got the vehicle we wanted and a payment that was good for us. Thanks!
Geoff Mcknight
May 4, 2021
5
Me. Ho Sung Bang provides a very professional explanation about GLC 300 buy options to me and it was very helpful.
Ji Hye Lee
May 4, 2021
5
Serviced my Mercedes and as usual they did a great job!
Chien Chingfa
May 4, 2021
5
Great experience! I will be bringing my car back here for all services. Thanks, guys!
Franklin Sotomayor
May 3, 2021
5
Jag was amazing when it came to all the timeline and what was needed to be done. He said the car would be ready in the evening but got it done within 1.5 hour which was amazing. I would recommend Jag for all your service needs.
Anmol Joshi
May 3, 2021
5
Service was for a "Recall". The agent was friendly and knowledgable. In fact I called the service department days later for a different issue and I was connected with Kris, the agent that provided previous service. He set us on the correct track and solved our issue.
Frances Godinez
May 1, 2021
5
Highly recommended! Good service, and especially thank Sam and Josephine for the professional assistance! Greatest team 😆😆👍👍👍
Janice Kuan
Apr 27, 2021
5
I've been coming to this dealership for many years and they had always provided me with excellent service. Sam Hwang and his teammate Justin were great.
icymadonna
Apr 27, 2021
1
A week in advance, Made an appointment to have my R350 serviced at 1pm and when We arrived to the dealership, We were treated as if we were a walk in for service. We waited about 30 minutes before a service person approached us about our service and when we advised service person of the issues, he came off as if the dealership couldn’t address our concerns that day because they were short staffed. What was the point of making the appointment in advance if you’re not staffed to address the issue noted in the online appointment tool? After the intake, we waited about an hour to be told the repair people were on a lunch and we’d have to wait for their return to have them test drive the car for the noise we said was a problem. Did he not know that in advance? It was confirmed a problem existed, we were told what was suspected. When we asked about a rental, the service rep said there were none and he’d put his name on a list. Rentals were due to start returning at 4pm. We returned at 4pm to end up waiting another hour for a car to be provided. Prior to obtaining the rental, a mixed race (Caucasian and Asian) family showed up with a flat tire. This was several hours after we had been waiting for a rental. We were told by our service rep that we would receive the next rental that showed up, it was a small white G class suv. We saw the car and was told they were waiting for the car to be cleaned. We thought we were on our way. We signed our papers and waited outside. As we got closer to 5pm, the service rep then said the prior driver of the G took the keys with them and they were on their way back now. We said ok. Several minutes later, the service rep said he’d put us in a C class sedan so we wouldn’t have to wait. We arrived in a 6 person crossover suv and were being offered a small sedan. This was our first time at house of imports so thought we would be provided a comparable rental to meet our needs based on the size of our current vehicle like was done with other mercedes dealerships. We finally said fine because we just spent 4 hours sitting around. As we were pulling away from the dealership, we saw that the service rep gave the G class suv to the Caucasian/Asian family that arrived several hours after us instead. As African Americans and our service rep being Asian, this did not sit well with us. For several days after car being dropped for service, we awaited a call about the service on our car and did not receive a call. We had to intimate the call at least 3 times in the 6 days the car was with house of imports, just to get the update status on the repairs. In addition, they fixed the fog lights but cracked my bumper underneath the fog lights. I am disappointed because I expected better.
Tondelayo Elboushi
Apr 27, 2021
5
Professional, friendly, and helpful staff. Sales and Service are great to work with.
Patricia Ashford
Apr 25, 2021
5
Best service and best price good sales Josephine very nice and honest .
Jen Mu
Apr 25, 2021
5
Great customer service !
Sun Sun
Apr 23, 2021
5
They take care of their customers and vehicle with the best service and advice. Mr. Adam , Service Rep. was friendly and took care of my car service. He got me a rental and advice me on what my car needed. Also it was done on time.
Sergio Lopez
Apr 23, 2021
4
Car repair auxillary battery malfunction Tire alignment. Day after I brought home, malfunction of anti-collision assist plus so now I have appointment to return. These things happen and I am confident that Adam Tashchyan, the service manager, will give it his professional attention, as always. Facilities are under construction, but everyone is doing their best.
D. Bockhold
Apr 23, 2021
5
Best service available. That?s why I keep going back.
Adrian Lugo
Apr 23, 2021
5
Jeff Chung from service department never disappoint. I can always count on him to get any problems fixed when I bring in my vehicle. Always a satisfied customer!👍🏼👍🏼
Tina Thuy Ho
Apr 22, 2021
5
Always a great experience. My service Rep. Jag Reyatte,goes above and beyond to ensure all my needs are met and in a timely manner. I bought my GL450 there and I have been serving my vehicle there for the last 10 years.
Irene M.
Apr 19, 2021
5
Excellent service not always speedy but the quality makes it worth the wait
Y. I. Ang
Apr 19, 2021
5
Service tech is very helpful
Hernando Centino
Apr 17, 2021
5
Excellent coordinated service by everyone I encountered on my visits on 4/4 and 4/5. Ronelle was my sales advisor and she was very informative, very thorough, and extremely personable. Really loved her laugh!
Daniel Chan
Apr 13, 2021
1
Told me my AC would be covered to fix then they said it wouldn’t be covered even though I have warranty bad customer service
Not happy
Apr 12, 2021
5
Excellent service thanks to my service advisor Andrew tiotuico very professional very helpful always do amazing job every time I do my car service
Ryan Guillem
Apr 7, 2021
4
Would recommend to anyone shopping for a Mercedes. The salesperson that helped me was very personable.
Tatyanna Ricks
Apr 7, 2021
5
Excellent costumer service overall. Friendly reception with updated information about my car service.
Martin Jose Garcia
Apr 6, 2021
4
I am very satisfied. My Service Consultant Bryan Hoffrichter provided excellent service.
Richard Hofstetter
Apr 5, 2021
5
My husband and I have been searching for another vehicle for months and wanted to buy it out right. House of Imports was the only dealership that was willing to work with us. Surprisingly no dealership really wants to deal with customers that pay cash. Even though we bought a Toyota Highlander from House of Imports they still treated us as if we bought a Mercedes. Our salesman Dietrich Gumbrecht gave us excellent service he even took the time to drop off the vehicle to us at our home. The next time we purchase a vehicle House of Imports will be our first choice.
Yolanda
Apr 4, 2021
5
The car buying and sales experience was great, but finance takes way too long to print papers and get signatures. Merecedes/AutoNation needs to automate the process like Tesla and Lexus.
EJSBuyer
Apr 1, 2021
5
Excellent service as always .... been with house of import since 2012 and every time I do my service they always treat me as a VIP . My service advisor Allan Halina did a great job on the replacement of windshield on my 5 month old GLE 350 .
Allan Z. Gestuvo
Mar 31, 2021
5
Very pleased, to both the service advisor and the service technician who performed the service B.
Maria’s E550
Mar 31, 2021
2
Service advisor was great but the overall customer service of this dealership has deteriorated over the years since I?ve been going to this dealership for needed car service and/or repairs.
Leonila Sklenicka
Mar 31, 2021
5
Everyone was exceptional! Great service all around!
Daniel Milanes
Mar 31, 2021
4
It was pleasant to know that all personnel doesn't mind to work after hours as long as they have customer satisfy with purchase.
Marisela Gomez
Mar 30, 2021
5
Excellent service and thanks to Abraham for helping us out.
Jean Turtur Lau
Mar 23, 2021
1
Terrible experience, took a month to get and came with scratches, very dirty and smelling like cigarets.
NA
Mar 23, 2021
5
I had a wonderful process buying my car with Dietrich Gumbrecht. He was quite helpful and understanding when it came to meeting my needs and requirements in a car. The process went quickly and he was a very outgoing and friendly salesman. I now see Andrew Tiotuico for scheduled maintenance, whom is also extremely helpful and kind. House of Imports has been nothing but great for me - I have no complaints and am seriously so blessed to have such a trustworthy dealership to go to! I highly recommend visiting them for your car needs.
Katie W
Mar 21, 2021
5
Very good service On time service
Adel Salib
Mar 18, 2021
5
Adam was great, he provided a loaner vehicle and my car was repaired quickly
Maria Diaz Romero
Mar 18, 2021
5
Honest and Excellent reliable customer service.
Jennifer Yi
Mar 17, 2021
5
Not only was the associated service writer pleasant, knowledgeable, and on top of the progress of the tasks to be accomplished, but also kept me advised of any and all additional service actions that were discovered during the service. This allowed me to make relative decisions as to have them addressed immediately or accomplish the additional work at my next visit. Your team is a class act that make consumers such as I recommend your facility to friends and family.
Kenclack
Mar 16, 2021
5
Advisor is knowledgeable on the vehicles and provided great service.
Alex Matamoros
Mar 16, 2021
1
Their services department have lots room to improve, I did make appointment two days before bringing my car for fix scratch they did a previous service, they told me they will loan a car for me because they need one or two days to do that work, I was arrive 10 minutes before 9:00am until 11:20am still waiting loan car, unfortunately I have my own plan so I have to leave , soooo sad waste my whole morning time.
Nancy Kwong
Mar 15, 2021
5
Lots of help and information. No pressure or pushing. We were pleased and made a purchase.
INCOGNITO
Mar 15, 2021
5
Easiest transaction ever to buy a new car. The sales person Paul was very accommodating and during these crazy times was able to deliver the car of my dreams over 100 miles away!
Bruce Ross
Mar 15, 2021
5
THEIR EXCELLENT AND PROFECIONAL SERVICE . WAS TREATED VERY PROFECIONALY FROM BEGUINNING TO END.
Jack Azpeitia
Mar 13, 2021
5
Repair cost was painful, however did good work. As you know already mbz has problems as they got older.
Byong Kang
Mar 13, 2021
5
Great service. Jeff is the best.
Joanne Essex
Mar 5, 2021
5
Thanks Bill Chow help my SUV GLE350, service or repair in efficient and kind.
Carol Ho
Mar 5, 2021
5
I appreciate House of Imports professional service 💖
Anita Reyna-Jones
Mar 5, 2021
5
Adam was very professional, helpful and friendly
Lijuan Yu
Mar 3, 2021
5
Great sales staff, no pressure and overall a great experience, KJ is great, thank you
Shopper
Mar 1, 2021
5
Alan always takes care of my cars needs, answers my questions and is very personable. Love him as my service rep.
Sally Soriano
Feb 26, 2021
5
Friendly, knowledgeable, & efficient
Vincent L. Lanuza
Feb 14, 2021
5
If you’re looking for a new Mercedes I would go to House of imports and ask for George he did a great job on hooking my wife and I up with a GLB and a GLC 2021.
Steve Evans
Feb 11, 2021
5
Brian was super friendly and made everything super easy to do
Mychal P
Feb 11, 2021
5
It is always a pleasure to work with Alex Kraenkel. This is third time we return to purchase a vehicle due to the amazing services we obtain.
new car
Feb 9, 2021
5
as always all my questions were answered and suggestions that would be helpful. Having my car serviced. Appreciate the courtesy extended to me
happpytime
Feb 9, 2021
5
Bill Chow and his team exceed my expectations every time I visit House of Imports.
Cwalters1180
Feb 2, 2021
5
Service department is awesome! Greeted with a smile and my car is always taken care of in a fast and efficient manner. Big thanks to Ryan Anderson and his team! Dietrich in sales is wonderful! He is not your average pushy salesman. He is professional, accommodating and makes the buying experience enjoyable. I highly recommend him if you are in the market for a MB.
Denise Frize
Feb 1, 2021
5
Fast service Detailed info and recommendations Friendly and good people Loaner always available if needef
Marissa Aban-Salvani
Jan 27, 2021
5
Nice and kind! Thank you Ashley, Iman!
Jennifer Han
Jan 23, 2021
5
it was very clear from the onset that the service advisor (Mr Tiotuico, sp?) was there to do all he could to service my car. He was very respectful, courteous, and kept me well informed about my car. I highly recommend House of Imports, Buena Park.
Albert Tovar
Jan 3, 2021
1
Purchasing my vehicle at the house of imports was the worst car buying experience I ever had the sales person Steve Rodriguez had no customer service what so ever. They didn’t wash the car they didn’t provide a manual for the car they didn’t provide a second key for the car they gave me a vehicle a that had worn out valves in the tires so when I woke up the following morning two of my tires were on flat and I was driving back to Oakland I drove 600 miles after having a hip replacement surgery and I barely got a bottle of water the sales person was horrible the finance person was a thief and a trickster. I felt like i gad been accosted and that they were trying to financially rape me. they lied to me about the rate they lied and tried to trick me about everything however my bank had sent me everything they they pulled two credit reports while I was sitting there after my deal had already been finalized by my bank I would never ever ever ever purchase a car at Buena Park Mercedes benz House of imports!!!!!!
Holly St James
Dec 30, 2020
3
Great service and attention to detail and customer needs. I would have given you five stars but the car wash was horrible. Had to go straight to a car wash it was left so bad. No complaints about the service department because they care about their clients. Do not have your car washed after though it’s free. Need to have it waxed and polished
JoséGallegos
Dec 26, 2020
5
Very friendly and helpful environment. I am very happy with my purchase.
Sonia Paniagua-Morales
Dec 23, 2020
5
I have been a customer for over 20 years and their maintenance team is professional and willing to answer questions. Shout out to Bill Chow for always doing a great job and communicates clearly and meets the needs of the customer! Thank You!
Max A. Ordonez
Dec 23, 2020
5
House Of Imports is awesome. The service and attention you get is perfect, they are knowledgeable and know their product perfectly and treat you like royalty.
Larry P
Dec 23, 2020
5
They were very professional and help me with all my needs.
Maritza Lopez
Dec 22, 2020
5
The fleet manager, James Ononui was great and made my experience pleasant. I ‘built’ my GLB250 and placed my order and he kept me informed with its progress. When my car arrived he let me know and the transaction was quick and smooth. Thanks to James, this was without stress. I look forward to working with him in the future.
Nosa Oyemade
Dec 22, 2020
5
Being my first time coming to make a purchase to house of Imports was a really good experience. Our sales person was Paul and since the first moment we arrived he received us with a warm welcome. So guys if your looking to make your car purchase don’t look any other place go look for Paul Jovel he will make sure you go home happy and with the car you been wanting.definitely recommending house of important to my friends and family.. don’t forget to ask for Paul in the city of orange 🍊 county 😉
Kat Solo
Dec 17, 2020
5
Ronelle was very helpful.
Pistonbones
Dec 11, 2020
5
5 star I recommend good service fix my GLA service writer assist my concern well done
Lyned Cabel
Dec 10, 2020
5
Great dealership in Orange 🍊 county
Hoang Anh Tuan
Dec 10, 2020
5
House of Imports is the best ! Thank you for taking such good care of me and my GLK is smiling
Shirley
Dec 9, 2020
5
My car was delivered in style and I was treated like a king. Thank you House if Imports
Stan W.
Dec 5, 2020
5
All I can say is John (Sales) and Billy (finance) are like LeBron and AD‼️They hooked me up with a super deal on my new baby😃 An E450 AMG night package🤯 . The hospitality, and service unheralded. Really appreciate you guys making this process easy and fun. Definitely be back again, after all this is my 2nd Benz both from HOI. Tell em Flash sent you. Thanks again you have my vote😁👍🏼
Darnell Thompson
Nov 30, 2020
5
Great customer service. Services done in a timely manner
Veronica Sandoval
Nov 27, 2020
5
Service Advisor Allan Halina made the experience pleasant and trouble-free. He communicated very well and timely, this is why I choose House of Imports over multiple MB service in the area.
Abby Caliva Bajet
Nov 27, 2020
1
The service department is a JV operation compared to fletcher jones and Penske etc. The service advisors are terrible with communication. They made it impossible to get a loaner I was out of a car for three days. I like the Benz but I’m not getting it serviced at house of imports .
Rolo Tomassi
Nov 23, 2020
5
Service: 10 out of 10 with Jeff Chung! Overall Dealership: 7 out of 10 My vehicle is the third Benz from the House of Imports BP in our household. I had some issues and miscommunication during the purchasing process. Returned for service and hands down, received nothing but supreme customer service and respect from Jeff Chung and his colleagues. Which has restored my faith in this dealership.
Heather Vuong
Nov 20, 2020
5
Simson Chen been very helpful , friendly! Thanks again!
Kathy Gorden
Nov 14, 2020
5
Great service, the service advisor Bill Chow always helpful 👍👍
Analyn Caguioa Samson
Nov 12, 2020
5
Kris Sharma quickly diagnosed the problem and the technician generated an effective repair.
kg941car#@
Nov 4, 2020
5
Accommodating personnels. Courtesy is practiced. Honesty is observed. Wholesome attitude towards their clients. Thanks
Jessie Curva
Oct 29, 2020
5
Great service from the sales team and the finance team helping me for the financing process of my purchase, specially from Erwin Artacho and Kevin Sanchez. Unfortunately due to COVID I needed to buy my car completely online without the opportunity to see my SUV in person, as this car was only available in California and Im based in Miami. The process was smooth and always in open communication with my sales representative. The overall financing process was smooth and professional as well. However, since the SUV I bought has a wrap and unfortunately it had a minor damage, it was a lengthy time to get it fixed and then a lengthy time to finally get the car transported from California to Florida. When my SUV finally arrived in Miami I realized that it had a dent on the back of my SUV's roof, so I now need to deal with the fixing of this damage at the MB dealer in Miami that is part of the AutoNation family. Also, when my SUV arrived Miami my Florida registration and license plates were not ready or completed by the third party company the dealer used, so this process took me almost a week and half after I finally received the car. Again, the overall communication and service was great, but the overall time for completion of the purchase process (it took me almost 4 weeks to get my car after the date I made the down payment) was not what I expected, specially when you are buying an almost $150k SUV. Anyway, I'm happy with my SUV and I hope the roof damage is an easy fix, which fortunately was promised to be paid by the dealer.
Guillermo Horta
Oct 28, 2020
5
I bought a car remotely from Connecticut. The process was super easy and all costs were completely transparent. Very happy!
dforstmann
Oct 28, 2020
5
They are friendly, professional, and meet their commitments
Judy Thuerbach
Oct 26, 2020
5
Since we are a long time customer of Nick Salama our transaction is always a pleasant one. He knows what we want and we trust him to make our trip worthwhile. He is honest and really tries his best to give us the car we want in the price we want. This is the reason why we keep doing business with him. He put us in our 3rd MB car very recently. Thank you Nick! Great Job and see you again!
Romeo Jose
Oct 25, 2020
5
Buena Park at House of Imports, Jeff Chung has been extremely helpful every time I go and need assistance. Nothing but top notch service and very diligent with his work ethic. Jeff has been helping me for years and I wouldn’t want to see anyone else but him. He always makes sure the job is done and very respectful!
Stormi Knight
Oct 24, 2020
5
The staff were excellent and well informed and they gave me a great deal of comfort.
Ralph Esparza
Oct 24, 2020
5
Jag was such a delight to work with. I would like to have maintenance with him each and everytime. He was very polite and pleasant. I really like his professionalism. he is an asset to your dealer
ReneeSza
Oct 23, 2020
5
Excellent friendly staff less time to ✅ service
Jaspal Singh
Oct 22, 2020
5
As always, service provided and professionalism of the service writer were outstanding.
kenneth
Oct 22, 2020
5
From the moment we came in to House of Imports in Buena Park, we were greeted with great customer service. Afterwards our sales rep Iman took us out on test drive and gave us all the details on safety features which is what mattered most.
Jeanette
Oct 18, 2020
5
Excellent service from Lin Lin Ma and Justin 👍👍
Eric Siu
Oct 12, 2020
1
I’m not satisfied with my last visit they actually forgot my car and kept it there for five days, I decided not to buy anymore Mercedes, in fact I got rid of my 2015 CLA 250 and trade it for an American made car, I still got one Mercedes and I’ll keep it for awhile.
Ben Caballero
Oct 12, 2020
5
Excellent service from sales to service department.
Alex Castro
Oct 12, 2020
1
This is second time they damaged my car when i brought my car in for service, crashed on the rear near bumper. The service manager name Craig Tom was very rude, he did not want to fix my car because the argument! This is very bad manner for service manager. I had evident that showed my car was damaged by the service, also the financial manager was there and he saw the damage. It seems like people at House of Import does not care about the customer and does not want to take the responsibility. The bottom line the service manager Craig Tom was rude, he is not deserve to be a manager, he does not care customer concerns. I would not come to this dealer again, and i would not recommend anyone to come to this dealer to buy car or service.
Henry Dam
Oct 7, 2020
1
First of all, we have collision sensors replaced due to minor front bump but unfortunately the dent or bumper was exactly where the collision sensor is. We brought our car at House of import and it was fixed. After, we had fixed the collision came on again. To make the story short, we made an appointment yesterday. We Arrived @9am and we were told by our advisor that he let us know. We told him, we will be waiting at their lounge. Of course as a customer, we expect for our advisor to update us what's the diagnosis within at least 1-2 hrs. However, after several hours and patiently waiting, No update after 4 hours, not until my husband followed up. Jag Rejatt, the advisor knows we are waiting. Jag said, he was waiting an update from the technician but he was out to lunch! I said to my husband, it was 4 hours no diagnosis yet! What’s going on! I approached the customer care outside, he went in and approached the advisor including the manager. The customer care person told us to wait and he will come to us! The customer care did a wonderful job because he followed Up Jag 3 times. We were waiting, and jag never came out to talk to us not until my husband went in to his office! This is after another 1hr waiting! This is most lousiest customer service of an advisor we ever had! The worse part, he has an attitude! Never, in a place like this we allegedly been accused of something that he doesn't have any proof! He needs training badly! The manager, Craig was wonderful enough, he took care the situation. He gave us loaner car because our car will not be fix due to time constraints. Our wasted time in morning was fruitless due to one person inefficiency. This is our last time we bring our car to this dealership! My husband brought his car to this place bec it's closer to his work. Craig is great but the service overall is incomparable at Arcadia Mercedes.
StellarRomeo Picar Cartas-Manarpiis
Sep 26, 2020
5
The best in customer service.
Ed Bolos
Sep 19, 2020
5
I would recommend to buy their luxury cars from house of imports Buena Park, very helpful sales staff special mention to Cesar and The financial officer Sam. Also my first service was awesome with the service consultant Andrew and the staffs kudos to all of you!
Raymond Perez
Sep 16, 2020
5
If you want to buy or lease a Mercedes-Benz go to house of imports and ask for Alex Kraenkel. He is very knowledgeable and responds to any questions you may have.in a timely manner. If you want to get the best price and deal with a professional sales person that is honest and cares about making sure you are completely satisfied with your experience, look no more, ask for Alex Kraenkel at house of imports in Buena Park. He can help you online or in person.
Satisfied Customer
Aug 5, 2020
1
This was the worst buying experience of my life. I purchased a vehicle in January and was sent home without any official license plates, assured they would arrive once the paperwork was settled. It is currently July 20, 2020 and I purchased the vehicle in the beginning of January. I STILL DO NOT HAVE PLATES FROM THIS DEALER. Once the sale was completed, they offered the bare minimum amount of support and refused to return or answer my calls. I received several tickets from police officers due to not having the correct license plate displayed, even though the agents at this dealership assured me multiple times that everything was street legal. It was not my responsibility as a first time car buyer to have all of my paperwork in 100% ready-to-go condition. It is, however, the responsibility of the dealer to make sure the paperwork is 100% before they swipe your credit card to complete the purchase. This dealership completed the purchase knowing that my paperwork was not correct, and then held me hostage for the next 6 months as I could not even use the vehicle I just purchased. Truly awful, I don't know who manages this place but they should honestly be ashamed.
Zach Stanziano
Jul 20, 2020
5
I had to wait 4.5 hours for the installment of 4 tires, they need more employees for the demand of services.
Benjamin Rivera
Jul 13, 2020
5
It was a very professional service I’m really appreciate it
Alberto Gutierrez
Jul 8, 2020
5
Ron was a great sales man a very nice MB dealer.
Anthony Williams
Jun 28, 2020
5
Danny Lee, the service advisor, is pleasant, helpful and knowledgeable.
Yolanda E. Jaimez
Jun 24, 2020
5
Great Mercedes deals. Come down and find out for yourself
Raymond Aguirre
Jun 5, 2020
5
Great customer service Jag was awesome 😊thank you
Mary Mendoza
Jun 4, 2020
5
I recently bought my car from the House of Imports. I couldn't be happier with my new car. The sales rep Michael was amazing, patient and kind. The sales manager Sal was awesome and the finance rep Billy gave me an unbeatable rate. Thank you for a positive experience and a beautiful car.
Hala Gabriel
May 27, 2020
5
Paul Joven made my purchase of a Mercedes E350 a great experience. House of Imports deals with their clients in a straight forward manner. They offer deals that beat the competition, hands down. Buy here with confidence. My nephew is in the market for an E63 AMG. I'm going to tell him to shop here first.
Joseph
Apr 23, 2020
5
my service advisor Danny is very helpful & polite. He shows strong willingness to solve the problem.
Claire Almuena Reginaldo
Apr 21, 2020
5
I recently just purchased a 2020 GLB from House of Imports. I cannot even begin to say how happy I am with not only the service that was provided but also my sales representative Paul Jovel. He made it extremely easy and was so patient with me. I told him exactly what I wanted and he had the car at the dealership the next day. He really listened to exactly what I wanted and made it happen. I will be referring anyone looking for a Mercedes over to Paul and highly recommend him.
Nicole Byers
Apr 17, 2020
5
Best customer services, best deal in Southern California
Kingof TheWest
Mar 31, 2020
5
Was the best experience no pressure ever!! They got me a lower rate then my credit union. Thank you Mike Medina!!
Carrie Guzman
Mar 23, 2020
5
I got roadside service immediately when I locked my keys in the trunk of my car on that terrible rainy day.
Donna Rider
Mar 18, 2020
5
Besides being nearby and the place where I bought my car, they are really great to work with and my service advisor, Simon Chen is a rockstar.Highly recumbent this place.
Tom Somoza
Mar 13, 2020
5
House of imports is highly recommendable . Their excellent service is greatly appreciated. I say that because they really pay attention even on small details on the car. Outstanding service and I’m very much well satisfied with my car. My car is already 5 years old and no worries at all. That’s the reason why 3 of my daughters are also driving Mercedes. Thank you for service well done.
Emma Villanueva Kong
Mar 13, 2020
5
Great customer service. They have nothing but the best in cars. I took my car to get it service and Mario was very helpful in explaining what my car needed. I was very satisfied!
Cecilia Rojas
Mar 11, 2020
5
Great service. Kept me in the loop.
Jeannie McDaniel Young-Pryor
Mar 8, 2020
5
Been with Mercedes for 24+ years - best dealer ever! Sam team (Hwang) Lin Lin, Paul, and Justin are exceptional. HOUSE OF IMPORTS is the PLACE to go!!!!
Liandra Sapien-Perez
Mar 6, 2020
5
Truly great purchase experience. We were able to in/out dealer within an hour, that was exceptional!! No hard pressure from financing department, we probably finished our paperwork less than 10 mins. Definitely contact Alex and Jalanbo next time for a new purchase/lease. Great team. More business to follow!!
Rachel Kim
Mar 2, 2020
5
Mario Santana, service advisor, is great. Service day went without a hitch, everything good. Thanks Mario!
Jeannie Vance
Mar 2, 2020
5
One of my best buying experiences with such a superb customer service and financial options. I will definitely recommend to everybody to come and experience this place Thank you
Feliciano Orozco
Feb 26, 2020
5
Best service anywhere. Adam the advisor is tops. This is the man to call for MB service.
Nuxu Atreides
Feb 20, 2020
5
It's a full service dealership with extremely friendly associates and service team. The car itself is impeccable complete with cell phone links and multiple features that make the driving experience comfortable and satisfying.
中迅
Feb 18, 2020
5
They are very helpful in the financing department, making sure you can get approved for the car you want. They offers wide range of insurance for the car but won't pressure you into getting all that they offer.
Brett Solomon
Feb 18, 2020
5
I am 100% satisfied with the recent service and the more I come back the more I begin to trust that dealership and it’s people who work there. I would not want to go anywhere else as I feel I have built a solid rapport with House of Imports. Thank you so much for following up and being of service!
Katherine Knight
Feb 15, 2020
5
pleasant experiance without wasting time and proper service with kindness. It was worth of coming back to Mercedez
Scott Yoon
Feb 4, 2020
5
Professional and prompt service; I made an appointment just the previous night and got my car serviced the next day. Jae was very courteous, helpful, explained the issues very clearly and provided solutions. I was provided with a loaner car and the work was completed the same day. Really happy that I chose the House of Imports for my car service.
Madhavan K Jayakumar
Feb 4, 2020
5
The employees and the service are excellent. Sales lady’s/ Man they are friendly and helpful. Seventeen years ago when I bought the ML 430 from this dealership it was also used car.
Joe Hugo
Jan 29, 2020
5
Yesterday was my first experience with the service department at House of Imports. Team Huang and Jeff Chung provided EXCELLENT customer service. I highly recommend them to all interested in a Mercedes-Benz.
Denee Conner
Jan 28, 2020
5
This is probably my 7th or 8th leased vehicle through House of Imports. They make the process so simple and virtually pain free. I have no need to visit another Mercedes dealer.
Paige Jackson Smith
Jan 24, 2020
5
Everytime I go in for service , I get the VIP treatment, I recommend ADAM to be ur service tech !!!!! I’m Glad to have a Dealership that I can trust .
Andrew Munoz
Jan 24, 2020
5
Mr Jae jung is really nice service man I really recommend
Sungwon Yoon
Jan 17, 2020
5
The salesperson and the complete staff are so helpful!! They make it happen for you!!! I highly recommend!!!
Thomas Bret
Dec 28, 2019
5
would recommend the service
Rosita Hermanto
Dec 28, 2019
5
First time in for a Service A on my C63S. Staff is super friendly and the facility is very accommodating if you wait while there. Glad I finally found a home for my service!
Johnny Valencia
Dec 26, 2019
5
From start to finish our experience was amazing! All 3 ...Erwin,Billy &Long walked us through every step with the perfect combination of total professionalism mixed with warmth & caring...with a great sense of humor from each one. A great exchange & we got a new car as a result! Best car buying experience of our lives!
Linda Ruff
Dec 25, 2019
5
Great service David Kim & Ron Amani have made our experience truly pleasurable. Great service
Leon Villanueva
Dec 22, 2019
1
Worst customer service ever. We bought a used car back in September. We paid cash and have yet to receive the title. We spoke to the sales person who helped several times but nothing was being done. They gave us several excuses from blame in’s it on the DMV to the Credit Union that was holding the title. After getting tired of the BS I spoke with sakes manager Jake which was absolutely a waist of time. I was then given to Lebanon who I believe is the finance manager. He admitted that their accounting department screwed up and haven’t fully paid for the vehicle. Unfortunately he has quit returning my calls so we are still in limbo. Beware of House of Imports and AutoNation. They do not care about customers or their experience
Danny Grewell
Dec 22, 2019
5
Sam Lee and Alex were instrumental in finding the deal I was looking for with required features. Alex Sam and Paul provided exceptional service and made our car buying experience fun! They are a super team!!!
Don Algama
Dec 21, 2019
5
Personnel attention is the real meaning of service.
Janice Potter-Davisson
Dec 19, 2019
5
Yes. Great service. Hope the lounge has more work stations.
Heidi Wang
Dec 19, 2019
5
Excellent experience with Paul! I normally HATE car shopping but Paul made the experience go smoothly. Paul and his associates were very informative and a pleasure to work with; they have a life long customer! Thank you Paul and thank you House of Imports!!!!
Christina Bill Hasselman
Dec 19, 2019
5
The service is superb! Adam always goes above and beyond to meet my needs!
Aury Rodriguez
Dec 10, 2019
5
Jeff was very helpful and friendly.
Robert Bustamante
Dec 9, 2019
5
Ashley V. provided exceptional service and made our car buying experience fun! She's the best!!!
LeeAnn Dayyat
Dec 7, 2019
4
Our new car buying experience at House of Imports was one we'll always remember. We anticipated a difficult and long process, with lots of pressure but we were pleasantly surprised when that wasn't the case. Ashley Villareal is an exceptional saleswoman. She is patient and honest. She did not pressure but was there to answer all our questions and when we decided on the car we wanted she found it for us. We not only got a new car, but know we have a new friend as well. Thank you Ashley ~ you are the best!!.
LeeAnn D
Dec 2, 2019
5
The great costumer service, and the efficiency of everybody involved. Thank you
Joe Pereira
Dec 1, 2019
5
Prompt, knowledgeable, great service team.
Frank Woo
Nov 24, 2019
5
Good service, friendly, very attentive! Kris S, my service rep, was friendly, very qualified and made sure everything was done on time and with care. My car was washed and cleaned, even on a rainy day!
Erika Ranezay Felsoory
Nov 21, 2019
5
JAG: The BEST service manager. VERY honest workshop!
Suru Manek
Nov 19, 2019
5
Kris was Knowledgeable and courteous. I was able to drop my car off on a Tuesday, get a rental and I was able to pick my car back up on Thursday.
Janet Pierro Woodward
Nov 15, 2019
1
Hopefully they will have better customer service after the sale! Been over a month tried to contact finance dept regarding warranty and service contract, but nobody even reply email or return phone calls from customer service dept!
Howard Ling
Nov 13, 2019
5
Great experience and wonderful people. Very friendly and knowledgeable, not pushy and professional .... go out of their way to make sure you’re happy and satisfied with all the options they have to offer..... payment plans, extended warranties, and maintenance plans. ⭐️⭐️⭐️⭐️⭐️ rating.
Darlene Porche
Nov 13, 2019
5
Great sales manager ; Sal Sultan Great salesman ; Kareem Jalanbo What a great service
Abo Taim
Nov 6, 2019
5
Karon Johnson is AMAZING!
Tonya Archie
Nov 2, 2019
5
Excellent service. Good job
Rudy Maluyo
Oct 31, 2019
5
Jeff the service advisor is helpful and attentive to costumer needs. Great experience with him.
Ron DPerio
Oct 21, 2019
5
Josephine and the staff were incredible!!!! I called earlier in the week to ask about inventory and I was promptly and efficiently responded to by phone call and text messages and pictures of inventory on the lot until Josephine found was I was looking for and I didn’t have to do anything.. I set up an appointment to come in and when I got to the dealership contract was already done and car pulled up and ready...I was in and out in less than an hour and was given lunch!!! Love everything about House of Imports and especially Josephine and her staff...
Incredible Sales Team
Oct 21, 2019
5
Bill is the best, experienced service adviser. Good job!
Jason Hsiao
Oct 18, 2019
5
Last week was the first time I took my car to House of Imports for a maintenance service because I just moved into the area. Easy appointment process. I arrived, dropped-off my car and was escorted to my loaner in a matter of minutes. I really had the feeling that they were ready for me to arrive. Everyone was courteous, efficient and Marcus Lombardo is the best Service Advisor ever. I also spoke to the Service Manager and he we great to work with. I will definitely be bringing my car to them in the future. Highly recommend.
Drew F Panico
Oct 15, 2019
5
My wife and two kids went in on Sunday October 6th to see the new 202 GLS 450. We had already visited two other MB dealers and did not feel the comfort we did when we med Mehrab. We had a great experience at House of Imports in Buena Park. Mehrab, our sales associate was super helpful and friendly and took the time to explain all the technology and gadgets on our new 202 GLS 450. They were extremely mindful that it was Sunday night and we had our kids with us. We had not planned on purchasing a car that evening, but their amazing staff made everything happen so fast we just could not walk away without making a deal. Anees was also super helpful and friendly. Everyone we encounter during the time we were there was nice and welcoming. We came back to the dealer this past Saturday Oct 12 to purchase all weather mats and once again everyone was extremely helpful. Mehrab even took more time to go over the technology and features of the car one more time. We are extremely happy with our car shopping experience at MB House of Imports.
Cesar Larios
Oct 14, 2019
5
The people are very friendly. They made sure all my questions where answer and provided me with a loaner during the service of my vehicle.
Abyre Ambriz
Oct 9, 2019
5
Without a doubt, the people at House of Imports in Buena Park are the most professional, courteous and patient I have ever dealt with when purchasing an automobile, I highly recommend anyone looking to purchase a Mercedes Benz to pay them a visit. Thank you, all of you where phenomenal. Mike Schiotis
Michael Schiotis
Oct 7, 2019
5
Mario Santana is the advisor that helped me. He is nice and friendly and helpful. But i was a little bit frustrated about their car wash services. I have waited longer to have my car washed than to have my car done its Service A check up. I think they should hire more people to work in their car wash services.
Nida De Guzman Cruz
Sep 18, 2019
5
I recently bought a 2010 Nissan Maxima from House of Imports Buena Park, my sales guy was Dietrich Gumbrecht. He was extremely helpful with all my questions and took good care of my car when it was being reconditioned for me. Very good service!
Judy Ann Davila
Sep 13, 2019
5
Big shout out to my service advisor Mr Bill Chow!! He has consistently provided exceptional & very professional customer service for my car’s maintenance visits & 2 front wheel replacements.
Leah Gomez Jovellanos
Sep 11, 2019
5
I went to House of Imports on a Sunday and was not planning on buying a car, but I wanted to see the new 2019 A220 model. Karon greeted me that morning and was kind to help me take it out on a test drive. After little thought, I knew that I liked the car and he was more than willing to accommodate to my budget and provide speedy service. There wasn’t a need to “haggle,”and go through the whole process of negotiating back and forth. He gave me the price and I was happy with it. Walked out with a car less in than 2 hours later. I loved the service and left the dealership feeling like I made a really good decision. I would come back and buy another Mercedes without reservation. The quality of the brand and quality people working there is superb. I highly recommend coming in and checking out House of Imports. Whether you want to buy or even view their cars, you will not be bothered by a hungry salesman neither would you have to deal with unnecessary debates. My fear of walking into a dealership has changed and I feel a little more confident in getting a car the next time around. Thanks Karon and Bastian for keeping it simple!
Trishanna Vinh
Sep 7, 2019
5
I was very much impressed with our sales representative the way he attended to us. He was so friendly, patient and able to spend time in finding the Benz we want. I highly recommend him to my friends.
Emma Perez
Sep 7, 2019
5
Very professional and extremely Helpful. Adam is our specialist and we are very satisfied with his great service.
John Hansen
Sep 5, 2019
5
It was one of the best car buying experiences ever. The other employees walking around weren’t very friendly at all. Not even a simple hello, but my sales person was awesome.
Tambra Moore-Carter
Sep 2, 2019
5
Jeff Chung was my service advisor and took my A220 to be serviced. I highly recommend you to take him as your service advisor! It was a very pleasant transaction. He was very considerate and patient.
Jiayue Wong
Aug 30, 2019
5
Im very satisfied with the speed and quality of work . Also the service person Allison was friendly and knowledgeable..I highly recommend House of Imports
Rudy Melo
Aug 28, 2019
5
Fleet Manager, Abraham Jeon's service was excellent. His price was so good and I did not have to negotiate the price.
Donghae Dennis Yum
Aug 26, 2019
5
Great and fast service !!!
Xochitl Rodriguez
Aug 24, 2019
5
I’m so pleased with there service good prices , plus I get 20% discounts for buying my car at this dealership so happy to keep my car in good shape and maintenance 🦋👋👌✅
Martha Barragan
Aug 22, 2019
5
Great fast service came before I had to go back to work!
Judy Collins
Aug 18, 2019
5
In was at a Sales Meeting in Cerritos and their response time was excellent.
Barbara Gorman Vice
Aug 15, 2019
5
Had great experience at the house imports.
Amin Al
Aug 15, 2019
5
Quick and very thoughtful
Jack Lee
Aug 9, 2019
5
Excellent service from Andrew Tiotuico in the service department! Highly recommended!
Raymond Maluyo
Aug 7, 2019
5
Service was excellent thanks .
Hanh Nguyen
Aug 6, 2019
5
My service at house of imports was excellent 5 star service from person that assisted me Yes Ido recommend House of Imports for your automobile service.
Martinha Costa
Aug 1, 2019
5
Excellent service. We’ve been going to Jag and he is always helpful and nice and he is the best.
Alicia Boncato Calimlim
Jul 31, 2019
5
I normally don’t make any comments about services rendered, however, this would be the exception. The service received was very good, the service person Adan was helpful when I dropped my car for service check and to get 4 new tires. When the car was ready, I went to pick up the car and the service person did not go with me to get my car. I think that the service personnel should be more courteous with their customers at the time of picking up theirs cars.
Mario Pina
Jul 30, 2019
5
I purchased my vehicle through James Ononui and my experience was fantastic. Told him what I wanted and my vehicle was found. He had everything ready for me so all I had to do on the day of was to sign some quick document and I was done. Fast and easy, just how I like it (especially at dealerships)!
Cynthia Thai Spinella
Jul 29, 2019
5
Excellent service. Thanks John Kim
Chương Chương
Jul 29, 2019
5
Great customer service from Mario!!! Always friendly and courteous.
Patty Kang
Jul 19, 2019
5
I just got my Mercedes-Benz A220 last week. Cyrus help me with everything. He is really nice. He described everything in detail. He also gave me clear information. Find Cyrus for better and nice service.
Sanpichnora
Jul 18, 2019
5
Easy, fast, knowledgeable..worked with our payment we wanted..very pleasant experience..
Jody Culver
Jul 17, 2019
5
Very very good. Mounsef and Danny took care of us!!!
Lourdes Lora DeGuzman Martinez
Jul 15, 2019
5
Services are great. Scott is a friendly and helpful assistant.
Avedis Tekolian
Jul 15, 2019
5
Just leased a new C300 and Jerome and Ron were awesome. The car was delivered to my home on Saturday. Everything was professionally done on time.
Danella Humphrey
Jul 13, 2019
5
Bought a GLC 300 from Jim Ononui. Love the car, great price and Jim was fantastic to deal with. They took good care of me, I recommend them and Jim in particular.
Chip Schwartz
Jul 1, 2019